248 Customer Self Service Jobs in Chennai

Role: Premium Acquisition Manager (PAM) Location: Chennai / Coimbatore CTC: Up to 4.5 LPA Qualification: Full-time Graduate (10+2+3 / 10+2+4, Regular College) Experience: 15 Years Age Limit: Up to 32 Years Requirement: Two-wheeler with valid Driving License (Mandatory)  Contact Person- Tharani Contact - +91 8667869865 Email   :   tharani@liveconnections.in Role Overview The Premium Acquisition Manager (PAM) will be responsible for acquiring high-value customers, driving CASA growth, and managing HNI client relationships. The role demands strong sales skills, customer engagement capability, and the ability to build long-term relationships with premium clients. The candidate should have prior experience in CASA sales, current account acquisition, or handling HNI customers in the banking or financial services sector. Key Responsibilities Customer Acquisition & Business Development Acquire new high-value customers for CASA and Premium Banking products. Drive Current Account and Savings Account (CASA) acquisition through field sales. Identify and tap potential customer segments within the assigned geography. HNI Client Handling Manage and maintain relationships with HNI (High Net-Worth Individuals). Provide personalized banking solutions based on customer needs. Ensure high levels of service and engagement for premium clients. Portfolio & Revenue Management Achieve monthly and quarterly acquisition targets. Cross-sell relevant banking products such as FD, RD, debit cards, insurance, etc. Ensure continuous monitoring of customer satisfaction and product usage. Market Intelligence & Reporting Track competitor activities and market trends in the assigned area. Maintain accurate documentation, sales reports, and customer interaction records. Share feedback on customer needs and product improvements. Required Skills & Competencies Technical / Domain Skills CASA Sales Current Account Acquisition HNI Client Handling Field Sales Exposure Cross-Selling Banking Products Soft Skills Excellent communication & interpersonal skills Customer-centric approach Negotiation and persuasion ability Strong relationship-building skills Self-driven and target-oriented

Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.  Persuasive Speaking Skills Communication Skills Self-Control Adaptability Empathy

Role Overview: Kannanware Innovations, a fast-growing SAP Partner, is seeking a high-performing Business Growth Head for SAP Enterprise Solutions & Services to drive business growth by acquiring and expanding enterprise customers for SAP S/4HANA Public Cloud, Private Cloud, On Premise, and ECC related services. As a Business Growth Head, you will collaborate with various teams to identify opportunities, build executive relationships, and close high-impact deals across APAC, EMEA, and the USA. Key Responsibilities: - Develop and execute a sales strategy to achieve revenue targets across assigned geographies and verticals. - Maintain an active relationship with SAP on Sell & Service partnership deals to meet targets. - Identify, qualify, and close new business opportunities in SAP S/4HANA ERP and Office of the CFO solutions & services. - Build strong relationships with CXO-level decision-makers and influence key stakeholders. - Collaborate with pre-sales and delivery teams to create compelling value propositions. - Maintain an active pipeline of opportunities, report on forecasts, and progress. - Represent Kannanware at industry events, conferences, and client meetings. - Contribute to strategic planning, account segmentation, and partner/channel development initiatives. Qualifications Required: - Bachelor's or master's degree in business, Engineering, or related field; MBA is a plus. - Minimum 8+ years of proven experience in selling enterprise solutions and services, especially SAP. - Strong track record of exceeding sales targets and building long-term client relationships. - Excellent understanding of enterprise buying behavior and decision-making processes. - Deep familiarity with ERP implementation, cloud solutions, and digital transformation initiatives. - Experience selling into global clients across diverse industries. - Outstanding communication, presentation, and negotiation skills. - Self-driven, result-oriented, and highly collaborative. (Note: Additional details about the company were not provided in the job description.),

As a Director Client Services at our Customer Care team within the Customer Success division, you will play a crucial role in executing the Customer Care strategy. Your responsibilities include driving accountability through KPIs at both customer and agent levels, collaborating with peers for standardized training and QA, and working with the CX Transformation leader to implement reimagined end-to-end processes across operations. You are a highly skilled professional with extensive industry knowledge and exceptional inspirational leadership abilities. Your experience in partnering with stakeholders to drive strategic initiatives and team execution will be invaluable. Utilizing data, processes, and effective communication, you will influence outcomes and ensure accountability for yourself, stakeholders, and your team. Your interpersonal skills and ability to influence others will enable you to drive vision, team performance, customer impact, and business metrics. You are self-motivated and adept at creatively solving business challenges and seizing opportunities independently, even when faced with unclear next steps. The Customer Care team in Chennai supports customers by addressing issues across our suite of products through various channels such as call, case, and chat. Your role will involve managing day-to-day operations and performance of the team, supporting the organization in achieving shared goals, driving Continuous Improvement (CI) and Process Improvement programs to reduce intake volume, and partnering with the Director of Omnichannels to implement self-service programs and enhancements. **Key Responsibilities:** - Support direct reports in managing day-to-day operations and team performance - Assist in achieving shared goals for the Customer Care organization - Drive CI/Process Improvement programs to reduce intake volume and promote proactive reporting/self-service in collaboration with the Director of Processes and Projects - Collaborate with the Director of Omnichannels to deploy suitable self-service programs, enhancements, and monitor volume and reason-codes **Qualifications:** - 10+ years of experience in customer issue resolution - 2-5 years of experience in managing in an Omnichannel environment (voice, chat, web) - Deep understanding of contact center technologies and Workforce Management - Salesforce experience is preferred,

Role Overview: As an Executive in Customer Success/Client Relations at the Data & Capability Operations Hub in Chennai, your primary responsibility will be to increase awareness and usage of CRISIL Research products and services among clients. You will engage with various client segments such as commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, and insurance companies in allocated geographies. Your role will involve developing relationships with key users, gathering market feedback, and collecting testimonials from users. Key Responsibilities: - Conduct trainings and product demos to increase user adoption of CRISIL research services. - Establish rapport with key users in client organizations. - Gather feedback for new product development and enhancements. - Collect timely feedback and testimonials from users. - Maintain up-to-date product knowledge to effectively communicate value proposition to clients. - Update contacts, client feedback, and meeting reports regularly. - Track competition activities and provide insights to the business. - Manage key accounts through regular meetings with contacts at different levels and departments. Qualifications Required: - 1 to 4 years of experience in a similar role. - Self-motivated with a focus on achieving business objectives. - Strong communication and interpersonal skills. - Ability to engage with clients and build relationships. - Willingness to meet clients in person for follow-ups and product explanations. Note: - This is not a sales role. - There is no revenue generation target for this position.,

As an Engineer at Movate (formerly known as CSS Corp), your role will involve handling customer calls and troubleshooting technical issues related to Network Devices. You will be responsible for ensuring that each customer receives outstanding service by resolving their issues in the first interaction. Additionally, you will need to acquire knowledge about newly released products and recent updates to provide accurate support. **Key Responsibilities:** - Handle customer calls and troubleshoot technical issues related to Network Devices - Resolve customer issues in the first interaction - Stay updated on newly released products and recent updates - Provide outstanding service by maintaining solid product knowledge - Position and sell Premium support contracts based on customer support entitlement **Qualifications Required:** - Self-Motivated & Ability to Work Under Pressure - Good comprehensibility and understandability of customer requirements - Critical thought process and decision-making capability with focus on accuracy - Knowledge of Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies - Customer centricity and eagerness for continuous knowledge upgradation - Ability to sell/Upsell In terms of soft skills, you should possess good English verbal skills and excellent logical reasoning abilities. Computer Proficiency in basics understanding of Hardware and Software, Computer fundamentals, Internet, and Networking fundamentals is also required for this role.,

You will be responsible for managing end-to-end customer support for the V7 SaaS product, ensuring timely resolution of queries and issues. Your key responsibilities will include: - Defining, documenting, and continuously improving support processes such as ticketing, escalation, and resolution workflows. - Acting as the primary point of contact for strategic customers, maintaining strong relationships, and proactively addressing concerns. - Collaborating with Engineering teams to provide customer feedback and assist in prioritizing product enhancements. - Tracking, analyzing, and reporting on support metrics like response time, resolution time, CSAT, etc., to drive continuous improvement. - Developing knowledge base articles, FAQs, and other self-service resources for customers. - Training internal teams and new hires on product functionality and support processes. - Building and managing a high-performing support team (if required in the future). Preferred candidate profile: - 5+ years of experience in customer support or customer success, preferably in SaaS or B2B software. - Proven experience in defining support processes and workflows. - Strong relationship management skills with the ability to handle strategic and high-value customers. - Excellent communication and interpersonal skills. - Analytical mindset to monitor metrics and identify areas for improvement. - Hands-on familiarity with support tools such as Zendesk, Freshdesk, Jira Service Desk, or equivalent. - Experience working closely with Product and Engineering teams is a plus.,

In this role at MicroGO, a Chennai-based company dedicated to reducing infectious diseases through a One Health approach, you will be a vital part of a team that includes scientists, engineers, product application specialists, sales, and customer care professionals. **Key Responsibilities:** - Assemble, test, and maintain electronic components and systems - Design circuits and PCBs - Integrate systems - Analyze and resolve technical issues - Collaborate with cross-functional teams to develop new products **Qualifications:** - Diploma or Bachelor's Degree in Electronics Engineering or a related field - Expertise in PCB assembly, component replacement, soldering, and service - Ability to interpret and test electronic schematics and assemblies - Verification testing, troubleshooting, and debugging experience - Familiarity with oscilloscopes, power supplies, signal generators, and logic analyzers - Strong problem-solving, communication, and teamwork skills - Self-motivated, detail-oriented, and results-driven - Willingness and ability to learn new technologies and engineering solutions MicroGO is a forward-thinking company that values innovation and collaboration in the pursuit of a healthier world.,

As an Inside Sales Representative at NextGen E-Learning Hub, your role will involve identifying and generating leads, converting potential clients into customers, and managing client accounts to ensure satisfaction. You will be handling customer inquiries, maintaining excellent customer relationships, meeting sales targets, and collaborating with the team to achieve organizational goals. Key Responsibilities: - Identify and generate leads effectively - Convert potential clients into customers - Manage client accounts to ensure satisfaction - Deal with customer inquiries and maintain excellent customer relationships - Meet sales targets and collaborate with the team Qualifications: - Proven skills in Inside Sales and Lead Generation - Expertise in Customer Satisfaction and Customer Service - Experience in Account Management and building long-term client relationships - Proficiency in CRM tools and sales software is an asset - Strong organizational and time management skills - Self-motivated, results-driven, and able to meet or exceed sales goals - Bachelor's degree in Business Administration, Marketing, or a related field is preferred - Previous experience in the e-learning or education sector is a plus,

We are hiring for "Voice Process Executive" for Mnc (It service and BPO Consulting services provider) Working Location: Chennai Domain: Bpo- Inbound and Outbound calling Experience- Fresher to 3 years Working Days- For International Voice Process: 5 days with night shifts (Saturday and sunday off). For Domestic Voice Process: 6 Days with 1 Fixed Sunday off.   Key Responsibilities: Customer Servicing, Outbound or Inbound Calls Queries handling is required. Should be comfortable to handle inbound and outbound calls Coordinating with the concerned teams to maintain the timelines. Converting our existing user base into leads. Keeping a Excel track of converted leads. Providing resolutions to the customer for their issues using multiple tools. Promoting Pre-Sales or Post- sales. Collect customer's feedback & information and report to management. Determining the cause of the problem and explaining the best solution to solve the problem.  Qualification: Fresher or any exp into voice process/Client Servicing Any Graduation Good Communication Skills (English is mandatory) Good Intra- Personal and Leadership skills Self-motivated, goal oriented, desire to deliver results Ability to work well under pressure while maintaining high attention to detail. Excellent in problem solving& Decision making Flexible in working in all shifts as per business requirement Logical& analytical thinking  Company details: It is mnc company, a global provider of consulting and managed services, technology, and technicalsupport, cross channel media and Renewal management to various organizations. With offices in the Brazil, China, Indonesia, Japan, south Korea, Vietnam and India, we creates game- changing customer journeys that help brands grow, across the world and into the future.   Interested candidates kindly reach on: varsha12tiwari@gmail.com 7053013122

Directors of Customer Service are responsible for training and supervising staff and developing new Customer Service procedures in order to maximize business performance. Skills typically listed on a Director of Customer Service resume example are leadership, management abilities, IT skills, analytical thinking and the capacity to motivate teams. Those seeking to secure this type of position are not necessarily required formal education, although many candidates display a Bachelor Degree in their resumes. Customer Service experience is crucial for the job.

As a Senior Customer Success Manager at FourKites, you will play a crucial role in providing the best customer experience by fostering consultative relationships with your book of business. By partnering closely with our Sales team, you will help customers meet their business objectives, identify growth opportunities, and ensure they are maximizing the value of the FourKites platform. Your dedication to customer success will be key in creating delighted customers who are fully utilizing and benefitting from our product. **Responsibilities:** - Own the overall relationship with your assigned customers, focusing on increasing adoption, driving usage, ensuring retention, and maximizing satisfaction. - Establish and maintain a trusted advisor relationship with each customer, driving continued value from our products and services. - Develop and nurture customers for advocacy, helping them achieve their critical goals and key performance indicators. - Conduct quarterly Executive Business Reviews to review progress, set new goals, and identify opportunities for growth. - Identify and develop upsell opportunities, advocating for customer needs across departments. - Manage account escalations and prioritize customer needs, ensuring timely resolution and high-quality service. **Qualifications:** - Minimum of 6 years of experience working with enterprise customers in a Customer Success or Account Management role at a SaaS company. - Preferably have experience in the Supply Chain industry. - Strong multitasking and workload prioritization abilities. - Demonstrated flexibility in working cross-functionally within a fast-paced, rapidly changing environment. - Proven drive for efficiency, problem-solving, and timely task completion. - Bilingual proficiency is a plus. Please note that this role requires working in Night Shift. FourKites is a leader in AI-driven supply chain transformation, providing real-time visibility and automated action to global enterprises. Our Intelligent Control Tower offers a comprehensive view of orders, shipments, inventory, and assets, empowering companies to prevent disruptions, automate tasks, and optimize supply chain performance. With over 3.2 million supply chain events processed daily, we help 1,600+ global brands move from reactive tracking to proactive supply chain orchestration. At FourKites, we offer competitive compensation with stock options, outstanding benefits, and a collaborative culture for all employees worldwide, including: - 5 global recharge days, in addition to standard holidays, and a flexible approach to work. - Parental leave, an annual wellness stipend, and volunteer days for self-care and community support. - Opportunities for learning and celebrating diversity throughout the year. - Access to cutting-edge AI tools and models, enabling you to experiment and enhance your effectiveness in your role. We are committed to supporting our employees both in and out of the office and are always open to new ways to enhance our support systems.,

As a Technical Customer Support Advisor at AppGlide, you will play a crucial role in providing first-line support to customers and partners of our Israel-based partner, a fast-growing AI-generated video creation SaaS platform. Collaborating closely with on-site product and customer success teams worldwide, your responsibilities will include rapidly resolving software issues, addressing customer requests, and ensuring the highest level of problem resolution and service excellence. Your excellent communication, analytical, and problem-solving skills, along with a strong technical acumen, will be essential for success in this role. Responsibilities: - Maintain updated knowledge of all company products and services to provide adequate education to customers - Promptly respond to customer questions as per the company's SLA and provide information to resolve any issues - Provide information and instructions about relevant products - Make product suggestions to meet customers" specific needs - Obtain necessary information from customers for proper follow-up - Document important customer information for future reference - Triage newly reported problems, assign proper severity, and work to identify a resolution - Troubleshoot issues through reproducing the problem and determine resolution - Update the ticket tracking system to provide accurate and current status of support issues - Maintain proactive communication upward and across client contacts - Create Knowledge Base articles regularly to expand self-help tools for customers and internally Qualifications Required: - 2+ years of experience in product/customer support - Excellent English communication (verbal/written) skills in a customer support role - Bachelors degree in related discipline or relevant experience required (Engineering/CS/MIS/Communications degree preferred) - Quick learner - Strong sense of ownership - Strong sense of urgency - Excellent organizational, customer relationship, verbal, and written communication skills - Highly dependable and professional - Excellent problem-solving and listening skills - Ability to train others in the use of customer products - Highly motivated, proactive self-starter with a positive attitude If you are excited about working with world-class teams and cutting-edge technology, this role at AppGlide is the perfect opportunity for you. The working days would be 5 days a week, with candidates covering Saturday/Sunday on rotation. The ideal candidate should be a super technical, fast learner with excellent English writing and verbal skills.,

As a User Access Management Specialist, your role involves managing various aspects related to user access and identity within the organization. Your key responsibilities include: - Coordinating new user onboarding by provisioning accounts, assigning access rights, and ensuring hardware/software setup through service requests. - Handling IT service requests such as password resets, software installations, access permissions, and standard catalog items. - Providing real-time chat and ticket-based support via the internal IT support platform, resolving issues or escalating as needed. - Documenting all tickets, updates, and resolutions accurately in the IT Service Management (ITSM) system. - Managing user offboarding by deprovisioning accounts and tracking returned assets. - Collaborating with HR and other departments to ensure smooth onboarding and offboarding experiences. - Maintaining and updating knowledge base articles, FAQs, and self-service resources. - Adhering to ITIL best practices for incident, request, and problem management. In the realm of User Access Management (UAM), you will be responsible for: - Processing user provisioning, deprovisioning, and modification requests across various systems and applications. - Ensuring timely onboarding and offboarding in line with organizational security and compliance policies. - Managing user group memberships, role assignments, and access permissions. - Conducting periodic access reviews, certifications, and recertifications. Regarding Identity and Access Management (IAM), your duties will include: - Administering identity lifecycle operations using IAM platforms such as Okta, Azure AD, SailPoint, or Ping. - Enforcing least privilege and role-based access control (RBAC) principles. - Supporting multi-factor authentication (MFA), single sign-on (SSO), and related authentication/authorization integrations. - Monitoring IAM logs, performing audits, and investigating anomalies or access-related incidents. - Collaborating with HR, IT, and business units to align access provisioning with job roles. - Assisting with IAM projects, system enhancements, and automation initiatives. - Generating access and compliance reports for audits (e.g., SOX, ISO 27001). Additionally, you will be responsible for developing and maintaining standard operating procedures (SOPs) and access management documentation to ensure alignment with internal security standards, regulatory requirements, and audit controls. Your core skills will include proficiency in Service Request Management, Customer & Technical Support, Ticket Tracking & ITSM Tools, User Access Management (UAM), Identity & Access Management (IAM), ITIL Process Adherence, and Compliance & Audit Reporting. As a User Access Management Specialist, your role involves managing various aspects related to user access and identity within the organization. Your key responsibilities include: - Coordinating new user onboarding by provisioning accounts, assigning access rights, and ensuring hardware/software setup through service requests. - Handling IT service requests such as password resets, software installations, access permissions, and standard catalog items. - Providing real-time chat and ticket-based support via the internal IT support platform, resolving issues or escalating as needed. - Documenting all tickets, updates, and resolutions accurately in the IT Service Management (ITSM) system. - Managing user offboarding by deprovisioning accounts and tracking returned assets. - Collaborating with HR and other departments to ensure smooth onboarding and offboarding experiences. - Maintaining and updating knowledge base articles, FAQs, and self-service resources. - Adhering to ITIL best practices for incident, request, and problem management. In the realm of User Access Management (UAM), you will be responsible for: - Processing user provisioning, deprovisioning, and modification requests across various systems and applications. - Ensuring timely onboarding and offboarding in line with organizational security and compliance policies. - Managing user group memberships, role assignments, and access permissions. - Conducting periodic access reviews, certifications, and recertifications. Regarding Identity and Access Management (IAM), your duties will include: - Administering identity lifecycle operations using IAM platforms such as Okta, Azure AD, SailPoint, or Ping. - Enforcing least privilege and role-based access control (RBAC) principles. - Supporting multi-factor authentication (MFA), single sign-on (SSO), and related authentication/authorization integrations. - Monitoring IAM logs, performing audits, and investigating anomalies or access-related incidents. - Collaborating with HR, IT, and business units to align access provisioning with job roles. - Assisting with IAM projects, system enhancements, and automation initiatives. - Generating access and compliance reports for audits (e.g., SOX, ISO 27001). Additionally, you w

Role Overview: You will be responsible for managing the complete onboarding process for all ZoomInfo customers, ensuring a smooth and timely implementation experience. This includes serving as the primary point of contact, coordinating with cross-functional teams, and driving customer satisfaction through proactive communication and effective project management. Key Responsibilities: - Manage the comprehensive onboarding process for all ZoomInfo customers, including new business, renewals, and upsells, to ensure organized programs with detailed goals and timelines. - Serve as the primary point of contact for customers during the onboarding and implementation phase, addressing customer goals, managing tasks, and providing regular updates. - Build implementation strategies to ensure customers are onboarded within defined SLAs, coordinating communication with other business areas for a streamlined approach. - Collaborate with customer success, training, and integrations teams to create a cohesive approach for successful implementation and training. - Mentor customers on implementing ZoomInfo products, provide thought leadership, and address challenges they may face. - Ensure smooth handoff of new accounts to the Customer Success Manager and/or Account Manager, documenting wins and challenges for their success. - Own Customer Journey tasks in Salesforce, documenting all steps and touchpoints accordingly. - Perform various professional tasks with creativity, imagination, and a thorough understanding of employee/customer needs. Qualifications Required: - Bachelor's degree. - 3 to 5 years of experience in customer success and/or project management, preferably in a SaaS environment. - Ability to manage multiple priorities, adapt quickly to changes, and respond to customer requests effectively. - Highly collaborative, organized, and execution-oriented with strong presentation skills. - Excellent project management skills with attention to detail, timelines, and quality of work. - Strong problem-solving skills and flexibility in addressing project issues. - Experience with Salesforce CRM and B2B solutions is preferred. - Familiarity with ZoomInfo products and solutions is a plus. - Superior relationship and communication skills, both verbal and written. - Ability to thrive in a fast-paced environment that values hard work and self-motivation.,

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, your role involves providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your responsibilities include: - Maintaining the support process and handling support requests according to procedures. - Using service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identifying and resolving problems following agreed procedures. - Performing defined tasks to monitor service delivery against service level agreements. - Analyzing service records regularly to identify actions required to maintain or improve service levels. - Prioritizing and diagnosing incidents according to agreed procedures. - Investigating causes of incidents and seeking resolution. - Escalating unresolved incidents and providing service recovery. - Documenting and closing resolved incidents according to agreed procedures. - Maintaining secure, accurate, and current configuration on configuration items (CIs). - Applying tools, techniques, and processes to track, log, and correct information related to CIs. - Investigating and identifying the root cause of incidents remotely and assisting with the implementation of remedies and preventative measures. To thrive in this role, you need to have: - Working knowledge of technical documentation. - Knowledge of management agent concepts, redundancy concepts, and remote console architecture. - Knowledge of vendor technologies such as Cisco, EMC, Dell Avaya, etc. - Customer service orientation and pro-active thinking. - Problem-solving skills with a high level of drive and self-organization. - Good attention to detail. - Good analytical and logical thinking. - Excellent spoken and written communication skills. - Ability to work well with others and in groups with colleagues and stakeholders. Academic qualifications and certifications required: - Bachelor's degree or equivalent in Information Technology or Computing or a related field. - Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC (e.g., CCNA (DC)). Required experience: - Entry-level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking, and IT infrastructure. - Entry-level experience in technical support to clients, diagnosis, and troubleshooting. - Entry-level experience providing remote support in Data Centre technologies. Workplace type: On-site Working About NTT DATA: NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. They are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA is one of the world's leading AI and digital infrastructure providers, with capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. NTT DATA offers consulting and industry solutions to help organizations and society move confidently into the digital future. As a Global Top Employer, NTT DATA has experts in more than 50 countries and provides clients with access to an ecosystem of innovation centers and partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer (Note: The section "Third parties fraudulently posing as NTT DATA recruiters" has been omitted as it is not relevant to the job description.),

Role Overview: As a 1st Line Application Support Analyst at WPP, you will be based in Chennai, providing support to end users for various applications hosted on supported platforms. Your role will involve troubleshooting applications, performing administrative tasks, and responding to incident tickets to ensure the efficient functioning of business objectives. Key Responsibilities: - Deliver support to end users for various applications hosted on supported platforms - Troubleshoot applications and software for internal and external customers - Provide support for all request fulfilment requirements for applications - Perform administrative tasks such as user set-up and changes - Field incoming incident/request/problem tickets in ITSM toolkit - Review support tickets to ensure all relevant information is included - Prioritize and respond to tickets, escalating to 2nd and 3rd line teams when necessary - Perform hands-on fixes at the desktop level - Track incident progress through to resolution and update key stakeholders - Record and document the entire problem-solving process - Maintain performance of all software and platforms across the organization - Identify and learn appropriate software platforms used and supported by the organization - Provide support for testing new and existing software platforms - Post software updates, knowledge bases, and resources on company intranet - Test fixes and perform post-resolution follow-ups Qualifications Required: - College diploma or university degree with a minimum of 1 year equivalent work experience - Basic understanding of incidents, problems, change, and release management processes - Experience with troubleshooting principles and methodologies - Highly self-motivated with good analytical and problem-solving abilities - Strong customer service orientation and excellent communication skills - Ability to communicate technical information in a user-friendly way - Attention to detail and adaptability to new working methods - Desirable skills include certifications in ITIL foundation v3, knowledge of media types and file formats, interest in advertising and technology, previous work experience in advertising agency/postproduction facility, experience of Incident Management, basic web development skills, proficiency in a second language (Brazilian Portuguese, German, Mandarin, Spanish), coding background, and experience working within customer service capacity Additional Company Details: WPP is committed to fostering a culture of creativity, belonging, and continuous learning. They aim to attract and develop the brightest talent, providing exciting career opportunities for personal growth. The company encourages inclusivity, collaboration, and the free exchange of ideas to create better futures for people, clients, and communities.,

Role Overview: CultureMonkey, a rapidly growing HR Tech SaaS startup, is seeking a Senior Customer Success Manager who thrives in fast-paced environments and is passionate about redefining employee engagement and company culture. As a self-starter, you will play a crucial role in driving customer success and satisfaction by implementing cohesive strategies and innovative projects. Key Responsibilities: - Craft and implement tailored customer success strategies at critical stages of the customer journey, including upcoming renewals and QBRs/EBRs. - Partner closely with founding members to provide valuable insights that enhance the overall customer process. - Strategically plan and execute new projects to identify opportunities for increased product usage and adoption. - Develop and launch engaging campaigns to educate and nurture customers on the latest product features. - Regularly report on product adoption, usage, and customer health to the leadership team, delivering actionable insights to stakeholders. - Experiment with diverse approaches to maintain a qualified pipeline of renewals. - Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores. - Provide operational oversight to ensure targets and KPIs are met. - Educate clients on best practices to achieve product success with CultureMonkey. Qualifications Required: - 5-8 years of overall experience with at least 5 years in a Customer Success role, preferably in SaaS/HR Tech. - Balanced skill set encompassing strategic insight, analytical capability, business acumen, operational efficiency, effective communication, and collaboration skills. - Proficiency in systematic organization and delivering high-quality customer excellence. - Expertise in applying data-oriented methods and demonstrating powerful execution abilities. - Proven experience in stakeholder management, identifying key customers, and collaborating with multiple teams. - Strong knowledge of relevant CS tools and technologies. - Customer-centric mindset with exceptional relationship-building skills. - Proven expertise in front-ending global customers, preferably in the US. Note: Check out Life at CultureMonkey [here](https://www.culturemonkey.io/life-at-culturemonkey/),

Role Overview: As a Customer Support Representative, your primary responsibility will be to engage with customers through online chat and messaging platforms. You will respond to inquiries, provide information, offer assistance, and ensure comprehensive resolution to complaints and queries. Additionally, you will assist customers in navigating products or services, address their questions, concerns, and technical issues, while maintaining a high level of professionalism and customer service etiquette in all interactions. Key Responsibilities: - Engage with customers through online chat and messaging platforms, responding to inquiries and providing information. - Assist customers in navigating products or services and addressing their questions, concerns, and technical issues. - Troubleshoot and resolve customer problems, escalating complex issues when necessary. - Document customer interactions, including inquiries, solutions provided, and follow-up actions. - Maintain a balance between NPS & RSAT to ensure a positive customer experience and minimize operating losses. - Collaborate with team members and other departments to ensure consistent and effective customer support. - Meet or exceed performance targets, including response time, customer satisfaction scores, and other specified goals. Qualifications Required: - 3-5 years of customer service experience in an international process (US & UK). - Ability to handle real-time customers in a high-pressure environment and de-escalate situations effectively. - Excellent written communication skills with a service-oriented attitude. - Good analytical, problem-solving, and multitasking skills. - Proficiency in grammar, spelling, and punctuation with a typing speed of 30 WPM and 90% accuracy. - Basic knowledge of banking, credit cards, and retail bank operations. - Familiarity with CX metrics such as FCR, Rep-SAT, NPS, and CSAT. - Willingness to work night shifts/graveyard shifts with mandatory rotation every 4 months. Additional Company Details: The company emphasizes the importance of maintaining a professional attitude and image for all internal and external customers. Employees are expected to stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers. The organization values individuals who are goal-oriented, self-disciplined, highly motivated, and result-oriented, with a willingness to take initiative and learn continuously.,

As a Customer Support Specialist at Nokia, you will be joining the Network Cloud Automation Practices team. Your role will involve troubleshooting technical issues related to Nokia's FN products, such as SDAN and Home WiFi, while also building strong global customer relationships. Working in a hybrid environment that offers remote work flexibility and dynamic in-person interactions, you will have the opportunity to work with cutting-edge technologies, continuously learn, contribute to customer satisfaction, and collaborate with a passionate team. Key Responsibilities: - Troubleshoot, diagnose, and resolve technical issues reported by customers using strong technical troubleshooting skills. - Ensure compliance with Service Level Agreements (SLAs) while maintaining high KPI quality performance metrics. - Collaborate with additional tiered support teams and third-party vendors to drive effective issue resolution. - Maintain accurate case information in the support tool, providing timely and appropriate follow-up to customers. - Apply software services processes, policies, tools, and documentation effectively to enhance service delivery. - Record time tracking meticulously and engage in self-development through regular updates on new products and releases. - Build and nurture strong customer relationships to foster satisfaction and loyalty on a day-to-day basis. Qualification Required: - Academic background in Telecommunication, Systems Engineering, Computer Science Engineering, or related careers. - Only active undergraduate students are eligible for this position. Key Skills And Experience: - 2-4 years of industry experience with hands-on skills and knowledge in projects and roles within the industry. - Proficiency in programming languages such as Python, JavaScript, and JAVA. - Expertise in cloud technologies like AWS, GKE, RedHat, Azure. - Strong understanding and experience working in Linux environments. - Exposure to open-source components such as Keycloak, RabbitMQ, Kafka. - Good knowledge of Kubernetes and Docker/containerd, with the ability to design, deploy, and manage microservices at the infrastructure level. - Proficiency in working with MQTT and USP protocols. - Understanding of GPON technology and its applications. - Excellent technical troubleshooting skills to diagnose and resolve complex issues efficiently. - Strong communication and interpersonal skills for building and maintaining customer relationships. - Problem-solving and analytical skills to analyze issues and develop effective solutions. - Ability to work effectively in a team, both in-person and virtually. About The Company: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. The company strives to create an inclusive way of working where employees are open to new ideas, empowered to take risks, and encouraged to bring their authentic selves to work. Nokia offers continuous learning opportunities, well-being programs, mentoring programs, and a highly diverse and inclusive culture where employees thrive and are empowered. The company is committed to inclusion and is an equal opportunity employer. Join Nokia and be part of a company where you will feel included and empowered to succeed.,