1,620 Customer Care Manager Jobs nearby Alappuzha

As a CRM Executive at our company, you will play a crucial role in managing customer relationships and ensuring client satisfaction. Your responsibilities will include: - Communicating effectively with clients through calls, messages, and emails. - Maintaining and updating the customer database. - Resolving customer queries and escalating issues when required. - Providing after-sales support and service updates. - Collaborating with internal teams for smooth service delivery. - Keeping records of customer interactions and following up promptly. To excel in this role, you should meet the following qualifications: - Fluency in English (spoken and written). - Strong communication and interpersonal skills. - Basic computer knowledge. - Quick learner with a positive attitude. - Ability to work both independently and as part of a team. - Willingness to work Saudi-based hours (10:30 AM to 7:30 PM IST). Training will be provided to support your professional growth. Please note that male candidates are preferred due to job timing and role nature. If you are a fresher with excellent English communication skills and a desire to work in a fast-paced environment, this is a great opportunity to kickstart your career. Apply now to be a part of our team. Job Type: Full-time Benefits: - Health insurance - Provident Fund Schedule: Day shift Performance bonus will be provided based on your contributions. Language: English (Preferred) Work Location: In person For further details, feel free to contact the employer at +91 8129636711.,

As a Client Service Manager at Ecorgy Solutions, you are about to embark on an exciting journey in revolutionizing patient care in the US Healthcare industry. Your primary responsibility will be to manage stakeholders, clients, and a dedicated clinical team to ensure high-quality service delivery and build strong client relationships. **Key Responsibilities:** - Utilize your strong communication skills to engage effectively with stakeholders, clients, and the team. An excellent command of the English language is essential, and while an American accent is preferred, it is not mandatory. - Draw upon your industry experience in Healthcare, International BPO/Sales, or related sectors to contribute effectively to the team. - Demonstrate analytical proficiency by acquiring and retaining knowledge of clinical practices and compliance standards. Implement improvement initiatives and estimate effectively. - Develop and implement strategies to enhance client satisfaction, service delivery, and operational efficiency. - Contribute to quality improvement initiatives and exhibit a track record of task accountability. - Be willing to work night shifts (9:30 PM to 6:30 AM) at our office in Elippode, Trivandrum. **Qualifications Required:** - Bachelor's degree in any field. - 4-8 years of experience in international voice process, sales, or similar roles. Joining Ecorgy Solutions comes with a host of benefits, including EPF, Group Mediclaim policy after 6 months, Gratuity, rewards based on performance, professional development opportunities, training, mentorship programs, and more. This role offers you an unmatched exposure to the US Healthcare BPO sector, providing an international portfolio upgrade and a nurturing environment that values your professional growth. If you are interested in exploring the compensation and benefits further, feel free to contact us at 9061161927. To apply for this exciting opportunity, send your resume to careers@neogencare.net.,

You are seeking a motivated and customer-centric individual to join the team as a Customer and Onboarding Support representative at a fintech company. Your role will involve assisting customers with the onboarding process and providing ongoing support to ensure a seamless experience. - Assist customers with the onboarding process, including account setup, verification, and documentation submission. - Respond promptly and efficiently to customer inquiries via phone, email, and chat, providing accurate information and guidance. - Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary. - Educate customers on products, services, and features to optimize their usage and satisfaction. - Collaborate with internal teams to relay customer feedback and improve services. - Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance. - Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements. Qualifications: - Bachelor's degree in any field. - Fluent in Hindi. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and prioritize in a fast-paced environment. - Basic knowledge of financial products and services preferred. - Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply. Please note that compensatory time off is provided for working on weekends and holidays.,

You will play a pivotal role as a Customer Service Manager at Ecorgy Solutions, a healthcare back-office BPO organization supporting clients in California, USA. Your main responsibility will be to ensure the smooth coordination and delivery of home health services by managing clinician schedules and maintaining service excellence. By aligning clinical operations with client expectations, prioritizing patient needs, and fostering operational efficiency across scheduling functions, you will significantly contribute to the enhancement of home health services. Your roles and responsibilities will include: - Coordinate and manage clinician schedules, ensuring all agreed-upon cases are correctly placed on their schedules. - Prioritize high-priority cases, ensuring appropriate staffing and confirming visit schedules with clinicians. - Handle any scheduling or service-related escalations, aiming to resolve issues promptly and effectively. - Implement strategies to enhance client satisfaction and improve service delivery. - Maintain operational efficiency by demonstrating a proven track record of task accountability in handling all aspects in a timely and professional manner. Qualifications required for this role are: - Any degree. - 4 to 8 years of international client handling experience, preferably in the BPO Industry. - Excellent English communication skills. - Good computer skills. - Willingness to work night shifts (9:30 PM to 6:30 AM & 12:30 AM to 9:30 AM) from the Trivandrum office location. - Immediate joiners and candidates from Trivandrum or nearby locations are preferred. As part of the benefits package, you will be entitled to EPF, Group Mediclaim policy after 6 months, gratuity, and rewards based on performance. Additionally, professional development, training, and mentorship programs will be available to support your growth and career progression. If you are interested in this opportunity, please send your resume to careers@ecorgysolutions.com.,

Role Overview: As a Customer Relations Manager at Chefouse, you will play a vital role in managing customer interactions and ensuring high levels of customer satisfaction. Your responsibilities will include addressing and resolving customer complaints, developing relationships with key clients, overseeing customer service operations, and collaborating with other departments to enhance the overall customer experience. This is a full-time position based in Kozhikode. Key Responsibilities: - Manage customer interactions and ensure customer satisfaction - Address and resolve customer complaints in a timely manner - Develop and nurture relationships with key clients - Oversee customer service operations and maintain service standards - Collect and analyze customer feedback to identify areas for improvement - Collaborate with cross-functional teams to enhance the overall customer experience Qualifications: - Proficiency in customer relationship management and customer service - Excellent communication and interpersonal skills - Strong problem-solving and conflict resolution abilities - Experience in collecting and analyzing customer feedback - Proven track record in developing and maintaining key client relationships - Ability to work effectively with cross-functional teams - Willingness to work on-site in Kozhikode - Bachelor's degree Hortus Ventures Pvt Ltd, the parent company of Chefouse, is dedicated to promoting healthy Indian food globally and creating a prosperous future for India. Chefouse offers a platform for food innovators to showcase modern snacks made from nutritious traditional Indian ingredients, catering to the increasing demand for healthier alternatives. Join us in our mission to build a healthier world through our innovative approach to food production.,

As a Customer Care Executive at our Builders and Developers company in Kochi, Panampilly Nagar, your role will involve providing post-sale documentation support and managing customer interactions to enhance customer satisfaction. You will be responsible for resolving queries and providing support to ensure a positive experience for our customers. Key Responsibilities: - Provide post-sale documentation support - Manage customer interactions effectively - Resolve customer queries in a timely manner - Enhance customer satisfaction through excellent service Qualifications Required: - Graduation in any field - Fluency in English and Malayalam - 1-2 years of experience in the real estate or builders and developers industry If you have the required qualifications and experience, and are passionate about delivering exceptional customer service, we encourage you to apply for this full-time position. The working hours are Monday to Saturday from 9.00 am to 5.30 pm. Please send your updated resume to mdjinitha@gmail.com to be considered for this role. (Note: No additional details of the company were provided in the Job Description),

You will be working at the Highcourt OPPO Service Center from Monday to Saturday, with timings from 09.30 AM to 06.30 PM. As a female candidate, you should possess good communication skills, a Diploma/Degree qualification, and be willing to work under pressure. Additionally, having good presentation skills and knowledge of Excel will be beneficial for this full-time job. Key Responsibilities: - Maintain good communication with customers - Handle service inquiries and complaints effectively - Utilize Excel for data management Qualifications Required: - Diploma/Degree - Good communication skills - Ability to work under pressure - Excellent presentation skills - Knowledge of Excel The job provides benefits such as health insurance and Provident Fund. The work location is in person at the Highcourt OPPO Service Center.,

As a Customer Success Manager at Cloud Control Solutions (HybCloud Technologies), your role is crucial in bridging the gap between clients and technical teams. Your primary focus will be on client engagement, project management, communication, issue resolution, quality assurance, risk management, customer satisfaction, documentation, and knowledge sharing. Here's what you will be responsible for: - **Client Engagement:** - Act as the primary point of contact for clients, understanding their needs, objectives, and success criteria. - Build and nurture strong client relationships by providing exceptional customer service and support throughout the project lifecycle. - **Project Management:** - Collaborate with technical teams to plan, execute, and monitor cloud migration and application management projects. - Develop project plans, schedules, and budgets, ensuring adherence to timelines and budgets. - **Communication and Reporting:** - Regularly communicate project progress, milestones, and challenges to clients, ensuring transparency and alignment with client expectations. - Prepare and deliver project status reports and presentations to clients and internal stakeholders. - **Issue Resolution:** - Identify and address project-related issues promptly and effectively, working with cross-functional teams to find solutions. - Escalate critical issues to senior management as needed. - **Quality Assurance:** - Ensure the quality and delivery of project deliverables meet or exceed client expectations. - Conduct project reviews and quality assessments to identify areas for improvement. - **Risk Management:** - Proactively identify project risks and develop risk mitigation plans. - Manage changes in project scope, schedule, and costs. - **Customer Satisfaction:** - Measure and evaluate customer satisfaction through surveys and feedback mechanisms. - Take corrective actions to enhance customer experience and project success. - **Documentation and Knowledge Sharing:** - Maintain accurate project documentation, including project plans, schedules, and client communication records. - Share knowledge and best practices with internal teams for continuous improvement. **Preferred Skills and Qualifications:** - Bachelor's/Master's degree in a relevant field (e.g., Business, IT, Project Management). - Proven experience as a Project Coordinator or similar role in the IT or cloud services industry. - Strong understanding of cloud technologies, Docker, containers, Kubernetes, and cloud platforms. - Excellent project management skills, including the ability to create and manage project plans. - Exceptional communication, negotiation, and interpersonal skills. - Customer-centric mindset with a passion for ensuring customer success. - Problem-solving and critical-thinking abilities. - Knowledge of project management tools and methodologies (e.g., Agile, Scrum) is a plus. - At least 8+ years of experience as a project manager or system analyst. - Strong communication and presentation skills. - Excellent organizational and leadership abilities. This is a full-time position located in Trivandrum, Kerala. To ensure project success and client satisfaction, your role will be pivotal in delivering high-quality cloud migration and application management projects.,

As a Support Manager, you will play a crucial role in leading a team to meet departmental objectives and service level agreements consistently. Your responsibilities will include: - Setting challenging yet achievable departmental objectives aligned with the larger organizational goals. - Clearly communicating performance expectations to the team, monitoring results, and intervening when necessary. - Monitoring Support metrics to ensure process quality control. - Acting as a Single Point of Contact (SPOC) for all L1 Support activities, including customer issues/escalations. - Ensuring team adherence to defined Standard Operating Procedures (SOPs). - Identifying and driving initiatives to enhance process efficiency and customer satisfaction. - Leading and prioritizing the workload of the Support team. - Following up with customers to ensure timely resolution of product-related issues to their satisfaction. - Maintaining accurate documentation logs of support activities. - Promoting team collaboration, inter-team, and intra-team communication for continuous improvements. Qualifications required for this role include: - Minimum 5 years of experience as a customer support executive with at least 3 years in team management. - Excellent written and verbal communication skills. - Exceptional organizational skills and attention to detail. - Proficiency in Microsoft Office suite (Word & Excel), Google suite. - Experience with Helpdesk/Incident Management tools like Zendesk, Freshdesk, Jira, etc. Please note that the job description is sourced from iimjobs.com.,

Role Overview: As a Senior Executive- Customer Care, your main responsibility is to serve as a specialized escalation point within the contact centre. You will be handling complex queries, unresolved complaints, critical customer concerns, and coordinating with internal departments to ensure quick and satisfactory resolutions. Your role will involve providing guidance, quality checks, and back-end coordination to support Level 1 agents in maintaining high customer satisfaction and healthcare standards adherence. Key Responsibilities: - Handle escalated calls, emails, and chats from Level 1 agents related to service delays, report issues, appointment disputes, complaints, and other unresolved patient concerns. - Coordinate with backend teams such as lab operations, home collection units, IT, logistics, and branches to ensure timely resolution of escalations. - Ensure timely call-backs and adherence to resolution TAT for all escalated tickets and patient queries. - Document all interactions, resolutions, and pending items in the CRM / ticketing system for tracking and analysis. - Follow up on critical cases including VIP patients, legal cases, and service recovery scenarios. - Perform quality audits of L1 tickets, identifying areas for improvement and coaching requirements. - Maintain SOP compliance and suggest process improvements based on frequent issue trends. - Participate in team huddles, review meetings, and training programs to enhance service delivery. Qualification Required: - BSc/ Diploma (Technical) Please note that the job is full-time and requires in-person work at the specified location.,

As a CRM Executive at Dianora India, a leading television manufacturer in Kerala, your role will involve managing customer relationships and enhancing service satisfaction. You will play a crucial part in handling customer interactions, coordinating service requests, managing dealer communications, and ensuring a seamless post-sales experience. Candidates residing in Alappuzha or nearby areas will be given preference. Key Responsibilities: - Handle customer inquiries, complaints, and feedback efficiently - Maintain customer databases and service records accurately - Coordinate with the service and sales teams to resolve customer issues - Follow up on service requests and ensure timely completion - Assist in developing and implementing CRM strategies to improve customer satisfaction - Generate reports on customer interactions and service performance - Build strong relationships with dealers and service partners Qualifications & Skills: - Bachelors degree in any discipline (preferred: Business Administration, Marketing, or Communication) - Excellent communication and interpersonal skills - Strong problem-solving and multitasking abilities - Proficiency in MS Office - Ability to work independently and as part of a team In addition to the above responsibilities and qualifications, Dianora India is committed to delivering top-quality products and excellent customer service. Join us in our journey towards growth and success. Job Type: Full-time Education: - Bachelor's (Required) Location: - Alappuzha, Kerala (Required) Work Location: In person,

You will be responsible for performing the following tasks in a full-time, permanent position at the company's in-person work location. The job involves working day shifts and morning shifts, with opportunities for performance bonuses and yearly bonuses. - Managing health insurance benefits - Reimbursing internet expenses - Encashing leaves - Handling provident fund contributions Qualifications Required: - Any degree - 2-5 years of experience - Male candidates preferred,

Role Overview: As a Customer Support Executive, you will be responsible for managing a team of representatives who provide excellent customer service and after-sales support. Your role will involve creating and overseeing policies and procedures to ensure a standardized level of service for all customers. Additionally, you will be in charge of selecting staff during the hiring process and maintaining the quality of service delivery. Key Responsibilities: - Managing a team of customer support representatives. - Overseeing the customer service process. - Planning and implementing training programs for staff. - Resolving customer complaints efficiently. Qualification Required: - Any degree Additional Details: The company prefers candidates who are fluent in Hindi and English for this full-time position in a day shift. A performance bonus is also provided. The work location is in person. If you have any further queries or wish to apply for this role, please contact us.,

Company: BRD Car World Location: On-site / Hybrid Experience: 1-2Years Education: Any Degree / Plus Two  Position: Relationship Manager About the Role BRD Car World is hiring a motivated and customer-oriented Relationship Manager to build strong customer relationships and support sales and service operations. We are looking for someone who enjoys interacting with customers and ensuring they receive an exceptional experience at every stage. Key Responsibilities Build and maintain long-term customer relationships to drive loyalty and repeat business. Act as the primary point of contact for customer inquiries, complaints, and service requirements. Understand customer needs and guide them with the right vehicle options or services. Coordinate with sales, service, finance, and delivery teams for smooth customer handling. Assist customers with documentation, onboarding, and post-delivery follow-ups. Maintain accurate customer data and track communication through CRM tools. Identify opportunities for upselling and cross-selling BRD Car World services and offerings. Resolve customer concerns quickly and professionally. Collect feedback and prepare reports for continuous service improvement. Represent BRD Car World with professionalism and customer-first attitude. Required Skills & Qualifications Any Degree or Plus Two  1-2 years of experience in Relationship Management, Customer Service, or Sales. Strong communication and interpersonal skills. Customer-centric mindset with strong problem-solving ability. Good organisational and multitasking skills. Basic CRM knowledge is an advantage. Ability to work in a fast-paced automotive environment. Why Join BRD Car World Work with a growing and trusted automotive brand. Friendly, supportive team environment. Attractive salary package with incentives. Opportunities for learning and career growth.

Our company is searching for a motivated and experienced customer care manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. Supervising day-to-day operations in the customer service department.Responding to customer service issues in a timely manner.Creating effective customer service procedures, policies, and standards.Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.Implementing an effective customer loyalty program.Maintaining accurate records and documenting all customer service activities and discussions.Assessing service statistics and preparing detailed reports on your findings.

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. What is the role of a Guest Relations Manager Guest Relations Manager responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotels facilities. You will also make sure our front-desk staff, including Receptionists and offer stellar customer service and provide memorable hospitality experiences for our guests.   If you have previous hospitality experience and are familiar with hotel procedures, like bookings, luggage collection, storage and check-in/check-out processes, wed like to meet you. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotels image by answering guests requests and making sure our visitors are satisfied. Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure clients are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests requests, like in-room dining Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

We are looking for a highly motivated and experienced National Sales Manager to lead our sales operations across the country. The ideal candidate will be responsible for developing and executing strategic sales plans to achieve company objectives, managing a team of regional sales managers, and building strong relationships with key clients and stakeholders. This role requires a deep understanding of market dynamics, excellent leadership skills, and a proven track record in sales management. As the National Sales Manager, you will oversee the performance of the entire sales department, ensuring alignment with the companys goals and values. You will analyze market trends, identify new business opportunities, and implement effective sales strategies to maximize profitability. You will also be responsible for setting sales targets, monitoring performance metrics, and providing coaching and support to your team to ensure high levels of motivation and productivity. In addition to internal team management, you will collaborate closely with marketing, product development, and customer service departments to ensure a seamless customer experience and to align sales initiatives with broader company strategies. You will also represent the company at industry events, trade shows, and client meetings, acting as a brand ambassador and strengthening our market presence. To succeed in this role, you must have excellent communication and negotiation skills, the ability to lead and inspire a team, and a strong analytical mindset. You should be comfortable working in a fast-paced environment and be adaptable to changing market conditions. A background in B2B sales, especially in a national or regional capacity, is highly desirable. This is a key leadership position that offers the opportunity to make a significant impact on the companys growth and success. If you are a strategic thinker with a passion for sales and leadership, we encourage you to apply. Responsibilities  Develop and implement national sales strategies  Manage and support regional sales managers  Set and monitor sales targets and KPIs  Analyze market trends and identify growth opportunities  Build and maintain relationships with key clients  Collaborate with marketing and product teams  Prepare sales forecasts and reports for senior management  Ensure compliance with company policies and procedures  Lead recruitment and training of sales staff  Represent the company at industry events and conferences Requirements  Bachelors degree in Business, Marketing, or related field  Minimum 7 years of experience in sales management  Proven track record of achieving sales targets  Strong leadership and team management skills  Excellent communication and negotiation abilities  Ability to analyze data and make strategic decisions  Experience in B2B sales is preferred  Willingness to travel nationally as required  Proficiency in CRM software and Microsoft Office  Strong organizational and time management skills  

As a female candidate with a degree and above qualification, you should have a minimum of 3 years of experience in customer handling. The job is located in Koothattukulam and is a full-time position with a morning shift schedule. Key Responsibilities: - Customer relationship management for 3 years (Preferred) Please note that the work location is in person.,

Role Overview: As a Customer Relations Manager at a leading brand in the F&B industry, you will play a crucial role in ensuring excellent service, satisfaction, and retention for customers. You will be the main point of contact, responsible for building and maintaining strong relationships, handling queries, feedback, complaints, and coordinating with internal teams to ensure smooth service delivery. Key Responsibilities: - Build and maintain strong relationships with existing and new customers - Handle customer queries, feedback, and complaints with professionalism and speed - Coordinate with internal teams (kitchen, delivery, front-end) to ensure smooth service - Monitor customer satisfaction and loyalty metrics - Manage CRM tools to track interactions and engagement - Proactively identify opportunities to improve service quality - Create and execute customer engagement campaigns (offers, events, loyalty programs) Qualifications Required: - 2+ years of experience in customer relationship/client servicing roles - Prior experience in hospitality or F&B is a plus - Excellent communication and interpersonal skills - Ability to handle pressure and multitask - Strong problem-solving mindset and customer-first attitude (Note: No additional details of the company were provided in the job description),

As a customer service personnel at Iritty, your role involves providing excellent service to customers, resolving issues, and ensuring customer satisfaction. Key Responsibilities: - Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. - Ensure customer satisfaction by maintaining a high level of professionalism and positive attitude. - Coordinate with other team members to effectively resolve customer issues and improve overall customer experience. Qualifications Required: - Fluency in English is required, while proficiency in Hindi is preferred. - Must possess a valid driving license.,