67 Active Directory Jobs in Hyderabad

Designation: Customer Support Associate International Voice Process: Verizon (US Telecom) Location: Hyderabad  Work Mode: Work from Office Shifts: US Rotational Shifts Transport: 2-Way Cab Provided CTC: Up to 4.5 LPA (Up to 30% hike on last drawn CTC) Experience Required: Minimum 6 months International Voice Process Experience Role Overview We are hiring experienced International Voice Process professionals to support Verizons telecom customers in resolving queries related to network, billing, account support, and technical troubleshooting. The role requires excellent communication skills, customer-first mindset, and ability to work in fast-paced US shifts. Key Responsibilities Handle incoming calls from Verizons US customers regarding telecom, network, mobile, and billing queries. Provide accurate troubleshooting for network, device, account, and connectivity issues. Maintain a high level of professionalism, empathy, and service quality in every customer interaction. Document customer interactions in CRM systems with complete accuracy. Resolve issues within defined SLA, ensuring customer satisfaction. Escalate complex cases to senior teams when required. Meet daily/weekly performance metrics: AHT, quality score, CSAT, FCR etc. Candidate Requirements Minimum 6 months experience in International Voice / US Voice Process. Excellent English communication (verbal + written). Strong understanding of customer service protocols. Ability to work night US shifts. Should be comfortable working from office and using 2-way cab. Good problem-solving and active listening skills. Immediate joiners or 7-day joiners preferred. Preferred Skills Experience supporting Telecom/ISP customers (bonus). Basic troubleshooting: mobile, SIM, network, Wi-Fi, modem, billing portals. Ability to handle high-pressure situations professionally. Benefits 2-way safe and secured cab Performance-based incentives Medical insurance (company policy) Career growth with a global MNCRecruiter Name:Hr RachanaInterview Timing :09:30 AM

Position: Customer Support Associate International Voice (Verizon) Experience: Minimum 6 months in International Voice Process Location: WFO Hyderabad Shifts: US Rotational Shifts Transport: 2-way Cab Provided CTC: Up to 4.5 LPA (Up to 30% hike on last CTC) Job Responsibilities: Handle inbound calls from Verizons US customers. Assist with billing, account, and basic technical issues. Ensure accurate documentation and adhere to process guidelines. Requirements: Strong English communication skills. Willingness to work night shifts. Good customer handling and problem-solving skills.  

We are hiring for Technical support Associate Any Graduate can Apply ( 15 years of Education Mandatory ) 1-2+ years of Exp is mandatory Should be Flexible with Shifts 5 Days of working | 2 Days Rotational off Package Upto 4-7 LPA ( Based on last package) 2 Way cab will be provided by company  Strong English Communication Required Immediate joiners Location: Bangalore & Hyderabad Skills Required :       Troubleshooting , Knowledge in Ticketing tools , CRM , Microsoft , Active Directory , Outlook Configuration etc,.

Role Overview: As a BT PAM Architect/ Lead at Wipro Limited, you will be responsible for leading requirement gathering sessions with stakeholders, proposing solutions following best practices of PAM, designing, implementing, and deploying PAM solutions. Additionally, you will provide support for production PAM infrastructure systems and processes, operate as a technical subject matter expert in the PAM space, and mentor and coach junior resources within the team. Key Responsibilities: - Lead requirement gathering sessions with stakeholders and propose solutions following best practices of PAM - Lead PAM design, implementation, and deployment - Provide support for production PAM infrastructure systems and processes - Operate as a technical subject matter expert in the PAM space - Mentor and coach junior resources within the team Qualifications Required: - Minimum of 8-10 years of experience with Information Security or in a technology-related field, preferably in the Identity and Access Management domain - Expertise with BeyondTrust PAM solution including requirement, design, and implementation - Bachelor's degree from an accredited college/university or equivalent professional experience - Experience implementing at least two of the following PAM solutions: BeyondTrust PAM and any of the other PAM products like CyberArk, Centrify, Thycotic, Hitachi ID, Delinea - Hands-on experience installing and configuring BeyondTrust PAM components like Vault, resource broker, application servers, etc. - Integration experience of PAM solution with at least three or more out of on-prem servers, AWS, Azure, GCP, SaaS Applications, Web Application, Network Devices (Firewall/Switches/Routers), Active Directory (multiple domain setup), Databases - Architect and design technology components such as deployment architecture, resource broker, application servers, Vault, access control based on certain privileges, etc - Knowledge of platform security, administration, and management, such as Linux/UNIX/Windows system administration - Exceptional written and verbal communication skills, including the ability to produce quality documentation - Ability to work both independently and in a team-oriented, collaborative environment - Ability to think strategically, evaluate, and resolve customer problems Company's Additional Details: Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro delivers on the promise of helping customers, colleagues, and communities thrive in an ever-changing world. Wipro is committed to reinventing the digital landscape and encourages constant evolution and reinvention in its employees. Join Wipro to realize your ambitions in a business powered by purpose and empowerment. Applications from people with disabilities are explicitly welcome.,

Job Description: You will be responsible for managing Windows Server operating systems and related hardware, including installation, configuration, and maintenance. Additionally, you will manage server roles and features such as Active Directory, DNS, DHCP, and File Services to ensure system availability and reliability. Your role will involve designing, implementing, and managing Active Directory infrastructure, managing user accounts, groups, and permissions, and implementing Group Policies for a secure environment. You will also be tasked with installing, configuring, and managing Domain Controllers and DNS services. Key Responsibilities: - Install, configure, and maintain Windows Server operating systems and related hardware. - Manage server roles and features, including Active Directory, DNS, DHCP, and File Services. - Design, implement, and manage Active Directory infrastructure, including forests, domains, and organizational units (OUs). - Manage user accounts, groups, and permissions using Active Directory. - Implement and manage Group Policies to ensure a secure environment. - Install, configure, and manage Domain Controllers (DC) and DNS services. - Implement and enforce server and network security policies and procedures. - Provide technical support and troubleshooting for server-related issues. - Implement and manage backup and disaster recovery solutions. - Develop and maintain scripts for server automation tasks. Qualifications Required: - Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - Experience: Proven experience as a Windows Server Administrator or similar role, hands-on experience with Windows Server OS, Active Directory, Domain Controllers, and DNS services. - Skills: Strong understanding of server and network concepts, proficiency in server configuration, maintenance, and troubleshooting, experience with Group Policy management, knowledge of security practices, familiarity with server monitoring tools, excellent problem-solving and analytical skills, strong communication and interpersonal skills. - Certifications: Relevant certifications such as Microsoft Certified: Windows Server, CompTIA Server+, CompTIA Network+ are a plus.,

As an IT Auditor at our company, your role will involve the following responsibilities: - Participating in information technology process audit engagements - Developing detailed audit programs in core IT areas such as data center operations, server management, Unix/Linux, MS Windows, database management, data & voice network administration, user access controls, and SDLC - Participating in the development of data analytics routines and/or programs code - Drafting detailed audit reports for financial audit teams and executive management - Participating in and eventually leading conference calls with clients to discuss their IT environment, findings, and recommendations under the guidance of the IT audit senior - Documenting work results in work papers Qualifications Required: - Bachelor's Degree with a concentration in Management Information Systems, Computer Science preferred, CISA and/or other related information system security professional certification (e.g., CISSP) preferred - Basic understanding of internal control systems - Basic knowledge of GAAS and PCAOB requirements - General understanding of data processing and information management environments, including SDLC, IT governance, information security, virtual server environments, network administration fundamentals, Unix/Linux operating systems, MS Windows, routers and firewalls configuration concepts, MS Windows Active Directory architecture, and database management concepts - Understanding of risks associated with information systems - Ability to work independently and as part of a team, manage multiple client timelines, and maintain communication with internal stakeholders - Strong work ethic with a desire to learn and develop skills in IT audit, and commitment to delivering high-quality work Please note that the job location for this position is in Ahmedabad/ Hyderabad, and the shift timing is from 10:30 am to 7 pm.,

Role Overview: As a Wintel Specialist, your main responsibility will be the installation, configuration, and troubleshooting of Windows Servers. You will be tasked with handling various server issues such as crashes, performance concerns, advanced connectivity issues, and complex server problems. It is crucial for you to collaborate with third-party vendors to effectively resolve hardware, software, and service-related issues. Key Responsibilities: - Diagnose and resolve L2/L3 issues with VMware ESXi hosts and vSphere environments. - Perform regular maintenance tasks including OS and firmware updates, as well as patch management. - Upgrade Windows server versions from 2012R2 to 2016/2019. - Ensure stability and reliability of VMware environments through monitoring and maintenance. - Manage and resolve incidents within SLA timelines while maintaining proper communication with stakeholders. - Conduct root cause analysis for recurring issues and document findings. - Install, configure, and troubleshoot ESXi Hosts and vCenter servers. - Perform regular maintenance tasks like ESXi host firmware upgrades and vCenter Patch Management. - Upgrade ESXi hosts from version 6.x to 7.x/8.x and deploy and manage virtual machines. - Configure and maintain network settings for VMs, including virtual switches and VLANs. - Proficient in configuring and troubleshooting group policies, access permissions, and security settings. - Collaborate with other IT teams on infrastructure projects, upgrades, and migrations. Qualifications Required: - In-depth knowledge of Windows Server and VMware vSphere administration. - Good knowledge of Azure, AWS, and O365. - Proficiency in Active Directory, GPO, DFS, File Servers, DNS, and DHCP. - Strong analytical and problem-solving skills. - Ability to handle high-pressure situations and manage multiple tasks simultaneously. If you meet these requirements and are ready to take on challenging responsibilities in a dynamic environment, we encourage you to apply for this position.,

Job Description: As an Active Directory Specialist at Wipro, your role involves designing, implementing, and managing AD forests, domains, and trusts in complex, multi-site enterprise environments. Your daily tasks will include operational support such as user/group provisioning, OU management, GPO updates, and troubleshooting DNS/DHCP issues. You will also manage domain controllers, ensure replication health, maintain SYSVOL integrity, and synchronize time. Key Responsibilities: - Applying and maintaining Group Policy Objects (GPOs) to enforce security hardening and compliance standards. - Conducting health checks, cleaning up stale or orphaned objects, and ensuring a well-governed AD environment. - Troubleshooting authentication, replication, and directory service issues, as well as providing root cause analysis. - Coordinating patching, upgrades, and changes to directory services in accordance with change management protocols. - Managing Active Directory Sites & Services, subnets, and replication topology. - Supporting backup and restore operations using enterprise-grade tools. - Administering and securing Microsoft Entra ID, integrating on-prem AD with Entra ID using Azure AD Connect / Cloud Sync, and implementing SSO, MFA, and passwordless authentication with Microsoft Entra features. - Implementing Privileged Identity Management (PIM) and Just-in-Time (JIT) access for enforcing RBAC for privileged roles. - Monitoring and mitigating identity security risks using Microsoft Defender for Identity, Entra ID Protection, Access Reviews, and Audit Logs. - Assisting with identity lifecycle management, joiner/mover/leaver processes, and enforcement of least privilege. - Collaborating with security, networking, and IAM teams to integrate services like DNS, DHCP, PKI, and MFA. Qualifications Required: - Mandatory Skills: Active Directory - Experience: 5-8 Years,

As a Service Desk Dispatcher at Base8, you will play a crucial role in ensuring the smooth allocation of incoming service requests or incidents to the right personnel. Your primary responsibilities will include: - Ticket Management: - Logging and Prioritizing: Accurately logging all incoming service requests, incidents, or issues in the service management system. - Categorizing: Assigning appropriate categories to each request for proper routing. - Prioritizing: Determining urgency and impact of each request to prioritize effectively. - Technical Skills: Experience in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting, and ticketing tools (Service now). - Routing and Escalating Requests: - Dispatching Tickets: Directing tickets to the correct IT support teams or technicians based on their expertise. - Escalation: Identifying complex issues that need to be escalated to higher-level support or specialized teams. - Communication: - User Interaction: Gathering relevant information from users regarding their issues and providing regular updates on ticket status. - Status Updates: Keeping users informed about the progress of their incidents or requests. - Managing Service Level Agreements (SLAs): - Monitoring SLAs: Ensuring response and resolution times align with predefined SLAs. - Tracking Time: Keeping track of time spent on each ticket to address issues within required timelines. - Resource Allocation: - Optimizing Resource Use: Managing workload across the team to efficiently utilize technicians and resources. - Balancing Workload: Distributing tickets evenly among support staff based on expertise, availability, and workload. - Incident Resolution Support: - First-Level Support: Providing first-level troubleshooting before dispatching the ticket for common or known issues. - Basic Problem Diagnosis: Assisting in basic troubleshooting steps before escalating to advanced teams. - Reporting: - Reporting Trends: Identifying recurring issues from service requests and incidents to generate reports for improvement. - Monitoring and Analyzing: Tracking ticket trends and service performance metrics for efficient operations. - Documentation and Knowledge Management: - Knowledge Sharing: Ensuring tickets are well-documented to add useful information to the knowledge base. - Updating Knowledge Base: Contributing to the knowledge repository for faster incident resolution. - Quality Assurance: - Ensuring Service Quality: Handling incidents properly and adhering to service desk processes to maintain support standards. - Feedback Collection: Collecting user feedback for service improvement. - Coordination with Other Teams: - Collaboration: Coordinating between service desk, technical support, and other departments for seamless operations. - Problem Management: Collaborating with problem management teams to resolve underlying causes of incidents. - Continuous Improvement: - Process Improvements: Identifying areas for dispatch process improvement or overall service desk operations. - Training: Assisting in training new service desk agents for smooth operations. To excel in this role, you should possess strong communication skills, problem-solving abilities, time management skills, technical knowledge, and organizational skills. Your experience with international clients will be valuable for interacting with users and support teams effectively.,

Role Overview: You have an overall experience of 10 to 15 years and will be responsible for Incident and Problem Management, handling internal and external IT audits, managing end user security & services, collaboration technology, device standards, and user profiles for IT asset deployment. Your expertise will be required in Windows, AD, M365, and Azure cloud administration. Key Responsibilities: - Respond to and resolve escalated end user-related incidents and issues in a timely manner - Manage internal and external IT audits and compliances related to End User Management - Manage end user security & services including MS O365, Proxy, DLP, AV, OS Patch, AD, and Access - Manage Collaboration technology such as Teams, VC/TP, and Webex - Establish and manage device standards and user profiles for IT asset deployment - Implement and support M365 policies and configuration, provide technical enhancements and bug fixes as needed - Configure role-based access control (RBAC) for different azure roles at different azure resource levels - Implement security controls in Azure environments like network security groups, Azure security center, and Azure firewall - Install, configure, and manage services such as AD, DHCP, DNS, IIS, Proxy, FTP, and SFTP - Conduct installation, configuration, hardening, patching, administration, and support of Windows Servers - Administer Windows Terminal Server, Group Policy management, and User Management Qualifications Required: - Experience in troubleshooting on-prem Active Directory and AAD issues and support - Expertise in Office Exchange online, SharePoint online, Teams, OneDrive, tenant configuration, federation, and related M365 Admin centers - Knowledge of core concepts and best practices of identity and access management (IAM) - Understanding of security principles and experience in implementing security controls in Azure environments - Experience as an administrator in designing, implementing, and supporting Windows environments in both bare metal and highly virtualized environments About the Company: Tata Tele Business Services (TTBS), a part of the Tata Group of Companies, is the leading enabler of connectivity and communication solutions for businesses in India. With a wide range of services like connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in the country. The company focuses on customer-centricity and innovation, continuously earning recognition from customers and peers. TTBS values its people and believes in nurturing talent to fuel its journey ahead towards transforming businesses through digitalization.,

As a Desktop Administrator II at the company, you will be responsible for maintaining and managing distributed desktop and laptop systems and software. Your duties will include installation, configuration, preventive maintenance, operation, and problem-resolution activities. - Create a positive team experience - Assist in the installation, maintenance, and general support of systems - Assist users with questions or problems - Assist with system backups, recovery, and installation of new software - Train employees, identify, analyze, and repair product failures, and order/replace parts as needed - Proactively update work status and liaise between the US and India - Determine and recommend products/services that best fit customers" needs - Administer Microsoft Exchange mailboxes and users in active directory - Install, configure, and troubleshoot server applications and racks for servers - Administer Active Directory and DNS, including troubleshooting - Administer print subsystems, electronic software, and patch distribution - Administer PC auditing function - Install, troubleshoot, and maintain products and equipment - Conduct testing and assist in general lab work - Diagnose and repair desktop and laptop hard drives, monitors, and printers - Assist system administrators with technical tasks and support hardware modules and systems - Coordinate, move, and reconnect computer equipment - Maintain hardware inventory, spare-parts log, and work log - Complete server hardware installation and swap-out - Document and maintain system configurations for disaster recovery - Set and maintain Firm standards for desktop operating systems and software applications - Ensure desktop software license compliance - Contribute to efficiency improvements through process automation - Assist with other projects as needed - High-school diploma or general equivalency diploma (GED) with two to four years of related desktop administration experience - Basic knowledge of Microsoft Word and Access - Intermediate knowledge of Microsoft Excel, Outlook, Internet navigation, research, systems administration tools, scripting, and automation tools - Valid driver's license required - User Operating Systems, Microsoft Exchange, and Active Directory certifications preferred *Note: Ryan is an Equal Opportunity Employer. They offer a Global Award-Winning Culture, Flexible Work Environment, Generous Paid Time Off, World-Class Benefits and Compensation, Rapid Growth Opportunities, and Company Sponsored Two-Way Transportation, promoting exponential career growth.*,

As a Technical Service Desk Engineer at our company, your role will involve providing support to employees across global locations, primarily in the US. Your responsibilities will include: - Providing on-call, chat, and email support to employees. - Handling inbound calls, managing emails, tickets, and chat-based queries simultaneously. - Performing incident logging, categorization, prioritization, assignment, coordination, and communication. - Troubleshooting issues related to Microsoft Outlook, various applications, VPN, network, digital ID, voicemail, BitLocker, and acting as the primary point of contact for Active Directory (AD) issues. - Assigning user complaints to relevant resolver teams and updating details in the helpdesk tool. - Maintaining customer support documentation and ensuring timely filing. - Providing 1st line support and troubleshooting for desktops, laptops, printers, and in-house applications. - Ensuring all incidents and service requests are managed efficiently in line with ITIL principles. - Coordinating with application and infrastructure support teams for issue resolution. - Handling high-priority incident communication and notifications. - Managing and creating Network Drives and Shared Folder Access. - Performing browser, wireless, and OS-level troubleshooting. Qualifications Required: - Technical educational background (Diploma/Graduate in IT or related field). Skills Required: - Strong communication and customer-handling skills. - Proficient in Excel and data handling. - Basic knowledge of troubleshooting hardware/software issues. - Good understanding of internet concepts and MS Office applications. - Experience working with ITSM tools. - Ability to work in a 24/7 rotational environment. If you think you meet the qualifications and skills required for this role, please apply by sending your updated resume to rekha.srikumar@locuz.com.,

Role Overview: As a Server Support Engineer at Inspirisys, your primary responsibility will be to manage the installation, configuration, and maintenance of the organization's server infrastructure. You will play a crucial role in troubleshooting server-related issues, ensuring system performance, and maintaining the security and availability of server environments. Your expertise will be essential in monitoring server operations, applying patches and updates, and collaborating with other IT teams to support critical applications. Moreover, you will contribute significantly to disaster recovery planning, data backup management, and implementing best practices for optimal server performance and uptime. Key Responsibilities: - Experience in all aspects of Windows Server, such as installation, configuration, administration, troubleshooting, and adherence to best practices. - Proficiency in working with virtualization platforms like VMware, Hyper-V, and Citrix XenServer. - Competence in Windows Server performance tuning to enhance system efficiency. - Strong troubleshooting skills to resolve Windows Server issues, conduct root cause analysis, and configure systems effectively. - Familiarity with enterprise monitoring systems and ticketing systems to manage server operations efficiently. - Exposure to server backups, restores, and maintenance of Active Directory along with Windows technologies like DNS and DHCP. - Ability to script for automating daily tasks and familiarity with disaster recovery procedures. Qualification: - Any UG/PG degree coupled with a minimum of 3-5 years of experience in Windows server support. - Excellent communication skills to effectively collaborate with internal teams. - ITIL Certification is preferred to demonstrate expertise in IT service management.,

As a Junior System Administrator at People Prime, you will have the opportunity to work with a reputable recruiting company that has been in the industry for over 12 years. You will be part of a team that offers innovative IT solutions to Fortune 500 companies, focusing on IT Consulting & Implementation, as well as Staff Augmentation (T&M). Your responsibilities in this role will include: - Installing, configuring, and maintaining Windows/Linux operating systems, desktops, and networking equipment such as routers, switches, and firewalls. - Monitoring system performance, logs, and alerts to proactively address any issues that may arise. - Managing user accounts, permissions, Active Directory, and group policies to ensure smooth operations. - Assisting with patching, backups, disaster recovery drills, and basic troubleshooting tasks. - Setting up antivirus software, network printers, and conducting routine software deployments. - Documenting system configurations, procedures, and issue resolutions for team reference. - Configuring Outlook settings, performing backups, and troubleshooting related issues. Qualifications required for this position include: - Educational Qualifications: Any Qualification - Experience Level: Entry Level - Eligible Graduation Years: 2023, 2024 Please note that the interview mode for this position is Face-to-Face, and the work mode is On-site (Work from Office) in Hyderabad, Telangana.,

As a Service Desk Dispatcher at Base8, you will play a crucial role in the IT support environment by ensuring the smooth allocation of incoming service requests or incidents to the appropriate personnel. Your responsibilities will include: - **Ticket Management:** - Logging and Prioritizing: Accurately logging all incoming service requests, incidents, or issues in the service management system. - Categorizing: Assigning appropriate categories to each request or incident for proper routing. - Prioritizing: Determining the urgency and impact of each request to prioritize effectively. - Technical Skills: Proficiency in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting, and ticketing tools such as ServiceNow. - **Routing and Escalating Requests:** - Dispatching Tickets: Directing tickets to the correct IT support teams or technicians based on their expertise. - Escalation: Identifying complex issues that require escalation to higher-level support or specialized teams. - **Communication:** - User Interaction: Gathering relevant information from users regarding their issues and providing regular updates on ticket status. - Status Updates: Keeping users informed about the progress of their incidents or requests. - **Managing Service Level Agreements (SLAs):** - Monitoring SLAs: Ensuring response and resolution times align with predefined Service Level Agreements. - Tracking Time: Monitoring the time spent on each ticket to address issues within required timelines. - **Resource Allocation:** - Optimizing Resource Use: Efficiently managing technicians and resources workload allocation. - Balancing Workload: Distributing tickets evenly across support staff based on expertise, availability, and workload. - **Incident Resolution Support:** - First-Level Support: Providing initial troubleshooting before ticket dispatch, especially for common issues. - Basic Problem Diagnosis: Assisting in basic troubleshooting before escalating to advanced teams. - **Reporting:** - Reporting Trends: Identifying recurring issues and generating reports for improvement. - Monitoring and Analyzing: Tracking ticket trends and service performance metrics for operational efficiency. - **Documentation and Knowledge Management:** - Knowledge Sharing: Documenting tickets for future reference in the knowledge base. - Updating Knowledge Base: Contributing to the knowledge repository for faster incident resolution. - **Quality Assurance:** - Ensuring Service Quality: Maintaining support standard and proper handling of incidents. - Feedback Collection: Gathering user feedback for service improvements. - **Coordination with Other Teams:** - Collaboration: Coordinating between service desk, technical support, and other departments for seamless operations. - Problem Management: Collaborating with problem management teams to resolve underlying causes of incidents. - **Continuous Improvement:** - Process Improvements: Identifying areas for dispatch process enhancement. - Training: Assisting in training new service desk agents for operational smoothness. Your role requires strong communication skills, problem-solving abilities, time management, technical knowledge, and organizational skills. You will interact with international clients, prioritize resources efficiently, manage multiple tasks simultaneously, and handle complex situations systematically.,

Job Description: You will be responsible for providing onsite desktop support to end-users for hardware, software, and network issues. Additionally, you will be required to perform OS installation, configuration, and upgrades. Troubleshooting and resolving hardware issues, including desktops, laptops, and peripherals, will also be a key part of your role. Managing user accounts and access through Active Directory, supporting and administering O365 applications, and handling basic network troubleshooting tasks such as DNS and DHCP will be essential responsibilities. You will actively work in the Data Center environment for server checks, rack management, cable tracing, and other related tasks. It is crucial to maintain logs, documentation, and ensure timely ticket resolution. Qualifications Required: - 6 months to 1.5 years of experience in Desktop Support, O365, and Data Center operations. - Strong troubleshooting skills. - Ability to efficiently handle day-to-day IT support activities. (Note: No additional details of the company are mentioned in the provided job description.),

As a Service Desk Dispatcher at Base8, your role is crucial in ensuring the smooth flow of incoming service requests or incidents to the appropriate personnel in the IT support environment. Your responsibilities will include: - Ticket Management: - Logging and Prioritizing: Accurately logging all incoming service requests, incidents, or issues in the service management system. - Categorizing: Assigning suitable categories to each request or incident for proper routing. - Prioritizing: Determining the urgency and impact of each request to effectively prioritize them. - Technical Skills: Proficiency in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting, and Ticketing tools (ServiceNow). - Routing and Escalating Requests: - Dispatching Tickets: Directing tickets to the correct IT support teams or technicians based on their expertise. - Escalation: Identifying complex issues that require escalation to higher-level support or specialized teams. - Communication: - User Interaction: Engaging with users to gather relevant information about their issues and providing them with regular updates on ticket status. - Status Updates: Ensuring users are informed about the progress of their incidents or requests. - Managing Service Level Agreements (SLAs): - Monitoring SLAs: Ensuring response and resolution times align with predefined Service Level Agreements. - Tracking Time: Keeping track of the time spent on each ticket to meet required timelines. - Resource Allocation: - Optimizing Resource Use: Efficiently managing technicians and resources to balance workload across the team. - Balancing Workload: Distributing tickets evenly among support staff based on expertise, availability, and workload. - Incident Resolution Support: - First-Level Support: Providing initial troubleshooting before ticket dispatch, especially for common issues. - Basic Problem Diagnosis: Assisting in basic troubleshooting before deciding on escalation. - Reporting: - Reporting Trends: Identifying recurring issues from service requests and incidents to generate improvement reports. - Monitoring and Analyzing: Tracking ticket trends and service performance metrics for operational efficiency. - Documentation and Knowledge Management: - Knowledge Sharing: Ensuring detailed ticket documentation for knowledge base enrichment. - Updating Knowledge Base: Contributing to the knowledge repository for faster incident resolution. - Quality Assurance: - Ensuring Service Quality: Adhering to service desk processes and handling incidents appropriately. - Feedback Collection: Gathering user feedback for service improvements. - Coordination with Other Teams: - Collaboration: Coordinating with service desk, technical support, and other departments for seamless operations. - Problem Management: Collaborating with problem management teams to resolve recurring incidents. - Continuous Improvement: - Process Improvements: Identifying areas for dispatch process and service desk operations enhancement. - Training: Assisting in training new service desk agents or dispatchers for operational smoothness. In addition, you should possess the following skills and qualities: - Strong communication skills for interacting with international clients - Problem-solving abilities to prioritize resources for quick issue resolution - Effective time management for handling multiple tickets simultaneously - Technical knowledge of IT systems, networks, and support processes - Organizational skills with attention to detail for systematic handling of complex situations,

You will be responsible for a variety of tasks including Network Design and Implementation, Firewall and Security Management, Routing and Switching, Server and Data Center Management, Client IT Support, Team Leadership, IT Troubleshooting and Support, and IT Compliance and Documentation. Some of your key responsibilities will include: - Architecting and deploying L1, L2, and L3 networks, VLANS, BGP, and EIGRP - Configuring, troubleshooting, and optimizing Fortinet, Cisco, Palo Alto, and other firewalls - Setting up and maintaining routers, switches, access points, and load balancers - Configuring and managing Windows and Linux servers, virtualization, and cloud solutions - Providing technical support for client IT infrastructure both remotely and onsite - Leading and mentoring IT engineers, managing client projects, and overseeing daily IT operations - Identifying and resolving network, security, and server issues proactively - Maintaining network documentation, security policies, and compliance standards To qualify for this role, you should have: - Five or more years of experience in IT networking, infrastructure, and team leadership - Expertise in Cisco, Fortinet, Palo Alto, Mikrotik, and other networking brands - Strong knowledge of switches, routers, VLANS, BGP, EIGRP, IP addressing, firewalls, and access points - Hands-on experience in Windows and Linux servers, Active Directory, virtualization, and data centers - Ability to design IT solutions, troubleshoot networking issues, and manage end-to-end deployments - Experience in providing remote and onsite IT support for client infrastructure - Strong problem-solving, communication, and leadership skills,

As a Windows Server Admin at our company, your primary role will be to provide 24/7 L2/L3 support for Windows server infrastructure. You will be responsible for responding to monitoring alerts, troubleshooting OS-level issues, resolving performance problems related to CPU, memory, and disk I/O, managing Active Directory users, groups, and policies, fixing authentication and account lockout issues, applying and troubleshooting Windows Updates and patches, monitoring and restoring backups, supporting Hyper-V and virtual machine issues, reviewing logs, performing root cause analysis, maintaining documentation, and updating the knowledge base. Additionally, you will need to identify vulnerabilities, perform remediation, build and configure Windows Servers following CIS benchmarks, act as an escalation point for the IT Service Desk, automate provisioning and decommissioning of servers using tools like Ansible and Terraform, ensure server builds include Tronox security tools (SCCM, Trend Micro, Tenable), conduct regular backup and restore drills, collaborate with various teams, handle JIRA ticket lifecycle, support scheduled change windows and execute planned upgrades, and manage major business outages during weekends and holidays. Qualifications required for this role include a Bachelor's degree in Computer Science, Information Technology, or related field, 5+ years of experience in Windows Server administration and operations, strong knowledge of Active Directory, Hyper-V, and backup solutions, experience with automation tools such as Ansible and Terraform, familiarity with SCCM, Intune, Trend Micro, and Tenable, excellent troubleshooting and analytical skills, and relevant certifications (e.g., Microsoft Certified: Windows Server, ITIL) are a plus. It is essential that you are willing to work in 24/7 rotational shifts, including weekends and holidays. If you are interested in this position and meet the qualifications, please share your resume to bhavana.madugula@wisseninfotech.com.,

As an experienced professional in the IT Consulting Industry with 8+ years of experience in Windows and Active Directory administration, your role will involve a variety of responsibilities, including: - Configuring and maintaining networked computer systems, encompassing hardware, system software, and applications. - Ensuring secure data storage and regular backups. - Diagnosing and resolving hardware, software, networking, and system issues promptly. - Independently handling deployment, replication, and troubleshooting of Active Directory. - Monitoring system performance for seamless and secure operations. - Researching and suggesting innovative approaches to enhance the networked computer system. - Providing technical support as and when required. - Documenting processes for efficient employee utilization of the computing system. Your qualifications for this role should include: - 8+ years of experience in Windows and Active Directory administration. - Familiarity with SQL and database operations. - Ability to manage various workloads with critical deadlines effectively. - Availability outside working hours for resolving emergency issues promptly. - Possession of Microsoft MCSE certification or similar. - Prior experience in server-side technology and networked computing systems. - Excellent critical thinking, problem-solving skills, and a professional demeanor. Additionally, any experience with public cloud services would be advantageous for this role. As an experienced professional in the IT Consulting Industry with 8+ years of experience in Windows and Active Directory administration, your role will involve a variety of responsibilities, including: - Configuring and maintaining networked computer systems, encompassing hardware, system software, and applications. - Ensuring secure data storage and regular backups. - Diagnosing and resolving hardware, software, networking, and system issues promptly. - Independently handling deployment, replication, and troubleshooting of Active Directory. - Monitoring system performance for seamless and secure operations. - Researching and suggesting innovative approaches to enhance the networked computer system. - Providing technical support as and when required. - Documenting processes for efficient employee utilization of the computing system. Your qualifications for this role should include: - 8+ years of experience in Windows and Active Directory administration. - Familiarity with SQL and database operations. - Ability to manage various workloads with critical deadlines effectively. - Availability outside working hours for resolving emergency issues promptly. - Possession of Microsoft MCSE certification or similar. - Prior experience in server-side technology and networked computing systems. - Excellent critical thinking, problem-solving skills, and a professional demeanor. Additionally, any experience with public cloud services would be advantageous for this role.