1,556 Call Tracking Jobs in Greater Noida

About the Role: We are looking for a Process Analyst to join our Legal Process Outsourcing (LPO) team supporting a U.S.-based Personal Injury law firm. The role involves calling medical providers and other entities for medical records retrieval, reviewing and organizing case-related documents, and updating client systems accurately. The position requires excellent communication skills, attention to detail, empathy, and the ability to follow established Standard Operating Procedures (SOPs) precisely. Key Responsibilities: Make outbound calls to medical offices, hospitals, and clinics to request, follow up, and retrieve medical records related to personal injury cases. Maintain a professional and empathetic tone during all calls, ensuring clear communication and strong relationship management with providers. Track and document all call activities, responses, and follow-ups accurately in the CRM or designated tracking systems. Review, sort, and segregate scanned documents and upload them into the CRM or document management platform. Fill out relevant forms, apply electronic signatures, and ensure all records are properly labeled and uploaded. Adhere strictly to SOPs and workflow guidelines to maintain process consistency and quality. Collaborate with internal teams and the U.S. counterparts to ensure timely completion of tasks. Conduct quality checks to ensure all retrieved records are complete, accurate, and properly indexed. Handle sensitive client and medical information with utmost confidentiality and compliance. Required Skills & Qualifications: Graduate in any discipline (preferably Commerce, Arts, or Law). 13 years of experience in an LPO, BPO, or medical records retrieval process (voice or blended). Excellent English communication skills both verbal and written with a clear, professional tone. Strong listening skills, empathy, and patience while interacting with medical staff and offices. High attention to detail and accuracy in documentation and data entry. Good typing speed and proficiency in MS Office tools (Word, Excel, Outlook). Ability to navigate multiple systems and maintain updated call and document logs. Flexible to work in the U.S. night shift (purely night shift) and manage time-sensitive follow-ups. Sincere, hardworking, and capable of following SOPs independently. Preferred Qualifications: Prior experience with medical records retrieval, personal injury law firms, or insurance processes.Familiarity with CRMs or document management systems like Law Ruler, SharePoint, or Litify.Basic understanding of medical terminology and legal case documentation.

Job Title: Order Management & Customer Service. Location: Mysore Experience: 1 to 3 Years Employment Type: Full TimeSalary : 3 LPA   Key Responsibilities: Manage and resolve customer inquiries related to orders (tracking, shipping, and delivery). Provide customer service via phone, email, and chat ensuring timely & accurate resolutions. Investigate and resolve order discrepancies (missing/damaged items). Coordinate with warehouse, shipping, and internal teams to close order-related issues. Handle escalations, analyze problems, and provide effective solutions. Identify process improvement opportunities for better efficiency & satisfaction. Enter and maintain accurate customer order records.   Requirements: 1 to 3 years of experience in Customer Service / Order Management. Strong communication, problem-solving & analytical skills. Good attention to detail and multitasking ability. Proficient in Microsoft Office. Fluency in English (written & verbal).  Apply Now: Contact: 82971 31110

Key Responsibilities Plan, execute, and optimize campaigns on Google Ads and Meta Ads platforms. Lead and mentor a team of PPC executives to ensure performance standards are met. Conduct keyword research, audience segmentation, and ad testing to improve efficiency. Manage budgets and bidding strategies for conversion optimization and ROI. Implement and monitor tracking systems through Google Tag Manager and GA4. Prepare performance reports with data insights and recommendations. Coordinate with SEO, content, and design teams for campaign consistency. Stay informed about the latest updates in Google Ads and Meta Ads.  Skills & Qualifications Bachelors degree in Marketing, Advertising, or a related field (or equivalent experience). Minimum 3 years of experience managing Google Ads and Meta Ads campaigns. Strong understanding of Search, Display, Shopping, Performance Max, and Meta lead/conversion campaigns. Experience using GA4, Google Tag Manager, and Looker Studio. Ability to analyze data and make optimization decisions. Good communication and leadership skills. Knowledge of conversion tracking and web analytics tools. Familiarity with keyword research, bid management, and ad copywriting. Certifications in Google Ads or Meta Ads are preferred.  Why Join Us Opportunity to lead a PPC team and work on international client campaigns. Exposure to multiple markets including the US, UK, Canada, and Australia. Collaborative and structured work environment. Competitive compensation with opportunities for career advancement.  Interested candidates can apply now or share their resume at: Salman@zgstaffingsolutions.in +91-8073579112  

Job Summary: We are looking for experienced professionals to join our Order Management Team. The ideal candidate will handle end-to-end order processing, provide excellent customer support, and ensure smooth communication between internal teams and clients.   Key Responsibilities: Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues. Customer Service: Provide exceptional service via phone, email, and chat, ensuring timely and accurate resolutions. Order Tracking & Resolution: Investigate and resolve discrepancies such as missing or damaged items and communicate outcomes to customers. Communication: Coordinate with internal teams such as warehouse, logistics, and shipping to address order-related concerns. Problem Solving: Analyze and resolve complex customer complaints, escalating to management when necessary. Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and efficiency. Data Entry & Record Keeping: Accurately enter orders from customer order forms and maintain updated records.   Requirements: Education: Graduate in any discipline. Experience: 15 years of experience in Order Management / Customer Service (BPO or related industry preferred). Skills: Excellent communication, analytical, and problem-solving skills. Strong attention to detail and ability to multitask. Proficiency in Microsoft Office (Excel, Outlook, Word). Ability to work in a fast-paced environment and handle multiple priorities.    How to Apply: Interested candidates can share their updated resume at or WhatsApp at 82971 31110 with the subject line Order Management  

Job Description: We are looking for a dynamic professional with strong experience in Supply Chain Operations and Quote & Order Management.  Location: Pune Experience: 1 to 5 Years Shift: Rotational (APAC / EMEA / US) Work Mode: Work from Office  Key Responsibilities: Manage end-to-end order processing and coordination Communicate effectively with internal and external stakeholders Ensure compliance with SLAs and operational excellence Required Skills: Hands-on experience in Supply Chain Operations Strong communication & stakeholder management Expertise in Quote & Order Management Proficient in SAP & MS Office Experience in BPO / Petrochemical domain preferred Flexible to work in rotational shifts  Contact Details: Email: Phone: 8297131110

A reputed FMCG co in west Africa requires warehouse manager  Country : gambia . West Africa  JD  - Oversee the management of pharmaceutical inventory within the warehouse, ensuring compliance with safety, storage, and regulatory standards. - Collaborate with procurement and supply chain teams to manage stock levels and coordinate replenishment. - Ensure proper storage, handling, and distribution of pharmaceutical products. - Manage warehouse operations, including receiving, storing, and distributing materials and products. - Implement efficient warehouse processes to maximize productivity and accuracy in stock management. - Monitor and evaluate the performance of warehouse staff to maintain smooth operations. - Supervise data entry operations for tracking inventory and stock movement using warehouse management systems. - Ensure the accurate and timely entry of data related to shipments, deliveries, and stock levels. - Generate reports on inventory levels, trends, and discrepancies for management review. - Ensure all warehouse activities comply with pharmaceutical regulations and company policies. - Maintain safety and cleanliness standards in the warehouse environment. - Conduct regular audits to ensure adherence to safety protocols and inventory accuracy. - Lead a team of warehouse staff, providing training and development to ensure high performance. - Coordinate with cross-functional teams including logistics, procurement, and customer service to ensure the timely delivery of products. - Identify and implement process improvements to enhance warehouse efficiency and reduce operational costs. - Stay updated on industry best practices and emerging trends in pharmaceutical warehousing and data management  2 year contract.no annual leave to come back india. Holiday after 2 year. Contract can be terminated by candidate by serving a 3 months notice period  Salary 50000 to 70000 inr plus food accommodation ticket visa  Call 8693000040 for interview Arif Firstcall manpower services Plz fwd to groups Source : SHINE.COM

As a Quality Analyst for Sales Calls at NoBroker.com, your role is crucial in monitoring, evaluating, and enhancing the quality of sales calls handled by the sales representatives or agents. Your primary objective will be to ensure that sales calls align with company standards regarding professionalism, compliance, customer engagement, and effectiveness in driving sales. Here's a breakdown of your responsibilities: - Monitor and Evaluate Calls: - Listen to and evaluate recorded sales calls to ensure adherence to company scripts, policies, and quality standards. - Assess call quality based on customer engagement, sales pitch effectiveness, product knowledge, and overall professionalism. - Provide Feedback: - Offer constructive feedback to sales agents, emphasizing strengths and areas for improvement. - Conduct one-on-one coaching sessions with agents to enhance sales techniques, customer interaction, and call outcomes. - Reporting and Documentation: - Document call evaluations and performance trends, tracking metrics like call quality, conversion rates, and customer satisfaction. - Generate regular performance reports for sales team managers, highlighting areas for training or improvement. - Compliance and Process Improvement: - Collaborate with management to ensure compliance with processes and contribute to enhancing sales processes and outcomes. Qualifications Required: - Prior experience in a call center, sales, or quality assurance role is preferred. - Familiarity with sales processes and understanding of sales goals and KPIs. - Strong analytical skills with attention to detail to identify trends and areas for improvement in sales calls. - Ability to analyze data and provide actionable insights for sales teams. - Excellent verbal and written communication skills to deliver clear feedback and collaborate effectively with team members. - Strong problem-solving skills to identify root causes of performance issues and propose improvements. - Proficiency in using call monitoring software, CRM systems, and Microsoft Office Suite (Excel, Word, etc.). Join NoBroker.com's dynamic team and contribute to the continuous improvement of sales call quality to drive the company's growth and success.,

As a Customer Service Team Leader at FIS, you will be responsible for overseeing one or more teams of customer service associates who handle inquiries and issues via phone and email. Your main responsibilities will include: - Monitoring operations to ensure adherence to service level standards and company policies - Ensuring professional and courteous customer support services are delivered to maintain positive relationships with customers - Acting as an escalation point for resolving challenging customer issues - Evaluating the quality of customer service calls and providing feedback for improvement - Communicating with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction - Conducting performance appraisals, disciplinary actions, and participating in hiring/promotions - Providing coaching and mentoring to contact center supervisors and team leads - Implementing process improvements and streamlining opportunities - Tracking and reporting contact center performance against objectives and goals Qualifications required for this role include a high school diploma or GED, with an associate's or bachelor's degree preferred. You should have considerable knowledge of the company's products and services, excellent customer service skills, strong communication abilities, and the ability to lead and manage large teams effectively. Additionally, you should possess problem-solving skills, analytic abilities, and proficiency in MS Office and other standard software applications. This is an entry-level supervisory position at FIS, where you will work under the general direction of customer service management. Typically, you will supervise a team of ten to twenty-five Contact Center Associates. The role requires a minimum of three years of experience in a call center or customer service-related position in a service industry, along with at least one year of supervisory or team leadership experience. You will demonstrate competencies focused on customer satisfaction, communication, team management, and results-oriented execution. Please note that FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. For more information on how FIS protects personal information online, refer to the Online Privacy Notice. FIS follows a direct sourcing model for recruitment, and only a small portion of hiring is done through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings or any part of the company.,

As a Quality Audit at Home Bazaar Services Pvt Ltd, you will be responsible for running auditing activities through multifaceted approaches such as phone, chat, visits, and mysterious audits to ensure 100% process and performance adherence. Your key responsibilities will include: - Listening to and evaluating recorded sales calls to ensure accuracy, compliance, and effectiveness of communication. - Assessing calls against defined quality parameters like tone, script adherence, customer handling, and closure approach. - Identifying errors, deviations, or non-compliance in sales conversations. - Tracking recurring issues and highlighting areas of concern for corrective action. - Sharing quick and constructive feedback with sales teams to enhance communication quality and customer engagement. - Working closely with team leaders to ensure timely resolution of identified errors. - Preparing quality reports and dashboards to showcase performance trends, improvement areas, and compliance status. - Presenting insights and updates to management to aid data-driven decision-making. - Identifying process loopholes or missed opportunities in sales calls. - Recommending process enhancements and training interventions to enhance overall call quality and conversion. Joining Home Bazaar Services Pvt Ltd offers you the following benefits: - Excellent Inputs & Real-Time Support provided by management to achieve realistic targets. - Pre-generated quality leads offered by Homebazaar.com. - Professional development & career advancement opportunities within the organization. - Young & Vibrant work Culture. - Reimbursement of fixed traveling & actual mobile expenses. Qualifications Required: - Strong listening and analytical skills with attention to detail. - Ability to provide constructive feedback in a clear and professional manner. - Knowledge of sales processes, call etiquettes, and customer handling. - Good reporting, documentation, and presentation skills. - Problem-solving mindset with the ability to identify root causes and suggest improvements. - Proficiency in MS Excel/Google Sheets and basic reporting tools. Please note that this is a full-time, permanent position with a job location in Vashi. The salary ranges from 4.50 LPA to 6.00 LPA. Additionally, benefits include health insurance and Provident Fund. If you are seeking a challenging role where you can utilize your auditing skills and contribute to a dynamic work environment, Home Bazaar Services Pvt Ltd welcomes you to apply for the Quality Audit role.,

As a Business Development Manager at the call center, you will play a crucial role in driving growth by acquiring new processes and clients within the call center or BPO industry. Your exceptional communication skills and proven ability to meet sales targets will be vital for success in this position. Your responsibilities will include: - Identifying potential clients and business opportunities - Developing strategic business plans - Conducting market research - Building strong relationships - Preparing presentations and proposals - Negotiating contracts - Collaborating with internal teams for seamless implementation - Tracking and reporting on business development activities and outcomes To qualify for this position, you should have: - Bachelor's degree in Business, Marketing, or a related field (MBA preferred) - 5-7 years of experience in business development, sales, or a similar role in the call center/BPO industry - Proven track record of acquiring new clients and processes - Strong understanding of the call center industry - Excellent communication and presentation skills - Ability to work independently or as part of a team - Analytical and problem-solving abilities - Proficiency in CRM software and Microsoft Office Suite This position offers a competitive salary, performance-based incentives, and opportunities for professional development and career advancement. If you are passionate about business development in the call center industry, we invite you to apply for this full-time role by submitting your resume and cover letter detailing your relevant experience and achievements.,

As a Collections Manager, your role involves designing and implementing state-specific collections strategies that are in line with national goals to drive recovery. You will be responsible for achieving targeted recovery of overdue student loans across early, late, and legal stages. To maximize recoveries, you will need to effectively utilize call centers, field operations, and agency partnerships. Your key responsibilities will include leading, mentoring, and energizing collections teams to consistently deliver high performance. It will be essential for you to track KPIs, conduct regular reviews, and upskill teams to boost efficiency and results. You must ensure compliance with debt collection laws, privacy norms, and regulatory guidelines to reduce default rates while safeguarding against legal and reputational risks. To stay ahead of evolving education loan regulations, you will need to proactively adapt strategies and partner with cross-functional teams to strengthen portfolio quality and minimize slippages. Building strong relationships with institutions, regulators, and collection agencies will be crucial to ensure smooth operations. Qualifications Required: - Previous experience in collections management or a related field - Strong leadership, mentoring, and team-building skills - Proficiency in tracking KPIs and conducting performance reviews - Knowledge of debt collection laws, privacy norms, and regulatory guidelines - Ability to adapt strategies in response to regulatory changes Join us in our mission to drive efficient and effective recovery of overdue student loans while maintaining compliance and strong relationships within the industry.,

Role Overview: As a Fund Accounting professional, you will be responsible for working on Private Equity Fund Operations including Fund and Financial Accounting tasks such as Book Keeping, Journal Posting, and Preparation of Financial Statements. Your expertise in preparing Financial Statements, calculating Management fee, Performance fee, and NAV will be crucial. You will handle tasks like Management Fee Carried Interest and Expense Calculation & Posting, Capital Calls, Reconciliation (Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting), Valuation of Portfolio Investments, and preparing and submitting Fund and Investor Reports accurately as per SLA. Key Responsibilities: - Work on Private Equity Fund Operations including Fund / Financial Accounting tasks like Book Keeping, Journal Posting, and Preparation of Financial Statements. - Prepare Financial Statements, calculate Management fee, Performance fee, and NAV. Work on Waterfall Distribution. - Handle tasks related to Management Fee Carried Interest and Expense Calculation & Posting, Capital Calls, and Reconciliation (Cash Reconciliation, Cash Tracking, Posting Entries, Cash reporting). - Track Capital Transactions, perform Valuation of Portfolio Investments. - Prepare and submit Fund and Investor Reports accurately as per SLA. Qualifications Required: - Bachelor's or Master's degree - Qualified CA, US CMA, or CPA certification - Domain Knowledge in Private Equity / Hedge Fund (Preferred) (Note: No additional details of the company were provided in the job description.),

As a Testing professional with 3-5 years of experience, you will be responsible for conducting website reviews, analysis, remediation, and functional testing. Your role will involve assessing and optimizing website designs to meet accessibility needs by reviewing and analyzing user requirements. You will provide technical assistance and guidance on remediation to designers, developers, and QA teams. Key Responsibilities: - Possess 2-3 years of relevant experience in Accessibility testing - Demonstrate the capability to think through scenarios effectively - Proficient in Agile Workflow, Test Case Creation, Bug Reporting, Defect Tracking, and creating tracking documents - Knowledge of WCAG 2.0 and 2.1 standards - Experience in working with Screen readers such as NVDA, JAWS, VoiceOver, Talkback - Excellent written and verbal communication skills - Ability to handle Client Calls effectively - Proactively come up with innovative solutions Qualifications Required: - Participate in walkthroughs of testing procedures - Prepare reports related to software testing activities - Ensure adherence to defined standards and procedures during testing - Ability to multitask and switch between tasks efficiently - Strong communication skills are essential Location: Noida Mode: Full Time This role requires someone who is proactive, innovative, and capable of handling multiple tasks simultaneously. If you have a strong background in Testing and Accessibility, this opportunity in Noida could be the next step in your career.,

As a Resident Engineer, your role will involve providing on-site IT support services to ensure the smooth functioning of the IT infrastructure. Your responsibilities will include: - Handling helpdesk operations such as call logging and issue tracking - Performing asset management and maintaining IT inventory records - Coordinating with vendors for IT hardware servicing and warranty claims - Providing first-level support for desktops, laptops, printers, and other peripherals - Troubleshooting Local Area Network (LAN) and connectivity issues - Installing and configuring printers, scanners, and basic software - Maintaining documentation for all support activities and asset records To excel in this role, you should possess the following qualifications: - Diploma or ITI - Minimum of 1 year of experience in IT helpdesk or desktop support role - Basic understanding of networking, Windows OS, and domain environments - Familiarity with hardware services - Good communication and interpersonal skills - Ability to work independently and manage time effectively This is a contractual/temporary job based in Kochi, Kerala, requiring in-person work. The contract length is 12 months. In addition to the challenging role of a Resident Engineer, the company offers benefits such as health insurance and Provident Fund to support your overall well-being and financial security.,

As a Senior Analyst in the Contact Centre team, your role involves serving as a strategic analytics partner to optimize agent performance, enhance operational efficiency, and support decision-making across high volume service channels. Your key responsibilities include: - Developing and maintaining reports and dashboards to monitor call centre operations efficiency KPIs, delivering actionable insights for performance improvement. - Conducting root cause analysis and performance deep-dives to identify trends, gaps, and drivers of inefficiencies. - Partnering with Contact Centre leadership and collaborating with various teams to align analytics with business needs. - Supporting implementation and tracking of performance initiatives, including A/B testing, to evaluate impact and drive continuous improvement. - Presenting findings and recommendations to stakeholders to support timely, data-driven decisions. - Documenting reporting processes, scripts, and standards to ensure consistency and reusability. Your insights directly influence staffing efficiency, service levels, cost optimization, and agent performance. Errors or delays in analysis can lead to resourcing inefficiencies, reduced service quality, or missed improvement opportunities. This role supports the company's operational excellence strategy by enabling smarter, faster decisions within the Contact Centre using timely, reliable, and actionable data. While the role functions with a high degree of autonomy, strategic initiatives and cross-functional alignment require collaboration and approval from leadership. You will be an individual contributor with no direct reports, though you may provide mentorship or technical guidance to junior analysts. Strong communication skills are necessary to work with frontline managers, senior leaders, and technical teams, simplifying complex data into clear, business-relevant insights. Your qualifications should include a Bachelor's degree in a quantitative field or a Master's degree in Analytics, Business Intelligence, or a related field. You should have at least 3 years of experience in data analytics, including 1 year in a call/contact centre or service operations environment. Proficiency in SQL, Excel, data visualization tools like Tableau or Power BI, and understanding of call centre KPIs are required. Strong analytical thinking, attention to detail, and ability to manage multiple priorities in a fast-paced environment are crucial for this role.,

Role Overview: Your main objective is to increase high-quality call volume, maintain strong partner relationships, and ensure campaigns achieve maximum ROI and compliance standards. Key Responsibilities: - Affiliate Recruitment & Management: - Actively source, recruit, and manage call publishers and affiliates to expand the call network across key verticals. - Establish strong, long-lasting relationships with publishers by offering continuous support, performance feedback, and optimization strategies. - Creator-Focused Affiliate Recruitment & Management: - Proactively source and recruit high-performing creators and influencers aligned with Vellko Media's mission and values. - Utilize existing creator relationships to rapidly grow the affiliate program and drive immediate traction. - Provide a white-glove onboarding and relationship experience to top creators to ensure high retention and engagement. - Maintain regular engagement through personalized touchpoints, performance reviews, and value-add communication to maximize creator-driven traffic. - Campaign Strategy & Execution: - Manage budgets, bids, and targeting to achieve KPIs like Call Duration, CPA, and ROAS. - Ensure seamless integration of campaigns with call tracking systems such as Ringba and Invoca. - Performance Optimization & Analysis: - Monitor real-time campaign performance and take proactive steps to scale high-performing campaigns. - Analyze call data and traffic trends to identify growth opportunities, cost savings, and improved ROI. - Prepare detailed reports for internal teams and external partners. - Compliance & Quality Control: - Enforce compliance with call tracking regulations and lead quality standards. - Collaborate with QA teams to ensure all campaigns generate high-intent, verified calls. - Innovation & Growth: - Test new traffic sources, campaign types, and ad strategies to diversify lead acquisition channels. Qualifications & Skills: - Strong knowledge of Google Ads, Bing Ads, Facebook Ads, and other paid traffic platforms. - Proven ability to manage high-volume inbound call campaigns and meet ROI targets. - Experience using call tracking platforms like Ringba, Invoca, or similar tools. - Demonstrated ability to recruit, engage, and retain affiliates, publishers, and influencers. - Excellent relationship-building, negotiation, and communication skills. - Strong analytical and problem-solving abilities with a data-driven mindset. - Ability to thrive in a fast-paced, performance-focused environment. Why Join Vellko Media: Join a rapidly growing performance marketing company operating in high-demand verticals. Lead both affiliate and creator-driven growth strategies in a high-impact role. Competitive salary with performance-based incentives and growth opportunities. Experience a collaborative culture that values innovation, autonomy, and results. If you are passionate about affiliate marketing, PPC, and influencer-driven growth, and excel in building strong partnerships that deliver measurable results, please send your resume and cover letter to hr@vellko.com with the subject line.,

As a part of AdCeptive Media LLC, a US-based Internet Marketing company focused on collaborating with global E-Commerce, Social Media, and Performance Marketing clients, your role will involve the following key responsibilities: - Conducting keyword research, competitive analysis, and audience targeting to maximize ROI. - Optimizing campaigns for CPL (Cost Per Lead), CPA (Cost Per Acquisition), and call quality metrics. - Collaborating with landing page, design, and content teams for high-converting creatives and funnels. - Monitoring campaign performance daily and implementing A/B testing strategies. - Tracking conversions using Google Tag Manager, Google Analytics, and other tracking tools. - Staying updated with Google Ads policy changes, trends, and platform features. - Generating regular reports with actionable insights and performance metrics. To excel in this role, you are required to meet the following qualifications: - Deep understanding of performance marketing metrics: CTR, CPC, CPL, Quality Score, etc. - Hands-on experience with Google Ads Manager, Tag Manager, Analytics, and call tracking platforms. - Strong analytical skills and data-driven mindset. - Experience managing large ad budgets with proven ROI. - Excellent written and verbal communication skills. Join us at AdCeptive Media LLC and be a part of our professional team that enables businesses to reach larger audiences through data-driven performance solutions.,

Role Overview: As a 1st Line Helpdesk Analyst, your main responsibility will be to log, diagnose, and react within SLA to customers" support needs. You will be expected to attempt a first-time fix and escalate incidents to the 2nd line for resolution if necessary. Your role will involve troubleshooting and maintaining data, understanding database functionality, dealing with customer and suppliers, troubleshooting routing protocols, re-engineering network designs, and providing high levels of customer service. Key Responsibilities: - Troubleshoot and maintain data with a good understanding of database functionality - Attempt first-time fix and escalate incidents to 2nd line as needed - Troubleshoot routing protocols such as EIGRP, RIP, OSPF, and BGP - Re-engineer network designs and resolve elusive customer network difficulties - Demonstrate high levels of customer service and exceed expectations - Update customers on support call progress or request additional information - Liaise with Vendors and Third parties for circuit or hardware issues - Undertake 1st line incident resolution and service request fulfilment - Adhere to and follow strict processes - Handle incoming emails from customers promptly - Escalate service exceptions and high priority incident tickets appropriately - Liaise effectively with colleagues and stakeholders to meet customer requirements Qualifications Required: - Experience in problem/incident management environment - Ability to create order reference numbers via tracking system - Confidence in answering calls and email queries related to telephony systems and data centres - Knowledge of Cisco Data solutions - Excellent written and spoken English - High-level customer management skills - Ability to follow strict processes - Good understanding of Excel, PowerPoint, and Word Additional Details: BT Group, the world's first telco with a rich heritage in the sector, is at an inflection point in the transformation of its business. With a focus on digital infrastructure projects and revolutionizing connectivity through investments in full fibre broadband and 5G, BT Group is committed to simplification, application of AI and technology, and creating the best telco in the UK. Join a company and leadership team that is dedicated to improving connectivity for millions and driving innovation in the telecom industry.,

As a Help Desk Analyst at Exela, your role will involve being the initial point of contact for both internal and external customers seeking technical assistance. You will interact with customers through various channels such as phone, email, chat, and ticketing system. Your responsibility includes effectively communicating with customers to understand their issues and needs. It is crucial to demonstrate patience, empathy, and understanding at all times to ensure customers receive timely and respectful assistance. Key Responsibilities: - Multitask efficiently to handle multiple issues simultaneously. - Follow standard help desk procedures to capture, validate, resolve, and triage user queries or issues. - Engage in Request Fulfilment by delivering services to customers such as Access Management. - Participate in Incident Management to ensure timely and effective handling of reported incidents. - Engage in Event Management by monitoring all events in the IT infrastructure, logging and recording events, and escalating issues requiring intervention. Qualifications Required: - Basic knowledge of ITIL Service Operations (Incident Management, Problem Management, Change and Release Management). - Understanding of SOX and IT general controls. - Bachelor's degree in an IT-related field preferred. - Strong customer service ethos and ability to work well with people. - Excellent communication skills. - Knowledge of call tracking applications. - Fundamental understanding of IT infrastructure, networking, and software. - Experience in troubleshooting and providing help desk support. Join Exela's team as a Help Desk Analyst and be part of a global leader in business process automation, providing digital transformation solutions to a diverse range of customers across various industries.,

Role Overview: As a customer service representative at Wipro Limited, your main responsibility will be to professionally handle incoming calls from customers and ensure that their issues are resolved promptly and thoroughly. You will need to demonstrate patience in all customer interactions while maintaining a pleasant and professional tone. Listening attentively to customer needs and concerns is crucial, as well as showing empathy to build rapport with the customer. It is important to maintain a broad knowledge of client products and/or services and offer additional products and/or services as needed. You will be required to prepare complete and accurate work, including appropriately notating accounts as required, track, document, and retrieve information in the call tracking database, and ensure that the service delivered to customers meets contractual Key Performance Indicators (KPIs). Additionally, you will participate in activities designed to improve customer satisfaction and business performance. Qualifications Required: - Excellent communication and interpersonal skills - Patience and empathy in dealing with customers - Ability to multitask and handle high call volumes - Strong attention to detail and accuracy in work - Knowledge of client products and services - Familiarity with call tracking databases About Wipro Limited: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. Join Wipro to be a part of a modern digital transformation partner and realize your ambitions in a business powered by purpose. Applications from people with disabilities are explicitly welcome. Visit www.wipro.com for additional information. Role Overview: As a customer service representative at Wipro Limited, your main responsibility will be to professionally handle incoming calls from customers and ensure that their issues are resolved promptly and thoroughly. You will need to demonstrate patience in all customer interactions while maintaining a pleasant and professional tone. Listening attentively to customer needs and concerns is crucial, as well as showing empathy to build rapport with the customer. It is important to maintain a broad knowledge of client products and/or services and offer additional products and/or services as needed. You will be required to prepare complete and accurate work, including appropriately notating accounts as required, track, document, and retrieve information in the call tracking database, and ensure that the service delivered to customers meets contractual Key Performance Indicators (KPIs). Additionally, you will participate in activities designed to improve customer satisfaction and business performance. Qualifications Required: - Excellent communication and interpersonal skills - Patience and empathy in dealing with customers - Ability to multitask and handle high call volumes - Strong attention to detail and accuracy in work - Knowledge of client products and services - Familiarity with call tracking databases About Wipro Limited: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. Join Wipro to be a part of a modern digital transformation partner and realize your ambitions in a business powered by purpose. Applications from people with disabilities are explicitly welcome. Visit www.wipro.com for additional information.