2,283 Delivery Management Jobs in Hyderabad

Assistant Manager PSM (Product Sourcing & Management) Job Code: ITC/AM-P/20251120/11552 Position: Assistant Manager PSM Experience: 3-7 years CTC: 9,00,000 annually Location: Open to All Cities Industry: Automobiles & Components / Farm Machinery Position Type: Full-time Status: Open About the Role We are seeking a highly driven and detail-oriented Assistant Manager PSM to support sourcing, costing, and new product development for farm implements within Mahindra Farm Machinery. This role plays a critical part in ensuring quality, cost competitiveness, supplier performance, and smooth product development cycles. The ideal candidate will have strong experience in supplier selection, NPD, costing, and cross-functional collaboration, with solid technical knowledge of fabricated, casted, forged, and machined components. Key Responsibilities Manage product sourcing and costing from external suppliers. Conduct product scouting, finalize specifications, and identify/select suppliers. Lead price settlements, quarterly cost reviews, and specification-based negotiations. Drive New Product Development (NPD) for full products and related parts. Ensure procurement deliverables related to quality, cost, and capacity. Plan and execute continuous improvement projects, including cost reduction and productivity enhancement. Lead and coordinate cross-functional team (CFT) meetings with Sales, Quality, Service, Product Management, and Testing. Conduct technical and commercial evaluations of potential suppliers. Manage commercial discussions and negotiations, and execute supplier legal agreements. Support suppliers in part development to meet QCD targets (Quality, Cost, Delivery). Collaborate on product testing and adhere to CMVR certification requirements. Maintain accurate data and processes using SAP and Excel. Communicate effectively with suppliers in Punjabi, Hindi, and English. Qualifications B.Tech in Mechanical, Automobile, Production, or related engineering discipline. 3--7 years of experience in sourcing, NPD, costing, or procurement. Strong knowledge of sheet metal fabrication, casting, forging, machining, and hardware categories. Experience in SAP, costing methodologies, supplier development, and project management. Strong negotiation, analytical, and communication skills. Fluency in Punjabi, Hindi, and English is mandatory. Why Join Us Opportunity to work with Indias leading farm machinery brand. High-impact role shaping product sourcing strategies and new product development. Collaborative, cross-functional work environment. Scope for innovation, cost optimization, and supplier excellence. How to Apply Send your updated resume with Job Code: ITC/AM-P/20251120/11552 mentioned in the subject line.

1. Billing Specialist Job Summary: The Billing Specialist is responsible for generating accurate invoices, ensuring timely billing, and resolving any discrepancies related to customer accounts. This role requires strong attention to detail and collaboration with internal teams and clients. Key Responsibilities: Prepare and issue invoices based on contract terms and service delivery. Validate billing data and ensure accuracy. Coordinate with sales, delivery, and finance teams to resolve billing issues. Maintain billing records and documentation. Monitor accounts receivable and follow up on outstanding payments. Assist in month-end closing and reporting.  2. Dispute Management Analyst Job Summary: The Dispute Management Analyst handles customer disputes related to billing, payments, and services. The role involves investigating discrepancies, coordinating with internal teams, and ensuring timely resolution to maintain customer satisfaction. Key Responsibilities: Review and analyze disputed invoices or payments. Communicate with customers to understand the nature of disputes. Collaborate with billing, sales, and delivery teams to resolve issues. Document dispute cases and maintain resolution logs. Provide regular updates to stakeholders on dispute status. Support audit and compliance requirements.  Cash Application Specialist Job Summary: The Cash Application Specialist is responsible for applying incoming payments to customer accounts accurately and timely. This role ensures proper reconciliation of accounts and supports the overall accounts receivable process. Key Responsibilities: Apply customer payments (checks, wire transfers, ACH) to appropriate invoices. Reconcile unapplied cash and resolve payment discrepancies. Work closely with collections and billing teams. Maintain accurate records of transactions. Assist in month-end and year-end closing activities. Generate reports on cash application metrics.

As a Project Management Office Center of Excellence lead for Global Transformation priority programs, you will be responsible for ensuring the successful delivery of initiatives by implementing best practices in project management. Your role will involve governance, performance management, schedule management, scope management, and cost management to guarantee timely and budget-friendly execution of projects, ultimately leading to benefits realization. **Key Responsibilities:** - Coordinate program governance structure, facilitate governance councils, and support governance content generation. - Lead performance management including progress tracking, status reporting, risk/issue/dependency management, post audits, and lessons learned. - Centralize and manage project scorecard and overall progress tracking for project sponsors and key stakeholders. - Monitor project's change management, value realization, technical deliverables, and facilitate issue/risk mitigation. - Manage resource and risk management, project materials repository, and gap assessment documentation. - Lead schedule management, including roadmap development, project schedule development, and change request management. - Support scope management, including scope definition, deliverable definition, and change request management. - Support cost management, including budget alignment and change request management. - Identify and coordinate Program integration/interdependency opportunities and risks, along with risk mitigation plans. - Ensure project management standards are consistently executed, including methodology, playbook, tools, and roles & responsibilities. - Facilitate knowledge transfers between project teams, capturing and disseminating lessons learned. **Qualifications:** *Desired Characteristics:* - Strong leadership, ambition, and results-driven mindset. - Excellent collaboration and communication skills at all organizational levels. - Strong analytical, critical thinking, and problem-solving skills. - Deadline-oriented, organized, and able to multitask. - Ability to manage competing priorities and connect across multiple large-scale initiatives. - Strategic thinker with curiosity and initiative. - Team player who excels in an agile and collaborative environment. - High executive maturity and ability to interact with senior leaders. - Strong PMO background with experience in project planning, resource management, and budgeting. - Excellent influencing skills and ability to deal with cultural differences. *Minimum Qualifications:* - Bachelor's Degree with 6+ years of experience in Supply Chain, Finance, or transformation roles (MBA preferred). - Experience in program/project management, agile, and waterfall methodologies. - Motivated leader with strong managerial skills. - Self-starter capable of managing own agenda in a fast-paced environment. - Strong verbal and written communication skills with global outlook. - Sensitivity to cultural differences and ability to influence stakeholders effectively.,

You will be leading the APAC and India OT Cybersecurity capability delivery across PepsiCo Manufacturing Sites. Your main responsibilities will include: - Ensuring efficient delivery of Technology solutions and capabilities within Global OT/IT Cybersecurity Function - Managing Delivery for OT Infrastructure and Cybersecurity Function - Having program and project team accountability for delivery in-line with solution requirements, timeline, and costs specific to the Sector of responsibility - Handing over to Operations team - Owning project delivery performance with all third parties and strategic partners pertinent to Sector of responsibility - Representing project updates with project sponsor in Senior Leadership reviews - Establishing and managing relationships with the Sector IT Delivery leads, Sector OT and IT Leads, InfoSec Leads - Working to continuously minimize problems with the day-to-day delivery of the program - Promoting and encouraging adherence to agreed goals and processes - Obtaining and representing performance/delivery data to key stakeholders and Program Leadership - Overseeing planning and forecasting of consumption (demand, resources) in the sector - Acting as the focal point for the execution of queries, audit, and other formal governance processes dealing with the delivery of services within the sector - Establishing and maintaining regular communications with business relationship management, business executives, department heads, and other stakeholders pertinent to OT/IT technology delivery activities - Analyzing technology delivery performance within the sector, and Supplier Management to resolve issues and continuously improve key Provider performance - Financial tracking and forecasting for the OT/IT Program requirements specific to APAC and India Qualifications required for this role include: - Bachelors degree or 3rd Level required - Minimum of 5 years of related IT business work experience - Strong management skills with the ability to develop teams and cultivate talent - Proven record of Technology Track - Multi-cultural/ virtual team and x-region experience - Delivery Management experience - Excellence in execution through proper prioritization of projects - Extensive experience managing suppliers in a Technology external supplier management relationship - Excellent client facing skills - Proven negotiation skills - Ability to develop solutions within a complex operational environment - Ability to coordinate and direct activities across multiple teams - Financial tracking experience - Strong team/project management abilities - Excellent remote management skills - Demonstrable skills in the "personal" management of solutions,

Role Overview: As a Senior Manager of Information Systems at Amgen, you will lead a team responsible for overseeing the organization's information technology strategy and execution. You will collaborate with key stakeholders to identify business needs, develop technology roadmaps, manage IT projects, and ensure the delivery of high-quality solutions. Your leadership and strategic mindset will enable you to drive innovation, optimize system performance, and enhance the overall IT capabilities to support the company's goals. Key Responsibilities: - Lead and manage all phases of ERP project management, utilizing proven methodologies (Scaled Agile Framework (SAFe) and Waterfall) to achieve strategic goals. - Develop and execute comprehensive project plans and/or Lead SAFe Program Increment (PI) planning events that align with organizational objectives and deliver tangible value. - Lead a cross-functional team to deliver the Transportation Management Program effectively and adhere to SAFe Agile best practices. - Build and maintain robust relationships with key stakeholders, including DTI (Digital Technology & Information) and business leaders, ensuring alignment and collaboration amongst teams and Agile Release trains (ARTs). - Communicate program outcomes clearly and effectively to executive leadership, providing a compelling vision and execution strategy. - Oversee budget planning and management, ensuring projects and product teams execute within financial constraints and achieving expected ROI. - Supervise the performance of system integrators and other partners, ensuring the timely and high-quality delivery of ERP solutions. - Ensure all ERP solutions and deliverables meet stringent SOX and GMP compliance standards. - Collaborate closely with Organizational Change Management teams to develop and implement effective communication strategies, facilitating smooth transitions to operational phases. - Identify and proactively manage product team and ART level risks, issues, and dependencies, mitigating potential disruptions. - Foster the usage of SAFe agile methodologies and cross-functional collaboration with technology and business teams, project managers, and systems integrating with ERP. - Lead talent management and development efforts within TM Product Team, promoting a culture of continuous improvement and professional growth. Qualification Required: - Any degree with 12 - 17 years of experience in Computer Science, Business, Engineering, IT or related field OR Functional Skills: Must-Have Skills: - 12+ years of proven experience in Project Management. Strong background in managing ERP projects from initiation to completion, including vendor management, budgeting, cost forecasting, and financial oversight, using established project / agile methodologies and best practices. - Proven experience in leading and managing a team of project managers/scrum masters, with strong skills in staff supervision, development, and fostering a collaborative work environment and continuous learning environment. - Strong understanding of Agile / SAFe methodologies and experience in guiding teams through Agile events and ensuring adherence to Agile/SAFe practices and behaviors. - Excellent communication and problem-solving skills. - Compliance Knowledge: In-depth understanding of SOX and GMP compliance standards, with a record of accomplishment ensuring ERP solutions meet these requirements. Good-to-Have Skills: - Experience in Multiple ERP Implementations: Hands-on experience in leading and managing several ERP implementations, preferably at least one full SAP S/4HANA deployment. - Experience with Agile/Scaled Agile Framework (SAFe) tools, such as Jira, Confluence and Jira Align. - Change Management: Expertise in partnering with Organizational Change Management teams to develop and execute effective communication strategies for ERP project transitions. - Risk Management: Advanced skills in identifying and mitigating complex program-level risks and dependencies, ensuring minimal disruption to project timelines. Additional Details about Amgen: At Amgen, the mission is to serve patients through a commitment to delivering high-quality, science-based solutions that improve lives. Core values such as being science-based, creating value for patients, staff, and stockholders, and working in teams guide the company culture, enabling innovation, collaboration, and personal growth. By joining Amgen, you will work on impactful projects that contribute to patient health and global supply chain excellence, with opportunities for continuous learning and professional development in a purpose-driven, inclusive environment.,

If you thrive on creating structure in dynamic environments, unleash your expertise in program management by orchestrating seamless collaboration, streamlining communication across teams, and delivering executive-level updates that keep stakeholders informed and engaged. Your proactive approach to resolving blockers and commitment to high-quality results will shape transformative solutions and set new standards for excellence in home lending. As a Product Delivery Manager in Home Application & Fulfillment, you will be responsible for leading an experienced program manager with a proven track record in delivering complex distributed software systems. Join us in redefining the future of Home Lending! **Key Responsibilities:** - Analyze the program landscape and craft a lean, compelling structure that aligns cross-functional stakeholders to shared goals, drives clarity and flawless execution. - Establish an efficient status reporting framework, proactively manage dependencies, and clearly communicate progress, risks, and key achievements to senior leadership and stakeholders. - Anticipate challenges, remove obstacles, and implement solutions to keep programs on track and drive continuous progress. - Promote lean and efficient program management methodologies, documentation standards, and operational excellence to elevate team performance and outcomes. - Analyze program metrics, feedback, and results to identify improvement opportunities, while maintaining Jira hygiene and ensuring a healthy, well-prioritized backlog. - Build deep subject matter knowledge in both the product and line of business to serve as a strategic thought partner to product and technology teams. **Qualification Required:** - 5+ years of Program Management experience with a proven track record in leading large-scale, complex, distributed software programs within fast-paced environments. - Demonstrated expertise in building efficient operating models, streamlining processes, and driving continuous improvement across programs. - Strong skills in drafting and delivering lean status updates, storytelling with simplicity and clarity at different levels of the organization. - Solid understanding of software development lifecycle, system architecture, and technical dependencies to facilitate informed decision-making and effective collaboration. - Experience in working within agile frameworks, such as Scrum or Kanban, to influence backlog hygiene, plan sprints, and ensure timely delivery of high-quality product increments. - Proficiency in project management tools (e.g., Figma, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools) and collaboration platforms (e.g., Confluence, SharePoint). - Ability to proactively identify root causes, remove obstacles, and implement creative solutions that align with business and customer needs. - Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience. If you have an advanced degree (e.g., MBA, PMP) or previous experience in financial services, it would be strongly preferred.,

Role Overview: You will be joining TriNet as a Supervisor, Workforce Management to oversee the Workforce Management team supporting Customer Success & Operations in India. Your main responsibility will be to lead forecasting, scheduling, real-time monitoring, and capacity planning activities to ensure optimal staffing and service delivery for global clients, with a focus on US business hours and standards. You will drive process improvements, mentor analysts, and collaborate with operations leadership to achieve business goals. Key Responsibilities: - Lead and supervise the Workforce Management team, providing guidance, coaching, and performance feedback - Oversee development and maintenance of short-term, mid-term, and long-term forecasts for call volumes, staffing, and workload - Ensure creation and management of agent schedules to meet service level agreements (SLAs) and business needs - Monitor real-time performance, make intraday adjustments, and resolve escalations to maintain optimal coverage - Analyze historical data and trends to improve forecasting accuracy and workforce planning - Collaborate with operations, HR, and leadership to align staffing plans and support hiring decisions - Review and present workforce reports and dashboards to senior management, providing actionable insights - Drive process automation, continuous improvement initiatives, and support implementation of workforce tools - Ensure compliance with labor laws, internal policies, and data integrity in scheduling and time tracking Qualifications: - Bachelor's degree in Business, Statistics, or related field (Masters preferred) - 8+ years of experience in workforce management, including 2+ years in a supervisory or lead role - Experience supporting US-based operations or clients is preferred Skills & Competencies: - Strong leadership and team management skills - Advanced analytical, forecasting, and problem-solving abilities - Proficiency in WFM tools (e.g., NICE IEX, Verint, Aspect) - Expertise in Microsoft Excel, Power BI/Tableau, and data visualization - Excellent communication, stakeholder management, and collaboration skills - Ability to work flexible hours to align with US time zones - Knowledge of contact center metrics, KPIs, and best practices - Experience with process automation and continuous improvement methodologies Please let me know if you need any further details or have any specific requirements.,

Responsibilities: Design and implement an inventory tracking system to optimize inventory control procedures. Examine the levels of supplies and raw material to determine shortages. Document daily deliveries and shipments to update inventory. Prepare detailed reports on inventory operations, stock levels, and adjustments. Evaluate new inventory to ensure its ready for shipment. Perform daily analysis to predict potential inventory problems. Order new supplies to avoid inefficiencies or excessive surplus. Analyze different suppliers to obtain the best cost-effective deals. Recruit and train new employees.

About ARAs Client ARAs Client is a global leader in digital transformation and enterprise solutions, committed to helping organizations modernize their technology landscape, optimize business processes, and unlock new opportunities for growth. With a collaborative and innovative culture, ARAs Client empowers employees to contribute meaningfully while advancing their careers. Role Summary We are seeking an experienced Application Developer (Oracle HCM Cloud Absence/Leave Management) to design, build, and configure applications aligned with business requirements. You will collaborate closely with cross-functional teams, develop scalable solutions, and ensure seamless functionality within Oracle HCM Cloud environments. This role requires strong expertise in Oracle HCM Cloud Absence/Leave Management, with hands-on experience in integrations, troubleshooting, and optimization. You will also serve as a subject matter expert (SME), guiding peers and enhancing application performance. Key Responsibilities Design, build, and configure Oracle HCM Cloud Absence/Leave Management applications. Act as an SME, working independently to deliver business-critical solutions. Collaborate with stakeholders to analyze requirements and propose scalable solutions. Participate in code reviews, testing, and troubleshooting to ensure application stability. Document application processes, workflows, and solutions for knowledge sharing. Support integration of Oracle HCM Cloud with other enterprise systems. Continuously improve applications to enhance performance and user experience. Must-Have Qualifications Minimum 3 years of experience in Oracle HCM Cloud Absence/Leave Management. Strong knowledge of application development methodologies and best practices. Experience in Oracle HCM integrations with enterprise applications. Ability to independently troubleshoot and resolve application issues. Bachelors degree or equivalent with 15 years of full-time education. Nice to Have Familiarity with UI/UX design principles. Broader knowledge of Oracle HCM Cloud modules beyond Absence/Leave Management. Experience working in Agile delivery models.

A Delivery Boy is responsible for the timely and safe transportation of goods from a starting point to a customer's location, requiring a valid driver's license, good time management, and strong customer service skills to load, unload, navigate efficiently, and resolve issues. Key duties include following planned routes, maintaining the delivery vehicle, handling payments, and keeping accurate delivery records while adhering to all traffic and safety regulations.   As a delivery associate in our organization, you will play a crucial role in ensuring timely and efficient delivery of goods to our customers.   Your responsibilities will include: - Delivering packages to customers in a timely manner - Ensuring the safety and security of the packages during transit - Maintaining a high level of customer service and professionalism - Adhering to all traffic rules and regulations - Keeping track of delivery records and reporting any issues or discrepancies To qualify for this role, you must possess the following qualifications: - Must have a two-wheeler and a valid LLR or License - Pan card and Aadhar card are required documents - Ability to work independently and efficiently - Good communication skills - Prior experience in delivery services is a plus If you are looking for a part-time or full-time job with a competitive salary ranging from 15,000 to 40,000, depending on the hours worked, then this position is perfect for you.   Additionally, we offer flexible schedules, various shifts to choose from (day, evening, morning, night), and weekend availability with the option of working only on weekends. Join us today and receive a joining bonus to kickstart your delivery career! Work location will be all over India, providing you with the opportunity to explore different parts of the city while on the job.,    

An executive claims management job description involves overseeing a team, managing claims operations from intake to settlement, and ensuring compliance with regulations. Key duties include strategic leadership, client communication, managing performance, and handling complex escalations, while also focusing on process improvement and team development.    Core responsibilities Team and operational leadership: Manage and lead a team of claims specialists or adjusters, including hiring, training, performance appraisals, and employee engagement. Oversee daily workflow, allocate resources, and balance workloads to meet operational KPIs and SLAs. Claims process management: Direct the entire claims lifecycle, from First Notice of Loss (FNOL) to adjudication and final settlement. Handle complex claims cases, disputes, and client escalations. Work with various stakeholders like insurers, adjusters, solicitors, and other departments. Compliance and quality assurance: Ensure all claims activities comply with relevant insurance laws, regulations, and internal policies. Monitor the quality of claims processing and ensure adherence to best practices. Client and stakeholder relations: Act as a primary point of contact for clients, managing relationships and resolving escalated issues. Collaborate with other departments to ensure seamless integration of claims operations with broader business objectives. Reporting and analysis: Prepare and present reports on key performance metrics, operational trends, and improvement opportunities. Implement solutions to enhance efficiency, accuracy, and service delivery. 

As the Director of Service Delivery at NTT DATA, your role is crucial in providing leadership, guidance, and support to a team of regional/country Service Delivery Managers or Specialists. You will be responsible for setting the strategy and direction for the team, ensuring they have the necessary tools and resources for successful day-to-day operations. Depending on regional requirements, you may also directly work with clients as a Service Delivery Specialist. Key Responsibilities: - Build and maintain strong relationships with key strategic clients, understanding their business needs and expectations. - Provide strategic leadership and direction to service delivery management teams. - Ensure consistency in service delivery quality, standards, and performance within client agreements. - Maintain high client satisfaction by meeting or exceeding client expectations and addressing concerns promptly. - Develop and execute a service delivery strategy aligned with the organization's business objectives. - Contribute to defining service levels, standards, and performance metrics across strategic client accounts. - Optimize service delivery processes and workflows for operational efficiency and identify automation opportunities. - Manage resource allocation to meet client demands and service level commitments. - Monitor key performance indicators (KPIs) and implement performance improvement initiatives. - Foster a culture of continuous improvement, innovation, and best practices adoption within the team. - Identify, assess, and mitigate risks related to service delivery, including security, compliance, and operational risks. - Collaborate with cross-functional teams to identify upselling opportunities and expand services to existing clients. - Ensure service delivery operations adhere to industry standards, regulatory requirements, and best practices in IT service management. To excel in this role, you need to have: - Strategic mindset with the ability to coach and lead a service delivery team. - Strong relationship-building skills with internal stakeholders and external clients. - Proficiency in business impact analysis, continuous process improvement, data analysis, and presentation. - Excellent written and verbal communication skills. - Problem-solving skills, initiative, and drive for innovation. - Ability to work well under pressure and prioritize effectively. - Client service orientation, assertiveness, persuasion, and influence abilities. - Passion, self-drive, and commitment to success. - Ability to interact with senior management, executives, and major clients. - Ability to reconcile multiple stakeholder views to drive business results. Qualifications and Certifications: - Relevant bachelor's degree in Information Technology, Business Administration, or related field. - ITIL Certification (Foundation or higher-level). - Project Management Professional (PMP) certification (desirable). - Client Relationship Management certification (desirable). Required Experience: - Demonstrated experience in leading, directing, and managing service delivery units in a large ICT organization. - Experience in delivering business strategy through IT services and managing senior/executive level client relationships. About NTT DATA: NTT DATA is a global business and technology services leader committed to accelerating client success and positively impacting society through responsible innovation. With expertise in AI, digital infrastructure, cloud, security, and more, we help organizations move confidently into the digital future. As a Global Top Employer, we operate in over 50 countries and offer access to innovation centers and a network of partners. NTT DATA is part of NTT Group, investing in R&D to drive innovation. Equal Opportunity Employer. As the Director of Service Delivery at NTT DATA, your role is crucial in providing leadership, guidance, and support to a team of regional/country Service Delivery Managers or Specialists. You will be responsible for setting the strategy and direction for the team, ensuring they have the necessary tools and resources for successful day-to-day operations. Depending on regional requirements, you may also directly work with clients as a Service Delivery Specialist. Key Responsibilities: - Build and maintain strong relationships with key strategic clients, understanding their business needs and expectations. - Provide strategic leadership and direction to service delivery management teams. - Ensure consistency in service delivery quality, standards, and performance within client agreements. - Maintain high client satisfaction by meeting or exceeding client expectations and addressing concerns promptly. - Develop and execute a service delivery strategy aligned with the organization's business objectives. - Contribute to defining service levels, standards, and performance metrics across strategic client accounts. - Optimize service delivery processes and workflows for operational e

As an experienced Senior Delivery Manager in Digital Workplace Operations (DWO) within the Lifesciences, Pharma, and Healthcare domains, your role will involve leading the end-to-end delivery of services for global clients. Your responsibilities will include: - Managing delivery operations to meet client expectations, contractual obligations, and organisational goals. - Collaborating with the Engagement Delivery Lead to define and execute delivery strategies and transformation roadmaps. - Driving operational excellence through automation, innovation, and continuous improvement. - Building and maintaining strong client relationships to ensure high satisfaction and engagement. - Monitoring delivery performance, financial metrics, and risk mitigation plans. - Ensuring compliance with industry regulations, data privacy, and security standards. - Supporting business growth through opportunity identification and expansion of existing engagements. - Leading global teams effectively across geographies to optimize resource utilization and talent development. - Maintaining PCSAT scores of 9+ through proactive issue resolution and stakeholder engagement. Key Success Metrics for you will include achieving a PCSAT score of 9.0, ensuring SLA compliance across all service lines, optimizing costs through automation and efficient resource utilization, improving delivery margins, reducing operational overheads, and maintaining high levels of client satisfaction and engagement. To excel in this role, you should have: - 15+ years of experience in IT delivery management, with at least 5 years in Lifesciences, Pharma, or Healthcare domains. - Proven experience in managing large-scale delivery operations across global teams. - Strong understanding of digital workplace technologies, service desk operations, and ITIL frameworks. - Excellent leadership, communication, and stakeholder management skills. - Experience in managing multimillion-dollar engagements and complex vendor ecosystems. - Ability to drive strategic initiatives and influence senior leadership. - Fluency in English; additional language skills such as Spanish or Portuguese are a plus. Preferred qualifications include a Bachelors/Masters degree in Computer Science, IT, or related field, certifications in ITIL, PMP, or equivalent project/delivery management frameworks, and experience in regulated environments and compliance-driven industries.,

Role Overview: As the Manager/Sr. Manager, Business Analysis & Delivery, you will be responsible for overseeing the structure, execution, and success of the delivery organization. This includes managing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers to ensure seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes. You will partner closely with cross-functional leaders to uphold delivery excellence, support workforce planning, and maintain operational consistency, emphasizing tactical leadership in project coordination and client engagement. Key Responsibilities: - Lead and mentor a high-performing team of BSAs, Project Analysts, and Delivery Managers to foster a culture of strong execution and career growth. - Define clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods. - Monitor delivery execution, guide BSA and Analyst task execution, align Delivery Managers on sprint planning, and track timelines and resource allocation. - Implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability. - Monitor throughput, documentation standards, and cadence to identify trends and performance gaps, standardize scalable processes, and address inefficiencies proactively. - Collaborate with leadership to define strategic priorities, staffing plans, and performance goals, provide accurate team availability projections, and champion delivery best practices. Qualifications Required: - 10+ years of experience in technical project or solution delivery, including leadership in client services or consulting. - 5+ years managing cross-functional roles such as BSAs, Delivery Managers, or Project Analysts. - Solid understanding of delivery governance, client collaboration, sprint methodologies, and team operations. - Strong communication skills with a track record of driving operational outcomes in matrixed environments. - Experience in martech, data integration, or platform-based delivery environments. Additional Details: The role does not involve direct oversight of development or QA functions. Preferred qualifications include familiarity with tools and platforms such as Snowflake, SQL, Jira, and Confluence, exposure to cloud platforms (AWS, Azure) in client delivery use cases, experience with delivery analytics and reporting, and proven success in fostering cross-functional collaboration and delivery system evolution. Role Overview: As the Manager/Sr. Manager, Business Analysis & Delivery, you will be responsible for overseeing the structure, execution, and success of the delivery organization. This includes managing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers to ensure seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes. You will partner closely with cross-functional leaders to uphold delivery excellence, support workforce planning, and maintain operational consistency, emphasizing tactical leadership in project coordination and client engagement. Key Responsibilities: - Lead and mentor a high-performing team of BSAs, Project Analysts, and Delivery Managers to foster a culture of strong execution and career growth. - Define clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods. - Monitor delivery execution, guide BSA and Analyst task execution, align Delivery Managers on sprint planning, and track timelines and resource allocation. - Implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability. - Monitor throughput, documentation standards, and cadence to identify trends and performance gaps, standardize scalable processes, and address inefficiencies proactively. - Collaborate with leadership to define strategic priorities, staffing plans, and performance goals, provide accurate team availability projections, and champion delivery best practices. Qualifications Required: - 10+ years of experience in technical project or solution delivery, including leadership in client services or consulting. - 5+ years managing cross-functional roles such as BSAs, Delivery Managers, or Project Analysts. - Solid understanding of delivery governance, client collaboration, sprint methodologies, and team operations. - Strong communication skills with a track record of driving operational outcomes in matrixed environments. - Experience in martech, data integration, or platform-based delivery environments. Additional Details: The role does not involve direct oversight of development or QA functions. Preferred qualifications include familiarity with tools and platforms such as Snowflake, SQL, Jira, and Confluence, exp

Role Overview: You will be part of the North America Beverage organization and contribute to the success of Pepsi Beverages Company by supporting the Merchandising Center of Excellence team. Your primary responsibility will be to ensure exceptional operational services are provided to sales employees across multiple teams and markets. This includes assessing and communicating equipment inventory, validating orders, monitoring equipment orders, preparing order tracking and delivery reporting, and identifying opportunities for process improvement. Key Responsibilities: - Review and validate field orders for permanent or temporary merchandise equipment before placement - Monitor equipment orders from placement through to delivery using internal systems - Maintain equipment inventory database by tracking orders and reporting any variances or issues to Sector or Division teams - Prepare order tracking and delivery reporting for internal and external audiences as needed - Analyze status, delays, and tracking in-depth - Collaborate with multiple functions to collect insights for cause of change analysis - Identify opportunities and implement improvements in work delivery - Simplify processes, standardize reporting, and optimize technology use - Manage expectations through verbal and written interactions with headquarter partners - Collaborate with sales functions on equipment orders, delivery tracking, and issues - Ensure delivery of accurate and timely data according to service level agreements - Focus on speed of execution and quality of service delivery over achievement of SLAs - Scale-up operation in line with business growth within existing scope and new areas of opportunity - Foster an inclusive and collaborative environment Qualifications: - Minimum 3 years of experience in data analysis, finance, or marketing - Bachelor's degree in Economics, Finance, or Engineering - Prior experience in a Fast Moving Consumer Goods (FMCG) company is required - Proficiency in advanced Excel and Power BI - Willingness to learn PepsiCo software systems - Ability to deliver superior customer service - Strong time management skills, multitasking ability, priority setting, and planning - Possess differentiating competencies required for the role,

As an Engagement Delivery Leader in Digital Workplace Operations, your role involves leading delivery operations focused on global service desk, field services, and end-user computing within the Lifesciences, Pharma, and Healthcare domains. Your responsibilities include: - Managing end-to-end delivery of DWO services for Lifesciences, Pharma, and Healthcare clients. - Aligning delivery operations with client expectations, contractual obligations, and organisational goals. - Collaborating with the Engagement Delivery Lead to define and execute delivery strategies and transformation roadmaps. - Driving operational excellence through automation, innovation, and continuous improvement. - Building and maintaining strong client relationships to ensure high satisfaction and engagement. - Monitoring delivery performance, financial metrics, and risk mitigation plans. - Ensuring compliance with industry regulations, data privacy, and security standards. - Supporting business growth through opportunity identification and expansion of existing engagements. - Leading global teams across geographies, ensuring effective resource utilisation and talent development. - Maintaining PCSAT scores of 9+ through proactive issue resolution and stakeholder engagement. Key Success Metrics include achieving a PCSAT score of 9.0, SLA compliance across all service lines, cost optimisation through automation, improved delivery margins, and high levels of client satisfaction. To excel in this role, you should have: - 15+ years of experience in IT delivery management, with at least 5 years in Lifesciences, Pharma, or Healthcare domains. - Proven experience managing large-scale delivery operations across global teams. - Strong understanding of digital workplace technologies, service desk operations, and ITIL frameworks. - Excellent leadership, communication, and stakeholder management skills. - Experience managing multimillion-dollar engagements and complex vendor ecosystems. - Ability to drive strategic initiatives and influence senior leadership. - Fluency in English; additional language skills (Spanish, Portuguese) are a plus. Preferred qualifications include a Bachelors/Masters degree in Computer Science, IT, or a related field, along with certifications in ITIL, PMP, or equivalent project/delivery management frameworks. Experience in regulated environments and compliance-driven industries is also beneficial.,

Role Overview: As a Specialist for project delivery and/or operations in the given business sub-capability at Novartis, you will partner with Business Stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation, and project delivery. You will drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity while meeting customer service levels. Key Responsibilities: - Create and lead solution designs for internal customers and assist in scoping requirements to meet business needs. - Develop project rationale and conduct scoping assessments to determine project feasibility. - Interact with various stakeholders at the business functional level and provide assistance on infrastructure-related issues in collaboration with teams. - Understand business requirements, design, and deliver end-to-end infrastructure solutions according to Novartis Infrastructure standards. - Demonstrate proficiency in AWS services like EC2, VPC, S3, RDS, Lambda, CloudFront, EBS, EFS, ASG, IAM, ELB, Data sync, Route53, EKS, ECS, etc. - Ensure overall user experience is considered when designing and deploying new solutions and services. - Ensure implemented solutions align with specifications and are fit for purpose. - Ensure designs adhere to the architectural roadmap and support software/service development, execution, and operations. Key Performance Indicators: - Delivery on agreed KPIs, including business impact. - Launch of innovative technology solutions across Novartis at scale. - Business impact and value generated from DDIT solutions. - Adoption and development of Agile Productization and DevOps practices. - Operations stability and effective risk management. - Feedback on customer experience. - Applications adherence to ISC requirements and audit readiness. Qualifications Required: - Bachelor's degree with around 10 years of experience and a strong technical background. - Proven experience as an AWS Solution Architect and DevOps, preferably within the life sciences industry. - Experience in infrastructure architecture and design of complex, hybrid infrastructure solutions including PaaS, IaaS, and on-premises datacenter. - Ability to work on large and complete projects in a matrix environment covering a wider spectrum of technologies. - Strong communication and presentation skills to foster effective collaboration with business partners and internal teams. - Familiarity with regulatory frameworks and standards applicable to the life sciences industry, such as GxP, HIPAA, and FDA regulations. - Flexibility to accommodate global working hours. - AWS Certified Solutions Architect certification is an added advantage. - Ability to work independently in an ad hoc environment. Additional Details of the Company: Novartis is dedicated to helping people with diseases and their families by fostering a community of smart, passionate individuals like you. By collaborating, supporting, and inspiring each other, we aim to achieve breakthroughs that positively impact patients" lives. If you are ready to contribute to creating a brighter future, join our Novartis Network to stay connected and explore suitable career opportunities. Note: The company's handbook is available to learn about the benefits and rewards provided to employees for personal and professional growth. (Note: The information related to Division, Business Unit, Location, Company/Legal Entity, Alternative Locations, Functional Area, Job Type, Employment Type, and Shift Work are omitted as they are not part of the job description content),

As the Director of Service Delivery at Sutherland Global Services, you will play a crucial role in impacting the bottom line, building the company, defining Sutherland's reputation, taking the lead, improving the company, strengthening relationships, and driving Sutherland forward. You will be part of a dynamic and strategic-thinking team dedicated to delivering measurable results and unlocking digital performance. - Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. - Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance. - Define Sutherland's Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Take the lead in performing strategic analysis is business performance data to address Plan Sponsor needs and drive financials to ensure results and commitments are met. - Improve the Company: Make recommendations to enhance processes and boost ease and efficiency. - Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. - Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans. - Bachelors degree. - Eight or more years of management experience; experience managing customer support. - Ability to be creative and resourceful in finding effective solutions to problems and situations. - Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements. - Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills. - Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team player. - Persistence in working through challenges and doing whatever it takes to get the job done. - Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts. - Ability to be strategic in developing solutions and process improvements. - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.,

You are the Product Manager for Investigation Management in data42 at Novartis, responsible for driving the end-to-end product that facilitates teams in designing, executing, and learning from investigations across R&D. Your main focus will be on bringing together scientific questions, compliant data access, and guided workflows to accelerate evidence generation and portfolio decisions. **Key Responsibilities:** - Define and communicate the Investigation Management product vision and roadmap, balancing automation with user functionality, and release management. - Engage end users to gather requirements, validate personas, and prioritize features based on scientific impact and operational feasibility. - Lead cross-functional delivery to implement LLM-enabled capabilities for form completion, analogy-based scope suggestions, and similar-investigation recommendations. - Own the product lifecycle from ideation to launch and continuous improvement, evaluating data source alternatives and risks. - Establish and track product metrics related to investigation cycle-time, data readiness coverage, user satisfaction, and quality/traceability of findings. - Translate scientific workflows and trial risk management needs into intuitive, governed experiences and ensure compliant access to data. **Qualifications Required:** - Strategic and hands-on Product Manager with experience in defining product vision, strategy, and roadmap for workflow-heavy products. - Familiarity with data platforms, anonymization, RWD integration, and GenAI/LLM-assisted features in regulated settings. - Strong leadership skills to influence diverse stakeholders and align on requirements, along with scientific and data literacy to translate questions into data requirements. In terms of qualifications, you should have a Bachelors or Masters degree in Life Sciences, Computer Science, Engineering, or related field, along with at least 5 years of product management experience in data-driven or workflow-centric products. Exposure to pharma R&D or scientific data platforms is preferred, and you should have a track record of delivering complex, cross-functional products with a focus on data readiness, usability, and compliance. Strong analytical, problem-solving, communication, and stakeholder engagement skills are essential. If you are passionate about operationalizing investigation workflows at scale and thrive at the intersection of science, data, and technology, this role at Novartis may be the perfect fit for you.,

Role Overview: You will support the PepsiCo Europe - Food Safety team by providing necessary food safety expertise for updating R&D specification and developing new specifications. Your responsibilities will include applying technical expertise, coordinating with cross-functional approvers, and managing relationships with ingredient suppliers. You will also be responsible for maintaining existing specifications, managing tracking, and uploading relevant information into systems. Key Responsibilities: - Conduct food safety assessments and add necessary parameters to food, dairy, and F&V ingredient specifications - Act as a point of contact for food safety discussions during supplier alignment process - Maintain relationships with internal stakeholders and external suppliers - Review supplier questionnaires, collect food safety documentation, and address outstanding questions - Update existing specifications to comply with PepsiCo Food Safety Standards - Upload all food safety paperwork and material qualifications into relevant systems - Ensure timely processing and delivery of requests - Identify areas for process improvements and make recommendations for continuous improvement Qualifications: - Understanding of Quality Assurance/Food Safety concepts, food microbiology, allergens, and hazards - Knowledge of food legislations and Hazard Analysis Critical Control Point (HACCP) - Proficiency in Microsoft Office Suite and ability to learn computer applications/programs - Strong collaborative skills and ability to work with internal and external partners - Good oral and written communication skills - Effective time management skills for handling multiple priorities - Exceptional data organizational and problem-solving skills with attention to detail - Self-motivated with the ability to take initiative - Fluency in English - Bachelor's degree in Food Science, Food Chemistry, Microbiology, or equivalent relevant experience,