1 Iex Jobs nearby Kolkata

As the Manager of Power Management, you will play a critical role in ensuring a reliable supply, cost-efficient power procurement, accurate forecasting, and regulatory compliance. Your responsibilities will encompass technical operations, commercial planning, and energy market mechanisms. You will execute all activities related to the procurement and sale of power for the company with a focus on optimizing power purchasing costs, managing supply risks, and maximizing revenue through power sales. Additionally, you will engage in finalizing energy contracts, market analysis, trading activities, and ensuring compliance with regulatory requirements. **Key Responsibilities:** - Execute short-term and long-term power procurement strategies to ensure reliable and cost-effective electricity supply. - Participate in wholesale energy markets (e.g., day-ahead, real-time, or capacity markets) to purchase electricity at the best possible rates, balancing price and supply risks. - Liaison with power suppliers, IPPs, and renewable energy providers, ensuring contract performance and compliance. - Execute integration of renewable energy sources into the power procurement strategy, aligning with sustainability and regulatory goals, as per management directives. - Execute power sales strategies to maximize revenue by selling electricity to retail customers, other utilities, or through wholesale market participation. - Analyze market trends, customer demand, pricing mechanisms, and regulatory changes to adjust sales strategies and pricing models. - Manage contracts with large-scale customers, retail utilities, and commercial or industrial clients for electricity sales. - Execute all power purchase and sales activities as per SOP to comply with relevant regulatory frameworks, including state and central regulations (e.g., CERC, SERC), as well as environmental and renewable energy mandates. - Stay abreast of regulatory changes affecting power markets and trading activities. - Liaise with regulatory bodies and participate in industry forums as needed. - Collaborate with operations, finance, legal, and sustainability teams for execution of power procurement and sales strategies in line with overall business goals. - Communicate effectively with internal and external stakeholders for smooth operations. **Qualifications Required:** - University Degree in Engineering, preferably with a Masters degree in Energy Management / Business / Finance. - At least 10 years of experience spanning energy trading, power procurement, or related fields. - Strong background in electricity markets and contracts. - Understanding of power markets, energy trading platforms, and market regulations. - Understanding of power trading tools, financial models / instruments used in energy market, and risk management strategies. - Familiarity with renewable energy markets and carbon credit trading. - Prior experience in power scheduling and detailed understanding of LDC operations. - Effective contract management with counterparties like IPPs, Traders, IEX, STU, CTU. - Familiarity with regulatory bodies and compliance requirements in the energy sector. - Experience with environmental regulations and renewable energy mandates is a plus. - Strong analytical skills with experience in data analysis and forecasting tools. - Strong verbal and written communication abilities.,

Workforce Services Senior Analyst (Demand Planning) Forecasting & Analytics | 12 Yrs Exp | Excel, Predictive Analytics, WFM Tools Role: Workforce Services Senior Analyst (Demand Planning) Experience: 12 Years Location: [Add location or mention Remote if applicable] Employment Type: Full-time Overview: We are seeking a Workforce Services Senior Analyst (Demand Planning) who will be responsible for developing and managing accurate mid to short-term forecasting models. The ideal candidate will have hands-on experience in forecasting, workforce planning, data analysis, and capacity modeling within a contact center or service operations environment. Key Responsibilities: Generate and update mid-term and short-term volume forecastsusing historical data, trends, and business inputs. Develop, maintain, and improve forecasting modelsfor volume, workload, and shrinkage using predictive analytics. Analyze daily, weekly, and monthly patternsto support staffing recommendations and capacity planning. Forecast mid to short-term visit demand and job timesfor field workforce using commercial drivers and historical data. Forecast contact demand and call handling times (AHT)for service centers. Collaborate with Operations, Scheduling, HR, and Financeteams to gather insights such as seasonality, marketing impacts, or product launches. Create scenario planning modelsto simulate potential business changes and impacts. Communicate forecasts, insights, and trendsthrough visual reports, dashboards, and presentations. Monitor actual vs forecast performance, perform variance analysis, and refine forecasting models. Work closely with the capacity planning teamto adjust and align resource requirements. Develop process documentation, SOPs, and process maps for responsible areas. Skills & Qualifications: 12 years of experience in Workforce Management Forecasting(preferably in BPO, Contact Center, or Service Ops). Strong proficiency in Microsoft Excel(Pivot Tables, Formulas, Charts). Basic knowledge of Data Analytics tools(Time Series, Predictive Analysis, Machine Learning, R, Python). Experience with WFM toolslike NICE IEX is an added advantage. Understanding of forecasting methodologiessuch as regression, weighted average, and time series. Strong analytical and problem-solving skills with attention to detail and accuracy. Effective collaboration skills with cross-functional teams. Ability to manage multiple priorities, deadlines, and work under pressure. Proficiency in basic statistics and arithmetic concepts. Excellent written and verbal communication skillsto present data-driven insights clearly. Soft Skills: High attention to detail and data accuracy. Strong ownership and accountability mindset. Data-driven and analytical problem-solving approach. Adaptability in a fast-paced, changing environment. Collaborative and positive attitude with stakeholders. Call 9342431048, 9972020050,9972020040 9342431049 Please Walkin Directly  Mon - Sat 9am to 6pm Free Jobs White Horse Manpower, get placed in Fortune 500 companies. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex Jumma Masjid Road, Bangalore 560051. https://www.facebook.com/whitehorsemanpower/ https://www.linkedin.com/in/white-horse-manpower-private-limited-21505b14/ Instagram: https://www.instagram.com/whitehorsemanpower YouTube: https://www.youtube.com/watch v=96RpomJhYqQ

Role Overview: Expedia Group is seeking a Data Scientist II to join the Landing Analytics team, which plays a crucial role in shaping the traveler experience by utilizing data to inform decisions, optimize performance, and uncover opportunities for innovation. As a Data Scientist II, you will be part of a collaborative team that values transparency, continuous learning, and data-driven storytelling. This role offers a fantastic opportunity to contribute to meaningful projects that impact millions of travelers worldwide. Key Responsibilities: - Apply analytics principles to solve business problems with moderate guidance. - Extract, transform, and analyze data from multiple sources to build models and generate insights. - Design and execute experiments such as A/B tests and causal impact studies to evaluate business strategies. - Build and interpret models like linear/logistic regression and clustering, understanding their assumptions and applications. - Create clear, inclusive visualizations and dashboards to communicate insights to both technical and non-technical audiences. - Collaborate with stakeholders to refine project goals, iterate on solutions, and deliver impactful recommendations. - Write efficient, reproducible code and documentation using tools like GitHub, IEX, and Confluence. - Empower stakeholders through training and enablement on analytics tools and dashboards. - Demonstrate initiative in learning new modeling techniques and applying them to current projects. - Contribute to a culture of peer review, knowledge sharing, and continuous improvement. Qualifications Required: - Bachelors or Masters degree in Mathematics, Statistics, Computer Science, or a related field. - 2-3+ years of experience in data analytics or a comparable role. - Proven track record of delivering data-driven insights that influenced business decisions. - Proficiency in SQL, Python, R, or similar tools for data analysis and visualization. - Understanding of descriptive statistics, probability theory, and statistical testing. - Experience with data modeling techniques and experiment design. - Familiarity with big data challenges and performance optimization. - Ability to write intermediate SQL queries and build scalable data pipelines. - Strong critical thinking, problem-solving skills, effective communication, storytelling abilities, and business acumen. - Collaborative mindset, openness to feedback, and commitment to inclusive design and accessibility in data visualization.,

As a Real Time Analyst at Deliveroo, your role involves overseeing the customer service team globally in real-time, reporting to the Global Real Time Manager. You will analyze data using WFM methods and software, suggesting ideas and actions for both long-term planning and short-term reactions to potential crises. **Key Responsibilities:** - Monitoring service levels: You will be responsible for monitoring service levels for all queues at all sites to ensure efficiency and meet service level goals. - Monitoring agent performance: You will monitor agent performance and adherence to schedules, intervening when necessary to address any issues. - Adjusting staffing: You will adjust staffing levels to meet service level agreements, which may include re-skilling agents, arranging PTO, or leveraging overtime. - Communicating changes: It will be your responsibility to communicate changes in incoming contact patterns to operations and the WFM team, as well as the impacts of events to the short-term planning team. - Preparing reports: You will prepare and send reports related to the performance of key stakeholders, summarizing KPI results and reasons for compliance or non-compliance in a daily log. **Qualifications Required:** - Must be proactive and able to work independently - Strong attention to detail and accuracy - Strong sense of urgency - Minimum of a year of proven experience in Workforce and Real-Time Management - Desired proven experience with WFM systems such as Teleopti, IEX, or similar - Strong Excel or Google Sheet modeling skills - Proven analytical skills and mindset - Track record of building strong relationships with customer care operations, support teams, and outsourced partners - Experience working in a fast-paced environment - Fluent French speaking and writing is beneficial Deliveroo's mission is to transform the way people shop and eat by connecting consumers, restaurants, shops, and riders. The company values autonomy, ownership, and new ideas, making a large impact in the rapidly expanding industry. Benefits offered by Deliveroo prioritize employee welfare, varying by country and including healthcare, well-being, parental leave, pensions, and generous annual leave allowances. The company is committed to diversity, equity, and inclusion throughout the hiring process, providing necessary adjustments for candidates to have an equitable opportunity for success.,

As a Data Analytics and MIS Specialist at Group Technology and Operations (T&O), your role is crucial in providing a great customer and employee experience by effectively delivering real-time management to optimize resources, risk controls, and achieve business objectives. Your key responsibilities include: - Driving analytics to identify efficiency gaps in CCTR processes - Monitoring CCTR expenses to ensure costs stay within budget - Liaising with multiple teams and stakeholders to identify cost-saving and efficiency-enhancing opportunities - Leading improvement projects and delivering required reports for effective measurement of CCTR metrics In terms of MIS/Analytics and WFM, your duties and responsibilities will involve: - Performing WFM activities such as forecasting, staffing, scheduling, and RTA - Generating performance data, dashboards, and scorecards - Collaborating with Management and Operations to increase utilization and efficiencies in customer centers - Analyzing data trends, identifying root causes, and providing information to team members and department leadership - Making presentations to various levels of management when required - Proficiency in MS Excel and VBA macro, with experience in WFM tools like Verint WFM and Nice IEX being an added advantage Additionally, you will act as the CCTR SPOC for various strategic projects, ensuring that all CCTR needs are met as part of project development and streamlining servicing scenarios for efficiency. With over 10 years of experience in diverse profiles related to Operations, WFM, Analytics, and Project Management in CCTR or related industries, you are well-equipped for this role. A Bachelor's Degree from a recognized University is the preferred educational qualification. Join us at our primary location in India-Maharashtra-Pune-DBIL for a full-time role in Customer Service, where you will play a pivotal role in driving data analytics, MIS, and WFM to enhance customer and employee experiences.,

Role Overview: As a Power Trading Specialist at Mahalakshmi Profiles, you will play a crucial role in managing and optimizing power trading activities, focusing on the Indian Energy Exchange (IEX) and collaborating with Distribution Companies (DISCOMs), Transmission Companies (TRANSCOs), and other electrical departments. Your responsibilities will include strategic planning, market analysis, stakeholder management, and ensuring efficient and profitable trading operations. Key Responsibilities: - Manage and execute power trading strategies on the Indian Energy Exchange (IEX) to optimize performance and profitability. - Analyze market trends, price fluctuations, and regulatory changes to make informed trading decisions. - Develop and implement strategies to leverage market opportunities and mitigate risks. - Establish and maintain strong relationships with DISCOMs, TRANSCOs, and other electrical departments for smooth coordination and collaboration. - Address and resolve issues related to power trading and distribution in a timely manner. - Conduct market research, prepare detailed reports on trading performance, and ensure compliance with regulations. - Develop and execute strategic plans to enhance trading efficiency and achieve organizational goals. - Identify new market opportunities and collaborate with cross-functional teams to integrate trading strategies with business objectives. Qualifications Required: - Minimum of 4-6 years of hands-on experience in power trading within the Indian energy sector. - Proven experience with Indian Energy Exchange (IEX) and familiarity with DISCOMs, TRANSCOs, and electrical departments. - Previous experience in the steel and manufacturing industry is highly preferred. - Strong analytical, strategic, and communication skills. - Gender preference: Male candidates are preferred for this role. Company Details: Mahalakshmi Profiles is a dynamic company specializing in providing innovative solutions and services across various sectors. We are committed to excellence and are looking for a highly skilled Power Trading Specialist to join our team in Hyderabad. Feel free to reach out to us at 7995071600 for any inquiries. (Note: The additional company details were not explicitly mentioned in the Job Description),

As an Assistant Manager Global Workforce Management at Sagility, you will play a crucial role in building a forecasting and workforce model to meet the long, medium, and short-term demands. Your responsibilities will include: - Serving as a subject matter expert in identifying trends and insights related to operational effectiveness in workforce planning. - Developing actionable metrics for forecasting capabilities and strategic insights. - Conducting statistical analyses and forecasting techniques to extract critical insights and trends. - Designing reports, scorecards, dashboards, and ad hoc analysis to provide valuable workforce insights and KPIs. - Presenting data trends and analysis findings clearly to key stakeholders and demonstrating their implications on the business. - Managing relationships with HR Business partners, Finance, and Operations, and serving as a consultative partner understanding business objectives and HR strategies. - Collaborating with leadership and business partners to identify organizational trends, causes, costs, and potential solutions. - Leading and mentoring multiple teams under your supervision. - Coaching and mentoring planners and schedulers within your team. - Being a strategic thinker to identify areas for revenue improvement, cost reduction, and influencing the account P&L. - Working closely with the finance team to provide accurate information for financial forecasting and budget creation. Qualifications Required: - Any Graduate or Diploma. - Minimum 5 years of relevant experience as a Real-Time Analyst. Mandatory Skills: - Highly self-motivated multi-tasker with strong technical documentation skills. - Team player with excellent communication skills for interactions with both internal and external stakeholders. - Strong problem-solving, analytical, and logical skills. - Excellent English communication skills. Preferred Skills: - Knowledge of WFM systems such as Avaya CMS, NICE IEX, Cisco, Aspect eWFM, Verint is advantageous. - Familiarity with CRM tools like Avaya, In-contact, and individual/bulk skilling. - Proficiency in MS Office tools, especially Excel and PowerPoint, with knowledge in Macros as an added advantage. Location: - BLR, Surya Wave Building, India,

Role Overview You will be joining the Workforce Management (WFM) team at Uber as a Capacity Planning Specialist. In this role, you will be responsible for developing strategic capacity plans aligned with forecasted volume, shrinkage, and staffing requirements for the Center of Excellence (COE). Your proactive approach and analytical skills will be key in ensuring operational efficiency and delivering exceptional customer experiences. Key Responsibilities - Collaborate with LOB leaders, program teams, site operations, recruiting, finance, and training to formulate effective resource planning strategies. - Proactively offer transformational advice, key insights, and solutions to address staffing and volume concerns. - Stay updated on all upcoming LOB forecasting changes and initiatives to ensure proper capacity for successful SLA achievement. - Generate timely hiring plans based on accurate workload forecasts. - Analyze and identify areas for improvement in shrinkage, utilization, and handle times, and present findings to key stakeholders. - Hold regular HC planning meetings with stakeholders to stay informed about upcoming team movements, attrition, and hiring needs. - Work closely with the WFM strategy and forecasting team to plan for upcoming volume changes and strategies. - Continuously validate the capacity model using seasonality and COE behavioral trends. - Collaborate with the WFM scheduling team to ensure appropriate staffing coverage for operational hours and arrival patterns. Qualification Required - Bachelor's degree in Business, Management, or a related field (or equivalent experience). - Proven experience in capacity planning, preferably in a contact center or customer service environment. - 2+ Years of WFM experience with 1+ years of experience working for a similar role. - Excellent analytical skills with the ability to interpret complex data and provide actionable insights. - Strong proficiency in using workforce management tools like IEX and techniques. - Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders. - Proactive problem-solving abilities, with a focus on finding innovative solutions. - Familiarity with SLA and performance metrics in a contact center setting. - Detail-oriented and organized, capable of managing multiple tasks and priorities. - Adaptability and the ability to thrive in a dynamic and fast-paced work environment.,

**Role Overview:** As a Scheduling Lead at the company, you will be responsible for overseeing the Workforce Planning scheduling team in a high-volume call center environment supporting over 3,000 agents. Your role will involve managing a team of Scheduling Analysts, optimizing agent schedules, and ensuring alignment with operational goals to meet service level commitments. You will need advanced expertise in workforce management tools (NICE IEX, Quick Base, Excel, Power BI), strong leadership capabilities, and the ability to strategize and implement process improvements to enhance scheduling efficiency. Collaboration with other department leads and stakeholders will also be crucial to provide strategic staffing recommendations and ensure team performance aligns with organizational objectives. **Key Responsibilities:** - Drive continuous improvement of workforce planning programs and processes - Coordinate and oversee job-related activities and assignments - Manage workforce planning projects and provide supervision for associates - Develop and evaluate business tools and statistical models - Ensure compliance with company policies and procedures - Support project execution and provide data-based insights for strategic initiatives **Qualifications Required:** - Bachelor's degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 10 to 14 years of experience in data management, business analytics, statistics, or related area OR 10 to 14 years of experience in data analysis, statistics, computer science, or related area **About the Company:** Walmart Global Tech is a team of software engineers, data scientists, cybersecurity experts, and service professionals within the world's leading retailer. They focus on making an impact and driving innovation in retail. The company values respect for individuals, integrity, customer-centric mindset, and excellence in all aspects of their work. They offer opportunities for growth, learning, and innovation at scale. **Additional Details:** Walmart Global Tech aims to create a culture where every associate feels valued for who they are, rooted in respect for the individual. The company's vision is "everyone included," fostering a workplace culture where everyone feels included to engage associates, strengthen the business, enhance customer service, and support the communities where they operate. Benefits include a great compensation package, incentive awards for performance, maternity and parental leave, PTO, health benefits, and more. --- This job description is focused on the role of a Scheduling Lead at Walmart Global Tech, highlighting key responsibilities and qualifications required for the position. The company's values, vision, and benefits are also emphasized to provide a comprehensive overview for potential candidates.,

As a Senior Analyst Global WFM at Sagility, your role is crucial in ensuring the smooth and efficient operation of business processes. Your primary responsibility will be to monitor and analyze real-time data, making timely decisions based on that data to meet service goals effectively. Your key responsibilities include: - Managing daily operations by assessing operational drivers such as staffing, volume, and AHT, and adjusting intraday schedules to meet service goals. - Engaging with clients and providing sound judgment to improve real-time performance, including calling for overtime or time off. - Leading and executing the week-ahead planning process, collaborating with operations, and communicating action plans effectively. - Facilitating the on and offboarding of crew members and analyzing data to surface trends and insights. - Driving changes as needed, acting as a resource during contingency events, and implementing improvements to workflows and processes. - Coordinating service-impacting application and telephony downtime/outages affecting volumes for forecasting scrubbing with global operations. You must be a highly self-motivated team member capable of multitasking and self-managing tasks within structured timeliness. Strong technical documentation skills, the ability to communicate effectively with a wide range of individuals, and problem-solving and analytical skills are critical for this role. Excellent English communication skills are a must. Preferred skills for this position include knowledge of WFM systems applicable for the account such as Avaya CMS, NICE IEX, Cisco, Aspect eWFM, and Verint. Experience in planning, implementing, utilizing, and supporting workforce management systems is an added advantage. In addition to the qualifications and responsibilities mentioned above, you should hold a minimum of 2 years of relevant experience as a Real Time Analyst. Any graduate or diploma qualification is required for this position. Location: BLR, Surya Wave Building, India.,

As a Capacity Planner at Eastvantage, your role will involve generating interval demand forecasts based on call volumes and average handling time projections. You will interact directly with Customer Care operations and vendors, working autonomously in a dynamic and fast-paced environment with minimal supervision. Your responsibilities include: - Generating demand forecasts based on call volume forecasts and average handling call trends using pre-defined guidelines, initiatives, and vendor strategies. - Reviewing vendor plans for adequate staffing to meet demand forecast and highlighting risks and mitigation plans. - Tracking budget vs demand forecast vs actuals for process optimization. - Managing WFM outsource vendor performance to ensure deliverables meet requirements. - Holding vendors accountable to key performance indicators such as SLA, compliance, and contractual obligations. - Developing a deep understanding of clients" business and workforce strategies to drive decisions impacting service delivery and customer experience. - Providing consultative support to internal departments to drive decisions impacting service delivery and customer experience. - Managing vendors" performance through data analysis and partner relationship management. - Tracking performance metrics and goals to measure planning accuracies. - Performing any other duties as assigned. Qualifications required for the role include: - Minimum of 3 years of experience in global call center workforce management. - 1+ years of experience in forecasting, scheduling, and intra-day staff management in a multi-site inbound contact center preferred. - College degree or comparable work experience. - Strong mathematical, statistical, analytical, communication, and organizational skills. - Proficiency in MS Word and PowerPoint, advanced Excel skills. - Excellent written and oral communication skills. - Experience with WFM software (Blue Pumpkin, eWFM, IEX, etc.). - Experience with Aceyus, Avaya CMS, or comparable systems. - Availability to work from the Bangalore office in a hybrid set-up during night shifts. - Strong communication skills. If you are ready to make an impact in this role, apply now and become part of our dynamic team at Eastvantage!,

Role Overview: You will be joining TriNet as a Supervisor, Workforce Management to oversee the Workforce Management team supporting Customer Success & Operations in India. Your main responsibility will be to lead forecasting, scheduling, real-time monitoring, and capacity planning activities to ensure optimal staffing and service delivery for global clients, with a focus on US business hours and standards. You will drive process improvements, mentor analysts, and collaborate with operations leadership to achieve business goals. Key Responsibilities: - Lead and supervise the Workforce Management team, providing guidance, coaching, and performance feedback - Oversee development and maintenance of short-term, mid-term, and long-term forecasts for call volumes, staffing, and workload - Ensure creation and management of agent schedules to meet service level agreements (SLAs) and business needs - Monitor real-time performance, make intraday adjustments, and resolve escalations to maintain optimal coverage - Analyze historical data and trends to improve forecasting accuracy and workforce planning - Collaborate with operations, HR, and leadership to align staffing plans and support hiring decisions - Review and present workforce reports and dashboards to senior management, providing actionable insights - Drive process automation, continuous improvement initiatives, and support implementation of workforce tools - Ensure compliance with labor laws, internal policies, and data integrity in scheduling and time tracking Qualifications: - Bachelor's degree in Business, Statistics, or related field (Masters preferred) - 8+ years of experience in workforce management, including 2+ years in a supervisory or lead role - Experience supporting US-based operations or clients is preferred Skills & Competencies: - Strong leadership and team management skills - Advanced analytical, forecasting, and problem-solving abilities - Proficiency in WFM tools (e.g., NICE IEX, Verint, Aspect) - Expertise in Microsoft Excel, Power BI/Tableau, and data visualization - Excellent communication, stakeholder management, and collaboration skills - Ability to work flexible hours to align with US time zones - Knowledge of contact center metrics, KPIs, and best practices - Experience with process automation and continuous improvement methodologies Please let me know if you need any further details or have any specific requirements.,

As a Data Analytics and MIS Specialist in the Group Technology and Operations (T&O) division of the bank, your role is crucial in providing a seamless customer and employee experience by effectively managing real-time data analytics and MIS processes. Your primary responsibilities include optimizing resources, ensuring risk controls, and achieving business objectives through data-driven decision-making. Key Responsibilities: - Drive analytics to identify efficiency gaps in CCTR processes. - Monitor CCTR expenses to ensure adherence to budgetary constraints. - Collaborate with multiple teams to identify cost-saving opportunities. - Engage with stakeholders to pinpoint efficiency enhancement possibilities. - Lead improvement projects to enhance operational efficiency. - Generate and deliver reports to measure CCTR metrics effectively. In addition to data analytics and MIS tasks, you will also be responsible for WFM (Workforce Management) activities such as forecasting, staffing, scheduling, and real-time adherence. Your role involves creating performance data, dashboards, and scorecards, as well as working closely with management and operations to enhance utilization and efficiency in customer centers. Qualifications Required: - Bachelor's Degree from a recognized University. - 5+ years of experience in diverse profiles including Operations, WFM, Analytics, and Project Management in CCTR or related industries. - Proficiency in MS Excel and VBA macros, with knowledge of Power Apps being an added advantage. - Experience with WFM tools like Verint WFM and Nice IEX. In strategic projects, you will act as the CCTR (Call Centre) single point of contact, ensuring that all CCTR requirements are met during project development and that servicing scenarios are streamlined and efficient. This role is based in Mumbai, Maharashtra, India, and is a full-time position in the Customer Service department. If you are looking to leverage your data analytics and MIS expertise to drive operational efficiency and enhance customer experiences, this role offers a challenging and rewarding opportunity to make a significant impact within the organization.,

As a Workforce Management (WFM) Real-Time Analyst at our Noida Sec 135 location, your role will involve monitoring and managing intraday performance to ensure optimal staffing levels, adherence, and service level achievement across queues. Your strong analytical skills, quick decision-making, and effective communication will be crucial in balancing service levels and agent productivity. Key Responsibilities: - Monitor and manage intraday performance across queues. - Ensure optimal staffing levels to meet service level agreements. - Utilize real-time monitoring tools such as NICE IEX, Verint, Aspect, and Genesys. - Generate reports and analyze data using MS Excel (pivot tables, lookups, charts). - Communicate effectively with team members and stakeholders. - Understand and track call center metrics including SLA, AHT, shrinkage, occupancy, and adherence. - Be flexible with rotational shifts, including weekends and night shifts as per business needs. Qualifications Required: - Minimum 13 years of experience as an RTA or in a similar role within a BPO or contact center. - Proficiency in real-time monitoring tools and MS Excel. - Excellent communication skills and ability to work under pressure. - Strong understanding of call center metrics. - Graduation is mandatory. Please note that the Walk-In Drive location details are as follows: Noida Sec 135, Tower 6, UG Floor, TELUS Digital - Contact Person (Rihan from TA),

As a WFM Strategy Lead, your role will involve leading end-to-end WFM strategy across multiple business units to ensure alignment with organizational objectives and client SLAs. You will be responsible for governing forecasting, capacity planning, and scheduling practices to ensure accuracy, scalability, and consistency across teams. Partnering with senior leadership, Finance, and HR is crucial to align workforce strategies with budgets, hiring plans, and long-term business goals. Your key responsibilities will include driving automation, digital transformation, and advanced analytics adoption in WFM tools and processes. You will oversee performance governance by tracking enterprise-level KPIs such as shrinkage, occupancy, efficiency, adherence, and SLA, providing executive insights. Anticipating business growth needs, you will design workforce strategies that enable scalability across geographies, functions, and channels. Mentoring and developing WFM managers and analysts will be essential to build a strong talent pipeline for the function. Leading governance reviews with clients and internal stakeholders, you will present workforce insights, risks, and mitigation strategies. Collaboration with Operations to balance service levels, cost, and employee engagement is also part of your responsibilities. Ensuring compliance with labor laws, client policies, and organizational standards across all workforce practices is critical. You will drive continuous improvement initiatives, including scenario modeling, predictive analytics, and advanced scheduling practices. Qualifications Required: - 18+ years in contact center environments; 10+ years in WFM leadership. - Strong command of WFM platforms (Verint, IEX, Genesys, NICE, Avaya) and advanced forecasting methodologies. - Expertise in strategic planning, budget alignment, and enterprise-level capacity governance. - Proficiency in Microsoft Excel and forecasting methodologies. - Excellent stakeholder engagement, client-facing, and executive communication skills. - Deep understanding of contact center metrics and financial impact. - Proven leadership in building and scaling high-performing WFM teams.,

Role Overview: You will be part of the Home team within the Product Analytics and Experimentation organization at Expedia Group. Your role will involve providing insights and measurement to support the Product team in making informed decisions about product features. You will work with stakeholders up to the Senior Manager level and apply analytical capabilities to solve business problems. Key Responsibilities: - Extract and integrate data from multiple sources for model building and analytics. - Design and recommend simple and complex experiments (e.g., A/B, pre/post, causal impact) to address business questions. - Build basic models (e.g., linear, logistic, clustering) and select appropriate data structures and formats. - Develop and maintain basic data pipelines and workflows to support modeling tasks. - Collaborate with stakeholders to refine project scope and requirements. - Apply business knowledge to shape modeling questions, select features, and guide decisions. - Deliver clear data stories and visualizations to support decision-making. - Automate recurring reporting and dashboarding tasks across multiple platforms. - Share documentation, code, and project artifacts with relevant audiences. - Communicate project goals, methods, insights to both technical and non-technical stakeholders. - Collaborate with analytics peers through brainstorming, peer review, and knowledge sharing. - Train stakeholders to use dashboards and self-service tools and promote data literacy. - Troubleshoot and resolve data issues to ensure efficient query and pipeline performance. - Uphold best practices for code sharing and documentation using tools like GitHub, IEX, and Confluence. - Continuously seek feedback to improve current and future projects. Qualifications Required: - 1-2 years of experience in a data analytics role for Bachelors/Masters graduates (preferably in Mathematics or a scientific discipline), or 2+ years in a comparable professional setting. - Intermediate proficiency in R, Python, or SQL for analyzing, structuring, and visualizing large datasets. - Basic understanding of probability, descriptive statistics, and frequentist concepts. - Strong business acumen with the ability to align analytics to strategic objectives. - Strong communication and influencing skills, tailoring insights to technical and non-technical audiences. - Demonstrated critical thinking and curiosity with a proactive, solutions-focused approach. (Note: Accommodation requests can be made if needed during the application process due to a disability or other conditions. Expedia Group has been recognized as a Best Place to Work on Glassdoor and for its award-winning culture by organizations like Forbes, TIME, Disability:IN, etc.) (Note: Expedia Group's family of brands includes Brand Expedia, Hotels.com, Vrbo, trivago, Orbitz, and others. Employment opportunities and job offers will always come directly from Expedia Group's Talent Acquisition and hiring teams, and sensitive information should only be provided to verified sources with @expediagroup.com domain.) Role Overview: You will be part of the Home team within the Product Analytics and Experimentation organization at Expedia Group. Your role will involve providing insights and measurement to support the Product team in making informed decisions about product features. You will work with stakeholders up to the Senior Manager level and apply analytical capabilities to solve business problems. Key Responsibilities: - Extract and integrate data from multiple sources for model building and analytics. - Design and recommend simple and complex experiments (e.g., A/B, pre/post, causal impact) to address business questions. - Build basic models (e.g., linear, logistic, clustering) and select appropriate data structures and formats. - Develop and maintain basic data pipelines and workflows to support modeling tasks. - Collaborate with stakeholders to refine project scope and requirements. - Apply business knowledge to shape modeling questions, select features, and guide decisions. - Deliver clear data stories and visualizations to support decision-making. - Automate recurring reporting and dashboarding tasks across multiple platforms. - Share documentation, code, and project artifacts with relevant audiences. - Communicate project goals, methods, insights to both technical and non-technical stakeholders. - Collaborate with analytics peers through brainstorming, peer review, and knowledge sharing. - Train stakeholders to use dashboards and self-service tools and promote data literacy. - Troubleshoot and resolve data issues to ensure efficient query and pipeline performance. - Uphold best practices for code sharing and documentation using tools like GitHub, IEX, and Confluence. - Continuously seek feedback to improve current and future projects. Qualifications Required: - 1-2 years of experience in a data analytics role for Bachelors/Masters graduates (preferably in Mathematics or a scientif

As a Workforce Management (WFM) Real-Time Analyst (RTA) at our company, your role is crucial in monitoring and managing real-time workforce metrics to maintain optimal staffing levels and meet operational targets. Your immediate adjustments to schedules, addressing workforce issues, and timely insights will support operational efficiency and service quality. Key Responsibilities: - Continuously monitor real-time data and workforce metrics such as call volumes, service levels, and agent availability. - Track and report on adherence, occupancy, and other performance indicators throughout the day. - Utilize expertise in CMS Avaya, Verint/IEX WFM Tool for effective real-time monitoring. - Make real-time adjustments to staffing schedules based on current demand, including shift changes, break adjustments, and emergency coverage. - Communicate schedule changes and adjustments to relevant team members and departments. - Quickly address and resolve any issues related to staffing, scheduling, or adherence that arise during operational hours. - Collaborate with supervisors and managers to address staffing gaps or performance concerns. - Analyze real-time data to identify trends or potential issues impacting service levels and operational performance. - Provide real-time and end-of-day reports on performance metrics, including adherence, service levels, and anomalies. - Work closely with WFM Planners, schedulers, and operational teams to ensure alignment and coordination. - Communicate effectively with agents and supervisors regarding schedule changes, adherence issues, and performance expectations. - Identify opportunities for process improvements in real-time monitoring and response. - Suggest and implement strategies to enhance real-time management practices and overall operational efficiency. Join our team and be a part of a dynamic environment where your contributions as a WFM RTA will play a significant role in achieving operational success.,

As a Process & Risk driven Data Analytics and MIS professional at Group Technology and Operations (T&O), your role is crucial in providing a great customer and employee experience by effectively delivering real-time management to optimize resources, risk controls, and achieve business objectives. Your key responsibilities include: - Driving analytics to identify efficiency gaps in CCTR processes - Monitoring CCTR expenses to ensure costs stay within budget - Identifying and implementing revenue-generating opportunities from CCTR - Liaising with multiple teams and stakeholders to identify cost-saving and efficiency-enhancing opportunities - Leading improvement projects and delivering required reports for effective measurement of CCTR metrics In your job duties and responsibilities, you will: - Perform WFM related activities such as forecasting, staffing, scheduling, RTA - Generate performance data and dashboards, and publish performance scorecards - Proactively work with management and operations to increase utilization and efficiencies in customer centers - Gather information, analyze data trends, identify root causes, and provide information to team members and department leadership - Make presentations to various levels of management when required - Be proficient in MS Excel and VBA macro, with Power apps as an added advantage - Have experience in WFM tools such as Verint WFM and Nice IEX Additionally, you will be the CCTR SPOC for various strategic projects, ensuring all needs from CCTR are satisfied as part of project development and streamlining the servicing scenario to be efficient. With at least 5 years of experience in diverse profiles in CCTR/related industries, a Bachelor's degree from a recognized university, and the ability to work full-time in Mumbai, Maharashtra, India, you are well-positioned to excel in this role.,

As a Business Consultant, you will play a crucial role in project management and must possess a deep understanding of WFM tools along with extensive project management experience. You should have 5 to 9 years of experience in all stages of WFM, including Forecasting, capacity plan, roster & schedule. Your problem-solving skills should be exceptional, and you should be proficient in MS Office. Additionally, familiarity with various WFM software like Verint, Genesis, Nice IEX, etc., and databases is required. An analytical mindset with strong data collection and analysis skills is essential. Your communication skills, both written and verbal, should be excellent as you will be working in an individual contributor role. A graduation in any discipline is mandatory, and being a Certified Management Consultant is a plus. Flexibility to travel as per business requirements is necessary. Your key responsibilities as a Business Consultant will include: - Organizing and executing assigned business projects for clients based on their requirements. - Conducting initial assessments of problematic situations by meeting with clients and collecting information through various methods. - Analyzing and interpreting data to identify weaknesses and problems, understanding their causes. - Formulating recommendations and solutions tailored to clients" wishes, capabilities, and limitations, and presenting them in concise reports. - Developing detailed business plans for implementing small or radical changes. - Assisting clients in plan implementation and resolving any discrepancies that may arise. - Providing guidance on problems and issues as they occur and supporting project management from a business capability standpoint. - Acting as a business knowledge bridge between internal and external teams. This summary provides an overview of the role's responsibilities, the qualifications required, and additional details about the company's expectations for the position.,

As an Analyst in Real Time Management at Concentrix, your primary responsibility will be to ensure the real-time monitoring and management of service levels for all queues at all sites, 24/7/365. You will also be tasked with monitoring the performance of associates from all teams, updating service levels, contact data, and other KPIs in real time, and making staffing decisions to meet metric goals. Your role will involve communicating changes in contact patterns to operations, working closely with the WFM team, and supporting changes within routing profiles as needed. Additionally, you will be responsible for updating and sending reports related to site performance, handling time requests, and providing assistance to other WFM teams. Key Responsibilities: - Intraday real-time monitoring of service levels for all queues at all sites - Real-time monitoring of associates" performance from all teams at all sites - Managing real-time updates on Service Levels, Contact data, and other KPIs - Driving real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals - Communicating changes to incoming contact patterns to operations and the broader WFM team - Supporting changes within routing profiles and moving associates as needed - Updating and sending reports related to site performance including shrinkage, occupancy, and other KPIs - Building and maintaining strong relationships with key stakeholders from all sites - Reviewing and working on TTs assigned to the WFM team that require real-time assistance - Processing time requests in real-time and providing assistance to other WFM teams as needed Qualification Required: - Graduate with 2+ years of contact center experience and good communication skills - MS Excel proficiency essential; knowledge of IEX, Avaya, and other Workforce Scheduling tools will be an added advantage - Proficiency in MS Office applications such as PowerPoint, Word, Access, and Outlook - Familiarity with InContact/Oracle ACD and other ACD platforms to support a multi-channel environment - 1+ years of Workforce Experience (RTA or greater) - Basic knowledge of the call center industry and understanding of the financial impact of decisions made within the Command Center - Strong oral and written communication skills, high attention to detail, and ability to develop relationships - Ability to multi-task, prioritize, and meet deliverable timelines, self-starter with a sense of urgency and ability to work well under pressure Concentrix is a technology-enabled global business services company that partners with executives worldwide to future-proof their businesses and stay ahead of competition and customer expectations. Please note that Concentrix and its authorized 3rd parties do not ask candidates for any fees in exchange for offer letters, and all recruiting correspondence from Concentrix is printed on Concentrix letterhead with authentic signatures.,