2 Database Support Engineer Jobs nearby Vasai

Congratulations your profile is shortlisted for below role! Opportunity for HR Recruitment Profile  Company: Careervalues Location: Kandivali west / Thane West  Job Description: Majorly Managing recruitment life cycle for sourcing the best talent from diverse sources after Identification of manpower requirements for new / existing departments. End to end recruitment: Sourcing, Staffing, scoping, head hunting, maintaining database.  Job Role for a Recruiter 1. list the requirement of the companies. 2. Prepare job description. 3. Source the potential candidates from various job portals. 4. screen the resumes of the candidates. 5. conduct the telephonic interview of the candidates.  Working Shifts: 10:15 AM to 7:30 PM 6 Days working - Sunday Fixed Off Salary : Up to 20k  Skills Needed: Excellent Communication  Benefits: 1. Complete on-job job training of HR Domain, 2. Real time exposure to the operations and verticals of Human Resources, Statutory & Compliance, 3. Certificate of internship/ experience/ project.  Walk in for interview in Formals  Call / Watsapp - HR Pranshu 93722 23271 Email Resume at hr@careervalues.in Company Website- https://careervalues.co.in/  Regards Careervalues  

We are looking for a *proactive and detail-oriented Sales Support Executive* to streamline customer interactions and backend sales operations. The ideal candidate will collaborate closely with the Sales and Proposals teams to manage communication, documentation, CRM updates, and tender processes ensuring our commercial operations run efficiently and professionally.   *Key Responsibilities*: *Customer Communication & Enquiry Handling* Acknowledge and respond to customer emails, calls, and web enquiries. Route leads and technical queries to relevant internal teams. Maintain prompt and professional correspondence with clients. *Sales Documentation & Coordination* Prepare quotations, proposals, and vendor registration forms. Update and maintain the sales/enquiry database in the CRM. Track active enquiries and follow up on pending quotations. *Tender & Proposal Support* Assist in preparing documents for public and private tenders. Coordinate with internal teams to compile technical and financial inputs. Ensure timely and compliant submission of tenders/RFPs. *CRM Management & Reporting* Maintain accurate records of leads, opportunities, and client interactions. Generate periodic sales and enquiry reports for management. *Administrative Support* Support the sales team with general coordination and documentation tasks as needed.

Software & Database Support Executive (DIALER).   Key Responsibilities : Software & Database Support Executive (DIALER) Software and Hardware Troubleshooting. Monitor and adjust performance of dialer systems. Experience of working with remote application during troubleshooting staged. Understanding of My SQL database-design principles, data structures and optimizations. Knowledge of LINUX is must. Ability to operate tools, components, and peripheral accessories. Identify possible needs for improvement in processes, learning and systems and refer them to senior management. Demonstrate high standards of personal performance. Analysis of dialer-output data to identify potential problems/issues. Create and update dialing campaigns, filter, list strategies and reports. Self-driven, results orientated with a positive dynamic approach. Liaise with colleagues in IT to ensure correct selection of key data and creation of dialing lists for outbound campaigns. Self-confidence and interpersonal skills. Analytical and problem-solving skills. Good administration management skills. Good listening skills. Able to operate effectively in a team environment with both technical and nontechnical team members.  

We are looking Azure DB - ResilienceGood experience on the design and implementation of resilient, highly available (HA), and fault-tolerant (DR) architectures for Azure database services with technically guided, managed and governed the team. Willing to provide 24x7 support, flexible to work in the shifts Primary skills:KEY RESPONSIBILITIESAzure SQL (DB & MI), MySQL, PostgreSQL, and Cosmos DB(API & vCore): Design and implement resilient architectures for Azure database services including Azure SQL( DB & MI), MySQL, PostgreSQL, and Cosmos DB. Develop and maintain High Availability (HA), Disaster Recovery (DR) solutions including zone redundancy, geo-redundancy, failover groups, read replicas, and backup/restore strategies in accordance with business SLAs and RTO/RPO requirements. Design solutions that include auto-failover, replication, zone and region redundancy, and graceful degradation. Evaluate and implement active-active or active-passive deployment models where appropriate. Create documentation for architecture patterns, failover processes, recovery steps, and operational runbooks. Monitor and optimize performance, and availability of Azure PaaS database workloads. Serve as the subject matter expert (SME) for database resilience in enterprise environments. Conforming to client compliances and expectations This role may entail shift & after-hours support on an on-call basis.Mandatory Technical skills required Good working experience all HA and DR solutions for Azure SQL (DB & MI), MySQL, PostgreSQL, and Cosmos DB (API & vCore). Migrating to Azure Databases Day to-day HA/DR administration activitiesGood to have: Any of the following certificate:o Microsoft Certified: Azure Database Administrator Associate Soft Skills: Good customer connects. Prepare solution presentations. Positive attitude and excellent communication skills to manage customer calls. Excellent problem-solving skills. Good communication. Educational Qualification: BCA/MCA/BE/B.Tech or equivalent.

Job Description: Senior Software Engineer Position Overview We are seeking an experienced Senior Software Engineer with strong expertise in PL/SQL, REST/SOAP APIs, JavaScript, HTML5, CSS, and SQL. The ideal candidate will be responsible for designing, developing, and optimizing applications on Oracle APEX, ensuring seamless integration, high performance, and exceptional user experience. Key Responsibilities Application Development Design, develop, and deploy applications using Oracle APEX with modern UI/UX practices. Write efficient and optimized PL/SQL packages, procedures, functions, and triggers. Implement responsive front-end components using JavaScript, HTML5, and CSS. API Integration Develop and integrate RESTful APIs and SOAP-based web services for data exchange. Ensure secure, scalable, and reliable communication across systems. Troubleshoot and optimize API performance and error handling. Database & SQL Design and optimize SQL queries, views, indexes, and database objects. Support database performance tuning and ensure data integrity within Oracle environments. Collaborate with DBAs on schema design and deployment. System Enhancement & Support Analyze business requirements and translate them into technical solutions. Perform application testing, debugging, and production support. Ensure high-quality documentation for all development activities. Collaboration Work closely with cross-functional teams including business analysts, QA, and project managers. Participate in agile ceremonies, code reviews, and deployment cycles. Required Skills & Qualifications Strong hands-on experience with Oracle APEX development. Expertise in PL/SQL and Oracle database programming. Proficiency in JavaScript, HTML5, CSS, and front-end development. Experience with RESTful APIs and SOAP services integration. Strong SQL skills with the ability to write and optimize complex queries. Good understanding of application security, authentication, and authorization. Preferred Qualifications Experience with Oracle APEX Themes, Interactive Reports, and APEX Plugins. Familiarity with CI/CD tools and version control (Git). Exposure to cloud platforms (OCI/AWS/Azure). Understanding of Oracle performance tuning and architecture. M.A. is required

Data Engineer Azure Data Factory, SQL, Python, Databricks, ETL  Data Engineer .Net + Azure Data Factory  We are seeking a skilled Data Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining data systems and architectures that support our business needs. This role requires expertise in working with large datasets, cloud technologies, and advanced data platforms to ensure the availability, quality, and accessibility of data for business analytics and decision-making. Key Responsibilities: Design, build, and maintain data pipelines to collect, process, and store data efficiently from various sources. Work with cross-functional teams to understand business requirements and deliver data solutions that meet the needs of the organization. Optimize data storage and retrieval methods to enhance system performance and data quality. Integrate data from multiple sources (databases, data lakes, cloud storage, etc.) to build comprehensive data sets. Build and maintain data infrastructure, ensuring it is scalable, reliable, and secure. Implement and manage data governance policies, ensuring data accuracy, consistency, and compliance. Conduct data modeling and provide insights into the data through advanced analytics tools and reports. Perform data transformations and data wrangling tasks to prepare data for analysis. Troubleshoot data issues and collaborate with stakeholders to resolve technical challenges. Ensure the integrity of data pipelines and systems by conducting routine testing and validation. Required Skills and Qualifications: Bachelors degree in Computer Science, Engineering, Information Systems, or related field. Proven experience as a Data Engineer or in a similar role, with a minimum of [X] years of experience. Proficiency in data engineering tools and technologies such as SQL, Python, Java, Scala, and ETL frameworks. Experience working with cloud platforms (AWS, Azure, GCP) and data storage solutions (e.g., Redshift, Snowflake, BigQuery). Solid understanding of data modeling, database design, and cloud data architectures. Hands-on experience with data warehousing concepts and tools (e.g., Apache Hive, Apache Spark). Familiarity with data orchestration tools such as Apache Airflow, Azure Data Factory. Knowledge of real-time data streaming technologies (e.g., Kafka, Kinesis) is a plus. Strong problem-solving skills and ability to troubleshoot complex data issues. Familiarity with data security best practices and data privacy regulations (e.g., GDPR, HIPAA).

Role Overview: You will be responsible for handling technical issues related to Windows environments, Active Directory(LDAP), Outlook, and installations. Your role will involve troubleshooting any issues occurring in applications installed on Windows OS. Additionally, you will perform web application and client application installation tasks as per the provided installation documents. Key Responsibilities: - Quickly understanding technical issues - Installing OS (Windows Client and Server) - Installing MS Visual Studio, SQL Server database - Configuring MS Office installations, Outlook, and backups - Running and sharing regular operation system reports with senior staff - Installing different software, hardware, printers Qualifications Required: - Good knowledge of Windows environments, Active Directory(LDAP), Outlook, and installations - General network knowledge - Ability to multitask and work effectively in a team - Good sense of judgment Please note that this is a full-time position and the work location is in person.,

As an established industry leader in network intelligence and security solutions, at Allot, you will be part of a team that values diversity and collaboration to succeed. You will have the opportunity to grow both professionally and personally in a dynamic environment. **Key Responsibilities:** - Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email - Provide excellent, dedicated, and proactive support service - Perform deep problem investigation into system logs and behavior - Provide technical guidance and solutions to customers and partners, including problem reproduction and lab simulations - Collaborate with higher tier support teams and travel to customer sites as needed - Maintain direct contact with key customers in the APAC & EMEA region to ensure customer satisfaction and success **Qualifications Required:** - 4-5 years of experience in relevant positions - Strong knowledge of Linux system operation & troubleshooting - Excellent troubleshooting techniques for issue analysis and validation - Hands-on working knowledge of TCP/IP networks, packet-sniffing, traffic generation, and lab simulations - Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware, content/URL filtering, and DNS Security - Experience in customer care using CRM systems - Ideally, experience with Microservices, Containers, and Kubernetes - Graduate/Diploma in Computer Science/Electrical/Electronic Engineering **Advantages:** - Knowledge in database SQL querying and database administration - Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. - Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing - Working knowledge of Security and Analytics on Cloud Platforms like Openstack, K8s, Azure, etc. - Experience working directly with ISPs, mobile operators, cable operators If you are interested in contributing to the success of Allot as a Technical Support Engineer for Communication Service Providers clients in the APAC & EMEA region, please submit your resume in English. Thank you!,

As a Technical Support Engineer at UKG, you will play a crucial role in providing product technical support to UKG Australia customers across various UKG products. Your responsibilities will include: - Working from Monday to Friday, 4:30 A.M. to 1:30 P.M. IST initially from home, and later from the Pune office. - Monitoring the support queue, picking cases, and ensuring timely resolutions by strictly following SLAs. - Utilizing knowledge base articles, collaborating with product engineering, and consulting senior team members when needed to solve customer issues. - Analyzing and resolving complex customer issues of UKG products such as UKG Pro WFM, Integrations, BIRT Reports, Universal Device Manager, and UKG Terminals. - Developing in-depth product knowledge on UKG ProWFM and effectively troubleshooting different focus areas of the application. - Researching application questions, replicating customer scenarios, and thinking creatively to find appropriate solutions. - Fully documenting all activities, interactions, and next steps throughout the lifecycle of a case following UKG standard support process. - Creating and updating knowledge base articles to enhance the UKG knowledge base. - Being available for support during weekends, public holidays, and after-hours based on business needs. Qualifications required for this role include: - B.E / B.Tech graduate with 5 to 8 years of IT experience. - Experience in the software industry, particularly in WFM and/or HCM environments with at least 2 years of support experience. - Prior experience in supporting international customers and knowledge of UKG products are highly desirable. - Certification on UKG Products, Dell Boomi, and other HCM product certifications is an advantage. - Intermediate competency in technologies such as Java/XML, MS IIS, HTML, Oracle or SQL relational database management systems, SQL scripting, Java, Microsoft Operating systems, networking technologies, and CRM solutions like Salesforce. - Strong operational statistical analytical ability and the ability to manage multiple tasks with minimal supervision. - Experience in both small and large companies in a B2B environment is desirable. - Track record of accomplishment and effectiveness within organizations. - Ability to remain focused with attention to detail, translating business issues into appropriate outcomes. - Excellent verbal and written English skills are essential. In addition to your role, UKG is the Workforce Operating Platform that leverages workforce insights and people-first AI to build trust, amplify productivity, and empower talent for organizations across different industries. As an equal opportunity employer, UKG is committed to promoting diversity and inclusion in the workplace. If you require disability accommodation during the application and interview process, please email UKGCareers@ukg.com.,

As a candidate for the role in Technology and Operations (T&O) at the bank, you will be responsible for understanding the overall application ecosystem deployed in banking domains related to digital assets, automation processes, core applications, infrastructure, database structure, and interfacing with upstream and downstream applications. **Key Responsibilities:** * Lead complex, cross-functional technology initiatives from initiation to successful delivery with strong project management capabilities. * Demonstrate a strong technology background in banking technology, proven leadership in project delivery, and hands-on experience with project/delivery management tools like JIRA. * Manage timelines, scope, resources, budgets, and internal business stakeholder interactions with superior communication and influencing skills. * Understand business processes and systems, prioritize end-user issues/requests, and implement large-scale projects in the banking domain. **Qualifications Required:** * Should have 12-14 years of experience in the field. * Education: Engineering Degree. * Core Competencies: Banking knowledge (Technical and Functional). * Technical/Functional Competencies: JIRA, PL/SQL, DevOps. In this role, you will work closely with IT functional and technical teams, business users, and stakeholders to understand business requirements and translate them into application design within the organizational system landscape. You will be responsible for ensuring optimal system solutions are chosen and delivered using cloud applications and infrastructure where applicable. Additionally, you will lead efforts to define, design, and maintain system solutions while ensuring data reliability, efficiency, and confidentiality in business applications. Other responsibilities include monitoring project progress, managing risks and issues, ensuring compliance with banking regulations and internal policies, managing delivery across multiple teams and vendors, and leading the production support function for the delivered application. You will also be involved in the preparation of project plans, senior management presentations, meeting minutes, and more. If you are looking to leverage your technology expertise and project management skills in the banking domain, this role offers an exciting opportunity to lead and drive impactful initiatives in a dynamic and innovative environment.,

As a Lead Technical Support Engineer at UKG, your role will involve providing product technical support to UKG Australia customers across various UKG products. Your responsibilities will include: - Working hours will be from Monday to Friday, 4:30 A.M. to 1:30 P.M. IST. Initially, it will be work from home and later, it will be working from our Pune office. - Monitoring the support queue and picking the cases, ensuring timely resolutions provided by strictly following SLAs. - Using knowledge base articles, collaborating with product engineering, and consulting senior team members when needed in solving customer issues. - Analyzing and resolving complex customer issues of UKG products such as UKG Pro WFM, Integrations, BIRT Reports, Universal Device Manager, and UKG Terminals. - Developing in-depth product knowledge on UKG ProWFM, learning to recognize and effectively troubleshoot different focus areas of the application. - Researching application questions by setting up scenarios and testing within the application, replicating customer scenarios for configuration/environmental solutions, and fully documenting all activities throughout the lifecycle of a case. - Creating and updating knowledge base articles when required to improve UKG knowledge base articles. - Being available for support during weekends, public holidays, and after-hours as per business needs. Qualifications required for this role: - Must be a B.E / B.Tech graduate with 5 to 8 years of IT experience. - Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 2 years of support experience. - Prior experience in supporting international customers is highly desirable. - Knowledge of UKG products is an added advantage. - Certification on UKG Products, Dell Boomi, and Other HCM product certifications is an advantage. - Intermediate level of competency within various technologies such as Java/XML, MS IIS, HTML, Oracle or SQL relational database management systems, SQL scripting, Java, Microsoft Operating systems, Networking technologies, CRM solutions like Salesforce, and solid operational statistical analytical ability using applications such as Excel etc. - Ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. - Experience in working in 24x7 support operations and with teams across multiple locations is essential. - Strong verbal and written English skills are essential. In addition, you will understand the UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a LEARNING capacity. About UKG: UKG is the Workforce Operating Platform that puts workforce understanding to work, with the world's largest collection of workforce insights and people-first AI. UKG equips customers with the intelligence to solve any challenge in any industry. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. If you need disability accommodation in the application and interview process, please email UKGCareers@ukg.com. Please note that all job descriptions are written to accurately reflect the open job and include general work responsibilities. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.,

As an Associate Technical Support Engineer at Springer Nature, you will be responsible for analyzing and troubleshooting technical problems and/or functionality questions, providing solutions to resolve the issues. Your role will involve supporting production systems/users, communicating with system integrators/key account managers, and performing bug logging, prioritizing, tracking, analysis, and reporting. Additionally, you will be involved in feedback to L2 teams regarding improvements/change requests, workflow system administration, account management, documenting troubleshooting steps, and proactive monitoring to ensure system reliability and efficiency. **Key Responsibilities:** - Provide 1st level support for production systems/users - Communicate with system integrators/key account managers - Utilize ticketing tools, preferably JIRA, for bug logging, prioritizing, tracking, and analysis - Collaborate with L2 team for improvements/business/change requests - Administer workflow systems and manage user accounts - Analyze and troubleshoot technical problems and provide solutions - Comply with SLA for issue resolution - Document troubleshooting and problem resolution steps - Proactively monitor and restore failed services **Qualifications Required:** - 0-2 years of experience - Good communication skills in written and verbal English - Knowledge of SQL, Linux/Unix commands, and scripting languages - Familiarity with web technologies, application servers, and databases - Experience with ticketing and incident management tools, preferably JIRA - Understanding of ITIL processes and Service Management frameworks - Proficiency in Microsoft Office, Adobe Acrobat, and Google suites - Knowledge of XML, PDF, Excel/Google Sheets, and operating systems (Windows/MAC) - Bachelor's degree in Computer Science, Information Technology, or related field **Additional Details:** Springer Nature values diversity and strives to build an inclusive culture where individuals are treated fairly and can thrive. The organization empowers its colleagues and values diverse perspectives. Springer Nature was recognized as the Diversity Team of the Year at the 2022 British Diversity Awards. For more information on career opportunities at Springer Nature, visit [Springer Nature Careers](https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers). --- This Job Description is based on the provided information and requirements for the position of Associate Technical Support Engineer at Springer Nature. As an Associate Technical Support Engineer at Springer Nature, you will be responsible for analyzing and troubleshooting technical problems and/or functionality questions, providing solutions to resolve the issues. Your role will involve supporting production systems/users, communicating with system integrators/key account managers, and performing bug logging, prioritizing, tracking, analysis, and reporting. Additionally, you will be involved in feedback to L2 teams regarding improvements/change requests, workflow system administration, account management, documenting troubleshooting steps, and proactive monitoring to ensure system reliability and efficiency. **Key Responsibilities:** - Provide 1st level support for production systems/users - Communicate with system integrators/key account managers - Utilize ticketing tools, preferably JIRA, for bug logging, prioritizing, tracking, and analysis - Collaborate with L2 team for improvements/business/change requests - Administer workflow systems and manage user accounts - Analyze and troubleshoot technical problems and provide solutions - Comply with SLA for issue resolution - Document troubleshooting and problem resolution steps - Proactively monitor and restore failed services **Qualifications Required:** - 0-2 years of experience - Good communication skills in written and verbal English - Knowledge of SQL, Linux/Unix commands, and scripting languages - Familiarity with web technologies, application servers, and databases - Experience with ticketing and incident management tools, preferably JIRA - Understanding of ITIL processes and Service Management frameworks - Proficiency in Microsoft Office, Adobe Acrobat, and Google suites - Knowledge of XML, PDF, Excel/Google Sheets, and operating systems (Windows/MAC) - Bachelor's degree in Computer Science, Information Technology, or related field **Additional Details:** Springer Nature values diversity and strives to build an inclusive culture where individuals are treated fairly and can thrive. The organization empowers its colleagues and values diverse perspectives. Springer Nature was recognized as the Diversity Team of the Year at the 2022 British Diversity Awards. For more information on career opportunities at Springer Nature, visit [Springer Nature Careers](https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers). --- This Job Description is based on the provided information and requirements for the position of Associa

**Job Description:** As a Technical Customer Support Engineer, your role will involve providing world-class service, handling inquiries, and enhancing customer experience. You will be the primary customer contact, delivering exceptional service and handling inquiries, complaints, and escalating issues as needed. It is important to stay updated on company products, services, and trends to assist with product setup, troubleshooting, orders, and returns. **Key Responsibilities:** - Act as the primary customer contact, delivering exceptional service - Handle inquiries, complaints, and escalate issues as needed - Stay updated on company products, services, and trends - Identify and recommend improvements for customer experience - Assist with product setup, troubleshooting, orders, and returns - Maintain accurate customer records in the database - Follow up with customers post-purchase for satisfaction - Generate reports on customer satisfaction and improvements - Train new customer service representatives if needed - Participate in team meetings and improvement initiatives **Qualifications & Skills:** - Education: Diploma/ degree in Electrical/ Electronics field preferred - Experience: Experience in customer service or a related field - Skills: Excellent communication, problem-solving, and multitasking skills - Technical Proficiency: Proficiency in customer service software and Microsoft Office - Mindset: Strong organizational skills and a customer-centric mindset If you are passionate about customer satisfaction and looking for a role where you can make a difference in customer experience, apply now. (Note: Omitting additional details of the company as it was not mentioned in the provided job description),

As an Associate System Support Engineer at Owens & Minor, you will play a crucial role in the Network Operations Center (NOC) team responsible for monitoring and maintaining over 2000 servers and 3000 network devices globally. Your primary responsibilities will include: - Monitoring production and non-production systems across Owens & Minor locations. - Responding to alerts and incident tickets promptly, utilizing tools such as SolarWinds, Juniper Mist, Meraki, and ServiceNow. - Troubleshooting and resolving routine and complex network, server, and OS issues to maintain target system uptimes. - Escalating incidents to relevant resources as per established processes. - Creating trouble tickets with carriers for circuit issues and coordinating with vendors for timely escalations. - Supporting the Major Incident Management process through bridge calls and working sessions. - Mentoring junior NOC analysts to enhance their technical skillset. - Providing proactive and reactive support for infrastructure, including basic database monitoring (e.g., MSSQL, DB2, Oracle) and knowledge of Linux, Windows, and VMware monitoring. In addition to your core responsibilities, you may be required to: - Perform additional duties as directed while primarily working remotely. - Be available for a 24/7/365 rotational on-call schedule. - Participate in document creation based on scenarios and facilitate information transfer between shifts. To qualify for this role, you should ideally possess: - 4 years of experience in a similar role within a NOC or Operations Center environment. - CompTIA A+ or Network+ certification is preferred. - A university degree in computer science or a related technical field. - Experience supporting manufacturing/supply chain operations would be advantageous. Your success in this role will hinge on your: - Solid knowledge of infrastructure environments and troubleshooting network problems. - Proficiency in using monitoring tools like SolarWinds, Nagios, etc. - Strong diagnostic skills and ability to prioritize incidents under pressure. - Familiarity with ITSM, ITIL best practices, and trouble ticketing systems. - Good written and verbal communication skills. Additionally, you must be willing to work from the office and undergo relevant training to ensure your skills remain current. If you believe you have what it takes to excel in this position, we invite you to apply as we are accepting applications on an ongoing basis.,

As a Senior Support Engineer, you play a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and high-quality manner. Your position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement. Key Responsibilities: - Troubleshoot and resolve client tickets through detailed analysis and application of product support techniques, ensuring adherence to defined service level agreements. - Develop and deliver training programs for new team members to enhance their skills in product support and operational processes. - Facilitate knowledge transition sessions during project enhancements, ensuring smooth handover of information and practices to support teams. - Document and maintain comprehensive records of support processes, troubleshooting methods, and issue resolution procedures to ensure consistency and knowledge retention. - Stay updated on emerging technologies and product developments related to support operations to enhance service delivery and problem-solving capabilities. Qualification Required: - Strong understanding of product support processes and methodologies at L1, L2, and L3 levels. - Familiarity with ticketing systems and support tools. - Basic knowledge of IT operations and infrastructure. - Excellent communication and interpersonal skills for effective customer interaction and team collaboration. Certification: - ITIL Foundation Certification is recommended but not mandatory. - Optional certifications in relevant product support technologies are valuable for this role. No additional details of the company were provided in the job description.,

You will be responsible for managing and resolving technical support tickets with 100% SLA adherence, ensuring the day-to-day functionality of the application in production. Your role will involve facilitating effective and proactive communications with internal and external customers, testing product-level functionality and new releases, and identifying areas for improvement. You will also serve as the technical expert for client software implementations, troubleshoot database and software problems, configure system settings, and execute testing. Additionally, you will lead testing of interfaces and work with the Help Desk personnel to resolve client application issues. **Key Responsibilities:** - Manage and resolve technical support tickets with 100% SLA adherence - Ensure day-to-day functionality of the application in production - Facilitate effective and proactive communications with internal and external customers - Test product-level functionality and new releases, identify areas for improvement - Serve as the technical expert for client software implementations - Troubleshoot database and software problems for client implementations - Configure system settings and options, execute testing - Lead testing of interfaces and work with Help Desk personnel to resolve client application issues **Qualifications Required:** - B.Sc/B.Tech/B.E. in Any Specialization or advanced degree in Computer Science or equivalent - Prefer candidate with experience in or exposure to any code language - Customer-facing experience with large customers preferred - Minimum 1 to 2 years of experience in SQL This role requires good working knowledge of Microsoft Office (especially Excel and Outlook), exposure to SQL Server, and skills in data definition, manipulation, control, and transactional control. You should also be familiar with SQL administration, including creating and restoring backups, as well as development tasks such as creating stored procedures and complex data queries. Knowledge of FTP, secure FTP, and PGP is also beneficial.,

As an IT Support Specialist, your role involves diagnosing and troubleshooting software and hardware problems. You will be responsible for independently installing applications, databases, and various software patches. Additionally, you will resolve network issues and configure operating systems. Experience in Electronic Toll Collection System will be considered an added advantage. Key Responsibilities: - Diagnose and troubleshoot software and hardware issues - Independently install applications, databases, and software patches - Resolve network issues and configure operating systems Qualifications Required: - Knowledge of diagnosing and troubleshooting software and hardware problems - Ability to independently install applications and software patches - Experience with resolving network issues and configuring operating systems - Experience in Electronic Toll Collection System is a plus,

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. - 6 to 10+ Years of experience in Oracle DBA - Available to work in 24X7 capability - Strong Performance tuning skills including Query level tuning, DB tuning, and Memory level tuning - Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc. - Strong DBA skills and relevant working experience with Oracle Database 11g, 12c, and 19c - Experience implementing high availability features of Oracle Database Career Level - IC4,

Role Overview: As a member of the Support organization, your primary focus will be delivering post-sales support and solutions to Oracle customers. You will serve as an advocate for customer needs, resolving post-sales non-technical customer inquiries via phone and electronic means. Additionally, you will address technical questions related to the use of and troubleshooting for Electronic Support Services. Being a key point of contact for customers, you will play a crucial role in facilitating customer relationships with Support and providing guidance to internal Oracle employees on various customer situations and escalated issues. Key Responsibilities: - Possess 6 to 10 years of experience in Oracle DBA - Available to work in a 24x7 capability - Demonstrate strong performance tuning skills, including query-level tuning, DB tuning, and memory-level tuning - Have expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery, etc. - Exhibit strong DBA skills and practical experience with Oracle Database 11g, 12c, and 19c - Experience in implementing high availability features of Oracle Database Qualifications Required: - 6 to 10 years of experience in Oracle DBA - Availability to work in a 24x7 capacity - Strong performance tuning skills encompassing query-level tuning, DB tuning, and memory-level tuning - Expert knowledge of Oracle Database, Goldengate, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery, etc. - Strong DBA skills and relevant experience with Oracle Database 11g, 12c, and 19c - Experience in implementing high availability features of Oracle Database No additional details about the company were mentioned in the job description.,

You have 1+ years of relevant application support experience with a strong customer interaction experience. Additionally, you have 1+ years of Motor Insurance Domain experience. Your primary responsibilities will include: - Providing necessary UAT / SIT environment support to all Projects / SCRs and production bug fixes - Managing business user expectations regarding estimated response times for issue resolution - Supporting / resolving software and technical questions from the end users of the customer efficiently and effectively - Discussing with the business teams to seek additional details about the issue as needed - Prioritizing the issue with the right severity levels based on business impact understanding from the user - Collaborating with all the Product Support team members to properly manage customer inquiries and escalate when appropriate - Coordinating with L1 team and communicating the progress/resolutions with customers on a regular basis - Running monitoring reports for usage, performance, and/or availability - Gathering the logs from the application and the app server and performing the initial investigation - Coordinating with end users and supporting the L2 and L3 team in recreating the reported issue - Meeting SLAs like response and resolution times by partnering with L2 and L3 Support organizations You should have a passion to be a part of a hardworking and winning team, with the ability to multi-task in a fast-paced environment. Strong attention to detail when communicating with customers (verbal & written) and possessing strong active listening skills is crucial. Additionally, you will be responsible for: - Conducting second-level analysis of production issues - Coordinating with Application vendor to get the production issue fixed within defined TAT - Ensuring to maintain and document test cases of each application bug - Fine-tuning of Application and database-related queries - Ensuring the system bugs are implemented within the schedule - Safety and prevention planning with control on each activity - Maintaining and updating the master with proper business approvals - Making automation of daily tasks - Reviewing Application users and roles as per schedule - Maintaining all business requirement details in a tracker - Management's approval on customization cost - Implementing and keeping all Applications related SOP processes, policies, and procedures up to date - Preparing and maintaining a checklist for daily IT tasks - Preparing and Maintaining all IT-related documents - Developing and implementing Operations and business systems policies, standards, and processes This is a Full-time or Part-time, Permanent position with a flexible shift schedule. You will be entitled to benefits such as a flexible schedule, paid sick time, paid time off, and a Provident Fund. The expected start date for this role is 15/06/2025.,