810 Kpi Jobs in Ghaziabad

Job Title: Process Excellence Manager Location: Gurugram Working Mode: 6 Days WFO Reports to: Business Head 4W Category Role Overview The Process Excellence Manager will be responsible for designing, standardizing, and optimizing core business processes across driver sourcing, asset lifecycle management, collections, NBFC partnerships, and technology workflows. This role will ensure that operational playbooks are scalable, data-backed, and tightly linked to business outcomes such as driver retention, faster onboarding, lower defaults, and smooth city expansion. Key Responsibilities 1. Process Design & Standardization Map end-to-end processes across business verticals: Driver credit assessment & onboarding Fleet lifecycle management (asset allocation, maintenance, recovery) Collections & payouts NBFC financing & co-lending workflows Support on Aggregator integrations & API-linked operations        2. Develop and implement SOPs, checklists, and overview frameworks for each stage.        3. Ensure SOPs are standardized across cities and ready for replication during rapid ramp-up. 2. Process Improvement & Automation Identify bottlenecks, leakages, and inefficiencies across workflows using data and field audits. Work closely with Product & Tech teams to automate repetitive workflows e.g., lead handling, credit rule engine, payout accounting, asset tracking, and telecaller workflows. Drive Lean / Six Sigma projects to improve TAT, reduce error rates, and increase throughput in sourcing, onboarding, and collections. 3. Data, Metrics & Governance Define process KPIs, such as: Lead-to-onboarding conversion rates Asset utilization & turnaround times Collections efficiency & default rate triggers City-level operational SLA adherence        2. Build real-time dashboards & reporting cadences for leadership to track process performance.        3. Set up audit mechanisms to ensure adherence to regulatory (RBI/NBFC) and internal SOPs. 4. Cross-Functional Stakeholder Management Partner with Driver Sourcing, Fleet Ops, Finance, Product, and NBFC partners to implement process improvements end-to-end. Act as a bridge between ground operations and central strategy, ensuring processes are practical, not just theoretical. Train regional city teams, sourcing managers, and telecallers on new processes & SOPs. 5. Scale-Up Readiness Design process blueprints for new city launches driver sourcing, NBFC readiness, demand mapping, service network tie-ups. Create a city-in-a-box operational template to enable faster rollouts. Anticipate process gaps that emerge at higher volumes (e.g., collections reconciliation, driver churn management) and proactively address them. Key Requirements Bachelors/Masters in Business, Engineering, Operations, or related field. 5-10 years experience in Process Excellence / Business Transformation / Ops Strategy, preferably in mobility, fintech, leasing, or gig workforce platforms. Proven experience in process mapping, SOP design, and workflow automation. Good to have familiarity with Lean / Six Sigma methodologies, Green Belt or higher preferred. Strong analytical & problem-solving skills, with proficiency in Excel, BI tools, or process modeling software. Excellent stakeholder management and communication skills. Ability to work in a fast-scaling, on-ground operations environment. Why This Role Matters This role is critical to scaling efficiently-- ensuring that every rupee of AUM deployed, every vehicle on the road, and every driver onboarded flows through a clean, automated, and measurable process. You will be the backbone that allows the company to expand from pilot to multi-city operations without chaos.

At Tala, you will be part of a global financial infrastructure company that is dedicated to empowering the global majority by revolutionizing the financial system. With a remote-first approach and office hubs around the world, we are seeking individuals who are passionate about making a difference. **Role Overview:** As the Operations Leader at Tala, you will play a crucial role in building and leading the collections and servicing organization from scratch. Your responsibilities will include defining strategies for the collections lifecycle, managing team relationships, optimizing customer service operations, and overseeing key operational KPIs. **Key Responsibilities:** - Build and lead the collections and servicing organization, including agent hiring, training, QA, and performance management. - Define and implement strategies across early, mid, and late-stage delinquency in the collections lifecycle. - Establish and manage in-house team and/or BPO/vendor relationships to support scalable growth. - Design and optimize customer service operations for efficient customer support. - Own key operational KPIs such as RPC rates, PTP rates, Kept rates, $ recovered targets, first reply time, full resolution time, and CSAT. - Train agent resources to execute servicing & collections processes based on quality standards. - Continually identify opportunities for improvement and implement action plans. - Oversee execution of dialer campaigns daily and resolve any operational issues that arise. **Qualifications Required:** - 7+ years of experience in Collections & Servicing, with at least 3 years in management/supervisory roles. - Comfortable working in startup environments with ambiguity and hands-on execution. - Strong analytical mindset with experience in KPIs, dashboards, and operational experimentation. - Proven success in training/coaching, QA, business process improvement, and workforce planning. - Familiarity with tools such as Five9, Exotel, Freshdesk, etc. is a plus. - Experience with external collections vendors or agencies is advantageous. - Project management skills, ideally with Six Sigma training. - Experience collaborating with an international team. If you are energized by the opportunity to make a meaningful impact in the financial services industry and are looking to join a high-growth fintech company with a global reach, Tala welcomes your application.,

As a Director Delivery at Solutionara, you will play a crucial role in leading the global delivery operations, ensuring program excellence, and driving measurable client outcomes. Your responsibilities will include: - **Delivery Leadership:** Manage and scale delivery across Cloud, Data, Integration, ERP, and Digital Transformation engagements. - **Client Success:** Act as a trusted advisor to senior client stakeholders, ensuring programs deliver high-quality outcomes and measurable business value. - **Governance & Quality:** Implement delivery frameworks, best practices, SLAs, and KPIs to ensure consistency and reliability across engagements. - **Team Leadership:** Build and mentor cross-functional delivery teams in India and the US, fostering collaboration, accountability, and continuous learning. - **Program Oversight:** Lead large-scale transformation programs, ensuring delivery against scope, timelines, budgets, and quality commitments. - **Stakeholder Collaboration:** Partner with Solution Architects, Consulting Leads, Sales, and Partners to ensure delivery execution supports client needs and business growth. - **Operational Excellence:** Drive process improvements, adopt automation, and use data-driven insights to enhance efficiency and scalability. - **Financial Management:** Oversee delivery economics, including project margins, resource utilization, and portfolio profitability. - **Strategic Contribution:** Support pre-sales, Go-To-Market (GTM), and solutioning efforts with delivery expertise and execution strategies. To qualify for this role, you should have: - 12-18 years of IT consulting / technology services delivery experience, with at least 5+ years in senior delivery leadership roles. - Experience managing large delivery teams (100+ resources) and/or global delivery centers. - Strong track record leading ERP, Cloud, Integration, Data, and Digital Transformation programs. - Expertise in delivery governance frameworks, PMO practices, and agile methodologies. - Excellent client engagement and stakeholder management skills. - Ability to build scalable delivery models in startup/scale-up environments. - Solid financial acumen in project economics, P&L, and resource planning. - Strong leadership, communication, and problem-solving skills. - International client exposure, particularly with US/Europe enterprises, preferred. What Solutionara offers: - A career-defining opportunity to shape and scale the delivery function of a high-growth IT consulting startup. - Direct exposure to enterprise clients and transformation programs. - Entrepreneurial culture with freedom to innovate and influence delivery models. - Competitive salary, performance-based incentives, health insurance, and long-term career growth opportunities. Location: Noida, Sector-62 (Global Delivery Center) Experience: 12-18 years Employment Type: Full-time,

Role Overview: You will be responsible for the profitability and management of call center operations activities for very large, multiple, and/or complex LOB's/clients/accounts/programs. Your main focus will be on acquiring, satisfying, and retaining client contracts/agreements. You will provide strategic direction and guidance to the managed accounts, acting as the primary interface with clients and maintaining effective working relationships. Your proactive management of operations teams and coordination with support teams will ensure the achievement of KPIs and metrics while consistently improving individual/team/program performance. Key Responsibilities: - Ensure profitability of very large or multiple LOB's/Clients/Programs/Accounts by achieving client-specified KPIs and targets - Maintain company-set staffing ratios for smooth program operations and ensure adherence to company policies - Recognize and reward top performance through planning, appraisal, feedback activities, and proper documentation - Coordinate with internal support functions as necessary - Assume an AGM role in the absence of a Director of Operations, with full P&L responsibility for all managed LOB's/clients/programs - Provide strategic direction and guidance for growth, process improvements, efficiencies, profitability, and new business opportunities - Maintain positive working relationships with external clients and serve as the primary client interface - Translate client requirements into action plans, anticipate client needs, and communicate openly about performance - Participate in budgeting processes and manage costs efficiently within budgeted guidelines - Monitor expenses and maintain high morale and productivity within the teams - Lead by example in alignment with the company's vision, mission, values, and competencies - Provide direction, mentoring, coaching, and counseling to direct reports and the team as needed Qualifications Required: - Proven experience in managing call center operations, preferably with very large or complex LOB's/clients/programs - Strong understanding of KPIs, metrics, and client contract management - Excellent communication and relationship management skills with clients and internal teams - Ability to provide strategic direction, drive process improvements, and identify growth opportunities - Proficiency in budgeting, cost management, and expense monitoring - Leadership skills to maintain high morale, productivity, and team performance - Commitment to upholding company policies and values while achieving business objectives and client satisfaction,

As the Associate Director for Cargo Operations in North India region, you will play a pivotal role in overseeing and driving strategic and operational management of cargo handling for both domestic and international operations. Your leadership and expertise will be crucial in ensuring operational excellence, regulatory compliance, and sustainable growth in cargo handling efficiency. **Key Responsibilities:** - **Strategic Leadership & Planning** - Develop and implement strategic plans to optimize domestic and international cargo handling in North India. - Collaborate with senior leadership to set performance targets and growth objectives. - Drive regional alignment with global and national cargo handling strategies. - **Operational Management** - Oversee end-to-end cargo handling operations, ensuring safety, efficiency, and regulatory compliance. - Implement process improvements to reduce dwell time and enhance throughput capacity. - Monitor performance metrics and take corrective action as needed. - **Compliance & Quality Assurance** - Ensure compliance with DGCA, BCAS, customs, and other regulatory requirements. - Maintain adherence to international safety and quality standards for cargo handling. - Conduct regular audits and inspections to uphold operational integrity. - **Stakeholder & Client Management** - Build and maintain strong relationships with stakeholders including lines, freight forwarders, and regulatory bodies. - Resolve client issues promptly while meeting service level agreements. - Represent the organization at industry forums, trade bodies, and key business meetings. - **People & Leadership** - Lead, mentor, and motivate a diverse team of managers, supervisors, and frontline staff. - Develop talent pipelines and succession plans for key operational roles. - Foster a culture of accountability, safety, and continuous improvement. **Qualifications & Experience:** - **Education:** MBA from a reputed B-School (Operations, Supply Chain, or General Management preferred). - **Experience:** Minimum 10-15 years in cargo handling/logistics/aviation operations, with at least 5 years in a senior leadership role. **Technical Skills:** - Strong understanding of domestic & international cargo operations, regulations, and best practices. - Proficiency in data analytics tools, KPI monitoring, and process optimization. **Soft Skills:** - Exceptional analytical and problem-solving abilities. - Strong leadership and people management skills. - Excellent communication, negotiation, and stakeholder engagement capabilities. In addition to the above responsibilities and qualifications, it's crucial to embody key competencies such as strategic thinking & planning, operational excellence & process improvement, regulatory compliance management, team leadership & development, data-driven decision making, and crisis & risk management.,

As a skilled RAN Fault Management Engineer, you will join our team to support the resolution of critical network faults in the Radio Access Network (RAN). This role will provide you with hands-on experience in advanced telecom technologies and the opportunity to collaborate with a dynamic team to ensure operational excellence. Key Responsibilities: - Fault Monitoring & Resolution: Address Jeopardy Alerts and resolve faults within defined SLAs. - Ticket Management: Perform triage, analysis, and escalation of faults with clear documentation and timely resolution. - Primary Contact for Fault Issues: Handle all fault-related inquiries and escalate as necessary. - Customer Support & SLA Management: Provide Level 1 support for customer complaints, manage incident resolution, and evaluate SLAs. - Operational Excellence: Deliver high-quality service to internal and external customers while maintaining a proactive, team-oriented approach. Qualifications Required: - Degree in Electrical or Telecommunication Engineering. - Experience of 2-4 years in telecom fault management or ICT support. - Technical Skills: Knowledge of RAN technologies (RNC, BSC, RBS, NR), fault management tools, and 2G-5G network KPIs. - Problem-Solving: Ability to resolve issues quickly and escalate appropriately. - Communication: Strong reporting and feedback skills, with the ability to adjust communication style based on the audience. - Customer Focused: Experience in fault mitigation and collaborating with external partners (3PP).,

As a Project Coordinator [Consultant] at Magnon in Noida, you will play a crucial role in project direction, planning, completion, and financial outcomes. Your organizational skills and excellent time management will be key to succeeding in this position. Some of your key responsibilities will include: - Allocating projects efficiently - Managing team capacity effectively - Monitoring and executing projects within specified timelines - Adhering to and achieving Key Performance Indicators (KPIs) - Proactively identifying and addressing project-related concerns - Managing communication with multiple stakeholders - Handling escalations and conducting root cause analysis (RCA) and implementing corrective actions - Analyzing and interpreting data to provide insights - Preparing reports and sharing meeting minutes (MoMs) - Acting as a client partner by providing effective solutions - Being proactive in project management and process evaluation To excel in this role, you should possess the following qualifications: - Proactive, well-coordinated, and efficient task planner - Excellent written and verbal communication skills - Confident and empathetic listener - Pleasant personality with a positive attitude and openness to feedback Please note that the responsibilities outlined above are not exhaustive and may be subject to change based on role evolution or individual performance. Your ability to adapt and grow within the role will be essential for your success at Magnon. For more information about Magnon, you can visit our website at www.magnongroup.com. Kindly note that the candidate should be comfortable operating in rotational shifts. As a Project Coordinator [Consultant] at Magnon in Noida, you will play a crucial role in project direction, planning, completion, and financial outcomes. Your organizational skills and excellent time management will be key to succeeding in this position. Some of your key responsibilities will include: - Allocating projects efficiently - Managing team capacity effectively - Monitoring and executing projects within specified timelines - Adhering to and achieving Key Performance Indicators (KPIs) - Proactively identifying and addressing project-related concerns - Managing communication with multiple stakeholders - Handling escalations and conducting root cause analysis (RCA) and implementing corrective actions - Analyzing and interpreting data to provide insights - Preparing reports and sharing meeting minutes (MoMs) - Acting as a client partner by providing effective solutions - Being proactive in project management and process evaluation To excel in this role, you should possess the following qualifications: - Proactive, well-coordinated, and efficient task planner - Excellent written and verbal communication skills - Confident and empathetic listener - Pleasant personality with a positive attitude and openness to feedback Please note that the responsibilities outlined above are not exhaustive and may be subject to change based on role evolution or individual performance. Your ability to adapt and grow within the role will be essential for your success at Magnon. For more information about Magnon, you can visit our website at www.magnongroup.com. Kindly note that the candidate should be comfortable operating in rotational shifts.

As a Business Analyst at Sberbank India, you will play a crucial role in managing financial projects within the Project Office Function. Your main responsibilities will include: - Leading the end-to-end implementation of business and regulatory projects aligned with the business strategy - Ensuring alignment with the operating model across Sberbank - Contributing to transformation and migration projects in India and Russia by participating in requirement gathering discussions - Defining and documenting BRD/ functional specifications/ Sequence Diagram for finance solutions, ensuring compliance with methodology and standards - Providing proper aftercare support for end-users after project implementation - Acting as a referent in Finance & Strategy projects, providing expertise in banking and capital market products - Communicating project status and decisions to stakeholders and project managers - Promoting knowledge sharing and facilitating training within the team Additionally, you will be responsible for: - Providing project estimations, defining capacity planning, and monitoring workload distribution - Reporting key performance indicators (KPIs) to ensure alignment with strategic goals - Supporting team development, encouraging cross-functional collaboration, and optimizing efficiency To be successful in this role, you should possess: - Bachelors or Masters degree in Business, Finance, or Engineering - Minimum 3-6 years of experience in banking or consulting - Strong understanding of financial information systems and regulatory requirements - Experience in managing finance transformation projects - Proficiency in MS Office Suite (Excel, PowerPoint, Word, Outlook) - Understanding of Banking systems, regulatory Landscape, and IT finance systems - Strong team leadership and organizational skills - Excellent communication (oral and written) and stakeholder management abilities - Ability to develop, adapt, and support business processes - Analytical mindset with great attention to detail In addition to the challenging role, we offer: - Competitive salary and opportunities for professional development - A quarterly bonus paid every quarter for the work done - Collaborative working environment in a state-of-the-art Delhi office - Professional and theme communities, support for employee initiatives - Financial support for relocation - Courses in Corporate University - Opportunity to come to HQ and complete an internship at Sber (Note: The details of the company were not found in the provided job description.),

Role Overview: As the Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement, you will play a crucial role in identifying, driving, supporting, and facilitating efficient and effective transformations and changes within the business. Your focus will be on delivering improved customer, operational, and financial performance impact, as well as driving required culture changes. Key Responsibilities: - Drive improvement projects in MS contracts/delivery organization with defined tangible business targets, aiming at cost reduction, improved customer experience, and enhanced network performance. - Be accountable for WO/ticket/alarm reduction initiatives per contract. - Perform Alarm, TT, WO correlations to resolve chronic issues in the network, validate and analyze network performance reports, and prepare action plans for network improvement. - Participate in technical discussions to enhance overall network performance and provide recommendations from the problem management perspective. - Propose and ensure best practices are followed within all related functions. - Perform KPI Trend monitoring and post-deviation analysis. - Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. - Maintain and track actions undertaken to drive improvements following governance methods. - Identify SPOF and drive mitigation plans to minimize impact. - Maintain RISK register for identified risks and drive them to minimize impact or mitigation. - Collaborate with Data Analytics teams to build models to drive prescriptive insights. - Propose predictive analytic models based on alarms/outages, QoS based on Capacity & Utilization trends. - Continuously engage the operations team and other teams to provide timely closure for actions. - Prioritize problems based on risk, impact, and severity. - Contribute to developing and maintaining a good record of problems, root causes, and solution details in the form of a knowledge base that can be used as a reference for reducing repetitive incidents due to the same problem. Qualifications Required: - Must have knowledge of 4G/5G network architecture, call flow, and interfaces, with the ability to analyze call flow traces and resolve customer complaints. - Should have knowledge of data analytics tools like Power BI, TABLEAU, MS Excel, etc. - Should have the ability to drive projects/assignments independently as per customer requirements. - Must have analytical skills to identify improvement areas in customer networks and suggest required solutions proactively. - Must have presentation skills and understanding of Service Related KPIs and User perception. - Understanding of Machine Learning, Artificial Intelligence, and Automation. - Ability to perform new Project ORQ (operation request) assessment & KPI analysis after new change implementation in the network. - Familiarity with EBP (Ericsson Business Process and Finance Processes). Additional Company Details: Omit this section as there are no additional details mentioned in the job description. Role Overview: As the Improvement & Performance Manager-Packet Core for Service Line Operate Service Improvement, you will play a crucial role in identifying, driving, supporting, and facilitating efficient and effective transformations and changes within the business. Your focus will be on delivering improved customer, operational, and financial performance impact, as well as driving required culture changes. Key Responsibilities: - Drive improvement projects in MS contracts/delivery organization with defined tangible business targets, aiming at cost reduction, improved customer experience, and enhanced network performance. - Be accountable for WO/ticket/alarm reduction initiatives per contract. - Perform Alarm, TT, WO correlations to resolve chronic issues in the network, validate and analyze network performance reports, and prepare action plans for network improvement. - Participate in technical discussions to enhance overall network performance and provide recommendations from the problem management perspective. - Propose and ensure best practices are followed within all related functions. - Perform KPI Trend monitoring and post-deviation analysis. - Identify, prescribe, and drive the implementation of pro-active prevention methods in problem handling. - Maintain and track actions undertaken to drive improvements following governance methods. - Identify SPOF and drive mitigation plans to minimize impact. - Maintain RISK register for identified risks and drive them to minimize impact or mitigation. - Collaborate with Data Analytics teams to build models to drive prescriptive insights. - Propose predictive analytic models based on alarms/outages, QoS based on Capacity & Utilization trends. - Continuously engage the operations team and other teams to provide timely closure for actions. - Prioritize problems based on risk, impact, and severity. - Contribute to developing

As a Deputy Manager/Manager in the B2B Onboarding (policy issuance) function based in Noida, you will be reporting to the AVP- Operations Team Policy Onboarding. Your role will involve overseeing the Policy Issuance process for B2B Group Business within the insurance company. Your attention to detail and experience will be crucial in leading and managing the end-to-end policy issuance process efficiently and in compliance with regulatory standards. You will play a key role in optimizing processes, implementing technology solutions, and ensuring timely and accurate policy delivery to customers. **Key Responsibilities:** - Oversee the entire policy issuance lifecycle, including scrutiny of applications and documents, data upload, generation of master policy document, and dispatch to customers. - Ensure accurate and efficient processing of policy applications within defined SLAs and benchmarks. - Lead, mentor, and motivate a team of policy issuance specialists to ensure high performance. - Coordinate with various departments to resolve discrepancies and ensure seamless policy issuance. - Develop and analyze KPIs related to policy issuance and prepare reports for senior management. - Address complex policy issuance queries and escalations from internal and external stakeholders. - Coordinate with cross-functional teams to ensure closure of open debit/credit balance within defined timelines. - Support audit processes by providing necessary documentation and reconciliations. - Identify bottlenecks in the policy issuance process and explore solutions for improvement through automation tools. **Measures of Success:** - Adherence to SLA and KPIs. - Quality in deliverables. - Compliance and audit rating. - Closure of reconciliation on time. - Automation and initiatives taken. **Qualification & Experience:** - Bachelor's degree in Business Administration, Finance, Insurance, or related field. Master's degree or relevant professional certifications are a plus. - Minimum 5-8 years of experience in insurance operations with a focus on policy issuance. - Experience in a team leadership or managerial role. - In-depth knowledge of insurance products and understanding of B2B, Group Credit Life Insurance products preferred. **Key Competencies & Skills Required:** - Committed and result-oriented. - Strong analytical and problem-solving abilities. - Hardworking with good communication skills. - Attention to detail.,

As a Logistics Support Analyst, you play a key role in ensuring the smooth and efficient operation of logistics and supply chain activities. Your responsibilities include analyzing logistics data, monitoring shipment movements, resolving disputes, and supporting continuous process improvement. Your critical insights support planning, performance monitoring, and operational decision-making. Key Responsibilities: - Analyze logistics data to track operational performance and identify inefficiencies or trends. - Reconcile weight disputes between shipment data and carrier reports, ensuring accurate billing and resolution of discrepancies. - Manage and ensure timely shipment pendency closures by following up on delayed or incomplete shipments and coordinating with internal and external teams. - Oversee first mile handling activities, ensuring proper documentation, carrier coordination, and timely dispatch of goods from origin points. - Collaborate with logistics partners, vendors, and internal stakeholders to address exceptions and delivery issues. - Generate regular reports and dashboards on logistics KPIs such as on-time delivery, shipment accuracy, and cost metrics. - Maintain data accuracy in logistics systems (TMS, WMS, ERP) and support process audits. - Recommend process improvements to enhance operational efficiency and reduce costs. Qualifications Required: - Proven experience in logistics and supply chain operations. - Strong analytical skills with the ability to interpret data and trends. - Excellent communication and collaboration abilities. - Familiarity with logistics systems such as TMS, WMS, and ERP. - Ability to work effectively in a fast-paced environment and prioritize tasks accordingly. This position is full-time with a day shift schedule and requires in-person work at the designated location. As a Logistics Support Analyst, you play a key role in ensuring the smooth and efficient operation of logistics and supply chain activities. Your responsibilities include analyzing logistics data, monitoring shipment movements, resolving disputes, and supporting continuous process improvement. Your critical insights support planning, performance monitoring, and operational decision-making. Key Responsibilities: - Analyze logistics data to track operational performance and identify inefficiencies or trends. - Reconcile weight disputes between shipment data and carrier reports, ensuring accurate billing and resolution of discrepancies. - Manage and ensure timely shipment pendency closures by following up on delayed or incomplete shipments and coordinating with internal and external teams. - Oversee first mile handling activities, ensuring proper documentation, carrier coordination, and timely dispatch of goods from origin points. - Collaborate with logistics partners, vendors, and internal stakeholders to address exceptions and delivery issues. - Generate regular reports and dashboards on logistics KPIs such as on-time delivery, shipment accuracy, and cost metrics. - Maintain data accuracy in logistics systems (TMS, WMS, ERP) and support process audits. - Recommend process improvements to enhance operational efficiency and reduce costs. Qualifications Required: - Proven experience in logistics and supply chain operations. - Strong analytical skills with the ability to interpret data and trends. - Excellent communication and collaboration abilities. - Familiarity with logistics systems such as TMS, WMS, and ERP. - Ability to work effectively in a fast-paced environment and prioritize tasks accordingly. This position is full-time with a day shift schedule and requires in-person work at the designated location.

As an Associate Director of Cargo Operations for the North India region, your role will involve overseeing and driving the strategic and operational management of cargo handling for both domestic and international operations. You will need to be a strong leader with proven analytical and managerial expertise to ensure operational excellence, regulatory compliance, and sustainable growth in cargo handling efficiency. Key Responsibilities: - Develop and implement strategic plans for optimizing domestic and international cargo handling across North India. - Collaborate with senior leadership to set performance targets and growth objectives. - Drive regional alignment with global and national cargo handling strategies. - Oversee end-to-end cargo handling operations, ensuring safety, efficiency, and compliance with regulatory standards. - Implement process improvements to reduce dwell time and enhance throughput capacity. - Monitor performance metrics and take corrective action where required. - Ensure compliance with DGCA, BCAS, customs, and other regulatory authorities requirements. - Maintain adherence to international safety and quality standards for cargo handling. - Conduct regular audits and inspections to maintain operational integrity. - Build and maintain strong relationships with lines, freight forwarders, regulatory bodies, and ground handling partners. - Resolve escalated client issues promptly while ensuring service level agreements are met. - Represent the organization at industry forums, trade bodies, and key business meetings. - Lead, mentor, and motivate a diverse team of managers, supervisors, and frontline staff. - Develop talent pipelines and succession plans for key operational roles. - Foster a culture of accountability, safety, and continuous improvement. Qualifications & Experience: - Education: MBA from a reputed B-School (Operations, Supply Chain, or General Management preferred). - Experience: Minimum 10-15 years in cargo handling/logistics/aviation operations, with at least 5 years in a senior leadership role. Technical Skills: - Strong understanding of domestic & international cargo operations, regulations, and best practices. - Proficiency in data analytics tools, KPI monitoring, and process optimization. Soft Skills: - Exceptional analytical and problem-solving abilities. - Strong leadership and people management skills. - Excellent communication, negotiation, and stakeholder engagement capabilities. Key Competencies: - Strategic Thinking & Planning - Operational Excellence & Process Improvement - Regulatory Compliance Management - Team Leadership & Development - Data-Driven Decision Making - Crisis & Risk Management,

As a Supply Chain Manager, your role involves developing an appropriate supply chain strategy to maximize customer satisfaction while minimizing costs. You will lead the supply chain team in executing best practices and measuring performance through Key Performance Indicators (KPIs). Your responsibilities include directing and coordinating global supply chain functions through strategy, resource optimization, profitability maximization, and KPIs to enhance customer satisfaction. Key Responsibilities: - Plan, manage, and coordinate all activities related to the sourcing and procurement of materials and supplies required to meet changing product demand levels. - Collaborate with plant, warehouse, and logistics departments to establish intercompany transfers efficiently. - Work closely with the sales department to identify the most cost-effective distribution solutions for transporting finished goods to customers. - Monitor and adjust inventory levels at external warehouses (3PL) and internally to ensure proper rotation and maximize working capital. - Collaborate with freight forwards and transportation companies to determine the best routes and rates, reviewing and approving all freight terms and agreements. - Partner with the procurement department to establish best practices for freight in and freight consolidation. Qualifications Required: - Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field. - Proven experience in developing and implementing supply chain strategies to optimize customer satisfaction and reduce costs. - Strong analytical skills and familiarity with Key Performance Indicators (KPIs) to measure supply chain performance effectively. Please note that the job type for this position is full-time, and the work location is in person.,

Role Overview As a Data Analyst/Engineer at SCG in India, your main responsibility will be to transform raw data into valuable insights that will contribute to business growth, operational efficiency, and customer value. Key Responsibilities - Collect, clean, and analyze data from sales, supply chain, and operations. - Build dashboards and reports to facilitate decision-making processes. - Identify patterns, trends, and areas for improvement within the data. - Work closely with cross-functional teams to establish key performance indicators (KPIs) and metrics. - Support data governance and maintain appropriate documentation practices. Qualifications - Bachelors degree in Data Science, Statistics, Computer Science, or a related field. - 03 years of experience in analytics; however, fresh graduates are also encouraged to apply. - Proficiency in Excel and at least one analytics tool such as SQL, Python, Power BI, or Tableau. - Excellent problem-solving abilities and strong communication skills. If you join SCG in India as a Data Analyst/Engineer, you will have the opportunity to advance your career into roles such as data engineering, business analytics, and digital strategy within SCG's global network.,

As a Senior Product Manager - Growth at PhysicsWallah (PW) in Noida, you will be instrumental in enhancing user engagement, retention, and conversions within the PW ecosystem. Your role demands a profound comprehension of user behavior, a keen analytical acumen, and a penchant for experimentation and impact. Your primary focus will revolve around formulating a growth product strategy that aligns with PW's business objectives and user targets. Prioritizing initiatives based on data and user insights will be crucial, emphasizing scalable and impactful outcomes. You will also be entrusted with overseeing the product growth roadmap and ensuring the timely and high-quality delivery of key projects. Your responsibilities will encompass utilizing tools such as Mixpanel, Amplitude, Firebase, and GA4 to extract insights regarding user behavior and journeys. Transforming data into clear hypotheses and actionable solutions will drive your continuous efforts to enhance user experience and metrics. Conducting structured A/B tests using tools like Unleash will be a pivotal aspect of your role. Fostering a test-and-learn culture throughout the product lifecycle with rapid iteration cycles will be imperative for your success. Owning and optimizing the user funnel from acquisition to activation and retention will be a key part of your daily routine. Identifying friction points, drop-offs, and spearheading funnel enhancement endeavors to boost ROI and user engagement will be integral tasks. Translating business requirements and user insights into comprehensive product specifications, specs, and user stories will be essential for collaborating effectively with engineering and design teams to implement impactful and scalable features. Collaboration with marketing, tech, design, and content teams will be essential to align and execute growth objectives seamlessly. Ensuring smooth coordination and communication among stakeholders for all growth initiatives will be critical. Defining KPIs for all growth projects, consistently monitoring them, and tracking, analyzing, and reporting progress with clarity and actionable recommendations for the next steps will be part of your regular responsibilities. Leading structured feedback loops and qualitative research to continuously enhance the product experience will be a core aspect of your role. Tailoring the product journey to meet the evolving needs of our learners and deeply understanding their requirements will be crucial for success in this position. To qualify for this role, you should have 4+ years of product management experience, with at least 3 years in a growth-centric role within consumer or edtech products. Proficiency in product analytics tools (Mixpanel, Amplitude, GA4, Firebase) and A/B testing platforms (e.g., Unleash) is mandatory. A proven track record of driving metric improvements across user funnels, strong analytical skills, excellent communication and stakeholder management abilities, and a user-first mindset with a strong bias for experimentation, execution, and results are essential attributes for this role.,

**Job Description:** As an Operations Manager, you will be responsible for the profitability and management of call center operations activities for very large, multiple, and/or complex LOB's/clients/accounts/programs. Your role will involve providing strategic direction and guidance to the managed accounts, acting as the primary interface of clients, and maintaining effective working relationships with them. You will ensure the achievement of KPIs and metrics through proactive management of the operations teams and coordination with various support teams. It will be your responsibility to ensure adherence to all processes and procedures while consistently improving individual/team/program metrics. **Key Responsibilities:** - Ensure profitability of very large or multiple LOB's/Clients/Programs/Accounts by attaining client-specified KPIs and targets - Maintain company-set ratios on staffing for smooth operations - Uphold company policies related to the programs and drive adherence to such policies - Recognize and reward top performance through planning, appraisal, feedback activities, and proper documentation - Coordinate with internal support functions as required - Assume an AGM role in the absence of a Director of Operations with full P&L responsibility for all managed and supported LOB's/clients/programs - Provide strategic direction and guidance for growth, process improvements, efficiencies, profitability, and new business opportunities - Maintain effective working relations with external clients, serving as the primary interface and translating client requirements into action plans - Establish open communication on performance and anticipate client needs proactively - Participate in the budgeting process and manage costs efficiently within budgeted guidelines - Monitor expenses incurred and maintain high morale and productivity within the team - Provide direction, mentoring, coaching, and counseling to direct reports and the team as necessary **Qualifications Required:** - Proven experience in call center operations management - Strong understanding of KPIs, metrics, and profitability measures - Excellent communication and relationship management skills with clients and internal teams - Ability to provide strategic direction and guidance for operational improvements and growth - Budgeting and cost management expertise - Leadership qualities to inspire and motivate team members towards company goals (Note: No additional details of the company are provided in the job description),

As an experienced RAN Engineer with hands-on Ericsson experience across 2G/3G/4G/5G, your role within the Managed Services Operations team will require you to have an end-to-end understanding of mobile network architecture. Your strong operational discipline will be essential to monitor, triage, escalate, and resolve network issues while also supporting customer governance and reporting activities. Key Responsibilities: - Monitor network alarms and jeopardy alerts, ensuring resolution within defined SLAs. - Perform initial ticket triage for fault requests, providing accurate analysis and ensuring correct L2 escalation when necessary. - Document all ticket activity with clear, actionable notes including access requests, approvals, confirmation timestamps, and references. - Lead and coordinate emergency bridges, customer calls, and governance sessions; escalate to management as needed. - Prepare and present network performance reports, slides, and executive summaries for customer governance meetings. - Conduct incident and problem management activities, coordinate with vendors, and support SLA evaluation and complaint resolution. - Mentor and guide junior engineers, contributing to a proactive, teamwork-oriented operational culture. Required Skills & Experience: - 5-10 years of experience in RAN operations with strong Ericsson configuration and troubleshooting skills (Huawei exposure is beneficial). - Solid knowledge of RAN KPIs for 2G/3G/4G/5G and the ability to analyze and act on KPI deviations. - Deep understanding of GSM, WCDMA, LTE, and 5G NR concepts including traffic, handovers, signaling, call flows, and channel behavior. - Experience in diagnosing cell-site related issues and familiarity with Linux/Unix systems for log analysis and tooling. - Proven experience in handling customer-facing calls, emergency bridges, and preparing technical reports/presentations. - Excellent written and verbal communication skills with the ability to write clear ticket notes and create customer-ready slides. Qualifications: - Degree in Electrical Engineering, Telecommunications Engineering, or equivalent. As an experienced RAN Engineer with hands-on Ericsson experience across 2G/3G/4G/5G, your role within the Managed Services Operations team will require you to have an end-to-end understanding of mobile network architecture. Your strong operational discipline will be essential to monitor, triage, escalate, and resolve network issues while also supporting customer governance and reporting activities. Key Responsibilities: - Monitor network alarms and jeopardy alerts, ensuring resolution within defined SLAs. - Perform initial ticket triage for fault requests, providing accurate analysis and ensuring correct L2 escalation when necessary. - Document all ticket activity with clear, actionable notes including access requests, approvals, confirmation timestamps, and references. - Lead and coordinate emergency bridges, customer calls, and governance sessions; escalate to management as needed. - Prepare and present network performance reports, slides, and executive summaries for customer governance meetings. - Conduct incident and problem management activities, coordinate with vendors, and support SLA evaluation and complaint resolution. - Mentor and guide junior engineers, contributing to a proactive, teamwork-oriented operational culture. Required Skills & Experience: - 5-10 years of experience in RAN operations with strong Ericsson configuration and troubleshooting skills (Huawei exposure is beneficial). - Solid knowledge of RAN KPIs for 2G/3G/4G/5G and the ability to analyze and act on KPI deviations. - Deep understanding of GSM, WCDMA, LTE, and 5G NR concepts including traffic, handovers, signaling, call flows, and channel behavior. - Experience in diagnosing cell-site related issues and familiarity with Linux/Unix systems for log analysis and tooling. - Proven experience in handling customer-facing calls, emergency bridges, and preparing technical reports/presentations. - Excellent written and verbal communication skills with the ability to write clear ticket notes and create customer-ready slides. Qualifications: - Degree in Electrical Engineering, Telecommunications Engineering, or equivalent.

As a Manager Cargo Operations at Delhi Cargo Terminal, you will be responsible for overseeing airport cargo activities for both international and domestic operations. Your role will involve ensuring efficient, compliant, and safe cargo handling by managing shift-based teams with strong logistics and cargo experience. Key Responsibilities: - Oversee cargo handling operations at the airport, particularly focusing on international cargo movement. - Ensure smooth processing, documentation, and cargo flow throughout all shifts. - Maintain compliance with DGCA, BCAS, customs, and airline standards. - Coordinate effectively with airlines, freight forwarders, and regulatory authorities. - Monitor operational KPIs and address day-to-day operational issues promptly. - Provide leadership, guidance, and support to frontline cargo teams during rotational shifts. - Drive process improvements to optimize efficiency and minimize delays. Experience & Education: - 7-10 years of experience in logistics/cargo operations. - Prior experience in international cargo operations is mandatory. - Preferred industry background in Airline/Logistics. - A graduate degree is required; additional certifications in logistics/aviation are advantageous. Skills Required: - Thorough understanding of cargo procedures, documentation, and regulatory requirements. - Strong coordination, communication, and problem-solving skills. - Ability to effectively manage shift-based operational teams.,

As a Manager Cargo Operations at Delhi Cargo Terminal, you will be responsible for overseeing airport cargo activities for both international and domestic operations. Your role will involve ensuring efficient, compliant, and safe cargo handling by managing shift-based teams with strong logistics and cargo experience. Key Responsibilities: - Oversee cargo handling operations at the airport, particularly focusing on international cargo movement. - Ensure smooth processing, documentation, and cargo flow throughout all shifts. - Maintain compliance with DGCA, BCAS, customs, and airline standards. - Coordinate effectively with airlines, freight forwarders, and regulatory authorities. - Monitor operational KPIs and address day-to-day operational issues promptly. - Provide leadership, guidance, and support to frontline cargo teams during rotational shifts. - Drive process improvements to optimize efficiency and minimize delays. Experience & Education: - 7-10 years of experience in logistics/cargo operations. - Prior experience in international cargo operations is mandatory. - Preferred industry background in Airline/Logistics. - A graduate degree is required; additional certifications in logistics/aviation are advantageous. Skills Required: - Thorough understanding of cargo procedures, documentation, and regulatory requirements. - Strong coordination, communication, and problem-solving skills. - Ability to effectively manage shift-based operational teams.,

As a Data Analyst in our company, you will be responsible for collecting, cleaning, and analyzing data from various sources such as surveys, CRM, sales, and marketing. Utilizing tools like Excel, Power BI, Python, or R, you will generate meaningful insights to support decision-making processes. Key Responsibilities: - Prepare dashboards and reports to present insights to internal teams and clients. - Conduct competitor analysis and performance benchmarking. - Support lead generation and outreach activities. - Analyze customer behavior to identify opportunities for improvements in marketing and sales strategies. - Assist in the preparation of business proposals, presentations, and pitch decks. - Research market trends, potential partnerships, and client segments. - Track key performance indicators (KPIs) related to sales, marketing, and client retention. Qualifications Required: - Bachelor's degree in a relevant field. - Proficiency in data analysis tools such as Excel, Power BI, Python, or R. - Strong analytical skills and attention to detail. - Excellent communication and presentation abilities. Please note that this is a full-time position with day shift schedule and the ability to commute to Janakpuri, Delhi, Delhi. Additionally, there is a performance bonus and cell phone reimbursement benefit included. While a willingness to travel up to 50% is preferred, it is not required for the role. The work location is in person. Thank you for considering this opportunity with our company. As a Data Analyst in our company, you will be responsible for collecting, cleaning, and analyzing data from various sources such as surveys, CRM, sales, and marketing. Utilizing tools like Excel, Power BI, Python, or R, you will generate meaningful insights to support decision-making processes. Key Responsibilities: - Prepare dashboards and reports to present insights to internal teams and clients. - Conduct competitor analysis and performance benchmarking. - Support lead generation and outreach activities. - Analyze customer behavior to identify opportunities for improvements in marketing and sales strategies. - Assist in the preparation of business proposals, presentations, and pitch decks. - Research market trends, potential partnerships, and client segments. - Track key performance indicators (KPIs) related to sales, marketing, and client retention. Qualifications Required: - Bachelor's degree in a relevant field. - Proficiency in data analysis tools such as Excel, Power BI, Python, or R. - Strong analytical skills and attention to detail. - Excellent communication and presentation abilities. Please note that this is a full-time position with day shift schedule and the ability to commute to Janakpuri, Delhi, Delhi. Additionally, there is a performance bonus and cell phone reimbursement benefit included. While a willingness to travel up to 50% is preferred, it is not required for the role. The work location is in person. Thank you for considering this opportunity with our company.