Knowledge Management
Systems
Submitted By:
Nimish Joshi PGP08163
Nitin Wannewar PGP08164
Pankaj Tewari PGP08165
Pavankumar S PGP08166
Pooja Goyal PGP08167 1
RELATIONSHIP
HUMAN
DATA INFORMATION
INTERPRETATION
INFORMATION HUMAN
KNOWLEDGE
USE
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KNOWLEDGE MANAGEMENT SYSTEM
A collection of processes that govern the creation, dissemination
and utilization of knowledge
KNOWLEDGE
INFORMATION
DATA
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TYPES OF KNOWLEDGE
TACIT EXPLICIT
Intangible Tangible
Stored in mind Stored in physical objects
TYPE OF KNOWLEDGE
Sharing involves learning Easily shared
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Not identically replicated Reproducible
WHY USE KMS ?
Speed up access to information and knowledge
KMS makes it easier to find the information or the people who hold the information needed
It increases the efficiency and productivity
Improve decision-making processes
Employees can improve the quality and speed of decision-making by accessing the
knowledge of the entire organization when needed
Enterprise collaboration tools simplifies the access to opinions and experiences of different
people, which may contribute additional perspectives to the choices made
Cross-collaboration
Enables using knowledge from one department to improve or create a product in another
department, modifying knowledge from a past process to create a new solution
Promote innovation and cultural change
Enable and encourage the sharing of ideas, collaboration and access to the latest
information.
KMS enables individuals to stimulate innovation and meet changing business needs
Cont.…
Improve the efficiency of an organization’s operating units and business processes
With faster access to information and resources across the organization, knowledge
workers can act quickly
A study conducted by McKinsey & Co. in November 2011, involving 4,200 executives,
showed that the use of social collaboration technologies improved business processes and
the organization’s performance in general
Increase customer satisfaction
The sharing of knowledge and cross-collaboration helps the organization is able to give
faster answers or shorten the time it takes to improve a product or service
Better learning
It helps firms learn from past mistakes and successes
It promotes a long term focus on developing the right competencies and skills and removes
obsolete knowledge
It enhances the firm's ability to protect its key knowledge and competencies from being lost or
copied
KNOWLEDGE MANAGEMENT LIFECYCLE
CREATING AUDITING
AUDITING
MEASURING
KNOWLEDGE
INTELLUCTUAL
EXPLICIT IMPLICIT ASEETS
CAPITAL
USING
SHARING
PRODUCT
SOCIAL SERVICES
TECHINICAL
COMMUNI- PROCESS
COMMUNIC
-CATION
-ATION
STRUCTURING
Mapping STORAING
RETEIVING
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BENEFITS OF KMS
Enabling better and faster decision making
Help in find relevant information
KMT Definition:
“Knowledge management tools are systems
organizations use for sharing information internally and
externally.”
VARIOUS KNOWLEDGE MANAGEMENT TOOLS
Customer Relationship Systems
This system helps various teams track prospect and customer information over the
course of the customer relationship
Helps in understanding customer – their needs and help in responding to their
issue in a better way
Helps in building customer relationships
Content Management Systems
They are responsible for the creation, management, and distribution of content on
the intranet, extranet, or a website.
It makes it easy to edit content
Helps in Version control by Tracking changes to pages and, if necessary, allowing
previous versions to be accessed
Allows for collaborative work on content
Learning Management Systems
A way to manage the employee training and education process
Share online training modules and job-related educational resources that
improve performance
They are also used to address compliance issues and ensure that employees
are aware of new regulations
Knowledge base
It is a searchable directory of content about your products and how they are used
It might include technical content about how to troubleshoot your software,
answers to commonly asked questions, and other information that will provide
your customers with a better experience
Groupware
It refers to technology designed to help people collaborate and includes a
wide range of applications
Three important categories for groupware are Communication tools,
Conferencing tools and Collaborative management tools
Thank You
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