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This document outlines the key processes involved in maintaining and managing an IT service desk and infrastructure. It describes functions like requirement gathering, design, development, testing, deployment, and management of applications. It also covers tracking and resolving incidents from users via various channels. Processes for IT asset lifecycle like procurement, installation, maintenance, relocation and disposal are defined as well.

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Naveen Niraj
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56 views5 pages

Figures

This document outlines the key processes involved in maintaining and managing an IT service desk and infrastructure. It describes functions like requirement gathering, design, development, testing, deployment, and management of applications. It also covers tracking and resolving incidents from users via various channels. Processes for IT asset lifecycle like procurement, installation, maintenance, relocation and disposal are defined as well.

Uploaded by

Naveen Niraj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Requirement

Maintain Design

Application

Deploy Develop

Test
On-Site Customer Web Based Portal

Incidents

Tracked Calls Service Desk


Users

Diagnostics
Auto Escalation

Engineers Remote Fix Service Reports:


OR Historical
Dispatch Onsite Performance
IT/NW Infrastructure Report

Management / Vendors
Requisition
Procurement
Installation
IT Asset Life Cycle Inventory Maintenance
Management
Relocation / Re-assignment
Decommission
Disposal

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