931 Database Support Engineer Jobs in Pune

Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.ITIL foundation Certification desired Basic knowledge of SDLC Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows) Strong technical skills PLSql, Unix, Unix shell scripting Experience on scripting including Shell Python Ability to quickly receive and process information, make appropriate risk-based decisions Excellent communication skills, both oral and written Effective issue management skills, problem identification, root cause analysis, and solution recommendation Experience in enterprise incident management practices, monitoring and performance tools Experience with Monitoring Tools Skills: Java, Unix, PL/SQL, CI/CD, Splunk, Devops, Control M.

We are looking Azure DB - ResilienceGood experience on the design and implementation of resilient, highly available (HA), and fault-tolerant (DR) architectures for Azure database services with technically guided, managed and governed the team. Willing to provide 24x7 support, flexible to work in the shifts Primary skills:KEY RESPONSIBILITIESAzure SQL (DB & MI), MySQL, PostgreSQL, and Cosmos DB(API & vCore): Design and implement resilient architectures for Azure database services including Azure SQL( DB & MI), MySQL, PostgreSQL, and Cosmos DB. Develop and maintain High Availability (HA), Disaster Recovery (DR) solutions including zone redundancy, geo-redundancy, failover groups, read replicas, and backup/restore strategies in accordance with business SLAs and RTO/RPO requirements. Design solutions that include auto-failover, replication, zone and region redundancy, and graceful degradation. Evaluate and implement active-active or active-passive deployment models where appropriate. Create documentation for architecture patterns, failover processes, recovery steps, and operational runbooks. Monitor and optimize performance, and availability of Azure PaaS database workloads. Serve as the subject matter expert (SME) for database resilience in enterprise environments. Conforming to client compliances and expectations This role may entail shift & after-hours support on an on-call basis.Mandatory Technical skills required Good working experience all HA and DR solutions for Azure SQL (DB & MI), MySQL, PostgreSQL, and Cosmos DB (API & vCore). Migrating to Azure Databases Day to-day HA/DR administration activitiesGood to have: Any of the following certificate:o Microsoft Certified: Azure Database Administrator Associate Soft Skills: Good customer connects. Prepare solution presentations. Positive attitude and excellent communication skills to manage customer calls. Excellent problem-solving skills. Good communication. Educational Qualification: BCA/MCA/BE/B.Tech or equivalent.

Job Description: Senior Software Engineer Position Overview We are seeking an experienced Senior Software Engineer with strong expertise in PL/SQL, REST/SOAP APIs, JavaScript, HTML5, CSS, and SQL. The ideal candidate will be responsible for designing, developing, and optimizing applications on Oracle APEX, ensuring seamless integration, high performance, and exceptional user experience. Key Responsibilities Application Development Design, develop, and deploy applications using Oracle APEX with modern UI/UX practices. Write efficient and optimized PL/SQL packages, procedures, functions, and triggers. Implement responsive front-end components using JavaScript, HTML5, and CSS. API Integration Develop and integrate RESTful APIs and SOAP-based web services for data exchange. Ensure secure, scalable, and reliable communication across systems. Troubleshoot and optimize API performance and error handling. Database & SQL Design and optimize SQL queries, views, indexes, and database objects. Support database performance tuning and ensure data integrity within Oracle environments. Collaborate with DBAs on schema design and deployment. System Enhancement & Support Analyze business requirements and translate them into technical solutions. Perform application testing, debugging, and production support. Ensure high-quality documentation for all development activities. Collaboration Work closely with cross-functional teams including business analysts, QA, and project managers. Participate in agile ceremonies, code reviews, and deployment cycles. Required Skills & Qualifications Strong hands-on experience with Oracle APEX development. Expertise in PL/SQL and Oracle database programming. Proficiency in JavaScript, HTML5, CSS, and front-end development. Experience with RESTful APIs and SOAP services integration. Strong SQL skills with the ability to write and optimize complex queries. Good understanding of application security, authentication, and authorization. Preferred Qualifications Experience with Oracle APEX Themes, Interactive Reports, and APEX Plugins. Familiarity with CI/CD tools and version control (Git). Exposure to cloud platforms (OCI/AWS/Azure). Understanding of Oracle performance tuning and architecture. M.A. is required

Who are we looking for We are seeking for 6+ years of administrator experienced and detail-oriented DB2 and IMS Database Administrator (DBA) to join our production support team. In this role, you will be responsible for maintaining the stability, availability, and performance of DB2 and IMS databases on IBM mainframe (z/OS) environments. The role requires strong problem-solving skills, a solid understanding of mainframe database internals, and a proactive approach to system health monitoring, incident response, and database maintenance. You will provide 24/7 production support, troubleshoot issues, monitor system health, optimize performance . Technical Skills: Proven experience as a DB2/IMS Databases Administrator or similar role in production support environments. 6+ years of hands-on experience supporting DB2 for z/OS and IMS (Information Management System) in a production environment. Strong knowledge of mainframe tools such as SPUFI, QMF, BMC, CA-DB2/IMS tools, and IBM utilities. Deep understanding of DB2 database internals, logs, buffer pools, catalog/directory, and utilities. Proficient in IMS Full-Function and Fast Path databases, DL/I calls, PSB/DBD maintenance. Solid experience with JCL, TSO/ISPF, SDSF, and mainframe batch job troubleshooting Experience with modern mainframe automation tools and schedulers (e.g., Control-M, CA-7). Knowledge of COBOL, CICS, and batch job data flows. Understanding of DB2 Data Sharing and IMS Sysplex environments. Experience with backup and recovery solutions Solid knowledge of Linux/Unix systems and scripting (Shell, Python, or similar). Proficiency in troubleshooting performance tuning, and capacity planning. In-depth understanding of data management (e.g. permissions, recovery, security and monitoring) Strong troubleshooting and problem-solving skills. Excellent communication and collaboration abilities. Ability to work in a 24/7 support rotation and handle urgent production issues. Familiarity with data security is the best practice and backup procedures. Responsibilities Production Support & Monitoring: o Provide 24x7 support for DB2 and IMS database environments, including on-call rotation. o Monitor database performance, availability, and integrity using mainframe tools and utilities. o Respond to incidents, troubleshoot issues, and resolve problems related to DB2/IMS systems. Database Maintenance & Administration: o Perform database backup and recovery procedures for DB2 and IMS databases. o Conduct regular reorgs, image copies, and utilities execution (RUNSTATS, REORG, CHECK). o Support DB2 and IMS subsystem maintenance, upgrades, and patching. Performance Tuning & Optimization: o Analyze and tune SQL queries, buffer pools, and access paths in DB2. o Optimize IMS database segments, DBDs, PSBs, and access methods. o Work with developers to design efficient data access strategies . Change Management & Deployments: o Review and implement database schema changes via Change Control processes. o Participate in software releases, ensuring database readiness and minimal impact on production. Security & Compliance: o Manage user access, RACF integration, and permissions in DB2/IMS environments. o Ensure compliance with enterprise security standards and data privacy regulations. Documentation & Collaboration: o Maintain accurate and up-to-date documentation, including runbooks, architecture diagrams, and operational procedures. o Collaborate with application teams, infrastructure, and middleware teams to support business applications

Data Engineer Azure Data Factory, SQL, Python, Databricks, ETL  Data Engineer .Net + Azure Data Factory  We are seeking a skilled Data Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining data systems and architectures that support our business needs. This role requires expertise in working with large datasets, cloud technologies, and advanced data platforms to ensure the availability, quality, and accessibility of data for business analytics and decision-making. Key Responsibilities: Design, build, and maintain data pipelines to collect, process, and store data efficiently from various sources. Work with cross-functional teams to understand business requirements and deliver data solutions that meet the needs of the organization. Optimize data storage and retrieval methods to enhance system performance and data quality. Integrate data from multiple sources (databases, data lakes, cloud storage, etc.) to build comprehensive data sets. Build and maintain data infrastructure, ensuring it is scalable, reliable, and secure. Implement and manage data governance policies, ensuring data accuracy, consistency, and compliance. Conduct data modeling and provide insights into the data through advanced analytics tools and reports. Perform data transformations and data wrangling tasks to prepare data for analysis. Troubleshoot data issues and collaborate with stakeholders to resolve technical challenges. Ensure the integrity of data pipelines and systems by conducting routine testing and validation. Required Skills and Qualifications: Bachelors degree in Computer Science, Engineering, Information Systems, or related field. Proven experience as a Data Engineer or in a similar role, with a minimum of [X] years of experience. Proficiency in data engineering tools and technologies such as SQL, Python, Java, Scala, and ETL frameworks. Experience working with cloud platforms (AWS, Azure, GCP) and data storage solutions (e.g., Redshift, Snowflake, BigQuery). Solid understanding of data modeling, database design, and cloud data architectures. Hands-on experience with data warehousing concepts and tools (e.g., Apache Hive, Apache Spark). Familiarity with data orchestration tools such as Apache Airflow, Azure Data Factory. Knowledge of real-time data streaming technologies (e.g., Kafka, Kinesis) is a plus. Strong problem-solving skills and ability to troubleshoot complex data issues. Familiarity with data security best practices and data privacy regulations (e.g., GDPR, HIPAA).

Role Overview: You will be responsible for handling technical issues related to Windows environments, Active Directory(LDAP), Outlook, and installations. Your role will involve troubleshooting any issues occurring in applications installed on Windows OS. Additionally, you will perform web application and client application installation tasks as per the provided installation documents. Key Responsibilities: - Quickly understanding technical issues - Installing OS (Windows Client and Server) - Installing MS Visual Studio, SQL Server database - Configuring MS Office installations, Outlook, and backups - Running and sharing regular operation system reports with senior staff - Installing different software, hardware, printers Qualifications Required: - Good knowledge of Windows environments, Active Directory(LDAP), Outlook, and installations - General network knowledge - Ability to multitask and work effectively in a team - Good sense of judgment Please note that this is a full-time position and the work location is in person.,

As a Technical Support Engineer at UKG, you will play a crucial role in providing product technical support to UKG Australia customers across various UKG products. Your responsibilities will include: - Working from Monday to Friday, 4:30 A.M. to 1:30 P.M. IST initially from home, and later from the Pune office. - Monitoring the support queue, picking cases, and ensuring timely resolutions by strictly following SLAs. - Utilizing knowledge base articles, collaborating with product engineering, and consulting senior team members when needed to solve customer issues. - Analyzing and resolving complex customer issues of UKG products such as UKG Pro WFM, Integrations, BIRT Reports, Universal Device Manager, and UKG Terminals. - Developing in-depth product knowledge on UKG ProWFM and effectively troubleshooting different focus areas of the application. - Researching application questions, replicating customer scenarios, and thinking creatively to find appropriate solutions. - Fully documenting all activities, interactions, and next steps throughout the lifecycle of a case following UKG standard support process. - Creating and updating knowledge base articles to enhance the UKG knowledge base. - Being available for support during weekends, public holidays, and after-hours based on business needs. Qualifications required for this role include: - B.E / B.Tech graduate with 5 to 8 years of IT experience. - Experience in the software industry, particularly in WFM and/or HCM environments with at least 2 years of support experience. - Prior experience in supporting international customers and knowledge of UKG products are highly desirable. - Certification on UKG Products, Dell Boomi, and other HCM product certifications is an advantage. - Intermediate competency in technologies such as Java/XML, MS IIS, HTML, Oracle or SQL relational database management systems, SQL scripting, Java, Microsoft Operating systems, networking technologies, and CRM solutions like Salesforce. - Strong operational statistical analytical ability and the ability to manage multiple tasks with minimal supervision. - Experience in both small and large companies in a B2B environment is desirable. - Track record of accomplishment and effectiveness within organizations. - Ability to remain focused with attention to detail, translating business issues into appropriate outcomes. - Excellent verbal and written English skills are essential. In addition to your role, UKG is the Workforce Operating Platform that leverages workforce insights and people-first AI to build trust, amplify productivity, and empower talent for organizations across different industries. As an equal opportunity employer, UKG is committed to promoting diversity and inclusion in the workplace. If you require disability accommodation during the application and interview process, please email UKGCareers@ukg.com.,

**Role Overview:** As a Senior Software Engineer - Application Maintenance and Support at CitiusTech, you will play a vital role in managing end customer communication, providing solutions based on standard SOPs, and ensuring the day-to-day support of application systems. You will be part of an Agile team responsible for troubleshooting application issues, resolving challenging issues, and escalating when necessary. Your expertise in application support and maintenance, healthcare domain, application troubleshooting, and various technologies will be crucial in delivering high-quality support to clients. **Key Responsibilities:** - Manage end customer communication effectively. - Provide solutions based on standard SOPs. - Support application systems in operation, including troubleshooting, resolution, and escalation tasks. - Provide support to clients in shifts, initially focusing on US working hours across different time zones. - Set processes and ensure timely adherence to them. - Analyze and diagnose root causes of software application issues, Windows OS, SQL Server databases, and related technologies. - Log and document incidents within a ticketing system. - Refer incidents to senior team members when necessary. - Ensure SLAs are met as per support specifications. - Share knowledge and publish Knowledge articles within the team. **Qualification Required:** - **Experience:** 3-5 years - **Location:** Gurugram, Pune - **Educational Qualifications:** Engineering Degree (BE/ME/BTECH/MTECH/B.Sc/M.Sc); Technical certifications in multiple technologies are desirable; ITIL Certification preferred **Skills:** **Mandatory Technical Skills:** - Experienced in Application Support and Maintenance - Well-versed in L1-L2 support process (Healthcare Domain) - Basic understanding of application troubleshooting and ability to independently manage set SOPs - Expertise in application troubleshooting and knowledge of application communications in networks/ports and other communication protocols - Proficient in Linux and SQL - ITIL knowledge - Familiarity with ITSM Ticketing tools - Good understanding of DICOM, HL7 interoperability, and PACS workflows - Excellent communication, problem-solving, and decision-making skills **Good to Have Skills:** - Knowledge of Cloud (networking and security configurations) **Additional Details:** CitiusTech is a global IT services, consulting, and business solutions enterprise exclusively dedicated to the healthcare and life sciences industry. With a team of over 8,500 healthcare technology professionals, CitiusTech focuses on driving healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products. The company's vision is to inspire new possibilities for the health ecosystem with technology and human ingenuity. CitiusTech is committed to creating a positive impact on human lives by humanizing healthcare through innovative solutions and collaborative culture. *Note: For more information about CitiusTech and to explore career opportunities, please visit [CitiusTech Careers](https://www.citiustech.com/careers).*,

Role Overview: As a Senior Cloud Support Engineer at Snowflake, your role will involve delivering high-quality resolutions to customers, ensuring data-driven business insights and results. You will provide technical guidance, expert advice, and feedback on product improvements to customers utilizing Snowflake Data Warehouse. Additionally, you will play a key role in building knowledge within the team and contributing to strategic initiatives for organizational and process improvements. Key Responsibilities: - Drive technical solutions to complex problems for Snowflake customers and partners via email, web, and phone communication - Adhere to response and resolution SLAs, escalate issues as needed, and ensure fast resolution of customer issues - Demonstrate strong problem-solving skills and process orientation - Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues - Document known solutions to internal and external knowledge bases, report bugs, and submit feature requests - Collaborate with engineering teams to prioritize and resolve customer requests - Participate in Support initiatives and provide coverage during holidays and weekends Qualifications Required: - Bachelor's or Master's degree in Computer Science or equivalent discipline - 5+ years of experience in a Technical Support environment or similar customer-facing role - Solid knowledge of at least one major RDBMS - In-depth understanding of SQL data types, aggregations, and advanced functions - Proficiency in query performance tuning, query lifecycle, profiles, execution plans, and interpreting systems performance metrics - Experience with database patch and release management, JSON, XML, and other semi-structured data formats - Ability to work in a 24x7 environment, handle technical escalations, incident management, and participate in pager duty rotations during nights, weekends, and holidays,

As an experienced L3 Support Engineer with expertise in Java-based applications, database troubleshooting, and DevSecOps practices, your role will involve handling escalations from L1/L2 teams, debugging Java applications, performing advanced SQL query analysis, managing CI/CD pipelines, and ensuring SLAs are met by monitoring and resolving incidents. Key Responsibilities: - Handle escalations from L1/L2 teams, perform root cause analysis, and resolve complex production issues. - Debug Java applications (Spring, REST APIs, microservices) in production and staging environments. - Collaborate with development teams to provide permanent fixes and suggest code-level improvements. - Perform advanced SQL query analysis, indexing, and query optimization. - Diagnose DB performance issues, deadlocks, replication errors, and data integrity concerns. - Manage CI/CD pipelines (Jenkins, GitLab CI, or similar) for deploying hotfixes and releases. - Apply security best practices in application and infrastructure support (vulnerability scanning, patching). - Automate monitoring, alerts, and log analysis using tools like ELK/EFK, Prometheus, Grafana, or Splunk. - Ensure SLAs are met by monitoring, triaging, and resolving P1/P2 incidents. - Conduct post-incident reviews and drive permanent fixes via problem management. - Maintain runbooks, SOPs, and knowledge base for recurring issues. Qualification Required: - Strong knowledge of Java / J2EE, Spring Boot, REST APIs debugging. - Hands-on experience with SQL / Oracle / PostgreSQL / MySQL query tuning & troubleshooting. - Familiarity with CI/CD tools (Jenkins, GitLab, Azure DevOps). - Knowledge of DevSecOps practices including security scanning, compliance automation, and secrets management. - Exposure to cloud platforms such as AWS, Azure, GCP, and container orchestration tools like Docker, Kubernetes, OpenShift. - Familiarity with monitoring & logging tools like Splunk, ELK, Prometheus, Grafana. - Ability to leverage AI technologies for process optimization and day-to-day work.,

As a Lead Technical Support Engineer at UKG, your role will involve providing product technical support to UKG Australia customers across various UKG products. Your responsibilities will include: - Working hours will be from Monday to Friday, 4:30 A.M. to 1:30 P.M. IST. Initially, it will be work from home and later, it will be working from our Pune office. - Monitoring the support queue and picking the cases, ensuring timely resolutions provided by strictly following SLAs. - Using knowledge base articles, collaborating with product engineering, and consulting senior team members when needed in solving customer issues. - Analyzing and resolving complex customer issues of UKG products such as UKG Pro WFM, Integrations, BIRT Reports, Universal Device Manager, and UKG Terminals. - Developing in-depth product knowledge on UKG ProWFM, learning to recognize and effectively troubleshoot different focus areas of the application. - Researching application questions by setting up scenarios and testing within the application, replicating customer scenarios for configuration/environmental solutions, and fully documenting all activities throughout the lifecycle of a case. - Creating and updating knowledge base articles when required to improve UKG knowledge base articles. - Being available for support during weekends, public holidays, and after-hours as per business needs. Qualifications required for this role: - Must be a B.E / B.Tech graduate with 5 to 8 years of IT experience. - Experience in the software industry (WFM and/or HCM environments highly desirable) with significant related working experience in a Customer Support Center function, with at least 2 years of support experience. - Prior experience in supporting international customers is highly desirable. - Knowledge of UKG products is an added advantage. - Certification on UKG Products, Dell Boomi, and Other HCM product certifications is an advantage. - Intermediate level of competency within various technologies such as Java/XML, MS IIS, HTML, Oracle or SQL relational database management systems, SQL scripting, Java, Microsoft Operating systems, Networking technologies, CRM solutions like Salesforce, and solid operational statistical analytical ability using applications such as Excel etc. - Ability to manage multiple tasks of varying complexity and ambiguity to completion with minimal supervision. - Experience in working in 24x7 support operations and with teams across multiple locations is essential. - Strong verbal and written English skills are essential. In addition, you will understand the UKG Global Job Architecture career matrix profile for Global Support Technical Support Engineering. This role is expected to be fulfilled in a LEARNING capacity. About UKG: UKG is the Workforce Operating Platform that puts workforce understanding to work, with the world's largest collection of workforce insights and people-first AI. UKG equips customers with the intelligence to solve any challenge in any industry. Learn more at ukg.com. UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. If you need disability accommodation in the application and interview process, please email UKGCareers@ukg.com. Please note that all job descriptions are written to accurately reflect the open job and include general work responsibilities. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.,

As an Associate Technical Support Engineer at Springer Nature, you will be responsible for analyzing and troubleshooting technical problems and/or functionality questions, providing solutions to resolve the issues. Your role will involve supporting production systems/users, communicating with system integrators/key account managers, and performing bug logging, prioritizing, tracking, analysis, and reporting. Additionally, you will be involved in feedback to L2 teams regarding improvements/change requests, workflow system administration, account management, documenting troubleshooting steps, and proactive monitoring to ensure system reliability and efficiency. **Key Responsibilities:** - Provide 1st level support for production systems/users - Communicate with system integrators/key account managers - Utilize ticketing tools, preferably JIRA, for bug logging, prioritizing, tracking, and analysis - Collaborate with L2 team for improvements/business/change requests - Administer workflow systems and manage user accounts - Analyze and troubleshoot technical problems and provide solutions - Comply with SLA for issue resolution - Document troubleshooting and problem resolution steps - Proactively monitor and restore failed services **Qualifications Required:** - 0-2 years of experience - Good communication skills in written and verbal English - Knowledge of SQL, Linux/Unix commands, and scripting languages - Familiarity with web technologies, application servers, and databases - Experience with ticketing and incident management tools, preferably JIRA - Understanding of ITIL processes and Service Management frameworks - Proficiency in Microsoft Office, Adobe Acrobat, and Google suites - Knowledge of XML, PDF, Excel/Google Sheets, and operating systems (Windows/MAC) - Bachelor's degree in Computer Science, Information Technology, or related field **Additional Details:** Springer Nature values diversity and strives to build an inclusive culture where individuals are treated fairly and can thrive. The organization empowers its colleagues and values diverse perspectives. Springer Nature was recognized as the Diversity Team of the Year at the 2022 British Diversity Awards. For more information on career opportunities at Springer Nature, visit [Springer Nature Careers](https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers). --- This Job Description is based on the provided information and requirements for the position of Associate Technical Support Engineer at Springer Nature. As an Associate Technical Support Engineer at Springer Nature, you will be responsible for analyzing and troubleshooting technical problems and/or functionality questions, providing solutions to resolve the issues. Your role will involve supporting production systems/users, communicating with system integrators/key account managers, and performing bug logging, prioritizing, tracking, analysis, and reporting. Additionally, you will be involved in feedback to L2 teams regarding improvements/change requests, workflow system administration, account management, documenting troubleshooting steps, and proactive monitoring to ensure system reliability and efficiency. **Key Responsibilities:** - Provide 1st level support for production systems/users - Communicate with system integrators/key account managers - Utilize ticketing tools, preferably JIRA, for bug logging, prioritizing, tracking, and analysis - Collaborate with L2 team for improvements/business/change requests - Administer workflow systems and manage user accounts - Analyze and troubleshoot technical problems and provide solutions - Comply with SLA for issue resolution - Document troubleshooting and problem resolution steps - Proactively monitor and restore failed services **Qualifications Required:** - 0-2 years of experience - Good communication skills in written and verbal English - Knowledge of SQL, Linux/Unix commands, and scripting languages - Familiarity with web technologies, application servers, and databases - Experience with ticketing and incident management tools, preferably JIRA - Understanding of ITIL processes and Service Management frameworks - Proficiency in Microsoft Office, Adobe Acrobat, and Google suites - Knowledge of XML, PDF, Excel/Google Sheets, and operating systems (Windows/MAC) - Bachelor's degree in Computer Science, Information Technology, or related field **Additional Details:** Springer Nature values diversity and strives to build an inclusive culture where individuals are treated fairly and can thrive. The organization empowers its colleagues and values diverse perspectives. Springer Nature was recognized as the Diversity Team of the Year at the 2022 British Diversity Awards. For more information on career opportunities at Springer Nature, visit [Springer Nature Careers](https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers). --- This Job Description is based on the provided information and requirements for the position of Associa

Role Overview: As a Senior Support Engineer specializing in TIBCO Data Virtualization (TDV) at Cloud Software Group, your role is crucial in ensuring timely resolution of complex technical issues and enhancing customer satisfaction. You will collaborate with cross-functional teams to improve product supportability and customer experience. Key Responsibilities: - Act as the primary escalation point for complex technical issues related to TIBCO Data Virtualization (TDV). - Diagnose, troubleshoot, and resolve product-related issues, ensuring minimal customer downtime. - Perform in-depth root cause analysis and collaborate with Engineering for long-term solutions. - Guide customers in best practices for deploying, configuring, and optimizing TDV solutions. Customer Engagement & Communication: - Provide clear and effective technical guidance to customers for a smooth resolution process. - Engage in high-priority customer interactions and incident reviews, offering expert recommendations. - Collaborate with customer teams to proactively identify and address potential issues before escalation. Knowledge Management & Mentorship: - Document solutions, troubleshooting steps, and best practices in the knowledge base. - Conduct internal training and mentorship programs to upskill junior support engineers. - Participate in technical workshops, webinars, and customer training sessions. Process Improvement & Collaboration: - Work closely with Product Management and Engineering to provide feedback on product improvements. - Contribute to automation and self-service initiatives for enhancing customer experience. - Continuously improve internal support processes to reduce issue resolution time. Required Qualifications: - Experience: 5+ years in technical support, customer support, or escalation engineering roles. - Strong expertise in TIBCO Data Virtualization (TDV) with skills in configuration, troubleshooting, and optimization. - Proficiency in SQL, data modeling, database management (Oracle, SQL Server, PostgreSQL), cloud platforms (AWS, Azure, GCP), and virtualization technologies. - Experience with REST APIs, authentication mechanisms, and security best practices. Preferred Qualifications: - Experience with data integration, ETL tools, performance tuning, and monitoring tools like Splunk and Datadog. - Knowledge of authentication methods (SSO, LDAP, AD, Kerberos, OpenID, X509), RDBMS, Unix/Linux, Apache Tomcat, Docker, Kubernetes. - Ability to handle demanding customers, facilitate Zoom/conference calls, and mentor support staff.,

Role Overview: You will be a part of a team at Knorex that develops a cloud-based, highly scalable, all-in-one advertising and marketing platform called Knorex XPO. This platform allows Advertisers, Agencies, and Publishers to easily create, optimize, and publish Dynamic Ads worldwide with speed and ease. As a Software Engineer, you will work on the fast-paced data augmentation pipeline using a mix of Java and Python, collaborating with Data Scientists, Media Performance Specialists, and Software Engineers to build a highly scalable system capable of handling billions of requests per day, all delivered in milliseconds. Key Responsibilities: - Plan, design, and develop components in the data augmentation pipeline supporting the RTB platform - Develop algorithms and solutions for automation and optimization problems - Create metrics to measure the impact of solutions - Develop pipelines enabling the RTB platform to query data within milliseconds - Work with team members to implement and integrate solutions - Document and improve solutions over time - Evaluate new technologies for implementation - Communicate with business and technical teams to understand analytics requirements - Respond to feedback and draw new insights - Prioritize tasks to meet multiple deadlines Qualification Required: - Knowledge of Python/Golang and monitor services - Cloud services, Linux knowledge, and database knowledge are a plus - Strong knowledge of algorithms and data structures - Strong analytical and problem-solving skills - Understanding of online advertising technology and RTB is a plus - Practical experience with machine learning toolkits and frameworks is a plus - Degree or Diploma in computer science/IT related field - Willingness to learn and adapt to new technologies and concepts - Ability to work independently and collaboratively with minimal supervision - Productive work ethic even under pressure - Excellent written and spoken English communication skills,

As an Associate System Support Engineer at Owens & Minor, you will play a crucial role in the Network Operations Center (NOC) team responsible for monitoring and maintaining over 2000 servers and 3000 network devices globally. Your primary responsibilities will include: - Monitoring production and non-production systems across Owens & Minor locations. - Responding to alerts and incident tickets promptly, utilizing tools such as SolarWinds, Juniper Mist, Meraki, and ServiceNow. - Troubleshooting and resolving routine and complex network, server, and OS issues to maintain target system uptimes. - Escalating incidents to relevant resources as per established processes. - Creating trouble tickets with carriers for circuit issues and coordinating with vendors for timely escalations. - Supporting the Major Incident Management process through bridge calls and working sessions. - Mentoring junior NOC analysts to enhance their technical skillset. - Providing proactive and reactive support for infrastructure, including basic database monitoring (e.g., MSSQL, DB2, Oracle) and knowledge of Linux, Windows, and VMware monitoring. In addition to your core responsibilities, you may be required to: - Perform additional duties as directed while primarily working remotely. - Be available for a 24/7/365 rotational on-call schedule. - Participate in document creation based on scenarios and facilitate information transfer between shifts. To qualify for this role, you should ideally possess: - 4 years of experience in a similar role within a NOC or Operations Center environment. - CompTIA A+ or Network+ certification is preferred. - A university degree in computer science or a related technical field. - Experience supporting manufacturing/supply chain operations would be advantageous. Your success in this role will hinge on your: - Solid knowledge of infrastructure environments and troubleshooting network problems. - Proficiency in using monitoring tools like SolarWinds, Nagios, etc. - Strong diagnostic skills and ability to prioritize incidents under pressure. - Familiarity with ITSM, ITIL best practices, and trouble ticketing systems. - Good written and verbal communication skills. Additionally, you must be willing to work from the office and undergo relevant training to ensure your skills remain current. If you believe you have what it takes to excel in this position, we invite you to apply as we are accepting applications on an ongoing basis.,

As an IT Support Specialist, your role involves diagnosing and troubleshooting software and hardware problems. You will be responsible for independently installing applications, databases, and various software patches. Additionally, you will resolve network issues and configure operating systems. Experience in Electronic Toll Collection System will be considered an added advantage. Key Responsibilities: - Diagnose and troubleshoot software and hardware issues - Independently install applications, databases, and software patches - Resolve network issues and configure operating systems Qualifications Required: - Knowledge of diagnosing and troubleshooting software and hardware problems - Ability to independently install applications and software patches - Experience with resolving network issues and configuring operating systems - Experience in Electronic Toll Collection System is a plus,

As a Technical Support Engineer at Coupa, you will play a crucial role in providing support to enterprise customers utilizing the cloud-based platform. Your expertise will contribute to a global team dedicated to exceeding customer expectations and ensuring their success. You will have the opportunity to leverage your technical acumen to offer expert guidance on best practices to customers. **Key Responsibilities:** - Provide second level of techno-functional support on Coupa enterprise solution, including power apps and acquired products, and demonstrate a deep understanding of the associated business processes - Handle customer issues and escalations for production environments across Severity levels, ensuring timely resolution - Gather detailed information from customers to aid in problem identification and resolution, applying independent thinking in troubleshooting - Communicate case status and next steps to customers and management in alignment with Service Level Targets - Collaborate with various business units, such as Integration, Operations, Engineering, and Customer Success, to ensure high customer satisfaction levels - Contribute to the development of knowledge articles in the company's knowledgebase - Stay updated on training through CoupaU and complete all required certifications - Read and comprehend functional documentation related to Coupa's product releases **Qualifications Required:** - Fast learner with 4 to 6 years of Enterprise support experience - Excellent written and verbal communication skills across all levels of an organization - Technical background in Linux, Unix, and other Operating Systems - Proficiency in using XML, HTML, and other Web technologies - Ability to read database tables using SQL queries and analyze log files for effective troubleshooting - Understanding of the Procurement domain is an advantage - Familiarity with Web servers, Application servers, and Databases is preferred - Knowledge of scripting is a plus - Willingness to work in a 24x5 environment, including On-call support for weekends Please note that Coupa is committed to maintaining an inclusive and welcoming work environment that upholds equal opportunity principles. Fair decisions are made regarding hiring, compensation, training, and performance evaluation. The company provides equal employment opportunities to all qualified candidates and employees. Submitting your application indicates your acknowledgment of Coupa's Privacy Policy. By doing so, you consent to Coupa receiving and collecting your application, including personal data, for ongoing recruitment and employment purposes. You can find more details about data processing, the purposes involved, and retention periods in the Privacy Policy.,

Role Overview: You will play a crucial role in delivering technical back-office support to Wolters Kluwers customers for our cloud-hosted financial management software applications, ensuring high levels of customer satisfaction. Your primary responsibilities will revolve around analyzing, diagnosing, and resolving complex technical issues. This will involve collaborating with consultants, clients, and internal development teams to address reported problems effectively. Your tasks will include providing technical support to customers and consultants globally, focusing on cloud environments. You will be expected to analyze technical queries, troubleshoot server and network issues, and develop solutions based on the SaaS architecture utilizing Azure stack. Additionally, you will work closely with various teams, including Application Developers, System Integrators, Database Administrators, and Consulting professionals, to enhance product functionality and address customer issues efficiently. Key Responsibilities: - Analyzing, diagnosing, and resolving complex technical issues - Collaborating with consultants, clients, and internal development teams - Providing technical support to customers and consultants globally, focusing on cloud environments - Troubleshooting server and network issues - Developing solutions based on the SaaS architecture utilizing Azure stack - Working closely with various teams to enhance product functionality and address customer issues efficiently - Conducting functional and integration acceptance tests - Performance tuning and developing automation utilities to improve solution integration and customer experience Qualifications Required: - Degree in computer science or a related field - Knowledge or experience in Azure or other cloud platforms - Proficiency in programming languages like Java, JavaScript, and SQL - Familiarity with operating systems such as Windows (Linux experience is a plus) - Strong problem-solving skills and organizational abilities - Fluency in English Additional Details: This position may require occasional on-site visits to Wolters Kluwer offices as part of the recruitment process. Nice-to-have skills include awareness of Application Monitoring Tools, knowledge of Docker and Kubernetes, and experience in cloud performance tuning and security testing. Proficiency in languages like German or French, along with expertise in database performance tuning, can be advantageous.,

As a Technical Support Engineer at Yugabyte, you will be an integral part of the Customer Support organization, assisting customers in troubleshooting issues and maximizing the benefits of YugabyteDB. Your strong technical aptitude and problem-solving skills will be crucial in providing timely and empathetic support to customers using YugabyteDB. You will collaborate with various teams within the company to ensure effective resolution of technical issues and contribute to enhancing self-service capabilities for customers. Additionally, you will continuously expand your knowledge of new technologies and actively participate in a global on-call rotation for after-hours support. **Key Responsibilities:** - Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB. - Troubleshoot and resolve technical issues related to distributed databases, cloud infrastructure, APIs, and application integrations. - Collaborate with Engineering, Product, and Documentation teams to address customer needs effectively. - Maintain detailed case documentation and follow established support processes. - Contribute to knowledge base articles and support tools for customer self-service. - Continuously learn new technologies and expand understanding of Yugabyte's ecosystem. - Participate in a global on-call rotation for after-hours and Week-off support. **Qualifications Required:** - 3-5 years of industry experience in a technical role. - Strong technical foundation in databases, distributed systems, cloud platforms, Linux/Unix administration, or programming/scripting. - Excellent problem-solving and analytical skills. - Strong written and verbal communication skills. - Proactive, customer-first mindset with patience and persistence in issue resolution. - Ability to work independently in a remote environment and collaborate across global teams. The company behind YugabyteDB, Yugabyte, is passionate about delivering exceptional customer experiences while advancing the boundaries of database technology. Joining Yugabyte will provide you with the opportunity to work on cutting-edge database technology used by enterprises worldwide, in a collaborative and growth-oriented team culture that values learning and innovation. Additionally, you will enjoy a flexible remote work environment with a strong work-life balance and competitive compensation and benefits. If you're a talented individual with a drive to learn and thrive in a customer-focused support culture, Yugabyte welcomes you to join the Database Revolution and contribute to building a lasting and impactful company.,

Role Overview: You will be responsible for providing expert-level troubleshooting, debugging, and optimization for complex Production and Pre-production technical issues. Additionally, you will perform root cause analysis of production incidents and implement long-term corrective actions. Your role will involve implementing robust, secure, and scalable fixes and adding enhancements in the codebase. Collaborating with clients, architects, business analysts, and cross-functional teams to gather requirements and deliver tailored solutions will also be a key aspect. You will lead code reviews, enforce best practices, and ensure adherence to coding standards. Supporting the deployment and release process, including CI/CD pipeline improvements, and mentoring and providing technical guidance to junior and mid-level developers will also be part of your responsibilities. Participation in On-call Support following a rotation schedule and contributing to architectural discussions for improving scalability and fault tolerance will be expected. Key Responsibilities: - Provide expert-level troubleshooting, debugging, and optimization for complex Production and Pre-production technical issues. - Perform root cause analysis of production incidents and implement long-term corrective actions. - Implement robust, secure, and scalable fixes and add enhancements in the codebase. - Collaborate with clients, architects, business analysts, and cross-functional teams to gather requirements and deliver tailored solutions. - Lead code reviews, enforce best practices, and ensure adherence to coding standards. - Support the deployment and release process, including CI/CD pipeline improvements. - Mentor and provide technical guidance to junior and mid-level developers. - Participate in On-call Support following a rotation schedule. - Write unit, integration, and performance tests to guarantee software quality. - Contribute to architectural discussions for improving scalability and fault tolerance. Qualifications: - Strong programming skills in Java backend language, with strong expertise in Java SE and EE. Front-end development (JavaScript, Angular, React) skills are a big advantage. - Proficiency in frameworks such as Spring (Core, Boot, MVC), Hibernate, and related technologies. - Solid understanding of RESTful APIs, microservices, and integration patterns. - Hands-on experience with relational databases (e.g., Oracle, MySQL, PostgreSQL) and SQL optimization. - Hands-on experience with CI/CD pipelines (e.g., Jenkins, Git, Maven), Git, and containerization (Docker/Kubernetes). - Strong knowledge of observability tools (e.g., ELK, Splunk, Dynatrace). - Ability to work in On-call rotations and handle high-pressure production issues. - Excellent problem-solving, communication, and client-facing skills. Nice to Have: - Experience with cloud platforms (AWS, Azure, or GCP). - Knowledge of containerization technologies (Docker, Kubernetes). - Familiarity with front-end technologies (JavaScript, Angular, React) for full-stack development. - ITIL certification or exposure to IT service management practices. - Experience in Agile/Scrum development environments.,