customer-response-executive-jobs-in-kochi, Kochi

1,286 Customer Response Executive Jobs in Kochi

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posted 2 months ago

Customer Relation Associate

MALABAR GOLD LIMITED
experience0 to 2 Yrs
Salary1.5 - 2.0 LPA
location
Kochi, Kozhikode+1

Kozhikode, Thiruvanananthapuram

skills
  • interpersonal skills
  • communication
  • team
  • excellent
  • problem-solving
  • work
  • ability
Job Description
Key Responsibilities : Greet and assist guests courteously at the counter or sales area. Explain various ticket types, packages, memberships, and offers. Handle billing and cash transactions accurately. Promote Playaza events, loyalty programs, and merchandise. Maintain a clean and organized sales counter area. Support customer queries and resolve minor complaints promptly. Coordinate with the operations and customer relations teams to ensure smooth guest experience. Meet daily and monthly sales targets set by management. Prepare basic sales and collection reports. Follow all company policies, safety, and service standards. Skills & Qualifications: Excellent communication and interpersonal skills. Friendly, energetic, and customer-oriented personality. Basic computer knowledge. Minimum qualification: Plus Two / Graduate (preferred).  
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posted 2 weeks ago

CRM & CRE Executive

TALENT MAX HR & MANGAGEMENT CONSULTANT Hiring For Pitambra Films and Production
experience1 to 4 Yrs
Salary1.0 - 3.5 LPA
location
Kochi, Indore+1

Indore, Bhopal

skills
  • sales
  • cold calling
  • telesales
Job Description
Job Title: CRM & CRE Executive.Key Responsibilities Client Interaction & Telecalling Make outbound calls to potential and existing customers to explain products/services. Handle inbound inquiries and provide accurate information to clients. Conduct follow-ups with leads generated through marketing, walk-ins, referrals, and campaigns. Maintain professional communication and build long-term customer relationships. Sales Support Understand customer requirements and recommend suitable products/services. Assist the sales team in achieving monthly and quarterly targets. Schedule meetings, demos, and site visits (if applicable). Convert leads into prospects and prospects into sales through effective communication. Customer Relationship Management (CRM) Manage and update lead/customer data in the CRM system. Track lead stages, follow-up dates, and customer interactions accurately. Ensure timely resolution of customer queries and concerns. Coordinate with internal teams to ensure smooth order processing/ service delivery. Customer Experience (CRE Functions) Provide post-sales support such as onboarding, documentation, and service-related assistance. Ensure customer satisfaction and maintain ongoing engagement. Gather feedback from clients and share insights with management for process improvement. Key Skills Required Excellent communication and interpersonal skills Strong telecalling and customer engagement ability Good understanding of CRM software / lead management tools Sales orientation with negotiation and persuasion skills Ability to multitask and work in a fast-paced environment Problem-solving attitude and customer-centric approach Qualifications Any Graduate (Preferred: Business/Marketing/Communications) 13 years of experience in Sales/Telecalling/CRM/Customer Service Proficiency in MS Office and CRM tools
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posted 5 days ago

Business Development Executive

MEDI TRANSCARE PRIVATE LIMITED
experience1 to 6 Yrs
Salary1.5 - 4.5 LPA
location
Kochi, Ernakulam
skills
  • medical sales
  • surgical instruments
  • medical devices
  • relationship management
  • customer engagement
  • working with surgeons
  • surgical device sales
  • operating room sales
  • communication skills
Job Description
Business Development Executive (BDE) Gynaec Division- Surgical Implants Preferred: Female candidates Location: Multiple Locations Employment Type: Full-Time   Overview We are seeking a dynamic Business Development Executive (BDE) to support growth in the Gynaecology Surgical Implants segment. The role focuses on field sales, customer engagement, and on-ground support for surgical implant products, ensuring strong connect with healthcare professionals across your assigned territory.  Key Responsibilities Promote and support Gynaec surgical implant products across government and private hospitals. Build strong relationships with surgeons, doctors, and hospital teams. Identify potential customers, generate leads, and expand market presence. Conduct product demonstrations, presentations, and case-support activities. Participate in field marketing and medical education initiatives. Track orders, coordinate with internal teams, and ensure timely product availability. Provide post-sales support, address customer queries, and ensure satisfaction. Maintain territory reports, market insights, and sales documentation.  Qualifications Experience: 6 months to 3 years in medical, surgical, or diagnostic product sales. Education: Graduate (Science, Nursing, Pharma, Biomedical Engineering preferred). Age: Up to 28 years. Preferred: Female candidates with experience in healthcare field sales.  Skills & Attributes Strong communication and relationship-building skills Effective presentation and negotiation abilities High learning agility and field-readiness Ability to work independently and travel within territory Comfort supporting surgical cases on-site when required Familiarity with basic IT tools for sales reporting  
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posted 6 days ago

Senior Executive Project management

Mongoose Minds Private Limited
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Project Management
  • Operation Management
  • Stakeholder Management
  • Resource Utilization
  • Risk Management
Job Description
As a Sr. Executive/Deputy Manager- Business Solutions, your role involves deploying projects as per defined timelines, ensuring project completion within set timelines, managing budgets for tasks/assignments, adhering to project schedules, maintaining the quality of deliverables meeting organizational and client standards, ensuring customer satisfaction with delivered projects, effectively utilizing resources for project delivery, identifying and mitigating project risks, managing stakeholders" communication and engagement in Project Management and Team Management. Key Responsibilities: - Deploy projects as per defined timelines. - Complete projects within the set timeline. - Deliver tasks/assignments within the allocated budget. - Ensure tasks/assignments are completed on time according to the project schedule. - Maintain the quality of deliverables meeting organizational and client standards. - Ensure customer satisfaction with the projects delivered. - Efficiently utilize resources for project delivery. - Identify and mitigate risks to ensure project success. - Manage stakeholders" communication and engagement in Project Management and Team Management. Qualifications Required: - Fresher with B.Tech & MBA in Systems or any Post Graduate with experience in Project Management. - Post Graduate Diploma in Project Management. - Certifications in Operation Management or Project Management. - Minimum 1 year of experience (if other than MBA candidate). Please note: English & Hindi language proficiency in reading, writing, and speaking is required. This is a full-time position located in person.,
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posted 2 months ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Product knowledge
  • Negotiation
  • Highvolume calling
  • Rapport building
  • Clear articulation
  • Confidence
  • Active listening
  • Problemsolving
  • Resilience
Job Description
You will be joining our team as a Remote Customer Service Executive in the exciting Travel and Tourism industry. Your role will involve gaining hands-on experience and rapidly developing your customer service and sales skills. **Key Responsibilities:** - Make outbound calls to India-based leads to promote tours and sell tour packages: - This involves proactive telemarketing where you will initiate contact with potential customers who have shown previous interest. - Your goal will be to directly promote various tour packages and achieve sales. - Required skills include high-volume calling in Hindi, Tamil, Malayalam, and English, rapport building, and a deep understanding of the product portfolio. - Explain product benefits clearly and confidently to prospective customers: - You will be required to translate product features into benefits that appeal to customers. - The goal is to create desire and demonstrate the value of the tour package. - Required skills include clear articulation, product knowledge, and confidence. - Handle objections and convert leads into active subscribers: - You must listen, empathize, and provide convincing counter-arguments to overcome customer concerns. - The aim is to convert leads into active subscribers who have booked and paid for a tour package. - Required skills include active listening, negotiation, problem-solving, and resilience to handle rejection. **Qualifications Required:** - Fluency in Hindi, Tamil, Malayalam, and English for making calls. - Strong communication skills to explain product benefits effectively. - Ability to handle objections and negotiate to convert leads into customers. - Resilience to handle rejection and maintain a positive attitude throughout the sales process.,
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posted 3 weeks ago
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Good communication in English
  • Good communication in Malayalam
Job Description
As a Customer Care Executive at our Builders and Developers company in Kochi, Panampilly Nagar, your role will involve providing post-sale documentation support and managing customer interactions to enhance customer satisfaction. You will be responsible for resolving queries and providing support to ensure a positive experience for our customers. Key Responsibilities: - Provide post-sale documentation support - Manage customer interactions effectively - Resolve customer queries in a timely manner - Enhance customer satisfaction through excellent service Qualifications Required: - Graduation in any field - Fluency in English and Malayalam - 1-2 years of experience in the real estate or builders and developers industry If you have the required qualifications and experience, and are passionate about delivering exceptional customer service, we encourage you to apply for this full-time position. The working hours are Monday to Saturday from 9.00 am to 5.30 pm. Please send your updated resume to mdjinitha@gmail.com to be considered for this role. (Note: No additional details of the company were provided in the Job Description),
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posted 2 days ago

Logistics Operation Executive

Addon Facility Management Services Pvt. Ltd.
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Customer service
  • Quality control
  • Fulfillment
  • Inventory management
  • Inventory tracking
  • Sales orders
  • Invoices
  • Productivity reports
  • Packing lists
  • Warehouse productivity
  • Ordering supplies
  • Health
  • safety regulations compliance
  • Maintenance standards
  • Coordination with other departments
  • customers
Job Description
You will be responsible for dispatching and answering inbound truck orders, reviewing open and closed sales orders and invoices, categorizing inventory, and completing inventory tracking. Additionally, you will create and file sales orders, invoices, productivity reports, packing lists, and other documentation. You will work closely with the customer service team to resolve issues and collaborate with the warehouse supervisor and associates. Furthermore, you will assist the operations department with fulfillment and quality control, escalating issues to managers when necessary and assigning tasks and work orders to warehouse associates. Your key responsibilities will include managing, evaluating, and reporting on warehouse productivity, tracking and coordinating the receipt, storage, and timely delivery of goods and materials, ordering supplies, and maintaining suitable inventory levels. You will also be responsible for checking orders, bills, items received, inventory, and deliveries for accuracy, maintaining records, reporting relevant information, and preparing any necessary documentation. Ensuring basic maintenance standards and compliance with health and safety regulations, performing a daily inspection of the warehouse grounds, coordinating and maintaining fleets and equipment, as well as communicating and coordinating with other departments and customers. The company offers benefits such as health insurance and Provident Fund. The ideal candidate for this role would have a Diploma (Preferred) and proficiency in Malayalam (Preferred). Please note that this is a full-time position that requires in-person work at the specified location.,
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posted 1 month ago

Accounts Receivable Executive

BHA FOODS PRIVATE LIMITED
experience2 to 7 Yrs
Salary4.5 - 10 LPA
location
Kochi, Bangalore+8

Bangalore, Mohali, Bangalore Rural, Bagalkot, Hyderabad, Vijayawada, Vishakhapatnam, Chandigarh, Panchkula

skills
  • accounts receivable
  • billing
  • proficient in ms excel accounting
Job Description
We are hiring an Accounts Receivable Executive to manage billing, collections, and customer payments. The ideal candidate should be detail-oriented, organized, and able to handle financial transactions accurately while maintaining good client relationships. Key Responsibilities: Prepare and send accurate invoices to customers. Record customer payments and update financial records. Monitor outstanding balances and follow up for timely collections. Reconcile accounts receivable ledger to ensure all payments are accounted for. Resolve billing errors and respond to customer queries. Generate regular reports on receivables and payment status. Support month-end closing and audit requirements. Required Skills and Qualifications: Bachelors degree in Accounting, Commerce, or Finance. 13 years of experience in Accounts Receivable or Billing. Basic knowledge of accounting principles. Good communication and analytical skills. Proficient in MS Excel and accounting software (e.g., Tally, QuickBooks, SAP). Attention to detail and ability to meet deadlines. Work Details: Job Type: Full-time Salary: Rs. 400,000 - Rs. 900,00 About the Company:We are a growing organization committed to maintaining strong financial systems and providing excellent client service. Join our finance team and build your career in a professional and supportive environment.
posted 2 weeks ago

Client Services Executive

Bright Communications
experience2 to 6 Yrs
location
Kochi, All India
skills
  • Client Services
  • Client Relations
  • Customer Satisfaction
  • Business Relationship Management
  • Analytical Skills
  • Communication
  • Interpersonal Skills
Job Description
**Job Description** **Role Overview:** As a Client Services Executive at Bright Communications in Kochi, your primary responsibility will be to manage client relationships and ensure customer satisfaction. You will act as the main point of contact for clients, analyze their needs, and provide tailored solutions to help them achieve their goals. Collaboration with internal teams to deliver exceptional service is also a key aspect of this role. **Key Responsibilities:** - Manage client relationships and address inquiries and issues - Act as the primary point of contact for clients - Analyze client needs and provide solutions - Maintain business relationships - Collaborate with internal teams to deliver exceptional service **Qualification Required:** - Client Services, Client Relations, and Customer Satisfaction skills - Experience in Business Relationship Management - Strong Analytical Skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in Business Administration, Marketing, or a related field (Note: Additional details about the company were not present in the job description.) **Job Description** **Role Overview:** As a Client Services Executive at Bright Communications in Kochi, your primary responsibility will be to manage client relationships and ensure customer satisfaction. You will act as the main point of contact for clients, analyze their needs, and provide tailored solutions to help them achieve their goals. Collaboration with internal teams to deliver exceptional service is also a key aspect of this role. **Key Responsibilities:** - Manage client relationships and address inquiries and issues - Act as the primary point of contact for clients - Analyze client needs and provide solutions - Maintain business relationships - Collaborate with internal teams to deliver exceptional service **Qualification Required:** - Client Services, Client Relations, and Customer Satisfaction skills - Experience in Business Relationship Management - Strong Analytical Skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Bachelor's degree in Business Administration, Marketing, or a related field (Note: Additional details about the company were not present in the job description.)
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posted 2 months ago

Customer Relation Executive

Faboolux Interiors
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Strong Interpersonal Skills
  • Communication
  • Client Relations
  • Customer Satisfaction
  • Customer Service
  • Problemsolving
Job Description
You will be joining Faboolux Interiors as a Customer Relation Executive based in Kochi. Your main responsibility will involve managing client relations, ensuring customer satisfaction, and delivering exceptional customer service. Your daily tasks will include communicating with clients, addressing their concerns, and ensuring a seamless and delightful customer experience. - Manage client relations effectively - Ensure customer satisfaction by addressing their needs - Provide exceptional customer service - Communicate with clients on a regular basis - Address client concerns promptly and efficiently - Maintain a positive and cooperative attitude - Strong Interpersonal Skills and Communication - Experience in Client Relations and Customer Satisfaction - Proven skills in Customer Service - Ability to work collaboratively and maintain a positive attitude - Excellent problem-solving skills - Ability to adapt and thrive in a fast-paced environment - Bachelor's degree in Business Administration, Communication, or a related field is a plus,
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posted 5 days ago
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • Customer Service
  • Ticket Sales
  • Reservations
  • Cash Handling
  • Credit Transactions
  • Interpersonal Skills
  • Communication Skills
  • Computer Skills
  • Handling Inquiries
  • Complaints Resolution
  • Regulations Compliance
  • Baggage Processes
Job Description
Role Overview: As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency at Mumbai airport. Key Responsibilities: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer inquiries, complaints, and requests professionally - Ensuring compliance with airport and airline regulations and policies - Assisting passengers with check-in, boarding, and baggage processes - Coordinating with airport and airline staff for timely flight departures - Maintaining a clean and organized ticket counter and work area - Providing support to passengers with special needs - Handling cash and credit transactions responsibly - Assisting with any other assigned duties by the supervisor or manager Qualification Required: - High school diploma or equivalent - Previous customer service experience preferred - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Basic computer skills - Flexibility to work weekends, holidays, and lift up to 50 pounds If you are passionate about providing exceptional customer service and seek career growth in the airport and airline industry, we welcome you to apply for this exciting opportunity. Competitive salary, benefits, and a dynamic work environment await you. Join us and be a part of the thrilling world of airport and airline operations!,
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posted 3 weeks ago

Tamil Speaking Customer Service Executive

Santamonica Study Abroad Pvt Ltd
experience1 to 5 Yrs
location
Kochi, All India
skills
  • Customer service
  • Computer skills
  • Fluency in Tamil
  • Verbal
  • written communication in English
  • Problemsolving
Job Description
As a Customer Support Officer, you will be responsible for providing exceptional customer service to Tamil-speaking customers. Your main duties will include addressing customer inquiries and concerns through various channels such as phone, email, and live chat. Additionally, you will document customer interactions, troubleshoot product issues, and collaborate with other departments to ensure customer satisfaction. Key Responsibilities: - Provide high-quality customer support in Tamil language through phone, email, and live chat. - Address customer inquiries, concerns, and complaints professionally. - Document customer interactions accurately in the support system. - Troubleshoot product issues and offer effective solutions to customers. - Resolve customer problems in a timely manner to ensure satisfaction. - Maintain a high level of customer satisfaction through clear and empathetic communication. - Collaborate with other departments to resolve complex issues. - Follow up on customer queries to ensure complete resolution and satisfaction. Qualifications and Skills: - Fluency in Tamil (both written and spoken) is mandatory. - Excellent verbal and written communication skills in English. - Previous experience in customer service or customer support roles is preferred but not required. - Strong problem-solving skills and ability to handle customer issues effectively. - Friendly, empathetic, and professional attitude. - Basic computer skills and familiarity with customer support software is preferred. Please note: This job is full-time with a day shift schedule and requires in-person work at the Cochi location. In case you need to contact the employer, you can reach them at +91 8078392374. As a Customer Support Officer, you will be responsible for providing exceptional customer service to Tamil-speaking customers. Your main duties will include addressing customer inquiries and concerns through various channels such as phone, email, and live chat. Additionally, you will document customer interactions, troubleshoot product issues, and collaborate with other departments to ensure customer satisfaction. Key Responsibilities: - Provide high-quality customer support in Tamil language through phone, email, and live chat. - Address customer inquiries, concerns, and complaints professionally. - Document customer interactions accurately in the support system. - Troubleshoot product issues and offer effective solutions to customers. - Resolve customer problems in a timely manner to ensure satisfaction. - Maintain a high level of customer satisfaction through clear and empathetic communication. - Collaborate with other departments to resolve complex issues. - Follow up on customer queries to ensure complete resolution and satisfaction. Qualifications and Skills: - Fluency in Tamil (both written and spoken) is mandatory. - Excellent verbal and written communication skills in English. - Previous experience in customer service or customer support roles is preferred but not required. - Strong problem-solving skills and ability to handle customer issues effectively. - Friendly, empathetic, and professional attitude. - Basic computer skills and familiarity with customer support software is preferred. Please note: This job is full-time with a day shift schedule and requires in-person work at the Cochi location. In case you need to contact the employer, you can reach them at +91 8078392374.
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posted 2 months ago

Customer Relations Executive - Hindi

Advanced Hair Restoration India Pvt. Ltd
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • Proficiency in Malayalam language
Job Description
As a potential candidate for this role, you will be responsible for fulfilling the following key responsibilities: - Minimum 6 months of experience is required for this position, however freshers are also welcome to apply. - The ideal candidate should hold a Diploma or Degree qualification. - The gender preference for this role is open to both Female and Male candidates. - The offered salary range for this position is between 12,000.00 to 14,000.00. - The work location for this role is in Kochi, Kerala and it requires in-person presence. - Proficiency in the Malayalam language is preferred for this position. If you find yourself interested in this opportunity, please feel free to share your resume at: Email: snehaprabha.p@hairocraft.com Contact Number: 9048003749 Please note that this is a Full-time job with day shift schedule and the work location is on-site.,
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posted 2 months ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Logistics
  • Sales
  • Marketing
  • Customer Service
  • MS Office
  • MS Excel
  • Shipping Knowledge
Job Description
As a Sales & Marketing cum Customer Service Executive in the Logistics & Shipping industry in Kochi, UAE, your role will involve a combination of sales, marketing, and customer service tasks. You will be responsible for promoting logistics services, handling customer inquiries and issues, and ensuring customer satisfaction. Your primary qualifications and requirements for this role include: - A Degree in logistics - Good command over English - A positive attitude - Essential shipping knowledge - Active and willing to learn - Basic computer knowledge of MS Office/MS Excel The company is looking for candidates who are located in nearby areas of Kochi. This is a full-time position with a day shift schedule. Fluency in English is preferred, and the work will be conducted in person at the designated location.,
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posted 2 weeks ago

Customer Support- Logistics

Bayfield Food Ingredients
experience1 to 5 Yrs
location
Kochi, All India
skills
  • market research
  • ms office
  • logistics
  • order processing
  • sales
  • communication
  • client relationship management
  • data analysis
  • operations
  • sales support
  • customer service
Job Description
As an Operations & Client Support Executive at our company in Kochi, you will have the exciting opportunity to be involved in various aspects of logistics, market research, sales support, client relationship management, and order processing. Your role will be crucial in ensuring smooth operations and delivering high-quality service to both internal and external stakeholders. **Key Responsibilities:** - Assist in managing daily logistics operations to ensure timely delivery of products in optimal condition. - Conduct market research to provide valuable insights for the sales team regarding customer behavior, competitor activity, and market trends. - Facilitate the end-to-end order processing cycle to accurately record, track, and fulfill customer orders. - Build and maintain strong client relationships by understanding client needs and providing prompt support. - Maintain detailed records of shipment status, inventory levels, order details, and client communications. - Coordinate with vendors, transporters, and internal departments to resolve logistical challenges. - Contribute to the development of distribution strategies to improve delivery timelines and operational efficiency. - Prepare and analyze performance reports focusing on key logistics, sales, and customer service metrics. - Assist in creating sales presentations and reports using data from market research and client feedback. **Qualifications Required:** - Recent graduates or students pursuing a degree in Supply Chain Management, Logistics, Business Administration, Sales, or Marketing are encouraged to apply. - Foundational knowledge of supply chain processes, logistics functions, and market research techniques is preferred. - Strong verbal and written communication skills for effective collaboration across departments and with external stakeholders. - Ability to multitask, manage time efficiently, and prioritize tasks in a fast-paced, team-oriented environment. - Excellent attention to detail, organizational capabilities, and commitment to delivering quality work. - Proficiency in MS Office tools, especially Excel, Word, and Outlook, with basic data analysis skills. - Proactive attitude, problem-solving mindset, and willingness to learn new skills and take on challenges. This role provides a solid foundation for individuals looking to kickstart a career in logistics, client services, or sales support. You will have ample opportunities for growth and learning in a supportive and dynamic environment. As an Operations & Client Support Executive at our company in Kochi, you will have the exciting opportunity to be involved in various aspects of logistics, market research, sales support, client relationship management, and order processing. Your role will be crucial in ensuring smooth operations and delivering high-quality service to both internal and external stakeholders. **Key Responsibilities:** - Assist in managing daily logistics operations to ensure timely delivery of products in optimal condition. - Conduct market research to provide valuable insights for the sales team regarding customer behavior, competitor activity, and market trends. - Facilitate the end-to-end order processing cycle to accurately record, track, and fulfill customer orders. - Build and maintain strong client relationships by understanding client needs and providing prompt support. - Maintain detailed records of shipment status, inventory levels, order details, and client communications. - Coordinate with vendors, transporters, and internal departments to resolve logistical challenges. - Contribute to the development of distribution strategies to improve delivery timelines and operational efficiency. - Prepare and analyze performance reports focusing on key logistics, sales, and customer service metrics. - Assist in creating sales presentations and reports using data from market research and client feedback. **Qualifications Required:** - Recent graduates or students pursuing a degree in Supply Chain Management, Logistics, Business Administration, Sales, or Marketing are encouraged to apply. - Foundational knowledge of supply chain processes, logistics functions, and market research techniques is preferred. - Strong verbal and written communication skills for effective collaboration across departments and with external stakeholders. - Ability to multitask, manage time efficiently, and prioritize tasks in a fast-paced, team-oriented environment. - Excellent attention to detail, organizational capabilities, and commitment to delivering quality work. - Proficiency in MS Office tools, especially Excel, Word, and Outlook, with basic data analysis skills. - Proactive attitude, problem-solving mindset, and willingness to learn new skills and take on challenges. This role provides a solid foundation for individuals looking to kickstart a career in logistics, client services, or sales support. You will have ample opportunities for growth and learning in a supportive and dynam
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posted 2 days ago

Customer Service Quality Analyst

Chris Johnson Business IT Solutions
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • CRM
  • Customer Service
  • Interpersonal Skills
  • Verbal Communication
  • Written Communication
  • Research
  • Analytical Skills
  • Excel
  • Telecom experience
  • Quality Analyst
  • Problemsolving Skills
  • Quality Management Processes
Job Description
As a Quality Analyst, your role will involve calibrating and supporting quality standards to ensure that quality and customer satisfaction goals are consistently met in a timely manner. Your responsibilities will include: - Auditing calls, chats, emails, etc., both for external and internal communication, and providing feedback on strengths and areas for development to enhance the performance of Executives. - Monitoring quality and accuracy attributes, and recommending solutions to address root causes. - Assisting in customizing quality review guidelines and creating plans to achieve quality and customer satisfaction goals. - Providing recommendations for improving the quality process to meet objectives effectively. - Sharing daily reports on quality audit with the management for review and analysis. Qualifications required for this role include: - Minimum of 2 years of work experience in relevant processes such as Voice, Email, and Chat. - Bachelor's degree in any stream. - At least two years of experience as a quality analyst. - Proficiency in using a quality monitoring data management system to compile and track performance at both team and individual levels. - Strong interpersonal and customer service skills, along with excellent verbal and written communication abilities. - Research, analytical, and problem-solving skills, with a good knowledge of Excel. - Knowledge and effective use of quality management processes and tools. - Ability to work independently as well as collaboratively within a team environment. Your telecom experience and knowledge in CRM will be advantageous in performing your responsibilities effectively. Being a fast learner who can work towards set targets will be beneficial in this role. Your dedication to maintaining strong quality standards and your ability to provide valuable insights for process improvement will contribute to the overall success of the team and organization.,
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posted 2 days ago
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • solar
  • technical support
  • troubleshooting
  • customer service
  • electrical field
Job Description
As a part of Tata Power Solar Projects, you will be responsible for the following duties and responsibilities: - Responding to customer inquiries and providing technical support via phone in a timely and professional manner. - Troubleshooting technical issues reported by customers and working towards a timely resolution, escalating complex issues to the appropriate team or departments when necessary. - Guiding clients through step-by-step solutions clearly and concisely, ensuring their understanding and satisfaction. - Keeping accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken. - Following up with customers to ensure their technical issues have been resolved and their satisfaction is met. Qualifications Required: - B.Tech in EEE - Minimum 6 months experience in the solar or electrical field Please note that candidates should possess a laptop and preference will be given to male candidates near Aluva. This is a permanent job type with benefits including health insurance and paid sick time. Fluency in English is preferred for this position. The work location is in person at Aluva.,
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posted 7 days ago
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Communication
  • Coordination
  • Negotiation skills
  • Customerclient management skills
  • Convincing skill
  • Interacting with various stakeholders
  • Knowledge of various computer applications
  • Generation of various reports
  • Commercial acumen
  • Basic financial knowledge
  • Working in a call centercustomer care environment
  • Service mentality
  • Ability to speak multiple languages
Job Description
As a part of our team at Joboy, you will be dedicated to delivering superior quality and value-for-money experiences to our customers. If you are someone who values time, quality, attention to detail, and extreme customer focus, then we are looking for you to join our team of highly motivated and focused professionals. Key Responsibilities: - Possess excellent customer/client management skills, including strong communication and convincing abilities - Experience of interacting with various stakeholders effectively - Demonstrated skills in coordination and negotiation - Proficiency in using various computer applications - Added experience in generating various reports - Demonstrated commercial acumen and basic financial knowledge - Previous experience working in a call center or customer care environment - Strong service mentality towards customers - Ability to speak multiple languages will be considered an advantage Qualification Required: - Graduate/Post-Graduate degree If you are looking for a challenging role in a dynamic environment, and meet the requirements mentioned above, please send your resume to recruitment@serville.in. The job is based in Kochi, Kerala, and the salary range offered is the best in the industry. This is an in-office job with a required experience of 1-3 years.,
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posted 2 weeks ago
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Sales
  • Customer Service
  • Communication
  • Interpersonal Skills
  • Banking Products
  • Financial Services
  • Financial Growth
Job Description
As a Customer Relationship Executive (CRE) at Green SMACS Ltd., your primary responsibility will be to acquire new customers, maintain strong relationships with existing clients, and promote the bank's products and services. This role is well-suited for individuals who are passionate about sales, customer service, and financial growth. Key Responsibilities: - Acquire new customers and onboard them effectively. - Maintain and strengthen relationships with existing clients. - Promote the bank's products and services to meet sales targets. - Provide excellent customer service to enhance customer satisfaction and loyalty. Qualifications Required: - 1-3 years of experience in banking, society, NBFC, Nidhi, or any other finance companies. - Strong communication and interpersonal skills. - Knowledge of banking products and financial services is a plus. - Freshers can also apply for this position. Please note that the job location for this role is in Aluva. To apply for this position, interested candidates can send their CV to hr@greensmacs.co.in. For further details, you can contact us at +91 92490 97256. Benefits offered for this position include: - Cell phone reimbursement - Flexible schedule - Health insurance - Provident Fund Please be informed that the work location for this role is in person.,
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posted 1 week ago

Customer Support Executive

Linways Technologies
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Computer skills
  • Excellent interpersonal skills
  • Written communication skills
  • Oral communication skills
  • Knowledge of mediation
  • Conflict resolution techniques
Job Description
As a Customer Support Executive at Linways in Kochi, Kerala, you will play a crucial role in managing a team of representatives to provide excellent customer service. Your dedication to resolving customer complaints, planning training programs, conducting quality assurance surveys, possessing in-depth product knowledge, and maintaining a positive work environment will contribute significantly to our mission of transforming learning through technology. Key Responsibilities: - Managing a team of representatives to deliver exceptional customer support. - Resolving customer complaints efficiently and effectively. - Planning and implementing training programs to standardize service delivery. - Conducting quality assurance surveys to gather feedback and improve service quality. - Demonstrating excellent product knowledge to enhance customer support experience. - Creating and maintaining a positive and productive work environment for your team. Qualifications Required: - A Bachelor's degree in Administration or a related field. - Strong interpersonal, written, and oral communication skills. - Proficiency in computer skills. - Familiarity with mediation and conflict resolution techniques is a plus. Join Linways and be a part of our journey to revolutionize learning through technology.,
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