call-transaction-jobs-in-warangal, Warangal

46 Call Transaction Jobs nearby Warangal

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posted 2 months ago
experience0 to 4 Yrs
Salary2.5 - 4.0 LPA
location
Hyderabad
skills
  • non voice process
  • international bpo
  • chat process
  • typing speed
  • international process
  • customer support
  • semi voice process
  • international voice process
Job Description
Greetings from 3GHR Services!! We are Hiring for "International Chat Process" position Role: International Chat Process(80% of Chat and 20% of Voice Process)Experience: 0- 1+ YearsSalary:-Freshers: 2.8 LPAExperienced: Up to 4.0 LPAShifts: - 5 Days a Week, Night ShiftsLocation: Uppal, Hyderabad2 Way Cab is ProvidedSkills: Typing Speed - 30WPM Excellent communications International Chat Process Experience (preferred) Roles and Responsibilities: * Interact with international customers via chat and email to provide information about products and services. * Assist with placement of orders, refunds, or exchanges. * Keep records of customer interactions and transactions, recording details of inquiries, * complaints, and comments, as well as actions taken. Process orders and billing. * Follow up to ensure that appropriate actions were taken on customers' requests. * Refer unresolved customer grievances or special requests to designated departments for further investigation. Desired Candidate Profile: Excellent written communication skills in English (grammar, tone, and clarity are essential). Strong problem-solving and analytical abilities. Good interpersonal skills with a customer-first approach. Prior experience in international voice/chat/email support will be an added advantage.
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posted 2 months ago

Hiring for International voice process in Hyderabad

Sahasya Global Solutions Private Limited
experience1 to 6 Yrs
Salary3.5 - 6 LPA
location
Hyderabad
skills
  • inbound calls
  • international bpo
  • semi voice
  • customer service
  • international call center
  • collections process
  • international voice process
  • customer support
Job Description
Job Description Urgent Hiring for International Voice process Min 1 Year of experience into international calling Qualification: 10+2/ 10+3/Graduates /PG Location: Hyderabad - Knowledge city Mode: Work From office Job Summary: The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction. Roles & responsibilities: Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers. Provide assistance with product or service inquiries and problem resolution. Maintain professionalism and empathy, ensuring a positive customer experience. Excellent communication skills are a basic requirement. The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time. An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints. Flexible to work in Night shift (US timing)   Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision Other Benefits: Medical Allowance- (5Lakhs - Yearly) Night Shift allowanceInternet Allowances Cab facility *2-way Transport Working Days *5 days working and 2 days off in a week. Meal: Free Meal during the work. ***References are highly appreciated*** For more details, Share your CV to: oohayanamala@gmail.com Contact no: 8886600740 Client industry you are hiring for: BPM / BPO  
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posted 2 days ago

Hiring for Virtual Relationship Manager

KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE LIMITED
experience2 to 7 Yrs
Salary4.0 - 9 LPA
location
Hyderabad, Thane
skills
  • cross selling
  • banking sales
  • upselling
  • banking products
  • relationship management
  • outbound calling
  • outbound sales
  • outbound process
  • banking voice process
  • virtual relationship manager
Job Description
Hiring for Virtual Relationship Manager/Wealth Manager   Need minimum 2 years of experience in banking sales. ( on paper ) Qualification - Graduation Mandatory with Degree Certificate Excellent English & Hindi communication Banking and Life Insurance background Experience is needed. Location- Thane & Hitech City (Mumbai & Hyderabad)Day rotational Shifts for Females (Day Shift) Rotational Shifts for males. (Including Night Shift) Salary - Experienced upto 10 LPA. (Decent hike on last package ) Age Limit- 32 Shifts - Rotational shift with 6 rotational week off in a Month. Roles and Responsibilities  -Responsible for depending customer relationships to increase customer relationship value - Responsible for driving quality engagements over call with customers by following industry best practices - Responsible for increasing mobile banking adoption and drive initial login on Optimus app -CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio - Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer - Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement - Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. - Ensure monthly operating plan is met to improve scorecard and decile rankings. - Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. - Ensure strict adherence to the bank policies and compliance - Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Provide best in-class customer service to all clients to become their primary banker   Interested candidates can call on 9619990998
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posted 2 weeks ago
experience2 to 6 Yrs
location
Hyderabad, All India
skills
  • Tax
  • Accounting
  • Analytical skills
  • Microsoft Word
  • Microsoft Access
  • Microsoft Excel
  • Outlook
  • Research
  • Data manipulation
  • EFiling
  • Quality check
  • MS Excel
  • MS Word
  • Problemsolving abilities
  • Attention to detail
  • Internet navigation
  • Sales tax filing
  • Return Preparation
  • Compliance preparations
  • Quality control methods
  • Error tracking
  • Adobe application
Job Description
As a Tax Associate at Ryan, you will be part of a company that offers a Global Award-Winning Culture, a Flexible Work Environment, Generous Paid Time Off, World-Class Benefits and Compensation, Rapid Growth Opportunities, Company Sponsored Two-Way Transportation, and Exponential Career Growth. Your role will involve the following key responsibilities: - Create a positive team experience by proactively handling tasks. - Provide process-related guidance and instructions to junior staff and new hires. - Identify and address training needs for smooth knowledge transfer. - Work on return preparation and assist preparers during compliance, ensuring timely delivery and quality standards. - Process and review online filings of tax returns and Electronic Data Interchange and Electronic Funds Transfers (EDI / EFT's) from India. - Track errors accurately while reviewing return preparations and filing. - Drive internal and external debrief calls, coordinate with Tax Specialists, and provide data for dashboards. - Assist Tax Associates with logging notices and voicemails appropriately. - Ensure tasks are delivered within the Turn Around Time while meeting expected quality standards. - Perform quality/self-review before processing to the next level of review. - Prepare medium to complex sales and use tax returns using compliance software. - Assist in data manipulation, e-Filing, and compliance preparations. - Reconcile sales tax returns to source data files. - Maintain a professional and positive attitude, motivating associates and fostering a positive work environment. To qualify for this role, you should have: - A Masters or bachelor's degree in Finance/Accounting/Business. - 2-4 years of experience in US Taxation. - Computer literacy with working knowledge of Microsoft Office. - Good communication and excellent writing skills. - Intermediate to advanced skills in manipulating data using Microsoft Excel and PDF applications. - Troubleshooting and issue resolution skills related to compliance, e-Filing, and data issues. - The ability to take on additional responsibilities and perform assigned duties. The current work hours are 7.00 AM to 4.00 PM, IST or 2.00 PM to 11.00 PM, IST, with a shift change anticipated based on US work hours/time zone and business needs. Some overtime may be required during compliance filing. The position involves regular interaction with employees in India and the US via email and telephone. Ryan is an Equal Opportunity Employer, providing equal opportunities to individuals with disabilities and veterans. As a Tax Associate at Ryan, you will be part of a company that offers a Global Award-Winning Culture, a Flexible Work Environment, Generous Paid Time Off, World-Class Benefits and Compensation, Rapid Growth Opportunities, Company Sponsored Two-Way Transportation, and Exponential Career Growth. Your role will involve the following key responsibilities: - Create a positive team experience by proactively handling tasks. - Provide process-related guidance and instructions to junior staff and new hires. - Identify and address training needs for smooth knowledge transfer. - Work on return preparation and assist preparers during compliance, ensuring timely delivery and quality standards. - Process and review online filings of tax returns and Electronic Data Interchange and Electronic Funds Transfers (EDI / EFT's) from India. - Track errors accurately while reviewing return preparations and filing. - Drive internal and external debrief calls, coordinate with Tax Specialists, and provide data for dashboards. - Assist Tax Associates with logging notices and voicemails appropriately. - Ensure tasks are delivered within the Turn Around Time while meeting expected quality standards. - Perform quality/self-review before processing to the next level of review. - Prepare medium to complex sales and use tax returns using compliance software. - Assist in data manipulation, e-Filing, and compliance preparations. - Reconcile sales tax returns to source data files. - Maintain a professional and positive attitude, motivating associates and fostering a positive work environment. To qualify for this role, you should have: - A Masters or bachelor's degree in Finance/Accounting/Business. - 2-4 years of experience in US Taxation. - Computer literacy with working knowledge of Microsoft Office. - Good communication and excellent writing skills. - Intermediate to advanced skills in manipulating data using Microsoft Excel and PDF applications. - Troubleshooting and issue resolution skills related to compliance, e-Filing, and data issues. - The ability to take on additional responsibilities and perform assigned duties. The current work hours are 7.00 AM to 4.00 PM, IST or 2.00 PM to 11.00 PM, IST, with a shift change anticipated based on US work hours/time zone and business needs. Some overtime may be required during compliance filing. The position involves regular interaction with employees in India and the US via
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posted 2 months ago

Google Big Query

Wipro Limited
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Google BigQuery
Job Description
Role Overview: The purpose of your role as a Google Big Query specialist is to support process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists. Key Responsibilities: - Oversee and support the process by reviewing daily transactions on performance parameters - Review performance dashboard and the scores for the team - Support the team in improving performance parameters by providing technical support and process guidance - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions - Ensure standard processes and procedures are followed to resolve all client queries - Resolve client queries as per the SLAs defined in the contract - Develop an understanding of the process/product for the team members to facilitate better client interaction and troubleshooting - Document and analyze call logs to spot most occurring trends to prevent future problems - Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution - Ensure all product information and disclosures are given to clients before and after the call/email requests - Avoid legal challenges by monitoring compliance with service agreements - Handle technical escalations through effective diagnosis and troubleshooting of client queries - Manage and resolve technical roadblocks/escalations as per SLA and quality requirements - If unable to resolve the issues, timely escalate the issues to TA & SES - Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business - Organize ideas and effectively communicate oral messages appropriate to listeners and situations - Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs - Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client - Mentor and guide Production Specialists on improving technical knowledge - Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist - Develop and conduct trainings (Triages) within products for production specialist as per target - Inform the client about the triages being conducted - Undertake product trainings to stay current with product features, changes, and updates - Enroll in product-specific and any other trainings per client requirements/recommendations - Identify and document most common problems and recommend appropriate resolutions to the team - Update job knowledge by participating in self-learning opportunities and maintaining personal networks Qualification Required: - Mandatory Skills: Google BigQuery - Experience: 5-8 Years Note: No additional details of the company were provided in the job description.,
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posted 2 months ago
experience3 to 7 Yrs
location
Hyderabad, Telangana
skills
  • Technical Support
  • Client Issue Resolution
  • Customer Service
  • Troubleshooting
  • Product Support
  • Documentation
  • Call Logging
  • Problem Resolution
  • Training
  • Communication Skills
  • Knowledge Base Management
Job Description
Role Overview: As a Technical Support Specialist at this company, your role revolves around providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your responsibilities include managing transactions, fielding help requests from clients, documenting end user identification information, updating availability, recording queries and resolutions, following standard processes, accessing internal knowledge bases, learning product details, analyzing call logs, maintaining self-help documents, escalating serious client issues, ensuring product information disclosure, delivering excellent customer service, providing product support, troubleshooting client queries, maintaining customer query logs, processing incoming calls and emails, offering alternative solutions, organizing ideas, communicating effectively, following up with customers, and building capability for operational excellence and superior customer service levels. Key Responsibilities: - Support process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update own availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions - Follow standard processes and procedures to resolve all client queries - Resolve client queries as per the SLAs defined in the contract - Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients - Identify and learn appropriate product details to facilitate better client interaction and troubleshooting - Document and analyze call logs to spot most occurring trends to prevent future problems - Maintain and update self-help documents for customers to speed up resolution time - Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution - Ensure all product information and disclosures are given to clients before and after the call/email requests - Avoid legal challenges by complying with service agreements - Deliver excellent customer service through effective diagnosis and troubleshooting of client queries - Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions - Assist clients with navigating around product menus and facilitate better understanding of product features - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Maintain logs and records of all customer queries as per the standard procedures and guidelines - Accurately process and record all incoming call and email using the designated tracking software - Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business - Organize ideas and effectively communicate oral messages appropriate to listeners and situations - Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs - Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client - Undertake product trainings to stay current with product features, changes, and updates - Enroll in product-specific and any other trainings per client requirements/recommendations - Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client - Update job knowledge by participating in self-learning opportunities and maintaining personal networks Qualifications Required: - Experience: 3-5 Years Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,
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posted 1 month ago

Middleware Admin

Wipro Limited
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Weblogic App Server
Job Description
Role Overview: As a Production Specialist at Wipro Limited, your role is crucial in supporting process delivery by ensuring the daily performance of the team, resolving technical escalations, and developing technical capabilities within the team. Key Responsibilities: - Oversee and support the process by reviewing daily transactions based on performance parameters. - Review team performance dashboard and scores, providing support in improving performance parameters. - Record, track, and document all queries received, along with problem-solving steps and resolutions. - Ensure compliance with standard processes and procedures to resolve all client queries within defined SLAs. - Develop an understanding of processes/products for team members to enhance client interaction and troubleshooting. - Document and analyze call logs to identify recurring trends and prevent future issues. - Handle technical escalations effectively through diagnosis and troubleshooting. - Manage and resolve technical roadblocks/escalations as per SLAs and quality requirements. - Escalate unresolved issues to the appropriate channels timely. - Provide product support and resolution to clients while offering alternative solutions to retain customers. - Mentor and guide Production Specialists to improve technical knowledge and maintain superior customer service levels. - Conduct trainings (Triages) within products for Production Specialists and stay updated with product features through continuous learning opportunities. Qualification Required: - Mandatory Skill: Weblogic App Server - Experience: 5-8 years Additional Details: Wipro Limited is a leading technology services and consulting company dedicated to building innovative solutions for clients" complex digital transformation needs. With a global presence and a focus on empowering employees to reinvent themselves, Wipro offers a dynamic work environment that encourages continuous evolution and growth. Join Wipro to be a part of a purpose-driven business that values reinvention and personal development. Applications from individuals with disabilities are encouraged and welcomed. For more information, visit www.wipro.com.,
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posted 2 months ago

Quality Analyst

Wipro Limited
experience3 to 7 Yrs
location
Hyderabad, Telangana
skills
  • Geographic Information System MapsRSAT
Job Description
Role Overview: As a Technical Support Specialist at Wipro Limited, your role involves providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. You will be responsible for supporting the process by managing transactions as per required quality standards. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner will be part of your daily tasks. Additionally, you will be documenting all pertinent end-user identification information, updating availability in the RAVE system, recording, tracking, and documenting all queries received. Following standard processes and procedures to resolve client queries, accessing and maintaining internal knowledge bases, and identifying and learning appropriate product details to facilitate better client interaction and troubleshooting are essential responsibilities. Providing excellent customer service through effective diagnosis and troubleshooting of client queries, delivering product support and resolution, maintaining logs and records of all customer queries, and offering alternative solutions to clients for retaining customers and clients" business are also part of your role. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end-user identification information - Update availability in the RAVE system - Record, track, and document all queries received - Follow standard processes and procedures to resolve all client queries - Resolve client queries as per the SLAs defined in the contract - Access and maintain internal knowledge bases and resources - Identify and learn appropriate product details - Document and analyze call logs - Maintain and update self-help documents for customers - Identify red flags and escalate serious client issues - Ensure all product information and disclosures are given to clients - Deliver excellent customer service through effective diagnosis and troubleshooting - Provide product support and resolution to clients - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Maintain logs and records of all customer queries - Accurately process and record all incoming calls and emails - Offer alternative solutions to clients where appropriate - Organize ideas and effectively communicate oral messages - Follow up and make scheduled callbacks to customers Qualifications Required: - Mandatory Skills: Geographic Information System (Maps)-RSAT - Experience: 3-5 years,
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posted 2 weeks ago
experience2 to 6 Yrs
location
Hyderabad, Telangana
skills
  • Administrative Support
  • Process Improvement
  • Policy Implementation
  • Insurance Processing
  • Problem Solving
  • Project Management
  • Client Applications
  • Task Organization
Job Description
In this role, you will be responsible for providing the highest level of support on programs, projects, reporting, filing for the BPO organization (both electronic and hard copy formats). You will handle confidential materials and resolve issues by utilizing your previous experiences in a similar role. As a subject matter expert in a specific area of administrative support, you will assist in reviewing, updating, and implementing process and policy improvements. Your main responsibility will be to read and comprehend the process documents provided by the customer. Key Responsibilities: - Analyze the insurance requests received from the customer and process them according to the standard operating procedures. - Familiarize yourself with and navigate multiple client applications to capture the necessary information required for processing customer requests. - Ensure the accurate and timely completion of transactions to meet or exceed client service level agreements (SLAs). - Organize and prioritize tasks according to assigned priorities. - Handle problems that mostly require standard solutions. - Manage small projects under the supervision of your manager. Qualifications Required: - Previous experience in providing administrative support in a similar role. - Strong attention to detail and ability to handle confidential materials. - Excellent organizational and time management skills. - Ability to work independently and prioritize tasks effectively. - Familiarity with navigating multiple client applications. - Good written and verbal communication skills. Please note that the job description does not include any additional details about the company.,
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posted 1 week ago
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Financial Analysis
  • Oracle
  • Cognos TM1
  • Microsoft Excel
  • PowerPoint
  • Bloomberg
  • Tableau
  • Power BI
  • Treasury Function
Job Description
Qualcomm India Private Limited is seeking a qualified individual to join the Global Business and Finance Support (GBFS) team as a Treasury Analyst. In this role, you will have the opportunity to support the Global Treasury and Qualcomm Ventures teams in various areas such as capital markets, investment portfolio analysis, and venture support. You will be expected to work in a fast-paced environment, collaborate with different finance teams, and possess strong analytical and communication skills. **Responsibilities:** - Partner with other finance groups/BUs to analyze and report short-term and long-term cash forecasts for investment and capital structure strategy. - Provide financial forecasts to the Global Treasury/Ventures teams. - Support capital markets ad-hoc analysis and transactions including capital structure analysis, share repurchases, and bank group support. - Assist in the Ventures process by funding new investments and tracking financial health for existing investments. - Collaborate with HQ and global regional teams through regular interactions, reviews, transition calls, and process documentation. **Qualifications:** - Masters in finance from a reputed B-school MBA or Qualified CA. - 5 to 8 years of experience in Treasury function or Financial Analysis. - Proficiency in Oracle, Cognos TM1 or similar finance system tools is preferred. - Advanced Microsoft Excel and PowerPoint skills are required. - Experience utilizing Bloomberg is a plus, along with a strong interest in financial markets. - Excellent communication, interpersonal, and presentation skills. - Detail-oriented with the ability to work in a high-pressure environment. - Strong analytical thinking and problem-solving skills. - Willingness to learn and upskill with tools such as Tableau, Power BI, etc. - Flexibility for evening calls for reviews and transition calls with global teams. Qualcomm is an equal opportunity employer that is committed to providing accessibility to individuals with disabilities during the application/hiring process. If you require accommodations, please reach out to disability-accommodations@qualcomm.com.,
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posted 2 months ago

Talend DI Lead

Wipro Limited
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Talend DI
Job Description
You will play a key role in supporting process delivery by overseeing the daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the team. Your main responsibilities will include reviewing daily transactions, supporting the team in improving performance parameters, recording and tracking all queries received, and ensuring standard processes are followed to resolve client queries as per the defined SLAs. - Oversee and support process by reviewing daily transactions on performance parameters - Review performance dashboard and scores for the team - Support the team in improving performance parameters by providing technical support and process guidance - Record, track, and document all queries received, steps taken for problem-solving, and resolutions - Ensure standard processes and procedures are followed to resolve client queries - Resolve client queries as per the SLAs defined in the contract - Develop understanding of process/product for team members to facilitate better client interaction and troubleshooting - Document and analyze call logs to identify trends and prevent future problems - Escalate serious client issues to Team leader in cases of untimely resolution - Provide product support and resolution to clients by guiding users through solutions - Offer alternative solutions to retain customers and clients business - Mentor and guide Production Specialists on improving technical knowledge - Conduct trainings within products for production specialist as per target - Stay current with product features, changes, and updates through product trainings - Participate in self-learning opportunities to update job knowledge Mandatory Skills: Talend DI Experience: 5-8 Years Wipro Limited is a leading technology services and consulting company focused on building innovative solutions for clients" digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro aims to empower individuals to design their own reinvention and realize their ambitions in a constantly evolving world. Applications from people with disabilities are explicitly welcome.,
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posted 3 weeks ago
experience2 to 7 Yrs
location
Hyderabad, Telangana
skills
  • Finance
  • Accounting
  • Treasury
  • Financial Forecasting
  • Capital Markets
  • FX
  • Bank Management
  • Oracle
  • Cognos TM1
  • Microsoft Excel
  • PowerPoint
  • Bloomberg
  • Tableau
  • Power BI
  • Investment Portfolio Analysis
  • Cash Forecast
  • Venture Support
Job Description
Role Overview: You have an exciting opportunity to join Qualcomm's Treasury team at Qualcomm India Private Limited. Your role will involve supporting the Global Treasury and Qualcomm Ventures teams in various areas such as capital markets, investment portfolio analysis, and new/existing QC Venture support. You will be expected to work in a fast-paced environment, collaborate with different finance teams, and demonstrate strong analytical and communication skills. Key Responsibilities: - Partner with other finance groups/BUs to analyze and report short-term and long-term cash forecasts, supporting investment and capital structure strategy. - Provide financial forecasts and support to the Global Treasury/Ventures teams. - Assist in capital markets ad-hoc analysis and transactions, including capital structure analysis, share repurchases, and bank group support. - Support the company's Ventures process, including funding for new investments and tracking financial health for existing investments. - Collaborate closely with HQ and global regional teams, participating in reviews, transition calls, and process documentation for all activities. Qualifications Required: - Masters in finance from a reputed B-school MBA or Qualified CA. - Minimum of 7 years of experience in Treasury function or Financial Analysis. - Proficiency in Oracle, Cognos TM1, or similar finance system tools preferred. - Advanced skills in Microsoft Excel and PowerPoint. - Experience with Bloomberg is a plus, with a strong interest in financial markets. - Organizational and multitasking skills. - Excellent communication, interpersonal, and presentation skills. - Detail-oriented with the ability to work in a high-pressure environment. - Ability to present financial information to a non-financial audience. - Strong analytical thinking and problem-solving skills, with the ability to review processes and support the team. - Positive attitude and willingness to learn and upskill with tools like Tableau, Power BI, etc. - Flexibility for evening calls for reviews and transition calls with global teams on a regular basis. Qualcomm is an equal opportunity employer and is committed to providing accessible processes for individuals with disabilities. If you require accommodations during the application/hiring process, you can contact disability-accommodations@qualcomm.com or Qualcomm's toll-free number. Please note that Qualcomm expects its employees to adhere to all applicable policies and procedures, including security and confidentiality requirements. Please note that this email address is specifically for providing reasonable accommodations for individuals with disabilities, and requests for updates on applications or resume inquiries will not be answered.,
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posted 1 week ago
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Treasury
  • Financial Analysis
  • Capital Markets
  • Financial Forecasting
  • Financial Markets
  • Oracle
  • Cognos TM1
  • Microsoft Excel
  • PowerPoint
  • Bloomberg
  • Tableau
  • Power BI
  • Forecasting Reporting
  • Investment Portfolio Analysis
Job Description
As a Treasury Analyst at Qualcomm India Private Limited, you will have the opportunity to support the Global Treasury and Qualcomm Ventures teams in various areas, including capital markets, investment portfolio analysis, and venture support. Your role will involve partnering with other finance groups to analyze and report short-term and long-term cash forecasts, supporting capital markets transactions, and collaborating with HQ and global region teams. To be successful in this role, you must have a Master's in finance from a reputed B-school MBA or be a Qualified CA with 5 to 8 years of experience in Treasury function or Financial Analysis. **Key Responsibilities:** - Partner with finance groups/BUs to analyze and report cash forecasts for investment and capital structure strategy - Support capital markets ad-hoc analysis and transactions including capital structure analysis and share repurchases - Assist in Qualcomm's Ventures process by funding new investments and tracking financial health of existing investments - Collaborate with HQ and global region teams for reviews, transition calls, and process documentation **Qualifications Required:** - Master's in finance from a reputed B-school MBA or Qualified CA - 5 to 8 years of experience in Treasury function or Financial Analysis - Proficiency in Oracle, Cognos TM1 or similar finance system tools - Advanced Microsoft Excel and PowerPoint skills - Strong interest in financial markets and experience utilizing Bloomberg - Excellent communication, interpersonal, and presentation skills - Detail-oriented with strong analytical thinking and problem-solving skills - Ability to present financial information to a non-financial audience - Strong organizational and multitasking skills - Positive attitude and willingness to learn and upskill with tools like Tableau, Power BI - Flexible for evening calls with global teams Join Qualcomm as a Treasury Analyst and be part of a dynamic team where you can contribute your expertise in finance and analysis to support the company's Treasury and Ventures operations effectively.,
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posted 6 days ago
experience0 to 4 Yrs
location
Hyderabad, Telangana
skills
  • Fund Accounting
  • NAV calculation
  • Collateral management
  • Securities lending
  • Trade processing
  • Asset servicing
  • Trade support
  • Investor allocations
  • Processing investor capital transactions
  • Managing investor commitments
  • Allocating PL
  • Reconciling NAV components
  • Treasury Analyst
  • Margin calls
  • Treasury reference data management
  • Marginrelated movements
  • Collateral interest reconciliation
  • Middle Office professional
  • Corporate action management
  • Manual trade booking
  • Reference data maintenance
  • Exception resolution
Job Description
As a Fund Accountant, your role will involve performing various fund accounting tasks such as NAV calculation, fund and investor allocations, processing investor capital transactions, tracking investor commitments, allocating P&L at an investor account level, and reconciling investor-level NAV components with the fund administrator. Key Responsibilities: - Perform NAV calculation - Allocate funds and investors - Process investor capital transactions - Track and manage investor commitments - Allocate P&L across fund structures at an investor account level - Reconcile investor-level NAV components with the fund administrator As a Treasury Analyst, you will be responsible for managing collateral, handling margin calls, resolving disputes, and overseeing treasury reference data management. Additionally, you will manage margin-related movements, securities lending, and collateral interest reconciliation. Key Responsibilities: - Manage collateral - Handle margin calls - Resolve disputes - Oversee treasury reference data management - Manage margin-related movements - Reconcile collateral interest As a Middle Office professional, your role will involve supporting trade processing, asset servicing, and corporate action management across various asset classes. You should have a strong understanding of trade support, manual trade booking, reference data maintenance, and exception resolution. Key Responsibilities: - Support trade processing - Assist in asset servicing - Manage corporate action management - Understand trade support - Perform manual trade booking - Maintain reference data - Resolve exceptions Qualifications Required: - PG: MBA/PGDM in Finance, Operations - Flexibility to work in EMEA shift - Good knowledge in Capital Market If you are interested in the above roles, you are invited to walk-in for an interview with your updated CV at: Lemon Tree Hotel, Gachibowli, Hyderabad Survey No 115/1, Financial District, Nanakramguda, Gachibowli, Serilingampalle (M), Hyderabad, Telangana 500032 Date: 29th November Time: 9.00 AM - 12.00 PM Contact HR - Arun Kumar Uddi & Abhishek Futane,
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posted 2 weeks ago
experience2 to 6 Yrs
location
Hyderabad, Telangana
skills
  • Oracle
  • English language skills
  • French language skills
  • BPO Experience
  • Procurement Operations exposure
  • Basic Orientation in S2P operations
  • Typing MS Office Keyboarding skills
  • Experience of working on SAP
  • ARIBA
  • COUPA
  • Neutral Voice
  • Accent
  • call management
  • Procurement domain Knowledge
  • Industry Skills
Job Description
As a Junior Buyer with French at Wipro Technologies, you will be part of a new team and project. Your primary responsibility will be to build and co-manage a strong relationship with the client organization within the energy and utility client industry. Here is what you will be expected to do: - Ensure on-time processing of Sourcing & Procurement transactions, including RFX/Contracts, Requisition validation, PO creation, PO Amendments & PO expedites. - Understand and respond to end-user queries related to procurement operations. - Manage exceptional transactions effectively. - Assist in generating savings for the organization. - Perform non-voice daily tasks 30% of the time and voice tasks 70% of the time. Qualifications Required: - Good English and French language skills, both written and conversational. - Minimum of 2 years of BPO Experience. - Exposure to Procurement Operations would be beneficial. - High School Graduate/University Graduate in any discipline. - Basic orientation in S2P operations, PR/PO processes. - Proficiency in Typing/MS Office/Key-boarding skills. - Experience working with SAP, Oracle, ARIBA, or COUPA. Nice to have & Trainable Skills: - Exposure to procurement operations. - Neutral Voice, Accent, and call management. - Procurement domain Knowledge and Industry Skills. At Wipro Technologies, you will enjoy working for a Top Employer in 2024. In addition to a competitive salary, the company offers a range of attractive social benefits, including a Private Pension Plan, Medical insurance, Life insurance, Christmas bonus, Childbirth allowance, and more. You will have the opportunity for personal and professional development through various training programs and extracurricular activities. The company also values sustainability and corporate social responsibility, providing a platform for you to actively participate in such initiatives. Join Wipro Technologies to reinvent your world and be part of a business that empowers you to design your own reinvention. Applications from people with disabilities are explicitly welcome.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Financial Analysis
  • Capital Markets
  • Financial Forecasting
  • Financial Modeling
  • Oracle
  • Cognos TM1
  • Microsoft Excel
  • PowerPoint
  • Bloomberg
  • Tableau
  • Power BI
  • Treasury Function
  • Forecasting Reporting
  • Investment Portfolio Analysis
Job Description
As a member of Qualcomm India Private Limited's Finance & Accounting Group within the Global Accounting Ops Center, you will have the opportunity to join the exciting Treasury team. This position involves supporting the Global Treasury and Qualcomm Ventures teams in various areas such as capital markets, investment portfolio analysis, and new and existing QC Venture support. You will be expected to work in a fast-paced environment, collaborate with different finance teams, and effectively communicate with diverse stakeholders. Your role will require strong analytical skills, the ability to see projects through completion, and a proactive approach to problem-solving. **Key Responsibilities:** - **Forecasting & Reporting:** - Partner with other finance groups/BUs to analyze and report short-term and long-term cash forecasts for investment and capital structure strategy. - Provide financial forecasts and support to the Global Treasury/Ventures teams. - **Transactional Work:** - Assist in various capital markets ad-hoc analysis and transactions including capital structure analysis, share repurchases, and bank group support. - Support the company's Ventures process by facilitating funding for new investments and monitoring the financial health of existing investments. - **Collaboration:** - Work closely with HQ and global region teams, participate in reviews, drive transition calls, and document processes for all activities. **Qualifications Required:** - Master's in finance from a reputed B-school MBA or Qualified CA. - 5 to 8 years of experience in Treasury function or Financial Analysis. - Proficiency in Oracle, Cognos TM1, or similar finance system tools preferred. - Advanced Microsoft Excel and PowerPoint skills are required. - Experience utilizing Bloomberg is a plus. - Strong interest in financial markets. - Excellent communication, interpersonal, and presentation skills. - Detail-oriented with the ability to perform well in a high-pressure environment. - Strong analytical thinking and problem-solving skills. - Willingness to learn and upskill with tools like Tableau, Power BI, etc. - Flexibility for evening calls with global teams. In addition to the above, if you are an individual with a disability requiring accommodations during the application/hiring process, Qualcomm is committed to providing accessible support. You may contact disability-accommodations@qualcomm.com for assistance. Qualcomm also expects its employees to adhere to all applicable policies and procedures, including those related to the protection of confidential information. Please note that Qualcomm does not accept unsolicited resumes or applications from agencies. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes on behalf of individuals. If you have any inquiries about this role, kindly reach out to Qualcomm Careers directly.,
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posted 2 weeks ago

Business Sys. Analysis Analyst

NTT DATA North America
experience2 to 6 Yrs
location
Hyderabad, Telangana
skills
  • Administrative Support
  • Process Improvement
  • Policy Implementation
  • Insurance Processing
  • Problem Solving
  • Project Management
  • Client Applications
  • Task Organization
Job Description
In this role, you will be responsible for providing the highest level of support on programs, projects, reporting, filing for the BPO organization (both electronic and hard copy), handling confidential materials, and resolving issues based on your experiences in this role. Key Responsibilities: - Act as a subject matter expert in a specific area of administrative support. - Assist in reviewing, updating, and implementing process and policy improvements. - Read and comprehend the process documents provided by the customer. - Analyze insurance requests received from customers and process them following standard operating procedures. - Familiarize yourself with and navigate multiple client applications to gather the necessary information for processing customer requests. - Ensure accurate and timely completion of transactions to meet or exceed client service level agreements (SLAs). - Organize and complete tasks based on assigned priorities. - Handle problems that mostly require standard solutions. - Manage small projects under the supervision of your manager. Qualifications Required: - Previous experience in administrative support or related field. - Strong attention to detail and ability to follow processes accurately. - Proficiency in navigating multiple software applications. - Excellent organizational and time management skills. Please note that the above description is focused on your responsibilities, key tasks, and qualifications required for the position.,
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posted 2 months ago
experience2 to 7 Yrs
Salary3.5 - 6 LPA
location
Hyderabad, Bangalore+2

Bangalore, Chennai, Mumbai City

skills
  • telesales
  • voice process
  • email marketing
  • telecalling
  • communication skills
Job Description
Voice process Job Description Job Title: Customer Service Executive (Voice Process)Department: Customer Service/SupportWork Mode: On-site (Typically)Type: Full-Time Job Summary: A Customer Service Executive in a Voice Process is the primary voice of the company to its customers. This role is responsible for handling inbound and outbound calls to resolve customer queries, provide information, and ensure a positive customer experience. The ideal candidate must have excellent verbal communication skills and the ability to handle customer emotions effectively. Key Responsibilities: Handle inbound and outbound customer calls in a professional and timely manner. Resolve customer queries related to billing, product information, service issues, and account management. Listen attentively to customer needs and provide accurate and relevant solutions. Follow communication scripts and guidelines while personalizing the interaction. Document all call information and customer interactions according to standard operating procedures (SOP). Identify and escalate complex issues to the relevant department or senior team member. Meet or exceed key performance indicators (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT) scores. Upsell or cross-sell products/services where appropriate. Required Skills & Qualifications: Excellent verbal communication skills in English, Hindi and [Regional Language]. Pleasant and clear voice with a neutral accent. Active listening and problem-solving abilities. Basic computer navigation skills and proficiency with MS Office. Ability to handle stressful situations and irate customers with empathy and patience. Graduation from a recognized university is typically required. Willingness to work in rotational shifts, including night shifts and weekends. Tools & Software Used: CRM Software (e.g., Salesforce, Zendesk) Auto-Dialer/Predictive Dialer Systems Call Recording and Monitoring Systems Internal Knowledge Base and Ticketing Systems Non-Voice Process Job Description Job Title: Customer Support Executive (Non-Voice Process)Department: Customer Service/SupportWork Mode: On-site or Hybrid (Often)Type: Full-Time Job Summary: A Customer Support Executive in a Non-Voice Process provides customer service and support primarily through digital channels. This role focuses on written communication to resolve customer issues, process requests, and manage transactions efficiently. The ideal candidate must have strong written communication skills and attention to detail. Key Responsibilities: Handle customer queries and issues through email, live chat, and social media. Process customer requests such as order placements, cancellations, returns, and account updates. Respond to customer tickets in a timely manner as per defined SLAs (Service Level Agreements). Maintain accurate records of all interactions and transactions in the system. Identify recurring issues and report them to the team lead for process improvement. Verify and process data as per client requirements (in data-intensive roles). Follow up with customers to ensure their issues have been resolved satisfactorily. Adhere to quality standards and metrics like Email Response Time, Ticket Resolution Time, and Accuracy. Required Skills & Qualifications: Excellent written communication skills in English (grammar, spelling, and tone). Fast and accurate typing speed (e.g., 35-40 WPM). Strong reading comprehension and attention to detail. Ability to work independently with minimal supervision. Basic to intermediate knowledge of MS Office, especially Excel and Word. Graduation from a recognized university. Ability to work in a fixed-shift pattern (shifts are usually more stable than in voice processes). Tools & Software Used: Ticketing Systems (e.g., Freshdesk, Jira Service Management) Live Chat Software (e.g., LiveChat, Intercom) Email Management Platforms Internal Database and Process Management Tools
posted 2 months ago
experience1 to 5 Yrs
location
Hyderabad, Telangana
skills
  • Sales
  • Telecalling
  • Lead Generation
  • Business Development
  • Market Research
  • Reporting
  • Communication Skills
  • Interpersonal Skills
  • MS Excel
  • CRM Tools
Job Description
As a Senior Associate in the Investment Sales team at Cushman & Wakefield in Hyderabad, you will be responsible for supporting the team with prospecting and lead generation activities. This is a fast-paced and target-driven role where you will play a critical part in building the investor funnel, ensuring daily outreach, and creating actionable leads for the team. **Role Overview:** - **Investor Database Development:** Build, update, and manage a comprehensive database of investors, developers, and family offices. - **Outbound Prospecting:** Make outbound calls daily to potential investors and track interactions in CRM/Excel. - **Lead Generation:** Identify qualified prospects and create new investment leads on an everyday basis. - **Meeting Coordination:** Schedule investor meetings for senior team members and ensure proper follow-ups. - **Market Research:** Track active mandates, recent transactions, and investment appetite of target clients. - **Reporting:** Track active mandates, recent transactions, and investment appetite of target clients. **Key Responsibilities:** - Bachelor's degree minimum. Master's degree preferred (Business, Commerce, Real Estate, or related field). - 1-2 years of minimum experience in sales, tele-calling, lead generation, or business development (Real Estate/Finance preferred but not mandatory). - Strong communication and interpersonal skills (English + Telugu/Hindi preferred). - Comfortable with outbound calling, handling objections, and building client relationships. - Proficiency in MS Excel and CRM tools. - Highly self-driven, target-oriented, and able to thrive in a fast-paced environment. As part of Cushman & Wakefield, you will benefit from being part of a global company that is transforming the real estate services industry. The company is committed to career development, diversity, and inclusion. You will work in an inclusive, rewarding environment that provides work-life balance and career progression opportunities. The company fosters continuous learning and development, offering a comprehensive employee benefits program. At Cushman & Wakefield, the focus is on technology and autonomy to help employees achieve their career ambitions while promoting a culture of promoting from within and leveraging global opportunities to retain top talent. Join Cushman & Wakefield and be part of a vision where people simply belong.,
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posted 2 months ago
experience2 to 6 Yrs
location
Hyderabad, Telangana
skills
  • SAP Security
  • Authorization
  • FIORI
  • SuccessFactors
  • Troubleshooting
  • Communication
  • SCRUM
  • Agile
  • English
  • German
  • S4HANA
  • SAP C4 FSM
  • Problemsolving
Job Description
As a First-level SAP Security/Authorization support consultant, your role will involve handling incoming support requests through phone calls, emails, or ticketing systems. You will determine the nature and priority of the issues and resolve/route them for ticket resolution. Key Responsibilities: - Provide 1st level support via telephone and ticket. - Act as the primary contact for SAP authorization-related queries and access issues from end users. - Receive, verify, and process user access request tickets according to company policies and compliance requirements. - Perform basic troubleshooting for user access issues such as missing roles and incorrect authorizations. - Assist with password resets, user lock/unlock issues, and user ID management within SAP systems. - Utilize transaction codes (e.g., SU53, ST01) for preliminary analysis of access problems. - Communicate clearly with users to collect required information and offer timely updates. - Escalate complex or unresolved authorization issues to second-level support or the SAP security team. - Maintain updated records of access requests, issue resolutions, and FAQs to support knowledge base development. - Assist in ensuring compliance with internal controls and audit requirements by following authorization procedures. Qualifications Required: Technical Attributes: - Engineering Bachelors degree in computer science, Information Technology, or a related field. - 02 years of experience in SAP. - Good knowledge of SAP security/Authorizations within S4/HANA, FIORI, SAP C4 & FSM, SuccessFactors. - Enjoyment of customer-and-service-oriented work. - Good communication and problem-solving skills. - Ability to work in teams. Professional Attributes: - Excellent communication skills in English, both written and verbal. Exposure to German language/culture is a plus. - Experience in working with global stakeholders and ability to work with intercultural teams. - Extensive experience collaborating in SCRUM-based Agile teams. - Flexibility to work according to German time zones. - Available for short-term international travel for meetings, training, and project activities. Additional Company Details: - Fresh GCC. Clear mission. Clean slate. - Competitive salary and benefits. - Career growth opportunities. - Supportive, inclusive & flexible work environment with a people-first approach. - Health Benefits. - Hybrid work policy. - iPhone/iPad for Employees possible. - Coaching.,
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