11-2 and 12-3 Executive
Agenda
1. oral introduction
Classroom´s rules
Game Phrase Making
Diagnostic test
test
What is a costumer?
What is a service representative?
Write the steps to answer a phone call?
What is empathy?
Is there a Good costumer service in CR?
What is the meaning of recap?
Telephone Phrases Match the following to make telephone expressions.
put a message?
repeat that?
Could you… read that back to me?
give me through to …
take me your name?
leave to Mr Wilson?
speak over that again?
Could I… have extension 103 please?
check that?
go a message?
to your advertisement.
about an appointment.
I’m phoning… to some information.
for confirm our meeting.
about see if you could attend a meeting
on the 20th.
Telephone Conversation
A. Read the following telephone conversation with your partner.
What do you think about it?
A: Snead industries.
B: Michael Brown.
A: Wait.
B: Alright.
A: He’s not here.
B: Tell him I can’t meet him on Tuesday.
A: You can’t meet him for two days?
B: No! I said I can’t meet him on Tuesday.
A: Okay. I’ll tell him.
B: (click)
A: (click)
Second week
Vocabulary
https://www.espressoenglish.net/lesson-1-essential-job-vocabulary/
Quiz 1
Quiz 2
What do you do?
Guess the Jobs
Ask questions to your classmates to guess what is the job they are in charge
https://www.learnenglish.de/vocabulary/jobs.html
Hang man
https://www.learnenglish.de/games/hangman/hangmangamejobs.html
Role play 2
https://www.marieclaire.com/career-advice/a13726751/weird-jo
bs-around-the-world/
https://www.youtube.com/watch?v=2NvHwUURSE8
2nd part 030320
Describe the profession
What are his or her skill
What are the schedules
What are the risks on this job
P I. Jobs and Routines
What is your daily routine?
Have you ever had a job?
How was the experience?
What is the perfect job for you?
1. What job is better suitable for you? Why? Explain the benefits and the working
conditions.
2. Do you have the required skills for that job? Explain
3. Which job you don´t not like? Why?
4. Which Job would never apply for? Why?
Now Discuss these questions in groups
1. How do you travel to work and/or school?
2. How long does it take you to get there?
3. Are the trains and buses packed during certain times of day?
3rd week
https://study.com/academy/lesson/jobs-occupations-vocabulary-for-esl-list-exercises.html
What is job performance?
What is job performance and why is it important?
What affects job performance?
How do you motivate your employees?
https://courses.lumenlearning.com/wm-principl
esofmanagement/chapter/attitudes-that-affect-j
ob-performance/
1. Job performance assesses whether a person performs a job well.
2 .One of the most important factors in employee performance is to achieve goals.
Successful employees meet deadlines, make sales and build the brand via positive
customer interactions
3. what impact job performance: knowledge, experience, skills, abilities, awareness,
values, motives and needs
4. Create a friendly work environment. ...
Acknowledge employees' achievement. ...
Rewarding employees. ...
Positive communication is the key. ...
Encourage friendly competition. ...
Have a meaningful and worthwhile goal. ...
Create a career path. ...
Be a leader worth following.
Manufacturing
what are Manufacturing jobs?
What is job production
Manufacturing
Manufacturing
1, create new products directly from either raw materials or components. These jobs are
found in a factory, plant, or mill. They can also exist in a home, as long as products, not
services, are created.
2, Job production, sometimes called jobbing or one-off production,
involves producing custom work, such as a one-off product for a specific customer or a
small batch of work in quantities usually less than those of mass-market products
Manufacturing is the making of goods by hand or by machine that upon completion the
business sells to a customer.
Types of Manufacturing Jobs
Food, Beverage, and Tobacco
Textiles, Leather, and Apparel
Wood, Paper, and Printing
Petroleum, Coal, Chemicals, Plastics, and Rubber
Nonmetallic Mineral
Primary Metal, Fabricated Metal, and Machinery
Computer and Electronics
Electrical Equipment, Appliances, and Components
Transportation
Furniture
Miscellaneous Manufacturing
.
American manufacturing workers earn nearly 30% more (including pay and benefits),
than workers in other industries. The manufacturing industry provides stable and
secure careers.
Three common types of manufacturing production processes are make to stock (MTS),
make to order (MTO) and make to assemble (MTA)
Creta your HR department
Hire 2 employees
Laid off 3 employees
Fire 2 employess
Get the retirement letter to a coworker
your company is bankruptcy, you must fired all your employees
decribe the
Jobs available (positions) and hire the besy candidate
Boss that motiavates employees
Boss that discourage employees
Cx service
WHAT IS IT?
https://www.youtube.com/watch?v=nxtaMdu55Ug
STEPS
A: HELLO Steps
B: MAY I SPEAK WITH MR
Johnson?
A: he is not here.
B; when is he comming?
A: i dont know
B: Can you take a message?
A: what is it?
B; please call me back ASAP
A: ok, hung up
Handle the call role play
Scenarios
Deposit 3575 dolars (angry cx)
I paid 157 dolars for a lamp, It does not work
I have a charge of 425 dolars on my acct?(angry)
I dont like your internet service
Change 5725 dolars into colones
I want a bundle with internet and tv cable, what are the requirements?
I did not pay my loan for 6 months, I am gonna lose my house (cx crying)
I want a 2 tickets to see a movie.
I want to pay my Bill
I want to cancel my account
Extra
https://www.youtube.com/watch?v=m5kR7TPAkSw
Interview´s questions
https://www.youtube.com/watch?v=m5kR7TPAkSw
Tell me about yourself.
2. Why should we hire you?
3. What is your greatest strength?
. What is your greatest weakness?
5. Why do you want to leave (or have left) your current job?
6. What are your salary expectations?
7. Why do you want this job?
8. How do you handle stress and pressure?
9. Describe a difficult work situation or project and how you overcame it.
10. What are your goals for the future?
How do you handle success?
How do you handle failure?
Do you work well with other people?
What can you do better for us than the other applicants?
Why are you the best person for the job?
