call-transaction-jobs-in-chandrapur, Chandrapur

176 Call Transaction Jobs nearby Chandrapur

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posted 2 months ago

International Executive

Vibrantzz Management Services Hiring For International BPO
experience0 to 4 Yrs
Salary1.0 - 4.0 LPA
location
Navi Mumbai, Thane+1

Thane, Mumbai City

skills
  • customer service
  • outbound calling
  • inbound calls
  • voice process
  • communication skills
Job Description
  International Bpo Hiring Voice Process (Healthcare, Technical Support & Banking)  1. Healthcare Process Customer Service Executive Salary: 24,000 42,000 in-hand + Incentives Eligibility: HSC / Graduate (Freshers & Experienced welcome) Excellent English communication skills Comfortable with night shifts Must have all relevant documents Provide excellent customer support & resolve issues professionally Provide accurate information regarding healthcare policies & insurance coverage Shift & Benefits: 5 days working | 2 Rotational weekly offs Night shift (one-way drop provided) Career growth opportunities + Performance incentives 2. Technical Support Voice Process (Australian Shift) Shift Timing: Between 3:00 AM 3:00 PM (any 9-hour rotational shift)Salary: 22,000 27,000 in-hand + Attractive Incentives Eligibility: Minimum HSC qualification At least 6 months of International BPO experience (mandatory) Excellent English communication skills Immediate joiners preferred Handle inbound calls for technical support Upselling and retention support Resolve customer queries related to technical services Benefits: One-side transportation provided Great incentives & growth opportunities Competitive salary packages Incentives & performance rewards Growth-focused career path Work-life balance 5 days working | 2 Rotational weekly offs 3. Banking Process Voice Process Salary: 27,000 35,000 in-hand + 2,000 AllowanceRetention Bonus: Up to 1.3 Lakh in 1 YearShift: US Rotational Night Shifts Eligibility: HSC with minimum 1 year of BPO experience Graduate with minimum 12 months of any experience CIBIL Score: 600+ Last working date proof required Excellent English communication skills Ability to handle international banking customers professionally Resolve queries regarding transactions, accounts & banking services Contact-Apurva 9324591662/ apurva.vibrantzz@fmail.com
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posted 2 days ago

Hiring for Virtual Relationship Manager

KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE LIMITED
experience2 to 7 Yrs
Salary4.0 - 9 LPA
location
Thane, Hyderabad
skills
  • cross selling
  • banking sales
  • upselling
  • banking products
  • relationship management
  • outbound calling
  • outbound sales
  • outbound process
  • banking voice process
  • virtual relationship manager
Job Description
Hiring for Virtual Relationship Manager/Wealth Manager   Need minimum 2 years of experience in banking sales. ( on paper ) Qualification - Graduation Mandatory with Degree Certificate Excellent English & Hindi communication Banking and Life Insurance background Experience is needed. Location- Thane & Hitech City (Mumbai & Hyderabad)Day rotational Shifts for Females (Day Shift) Rotational Shifts for males. (Including Night Shift) Salary - Experienced upto 10 LPA. (Decent hike on last package ) Age Limit- 32 Shifts - Rotational shift with 6 rotational week off in a Month. Roles and Responsibilities  -Responsible for depending customer relationships to increase customer relationship value - Responsible for driving quality engagements over call with customers by following industry best practices - Responsible for increasing mobile banking adoption and drive initial login on Optimus app -CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio - Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer - Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement - Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. - Ensure monthly operating plan is met to improve scorecard and decile rankings. - Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. - Ensure strict adherence to the bank policies and compliance - Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Provide best in-class customer service to all clients to become their primary banker   Interested candidates can call on 9619990998
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posted 3 weeks ago

Sunshine Banking Process - MEGA DRIVE

Vibrantzz Management Services Hiring For INTERNATIONAL BPO
experience0 to 4 Yrs
Salary2.0 - 5 LPA
location
Mumbai City
skills
  • customer service
  • graduate
  • us shift
  • customer support
  • banking
  • voice
  • calling
  • bpo
  • international call center
  • goregaon
Job Description
Sunshine Banking Process (US ) Process: Customer Service (Voice Process) Department: Customer Service About the Role: Join TCS in the Sunshine Process, supporting U.S. banking operations. As a Customer Service Representative, you will handle inbound and outbound voice calls, assisting customers with banking queries, account information, and transaction issues. You will play a key role in providing excellent customer service and ensuring account security. Key Responsibilities: Handle customer inquiries related to banking services such as account balances, interest rates, and transaction details. Identify and resolve customer issues efficiently and professionally. Review and respond to suspicious account activities to help customers protect their accounts. Assist with card reissuance, transaction reversals, and account security measures. Maintain accuracy and confidentiality in customer interactions. Process & Work Timings: Regions Supported: U.S. & Australia Shift Window: U.S. Process: 5:00 PM 9:00 AM IST Australia Process: 3:00 AM 3:00 PM IST Any 9-hour shift within the above windows Process Type: Pure Voice (Banking Customer Service) Compensation Structure: BPO : 2LPA BPO Z: 3.80 LPA 4.70 LPA Eligibility: HSC + up to 35 months experience OR Graduate + below 24 months experience BPO 1: Up to 5.20 LPA Eligibility: HSC + 36+ months experience OR Graduate + 2 years experience BPO 2: Up to 6.20 LPA Eligibility: Graduate + 4 years experience Eligibility Criteria: Education: Minimum HSC / Graduate (any stream) Experience: As per above banding Excellent communication skills verbal & written Comfortable working in rotational/night shifts Prior voice process or banking domain experience preferred Mandatory Documents: Offer letter, relieving letter, last 3 months payslips & bank statements All semester marksheets EPFO service history (mandatory) Competitive salary with attractive incentives Benefits: One-side transportation provided (Night Shift) 5 days working, 2 rotational offs Career growth opportunities in an international process Apply Now Limited Seats Available! Interested candidates can Call or WhatsApp on given no - 9326479640 Regards,HR.Snehal Rathod Vibrantzz Management Services,
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posted 5 days ago

Risk Investigator

JOBGONIC PRIVATE LIMITED
experience1 to 5 Yrs
Salary3.0 - 4.0 LPA
location
Pune
skills
  • check fraud
  • fraud monitoring
  • fraud investigation
  • bank fraud
  • risk identification
  • fraud detection
  • kyc
  • identity fraud
  • aml
Job Description
Risk Investigator Associates are ambassadors who earn customer loyalty by delivering personalized, convenient, and secure service. They maintain a high-quality customer experience through a customer-centric approach and take ownership of risk mitigation, complying with various regulations and policies to ensure timely delivery of customer transactions. Risk Investigator Associate acts as a first point of contact ensuring a high-quality, secure, and customer-centric experience while mitigating risks and ensuring compliance. Review transactions and all available information to understand our customers while respecting all identities. Make customer-centric decisions and take the path of least resistance to protect our customers. Observe customer transactions to identify fraudulent activities such as account takeovers, friendly fraud, theft, and other similar risks. Exhibit a bias for action on observed patterns and trends, and take ownership by providing timely and accurate resolutions based on customer and market needs. Aim for excellence during goal setting, keeping continuous improvement foremost in mind, whether for personal development or process enhancement. Identify suspicious activities and unusual patterns that could result in fraud, including, but not limited to, AML issues and activities reported by other staff members. Contact customers and banking institutions to verify legitimate transactions and payment information. Communicate effectively, showing respect, genuine empathy, and care. Properly document all interactions and findings using the organization's tools and platforms. Be data-driven when presenting feedback and recommendations. Take inbound and outbound calls to request additional documents for KYC, compliance, and/or to mitigate risk behaviors. Serve as backup support for the Customer Service team when needed. Answer transferred calls from the Customer Service team regarding transactions currently under review or those that resulted in customer dissatisfaction due to the review process. Provide critical support as needed to handle escalations and process Risk Reviews. Partner and collaborate effectively with the rest of the Customer Success and Risk Operations teams. Contribute to and participate in continuous improvement projects aimed at enhancing operational processes.  Preferred candidate profile Qualifications  Soft Skills Excellent written and verbal English communication skills Ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses Critical thinking and decision-processing skills. Amenable to work onsite and during unconventional hours (evenings, weekends and holidays) Demonstrates flexibility to work overtime based on business needs Must be willing to work onsite Pune location Must be willing to work in a shifting schedule including weekends and holidays.  Technical Skills Typing speed of at least 30 WPM. Experience in using multiple web tools is a must. Good internet and computer navigation skills.  Experience, Education, Age At least one (1) year of working experience in Risk Management or related fields such as E-Commerce, Fraud Prevention, Quality Control, Retail (process payments, debit cards, credit cards, reimbursements, disputes). Process improvement and documentation experience is a plus. Six Sigma Certification: Yellow Belt is a plus. College Graduate or completed 3 year Bachelors College Degree. A Bachelor's Degree in Management, Finance, Business or related fields is an advantage. Candidates must be of legal working age. Salary upto 35k In-hand.  For more info call/what's app  Raushan- 9890111238
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posted 2 months ago

QA(Collections International BPO)

Epicenter Technologies Private Limited
Epicenter Technologies Private Limited
experience2 to 6 Yrs
location
Mumbai City
skills
  • collections
  • third party collections
  • call monitoring
Job Description
Quality Analyst (QA Collections)  To manage transaction quality profile for an international 3rd party collections process To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedbacks To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Leading client calls, meetings, and calibrations with internal and external stakeholders  Work from office Location - Bhayander US rotational shifts
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posted 3 days ago
experience3 to 8 Yrs
Salary5 - 7 LPA
location
Navi Mumbai, Thane+1

Thane, Mumbai City

skills
  • sales
  • transaction banking
  • trade
  • forex
  • trade sales
  • commercial banking
  • current account
  • emerging corporate
  • etrg
  • elite trade
Job Description
Dear Candidate, Urgent opening with leading Bank.  Exp - Min 2 yrs in current account CTC : Upto 7.5 LPA Location : Across Mumbai  Job Description for TRM- 1. As a Trade Relationship Manager in the Retail Sales vertical, you will be responsible for acquiring and managing high-value Current Account customers engaged in international trade. 2. This role requires a strong understanding of trade finance products, regulatory compliance, and customer relationship management. 3. You will work closely with internal teams and external clients to drive business growth, ensure smooth onboarding, and deliver a seamless banking experience. 4. The role involves identifying potential markets and segments, educating clients on trade-related offerings, and activating trade transactions. 5. You will also be expected to generate leads for asset products, ensure adherence to KYC and compliance norms, and maintain a low cost of acquisition by targeting high-value clients. 6. Your ability to build long-term relationships, resolve client issues, and stay updated on market trends will be key to success in this role.  Responsibilities 1. Acquire quality Current Account customers involved in international trade. 2. Identify and target high-potential markets and customer segments. Ensure complete compliance with KYC and regulatory norms during acquisition. 3. Guide customers on applicable rates, charges, and ensure system-level updates. Activate the first trade transaction post-account opening. 4. Promote and cross-sell trade and FES products such as: Forward Contracts Letters of Credit (LC) Bank Guarantees (BG) Bill Collection (BC) Travel Cards Encourage clients to maintain high Average Monthly Balances (AMB). 5. Generate leads for asset products and ensure smooth handover to branch operations. 6. Educate clients on cut-off times and service-level agreements (SLAs). 7. Maintain a low cost of acquisition by focusing on high-value accounts. 8. Achieve business and income targets consistently. Monitor competitor activities and share insights with Area Sales Managers (ASMs). 9. Coordinate with internal teams to ensure timely service delivery. Retain and grow the existing customer base through relationship management.  Interested candidate can revert back with updated resume on qcnaukri1@gmail.com  Any query can call Shrutika : 022-40697708 / 8369367973
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posted 2 weeks ago

Customer Support Representative

Calibehr Business Support Services Pvt. Ltd.
experience0 to 2 Yrs
Salary2.0 - 5 LPA
location
Mumbai City
skills
  • service desk
  • customer care
  • inbound calls
  • customer support
  • telecalling
Job Description
About The Role Suryodaya Bank Apni Customer Support Team Ke Liye Energetic Aur Dedicated Candidates Hire Kar Raha Hai Jo Bank Customers Ko Calling Ke Through Support Provide Kar Saken. Is Role Me Aapko Customer Queries Solve Karni Hogi, Account Related Information Dena Hoga, Aur Banking Services Me Assistance Provide Karna Hoga. Key Responsibilities Bank Customers Ko Inbound Aur Outbound Calls Ke Through Support Provide Karna. Customer Ki Queries, Requests, Aur Complaints Ko Professionally Handle Karna. Account Information, Transaction Queries, Aur Basic Banking Issues Ko Resolve Karna. Customer Details Validate Karna Aur Accurate Information Provide Karna. System Me Customer Interaction Ka Proper Data Entry Aur Documentation Maintain Karna. Customer Satisfaction Ensure Karna Aur Smooth Support Experience Provide Karna. Team Leads Ko Daily Reports Aur Feedback Share Karna.
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posted 3 weeks ago

Looking for Accounts Executive

Kankei Relationship Marketing Services Pvt. Ltd.
experience1 to 5 Yrs
Salary1.0 - 3.0 LPA
location
Mumbai City
skills
  • book keeping
  • reporting
  • statutory compliance
  • receivables
  • taxation
  • accounts reconciliation
  • management
  • vendor
  • payment
  • finacial
Job Description
Key Responsibilities: Accounting & Bookkeeping Record daily accounting transactions (sales, purchases, expenses, receipts, payments, journal entries). Maintain ledgers and reconcile balances periodically. Prepare and post bank reconciliations, vendor and customer reconciliations. Monitor accounts payable and receivable to ensure timely settlements. Taxation & Statutory Compliance Assist in preparation and filing of TDS, GST, and other statutory returns. Ensure proper deduction and deposit of TDS under various sections (194C, 194J, 195,194I, 194H, etc.). Maintain supporting documentation for audit and assessments. Support during statutory, tax, and internal audits. Ensure deduction, payment, and return filing are done before statutory due dates. Financial Reporting Assist in monthly MIS reports (P&L, Balance Sheet schedules, expense analysis). Assist in month-end and year-end closing of accounts. Vendor & Payment Management, Receivables & Client Coordination Process vendor invoices, verify supporting documents, and ensure proper approvals. Coordinate with procurement and admin teams for invoice clarifications. Prepare payment proposals and ensure timely vendor payments. Follow up with clients/customers for outstanding payments through calls, emails, and statements of account. Maintain an aged receivables report and highlight overdue accounts to management. Coordinate with the sales or business team for billing and payment-related queries. Ensure timely application of receipts and reconciliation of client accounts. Coordination & Documentation Coordinate for payment queries, fund transfers, and reconciliations. Maintain proper filing of vouchers, invoices, and statutory records (physical & digital). Key Skills & Competencies: Strong knowledge of accounting standards and tax laws. Working knowledge of Tally / SAP / Zoho / Oracle ERP. Proficiency in Excel (VLOOKUP, pivot tables, basic formulas). Analytical mindset with attention to detail. Ability to meet deadlines and handle multiple tasks. Qualification & Experience: Education: B.Com / M.Com / Inter CA / MBA (Finance) or equivalent. Experience: 2-5 years of experience in accounting and taxation. Experience in TDS, GST, and finalization support preferred.
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posted 2 months ago

international voice process- US Banking

Vibrantzz Management Services Hiring For cnx, ocwen, fsl
experience0 to 4 Yrs
Salary2.5 - 6 LPA
location
Mumbai City
skills
  • customer service
  • voice process
  • customer care
  • international call center
  • international bpo
  • bpo
  • bpo hiring
  • bpo voice
Job Description
Location: Mumbai | Work from Office Salary: 35,000 45,000 per month | US Rotational Shifts (9 Hours) Job Summary: We are looking for talented and customer-oriented professionals to join our US Banking Voice Process team. If you have excellent English communication skills and experience in international voice support, this role offers the perfect platform to grow your career in global banking operations. Key Responsibilities: Handle inbound and outbound customer calls related to US banking services. Resolve queries on transactions, accounts, and general banking assistance. Maintain high accuracy, compliance, and documentation standards. Deliver superior customer experience while meeting process KPIs. Work closely with team leads to achieve daily and monthly targets. Required Candidate Profile: Education: Minimum HSC (12th Pass) or Graduate in any stream. Experience: Minimum 6 months in International Voice Process (preferably US or UK process). Skills Required: Excellent verbal and written English communication. Good listening, comprehension, and problem-solving skills. Willing to work in night shifts (US rotational). Immediate joiners preferred. Shift Details: US Rotational Shifts (9 Hours including breaks) 5 Days Working | Rotational Weekly Offs Perks and Benefits: Salary up to 45,000/month (based on experience) Performance-based incentives and growth opportunities Transport facilities as per company policy Friendly work culture and supportive management Employment Type: Full Time, Permanent Industry Type: BPO / Call Centr Functional Area: Customer Success, Service & Operations Role Category: Voice / Blended Process (International) Role: Customer Care Executive Voice (US Banking Process)
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posted 3 weeks ago
experience12 to 16 Yrs
location
Pune, All India
skills
  • Client Services
  • Leadership
  • Communication Skills
  • Client Relations
  • Team Management
  • Policy Formulation
  • Data Analysis
  • Risk Assessment
  • Account Maintenance
  • Custody Operations
  • Compliance Standards
  • Client Transactions
  • Business Opportunities
  • Process Improvements
Job Description
In this role as a Transaction Management - Client Services Custody Ops Manager, you will be accountable for managing complex and critical professional disciplinary areas. You will provide operational and service leadership to your team, applying your in-depth disciplinary knowledge to offer value-added perspectives and advisory services. Your responsibilities will involve contributing to the development of new techniques, models, and plans within your area of expertise. Strong communication and diplomacy skills are essential for this role as you will be responsible for the volume, quality, and timeliness of end results, as well as shared responsibility for planning and budgets. Your work will have a significant impact on an entire area, ultimately affecting the overall performance and effectiveness of the sub-function/job family. You will be responsible for delivering a full range of services to one or more businesses/geographic regions, which will require excellent communication skills, including external communication. Your duties will also include fostering positive client relations, managing escalations inquiries, directing client complaints to relevant departments promptly, and providing solutions within agreed timeframes. Additionally, you will be accountable for reviewing client feedback in a timely manner and engaging in service improvement initiatives to enhance service relations. **Key Responsibilities:** - Provide support for the TM Client Services team, including NAM hours - Focus on day-to-day operational inquiries while contributing to strategic planning - Develop and implement business plans, policies, and procedures - Serve as a subject matter expert and resource for business partners - Manage a department, product, or process with a high level of independence - Have full management responsibility for a team or multiple teams, including people management, budgeting, planning, and performance evaluation - Manage and execute client transactions ensuring compliance with audit and compliance standards - Take ownership of client investigations and collaborate with operational teams for resolution - Coordinate account maintenance, enforce banking policies, and conduct client calls - Identify new business opportunities and refer to product specialists - Assess risks in business decisions and ensure compliance with laws and regulations - Utilize Citi applications for service-related process improvements **Qualifications:** - 12-15 years of relevant experience, preferably in Client Services role in Custody Settlements & Client Servicing - Extensive knowledge of Custody operations - Experience in leading teams, people management, and performance evaluations - Flexibility to work in shifts, preferably early morning shifts - Strong communication skills, both written and verbal - Ability to multi-task, with strong organizational and time management skills - Proficient in problem-solving, data analysis, and attention to detail - Client-facing experience with a background in operations, compliance, investments, banking, and custody products **Education:** - Bachelor's/University degree or equivalent experience If you are a person with a disability and require a reasonable accommodation to use search tools or apply for a career opportunity, please review Accessibility at Citi. Additionally, you can view Citis EEO Policy Statement and the Know Your Rights poster. In this role as a Transaction Management - Client Services Custody Ops Manager, you will be accountable for managing complex and critical professional disciplinary areas. You will provide operational and service leadership to your team, applying your in-depth disciplinary knowledge to offer value-added perspectives and advisory services. Your responsibilities will involve contributing to the development of new techniques, models, and plans within your area of expertise. Strong communication and diplomacy skills are essential for this role as you will be responsible for the volume, quality, and timeliness of end results, as well as shared responsibility for planning and budgets. Your work will have a significant impact on an entire area, ultimately affecting the overall performance and effectiveness of the sub-function/job family. You will be responsible for delivering a full range of services to one or more businesses/geographic regions, which will require excellent communication skills, including external communication. Your duties will also include fostering positive client relations, managing escalations inquiries, directing client complaints to relevant departments promptly, and providing solutions within agreed timeframes. Additionally, you will be accountable for reviewing client feedback in a timely manner and engaging in service improvement initiatives to enhance service relations. **Key Responsibilities:** - Provide support for the TM Client Services team, including NAM hours - Focus on day-to-day operational inquiries while contributi
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posted 1 month ago
experience2 to 6 Yrs
location
Pune, Maharashtra
skills
  • Data Entry
  • Scanning
  • New Business
  • Quality Assurance
  • Customer Satisfaction
  • Back Office Transactions
  • Account Set Up
  • SLA Compliance
  • Deadline Management
Job Description
As a Data Entry Processor for a member organization, your role involves enrolling new/existing employees and incorporating changes related to beneficiaries, dependents, and adding new products to policies. Your key responsibilities include: - Processing back office transactions such as setting up accounts, scanning, and new business - Ensuring all transactions are processed within the SLAs outlined by the client - Following defined and documented desktop procedures for transaction processing - Meeting assigned targets in accordance with SLA and striving to exceed expectations - Ensuring the quality of transactions meets predefined parameters Your work will require you to operate within strict deadlines and continuously aim to improve process metrics and customer satisfaction measures. No additional details about the company were mentioned in the job description.,
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posted 2 months ago
experience2 to 6 Yrs
location
Pune, Maharashtra
skills
  • Technical Support
  • Customer Service
  • Troubleshooting
  • Documentation
  • Problem Resolution
  • Product Knowledge
  • Call Logging
  • Escalation Management
  • Compliance
Job Description
As a Technical Support Specialist at our company, your role is crucial in providing effective technical support to the process and actively resolving client issues. You will be responsible for managing transactions, fielding help requests from clients, documenting all necessary information, and ensuring timely resolution of client queries to meet process SLAs. Your primary goal is to deliver excellent customer service through effective diagnosis and troubleshooting of client issues. - Support the process by managing transactions as per required quality standards. - Field all incoming help requests from clients via telephone and/or emails in a courteous manner. - Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue. - Update your availability in the RAVE system to ensure productivity of the process. - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions. - Resolve client queries as per the SLAs defined in the contract. - Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in effective problem resolution. - Identify and learn appropriate product details to facilitate better client interaction and troubleshooting. - Document and analyze call logs to spot most occurring trends to prevent future problems. - Maintain and update self-help documents for customers to speed up resolution time. - Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution. - Ensure all product information and disclosures are given to clients before and after the call/email requests. - Avoid legal challenges by complying with service agreements. Qualifications Required: - Deliver excellent customer service through effective diagnosis and troubleshooting of client queries. - Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions. - Troubleshoot all client queries in a user-friendly, courteous, and professional manner. - Maintain logs and records of all customer queries as per the standard procedures and guidelines. - Accurately process and record all incoming calls and emails using the designated tracking software. - Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business. - Organize ideas and effectively communicate oral messages appropriate to listeners and situations. - Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract/SLAs.,
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posted 2 months ago

Intern Private Equity

Mutares SE & Co. KGaA
experience0 to 4 Yrs
location
Maharashtra
skills
  • Financial Modeling
  • Valuation
  • Due Diligence
  • Risk Identification
  • Administrative Support
  • Analytical Skills
  • Working Capital Normalization
  • Debt Analysis
  • Data Room Reviews
  • Transaction Execution
  • Offer Documents Drafting
  • ProblemSolving Skills
  • Entrepreneurial Mindset
  • Microsoft Office Suite
  • Business Fluency in English
Job Description
You will be joining Mutares SE & Co. KGaA, a private equity holding company in Munich, as an Intern to assist their M&A teams. Your main responsibilities will include: - Analyzing investment opportunities by reviewing teasers and memoranda to identify potential acquisition targets - Supporting financial modeling tasks such as valuation, working capital normalization, and debt analysis - Assisting in due diligence processes through data room reviews, risk identification, and preparing for expert calls - Contributing to transaction execution by aiding in drafting offer documents and exit-related materials - Providing administrative support to the Office Manager and Board of Directors when necessary To qualify for this role, you should have: - Completed a degree in Economics (preferably with a focus on Finance) or a similar field with exceptional academic performance - Previous internships, particularly in investment banking or M&A - Strong analytical and problem-solving abilities, along with a proactive and hands-on approach - Proficiency in Microsoft Office Suite - Business fluency in English and the native language of the respective country, with excellent communication skills (Note: The job description did not include any additional details about the company),
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posted 2 weeks ago

Customer Relationship Manager

MYNDGATE CONSULTING PVT LTD
experience0 to 4 Yrs
Salary1.0 - 4.0 LPA
location
Navi Mumbai
skills
  • inbound call handling
  • crm executive
  • client relationship executive
  • customer service executive
Job Description
Hiring Customer Relationship Manager  Location :Vashi ,Navi Mumbai Designation: - Customer Relationship Manager Role: - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off: - 5 Days working 2 days rotational off Salary :Upto 5 LPA   Job Description: - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. Understanding multiple products and processes. Influencing customers to buy or retain product or service by following a prepared script to give product reference information Role & Responsibilities: - Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency. Ability to understand and handle irate customers Smoothly operating telephone equipment, automatic dialling systems, and other telecommunications technologies and all applications. Ability to achieve stretched targets and able to manage the organization standards. Maintain Superior quality service by following organization standards Skills Require: - Graduate Mandatory Good Communication in English Age: 20-30
posted 2 months ago
experience0 to 4 Yrs
location
Pune, Maharashtra
skills
  • Productivity
  • Attendance
  • Managing calendars
  • Emails
  • Performance parameters
  • Quality Accuracy
  • Schedule Adherence
Job Description
Role Overview: You will be responsible for ensuring that the process transactions are processed according to Desktop procedures. It is essential to meet the assigned targets in alignment with SLA and Internal standards. Your role also involves maintaining the quality of transactions within the predefined parameters set by Process Excellence and adhering to established attendance schedules. Key Responsibilities: - Managing calendars and e-mails - Monitoring performance parameters including productivity, quality, and accuracy - Ensuring attendance and schedule adherence - Performing any other essential functions directed by the Supervisor Qualifications: - Experience in processing transactions as per Desktop procedures - Ability to meet targets within SLA and Internal standards - Understanding of maintaining transaction quality as per predefined parameters - Strong adherence to attendance schedules - Excellent organizational and communication skills Please note that the provided job description did not contain any additional details about the company.,
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posted 2 weeks ago
experience2 to 6 Yrs
location
Pune, Maharashtra
skills
  • Financial Statement Analysis
  • Due Diligence
  • Financial modeling
  • Teasers
  • FMs
  • Valuation analysis
  • DCF
  • Excel
  • Word
  • Analytical skills
  • Business planning
  • Communication skills
  • Investor collateral
  • Pitch decks
  • Transaction Research
  • Financial valuation benchmarks
  • Peer transactions
  • Precedent transaction multiples
  • Financial models
  • Investor Pitch decks
  • Power Point
  • Attention to detail
  • Team player
  • Fast learner
Job Description
You will be an integral part of the TMT Transactions team, based in Pune, India, working on a mix of domestic and cross-border Technology M&A and Cap Raise transactions. As a key member of the team, you will support various aspects of the deal process such as Financial Statement Analysis, Due Diligence, building Financial models, and investor collateral. **Key Responsibilities:** - Focus on execution of active deal mandates and lead preparation of transaction-related documents, financial modeling, and valuation analysis & scenarios. - Conduct Transaction Research including industry vertical analysis, market, strategic and industry peer analyses, and financial valuation benchmarks. - Develop detailed financial models to evaluate business performance under different scenarios and analyze the impacts of different capital structures. - Coordinate investor/acquirer calls, support data room set-up, term-sheet negotiations, and due diligence activities. - Manage due diligence process, liaise with third-party vendors like accounting firms/legal firms, and resolve issues/concerns. - Assist with research and analysis of sectors and transactions, present findings to management/team, and coordinate data for new trends and transaction ideas. **Qualification Required:** - 2 to 4 years relevant work experience with a big 4 or cross-border boutique Investment Bank focused on Technology, IT Services, or TMT sector deals. - Experience in sell-side Investment banking/Transaction Advisory Services/M&A transactions in the Technology sector. - Good understanding of the technology landscape and investment/exit transactions process. - Proficient in building investor collateral like pitch decks, teasers, CIMs, Financial Models, etc. - Bachelor's degree with relevant experience in the Tech industry and MBA/CFA from Top Institutions with at least 2 years relevant investment banking/M&A/Consulting experience. If you meet the above requirements and are interested in joining the TMT Transactions team in Pune, please apply with your resume and provide brief responses to the questions mentioned in the job description.,
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posted 2 months ago

Team Leader

Bank of America
experience3 to 7 Yrs
location
Maharashtra
skills
  • change management
  • communication
  • requirements analysis
  • project management
  • workflow management
  • negotiation
  • stakeholder management
  • JIRA
  • SQL
  • MS Access
  • Sharepoint
  • transaction reporting
  • prioritization
  • regulatoryglobal markets
  • Global Banking
  • Markets
  • SDLC framework
  • testing cycles
  • HPQC
  • Excel VBA
Job Description
As a member of the Global Ops Change Group at Bank of America, you will play a crucial role in delivering cutting-edge Front-to-Back process and technology solutions. You will act as a change agent, managing value-driven initiatives throughout the project life cycle. Your expertise in technology, Finance/Middle-Office Operations, and project management will be utilized to identify, assess, and resolve complex issues effectively. Your responsibilities within the NTCO Transformation and Change Management team will include: - Liaising with relevant stakeholders to analyze key Business requirements and drive the End-to-End Project plan - Defining project scope and performing change assessment - Preparing key project artefacts such as BRD, Business scenarios, Traceability matrix, and Run books - Managing risks, assumptions, issues, and dependencies that can impact the Go-live - Planning and managing end-to-end project/UAT for medium to large-sized projects - Creating UAT plan, defining test approach, coordinating environment readiness discussions, driving defect management, and UAT governance routines - Managing and executing deliverables specific to the region and Global deliverables, with reporting locally and globally - Communicating change agenda effectively and gaining stakeholder buy-in - Ensuring Global Change Standards, Enterprise Procedures are followed, and documentation meets requirements - Managing project scope, timeline, and budget - Producing meeting decks, tracking meeting minutes and actions, managing RAID logs, and following up on open issues - Running testing calls, picking up issues, and managing status reporting around defects - Producing test metrics/MI for senior management Your qualifications should include: **Education**: Post-graduate preferred **Certifications**: NA **Experience Range**: 3-5 years **Mandatory Skills**: - Strong change management or transaction reporting experience - Ability to prioritize work, meet deadlines, and work in a highly matrixed organization - Preference for candidates with experience in regulatory/global markets space - Strong verbal and written communication/presentation skills - Detail-oriented with the ability to perform detailed requirements analysis and impact assessment - Proficiency in tools and techniques for efficient requirements analysis, project/UAT status reporting, and updates - Experience in Global Banking and Markets products and processes - Familiarization with global regulatory frameworks and reporting obligations - Strong end-to-end Project/UAT management skills - Understanding of the SDLC framework and testing cycles - Ability to drive Front-to-Back Workflow and understand full product/trade life cycle in Global Markets **Desired Skills**: - Negotiation skills - Stakeholder management across regions/functions/lines of business - Hands-on experience with JIRA, HP-QC, SQL/Excel VBA, MS Access, and Sharepoint (Note: No additional company details were provided in the job description.),
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posted 2 weeks ago
experience2 to 6 Yrs
location
Pune, Maharashtra
skills
  • Data Entry
  • Scanning
  • SLA Management
  • Quality Assurance
  • Customer Satisfaction
  • Back Office Transactions
  • Account Set Up
  • New Business Processing
  • Deadline Management
Job Description
As a Data Entry Processor for the enrollment of new/existing employees for a member organization, your role involves incorporating changes related to beneficiaries, dependents, and adding new products to the policy. Your key responsibilities include: - Processing back office transactions such as setting up accounts, scanning, and handling new business - Ensuring that all transactions are processed within the SLAs outlined by the client - Following defined and documented desktop procedures for transaction processing - Meeting assigned targets in accordance with SLA and striving to exceed expectations - Maintaining transaction quality compliant with predefined parameters You are expected to work within strict deadlines, continuously aiming to meet and exceed expectations for all process metrics and customer satisfaction measures. No additional details of the company are provided in the job description.,
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posted 2 weeks ago
experience2 to 6 Yrs
location
Maharashtra
skills
  • Analytical skills
  • Regulations
  • Financial modeling
  • Quantitative background
  • Credit instruments
  • Problemsolving skills
  • Multitasking
  • Written communication skills
  • Oral communication skills
  • CFA Certification
  • CLOs
  • Rating agency criteria
  • Intexcalc
  • Intex Dealmaker
  • SP Cash Flow Evaluator
  • Moodys CDO Edge
  • Selfstarter
  • Proactive
  • Team player
  • Organizational skills
  • Forecasting financial performance
  • Capital structure opportunities
  • Research skills
  • Fundamental credit analysis
  • Investment ideas
  • Earningscompany calls
Job Description
As an Analyst in Structured Credit Trading based out of Mumbai, you will be working with trading & analyst teams globally to support traders and senior management by producing business critical MIS reports, running models & analysis, and building tools to identify trading opportunities and recommend trade ideas. Your responsibilities will include: - Supporting the US and EU CLO Primary business on the execution of CLO transactions - Working closely with the structuring and syndication functions - Bridging the front office with all product support functions - Supporting the CLO structuring team with running intex models and rating agency mode - Assisting the team with portfolio analysis and deal closing mechanics - Preparing management and client presentations Qualifications required for this role include: - A quantitative background from a top-tier school with basic knowledge of credit instruments - Strong analytical skills to create creative and complex CLO structures - Strong problem-solving skills - Willingness to work in EMEA shift - Ability to multi-task effectively - Strong written and oral communication skills Desirable skills that would be advantageous for this role: - Certifications like CFA - Experience in CLOs and knowledge of rating agency criteria and regulations - Experience in using Intexcalc, Intex Dealmaker, S&P Cash Flow Evaluator, Moodys CDO Edge - Self-starter and proactive mindset - Strong team player with excellent organizational skills In this role, you will be responsible for: - Maintaining and updating financial models and client databases - Preparing reports, presentations, and documentation to support sales and trading activities - Monitoring market data, industry news, and company news for trading decisions - Utilizing fundamental credit understanding to develop trade ideas - Performing fundamental credit analysis and developing actionable investment ideas - Participating in earnings/company calls, building financial models, and maintaining trading blotters The key expectations for Analysts in this role include: - Performing activities in a timely and high standard manner - Demonstrating in-depth technical knowledge and experience - Leading and supervising a team if applicable - Developing technical expertise and acting as an advisor - Partnering with other functions and business areas - Taking responsibility for managing risk and strengthening controls - Maintaining an understanding of own sub-function and its integration with the organization All colleagues are expected to uphold the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, and demonstrate the Barclays Mindset of Empower, Challenge, and Drive.,
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posted 2 months ago

Retail Banking Manager

Tejas Eduskills Pvt. Ltd.
experience1 to 5 Yrs
location
Pune, Maharashtra
skills
  • Retail Banking
  • Sales
  • Customer Relationship Management
  • Lead Generation
  • Account Management
  • Compliance
  • Internal Control
  • Branch Operations
  • Crossselling
  • Loan Products
  • Bank Transactions
Job Description
Role Overview: As a Bank Manager or Assistant Branch Manager with retail banking experience, your primary role will involve sales of the bank's products and services to achieve individual and branch business targets. You will be responsible for developing and nurturing relationships with existing customers to generate new business. Key Responsibilities: - Originating and acquiring new leads from existing customers and other sources to convert into business through marketing calls and customer visits. - Cross-selling third party products like insurance to existing customers. - Generating leads for Current and Savings Accounts (CASA) for new customers and increasing balance with existing customers. - Generating leads for various loan products such as housing loan, jewel loan, vehicle loan, personal loan, etc. - Ensuring timely processing of bank transactions like Account Opening, fund transfer, and cheques. - Reconciling branch accounts and resolving customer queries promptly to improve customer relationships. - Efficiently handling all branch operation tasks and monitoring advances, including recovery/legal action. - Ensuring compliance with the bank's rules, internal guidelines, systems, and procedures. - Monitoring internal control of the branch to maintain a healthy overall outlook. - Handling any assignments given by the management effectively and efficiently. - Reporting to the Branch Managers. Qualification Required: - You should be under the age of 32 years. - Minimum of 1 year experience as Assistant Manager or Officer in public sector banks or 3 years of experience as Relationship Managers or Clerk in private sector banks. Please note that this is a full-time position with benefits including health insurance and Provident Fund. The work schedule is during day shifts with a performance bonus. The work location is in person.,
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