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Bank Customer Preferences Survey

The document contains a survey with questions about general information, factors motivating customers to use new banking techniques, reasons for choosing this particular bank, perceptions of security of online transactions, satisfaction with e-banking, importance of human contact for banking, and types of assistance offered to e-banking customers. The questions include multiple choice answers about name, age, gender, cost effectiveness, ease of use, technology, service quality, security, service charges, level of security for online transactions, satisfaction levels, need for human contact, and assistance options like brochures, training, or online demos.

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Suhani jain
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88 views2 pages

Bank Customer Preferences Survey

The document contains a survey with questions about general information, factors motivating customers to use new banking techniques, reasons for choosing this particular bank, perceptions of security of online transactions, satisfaction with e-banking, importance of human contact for banking, and types of assistance offered to e-banking customers. The questions include multiple choice answers about name, age, gender, cost effectiveness, ease of use, technology, service quality, security, service charges, level of security for online transactions, satisfaction levels, need for human contact, and assistance options like brochures, training, or online demos.

Uploaded by

Suhani jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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General Questions

1. Name:
2. Name of the Bank & Branch:
3. Gender
A. Male B. Female
4. Age

A. 18 - 25 years B. 26 - 30 years B. 31 – 40 years C. 41 – 50 years


D. 51 – 60 years E. Above 60 years

5 What are the factors that motivate customers to use the new techniques in your bank?

A) Reduced type of transactions

B) Cost effectiveness

c) Ease of use

D) Technology savvy

6 Why this bank?

A) Service is good

B) They provide security

c) Cheaper service charges

7 wheather all transactions through internet are secured?

A)very much

B)much

c)not at all

d) some or little

8 Satisfied withb using of e-bankling?\

A)yes B)no

9 do you think that human contact is important for banking relation

a)compulsory
b)some what

c)un sure

d)not at all

10 What kind of help or assistance is offered to ur e –banking customers

A) Broachers

B) Training

C) Online banking demo

d) Others

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