22 Call Processing Jobs in Coimbatore

HDFC Sales HDFC Vacancy - Coimbatore Coordinator Edu: Degree mustFresher or experienced with good MS office knowledge can apply Only Females Job role:Only checking insurance & homeloan documentsNo sales or target Direct HDFC payroll employee Call 6304018643 for more details

As a Business Support Senior Associate at NTT DATA, you will play a crucial role in providing exceptional customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email. Your responsibilities will include: - Providing front-line Customer service by addressing queries, concerns, and service issues promptly and professionally. - Ensuring customer satisfaction and striving to meet service standards consistently. - Processing and logging incoming chats/emails into the CRM system efficiently. - Identifying customer needs and forwarding/escalating inquiries to relevant individuals and departments as necessary. - Communicating effectively with both internal and external customers to resolve questions and issues in a timely manner. - Developing and maintaining a solid working knowledge of the insurance industry, products, services, and team processes. - Collaborating with management or team members proactively to address service issues and concerns. - Analysing and clearing inquiries of the Team, reaching out to stakeholders for further inquiry resolution. - Coordinating training and mentoring activities for new team members. - Maintaining confidentiality of information and performing other duties as required. Required qualifications for this role are: - A minimum of 3-5 years of experience in Voice/Chat support with regularly scheduled shifts. - Excellent verbal and written communication skills. - Proficient in using Windows PC applications, keyboard, navigating screens, and learning new software tools. - Attention to detail, accuracy, and accountability for work product. - Effective communication skills in a professional/office setting. - Typing speed of 35 wpm. - Willingness to work in complete night shifts. - Any Graduation with English as a compulsory subject. - Ability to sit at a desk/remote for extended periods. - Proficiency in MS Office suites and leading CRM tools like Salesforce. Preferred Skills: - Experience working with a schedule availability of Monday-Saturday (6.00 PM to 4.00 AM IST). - Flexibility in shift timings as per client requirements and willingness for overtime based on business needs. Join NTT DATA now to contribute to our mission of excellence through outstanding customer service and professional growth opportunities.,

As a fresher with excellent communication skills, you have the opportunity to join our International Voice Process - RCM (Revenue Cycle Management) team. This role will involve handling end-to-end medical billing and claims processing for US healthcare clients. Key Responsibilities: - Handle end-to-end medical billing and claims processing for US healthcare clients - Communicate effectively with clients in English (verbal & written) - Work in night shifts as per US Shift timings - Utilize strong analytical & problem-solving skills - Maintain a good typing speed of 25-30 WPM - Learn quickly and adapt to a fast-paced environment - Immediate joining is required Qualifications Required: - Excellent English communication skills - Willingness to work in night shifts - Strong analytical & problem-solving skills - Good typing speed (25-30 WPM) - Ability to learn quickly and adapt to a fast-paced environment - Immediate joining required In addition to the job role, the company offers benefits such as health insurance, paid sick time, and Provident Fund. The work location is in person. For further details or to apply, please contact 95663 82195. This is a full-time, permanent position suitable for freshers. As a fresher with excellent communication skills, you have the opportunity to join our International Voice Process - RCM (Revenue Cycle Management) team. This role will involve handling end-to-end medical billing and claims processing for US healthcare clients. Key Responsibilities: - Handle end-to-end medical billing and claims processing for US healthcare clients - Communicate effectively with clients in English (verbal & written) - Work in night shifts as per US Shift timings - Utilize strong analytical & problem-solving skills - Maintain a good typing speed of 25-30 WPM - Learn quickly and adapt to a fast-paced environment - Immediate joining is required Qualifications Required: - Excellent English communication skills - Willingness to work in night shifts - Strong analytical & problem-solving skills - Good typing speed (25-30 WPM) - Ability to learn quickly and adapt to a fast-paced environment - Immediate joining required In addition to the job role, the company offers benefits such as health insurance, paid sick time, and Provident Fund. The work location is in person. For further details or to apply, please contact 95663 82195. This is a full-time, permanent position suitable for freshers.

As an Office Assistant at the company, you will play a crucial role in handling various clerical tasks within the office environment. Your primary responsibilities will include: - Managing incoming phone calls and other communications - Welcoming clients and visitors - Organizing and updating files and documents - Undertaking general office clerk duties and errands To excel in this role, you must possess the following qualifications: - Ability to communicate clearly and effectively - Proficiency in using word processing applications - Positive and welcoming demeanor - Strong interpersonal skills Your day-to-day tasks will involve: - Handling incoming calls and messages - Maintaining the filing system - Recording necessary information - Greeting visitors - Updating paperwork - Assisting in organizing office spaces Additionally, you will be responsible for: - Managing office supplies - Coordinating travel arrangements - Supporting with client reception when required If you have prior experience as a virtual assistant and are adept at creating, updating, and managing databases, your skills will be particularly beneficial in this role. Your attention to detail, organizational abilities, and willingness to assist in various office-related tasks will contribute to the smooth functioning of the office operations.,

You will be joining the company as a Customer Service Coordinator with direct responsibility for customer sales & service functions. Your role will involve interacting professionally with customers and colleagues to achieve the business's objectives in these areas. **Key Responsibilities:** - Previous Customer Service experience and Hindi communication skills are prerequisites. - High attention to detail, good numeracy & English literacy skills required. - Taking sales enquiries in Hindi and processing customer orders. - Handling customer support inquiries in Hindi. - Data entry into management reports. - Tracking leads to sales. - Providing internal sales support to Sales Manager. - Receiving, checking, and inputting customer's sales journey and purchase orders accurately to meet lead time needs. This role demands strong attention to detail, accuracy, multitasking ability, resilience, and the temperament to work under pressure when needed to achieve required outcomes. You must be a good communicator, quickly develop rapport with customers, highly structured, organized, customer-focused, and always strive to achieve and exceed the business's customer service objectives. If you are someone who is willing to do whatever it takes to get the job done, we encourage you to apply by sending your resume to info@govreports.co.in. **Note:** Only shortlisted candidates will be contacted for an interview.,

KPA & Activities: Business Targets: Achievement of business targets for all financial products as defined and agreed upon. Meet customers to sell all financial products Meet & counsel Walk -in & DSA customers who have been referred to him / her by HDFC Limited Influence customers to buy FD who have no prior HDFC Deposit relationship. Ensure proper customer profiling on each call / customer visit, to identify and understand his/her needs and accordingly recommend investment and Insurance options. Obtain appropriate documents / information from the client and ensure the forms are duly completed before logging the sale. Communicate the necessary details to the customers for the products being bought by them. Ensure sale is completed through / in line with the defined sales process. Maintain product mix across types of loans / value of loans ( Eqt, Housing, etc)  and appropriate open market  share for all products ( PAR / ULIP / Non Par). Co-ordinate for all claims processing (with the help of TM/ ASM/ Coordinators / SM representatives). Closely monitor the HL data of the HL executives mapped to maximize the business opportunities. Ensure maximum joint calls with each HL executive mapped. Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy, etc.) Ensure that all documents are properly scanned and there is no mistakes while lead updation in the system. Be completely aware of the products being offered by the company and understand competition offering to be able to handle customer objections. Be updated with the latest product features to enhance his / her selling abilities Ensure all desired matrix and business composition (persistency, funded, non funded, etc.) are met Functional Competency In-depth product knowledge (policies, features, riders and instalments) Knowledge of competitors product (policies, features, riders and instalments) Knowledge of market Knowledge of Financial Planning Knowledge of sales process Knowledge of customer profiling Behavioural Competency Selling skills Interpersonal skills Communication skills Planning skills (ability to plan his/her own work) Time management Customer centric (orientation) Ability to perform calculations (premiums, comparisons with other products)   Relationship Building : Manage relationship with HL executives mapped to him / her. Maintain good relations with HDFC Limited Maintain good relationship with Channel partners & DSA Build relationship with the assigned / sourced customer to create opportunities for various products to fulfil the customers financial needs.

We are looking for a Customer Service Representative to join our team. The ideal candidate should be friendly, patient, and able to communicate clearly with customers. You will be responsible for answering questions, solving problems, and ensuring that every customer has a positive experience with our company. Responsibilities: Handle customer calls, emails, and chats in a polite and professional manner. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints quickly and effectively. Keep records of customer interactions and update information in the system. Work with other departments to solve customer problems when needed. Follow up with customers to ensure their concerns are fully resolved. Meet daily and weekly targets for response time and customer satisfaction. Requirements: High school diploma or equivalent (Bachelors degree preferred). Good communication and listening skills. Basic computer knowledge and ability to use email, chat, and CRM tools. Ability to stay calm and professional under pressure. Positive attitude and willingness to learn. Previous customer service experience is an advantage, but not required. Key Skills: Customer Service, Communication Skills, Problem Solving, Email Support, Chat Support, Time Management, Teamwork

Job Description: As an Accounts Receivable Specialist, you will be responsible for the timely and accurate generation and sending out of invoices to customers. You will also monitor accounts to identify outstanding debts and aging balances, and perform collection activities such as follow-up emails, phone calls, and coordination with customers. Additionally, you will resolve billing issues, respond to customer inquiries professionally, and maintain accurate records of all receivables transactions. Key Responsibilities: - Generate and send out invoices to customers in a timely and accurate manner. - Monitor accounts to identify outstanding debts and aging balances. - Perform collection activities including follow-up emails, phone calls, and coordination with customers. - Resolve billing issues and respond to customer inquiries in a professional manner. - Maintain accurate and up-to-date records of all receivables transactions. - Prepare regular reports on the status of customer accounts and aging receivables. - Collaborate with sales and customer service teams to resolve discrepancies or disputes. - Assist with month-end closing and financial audits related to accounts receivable. Qualifications Required: - Proven experience as an Accounts Receivable Specialist or in a similar role. - Strong attention to detail and accuracy in processing financial transactions. - Excellent communication and interpersonal skills. - Proficiency in MS Office, particularly Excel. - Ability to work independently and as part of a team. - Knowledge of accounting principles and regulations. Please note that this is a full-time position and the work location is in person.,

As a Support Coordinator at our company in Coimbatore, your primary role is to provide support to Tally Users with a focus on Tally Prime & GST. You will be responsible for managing and executing lead generation activities, handling support calls without any targets, and solving customers" Tally problems through AnyDesk. Your key responsibilities include: - Identifying and assessing customers" needs to achieve satisfaction - Building sustainable relationships and trust with customer accounts through open and interactive communication - Providing accurate, valid, and complete information by using the right methods/tools - Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution - Keeping records of customer interactions, processing customer accounts, and filing documents Qualifications Required: - Commerce Graduates preferred - Knowledge and experience in Tally Prime is a must - Experience in a similar role is an added advantage - Female candidates are preferred - Minimum 1 year of experience in Tally Prime is required Please note that this is a full-time position with a day shift schedule. If you meet the qualifications and are interested in this opportunity, please submit your application by filling out the form above.,

You will be joining NTT DATA, Inc. as a Business Support Senior Associate in Chennai or Coimbatore. Your role will involve providing front-line customer service to policyholders, beneficiaries, agents, and internal customers via chat/email. You will be responsible for ensuring customer satisfaction, processing and logging incoming chats/emails, identifying customer needs, and escalating inquiries to relevant departments. Additionally, you will collaborate with management and team members, analyze inquiries, coordinate training for new members, and maintain information confidentiality. Other duties may be assigned as needed. Key Responsibilities: - Provide front-line customer service via chat/email to policyholders, beneficiaries, agents, and internal customers. - Ensure customer satisfaction and strive to meet service standards. - Process and log incoming chats/emails into the CRM system. - Identify customer needs and escalate inquiries to relevant individuals and departments. - Communicate effectively and professionally to resolve questions and issues. - Develop a solid working knowledge of the insurance industry, products, services, and team processes. - Collaborate with management and team members to address service issues proactively. - Analyze and clear inquiries, reaching out to stakeholders as necessary. - Coordinate training and mentoring for new team members. - Maintain confidentiality of information. - Perform other duties as required. Qualifications Required: - 3-5 years of experience in voice/chat support with regular shifts. - Excellent verbal and written communication skills. - Proficient in using Windows PC applications, including keyboard use and navigation. - Experience with attention to detail, accuracy, and accountability in work. - Effective communication in a professional/office setting. - Typing speed of 35 wpm. - Willingness to work night shifts. - Graduation with English as a compulsory subject. - Ability to sit for extended periods. - Proficiency in MS Office suites and CRM tools like Salesforce. Preferred Skills: - Availability for Monday-Saturday shifts from 6.00 PM to 4.00 AM IST, with possible overtime as needed based on business requirements.,

As an E-Commerce Customer Support Executive in a Diamond showroom industry, your role will involve responding promptly to customer inquiries through various channels such as phone, email, chat, and social media. You will be responsible for accurately processing customer orders, returns, and refunds in collaboration with internal teams. Handling escalations, complaints, and feedback professionally and empathetically is a key aspect of your role. Additionally, you will coordinate with logistics and warehouse teams to ensure timely delivery and resolution of issues. Keeping customer interaction records updated in CRM tools and monitoring customer reviews and ratings on e-commerce platforms are crucial tasks. Providing post-purchase assistance, focusing on customer retention, and collaborating with sales, marketing, and operations teams to enhance the overall customer experience are also part of your responsibilities. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, and social media. - Process customer orders, returns, and refunds accurately in coordination with internal teams. - Handle escalations, complaints, and feedback in a professional and empathetic manner. - Coordinate with logistics and warehouse teams to ensure on-time delivery and issue resolution. - Update and maintain customer interaction records in CRM tools. - Monitor and manage customer reviews and ratings on e-commerce platforms. - Provide post-purchase assistance and maintain customer retention. - Collaborate with sales, marketing, and operations teams to improve the customer experience. Qualifications Required: - Excellent verbal and written communication skills (English & Regional language preferred). - Strong problem-solving and interpersonal skills. - Basic computer knowledge (MS Office, Email, CRM tools). - Ability to multitask and work under pressure. - Prior experience in E-commerce or BPO customer service preferred. Please note that this is a full-time position that requires in-person work at the specified location. As an E-Commerce Customer Support Executive in a Diamond showroom industry, your role will involve responding promptly to customer inquiries through various channels such as phone, email, chat, and social media. You will be responsible for accurately processing customer orders, returns, and refunds in collaboration with internal teams. Handling escalations, complaints, and feedback professionally and empathetically is a key aspect of your role. Additionally, you will coordinate with logistics and warehouse teams to ensure timely delivery and resolution of issues. Keeping customer interaction records updated in CRM tools and monitoring customer reviews and ratings on e-commerce platforms are crucial tasks. Providing post-purchase assistance, focusing on customer retention, and collaborating with sales, marketing, and operations teams to enhance the overall customer experience are also part of your responsibilities. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, and social media. - Process customer orders, returns, and refunds accurately in coordination with internal teams. - Handle escalations, complaints, and feedback in a professional and empathetic manner. - Coordinate with logistics and warehouse teams to ensure on-time delivery and issue resolution. - Update and maintain customer interaction records in CRM tools. - Monitor and manage customer reviews and ratings on e-commerce platforms. - Provide post-purchase assistance and maintain customer retention. - Collaborate with sales, marketing, and operations teams to improve the customer experience. Qualifications Required: - Excellent verbal and written communication skills (English & Regional language preferred). - Strong problem-solving and interpersonal skills. - Basic computer knowledge (MS Office, Email, CRM tools). - Ability to multitask and work under pressure. - Prior experience in E-commerce or BPO customer service preferred. Please note that this is a full-time position that requires in-person work at the specified location.

Role Overview: You will be leading the accounting and compliance team in India, ensuring accuracy in financial reporting, compliance with regulations, and effective collaboration with the Australian accounts team to support strategic financial initiatives. Key Responsibilities: - Oversee and manage daily accounting operations, including processing relevant general ledger entries, maintenance, and reconciliations. - Prepare and analyze financial statements, ensuring accuracy and compliance with accounting standards. - Lead month-end and year-end closing processes, ensuring timely completion and accurate reporting. - Prepare Federal and State returns for individuals and business entities, work papers for tax returns, and book to tax income reconciliation. - Lead the implementation of new accounting systems and tools to improve financial reporting accuracy. - Ensure compliance with tax regulations, including SMSF processes, and oversee the preparation and filing of tax returns. - Conduct financial analysis, provide insights to support decision-making, and coordinate internal and external audits. - Collaborate with the Australian accounts team to align financial processes and reporting. - Develop and implement accounting policies, procedures, and controls to enhance accuracy and efficiency. - Provide mentorship and guidance to junior accounting staff. Qualification Required: - Professionally Certified/Qualification: CA/CPA/CMA Mandatory and worked in AU Shifts. - Trustworthy & Genuine with experience in Australian businesses. - Available to work during Australian business hours. - Hungry & ambitious to succeed, a team player & team leader/manager with high EQ & IQ. - Ability to think outside the box.,

As a Support Coordinator at our company in Coimbatore, your role involves providing support to Tally Users with a focus on Tally Prime & GST. You will be handling support calls during Day Shift without any targets. Your responsibilities will include managing and executing lead generation activities, solving customers" Tally problems through AnyDesk, and identifying customers" needs to ensure satisfaction. Building sustainable relationships and trust with customers through open communication is crucial, along with providing accurate information using the right methods/tools. You will be expected to handle customer complaints, offer solutions within time limits, and follow up to ensure resolution while maintaining records of customer interactions and processing accounts. Qualifications Required: - Commerce Graduates preferred - Knowledge and Experience in Tally Prime essential - Experience in a similar role is an added advantage - Female candidates preferred - Minimum 1 year of experience in Tally Prime Please note that this is a Full-Time position. If you meet the qualifications and are interested in this Support Coordinator role, kindly fill in the required details in the application form provided. Kindly ensure to upload your CV/Resume in .pdf, .doc, or .docx format. Your data will be handled as per the website's privacy policy. We look forward to potentially having you join our team and contribute to our support services for Tally Users.,

Job Description: As a Customer Relations Specialist, your primary responsibility will be to analyze customer queries, requests, and complaints to provide timely and appropriate solutions. You will need to identify the root causes of complaints and implement long-term fixes while ensuring 100% compliance with company policies and industry regulations. Maintaining 100% service level assurance (SLA) adherence for customer complaint resolution and processing refunds efficiently will be crucial aspects of your role. Additionally, you will be expected to ensure high-quality customer interactions through calls, emails, and chats, coordinate with other departments to resolve customer concerns, meet daily targets for complaint resolution, and drive customer satisfaction. Developing strategies to reduce complaints and improve processes will also be a key part of your responsibilities. Key Responsibilities: - Analyze customer queries, requests, and complaints and provide timely, appropriate solutions. - Identify root causes of complaints and implement long-term fixes. - Ensure 100% compliance with company policies and industry regulations. - Maintain 100% service level assurance (SLA) adherence for customer complaint resolution. - Process refunds quickly and efficiently as per guidelines. - Ensure high-quality customer interactions through calls, emails, and chats. - Coordinate with other departments to resolve customer concerns. - Meet daily targets for complaint resolution and drive customer satisfaction. - Develop strategies to reduce complaints and improve processes. Qualification Required: - 2+ years experience in customer relations, voice process, or complaint handling. - Strong problem-solving, communication, and negotiation skills. - Ability to multi-task and work under pressure. - Experience with CRM tools and customer service operations. - Bachelor's degree (any field).,

Role Overview: You are invited to join our International Voice Process - RCM (Revenue Cycle Management) team as a fresher with excellent communication skills. In this role, you will be responsible for handling end-to-end medical billing and claims processing for US healthcare clients. Key Responsibility: - Excellent English communication skills (verbal & written) - Willingness to work in night shifts (US Shift) - Strong analytical & problem-solving skills - Good typing speed (25-30 WPM) - Ability to learn quickly and adapt to a fast-paced environment - Immediate joiners are highly preferred! - 2-way cab available Qualification Required: - Immediate joiners are highly preferred! Additional Details: You will enjoy the benefits of health insurance and Provident Fund as part of this full-time position. The work schedule is set for Monday to Friday night shifts with the work location being in person. We look forward to welcoming you to our team and working together to deliver exceptional service to our US healthcare clients.,

As a Process Associate/Sr. Process Associate, your role involves processing and entering data accurately while following established procedures and guidelines. You will be responsible for ensuring data integrity, liaising with overseas clients, resolving data issues, and meeting quality and quantity targets. Key Responsibilities: - Process and enter data according to defined procedures. - Verify and maintain data accuracy and integrity. - Communicate with overseas clients to understand requirements and resolve issues. - Escalate and resolve incomplete or inaccurate information promptly. - Achieve productivity and quality targets. - Support the implementation of the supply chain strategy in collaboration with various teams. - Identify and track supply chain KPIs, suggesting process improvements. - Address process bottlenecks and implement effective solutions. - Provide training, evaluation, and feedback to team members. - Cultivate positive relationships with clients. Qualifications Required: - 05 years of experience in BPO and data entry (freshers are welcome). - Strong communication and presentation skills with problem-solving abilities. - Experience in interacting with US market clients. - Willingness to work night shifts. - Ability to manage multiple tasks and adapt to changing priorities. In addition to the responsibilities and qualifications mentioned, the job also requires skills in supply chain management, order management, purchase management, and warehouse management systems.,

As a fresher with excellent communication skills, you have the opportunity to join our International Voice Process - RCM (Revenue Cycle Management) team. In this role, you will be responsible for handling end-to-end medical billing and claims processing for US healthcare clients. Key Responsibilities: - Communicate effectively in English (verbal & written) - Work in night shifts as per US Shift timings - Utilize strong analytical & problem-solving skills - Demonstrate a good typing speed of 25-30 WPM - Learn quickly and adapt to a fast-paced environment Qualifications Required: - Freshers are welcome to apply - Proficient in English communication - Willingness to work night shifts - Strong analytical and problem-solving abilities - Typing speed of 25-30 WPM - Ability to learn and adapt quickly If you are looking to work in a Full-time, Permanent position as a fresher, join us to enjoy benefits such as health insurance, paid sick time, and Provident Fund. Immediate joiners are required, and the work location is in person. Contact: 95663 82195,

Role Overview: You will be responsible for identifying and acquiring new customers for various loan products. Your primary tasks will include generating leads through field visits, references, and cold calls, maintaining strong relationships with existing and potential customers, explaining loan products and eligibility criteria to clients, achieving monthly sales targets, coordinating with the branch and credit team for smooth loan processing, and ensuring customer satisfaction while adhering to company policies. Key Responsibilities: - Identify and acquire new customers for various loan products - Generate leads through field visits, references, and cold calls - Maintain strong relationships with existing and potential customers - Explain loan products, eligibility criteria, and documentation requirements to clients - Achieve monthly sales and business targets - Coordinate with the branch and credit team for smooth loan processing - Ensure customer satisfaction and adherence to company policies Qualification Required: - Any Degree (mandatory) with Provisional or Consolidated Certificate - Freshers can apply (up to 2 years of sales experience preferred) - Must own a Two-Wheeler with a valid Driving License - Must possess Aadhar Card and PAN Card for identification - Good communication and customer-interaction skills - Willingness to work on field sales and achieve targets,

You will be responsible for accurately processing customer orders, resolving past-due issues, and maintaining positive customer relationships. Your role will involve utilizing SAP transaction codes, order management processes, and effective communication skills for vendor correspondence. **Key Responsibilities:** - Utilize SAP transaction codes to process orders accurately and efficiently. - Enter and update customer orders in the SAP system via phone and email requests, ensuring timely and accurate data entry through necessary communication. - Monitor order shipments using ADSI software and carrier websites. - Manage document requests including invoices, credits, debits, packing slips, order confirmations, and proof of delivery. - Provide updates on orders, quotes, returns, product audits, credit, and invoice rebill statuses to customers and sales representatives. - Handle credit and debit memo requests per departmental policies. - Assist in resolving transactional discrepancies and addressing customer complaints. - Manage and resolve at least 40 calls daily within an inbound call center setting, engaging with sales representatives, customers, and internal departments. - Attend departmental training sessions and communication meetings, bringing concerns to the attention of the leadership team. - Maintain consistent performance levels in adherence to established KPIs concerning phone and system usage. **Qualifications and Skills:** - Basic understanding of SAP transaction codes (Tcodes) related to order management processes is an added advantage. - Excellent written and verbal communication skills for professional interaction with vendors and internal teams. - Strong organizational skills and attention to detail in tracking and managing order-related data. - Problem-solving mindset with the ability to identify issues and implement effective solutions. - Prior experience in order management, vendor communication, or a related field is preferred. - Ability to work independently and collaborate within a team-oriented environment. - High level of reliability and integrity in handling sensitive vendor information. - Adaptability to evolving processes and a willingness to learn new systems and tools.,

In this role, you will be responsible for managing inbound customer calls related to standard credit card inquiries, transactions, account maintenance, and Tier 1 online support. Your key responsibilities will include: - Responding to customer inquiries in a pleasant, courteous, professional, and well-informed manner. - Identifying customer needs through customer contact and updating customer information on the system accordingly. - Analyzing customer information to determine appropriate next steps based on the nature of the inquiry. - Following established escalation procedures for handling complaints and escalations on the first contact. - Staying updated on program information, business initiatives, corporate products, and processes. - Providing quality service by accurately assessing and responding to customer needs with sound judgment and flexibility. - Ensuring customer brand expectations are met while complying with policies, practices, and procedures. - Completing accurate documentation for each transaction and fulfilling customer requests at the end of each call. Qualifications required for this role include: - Excellent communication skills, both verbal and written. - Fluency in English. - Demonstrated analytical and problem-solving skills. - Ability to work within time constraints. - Working knowledge of PCs and strong keyboarding skills (minimum 25 wpm with 95% accuracy). - Positive attitude and the ability to work effectively in a team-based environment. - Professional and pleasant telephone manner. - Flexibility and willingness to work rotational shifts, including overnights and weekends. - Experience in a call center environment, specifically in a customer service role. - Previous experience in Financial Services would be considered an asset.,