8,920 Customer Engagement Jobs

Job Description: As a Customer Engagement Specialist intern, your main responsibility will be to respond to queries and requests from assigned clients in a timely manner using in-app tools and ticketing support. You will need to provide prompt and effective responses to client inquiries, complaints, and requests through calls and in-app tools. Additionally, you will be required to make outbound calls to prospective clients to discuss product features, available services, and packages/plans in order to drive conversions. Key Responsibilities: - Respond to queries and requests from assigned clients using in-app tools and ticketing support - Provide prompt and effective responses to client inquiries, complaints, and requests through calls and in-app tools - Make outbound calls to prospective clients to discuss product features, available services, and packages/plans Qualifications Required: - Holding any degree - Effective communication and problem-solving abilities Additional Details: It is imperative that you have good communication skills in both verbal and written forms, along with proficiency in Hindi. Knowledge of any other regional languages will be considered an added advantage. Upon successful completion of the internship, you will be awarded a certificate to acknowledge your contribution and learning during the internship period.,

Role Overview: As a UX Engineer at Google, you will have the opportunity to work within a dynamic and fast-paced environment, collaborating with cross-functional teams to create innovative interactive prototypes. Your role will involve conceptualizing and building prototypes for various platform integrations and user interfaces, as well as communicating the value of these creations to stakeholders. Additionally, you will be responsible for identifying opportunities to enhance the team's design, research, and development processes. Key Responsibilities: - Collaborate with designers, researchers, product managers, and software engineers to develop interactive prototypes. - Design and build prototypes for new agent platform integrations and user interfaces. - Communicate and demonstrate prototypes to stakeholders, highlighting the technology and value they bring to agents and customers. - Work with product and engineering teams to translate concepts into actionable demos for product roadmaps. - Identify and create tools that streamline the design, research, and development processes of the team. Qualifications Required: - Bachelor's degree or equivalent practical experience. - 6 years of experience in front-end development, technical User Experience (UX) design, or prototyping. - Experience in application development in one or more platforms/areas such as web, iOS, Android, CompDes, Extended Reality (XR). - Portfolio showcasing problem-solving abilities and interactive experience building skills. (Note: The additional details about the company were not explicitly mentioned in the provided job description.),

**Job Description:** **Role Overview:** As a User Experience Researcher (UXR) at Google, you will play a crucial role in understanding user needs and driving the creation of useful, usable, and delightful products. Working closely with UX Designers, Writers, Engineers, and other stakeholders, you will conduct primary research using various methods to gather insights that inform design decisions. Your contributions will impact all stages of product development, with a focus on user-centric solutions. The UXR community at Google provides a unique environment for collaboration and continuous learning. **Key Responsibilities:** - Influence stakeholders across organizations to gain support for research-based solutions. - Own project priorities aligned with product goals and manage resource allocation within projects. - Generate ideas for product and service enhancement based on research-driven insights and recommendations. - Lead teams in defining and evaluating the impact of products, services, and ecosystems. - Drive strategy discussions by analyzing and synthesizing user, product, service, and business needs. **Qualifications Required:** - Bachelor's degree or equivalent practical experience. - 5 years of experience in an applied research setting or similar. - Experience with research design utilizing various methods such as usability studies, contextual inquiry, surveys, diary studies, etc. - Portfolio showcasing multiple projects demonstrating research methodology application and storytelling through research artifacts like reports, documents, personas, journey maps, etc. **Additional Details:** At Google, the UX team collaborates closely with diverse disciplines to create industry-leading products focused on user needs. The UXR community offers opportunities for professional growth through meetups, mentor programs, and access to internal research tools. (Note: The Preferred qualifications section has been omitted as per the provided instructions) **Job Description:** **Role Overview:** As a User Experience Researcher (UXR) at Google, you will play a crucial role in understanding user needs and driving the creation of useful, usable, and delightful products. Working closely with UX Designers, Writers, Engineers, and other stakeholders, you will conduct primary research using various methods to gather insights that inform design decisions. Your contributions will impact all stages of product development, with a focus on user-centric solutions. The UXR community at Google provides a unique environment for collaboration and continuous learning. **Key Responsibilities:** - Influence stakeholders across organizations to gain support for research-based solutions. - Own project priorities aligned with product goals and manage resource allocation within projects. - Generate ideas for product and service enhancement based on research-driven insights and recommendations. - Lead teams in defining and evaluating the impact of products, services, and ecosystems. - Drive strategy discussions by analyzing and synthesizing user, product, service, and business needs. **Qualifications Required:** - Bachelor's degree or equivalent practical experience. - 5 years of experience in an applied research setting or similar. - Experience with research design utilizing various methods such as usability studies, contextual inquiry, surveys, diary studies, etc. - Portfolio showcasing multiple projects demonstrating research methodology application and storytelling through research artifacts like reports, documents, personas, journey maps, etc. **Additional Details:** At Google, the UX team collaborates closely with diverse disciplines to create industry-leading products focused on user needs. The UXR community offers opportunities for professional growth through meetups, mentor programs, and access to internal research tools. (Note: The Preferred qualifications section has been omitted as per the provided instructions)

You will play a vital role in supporting efforts to enhance customer engagement and optimize the overall customer experience. Working closely with Customer Experience Managers, you will contribute to initiatives aimed at fostering customer loyalty, satisfaction, and advocacy. - Understand and respond promptly and professionally to customer inquiries via email. - Provide accurate information and assistance to resolve customer issues, questions, and concerns. - Maintain a high level of quality and consistency in all email communications with customers. - Collaborate with team members to address complex or escalated customer inquiries. - Identify and report common issues or trends observed in customer inquiries to relevant departments. Qualification Required: - Currently enrolled in a Bachelors or Masters degree program in Marketing, Business, Communications, or a related field. - Strong interest in customer engagement, customer experience, and relationship management. - Excellent communication skills, both written and verbal. - Detail-oriented with strong organizational and time management abilities. - Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). - Creative thinker with a passion for innovation and delivering exceptional customer experiences.,

As an Intern in the Customer Engagement and Experience team, you will have a significant role in assisting the enhancement of customer engagement and optimizing the overall customer experience. Your collaboration with Customer Experience Managers will be crucial in contributing to initiatives that aim to foster customer loyalty, satisfaction, and advocacy. Key Responsibilities: - Understand and respond promptly and professionally to customer inquiries received via email. - Provide accurate information and assistance to resolve customer issues, questions, and concerns. - Maintain a high level of quality and consistency in all email communications with customers. - Collaborate with other team members to address complex or escalated customer inquiries. - Identify and report common issues or trends observed in customer inquiries to relevant departments. Qualifications Required: - Currently enrolled in a Bachelors or Masters degree program in Marketing, Business, Communications, or a related field. - Strong interest in customer engagement, customer experience, and relationship management. - Excellent communication skills, both written and verbal. - Detail-oriented with strong organizational and time management abilities. - Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). - Creative thinker with a passion for innovation and delivering exceptional customer experiences. Please note that this is a Full-time Internship position based in Ahmedabad for a duration of 4 months. The role requires 0 to 1 years of experience. The work schedule is in the morning shift, and the ability to commute or relocate to Ahmedabad, Gujarat, is necessary. The application deadline is on 16/06/2025.,

4i is a fast growing cloud consulting company that provides ample opportunities for learning and growth with the organization. As a Creative Designer (Product - Sales & Customer Engagement) at 4i, your role involves brand development, visual storytelling, marketing campaigns, content creation, and strategic collaboration. **Key Responsibilities:** - Design and develop high-impact marketing materials such as brochures, flyers, and digital assets to reinforce the brand's identity and product value propositions. - Craft compelling product presentations, pitch decks, and explainer graphics to support product launches and marketing campaigns. - Collaborate with the marketing team to create engaging visual content for social media, email campaigns, and digital ads. - Develop eye-catching designs and animations for product promotions, events, and webinars. - Work closely with product managers, developers, and marketing teams to align creative outputs with product goals and strategies. - Contribute to shaping the creative direction for product launches and participate in brainstorming sessions to develop innovative ideas for product branding and market positioning. **Qualifications Required:** - Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, InDesign, etc.). - Experience in developing branding materials, marketing collateral, and campaign assets. - Strong understanding of visual storytelling, brand identity, and creative marketing principles. - Ability to manage multiple projects, attention to detail, and meet deadlines. - Excellent communication skills and a collaborative mindset. As a Creative Designer at 4i, you will have the opportunity to work on challenging projects, collaborate with talented colleagues, and contribute to the organization's creative direction. Join 4i to be part of a team that values creativity, innovation, and continuous learning.,

Role Overview: sa.global is seeking a motivated and skilled D365 Customer Engagement (CE) Technical Lead/Architect to join their dynamic consulting team in India. As a D365 CE Technical Architect, you will lead the design and architecture of end-to-end solutions on the D365 CE platform, collaborate with various stakeholders, and ensure the customization and configuration of D365 CE to meet specific business needs. Additionally, you will be responsible for designing data models, defining security models, optimizing system performance, and staying updated on the latest features and best practices related to D365 CE. Key Responsibilities: - Lead the design and architecture of end-to-end solutions on the D365 CE platform - Collaborate with business stakeholders, functional consultants, and business analysts to gather and analyze business requirements - Develop integration strategies and design integration solutions between D365 CE and other systems - Provide guidance and oversight to development teams in customizing and configuring D365 CE - Design the data model, entities, attributes, and relationships in D365 CE - Define security models and access control strategies - Analyze and optimize the performance of D365 CE solutions - Provide technical leadership and mentorship to the development team - Establish and enforce governance processes to ensure quality and compliance of D365 CE solutions - Communicate complex technical concepts to non-technical stakeholders effectively - Stay updated on the latest features, updates, and best practices related to D365 CE Qualifications Required: - Proven experience as a Technical Architect with a focus on D365 CE implementations - 9-12 years of experience in D365 CRM/CE - Strong understanding of business processes in Sales, Marketing, Customer Service, Field Service, and Project Operations - Proficient in customizing and configuring D365 CE using PowerApps, Power Automate, and Power BI - Expert level in data migration strategy, data modeling, and data integration - Familiarity with D365 CE SDK, development tools, and Azure services - Experience in presales and configuring demos - Strong problem-solving and analytical skills - Exceptional leadership, interpersonal, and communication skills - Microsoft certifications in Dynamics 365 Customer Engagement are highly desirable - MBA in Sales, Marketing, Operations, or Post-Graduate Degree - Ability to work independently and as part of a global team - Strong relationship-building expertise - Attention to detail and a commitment to delivering high-quality solutions - Excellent business communication skills with effective presentation and demonstration abilities Please apply for the role if you find this opportunity promising and possess the desired skills and experience. Feel free to share the details of this open position with anyone who might be interested.,

As an intern in the Customer Engagement and Experience team, you will play a crucial role in supporting initiatives aimed at enhancing customer engagement and improving the overall customer experience. Working closely with Customer Experience Managers, you will be involved in various projects focused on building customer loyalty, satisfaction, and advocacy. **Key Responsibilities:** - Respond promptly and professionally to customer inquiries via email. - Provide accurate information and assistance to address customer issues, questions, and concerns. - Maintain consistent quality in all email communications with customers. - Collaborate with team members to handle complex or escalated customer inquiries. - Identify and report common issues or trends in customer inquiries to relevant departments. **Qualifications Required:** - Currently pursuing a Bachelors or Masters degree in Marketing, Business, Communications, or a related field. - Strong interest in customer engagement, customer experience, and relationship management. - Excellent written and verbal communication skills. - Detail-oriented with effective organizational and time management capabilities. - Proficiency in Microsoft Office suite (Word, Excel, PowerPoint). - Creative thinker with a dedication to innovation and delivering exceptional customer experiences. Please Note: This is a Full-Time internship opportunity based in Ahmedabad with a duration of 4 months and requires 0 to 1 years of experience.,

As a Sales Support Specialist at our company, your role will involve supporting other team members as needed to achieve sales targets. You will be responsible for maintaining accurate customer data, providing sales reports and analysis, and building customer relationships while nurturing leads. Additionally, you will manage and qualify sales leads, develop in-depth product knowledge, follow up with interested customers, and contact potential customers to inform them about our offerings. Your goal will be to generate interest in our products and services. Key Responsibilities: - Support other team members as needed - Achieve sales targets - Maintain accurate customer data - Provide sales reports and analysis - Build customer relationships and nurture leads - Manage and qualify sales leads - Develop in-depth product knowledge - Follow up with interested customers - Contact potential customers to inform them about our offerings - Generate interest in our products and services Qualifications Required: - Diploma or Bachelor's degree (or equivalent) - Fluency in English (written and spoken) - Mandarin language skills will be an added advantage - Flexibility to work odd hours and on public holidays - Strong attention to detail - High energy and enthusiasm - Excellent customer service skills - Ability to work independently and as a team - Proficiency in web and electronic tools - Strong computer skills (PowerPoint, Excel, Word) - Experience with CRM systems - SAP knowledge (a plus) - Willingness to work overnight shift (8PM to 5AM, Mon-Fri) - Fully working onsite in the office Join our team and contribute to our success by utilizing your skills and qualifications to drive sales and foster strong customer relationships.,

Role Overview: As a Sales and Customer Engagement professional, you will play a vital role in developing and nurturing client relationships, driving sales growth, and enhancing the overall customer experience. This position requires a dynamic individual who is passionate about customer service and possesses strong sales acumen. You will be responsible for engaging with customers, understanding their needs, and providing tailored solutions to help them achieve their business objectives. Your ability to effectively communicate, listen, and build trust will be critical in ensuring customer satisfaction and loyalty. By working closely with the sales team, marketing, and other departments, you will contribute to the continuous improvement of our customer-focused strategies. This is an exciting opportunity to make a significant impact on our business and help drive sustained growth in a competitive market. Key Responsibilities: - Develop and maintain strong relationships with existing and potential customers. - Identify customer needs and provide solutions that align with their objectives. - Coordinate with the sales team to achieve and exceed sales targets and quotas. - Organize and participate in customer presentations and product demonstrations. - Respond promptly to customer inquiries and handle customer complaints efficiently. - Conduct market research to identify new business opportunities and customer trends. - Prepare and deliver sales reports to track and analyze sales performance. - Collaborate with marketing teams to develop customer-centric promotional strategies. - Utilize customer feedback to improve products and services continually. - Provide training and support to junior sales team members to enhance sales skills. - Ensure compliance with all company policies and legal regulations in sales activities. - Maintain a high level of product knowledge to provide accurate information to customers. Qualifications Required: - Bachelors degree in Business, Marketing, Communications, or related field preferred. - Proven experience in a sales or customer engagement role is highly desirable. - Excellent interpersonal and communication skills, both verbal and written. - Strong problem-solving abilities with a customer-centric mindset are essential. - Demonstrated ability to meet and exceed sales targets and work under pressure. - Experience with CRM software and sales performance tracking tools preferred. - Willingness to travel for customer meetings and industry events when required. Role Overview: As a Sales and Customer Engagement professional, you will play a vital role in developing and nurturing client relationships, driving sales growth, and enhancing the overall customer experience. This position requires a dynamic individual who is passionate about customer service and possesses strong sales acumen. You will be responsible for engaging with customers, understanding their needs, and providing tailored solutions to help them achieve their business objectives. Your ability to effectively communicate, listen, and build trust will be critical in ensuring customer satisfaction and loyalty. By working closely with the sales team, marketing, and other departments, you will contribute to the continuous improvement of our customer-focused strategies. This is an exciting opportunity to make a significant impact on our business and help drive sustained growth in a competitive market. Key Responsibilities: - Develop and maintain strong relationships with existing and potential customers. - Identify customer needs and provide solutions that align with their objectives. - Coordinate with the sales team to achieve and exceed sales targets and quotas. - Organize and participate in customer presentations and product demonstrations. - Respond promptly to customer inquiries and handle customer complaints efficiently. - Conduct market research to identify new business opportunities and customer trends. - Prepare and deliver sales reports to track and analyze sales performance. - Collaborate with marketing teams to develop customer-centric promotional strategies. - Utilize customer feedback to improve products and services continually. - Provide training and support to junior sales team members to enhance sales skills. - Ensure compliance with all company policies and legal regulations in sales activities. - Maintain a high level of product knowledge to provide accurate information to customers. Qualifications Required: - Bachelors degree in Business, Marketing, Communications, or related field preferred. - Proven experience in a sales or customer engagement role is highly desirable. - Excellent interpersonal and communication skills, both verbal and written. - Strong problem-solving abilities with a customer-centric mindset are essential. - Demonstrated ability to meet and exceed sales targets and work under pressure. - Experience with CRM software and sales performance tracking tools preferred. - Willingness to trav

As a Customer Engagement & Lead Conversion Executive for our client in the Retail industry, you will play a crucial role in engaging with potential buyers and guiding them through the buying process. Your interactions will directly impact conversions and contribute to the overall business growth. **Key Responsibilities:** - Respond promptly to incoming customer inquiries via phone calls, chat, and CRM tools. - Engage in meaningful conversations to understand customer needs and suggest suitable solutions. - Motivate prospects to schedule and attend visits at assigned Experience Centers. - Generate 80-100 qualified store visits monthly. - Maintain accurate lead information and update statuses within CRM systems. - Collaborate with Retail and Sales teams for smooth handover and improved conversion rates. - Track engagement effectiveness, provide feedback for process improvement, and enhance customer experience. **Required Skills & Attributes:** - Excellent verbal communication, listening, and interpersonal skills. - Strong persuasion, negotiation, and customer relationship-building abilities. - Motivated by targets and comfortable in a fast-paced, high-energy environment. - Suitable for both freshers and experienced candidates with a drive to succeed. - Self-motivated, disciplined, proactive, with strong follow-up habits. - Quick learner of product offerings, adapting communication style to customer needs. In this role, individuals who enjoy interacting with people, influencing decisions, prioritize customer satisfaction, and have a passion for achieving measurable outcomes will thrive.,

Role Overview: You will be responsible for developing, customizing, and implementing solutions using Dynamics 365 CE (Customer Engagement). You will work closely with clients to understand their business requirements and provide technical expertise to deliver successful CRM projects. Key Responsibilities: - Develop and configure custom entities, workflows, business rules, and plugins in Dynamics 365 CE - Integrate Dynamics 365 CE with other systems using tools like Azure Logic Apps and Power Automate - Perform data migrations and integrations with third-party applications - Work with stakeholders to gather requirements and design technical solutions that meet business needs Qualifications Required: - Bachelor's degree in Computer Science, Engineering, or related field - Proven experience with Dynamics 365 CE development and customization - Strong understanding of CRM concepts and best practices - Ability to work independently and as part of a team to deliver high-quality solutions Company Details: The company is a leading provider of CRM solutions with a focus on helping businesses improve customer relationships and streamline their sales processes. They have a strong track record of successful CRM implementations across various industries.,

As an experienced D365 Customer Engagement (CE) Developer, you will be responsible for designing and developing Dynamics 365 CE solutions to address business challenges and optimize customer relationship management processes. Here is a summary of the job description: **Role Overview:** You will specialize in designing and developing Dynamics 365 CE solutions that address business challenges and optimize customer relationship management processes. **Key Responsibilities:** - Minimum 5 years of experience working with Microsoft Dynamics CE using Microsoft Dynamics CRM Online versions 2013, 2015, 2016, or 365. - Strong experience with Microsoft Dynamics 365, including Customer Engagement, Sales, Service, Marketing, etc. - Proficiency in C#, .NET, JavaScript, and TypeScript for Dynamics 365 custom development. - Experience with Microsoft Power Platform, including Power Apps, Power Automate, and Power BI. - Familiarity with Dataverse and Common Data Model (CDM). - Microsoft Dynamics 365 certifications are preferred but not mandatory. **Qualifications Required:** - Minimum 5 years of experience working with Microsoft Dynamics CE. - Strong experience with Microsoft Dynamics 365. - Proficiency in C#, .NET, JavaScript, and TypeScript. - Experience with Microsoft Power Platform. - Familiarity with Dataverse and Common Data Model (CDM). - Microsoft Dynamics 365 certifications are preferred but not mandatory. If you are interested in this position and meet the qualifications mentioned above, please send your queries or email your CV to anita.gokul@alphayotta.com.,

As a Client Engagement Executive at Skinovation Sciences, a vertical of Orive Organics Pvt Ltd, located in Sector 48, Gurgaon, your role will involve the following responsibilities: - Talk to Leads & Capture Requirements: Connect with clients over calls, understand their preferences for skincare products/brand, and document all details accurately. - Help Build Smart Proposals: Collaborate with internal technical & operations teams to create precise and timely cost proposals. - Coordinate Projects End-to-End: Follow up with internal teams and vendors to ensure timely delivery of samples, updates, and smooth progress for clients. - Build Relationships (Not Just Close Deals): Maintain communication with clients, address their inquiries, provide guidance, and keep them confident and motivated throughout their brand-building journey. In order to excel in this role, you should meet the following qualifications: - Bachelors degree in any field (Science / Maths background is a plus, but not mandatory) - Strong English communication skills (written & spoken) - Proficiency in using MS Office (Word, Excel, PowerPoint, Outlook) - Ability to manage multiple projects - Enjoy working in a fast-paced, growing environment Skinovation Sciences is India's only end-to-end service provider for skincare brand launch, covering everything from idea to shelf including Insights, R&D, Production, Compliance, and Sales Growth all under one roof. If you are passionate about skincare, enjoy interacting with people, and are keen on contributing to the growth of brands from the ground up, this opportunity could be your gateway to a rewarding career in the skincare industry. Apply now by emailing your CV to Team@skinovationsciences.com with the subject line "Application - Client Engagement Executive [Your Name]" or by filling out the form at https://forms.gle/1WGMCPGFkrJG1dwB9. Join Skinovation Sciences to experience a supportive, positive work culture, earn a fixed compensation with high-end performance-based sales incentives, and gain valuable learning in B2B sales within a fast-paced startup ecosystem.,

You are invited to join us as a Customer Engagement Executive Intern (Only Female - Internship) where you will have the opportunity to represent our brand with professionalism, engage warmly with customers, and create a positive atmosphere. This dynamic part-time internship is perfect for freshers from any discipline who are enthusiastic, smart, and energetic. **Key Responsibilities:** - Interact warmly with walk-in customers and visitors. - Collect feedback, reviews, and testimonials. - Take photos or video bytes with customers (with consent). - Maintain a positive and friendly atmosphere. - Ensure high standards of customer service. - Support the marketing team with customer engagement data. **Who Can Apply:** - Candidates with any degree background and good communication skills. - Excellent English communication skills (knowledge of Tamil or other local languages is a plus). - Smart, well-groomed, and professional appearance. - Energetic, outgoing, and people-friendly attitude. - Available for part-time work from 2 PM to 9 PM, 6 days a week. **What You'll Gain:** - Real-world customer interaction experience. - Exposure to customer engagement strategies. - Opportunity to enhance interpersonal and communication skills. - Internship Certificate & Letter of Recommendation upon successful completion. If you are ready to bring smiles, stories, and energy to our space, apply now and become the face of our brand! **Benefits:** - Paid sick time **Schedule:** - Day shift - Morning shift **Work Location:** In person Don't miss this opportunity to gain valuable experience and make a positive impact on our customers" experience. Apply now and embark on this exciting internship journey with us!,

Role Overview: As a Customer Engagement Associate at Vibi Software Solutions, you will be responsible for managing customer interactions, ensuring satisfaction, account management, sales, and consulting with clients on software solutions. This full-time on-site role is based in Madurai South. Key Responsibilities: - Manage customer interactions to ensure satisfaction - Handle account management and sales activities - Consult with clients on software solutions - Utilize customer engagement and customer satisfaction skills effectively - Demonstrate account management and sales experience - Apply consulting skills for client interactions - Showcase excellent communication and interpersonal skills - Utilize strong problem-solving abilities - Collaborate effectively in a team environment Qualification Required: - Customer engagement and customer satisfaction skills - Account management and sales experience - Consulting skills for client interactions - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work collaboratively in a team - Experience in the software industry is a plus - Bachelor's degree in Business, Marketing, Computer Science, or related field (Note: The additional details of the company were not provided in the Job Description) Role Overview: As a Customer Engagement Associate at Vibi Software Solutions, you will be responsible for managing customer interactions, ensuring satisfaction, account management, sales, and consulting with clients on software solutions. This full-time on-site role is based in Madurai South. Key Responsibilities: - Manage customer interactions to ensure satisfaction - Handle account management and sales activities - Consult with clients on software solutions - Utilize customer engagement and customer satisfaction skills effectively - Demonstrate account management and sales experience - Apply consulting skills for client interactions - Showcase excellent communication and interpersonal skills - Utilize strong problem-solving abilities - Collaborate effectively in a team environment Qualification Required: - Customer engagement and customer satisfaction skills - Account management and sales experience - Consulting skills for client interactions - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work collaboratively in a team - Experience in the software industry is a plus - Bachelor's degree in Business, Marketing, Computer Science, or related field (Note: The additional details of the company were not provided in the Job Description)

As a Customer Engagement Associate at Tradu, you will play a crucial role in executing the global customer engagement strategy under the guidance of the CRM Lifecycle Manager. Your primary focus will be on planning and optimizing CRM campaigns to enhance customer experience and drive key performance indicators. Your attention to detail, analytical mindset, and collaborative spirit will be instrumental in transforming CRM campaigns to deliver personalized and targeted content. Key Responsibilities: - Plan, create, and execute CRM campaigns aligned with the marketing calendar and product launches. - Develop and optimize customer journey lifecycles in collaboration with core teams. - Utilize multi-channel campaigns to improve key KPIs such as Open and Click to open rates, funded %, traded %, and retention rates. - Ensure that campaign messaging aligns with the overall customer journey, maintaining relevance and value. - Conduct quality assurance checks on campaigns to maintain compliance and suggest process enhancements. - Manage end-to-end campaign processes including design briefs, asset trafficking, and template creation. - Explore segmentation strategies for streamlined multi-channel journeys and leverage dynamic content opportunities. - Review retention/engagement reports to identify optimization opportunities and address concerns promptly. - Escalate any CRM platform or communication issues efficiently. - Collaborate with the VP of Lifecycle and Automation on campaign development and planning. Skills, Knowledge, and Experience: - Proficiency in core CRM and Retention Marketing KPIs. - Strong creative eye with exceptional attention to detail. - Customer-focused mindset with a solid grasp of marketing principles. - Experience in utilizing various marketing channels like email, push notifications, and content cards. - Proficient in Microsoft Office tools, especially Excel. - Ability to build and maintain strong working relationships. - Proactive and clear communicator with excellent time management skills. - Self-starter with a proactive approach to tasks. - Inquisitive nature, keeping abreast of the latest CRM trends and competitive insights. - Passion for customer engagement and commitment to maintaining Tradu's high standards. - Excellent written and verbal communication skills in English. Working days/hours: Monday to Friday; Office location - SKCL Prime, Plot No-C46A, Cipet road, Fourth Floor, Thiru Vi Ka Industrial Estate, Alandur, Guindy, Chennai -032 All Technementals Innovation India Private Limited employees must be eligible to work in India. Please review Tradu's website at https://www.tradu.com/uk/ for more information about the company.,

As a Senior Lead - Customer Engagement, Renewals & Marketing Support at Digit Insurance, you will play a crucial role in enhancing customer engagement and retention through your expertise in CRM operations, renewals, and modern communication strategies. Here is a breakdown of your responsibilities: - **Customer engagement** - Manage CRM operations, customer lifecycle processes, renewals, and retention strategies. - Drive app engagement, cross-selling, upselling, and wellness initiatives. - Leverage tools like MoEngage for personalized engagement and campaign automation. - **Data Strategy & Visualization** - Collaborate with Data Science teams to analyze customer behavior and create actionable cohorts. - Develop dashboards and reports using Power BI to track marketing performance and MIS. - **Communication Strategy** - Create platform-optimized communication for email, app notifications, social media, and digital channels. - Ensure messaging aligns with customer cohorts and business objectives for maximum impact. - **Cross-Functional Collaboration** - Partner with Sales, Business Teams, and Marketing Support to align strategies and streamline data flow. - Share insights and MIS reports with Senior Management for strategic decision-making. - **Process Optimization** - Drive automation and efficiency in marketing operations. - Establish best practices for data handling, reporting, and compliance. **Required Skills & Competencies:** - Expertise in CRM platforms (MoEngage or similar). - Proficiency in Power BI and data visualization. - Strong understanding of digital communication trends and platform-specific content strategies. - Excellent analytical, communication, and stakeholder management skills. **Qualifications:** - Bachelors/Masters degree in Marketing, Business, or related field. - 8-10 years of experience in marketing operations, CRM, and communication strategy. - Proven track record of working with cross-functional teams and senior leadership. At Digit Insurance, you will have the opportunity to: - Be part of a fast-growing, tech-driven insurance company. - Lead strategic marketing and communication initiatives with high business impact. - Work at the intersection of data, technology, and customer experience.,

As a Customer Engagement Specialist at our company, your role will involve providing subject matter expertise support for our Subscribers (Aspirants) through various channels such as Phone, E-mail, Chat, Telegram, Social-Media, and In-app ticketing support. Your strong communication skills and ability to work independently with a positive attitude will be key in delivering exceptional customer service. Key Responsibilities: - Respond to queries, complaints, and requests from assigned clients in a timely manner through multiple communication channels - Provide timely and effective responses to client inquiries and complaints, ensuring high-quality service delivery - Handle both inbound and outbound queries from prospective clients regarding product features, services, and packages - Develop a deep understanding of the designated function/domain, becoming a subject matter expert - Maintain accurate documentation of client interactions using designated tools - Create informative materials such as info videos, guides, and written content to assist clients on various processes and information relevant to the counselling/admission process Qualifications: - Any Degree Skills Required: - Excellent written and verbal communication skills in English and Tamil - Continuous learning mindset with the ability to explain complex concepts clearly - Customer-centric mindset with proactive, self-motivated, patient, and flexible attributes - Freshers/Experienced candidates with experience in Customer Support or related roles will have an advantage Location: - Nagercoil CTC: - 2.25 L per annum (starting package) If you have a passion for helping others and are dedicated to providing exceptional customer service, we encourage you to share your resume with us at hiring@zynerd.com. As a Customer Engagement Specialist at our company, your role will involve providing subject matter expertise support for our Subscribers (Aspirants) through various channels such as Phone, E-mail, Chat, Telegram, Social-Media, and In-app ticketing support. Your strong communication skills and ability to work independently with a positive attitude will be key in delivering exceptional customer service. Key Responsibilities: - Respond to queries, complaints, and requests from assigned clients in a timely manner through multiple communication channels - Provide timely and effective responses to client inquiries and complaints, ensuring high-quality service delivery - Handle both inbound and outbound queries from prospective clients regarding product features, services, and packages - Develop a deep understanding of the designated function/domain, becoming a subject matter expert - Maintain accurate documentation of client interactions using designated tools - Create informative materials such as info videos, guides, and written content to assist clients on various processes and information relevant to the counselling/admission process Qualifications: - Any Degree Skills Required: - Excellent written and verbal communication skills in English and Tamil - Continuous learning mindset with the ability to explain complex concepts clearly - Customer-centric mindset with proactive, self-motivated, patient, and flexible attributes - Freshers/Experienced candidates with experience in Customer Support or related roles will have an advantage Location: - Nagercoil CTC: - 2.25 L per annum (starting package) If you have a passion for helping others and are dedicated to providing exceptional customer service, we encourage you to share your resume with us at hiring@zynerd.com.

As a Customer Service Executive in the Client Engagement department, your role involves supporting and coordinating activities for the Client Engagement Team. Your key responsibilities include: - Managing communications with internal and external stakeholders - Building positive relations within the team and external parties - Scheduling and organizing meetings/events while maintaining the agenda - Preparing Minutes of Meeting (MoM) and tracking open items until closure - Supporting growth and program development - Managing the ticketing tool and highlighting any breach of Service Level Agreements (SLAs) with stakeholders - Facilitating the completion of regular reports - Documenting Change Requests from clients and understanding their requirements in relation to our product - Constantly seeking ways to improve monitoring, identify issues, and deliver better value to the customer - Analyzing statistics and compiling accurate reports Preferred Requirements: - Proven experience as a program coordinator or in a relevant position - Tech-savvy and proficient in MS Office - Quick learner with the ability to work with diversity and multi-disciplinary teams - Excellent time-management and organizational skills - Outstanding verbal and written communication skills - Detail-oriented and efficient - Flexible to work long hours and over weekends/holidays when required - Onsite travel for short or long durations may be necessary Qualifications and Education Requirements: - Post Graduate degree or equivalent, preferably in Computer Science or Engineering - Preferably 2-3 years of relevant experience Working conditions: - General shift with flexibility to extend working hours as needed and to coordinate with multi-location teams In the role of Project Manager, you will be responsible for overseeing the planning, implementation, and tracking of system implementation projects. Your primary duties and responsibilities include: - Coordinating internal resources and third parties/vendors for project execution - Ensuring projects are delivered on-time, within scope, and within budget - Developing project scopes and objectives, involving relevant stakeholders - Ensuring resource availability and allocation - Developing a detailed project plan to track progress - Managing project changes and risks effectively - Reporting project performance and escalating issues as needed - Establishing and maintaining relationships with clients and stakeholders - Providing post-implementation support and maintenance to clients - Creating and maintaining comprehensive project documentation Requirements: - Great educational background, preferably in computer science or engineering - Proven working experience as a project administrator in the IT sector - Solid technical background with software development and web technologies understanding - Excellent client-facing and verbal communication skills - Strong organizational skills with attention to detail - Working knowledge of Microsoft Office - Exposure to Java/Oracle is a plus - PMP/PRINCE II certification is a plus - Flexible to work long hours and over weekends/holidays when required - Onsite travel for short or long durations may be required If you believe you have the skills and experience for these roles, we invite you to send your resume or portfolio to be part of our talent pool.,