Chapter 12
Managing Information Systems
and E-Commerce
Technology is so much fun but we can drown in
our technology. The fog of information can drive
out knowledge.”
~ Daniel J. Boorstin
Key Topics
Business information management
The Internet, the WWW, and intranets
Organizational design options
Information system application programs
Databases and database software
Information Management
Information Manager
Information System
Managing internal information
resources to support business
performance and outcomes
The Expanding Scope of Information Systems
Scope of IS Application
Isolated Low-level Higher-level Organization-wide
technical management management planning and
problems problems questions implementation
1950s-60s 1960s-70s 1970s-80s 1990s-2000s
Communication and Information Systems Are
Rapidly Improving
Electronic Information Technologies
Data Communication Networks
World Wide Web
The Internet Intranets
Extranets
World Wide Web Terms
Search
Engines
URL
Directories
Web Home
Browsers Page
Web
Servers
New Options for Organizational Design
Networked Enterprises
Leaner organizations
More flexible operations
Increased collaboration
Networking for Mass Customization
Production
scheduling Supplier
plans schedules
materials movements in production and shipment
plant and resupplies to manufacturer's
from supplier plant
Company Web site displays Shipper
products and options schedules pickup from plant and
delivery to customer
Customer order flows Information Customer makes
into production Network payment to supplier
scheduling
Inventory of Unit is produced
Production
required parts is confirmed and prepared for
on hand or put on order worker obtains shipment to customer
assembly instructions
for choices
and features
User Groups and System Requirements
Managers at different levels
Functional areas and business processes
Knowledge Workers
Employees whose jobs involve the use of
information and knowledge as the raw
materials of their work
Different User Groups Have Different System
Requirements
System User/Level Kind of Information System
Top-Level Strategic
Managers Information System
Mid-Level Management
Managers Information System
Knowledge Knowledge
Workers Information System
First-Level Operational
Managers Information System
Major Systems By Level
Within the IS department…
IS knowledge workers
System operations personnel
Knowledge level and office
systems
Major Systems By Level
Management information
systems
Decision support systems
Executive support systems
Artificial intelligence and expert
systems
Databases and Program Software
Databases
System Programs
Application Programs
Graphical User Interface
Multimedia Communications Systems
Communication Devices
GPSs
PDAs
Paging systems
Cellular telephones
Communication Channels
System Architecture
Local and wide area networks
Connecting the hardware
Wireless networks
Client-server systems
Chapter Review
Explain the importance of information
management and the role of computers and
communications technologies
Describe data communication networks
Describe new options for organizational design
stemming from communication technology
Chapter Review
Describe application programs at various
organizational levels
Discuss databases and the purpose of database
software
