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This document discusses improving communication skills through effective listening and speaking. It recommends listening with an open stance, responding to show understanding, and clarifying as needed. For speaking, it suggests using body language and facial expressions, explaining clearly, showing respect, and avoiding confrontational language. The document also discusses using different types of questions like low-order convergent questions and high-order divergent questions to facilitate learning at different stages. It provides tips for asking questions, helping unsure responses, and using techniques like think-pair-share. Conflict management skills like using "I-messages" are also outlined.

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106 views3 pages

Comm

This document discusses improving communication skills through effective listening and speaking. It recommends listening with an open stance, responding to show understanding, and clarifying as needed. For speaking, it suggests using body language and facial expressions, explaining clearly, showing respect, and avoiding confrontational language. The document also discusses using different types of questions like low-order convergent questions and high-order divergent questions to facilitate learning at different stages. It provides tips for asking questions, helping unsure responses, and using techniques like think-pair-share. Conflict management skills like using "I-messages" are also outlined.

Uploaded by

api-394616902
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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How can we improve our

communication?
Listening
 Attending: Open stance, relaxed, facing speaker
 Cultural etiquette: Not looking directly into eyes
 Responding: Let speaker know they have been heard and understood
 Clarifying: Give feedback, clarify, paraphrase, reflect

Speaking
 Non verbal
o body language
o facial expressions
 Verbal
o Practise communication skills
 explain clearly, use simulations, pictures, diagrams etc.
o Show respect and acceptance, build positive relationships and avoid "road
blocks"
 Blaming
 Judging
 Criticising
 Preaching
 Ordering
 Labelling
 Threatening
 Being sarcastic
 Patronizing
 Contradicting interactions
o Be assertive not aggressive.
o Consider tone

Questioning is a high level skill.


Build confidence with low -> high order questions
What is a Low Order
Question?

Types of Questions
1. Convergent (Closed)/Low order
 Confirm understanding
 Start off with yes/no questions -> longer
 Revert for quieter or lower level students
 1 or 2 word answers How can we use our knowledge of
 Early in the lesson different types of questions to
facilitate student learning?

2. Divergent (Open)/High order


 Develop thoughts, interest and challenge
 Use early (stimulate interest and challenge) or later in lesson (building up)
 Encourages conversation

3. Evaluative What sequence of


 Encourages consideration of advantages and disadvantages questions best
 Facilitates further concept development enhances student
learning?
Asking Questions
 Ensure you have students' attention before going onto the lesson
 Ask one question at a time
 Pause to give thinking time
 A safe environment is essential
 Add/confirm information
 Be encouraging
 If question is too difficult and met with silence, simplify the question, ask a lower level
question.

Helping Unsure Responses


Prompt
 Repeat
 Rephrase
 Add information
 Predict answer
 Redirect (to another student, but go back to first student with question they can answer)
 Simplify
Think-pair-share
 When asking for answers, get students to write down their thoughts first.
 Can be used from kindy kids to tertiary students
 Have question/concept, everyone think about this by yourselves individually and write down
a few points.
 Teacher can go around to check.
 Tell your partner (or person next to you) about what you have.
 Tell the whole class
 Just saying it to one person can build up confidence and foster safe environment.

Questions to avoid!
 "Do you think I'm stupid?"
 "Do I have to wait all day?"
 "Are you prepared to join us now?"
 "Maybe you think you can do this better?"
 "Is this boring you?"
 "Would you keep the noise down?"

Conflict management skills


Interpersonal skills
I-Messages
1. How it affects you and how you are feeling (worried about it, or worried they're not going to
learn or make good decisions)
2. Make a suggestion

"Don't run on concrete!"

"You shouldn't be running on the concrete!"

 "I'm worried when you run on the concrete, because you might slip and hurt yourself. Please
walk on the concrete"

Positive phrasing:
When to tell students something but do it quickly?

"Get to work!"

 "Your pens aren't working very hard, get them working"


 "What do you think is really important. Write down all your ideas."

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