5 Customer Profitability Jobs nearby Erode

As a Cluster Manager, you will be responsible for overseeing the operations, performance, and strategic alignment of multiple branches or business units within a defined geographic or functional cluster. Your role will involve ensuring that each unit/branch meets business goals, maintains high standards of service, and adheres to company policies and compliance requirements. You will be leading, supporting, and developing unit/branch managers to drive profitability, improve operational efficiency, and deliver exceptional customer experiences. Key Responsibilities: - Oversee the operations, performance, and strategic alignment of multiple branches or business units within a defined cluster. - Ensure each unit/branch meets business goals, maintains high service standards, and complies with company policies. - Lead, support, and develop unit/branch managers to drive profitability and operational efficiency. - Deliver exceptional customer experiences across all units/branches. Qualifications Required: - Bachelor's degree preferred. - 5 years of experience in retail clothing preferred. - Willingness to travel 100% preferred. (Note: No additional details about the company were provided in the job description),

Role Overview: As an Area Service Manager in the Electronic Appliances sector, your primary responsibility is to lead and manage a team of service technicians to deliver high-quality service to customers. You will oversee service operations, center appointments, customer satisfaction, technical support, process improvement, budget management, vendor relations, and quality assurance to ensure efficient service delivery. Key Responsibilities: - **Team Leadership:** Mentor and manage service technicians to uphold service quality. - **Service Operations:** Oversee scheduling, dispatch, inventory management, and service quality standards. - **Center Appointments:** Appoint and manage new service centers for expanded coverage. - **Customer Satisfaction:** Handle complaints and ensure high levels of customer satisfaction. - **Technical Support:** Troubleshoot complex issues related to LED TVs, Air Conditioners, and Washing Machines. - **Process Improvement:** Optimize service procedures for enhanced efficiency. - **Budget Management:** Control costs and improve profitability. - **Vendor Relations:** Manage relationships with suppliers to ensure parts availability. - **Quality Assurance:** Ensure adherence to industry quality standards. Qualification Required: - Bachelor's degree in Electronics, Electrical Engineering, or a related field. - 5-10 years of relevant experience in LED TV, Air Conditioner, and Washing Machine service. - Good working experience in CRM Software. - Proven managerial or leadership experience with strong team management and interpersonal skills. - Strong technical knowledge of LED TVs, Air Conditioners, and Washing Machines. - Excellent problem-solving and decision-making abilities. - Proficiency in computer applications and service management software. - Outstanding communication and customer service skills. - Budget management experience is a plus. (Note: Omitted Additional Details section as it was not present in the provided job description),

Role Overview: As a Jewel Store Operations Manager, you will oversee the daily operations of a retail store to ensure smooth functioning, maximize sales, and maintain high customer satisfaction. Your responsibilities will include managing staff, optimizing inventory, implementing sales strategies, and ensuring compliance with company policies. Key Responsibilities: - Staff Management: Recruit, train, supervise, and develop store staff, including scheduling and performance management. - Inventory Management: Monitor inventory levels, implement stock control measures, and manage the supply chain to minimize losses and ensure product availability. - Sales Optimization: Develop and implement strategies to drive sales growth, meet key performance indicators (KPIs), and achieve revenue targets. - Customer Service: Ensure a positive customer experience through excellent service, address customer concerns, and foster a customer-centric culture. - Store Presentation: Maintain visual merchandising standards, ensure the store is clean, organized, and appealing to customers. - Compliance: Ensure adherence to company policies, procedures, and safety regulations. - Process Improvement: Identify areas for improvement in store operations, develop and implement solutions, and monitor their effectiveness. - Financial Management: Manage store budgets, control expenses, and contribute to profitability. - Communication and Collaboration: Effectively communicate with store staff, other departments, and management. - Problem Solving: Address and resolve operational issues, including customer complaints, staff conflicts, and inventory discrepancies. Qualifications Required: - Leadership and Management: Ability to lead, motivate, and develop a team. - Communication Skills: Excellent verbal and written communication skills. - Problem-Solving Skills: Ability to identify, analyze, and resolve operational issues. - Analytical Skills: Ability to analyze sales data, inventory reports, and other key metrics. - Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a well-organized work environment. - Customer Service Skills: Ability to provide excellent customer service and resolve customer issues. - Technical Proficiency: Familiarity with retail technology, including point-of-sale (POS) systems and inventory management software. - Financial Acumen: Understanding of budgeting, expense management, and profitability. Please note that this is a full-time, permanent position with benefits including cell phone reimbursement, leave encashment, and provident fund. The schedule includes day shift and morning shift, with a performance bonus available. The preferred education level is a Bachelor's degree. Preferred experience includes 5 years as a Jewellery Store Operations Manager or Jewellery Store Assistant Manager. The work location is in person.,

Role Overview: As a Sales Manager, you will be responsible for leading, motivating, and coaching sales teams to achieve targets. You will develop and implement effective sales strategies, conduct market and competitor analysis, and forecast sales. Building and maintaining strong customer relationships, managing inventory effectively, and demonstrating financial acumen will be key aspects of your role. Effective communication with customers, team members, and management, along with a strong understanding of the automotive industry, will also be essential. Proficiency in relevant software skills is required for this position. Key Responsibilities: - Demonstrate leadership and management skills to lead sales teams towards achieving targets - Develop and implement effective sales strategies, conduct market and competitor analysis, and forecast sales - Build and maintain strong customer relationships, ensure customer satisfaction, and resolve issues - Manage inventory effectively to maintain optimal stock levels and minimize holding costs - Understand sales budgets, revenue targets, and profitability analysis - Communicate effectively with customers, team members, and management - Showcase industry knowledge of the automotive industry, including vehicle types, market trends, and competitor strategies - Proficiency in relevant software skills such as CRM systems, sales analytics tools, or inventory management software Qualifications Required: - Demonstrated ability to lead, motivate, and coach sales teams - Experience in developing and implementing sales strategies - Strong customer relationship management skills - Effective inventory management abilities - Understanding of sales budgets, revenue targets, and profitability analysis - Excellent communication and interpersonal skills - Knowledge of the automotive industry and market trends - Proficiency in relevant software skills Please note that the company offers benefits such as cell phone and internet reimbursement, as well as performance and yearly bonuses. The work schedule is day shift, and the work location is in person.,

Role Overview: As a Jewellery Showroom Manager, you will be responsible for overseeing and optimizing showroom operations to ensure smooth retail management and exceptional customer service. Your role involves managing store operations, inventory control, team leadership, and driving sales growth while maintaining high standards of professionalism and brand reputation. Key Responsibilities: - Oversee day-to-day operations of the jewellery showroom, ensuring a smooth workflow. - Implement and maintain standard operating procedures (SOPs) for optimal retail functioning. - Monitor store cleanliness, visual merchandising, and overall ambience to enhance the customer experience. - Ensure compliance with company policies, safety regulations, and industry standards. - Maintain knowledge of jewellery products, trends, and market demand. - Manage accurate pricing, stock replenishment, and product display strategies. - Coordinate with the inventory team to track stock movement and prevent shortages or excess stock. - Set and achieve sales targets, focusing on excellent customer service. - Analyze customer preferences and market trends to drive sales strategies. - Train and motivate sales staff to enhance product knowledge and selling skills. - Handle escalated customer queries and ensure timely resolution of complaints. - Build relationships with VIP customers and enhance customer retention programs. - Recruit, train, and manage showroom staff to ensure high performance. - Conduct regular performance evaluations and provide constructive feedback. - Develop incentive programs to motivate the team and drive sales. - Monitor sales figures, operating costs, and profitability metrics. - Ensure efficient cash handling, billing, and adherence to financial protocols. - Collaborate with the finance team to track expenses and control operational costs. Qualification Required: - Any degree Additional Details: Preference will be given to candidates with 2 to 3 years of experience in jewellery showrooms. Immediate joining candidates are preferred. Language Skills: - English (Preferred) Work Location: - In person Job Types: - Full-time, Permanent, Fresher Schedule: - Day shift, Morning shift Performance Bonus,

Job Role- Branch Relationship Manager  As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help ourcustomers realise their dreams and ambitions across ~500 branches in the country. As a market leaderin the consumer banking business, DBS has a full spectrum of products and services, includingdeposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards andpersonal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBSclients having an AUM INR 1 million through need-based approach and ensure clientcoverage and product penetration through cross-sell and up-sell of DBS products and services. To manage && maintain the highest customer satisfaction and service levels through pro-activeclient engagement && relationship management, coordinating internally with DBS Service andDistribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly && annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation && execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.  Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an addedadvantage Contact Person- Adam Contact detail- 8778148373 Email- adam@livecjobs.com

      Job Description: Area Manager Job Code: ITC/AM/20251119/21799 Experience: 10+ Years Salary Range: 1620 LPA Qualification: B.E. Location: Open to All Cities The Area Manager will be responsible for achieving the annual sales and service targets while strengthening overall brand visibility for Ashok Leyland across the assigned region. The role focuses on driving market share growth across all product verticals, ensuring seamless support for new product launches, and maintaining high operational standards across dealer locations through strict adherence to PRISM processes. A key aspect of this role is leading, guiding, and motivating both sales and service teams to deliver consistent performance. The Area Manager will play a crucial role in enhancing customer satisfaction by ensuring effective customer engagement, faster issue resolution, and strong coordination between dealerships and customers. In addition, the position involves monitoring operational costs, identifying opportunities for cost saving, and ensuring profitability for the dealer network. The ideal candidate must possess strong team management capabilities, a results-driven approach, and in-depth knowledge of sales and service operations within the commercial vehicle industry.    

Job Description: Territory Sales Manager Bus Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: B.E. Location: Open to All Cities The Territory Sales Manager Bus will be responsible for achieving annual bus sales targets and strengthening brand visibility for Ashok Leyland in the assigned territory. The role focuses on driving market share expansion, supporting new product introductions, and leading the dealer sales teams to achieve performance goals. The manager will ensure that all dealership activities align with company standards, including strict adherence to PRISM processes. A major part of the role involves enhancing customer satisfaction through proactive customer handling, timely issue resolution, and building strong relationships with fleet owners, operators, and dealers. The manager will provide product and process training to dealer sales executives to ensure consistency and effectiveness in sales operations. Additionally, the position requires continuous cost monitoring, identifying areas for cost optimization, and ensuring dealer profitability. The candidate will undergo extensive hands-on training before being assigned to field responsibilities.      

Role Overview: Kovai.co is looking for a Customer Success Specialist to join their team. As a Customer Success Specialist at Kovai.co, you will be responsible for managing client portfolios, analyzing customer data to improve their experience, sustaining business growth and profitability, minimizing customer churn, handling and resolving customer requests, and being highly organized and able to multitask. You will need to be self-driven, proactive, and have knowledge of the customer success process. Key Responsibilities: - Manage Client Portfolios - Analyze Customer Data and improve customer experience - Sustain business growth and profitability by maximizing value - Minimize customer churn - Handle and resolve customer requests - Highly organized and able to multi-task - Self-driven and proactive in nature - Knowledge of customer success process Qualifications Required: - Experience working with a CRM - Ability to deliver engaging presentations - Attention to details and good problem-solving skills - Excellent Interpersonal skills - Excellent written and verbal communication Kovai.co is a technology powerhouse that delivers best-in-class enterprise software and game-changing SaaS solutions worldwide. They are committed to fostering a culture of belonging and respect for all, standing firmly against discrimination to ensure equal opportunity for everyone to build a successful career. If you are passionate about redefining tech and empowering customers, consider joining the tribe at Kovai.co where passion meets purpose. Apply now for this exciting opportunity to make a global impact.,

As a Trainee Process Consultant - Non-Voice at Sagility, your role is crucial in contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show passion for learning and improving - Exhibit influencing skills - Ability to comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge & skills related to the process - Process claims, develop projects, and handle calls as per guidelines - Adhere to SLAs, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet Turnaround Time (TAT) requirements **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Drive individual and team efficiency and productivity through effective metric management - Coach, train, and motivate employees, evaluating their performance - Strategically lead and develop a team towards improved performance - Delegate and manage workloads and projects across functions - Problem-solving abilities, conflict handling, anticipation of issues, troubleshooting problems, and implementing creative solutions **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Strong comprehension ability Location: CMB, KCT Tech Park - East India *About Sagility:* The company values team performance and client satisfaction, aiming to improve profitability through effective action plans.,

Role Overview: You will be the Sales Head - Business responsible for leading the national/regional sales operations to drive revenue growth, expand market share, and build long-term client relationships. Your role will involve developing strategies for key markets, managing sales teams, and collaborating with cross-functional departments to provide customer-centric solutions. Key Responsibilities: - Develop and execute strategic sales plans to achieve revenue targets and grow the customer base. - Identify new business opportunities in sectors such as manufacturing, mining, steel, automotive, agriculture, material handling, and heavy industries. - Manage, mentor, and lead a team of regional sales managers, engineers, and channel partners. - Build strong relationships with key customers, OEMs, and distributors. - Analyze sales data, market trends, and competitor activities to adjust strategies accordingly. - Lead contract negotiations and major account management. - Collaborate with product development and marketing teams to align offerings with market demand. - Monitor pricing strategies, margins, and profitability across product lines. - Prepare accurate sales forecasts, reports, and budgets for senior leadership. - Ensure compliance with company policies, health & safety regulations, and ethical sales practices. Qualification Required: - B.E. in Mechanical Engineering - Experience: 20+ years - Industry Preferred: Any Industrial Products (Valves/ Couplings / Bearings / Gears) Additional Details: The ideal candidate will possess strong leadership and decision-making skills, proven expertise in managing nationwide sales with distributor handling experience, financial acumen including P&L management, excellent problem-solving and negotiation skills, stakeholder management abilities, capability to drive digital transformation and operational efficiency, and strong communication and interpersonal skills. Role Overview: You will be the Sales Head - Business responsible for leading the national/regional sales operations to drive revenue growth, expand market share, and build long-term client relationships. Your role will involve developing strategies for key markets, managing sales teams, and collaborating with cross-functional departments to provide customer-centric solutions. Key Responsibilities: - Develop and execute strategic sales plans to achieve revenue targets and grow the customer base. - Identify new business opportunities in sectors such as manufacturing, mining, steel, automotive, agriculture, material handling, and heavy industries. - Manage, mentor, and lead a team of regional sales managers, engineers, and channel partners. - Build strong relationships with key customers, OEMs, and distributors. - Analyze sales data, market trends, and competitor activities to adjust strategies accordingly. - Lead contract negotiations and major account management. - Collaborate with product development and marketing teams to align offerings with market demand. - Monitor pricing strategies, margins, and profitability across product lines. - Prepare accurate sales forecasts, reports, and budgets for senior leadership. - Ensure compliance with company policies, health & safety regulations, and ethical sales practices. Qualification Required: - B.E. in Mechanical Engineering - Experience: 20+ years - Industry Preferred: Any Industrial Products (Valves/ Couplings / Bearings / Gears) Additional Details: The ideal candidate will possess strong leadership and decision-making skills, proven expertise in managing nationwide sales with distributor handling experience, financial acumen including P&L management, excellent problem-solving and negotiation skills, stakeholder management abilities, capability to drive digital transformation and operational efficiency, and strong communication and interpersonal skills.

You will be responsible for leveraging data to derive insights aligning with the product's vision and customer needs. This includes gathering customer experience insights for product requirements and analyzing research, market data, and usability studies for data-driven decision-making. Your duties will involve monitoring product profitability and budget, leading sprint planning, daily standups, and retrospectives for effective execution. Collaboration with content developers, data scientists, product designers, and user experience researchers will be essential to uncover new opportunities. This role is that of an individual contributor. - Uses data to build insights on product requirements aligned with the shared vision. - Gathers insights from customer experience and needs to inform product requirements. - Analyzes research, market analysis, and usability studies for data-driven decision-making. - Monitors product profitability measures and budget. - Leads sprint planning, daily standups, and retrospectives for effective execution. - Collaborates with various teams to identify new opportunities. Qualifications: - Minimum of 5 years of relevant work experience. - Bachelor's degree or equivalent experience. Additional Responsibilities and Preferred Qualifications: - Strong knowledge of Customer, Enterprise, and Transaction data. The company's core values of Inclusion, Innovation, Collaboration, and Wellness guide the daily business operations, ensuring a global team approach with customers at the center. The company is committed to diversity and inclusion, fostering a culture that values all individuals. For more information about the company's culture and community, visit https://about.pypl.com/who-we-are/default.aspx. If you believe you have the skills and qualifications for this role, do not hesitate to apply. Join the Talent Community to explore opportunities further.,

As an experienced professional with over 4 years in the shipping and logistics industry, you will play a pivotal role in the hypergrowth logistics technology start-up, FreightMango. Your key responsibilities will include: - Demonstrating a deep understanding of the shipping and logistics industry in India, including knowledge of shipping and cargo movement rules, and the overall process requirements at different stages of cargo movement. - Utilizing hands-on experience in FCL/LCL, Ocean Freight, and Air Freight to generate sales from new and existing customers, meeting and exceeding the sales plan. - Acquiring and retaining customers, expanding the client base, and ensuring receivable management to increase cash flow. - Managing sales leads, focusing on all lines of business, including Vertical and preferred Sectors development. - Analyzing clients based on gross margin, volume, and profitability, while also handling customer escalations, deciphering customer needs, relationship building, budget and team management, negotiation, contracts, and B2B sales. Moreover, you are preferred to have the following skills: - Excellent written and verbal communication skills, along with good listening and presentation skills. - Ability to handle multiple open items daily, prioritize work time effectively through planning, and familiarity with digital technologies and advancements in the digital logistics sector. - Proven ability to close sales contracts, maintain high client retention, and a degree in sales & marketing, logistics & supply chain, international trade, or a related field (graduation is a must). If interested in this role, kindly share your profile by emailing it to careers@freightmango.com, where the team will reach out to you with further details.,

As a Portfolio & Service Manager in Business Banking, your role involves monitoring critical parameters for customers regularly, ensuring portfolio hygiene and timely renewal, and establishing relationships to create value and contribute to organizational objectives. Your responsibilities include: - Monitoring 8 key parameters for customers regularly - Leading Deferrals process management and resolving irregularities in accounts - Tracking account conduct and ensuring interest is served - Ensuring acknowledgment of DDPO for balance transfers - Identifying trends from collection metrics, designing action plans to minimize delinquencies, and maintain portfolio health - Collaborating with collections to mitigate NPAs and track early warning signals - Partnering with Enterprise Risk to identify and mitigate financial risks - Supplying information to collections and legal teams post-NPA, maintaining customer engagement - Classifying cases for restructuring or legal intervention, devising action plans, and ensuring implementation - Aggregating competitor policies information, defining suitable collection policies, and triggering mechanisms for the target customer segment - Ensuring team adherence to defined processes and policies with delinquent customers - Collaborating with business and support teams for issue resolution - Overseeing agency management and analyzing feedback - Driving business and data analytics for monitoring data trends - Recommending process and policy improvements for operational efficiencies and high-quality customer service - Staying updated on global market trends and competitor strategies - Spearheading initiatives to reduce operational costs and increase profitability Qualifications Required: - Graduate: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management - Post-graduation: MBA, PGDM With 8+ years of experience in business banking, you are well-equipped to handle the responsibilities of this critical role that directly impacts the financial institution's budget planning.,

As a Branch Manager at our company, located in Tiruvannamalai, your role will involve overseeing daily operations and staff performance to ensure customer satisfaction and meet branch financial goals. You will be responsible for managing budgets, optimizing processes, and ensuring compliance with company policies. Additionally, you will lead and mentor team members to deliver exceptional service while creating strategies to expand the customer base and improve profitability. Key Responsibilities: - Oversee daily operations and staff performance - Ensure customer satisfaction and meet branch financial goals - Manage budgets and optimize processes - Ensure compliance with company policies - Lead and mentor team members - Create strategies to expand the customer base and improve profitability Qualifications: - Leadership, team management, and staff training skills - Financial planning, budgeting, and analytical skills - Customer relationship management and client service experience - Process optimization, problem-solving, and organizational skills - Excellent verbal and written communication abilities - Proficiency in using branch-related software and tools - Bachelor's degree in Business Administration, Finance, or a related field - Previous experience in a leadership, financial services, or management role is a plus As a Branch Manager at our company, located in Tiruvannamalai, your role will involve overseeing daily operations and staff performance to ensure customer satisfaction and meet branch financial goals. You will be responsible for managing budgets, optimizing processes, and ensuring compliance with company policies. Additionally, you will lead and mentor team members to deliver exceptional service while creating strategies to expand the customer base and improve profitability. Key Responsibilities: - Oversee daily operations and staff performance - Ensure customer satisfaction and meet branch financial goals - Manage budgets and optimize processes - Ensure compliance with company policies - Lead and mentor team members - Create strategies to expand the customer base and improve profitability Qualifications: - Leadership, team management, and staff training skills - Financial planning, budgeting, and analytical skills - Customer relationship management and client service experience - Process optimization, problem-solving, and organizational skills - Excellent verbal and written communication abilities - Proficiency in using branch-related software and tools - Bachelor's degree in Business Administration, Finance, or a related field - Previous experience in a leadership, financial services, or management role is a plus

An Assistant General Manager (AGM) job description includes assisting the General Manager in overseeing daily operations, managing staff, and implementing company policies. Key responsibilities involve coordinating departments, developing business strategies, and ensuring profitability through budgeting and cost control. The role also requires strong leadership, communication, and problem-solving skills to drive business goals and enhance customer satisfaction.  Responsibilities and duties Assist with operations: Help the General Manager oversee all daily business operations, coordinate activities across departments, and implement strategies to achieve organizational goals. Manage staff: Participate in hiring, training, and performance management of employees. Foster a positive and productive work environment and serve as a point of contact for staff concerns. Financial management: Assist with budgeting, financial planning, and cost control to ensure the profitability of the business. Customer service: Ensure high standards of customer service are met. Interact with customers, gather feedback, and address issues to enhance satisfaction. Strategic planning: Contribute to the development and implementation of business strategies, and help identify areas for improvement in productivity and efficiency. Compliance and safety: Ensure that all health, safety, and company policies are implemented and enforced across the organization. Administrative tasks: Handle various administrative duties, including scheduling, and assist with other tasks as needed. 

Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.

Customer Service Executives motivate and supervise employees in the customer service department of a company. Their work helps ensuring a high level of customer satisfaction and company profitability. Those interested in a Customer Service Executive position should be able to complete work activities such as hiring staff, determining training needs, implementing customer service procedures, finding solutions for the most difficult customer issues, analyzing reports, taking disciplinary action when needed, and conducting employee appraisal programs.

Role Overview: As a proactive and self-directed professional with experience in achieving Sourcing and Operations Excellence in fast-paced project environments, you will play a crucial role in managing procurement schedules, quality initiatives, inventory, Port Operation, logistics plans, and process change initiatives. Your contributions will assist the company in achieving year-on-year improvements and savings within its operating plan. Your responsibilities will also include managing strategy development, deployment, and planning for large annual spends up to USD 10 Million while maintaining the right balance between central strategy and regional customization. Your passion for delivering outstanding customer service, both individually and as part of a team, will be essential in driving profitability through strategic growth, employee training, and quality enhancement. Key Responsibilities: - Manage procurement schedules, quality initiatives, inventory, Port Operation, and logistics plans - Drive process change initiatives to achieve year-on-year improvements and savings - Develop and deploy strategies for large annual spends up to USD 10 Million - Maintain the balance between central strategy and regional customization - Promote outstanding customer service as an individual and as part of a team - Drive profitability through strategic growth, employee training, and quality enhancement Qualifications Required: - Proven experience in achieving Sourcing and Operations Excellence - Strong track record of managing procurement schedules and quality initiatives - Experience in managing large annual spends up to USD 10 Million - Ability to develop and deploy strategies while balancing central strategy and regional customization - Passion for delivering outstanding customer service - Demonstrated ability to drive profitability through strategic growth, employee training, and quality enhancement,

As a strategic leader at Presidio, you will oversee and enhance the delivery operations within the Cybersecurity Professional Services practice. Your responsibilities will include leading a team of skilled cybersecurity engineers and consultants to deliver tailored cybersecurity solutions. You will be managing end-to-end project delivery, mentoring high-performing teams, and collaborating with internal stakeholders to enhance service delivery. Additionally, you will define key performance indicators (KPIs), lead continuous improvement initiatives, and align team skills with business needs. **Key Responsibilities:** - Oversee end-to-end project delivery, ensuring all deliverables meet customer expectations. - Manage, mentor, and develop high-performing teams. - Act as a trusted advisor to customers, providing consultative guidance to optimize cybersecurity programs. - Collaborate with internal stakeholders to enhance service delivery and customer experiences. - Define, monitor, and report on key performance indicators (KPIs). - Lead continuous improvement initiatives to enhance operational efficiency. - Strategically align team skills and capabilities with business needs. - Provide proactive customer relationship management. - Oversee quality assurance and quality control processes. **Qualifications:** - Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. - Minimum of 5 years in cybersecurity professional services or consulting with senior leadership experience. - Strong expertise in advanced cybersecurity solutions such as XDR, SOAR, XSIAM, CSPM, Next-Generation SIEM, SASE/SSE, and Cloud Security. - Excellent leadership, communication, and presentation skills. - Financial acumen in budgeting, forecasting, and profitability management. - Demonstrated capability in driving innovation and process improvements. At Presidio, you will be part of a culture of trailblazers, thinkers, builders, and collaborators who push the boundaries of what's possible. With expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, you will enable businesses to stay ahead in a digital world. Your impact will be real as you contribute to shaping the future through innovation and collaboration. Join Presidio and be a part of a team that is redefining what's next together.,