front-office-manager-jobs-in-kochi, Kochi

62 Front Office Manager Jobs in Kochi

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posted 2 months ago

FRONT OFFICE ASSOCIATE

Hyatt Regency Kochi
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • Customer Service
  • Hospitality Management
  • Tourism Management
Job Description
As a Guest Service Officer, you will play a crucial role in ensuring an excellent and consistent level of service to all customers. Your primary responsibility will be to contribute to the smooth and efficient operation of the Reception within the Rooms Division. Key Responsibilities: - Provide exceptional customer service to all guests - Assist in the efficient check-in and check-out process - Handle guest inquiries and resolve any issues promptly - Maintain a clean and organized reception area - Collaborate with other departments to ensure seamless guest experiences Qualifications Required: - Diploma or qualification in Hospitality or Tourism Management (Note: No additional details about the company were provided in the job description),
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posted 2 months ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Effective Communication
  • Technical Proficiency
  • Strong Organizational Skills
  • Attention to Detail
  • Confidentiality Discretion
  • Adaptability Problemsolving
Job Description
As an Administrative Coordinator at our restaurant, your role involves coordinating various administrative tasks to ensure smooth restaurant operations. You will be responsible for scheduling staff shifts, managing reservations, and maintaining seating charts. Additionally, you will handle communication by answering phone calls and emails, assisting with customer inquiries and complaints, and serving as a liaison between the front-of-house and back-of-house teams. Your responsibilities will also include managing documentation and filing systems with precision and confidentiality. This includes maintaining accurate records of inventory, employee files, invoices, financial transactions, and correspondence. Key Responsibilities: - Coordinate administrative tasks such as scheduling staff shifts, managing reservations, and maintaining seating charts - Handle communication by answering phone calls and emails, assisting with customer inquiries and complaints, and acting as a liaison between teams - Manage documentation and filing systems with accuracy and confidentiality - Oversee office supplies and inventory by tracking stock levels, ordering supplies, receiving deliveries, and coordinating logistics - Support marketing and events by assisting in creating marketing materials, managing social media, and coordinating restaurant events or banquets - Coordinate maintenance and compliance tasks, including scheduling equipment repairs, ensuring office cleanliness, and maintaining adherence to health and safety regulations - Provide clerical support by performing general office duties such as sorting mail, data entry, filing, preparing documents, and note-taking Qualifications: - Strong organizational skills to efficiently handle schedules, documentation, and administrative tasks in a fast-paced environment - Effective communication skills to confidently interact with vendors, staff, and customers - Attention to detail is critical for handling financial records, invoices, supplies, and bookings accurately - Technical proficiency with Microsoft Office, accounting or POS systems, and basic restaurant software - Ability to maintain confidentiality and handle sensitive information with professionalism - Adaptability and problem-solving skills to respond quickly to unexpected situations in a dynamic setting Additional Details: (if available in the original job description) Requirements: - Minimum of two years experience in administration Job Type: - Full-time Language: - Hindi (Required) - English (Required) Work Location: - In person,
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posted 3 weeks ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Communication
  • Customer Relations
Job Description
You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while ensuring employee, guest, and owner expectations are met. As a Duty Manager - Front Office, you will support the Front Office Manager in the day-to-day operation of the Front Desk at the hotel. Key Responsibilities: - Assist the Front Office Manager in managing the daily operations of the Front Desk. - Ensure adherence to brand standards and provide excellent guest service. - Supervise and train Front Office team members. - Handle guest inquiries and resolve any issues or complaints promptly. - Maintain a high level of communication and customer relations skills. Qualifications Required: - Minimum of 2 years of work experience as an Assistant Manager or Team Leader in Front Office or Guest Relations within a hotel. - Strong communication and customer relations skills. No additional details of the company were mentioned in the job description.,
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posted 1 month ago

HR Cum Front Office Coordinator

Chams Branding Solutions India Pvt. Ltd.
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • HR Administrative Tasks
  • Recruitment processes
  • HR databases
  • Employee queries handling
  • Front Office Coordination
  • HR software HRIS
  • MS Office Excel
  • Verbal
  • written communication
  • Organizational skills
  • Multitasking abilities
  • Problemsolving
  • Decisionmaking
Job Description
As an HR Admin Executive cum Front Office Coordinator, your role will involve handling various administrative tasks within the HR department and efficiently managing front desk duties. Key Responsibilities: - Assist in recruitment processes including job postings, scheduling interviews, and coordinating with candidates. - Maintain employee records (both soft and hard copies) and update HR databases. - Address employee queries regarding HR-related issues and policies. - Direct visitors to the appropriate person and office. - Answer, screen, and forward incoming phone calls. - Ensure the reception area is tidy and well-stocked with necessary stationery and material. Qualifications Required: - Proven work experience as an HR Administrator, HR Administrative Assistant, or in a similar role. - Proficiency in HR software (HRIS) and MS Office, especially Excel. - Strong verbal and written communication skills. - Excellent organizational and multitasking abilities. - Proactive problem-solving approach with strong decision-making skills. - Bachelor's degree in Human Resources Management or relevant field preferred. In addition to the job responsibilities and qualifications, the job type for this role is full-time. Please note that the work location for this position is in person. (Note: No additional details about the company were provided in the job description.),
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posted 2 months ago

Front Office Administrator

Prakrti Living Environment
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • communication
  • management
  • organisation
Job Description
As a front office Administrator at our Architecture firm, your role will involve utilizing your excellent communication, management, and organization skills to ensure the smooth operation of the office. Key Responsibilities: - Greeting clients and visitors with a welcoming attitude - Answering and directing phone calls in a professional manner - Managing office supplies and inventory - Assisting with administrative tasks as needed Qualifications Required: - Minimum of 5 years of relevant work experience - Strong communication skills - Excellent organizational abilities Please note that this is a full-time position that requires your physical presence at our office location.,
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posted 2 weeks ago
experience10 to 14 Yrs
location
Kochi, All India
skills
  • PMO
  • Digital Transformation
  • Change Management
  • Leadership
  • Time Management
  • Facilitation
  • Organization
  • Telecom order management
Job Description
Role Overview: As a Program Manager at Wipro, you will be responsible for leading the technical transformation implementation at the client end. Your main objectives will include strategizing, implementing, and maintaining program initiatives in alignment with organizational and client objectives. Additionally, you will oversee multiple project teams to ensure program goals are met, while managing budget and funding channels for maximum productivity. Key Responsibilities: - Collaborate with cross-functional teams and business stakeholders to design and enhance end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations. - Design and drive large transformation initiatives involving automation, RPA, AI/GenAI, Chatbots, CX tools, workflow orchestration, and more. - Drive automation initiatives through technology and process optimization to streamline manual tasks and improve productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes to enhance business initiatives. - Manage project meetings, engage with stakeholders, and ensure timely completion of transformation initiatives. - Perform quality control by reviewing designs created by Functional Consultants and Tech Architects. - Obtain sign-off on design, UAT, and Hypercare from customers. - Establish working relationships with project sponsors, business stakeholders, and technology partners. Qualifications Required: - 5+ years of upper-management experience, preferably in program management. - Strong leadership, time management, facilitation, and organizational skills. - Core experience in Digital Transformation in Telecom order management and front office processes. - Experience in stakeholder management and change management principles. - Knowledge of performance evaluation processes. Additional Company Details: Wipro Limited is a leading technology services and consulting company with a holistic portfolio of capabilities in consulting, design, engineering, and operations. With over 230,000 employees and business partners across 65 countries, Wipro is dedicated to helping customers, colleagues, and communities thrive in an ever-changing world. Note: PMP certification, technical understanding of various platform architecture, and experience in current technologies like AI/GenAI are considered advantageous for this role. Role Overview: As a Program Manager at Wipro, you will be responsible for leading the technical transformation implementation at the client end. Your main objectives will include strategizing, implementing, and maintaining program initiatives in alignment with organizational and client objectives. Additionally, you will oversee multiple project teams to ensure program goals are met, while managing budget and funding channels for maximum productivity. Key Responsibilities: - Collaborate with cross-functional teams and business stakeholders to design and enhance end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations. - Design and drive large transformation initiatives involving automation, RPA, AI/GenAI, Chatbots, CX tools, workflow orchestration, and more. - Drive automation initiatives through technology and process optimization to streamline manual tasks and improve productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes to enhance business initiatives. - Manage project meetings, engage with stakeholders, and ensure timely completion of transformation initiatives. - Perform quality control by reviewing designs created by Functional Consultants and Tech Architects. - Obtain sign-off on design, UAT, and Hypercare from customers. - Establish working relationships with project sponsors, business stakeholders, and technology partners. Qualifications Required: - 5+ years of upper-management experience, preferably in program management. - Strong leadership, time management, facilitation, and organizational skills. - Core experience in Digital Transformation in Telecom order management and front office processes. - Experience in stakeholder management and change management principles. - Knowledge of performance evaluation processes. Additional Company Details: Wipro Limited is a leading technology services and consulting company with a holistic portfolio of capabilities in consulting, design, engineering, and operations. With over 230,000 employees and business partners across 65 countries, Wipro is dedicated to helping customers, colleagues, and communities thrive in an ever-changing world. Note: PMP certification, technical understanding of various platform architecture, and experience in current technologies like AI/GenAI are considered advantageous for this role.
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posted 2 months ago

Front End Developer

InterSmart Technologies Private Limited
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • HTML
  • JavaScript
  • CSS
  • RESTful APIs
  • Git
  • Nextjs
  • React
Job Description
Role Overview: As a Next.js Developer at our company located in Imperial Trade Centre, Kochi, you will play a key role in developing high-performance web applications using Next.js, React, and HTML. You will collaborate with designers and backend developers to ensure seamless user experiences and contribute to the optimization of applications for performance, scalability, and SEO. Key Responsibilities: - Develop and maintain web applications using Next.js, React, and HTML. - Collaborate with the team to implement responsive and user-friendly interfaces. - Optimize applications for performance, scalability, and SEO. - Troubleshoot and debug issues in existing applications. - Follow coding best practices and write clean, maintainable code. Qualifications Required: - Minimum 1 year of experience in Next.js, React, and HTML. - Strong understanding of JavaScript, CSS, and modern web development practices. - Familiarity with RESTful APIs and integrating frontend with backend services. - Basic knowledge of version control systems like Git. Please note that this job requires you to work from our office at Imperial Trade Centre, Kochi, from Monday to Friday. You will be part of a friendly and collaborative team environment with opportunities to work on modern web applications and enhance your skills. Kindly note that the benefits include paid sick time, paid time off, and the job type is full-time and permanent.,
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posted 2 months ago

Front Sales Coordinator (Dubai Operations)

UGI - UNITED GROUP OF INITIATIVES
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Sales Coordination
  • Sales Operations
  • Customer Service
  • Communication
  • Organizational Skills
  • Multitasking
  • Proficiency in Microsoft Office
  • CRM Software
Job Description
In this role as a Front-Sales Coordinator at UGI - UNITED GROUP OF INITIATIVES, you will be responsible for coordinating sales efforts, providing exceptional customer service, communicating with clients, and supporting sales operations. Your main focus will be managing day-to-day sales activities, ensuring smooth operations, and contributing to overall sales growth and success. Key Responsibilities: - Coordinate sales efforts and support sales operations - Provide exceptional customer service to clients - Communicate effectively with clients and team members - Manage inbound and outbound calls efficiently - Engage in communication with UAE based students/parents - Utilize previous sales experience to enhance performance - Demonstrate excellent organizational and multitasking abilities - Proficient in Microsoft Office and CRM software - Collaborate with team members and work independently - Fluent in English, with knowledge of Hindi as a plus - Bachelor's degree in Business, Marketing, or related field Qualifications Required: - Proficiency in Sales Coordination and Sales Operations - Strong Customer Service and Communication skills - Previous experience in Sales role - Bachelor's degree in Business, Marketing, or related field - Ability to work independently and in a team - Experience in the relevant industry is advantageous In addition to the above, UGI is a consortium of leading companies across five nations operating in sectors such as Education, IT, Automotive, Construction, Tourism, and Luxury Brands. Headquartered in Dubai, UGI fosters business networks globally to stimulate economic integration, aiming to create mutually beneficial relationships for networked companies under the leadership of Mr. Ajith Nalinakshan Suprabha.,
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posted 2 months ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Structured Finance
  • Loan Documents
  • Communication Skills
  • MS Office
  • Excel
  • Word
  • PowerPoint
  • Report Writing
  • Client Presentations
  • Commercial MortgageBacked Securities CMBS
  • AgreedUpon Procedures
  • Securitization Transactions
  • FrontOffice Investment Banking
  • Collateral Stratification Tables
  • Offering Documents
  • Multitasking
  • Deadline Management
  • Prioritization Skills
  • Structured Finance Experience
Job Description
In this role at EY, you will have the opportunity to work in the Structured Finance Team focusing on transactions involving Commercial Mortgage-Backed Securities (CMBS). Your primary responsibility will be to perform agreed-upon procedures to assist clients in successfully executing securitization transactions. This will involve daily interaction with front-office investment banking clients, reviewing loan documents and data, creating collateral stratification tables, and ensuring accuracy and completeness of offering documents. You will need to multitask, work under pressure to meet deadlines, articulate issues clearly, and collaborate effectively with team members. Key Responsibilities: - Perform agreed-upon procedures to support clients in executing securitization transactions - Interact with front-office investment banking clients on a daily basis - Review loan documents and data, recalculating fields, and running exception reports - Create collateral stratification tables for assessing loan pool characteristics - Verify accuracy, completeness, and conformity of information in offering documents - Multitask and work under pressure to meet strict deadlines - Communicate issues clearly and effectively with seniors - Collaborate with team members as part of the team To qualify for this role, you must have: - Bachelor's degree in Accounting, Finance, Economics, or related discipline with approximately 2 years of relevant work experience; MBA or equivalent preferred - Excellent prioritization skills and commitment to meeting client deadlines - Strong communication skills for report writing, client presentations, and interactions - Proficiency in MS Office, including Excel, Word, and PowerPoint - Flexibility to work beyond standard hours when necessary - Willingness to work in shifts based on the role Additionally, having prior experience in structured finance is desirable.,
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posted 2 months ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Telephone Handling
  • Concierge Services
  • Emergency Procedures
  • Team Collaboration
  • Daily Reports
  • Guest Reception
  • CheckIn
  • CheckOut
  • Reservation Management
  • Guest Assistance
  • Room Assignments
  • Guest Records Maintenance
  • Coordination with Housekeeping
  • Handling VIP Guests
  • Security
  • Safety
  • Handling Special Requests
  • Upselling Services
  • Lost
  • Found
  • Professional Appearance
Job Description
As a Guest Receptionist, you will play a crucial role in ensuring a positive and welcoming experience for all guests at our establishment. Your responsibilities will include: - Warmly greeting and welcoming all guests upon arrival - Efficiently handling guest check-in and check-out processes, ensuring accurate billing and record-keeping - Managing guest reservations, both online and in-person, to ensure room availability and accurate bookings - Addressing guest inquiries, requests, and complaints promptly to ensure a high level of guest satisfaction - Answering and directing phone calls, taking messages, or forwarding calls as necessary - Providing information about local attractions, restaurants, and transportation services, and assisting with bookings as part of our concierge services - Allocating rooms to guests based on preferences, availability, and special requests - Maintaining accurate records of guest details, preferences, and special requests in the hotel's management system - Communicating with the housekeeping team to ensure rooms are cleaned and ready for guests - Providing personalized service to VIP guests to ensure their needs are met - Monitoring guest access to ensure safety protocols are followed and reporting any suspicious activity - Accommodating special requests such as arranging room service, wake-up calls, or transportation - Promoting hotel services, such as spa treatments or restaurant reservations, to enhance the guest experience - Managing lost and found items, ensuring they are logged and returned to guests promptly - Being knowledgeable about the hotel's emergency procedures and being prepared to assist in case of an emergency - Working closely with other departments (housekeeping, maintenance, food and beverage) to ensure seamless service - Preparing and submitting daily front office reports, including occupancy rates and guest feedback - Maintaining a polished and professional appearance to set the standard for guest-facing staff Benefits: - Food provided - Health insurance - Leave encashment - Provident Fund Schedule: - Day shift - Morning shift - Rotational shift Yearly bonus Work Location: In person,
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posted 2 months ago

Administration Officer

The Choice House
experience4 to 8 Yrs
location
Kochi, Kerala
skills
  • General Office Administration
  • Communication skills
  • Choice House Property Management
  • Front Desk Management
  • Supervision of Support Staff
  • Maintain filing systems
  • Monitor office supplies
  • Liaise with contractors
  • Good personality
Job Description
As an Administration Officer, your role will involve a variety of responsibilities to ensure the smooth functioning of the office and maintenance of Choice House properties. You will be responsible for managing day-to-day administrative tasks to ensure office operations run efficiently. Your key job responsibilities will include: - General Office Administration - Choice House Property Management - Front Desk Management - Supervision of Support Staff In addition to the above responsibilities, you will also be required to: - Maintain filing systems (digital and physical) and ensure all records are up to date. - Monitor office supplies and coordinate procurement in a cost-effective manner. - Liaise with contractors, service providers, and maintenance teams to ensure timely repairs and servicing. - Maintain a welcoming and organized front office environment. To qualify for this role, you should meet the following candidate requirements: - 4-5 years of experience in a similar role, preferably male candidate. - Good personality and communication skills. - Ability to join immediately. (Note: No additional details about the company were provided in the Job Description),
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posted 2 months ago
experience3 to 7 Yrs
location
Kochi, Kerala
skills
  • HTML
  • HTML5
  • CSS
  • CSS3
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe XD
  • Moqups
  • Invisio
Job Description
As a Front end UI Designer at our company, you will play a crucial role in designing high-quality UI/UX for our Advocacy Cloud apps Socxo and Socxly. These apps enable Employees, Partners, and Fans of a Brand to Amplify Content across Social media. Socxo is a pioneer in advocacy marketing, serving over 50+ Brands as customers in the USA, Europe, and India within just five years of launching as a SaaS platform. Your responsibilities will include designing the Front end for web application and Mobile UI, converting requirements into responsive and interaction design flow, collaborating closely with the Product Manager and Owner to ensure a good user experience, and iterating on the design and UI Front end implementation of the product to ensure technical feasibility of Visual and interaction design. **Key Responsibilities:** - Design the Front end for web application and Mobile UI - Convert requirements into a responsive and interaction design flow - Collaborate closely with Product Manager and Owner on achieving a good user experience - Iterate on the design and UI Front end implementation of the product to ensure technical feasibility of Visual and interaction design **Qualifications Required:** - 3-5 years of experience in developing visual designs, interactive prototypes/wireframes, and UX flows for both Web and Mobile responsive apps - Proficiency in creating Dynamic and Responsive web pages using HTML/HTML5, CSS/CSS3, and Responsive Experience with Mobile responsive, Fluid Layout, Responsive Images, and Typography - Experience with Adobe tools such as Photoshop, Illustrator, Adobe XD, Moqups/Invisio Please note that this position is based in Kochi at the CoCo Cowork space, with the option to work from the office.,
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posted 2 months ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Structured Finance
  • Loan Documents
  • Communication Skills
  • MS Office
  • Commercial MortgageBacked Securities CMBS
  • AgreedUpon Procedures
  • Securitization Transactions
  • FrontOffice Investment Banking
  • Collateral Stratification Tables
  • Offering Documents
  • Multitasking
  • Deadline Management
  • Flexibility
  • Structured Finance Experience
Job Description
In this role at EY, you will have the opportunity to work in the Structured Finance Team focusing on transactions involving Commercial Mortgage-Backed Securities (CMBS). Your primary responsibility will be to perform agreed-upon procedures to assist clients in successfully executing securitization transactions. This will involve daily interaction with front-office investment banking clients, reviewing loan documents and data, creating collateral stratification tables, and ensuring accuracy and completeness of offering documents. You will need to multitask, work under pressure to meet deadlines, articulate issues clearly, and collaborate effectively with team members. Key Responsibilities: - Perform agreed-upon procedures to support clients in executing securitization transactions - Interact with front-office investment banking clients on a daily basis - Review loan documents and data, recalculating fields, and running exception reports - Create collateral stratification tables for assessing loan pool characteristics - Verify accuracy, completeness, and conformity of information in offering documents - Multitask and work under pressure to meet strict deadlines - Communicate issues clearly and effectively with seniors - Collaborate with team members as part of the team To qualify for this role, you must have: - Bachelor's degree in Accounting, Finance, Economics, or related discipline with approximately 2 years of relevant work experience; MBA or equivalent preferred - Excellent prioritization skills and commitment to meeting client deadlines - Strong communication skills for report writing, client presentations, and interactions - Proficiency in MS Office, including Excel, Word, and PowerPoint - Flexibility to work beyond standard hours when necessary - Willingness to work in shifts based on the role Additionally, having prior experience in structured finance is desirable.,
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posted 2 months ago

Director Of Operations

Marriott International, Inc
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Front Desk
  • Housekeeping
  • Guest Services
  • Sales
  • Marketing
  • Management Operations
Job Description
As the strategic business leader of the property's Hotel Operations at Kochi Marriott Hotel, your responsibilities will include overseeing Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance departments. You will collaborate with department heads to develop and implement strategies aligned with the brand service strategy, ensuring the hotel operations meet the brand standards and target customer needs. Your focus will be on growing revenues, maximizing financial performance, and fostering positive owner relations. **Key Responsibilities:** - Demonstrate and communicate key drivers of guest satisfaction for the brands target customer. - Analyze service issues, identify trends, and make necessary decisions to achieve goals. - Monitor hotel operations sales performance against budget and review financial statements. - Coach and support operations team in managing occupancy, rate, wages, and expenses effectively. - Champion the brands service vision and ensure alignment among the hotel leadership teams. - Review guest feedback, handle guest problems and complaints, and maintain high guest satisfaction levels. - Facilitate the development of creative solutions to improve guest satisfaction results and ensure fair treatment of employees. - Set goals and expectations for direct reports, hold staff accountable for performance, and conduct regular performance appraisals. - Support brand and regional business initiatives, implement necessary changes, and communicate actions to the team. **Qualifications Required:** - 2-year degree in Business Administration, Hotel and Restaurant Management, or related major with 4 years of experience in guest services, front desk, housekeeping, sales and marketing, or management operations. - OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major with 2 years of experience in relevant professional areas.,
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posted 2 months ago

Front Office Assistant / Receptionist

Royal casa properties LLP
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Front office operations
  • Customer service
  • Microsoft Office
  • Excellent guest service
  • Problemsolving
  • Teambuilding
  • Hotel management software
Job Description
As a Front Office Associate at our Cochin hotel, you will be the first point of contact for our guests, ensuring a seamless and professional experience. Your dedication to excellent guest service and efficient management of front office operations will be crucial for our hotel's success. **Key Responsibilities:** - Welcome and check-in guests with a warm, professional, and friendly demeanor, creating a positive first impression. - Address guest inquiries, requests, and concerns promptly and courteously. - Provide detailed information to guests about hotel services, amenities, and local attractions. - Coordinate with other hotel departments to meet guest needs in a timely manner. - Efficiently manage reservations, cancellations, and room assignments. - Answer and redirect phone calls to address guest needs promptly. - Handle C-FORM data entry accurately and ensure completion of all necessary documentation. - Assist in sorting mail and handling basic inquiries. - Maintain an organized, clean, and inviting front desk area. - Utilize hotel management software for guest check-ins and check-outs, and to update guest information. **Qualifications Required:** - Bachelor's Degree/Diploma in Hospitality, Aviation, or related field. - Minimum of 1 year of experience in front office operations and guest services. - Strong communication, customer service, and problem-solving abilities. - Ability to perform effectively under pressure, meeting targets and deadlines. - Proficiency in hotel management software and Microsoft Office. - Excellent team-building skills, high integrity, and ethical standards.,
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posted 1 month ago
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Front office operations
  • Customer service
  • Telephonic handling
Job Description
You will be responsible for handling front office operations, providing exceptional customer service, and ensuring seamless telephonic handling. The role requires 1-3 years of experience as a Front Office Executive. **Key Responsibilities:** - Handle front office operations - Provide exceptional customer service - Ensure seamless telephonic handling **Qualifications Required:** - Any Graduates - Female candidates only This is a full-time position located in Vyttila, Kochi. The work schedule is in the day shift. Previous experience as a Front Office Executive for 1 year is preferred. The work location is in person.,
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posted 3 weeks ago

Front Desk Executive

MERIDIAN TRADE LINKS
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • Customer Service
  • Office Operations
  • Communication Skills
Job Description
As a Front Desk Executive at our company, you will play a crucial role in being the first point of contact for our clients, visitors, and employees. Your main responsibilities will include: - Greeting and assisting clients, visitors, and employees with a friendly and professional demeanor - Managing incoming calls and directing them to the appropriate person or department - Keeping the reception area organized and presentable - Handling incoming and outgoing mail and deliveries - Providing general administrative support to the team as needed To excel in this role, you should have the following qualifications: - Proven experience in a similar role with excellent customer service skills - Strong communication and organizational abilities - Proficiency in Microsoft Office suite - Ability to multitask and prioritize tasks effectively If you are looking to join a dynamic team and contribute to the smooth operations of our office, we would love to hear from you.,
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posted 2 months ago

Duty Manager

Crowne Plaza Kochi
experience4 to 8 Yrs
location
Kochi, Kerala
skills
  • Proficiency in Opera Software
  • Strong Customer Satisfaction
  • Customer Service skills
  • Experience in managing Front Office operations
  • Excellent Communication skills
  • Leadership
  • team management skills
Job Description
Role Overview: You will be a Duty Manager at Crowne Plaza Kochi, located in Ernakulam. Your main responsibility will be overseeing daily front desk operations to ensure excellent customer service and satisfaction. This includes managing front office staff, handling guest inquiries, and coordinating with other departments for smooth operations. Your role will also involve administrative tasks such as scheduling, reporting, and maintaining records. Key Responsibilities: - Manage daily front desk operations - Ensure excellent customer service and satisfaction - Supervise front office staff - Handle guest inquiries effectively - Coordinate with other departments for smooth operations - Perform administrative tasks such as scheduling, reporting, and record maintenance Qualification Required: - Proficiency in Opera Software - Minimum of 4-5 years experience in a reputed 5-star hotel with an inventory of 200+ rooms - Strong customer satisfaction and customer service skills - Experience in managing Front Office operations - Excellent communication skills, both written and verbal - Leadership and team management skills - Ability to work in a dynamic, fast-paced environment - Bachelor's degree in Hospitality Management, Business Administration, or related field,
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posted 3 weeks ago
experience1 to 5 Yrs
location
Kochi, Kerala
skills
  • Front desk
  • English
Job Description
As a Front Desk Receptionist, you will play a crucial role as the first point of contact for guests, clients, and staff, ensuring a welcoming environment and smooth day-to-day operations at the front desk. Key Responsibilities: - Greet and welcome guests in a courteous and professional manner - Answer phone calls, take messages, and direct inquiries to the appropriate person - Manage and schedule appointments - Maintain a neat and organized front desk area - Assist with administrative tasks as needed Qualifications Required: - Bachelor's degree preferred - Minimum 1 year of experience in front desk roles required - Proficiency in English language is a must Please note that this is a full-time position with benefits including a flexible schedule, food provision, and Provident Fund. The work location is in Kochin, Kerala, with day and night shift availability. You will be required to work in person.,
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posted 2 months ago
experience3 to 7 Yrs
location
Kochi, Kerala
skills
  • Recruitment
  • Staffing
  • HR Operations
  • Employee Relations
  • Training
  • Employee Engagement
  • Administration
  • Facility Management
  • Vendor Management
  • Data Management
Job Description
As an Assistant Manager - HR & Administration, your role involves managing both administration and human resources for the property. You will oversee HR operations, employee engagement, compliance, and day-to-day administration and facility management. Your main goal is to maintain a professional and motivated workforce while ensuring efficient administration for the restaurant. Key Responsibilities: - Human Resources (50%) - Recruitment and Staffing - Manage end-to-end recruitment process for front-of-house and back-of-house positions. - Coordinate with department heads for manpower requirements and timely hiring. - Conduct initial screening, interviews, and campus recruitments. - Coordinate with central recruitment team for a seamless process. - HR Operations - Manage employee relations, discipline, and grievance handling. - Assist with performance evaluations. - Maintain statutory records and ensure adherence to labor laws and regulations. - Prepare HR and admin MIS reports for management review. - Assist in audits and inspections. - Employee Engagement & Training - Conduct on-boarding, induction, and training sessions. - Plan and organize engagement activities and recognition events. - Coordinate with Training & Development team for skill development programs. - Administration (50%) - Oversee functions like Staff Food & Accommodation, Staff Uniform, Pest Control, Garden Management, Housekeeping, Security Services, Record Keeping, Local Purchase, IT coordination, Maintenance coordination, Public Relations, Facility Management, and Vendor Management. - Coordinate with central HR for reports and data management. - Attend monthly functional meetings at the Corporate Office. Qualifications Required: - 3 to 6 years of experience in Human Resources and Administration within the hospitality, fine-dining, or F&B industry. - Hands-on experience in managing administrative functions, vendor management, facility maintenance, and licensing. - Exposure to restaurant or hotel operations and understanding front-of-house and back-of-house dynamics. - MBA in HR, preferably with a Hotel Management degree. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid time off Education: Master's (Preferred) Experience: - Human resources: 4 years (Preferred) - Administration: 4 years (Preferred) Work Location: In person Note: Ability to commute/relocate to Kochi, Kerala is preferred for this position.,
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