Information sheet 1.
1-1
Communicating Information about workplace
processes
T.L
.E
8
Learning
Objectives:
After reading this information sheet, you should be
able to:
• Explain the importance of communication skills in the
workplace.
• Identofy the tools and method use in workplace
communication
• Utilize questioning techniques for effective workplace
communication.
Communication
Effective communication is crucial in any industry,
skills
especially in the digital age. It involves conveying and
receiving messages clearly through various channels,
including in-person, phone, email, and social media.
Strong communication skills help with employment,
career growth, and overall success. To excel in
communication, one must develop key skills such as
active listening, clarity, confidence, empathy, and
adaptability.
a. listening
Being a good listener is key to
effective communication. Active
listening involves focusing on the
speaker, asking clarifying
questions, and rephrasing to
ensure understanding. This helps
in comprehending messages
accurately and responding
appropriately
b. non verbal
communication
Nonverbal communication,
including body language, eye
contact, gestures, and tone,
influences how messages are
received. Maintaining eye contact
shows focus, while observing
others' nonverbal cues can reveal
their true feelings.
c. clarity and concision
Clear and concise
communication means
expressing your message
directly and briefly. Avoid
talking too much or too little to
ensure the listener
understands without confusion
or losing interest.
d. friendliness
A friendly tone, a smile, or a
polite approach encourages
open and honest
communication with
colleagues, fostering a
positive workplace
environment.
e. Confidence
It is important to be confident
in your interactions with
others. Confidence shows
your co-workers that you
believe in what you're saying
and will follow through
f. emphaty
Empathy in communication
shows respect and
understanding. Active
listening helps you connect
with others' thoughts and
feelings, making interactions
more meaningful.
f. emphaty
Empathy in communication
shows respect and
understanding. Active
listening helps you connect
with others' thoughts and
feelings, making interactions
more meaningful.
f. open-mindedness
A good communicator should
enter into any conversation
with a flexible, open mind. Be
open to listening to and
understanding the other
person's point of view, rather
than simply getting your
message across.
h. respect
People will be more open to communicating
with you if you convey respect for them and
their ideas, Simple actions like using a
person's name, making eye contact, and
actively listening when a person speaks will
make the person feel appreciated. On the
phone, avoid distractions and stay focused
on the conversation.
j. feedback
Giving and receiving feedback is a key
communication skill. Managers should
provide constructive feedback regularly
through various channels. Likewise,
individuals should actively listen, seek
clarification if needed, and apply the
feedback for improvement.
i. picking the right
Choosing
medium the right form of
communication is
essential. Serious matters
are best discussed in
person, while busy
individuals may prefer
email. Thoughtful
communication increases
positive responses.
THANK
YOU!
