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Redemption of Reward Points towards Card Outstanding & Air Miles
Redemption towards Card Outstanding
Which are the Cards on which this facility is available? What is the conversion ratio?
o Citi Rewards Card – 1 Reward Point = 35p
o IndianOil Citi Platinum / Titanium Card – 1 Turbo Point = 35p
o Citi Cashback Card– 1 Reward Point = Re.1
o Citi Prestige Card – 1 Reward Point = Re.1
How can I place a request to redeem reward points against the statement outstanding?
You can do this in 2 ways:
o Write to us. Login to Citibank Online with your User ID and IPIN > Click on the “Your Queries” link on the left navigation
panel > Select the Category “Reward Points / Redemption Related” > type in your request
o Contact us at 24x7 CitiPhone.
What is the minimum number of points I can redeem in a single transaction?
o For Citi Rewards Card & IndianOil Citi Platinum/Titanium Card, the minimum number of points that can be redeemed in a
single transaction is 5000.
o For Citi Cashback Card, the minimum number of points that can be redeemed is 500.
o For Citi Prestige Card, the minimum number of points that can be redeemed is 250.
How many days will it take for the credit to reflect in my account?
The credit will reflect in 3 working days from the time of placing the request.
Where can I see the credit?
You can see this in the Account Summary when you login to Citibank Online. If your statement has not yet been generated, this will
reflect along with ‘Unbilled’ transactions. Once your statement is generated, you can see an entry for this transaction.
Will this amount be adjusted against the Minimum Amount Due?
No, this amount will not be adjusted against the Minimum Amount Due. You will need to ensure payment of the Minimum Amount
Due in time to avoid levy of Interest & Late Payment charges.
Modified Date: 30-Mar-2016
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Redemption towards Air Miles
How many airline miles do I get on normal spends on my card?
Reward points earned Those points, if transferred
Card Type
(Points / Rs. Spent) to Airline Miles
Citi PremierMiles Card 4 Miles / Rs.100 2 Airline Miles
Citi Rewards Card 1 Point / Rs.125 0.75 Airline Miles
IndianOil Citi Card 1 Point / Rs.150 0.75 Airline Miles
Citi Prestige Card 1 Point / Rs.100 4 Airline Miles
Citi Ultima Card 1 Point / Rs.100 5 Airline Miles
Citi Corporate Card 2 Points / Rs.125 1.32 Airline Miles
Which are the airlines where this facility is available? What is the conversion ratio?
Airline Citi Rewards Card IndianOil Citi Citi Corporate Citi PremierMiles Citi Prestige Card
Platinum/Titanium Card Card
Card
Jet Airways Yes, 1point=0.75 Yes, 1point=0.75 Yes, 1point=0.66 Yes, 1point=0.5 Yes, 1point=4
miles miles miles miles miles
Air India Yes, 1point=0.75 Yes, 1point=0.75 Yes, 1point=0.66 Yes, 1point=0.5 Yes, 1point=4
miles miles miles miles miles
Etihad No No No Yes, 1point=0.5 Yes, 1point=4
miles miles
Thai Airways No No No Yes, 1point=0.5 Yes, 1point=4
miles miles
Cathay Pacific No No No Yes, 1point=0.5 Yes, 1point=4
miles miles
British Airways No No No Yes, 1point=0.5 Yes, 1point=4
miles miles
Singapore No No No Yes, 1point=0.5 Yes, 1point=4
Airlines miles miles
Delta No No No Yes, 1point=0.5 Yes, 1point=4
miles miles
Eva Air No No No Yes, 1point=0.5 Yes, 1point=4
miles miles
Malaysia Airlines No No No Yes, 1point=0.5 Yes, 1point=1
miles mile
Qatar Airways No No No Yes, 1 point=0.5 Yes, 1point=4
miles miles
Taj InnerCircle No No No Yes, 10 points=1 Yes, 5 points = 1
Membership TIC point TIC point
Hilton HHonors No No No Yes, 1 point = 1.5 Yes, 1 Point = 6
HH point HH Points
InterContinental No No No Yes, 1 point = 1 Yes, 1 point = 4
Hotel Group reward point Reward points
Club Carlson No No No Yes, 2 points = 1 No
Carlson point
Flying Blue (Air No No No Yes, 1 point = 0.5 No
France and KLM) mile
Virgin Atlantic No No No Yes, 1 point = 0.5 No
mile
Qantas No No No Yes, 1 point = 0.5 No
mile
Modified Date: 30-Mar-2016
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How can I place a request for rewards redemption towards air miles?
Please contact us at 24x7 CitiPhone to place a request.
What is the minimum number of points I can redeem in a single transaction?
Airline Citi Rewards IndianOil Citi Citi Corporate Card Citi PremierMiles Citi Prestige
Card Platinum/Titanium Card Card
Card
Jet Airways 250 points 250 points 250 points 100 points 250 points
Air India 100 points 100 points 100 points 100 points 250 points
Etihad Airlines NA NA NA 100 points 250 points
British Airways NA NA NA 100 points 250 points
Singapore Airlines NA NA NA 100 points 250 points
Delta Airlines NA NA NA 100 points 250 points
Thai Airways NA NA NA 100 points 250 points
Cathay Pacific NA NA NA 100 points 250 points
Eva Air NA NA NA 100 points 250 points
Malaysia Airlines NA NA NA 100 points 250 points
Qatar Airways NA NA NA 100 points 250 points
Taj InnerCircle NA NA NA 100 points 250 points
Membership
Hilton HHonors NA NA NA 100 points 250 points
InterContinental NA NA NA 100 points 250 points
Hotel Group
Club Carlson NA NA NA 100 points 250 points
Flying Blue (Air NA NA NA 100 points 250 points
France and KLM)
Virgin Atlantic NA NA NA 100 points 250 points
Qantas NA NA NA 100 points 250 points
How long will it take for the miles to reflect on my frequent flyer account/loyalty program?
Airline/ Loyalty Program
Jet Airways 05 working days from the date of placing the request
Air India 03 working days from the date of placing the request
Etihad Airlines 14 working days from the date of placing the request
British Airways 05 working days from the date of placing the request
Singapore Airlines 05 working days from the date of placing the request
Delta Airlines 05 working days from the date of placing the request
Thai Airways 14 working days from the date of placing the request
Cathay Pacific 05 working days from the date of placing the request
Eva Air 05 working days from the date of placing the request
Malaysia Airlines 05 working days from the date of placing the request
Qatar Airways 05 working days from the date of placing the request
Taj InnerCircle Membership 03 working days from the date of placing the request
Hilton HHonors 05 working days from the date of placing the request
InterContinental Hotel Group 05 working days from the date of placing the request
Club Carlson 05 working days from the date of placing the request
Flying Blue (Air France and KLM) 05 working days from the date of placing the request
Virgin Atlantic 05 working days from the date of placing the request
Qantas 05 working days from the date of placing the request
mile
Please visit http://www.online.citibank.co.in/portal/pdf/Rewards-Redemption.pdf for applicable Terms & Conditions.
Modified Date: 30-Mar-2016
