Professional Practice
LO1.Demonstrate a range of interpersonal and transferable
communication skills to a target audience.
Effective Communication
Definition: An Effective Communication is a communication between
two or more persons wherein the intended message is successfully
delivered, received and understood.
Example.
Types Of Communication
Verbal
Communi
cation Non-Verbal
1.Verbal communication:-
It is the use of words to share information with other people. It can
therefore include both spoken and written communication.
2.Non-Verbal Communication:-
It is the process of conveying meaning without the use of words
either written or spoken. In other words, any communication made
between two or more persons through the use of facial expressions, hand
movements, body language, postures, and gestures is called as non-
verbal communication.
Types of Non-Verbal Communication:-
Facial Paralinguistic
Proxemics
Expressions s
Body
Gestures Haptics
Language
1.Facial expressions:-
Facial expressions are responsible
for a huge proportion of nonverbal commu-
nication. Consider how much information
can be conveyed with a smile or a frown.
The look on a person's face is often the
first thing we see, even before we hear what they have to say.
2.Gestures:-
Deliberate movements and signals
are an important way to
communicate meaning without
words.Common gestures include
waving, pointing, and using fingers
to indicate numeric amounts.
3.Paralinguistics
It’s refers to vocal communication that
is separate from actual language.This
includes factors such as tone of voice,
loudness, inflection, and pitch.
4. Proxemics:-
People often refer to their need for
"personal space," which is also an
important type of nonverbal
communication.
5. Haptics:-
It’s the use of touch of
communication to express
emotion and feelings is known
as Haptics.
6. Artifacts:-
Artifacts are physical objects, such
as clothing, homes, and cars, that
indicate to others a person's
personal and social beliefs and
habits.
7. Body Language:-
Posture and movement can also convey a great deal of information.
Awarness and uses of body language :-
Openness means lack of restriction,openness has moderate (average) positive
relationship with creativity,intelligence and knowledge openness
communication is a important element of successful personal relationships,and
workplace relationships are no different.Satisfied employee comfortably voice
concerns and ask question and they know where to find the answers.
Responsiveness is the
quality of reacting
quickly and
positively.For
example ;a teacher
drops a mail
regarding .Some
specific information
about an
education .Now
responsiveness can be
traced out from how
fast you reply to this
mail with the desired
Openness and Responsiveness
Openess communication is an important element of successful personal relationships,
and workplace relationships are no different. Satisfied employees comfortably voice
concerns and ask questions, and they know where to find the answers. In difficult
economic times, openness is crucial in building an atmosphere of trust between
employers and employees. Establish a few key strategies to improve communication
through openness at work.
Communicate with Your Stakeholders:-
The most important element in stakeholder communications is identifying the
target audience. Be deliberate and seek out input from all known groups to find the
unknown groups. It can be tough when too late in the project a critical person or group is
identified that has not received any of the communication through course of project and has
valuable links that need to be addressed.
So make sure you avoid this
scenario and take all the steps
early to create a document
with all stakeholders you need
to manage communication
with. Once you have that the
ways below can help you
keep communication active,
frequent and ongoing
collaboration so there is
strong support for you
project.
Academic Report
Writing
Academic reports are used to present and discuss the results of
an experiment, survey, or other research method. These reports
often require a specific layout and the inclusion of a certain set
of sections. Below, we describe the most often-used sections in
an academic report in the order in which they generally appear.
Before we begin, note that when writing an academic report,
you must always follow the guidelines for formal academic
writing, including citing trustworthy sources and using correct
grammar, spelling, and punctuation.
Introduction:-
In the introduction to your academic report, you present the research topic or
question and explain why you chose to study that topic. You may also present a general
overview of the work you did and your findings, expanding on these points further in the main
body of the text. At the end of the introduction, you may want to present a brief summary of
the way in which the rest of the report is organized.
Literature
Review/Background:-
In this section, you will briefly summarize work on this topic that other researchers have
conducted, including their findings. You can also provide any background information on
the topic that your readers should have before you present your own work. Remember
that your reader is interested in your work, not the work of others.
Methods:-
The methods section is where you describe the steps you took in your research. For
example, you can describe the methodology you used to build your study, the
sampling method you used to obtain survey participants, and the steps you took in a
scientific experiment.
Results:- In this section, you will describe the results of your study. For
example, you will provide information such as survey participants’ answers,
medical test results, data from scientific experiments, and any statistical analysis
results. You may find it helpful to use figures and tables to present these results
in an easy-to-read format.
Discussion:-In this section, you will discuss the implications of your findings,
explaining them and relating them to the previous research presented in your literature
review. You will interpret your findings and describe how these findings answer (or
don’t answer) your research questions.
Conclusion :-
The conclusion is where you summarize your main work and findings
as well as the implications of your work. You should not introduce any new material in
this section. You should also provide recommendations based on your findings and
discuss any future research needed.
Use of IT to enhance communication :-
Advances in technology have led to the
birth of many new methods of electronic
communication, such as social networking
websites and videoconferences. The increase
of electronic communication has helped to
eliminate time and distance as obstacles to
communication. This has been beneficial to
many parts of society, including business,
education and international relationships.
Online portal for accessing documentation, raising queries and requests, reviewing
planned maintenance and improvements, and ordering and paying for services.
- Using an online customer portal provides a trackable record of communication that is saved
within the portal archive so both the customer and provider can easily check and reference
previous conversations.
Email for communicating news and updates and following up requests and conversations.
Having a system in place that automatically sends a record of any communication or
maintenance requests by email (and then continues to send updates as the request is being
completed) makes processes feel more transparent by allowing customers to look back on
what has been agreed and see when a request has been dealt with.
Live chat features for real time customer service.
- For more straightforward questions, some customers may want to be able to quickly speak
to a member of staff, without wanting to submit a formal request and wait for a response.
Implementing a live messaging system will allow customers to communicate directly to a
member of staff online in real time.
Chatbot technology for appointment bookings and instant response.
- To enhance staff efficiency (and customer experience) even further, chatbots can be
developed (either on your own channels or external platforms such as Facebook Messenger)
that allow customers to book appointments or maintenance repairs without requiring
involvement from a member of staff.
Two-way SMS for out of hours response.
- Utilising a two-way SMS system with automated response can be effective for handling
customer requests that may not require human intervention, such as checking rent
balance.
Online surveys to gain feedback from customers.
-Instead of using paper-based surveys and questionnaires that require customers to
send them back by post, using online surveys can encourage interaction and help you
obtain feedback much more easily.
Use of source information to undertake research :-
Being able to research and use materials which back up for research or offer different
interpretations of your research area is an essential aspect of Research .
Primarily you need to be aware of where to look for information, how to access it and
how to use it. You must also be able to scrutinise your sources to check that they are
relevant and of a suitable nature to be included within your work.
Primary sources include firsthand accounts, raw data, and other original
material. Texts of laws and other original documents. Newspaper reports, by
reporters who witnessed an event or who quote people who did. Speeches,
diaries, letters and interviews - what the people involved said or wrote.
Original research. Datasets, survey data, such as census or economic statistics.
Photographs, video, or audio that capture an event.
Secondary sources include material that interprets and analyzes primary sources.
They can cover the same topic, but add a layer of interpretation and analysis.
secondary sources can include: Most books about a topic. Analysis or interpretation of
data.
Scholarly or other articles about a topic, especially by people not directly involved.
Documentaries (though they often include photos or video portions that can be
considered primary sources).
Interpersonal Skills
Soft Skills :-
Soft Skills are a combination of people
skills, social skills, communication skills,
character or personality traits, attitudes,
career attributes, social intelligence and
emotional intelligence quotients, among
others, that enable people to navigate their
environment, work well with others,
perform well, and achieve their goals with
complementing hard skills.
Personal Effectiveness:-
Personal Effectiveness covers a range of
soft skills, from being organised, to
managing time, to handling stress, to
setting targets and meeting deadlines. A
truly effective individual has to develop a
good range of soft skills, even those
which don't come naturally. All
professionals need confidence in their
own personal effectiveness at work.
Working with others
Working with others is the ability to
effectively interact, cooperate, collaborate
and manage conflicts with other people in
order to complete tasks and achieve shared
goals. This includes working with one other
person, or working in small or large groups
of people, for example co-workers,
managers, employees, clients, and
contractors.
Use of initiative:-
Having the positive attitude and the
initiative to work well without round-
the-clock supervision is a vital soft
skill for any employee.
Not only does it demonstrate
reliability and commitment, but it
shows that you can fit efficiently into
an organisational structure without
the need for constant oversight.
Negotiating Skills:-
Having the positive attitude and the initiative to work well without round-the-clock
supervision is a vital soft skill for any employee.
Not only does it demonstrate reliability and commitment, but it shows that you can fit
efficiently into an organisational structure without the need for constant oversight.
Assertiveness Skills:-
We define assertiveness as the ability to
communicate your thoughts and feelings
effectively and appropriately, being self-assured
and confident without being aggressive. It means
standing up for yourself without resorting to
attack. If we imagine a scale with aggressiveness
at one end and timidity at the other, assertiveness
is the centre ground.
Social Skills:-
Social skills are the skills we use to communicate and interact with each other, both
verbally and non-verbally, through gestures, body language and our personal appearance.
Human beings are sociable creatures and we have developed many ways to communicate
our messages, thoughts and feelings with others.
Presentation Prepared By :-
Surendra Kumar Singh
ISMT COLLEGE
SECTION:-’F’
ROLL.NO. :- 46
Bsc.IT
BARDIBAS-
9,MAHOTTARI
PROVINCE-
2,JANAKPURDHAM
Thanks a lot.
