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Dispatcher Alarm Response Guide

This document provides dispatch guidelines for burglar and fire alarms with and without passwords or passcodes. For burglar alarms, it indicates whether to verify the premise or password and whether to dispatch. For fire alarms, it distinguishes between residential and commercial premises and provides dispatch instructions based on verification of the premise or password. It also includes guidelines for cancelling dispatch, trouble alarms, and expired permits.

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Ashanti
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
225 views2 pages

Dispatcher Alarm Response Guide

This document provides dispatch guidelines for burglar and fire alarms with and without passwords or passcodes. For burglar alarms, it indicates whether to verify the premise or password and whether to dispatch. For fire alarms, it distinguishes between residential and commercial premises and provides dispatch instructions based on verification of the premise or password. It also includes guidelines for cancelling dispatch, trouble alarms, and expired permits.

Uploaded by

Ashanti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Dispatcher’s General Documentation Cheat Sheet

BURGLAR ALARMS WITH PASSWORD/PASSCODE


Premise - No password … NOT VRFD … ALL IS OK
Premise - Verified … VRFD… ALL IS OK
Password
ECV … VRFD… DO NOT DISPATCH
PDC … NTFD …DO NOT DISPATCH
Notifying After Dispatch … NTFD …OK TO CB
Cancel After Dispatch …VRFD…REQUESTS TO CXL DISPATCH

BURGLAR ALARMS WITHOUT PASSWORD/PASSCODE


Premise NO PC ON ACCOUNT ... ALL IS OK
PDC NTFD…DO NOT DISPATCH
Notifying After Dispatch NTFD…OK TO CB
Cancel After Dispatch NO PC ON ACCOUNT… CXL DISPATCH

BURGLAR ALARMS CALL LIST BEFORE DISPATCH


Requests Dispatch … NTFD…REQUESTS TO DISP …OK TO CB
No Dispatch … NTFD…DO NOT DISP

FIRE ALARMS WITH PASSWORD/PASSCODE (RESIDENTIAL)


Premise - No password … NOT VRFD...ALL IS OK
Premise - Verified …VRFD…ALL IS OK
Password
Notifying After Dispatch …NTFD…OK TO CB
Cancel After Dispatch …VRFD… CXL DISP

FIRE ALARMS WITHOUT PASSWORD/PASSCODE (RESIDENTIAL)


Premise ...NO PC ON ACCOUNT...ALL IS OK
Notifying After Dispatch … NTFD…OK TO CB
Cancel After Dispatch … NO PC ON ACCOUNT… CXL DISP

FIRE ALARMS WITH PASSWORD/PASSCODE (COMMERCIAL)


Premise - No password …NOT VRFD… ALL IS OK...CXL DISP
Premise - Verified …VRFD…ALL IS OK... CXL DISP
Password
Notifying After Dispatch … NTFD…OK TO CB
Cancel After Dispatch …. VRFD…. CXL DISP

FIRE ALARMS WITHOUT PASSWORD/PASSCODE (COMMERCIAL)


Premise – Cancel … NO PC ON ACCOUNT... ALL IS OK…REQUESTS TO CXL

Dispatcher’s General Documentation Cheat Sheet Page 1


Premise – Wants Dispatch … NTFD…WANTS FIRE DEPT TO COME
Notifying After Dispatch ... NTFD…OK TO CB
Cancel After Dispatch … NTFD… CXL DISP

CANCELLING DISPATCH
Will Cancel WILL CANCEL DISP
Will Not Cancel WILL NOT CANCEL DISP
Will attempt to cancel WILL ATTEMPT TO CXL OR WILL SLOW THEM DOWN
No/Expired/Revoked Permit NO PERMIT / REVOKED PERMIT / EXPIRED PERMIT…NO
DISPATCH

TROUBLE/TEMP ALARM NOTIFICATION


Premise - Notified … NTFD...ALL IS OK
Contact List - Notified …. NTFD
Premise – On Test – PW on Acct … VRFD... THIS SIGNAL... ON TEST...
Contact List – On Test – PW on Acct …VRFD... THIS SIGNAL… ON TEST...
Premise – On Test – No PW on Acct …NO PC ON ACCOUNT…THIS SIGNAL…ON TEST...
Contact List – On Test – No PW on …NO PC ON ACCOUNT…THIS SIGNAL… ON TEST...
Acct

Dispatcher’s General Documentation Cheat Sheet Page 2

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