2,534 Customer Profitability Jobs in Nadiad

Key Job Responsibilities  To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being  Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate 1 year experience in lending / financial services 

Key Job Responsibilities  To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being  Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate 1 year experience in lending / financial services 

Job Opening: Customer Care Manager Job Code: ITC/CCM/20251105/11636 Location: Jabalpur Experience: 4-10 Years Qualification: Bachelors Degree Salary Range: 12,00,000 -20,00,000 (Annual) Posted On: 27th Nov About the Role We are looking for an experienced Customer Care Manager to oversee vehicle service quality, warranty processes, and customer satisfaction across channel partners. The role involves analyzing technical complaints, ensuring service process implementation, and supporting strategic customers. The ideal candidate should have strong technical understanding, warranty expertise, and experience in passenger vehicle (PV) service operations. Key Responsibilities Analyze technical complaints and coordinate rectification of vehicle defects. Manage and maintain internet-based warranty processes. Ensure proper implementation of service processes across channel partners. Support the development and strengthening of secondary service channels. Provide product feedback to improve quality and customer experience. Conduct training sessions for service managers and dealership teams. Handle special service support for strategic and high-value customers. Manage spare parts orders and ensure timely availability. Guide channel partners on workshop optimization and profitability improvement. Oversee service guarantees and ensure adherence to policies. Conduct monthly visits to workshops and assess performance metrics. Skills & Competencies Strong technical understanding of automotive systems Experience in warranty management and service processes Excellent communication, troubleshooting, and analytical skills PV service operations experience preferred Ability to manage dealer relationships and drive performance Why Join Us Opportunity to lead customer service initiatives High-impact role supporting service quality and customer satisfaction Work closely with technical, service, and channel partner teams How to Apply Interested candidates may share their updated resume with the Job Code: ITC/CCM/20251105/11636 for faster processing.

Territory Manager Customer Care (Tractor) Job Code: ITC/TMCC-T/20251120/16687 Position: Territory Manager Customer Care Experience: 3-12 years CTC: 700,000 1,050,000 annually Location: Jhansi Industry: Automobiles & Components / Tractor & Farm Equipment Position Type: Full-time Status: Open About the Role We are seeking a dedicated and technically proficient Territory Manager Customer Care to oversee tractor customer service operations across dealerships, authorized service points, and direct farmer interactions. The role is critical in ensuring high Customer Satisfaction Index (CSI), timely service delivery, warranty management, and overall customer retention. The ideal candidate will have hands-on experience in tractor customer care, strong technical knowledge, and the ability to lead teams to achieve service excellence. Key Responsibilities Customer Care & Service Management Manage dealers, authorized service points, and farmers from product installation through post-warranty support. Ensure quality installation of tractors and timely service adhering to organizational standards. Resolve customer grievances across channels including workshops, toll-free numbers, social media, and legal cases. Handle product complaint resolution and provide structured feedback to Plant Headquarters through field technical reports. Ensure retention of customers during and after warranty. Conduct field service activities to maintain top industry CSI ratings. Warranty & Audit Management Manage warranty control, audits, and dispute resolution. Reduce vehicle downtime and improve service quality across the territory. Oversee dealership profitability and sustainability. Ensure achievement of service business targets including spares, lubricants, and accessories. Team & Dealer Capability Building Build capabilities of dealer manpower in technical skills, systems, and processes. Conduct service quality audits and gather actionable feedback. Drive field trials, retro-fitment initiatives, and continuous improvement programs. Implement systems to propagate best practices at dealership and organizational levels. Qualifications B.E. in Mechanical, Automobile, or related engineering discipline. 3-12 years of experience in tractor customer care, after-sales service, or field service management. Strong technical skills and understanding of tractor products and service systems. Proven ability to manage teams, drive dealer performance, and maintain high CSI. Excellent problem-solving, communication, and customer handling skills. Why Join Us Lead customer care and service excellence for a reputed tractor brand. Opportunity to directly impact customer satisfaction and retention. Work with a dynamic team to drive dealership efficiency and technical capability. Exposure to strategic initiatives including warranty management, audits, and retro-fitment programs. How to Apply Interested candidates should share their updated resume with Job Code: ITC/TMCC-T/20251120/16687 mentioned in the subject line.

As a Customer Relationship Manager, your role involves managing customer relationships, analyzing data to enhance customer satisfaction, and driving loyalty programs. Your focus will be on creating personalized marketing strategies to improve customer retention and growth. Key Responsibilities: - Set store sales plans and quotas aligned with business objectives. - Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. - Implement production, productivity, quality, and customer service standards. - Recommend product lines and ensure appropriate merchandise mix. - Drive sales, margin, shrink control, inventory management, and cost optimization. - Manage commercials and statutory compliance. - Manage performance and foster teamwork among store staff. - Identify and develop talent for critical positions. - Address customer feedback to improve service and processes. - Stay updated on competition and manage customer escalations. - Drive local events and promotions as per marketing calendar. - Promote a "Customer Obsessed Culture" to prioritize customer centricity. Qualification Required: - Graduation/Post Graduation. Key Performance Indicators: - Business Management: Gross Margin, SOH Segment & Brand mix, Discount Management. - Brand share. - Finance: Paper/card VM Implementation, Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. - Customer Experience: VOC- Participation, score, SQA, complaints, Loyalty cards. - People Management. - Business Acumen: profitability, Competition. - Jio Business: Activations, Recharges, CAF Rejections. In this role, you will need to demonstrate functional competencies in Operational Effectiveness, Finance Management, Analysis and Problem Solving, and Results Orientation. Additionally, behavioral competencies such as Self-Development, Emotional Intelligence, Customer Service Orientation, People Management, Communication, Teamwork, and Collaboration are essential for success.,

Role Overview: Kovai.co is looking for a Customer Success Specialist to join their team. As a Customer Success Specialist at Kovai.co, you will be responsible for managing client portfolios, analyzing customer data to improve their experience, sustaining business growth and profitability, minimizing customer churn, handling and resolving customer requests, and being highly organized and able to multitask. You will need to be self-driven, proactive, and have knowledge of the customer success process. Key Responsibilities: - Manage Client Portfolios - Analyze Customer Data and improve customer experience - Sustain business growth and profitability by maximizing value - Minimize customer churn - Handle and resolve customer requests - Highly organized and able to multi-task - Self-driven and proactive in nature - Knowledge of customer success process Qualifications Required: - Experience working with a CRM - Ability to deliver engaging presentations - Attention to details and good problem-solving skills - Excellent Interpersonal skills - Excellent written and verbal communication Kovai.co is a technology powerhouse that delivers best-in-class enterprise software and game-changing SaaS solutions worldwide. They are committed to fostering a culture of belonging and respect for all, standing firmly against discrimination to ensure equal opportunity for everyone to build a successful career. If you are passionate about redefining tech and empowering customers, consider joining the tribe at Kovai.co where passion meets purpose. Apply now for this exciting opportunity to make a global impact.,

As an Assistant / Deputy Manager Commercial at GKN Automotive India, you will play a pivotal role in leading customer account management and business development for West Zone clients such as Tata Motors, Bajaj Auto, MG Motors, Stellantis, and Fiat. Your responsibilities will directly impact 3040% of GKN India's revenue and volume. Your key responsibilities will include: - Leading pre-RFQ engagement, RFQ generation, quote preparation, and negotiation - Driving competitive insights to shape winning proposals - Maintaining and improving profitability across current and new business - Owning budgeting, demand planning, and long-range strategy (4YP) - Developing and executing customer business strategies - Conducting strategic visits to foster customer intimacy and long-term growth - Managing pricing mechanisms and settlements - Collaborating with plant teams on supply chain, quality, and overdue issues - Applying global key account management practices and profitability metrics - Analyzing and leveraging competitive intelligence for business advantage Qualifications & Experience: - Bachelor of Engineering (MBA preferred) - 810 years of experience in the auto component industry, ideally with Tier 1 system suppliers Core Competencies: - Strong analytical and reasoning skills - Excellent communication and negotiation abilities - Collaborative mindset and team leadership potential - Assertiveness, decision-making, and persuasive influence Joining GKN Automotive India will provide you with the opportunity to be part of a high-performance team shaping the future of mobility. You will gain exposure to global account strategies, leadership development, and the chance to make a measurable impact on business growth.,

As a Director, Professional Services at Numerator, you will play a crucial role in overseeing the delivery of implementation, consulting, and support services to our clients. Your responsibilities will include leading and managing a team of consultants, project managers, and implementation specialists, ensuring successful project delivery, and driving customer satisfaction and retention. Your deep understanding of professional services operations and proven leadership skills will be essential in scaling service delivery functions in a fast-paced environment. **Responsibilities:** - Lead and manage the professional services team, overseeing consultants, project managers, and implementation specialists. - Develop and execute a strategic vision for the professional services organization in alignment with overall business objectives. - Ensure the timely completion, budget adherence, and high-quality delivery of client projects. - Implement best practices, methodologies, and processes to drive operational excellence in service delivery. - Collaborate with Sales, Product, and Customer Success teams to ensure seamless execution of client engagements. - Monitor key metrics such as utilization rates, project profitability, and customer satisfaction to optimize service performance. - Act as an executive sponsor for key accounts, fostering strong client relationships and driving customer satisfaction and retention. **Qualifications Required:** - Bachelor's degree in Business, Project Management, or a related field. Advanced degree or relevant certifications (e.g., PMP, ITIL) are a plus. - 10+ years of experience in professional services, consulting, or a related field, with at least 5+ years in a leadership or management role. - Proven track record of managing and scaling professional services organizations while focusing on customer satisfaction and profitability. - Strong grasp of project management principles, consulting best practices, and service delivery methodologies. - Experience collaborating cross-functionally with sales, product, and customer success teams to achieve business goals. - Exceptional leadership and people management skills to develop high-performing teams. - Effective communication and relationship-building abilities, including managing executive-level client relationships. At Numerator, we are reinventing the market research industry by empowering leading brands and retailers with unparalleled insights into consumer behavior. Join us in shaping tomorrows success with today's market intelligence.,

As a Customer Relations Co-Worker at IKEA in New Delhi, you will play a crucial role in ensuring that every customer enjoys a seamless shopping experience. Your passion for creating a positive customer experience and your ability to thrive in a fast-paced retail environment will be key in this role. Your friendly and approachable demeanor, coupled with strong problem-solving skills, will make you an excellent fit for this position. Your responsibilities will include: - **Providing exceptional customer service:** Be helpful, friendly, and solution-oriented when assisting customers. - **Handling complaints and inquiries:** Actively listen to customers, efficiently resolve their concerns, and escalate issues when necessary. - **Optimizing the shopping experience:** Maintain a well-equipped, organized, and efficient workspace. - **Assisting with product assembly & exchanges:** Aid customers with assembly concerns and exchange components as needed. - **Supporting store goals:** Understand and contribute to the store's commercial action plan to enhance sales and profitability. - **Ensuring store safety & compliance:** Create a safe and secure shopping environment for customers and colleagues. - **Promoting IKEA values:** Uphold and embody IKEA's values in all customer interactions. Your background and skills should include: - Experience in customer service and retail environments. - Strong interpersonal skills to build rapport with customers. - Ability to efficiently handle multiple tasks. - Strong problem-solving skills and attention to detail. - Capability to work independently and collaboratively in a team. - Fluent in English, both written and spoken. - Passion for home furnishing and understanding customers" everyday life at home. Working at IKEA means contributing to making a better everyday life for many individuals. If you are passionate about people and creating genuine interactions, IKEA is the perfect place for you. Join our diverse team to build and maintain long-lasting relationships with customers, gather feedback, and ensure a positive experience for all visitors. IKEA is an equal opportunity employer committed to creating an inclusive and accepting work environment.,

Role Overview: As the leader of the Network Customer Success team in the AP region at Mastercard, reporting to the Regional Lead of Customer Success, your role is crucial in developing and executing strategic priorities to ensure positive outcomes for priority customers and segments through effective utilization of Services network products. Collaboration with cross-functional teams will be essential to deliver the full value proposition of Mastercard Network Products to customers. Key Responsibilities: - Establish strong partnerships with customers by understanding their business needs and ensuring value realization during network product launch and post-sale - Identify optimization opportunities to drive customer value and strategic goals through Mastercard products - Define key performance indicators related to cost, performance, and optimization for better insights - Utilize Mastercard Services offerings to help customers achieve their goals and leverage the value propositions of Mastercard products - Identify opportunities for additional Mastercard products to enhance the impact of Network Product offerings - Work with internal technical solutions to provide information that aids customer decision-making and enhances visibility into product value realization - Develop training materials, thought leadership, and customer-facing playbooks to support customer priorities and the Customer Success value proposition - Simplify complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner - Assist in creating tools to scale deliverable customer-facing insights on behalf of Mastercard Network Solutions and Customer Success teams Qualifications Required: - Ability to manage and empower a diverse team, fostering a culture of inclusivity and development at both individual and team levels - Extensive experience in the Technology, Financial Services, Acquirers/Processors, Service Providers, or digital platform partners - Proven track record of identifying opportunities for customer partnerships to enhance mutual value - Successful history in developing sustainable customer success strategies aligned with organizational goals - Proficiency in analyzing customer metrics and leveraging data to drive initiatives for mutual profitability and growth - Strong skills in deriving insights from market analysis, customer engagements, and opportunities to inform strategic decisions and sustain competitive advantage - Experience in developing innovative solutions to complex customer challenges - Demonstrated ability to build and maintain relationships, creating value with key stakeholders across the organization - Advanced capability to translate complex technical capabilities into customer-centric solutions,

In this role at Dow, you will be the most senior Customer Service representative, acting as the interface between customers and business value chain partners. Your main focus will be on delivering exceptional service and driving profitability. You will provide solutions to customers, manage operational needs, and collaborate closely with functional partners to achieve company objectives. Your responsibilities will include executing the order entry and fulfillment process, reviewing and processing order requests, maintaining product knowledge, strengthening customer relationships, and ensuring service levels are maintained. Key Responsibilities: - Execute the order entry process and manage order fulfillment for key customers, high value centers, or complex scenarios. - Review, validate, and process order requests in compliance with guidelines. - Maintain thorough knowledge of products, applications, and service offerings. - Develop solid relationships with customers, understand their needs, and gather market intelligence. - Coordinate activity at assigned customer accounts and manage other accounts based on deep knowledge. - Maintain service levels according to business prioritization. - Differentiate between customer requirements and Dow capabilities to choose the best solution. Qualifications Required: - Bachelors Degree in any field - 3 years of experience preferred (Note: Omitted additional details about Dow Chemical International Pvt Ltd as it was not present in the Job Description),

Job Description: You will be responsible for overseeing the overall operations and management of the company. Your role will involve strategic planning, financial management, and team leadership to ensure the company's growth and success. Key Responsibilities: - Develop and implement business strategies to achieve company goals - Monitor financial performance and make necessary adjustments to ensure profitability - Lead and manage a team of employees, providing guidance and support - Establish strong relationships with clients, suppliers, and other stakeholders - Stay updated on industry trends and market conditions to make informed decisions Qualification Required: - MBA degree in Business Administration or a related field - Minimum of 10-15 years of experience in a senior management role - Strong leadership skills and ability to drive results Please note that to apply for this position, kindly share your CV at the following Email Id: careers@modibuilders.com. Job Description: You will be responsible for overseeing the overall operations and management of the company. Your role will involve strategic planning, financial management, and team leadership to ensure the company's growth and success. Key Responsibilities: - Develop and implement business strategies to achieve company goals - Monitor financial performance and make necessary adjustments to ensure profitability - Lead and manage a team of employees, providing guidance and support - Establish strong relationships with clients, suppliers, and other stakeholders - Stay updated on industry trends and market conditions to make informed decisions Qualification Required: - MBA degree in Business Administration or a related field - Minimum of 10-15 years of experience in a senior management role - Strong leadership skills and ability to drive results Please note that to apply for this position, kindly share your CV at the following Email Id: careers@modibuilders.com.

As the Territory Manager- CE at Hero Motocorp, you will be part of the Customer Experience team and report to the Area Service Manager. Your role is purpose-driven to ensure maximum customer connect for enhancing customer experience. Some key responsibilities include: - Driving revenue growth and maximizing profitability in Dealer Service - Increasing the Happiness Index (CEI & CES) and working on reducing customer complaints - Ensuring timely submission of Warranty and FSC claims by channel partners - Reducing non-claiming channel partners and warranty rejection Your day-to-day activities will involve strategizing and making plans to drive revenue growth, interacting with stakeholders, and exploring ways to improve customer satisfaction levels directly. Qualifications and Experience: - BE / B Tech (Mech) - Minimum 2-3 years as Territory Manager in any OEM Technical Skills/Knowledge: - Knowledge of Product & Variants - Knowledge of systems & processes at Hero & channel partner - Channel Management - Proficiency in MS Office (Advanced Excel) Behavioural Skills: - Customer Complaint Management - Inter-personal relationships/People Management Skills - Effective Time Management - Business Communication - Effective Decision making Working at Hero Motocorp, the world's largest manufacturer of motorcycles and scooters, will give you the opportunity to work with bright innovators. Hero is known for its cutting-edge future of mobility and commitment to innovation. Join Hero to be a part of a brand celebrated by millions of Indians and recognized globally for its manufacturing prowess. About Hero Motocorp: - Headquartered in New Delhi, Hero is the world's largest manufacturer of motorcycles and scooters. - Presence in 47 countries across Asia, Africa, Latin America, and the Middle East. - Committed to developing modern, eco-friendly mobility solutions. - Plans to achieve next 100 million sales by 2030. - Globally benchmarked manufacturing and R&D facilities. - Listed in Dow Jones Sustainability Index. - Launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA. At Hero, you will have the opportunity to be your best and work with the best in the industry. If you dream big and strive for excellence, Hero is the place for you to make a difference in the world of mobility. As the Territory Manager- CE at Hero Motocorp, you will be part of the Customer Experience team and report to the Area Service Manager. Your role is purpose-driven to ensure maximum customer connect for enhancing customer experience. Some key responsibilities include: - Driving revenue growth and maximizing profitability in Dealer Service - Increasing the Happiness Index (CEI & CES) and working on reducing customer complaints - Ensuring timely submission of Warranty and FSC claims by channel partners - Reducing non-claiming channel partners and warranty rejection Your day-to-day activities will involve strategizing and making plans to drive revenue growth, interacting with stakeholders, and exploring ways to improve customer satisfaction levels directly. Qualifications and Experience: - BE / B Tech (Mech) - Minimum 2-3 years as Territory Manager in any OEM Technical Skills/Knowledge: - Knowledge of Product & Variants - Knowledge of systems & processes at Hero & channel partner - Channel Management - Proficiency in MS Office (Advanced Excel) Behavioural Skills: - Customer Complaint Management - Inter-personal relationships/People Management Skills - Effective Time Management - Business Communication - Effective Decision making Working at Hero Motocorp, the world's largest manufacturer of motorcycles and scooters, will give you the opportunity to work with bright innovators. Hero is known for its cutting-edge future of mobility and commitment to innovation. Join Hero to be a part of a brand celebrated by millions of Indians and recognized globally for its manufacturing prowess. About Hero Motocorp: - Headquartered in New Delhi, Hero is the world's largest manufacturer of motorcycles and scooters. - Presence in 47 countries across Asia, Africa, Latin America, and the Middle East. - Committed to developing modern, eco-friendly mobility solutions. - Plans to achieve next 100 million sales by 2030. - Globally benchmarked manufacturing and R&D facilities. - Listed in Dow Jones Sustainability Index. - Launched a separate brand for emerging mobility solutions, including Electric Vehicles (EV) - VIDA. At Hero, you will have the opportunity to be your best and work with the best in the industry. If you dream big and strive for excellence, Hero is the place for you to make a difference in the world of mobility.

You will be responsible for overseeing a team of customer success managers, technical support engineers, onboarding specialists, and delivery partners across multiple products within the organization. Your primary role will be to serve as the primary site contact lead for the CX organization in India. You will work cross-functionally with Sales, Product, Engineering, and Global Support teams to establish project goals and deliverables. Additionally, you will own all the post-sales functions in the APAC region, ensuring cost-effective service delivery while optimizing customer outcomes and profitability. Your key responsibilities will include: - Hiring and providing on-the-ground talent management. - Leading financial planning, budgeting, forecasting, and reporting for Customer Success, Support, and Delivery functions. - Partnering with global leaders to design and execute strategies for customer onboarding, engagement, satisfaction, adoption, retention, and expansion. - Driving support transformation initiatives to optimize SLAs, self-service capabilities, and resolution metrics. - Leading efforts to align customer journeys with value realization and business outcomes. - Collaborating with Sales leadership to support pre-sales to post-sales handoff and drive upsell/cross-sell motions. - Representing the voice of the customer in internal forums and executive reviews. - Establishing customer-focused culture and operational rigor across teams through mentoring, coaching, and people development. - Reporting regularly on customer metrics, trends, escalations, and financial performance to the global executive team. - Engaging closely at the site level across all functions to create an overall engaged team. Qualifications required for this role: - 15+ years of experience in Customer Success, Professional Services, or post-sales leadership roles, ideally in SaaS or enterprise software companies. - Proven experience leading cross-functional teams across Customer Success, Onboarding, Support, and Delivery. - Strong familiarity with B2B customer success metrics, enterprise account management, and retention strategies. - Demonstrated experience influencing P&L for post-sales or customer operations, with a track record of improving service profitability. - Ability to lead with empathy, influence senior stakeholders, and operate effectively in a global matrix organization. - Deep understanding of customer onboarding, escalation management, and renewals workflows. - Experience working in high-growth environments; ability to drive structure in ambiguity. - Excellent communication, executive presence, and stakeholder engagement skills. - Bachelors degree in engineering, or related field required. Masters or MBA preferred. Your aptitudes should include: - Customer-first mindset with a bias for proactive problem-solving. - Data-driven, outcomes-oriented leader capable of interpreting trends and driving changes. - Skilled collaborator with Sales, Product, Engineering, and Operations stakeholders. - Track record of building high-performance teams and developing leadership talent. - Strong commercial mindset with the ability to align customer experience with financial goals. - High integrity, resilience, and adaptability in fast-paced environments. - Passionate about customer advocacy, operational excellence, and continuous improvement.,

Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.

Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.

Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.

Role Overview: As the Head of Direct-to-Consumer (D2C) at our company, you will be responsible for leading the overall strategy, execution, and performance of our D2C business. We are looking for a dynamic leader with a strong background in e-commerce, digital marketing, and customer experience. The ideal candidate will have a proven track record of scaling D2C operations and a deep understanding of the digital consumer landscape. Key Responsibilities: - Strategic Planning and Execution: - Develop and implement the D2C strategy to achieve revenue and profitability targets. - Oversee the creation and execution of comprehensive marketing plans to drive brand awareness, customer acquisition, retention, and growth. - Analyze market trends, consumer behavior, and competitive landscape to identify opportunities for growth and differentiation. - E-Commerce Management: - Lead the management of the companys e-commerce platform, ensuring a seamless and engaging user experience. - Optimize the online shopping experience through effective site design, navigation, content, and merchandising. - Implement strategies to increase conversion rates, average order value, and customer lifetime value. - Digital Marketing: - Drive digital marketing initiatives, including SEO/SEM, email marketing, social media, content marketing, influencer partnerships, and paid advertising. - Monitor and analyze campaign performance metrics, leveraging data to refine and improve marketing efforts. - Develop and manage the digital marketing budget, ensuring cost-effective use of resources. - Customer Experience: - Champion a customer-centric culture, ensuring high levels of customer satisfaction and loyalty. - Oversee customer service operations, implementing best practices to resolve issues and enhance the overall customer experience. - Collect and analyze customer feedback to inform product development and marketing strategies. - Team Leadership and Development: - Collaborate cross-functionally with product, supply chain, and technology teams to align D2C initiatives with broader company objectives. - Build, lead, and mentor a D2C team, fostering a culture of innovation. - Financial Management: - Develop and manage the D2C P&L, ensuring alignment with financial goals and objectives. - Track and report on key performance indicators (KPIs), providing regular updates to senior leadership. - Identify and implement cost-saving opportunities while maintaining a high-quality customer experience.,

As a Manager Customer Account Management at our company, your role will involve leading sales, profitability, and 5P in-store execution for assigned customers in the FMCG Key Account sector, with experience in Modern/Supermarket/Take home channels. Your main responsibility will be to partner with customers to align company, category, and brand strategies to drive demand and profitable growth. **General Responsibilities:** - Manage operating departmental budgets and costs efficiently to ensure optimal resource allocation - Implement local go-to-market strategies, sales strategies, and customer strategies to achieve goals - Develop specific action plans for team members, conduct regular reviews, and ensure alignment towards overall goals - Identify short-term business needs of key customers and develop proactive business solutions across the full demand/supply chain - Conduct annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins - Gain approval for 5P activities and lead post-evaluation to understand the effectiveness of different investment levers - Review customer account reports, analyze data, and recommend sales/promotional activities for performance enhancement - Optimize business processes, improve services, and build long-term strategic relationships with key customers - Collaborate with cross-functional leaders to ensure alignment of strategies and processes **Functional Skills And Knowledge:** - Advanced knowledge of the industry/market/competitors/customers - Proven key account management experience in fast-moving consumer goods for Super/Hyper or Western Pharma channels - General understanding of supplier and customer relationship management, supply chain, field marketing, and branding - Advanced negotiation skills and proficiency in office productivity tools - Fluency in English, both written and spoken - Degree in Sales/Marketing or related fields In this role, you will play a critical part in driving sales, profitability, and customer satisfaction in the FMCG Key Account sector. Your expertise in key account management and strategic planning will be instrumental in achieving our company's growth objectives.,

As a Ship to Collect (STC); GCI; Credit & Collections; Disputes; Cash Applications; Billing Support Specialist, you will be responsible for taking supervisory responsibility to coordinate team activities on a day-to-day basis. Your role involves ensuring that processes and procedures are completed promptly and consistently to align with company goals and regulatory requirements. Key Responsibilities: - Demonstrating Accuracy & Attention to Detail - Utilizing Microsoft Office & PC Skills effectively - Applying Numerical Skills in daily tasks - Exhibiting Leadership Skills within the team - Communicating effectively through Written & Verbal Communication Skills You will be part of FedEx, a company that values a people-first philosophy and is committed to fostering a diverse, equitable, and inclusive workforce. Regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy, physical or mental disability, FedEx ensures fair treatment and growth opportunities for all qualified applicants. FedEx, as one of the world's largest express transportation companies, prides itself on being consistently recognized as one of the top 10 Worlds Most Admired Companies by "Fortune" magazine. With a global network serving over 220 countries and territories, FedEx relies on its exceptional team members to deliver outstanding customer experiences every day. The People-Service-Profit (P-S-P) philosophy guides every decision, policy, and activity at FedEx. By prioritizing the care of its people, FedEx empowers them to provide impeccable service to customers, leading to profitability that secures the company's future. Investing profits back into the business and its people is integral to FedEx's success, fostering a work environment that encourages innovation and high-quality service delivery. FedEx's culture, rooted in its values, has been fundamental to its growth and success since its inception in the early 1970s. While competitors may replicate systems and processes, FedEx's unique culture sets it apart in the global marketplace, driving its continued growth and competitiveness.,