146 Operation Monitoring Jobs in Bangalore

Roles of a Safety Officer Compliance Monitoring Ensure that the site complies with all relevant safety laws, regulations, and company policies.Risk Assessment Identify potential hazards and conduct risk assessments to minimize accidents and injuries.Training & Awareness Conduct safety training programs for workers and staff, including induction training for new employees.Incident Investigation Investigate accidents, near misses, and unsafe conditions, and recommend corrective actions.Safety Audits & Inspections Perform regular site inspections and audits to ensure safety standards are maintained.Emergency Preparedness Develop and implement emergency response plans and conduct mock drills.Documentation & Reporting Maintain records of safety inspections, incidents, training, and compliance reports.Coordination with Stakeholders Liaise with project managers, engineers, and external agencies to ensure safety integration in all activities. Responsibilities of a Safety Officer Enforce the use of personal protective equipment (PPE).Monitor high-risk activities like working at heights, confined spaces, and lifting operations.Ensure proper signage and barricading at hazardous zones.Promote a culture of safety through regular communication and awareness campaigns.Recommend improvements to existing safety practices.Ensure first aid kits and firefighting equipment are available and functional.Support the implementation of ISO standards (e.g., ISO 45001).

Logix Incorporation is delighted to offer a rewarding career opportunity for the position of Quality Analyst. Position Details: - Working Hours: 10.5 hours per day, 6 days a week- Salary: To be discussed after your interview and performance evaluation. Location: Work from Home (Remote) Job Description: The Quality Analyst / Quality Auditor is responsible for ensuring high-quality standards in call center operations by auditing calls, monitoring lead conversion ratios, verifying lead disposition/tagging accuracy, and providing constructive feedback to agents. This role focuses on enhancing overall campaign quality, adherence to company SOPs, and improving performance outcomes. Key Responsibilities: Call Auditing: - Review calls to ensure compliance with company standards, processes, and professionalism. Lead Conversion Monitoring: - Track and analyze lead conversion rates to assess performance. - Verify the accuracy of lead disposition and tagging. Feedback Management: - Provide constructive feedback to agents based on audit findings. - Share detailed performance reports with management. SOP Compliance: - Ensure agents follow approved processes, guidelines, and scripts during calls. Professionalism Evaluation: - Assess call quality for key factors, including clarity, tone, and customer engagement. Reporting: - Maintain comprehensive records of audits, conversion analyses, and feedback reports. - Prepare detailed reports on campaign performance and quality metrics. Training Support: - Identify training needs based on agent performance gaps. - Assist in the development of skills to improve agent performance. . Continuous Improvement: - Proactively suggest process improvements to enhance quality and efficiency. - Stay updated on industry best practices to implement innovative quality strategies. Collaboration: - Work closely with cross-functional teams to implement quality initiatives and meet organizational goals. Ad-hoc Audits: - Conduct additional audits as needed. - Participate in special projects or quality improvement campaigns. Required Skills & Qualifications: - Comprehensive knowledge of call center operations and quality assurance processes. - Strong attention to detail and analytical skills. - Proficiency in using CRM and lead management systems. - Excellent communication, interpersonal, and reporting skills. Preferred Qualifications: - Proven experience in a Quality Assurance or call auditing role within a call center environment. - Certification in Quality Assurance or a related field is a plus. If you are interested in this opportunity, please submit your resume to kabirhaldar4444@gmail.com. For any inquiries or to express your interest via WhatsApp, please contact 8448399673. Include "Quality Analyst - [Your Name]" in your message. We are excited to potentially welcome you to the team and look forward to reviewing your application. Best regards,Logix Incorporation

Job Title Operations Engineer / Site Reliability Engineer (SRE) Job Summary We are looking for a dedicated and skilled Operations Engineer (SRE) to ensure the reliability, scalability, and performance of our enterprise systems and applications. In this hybrid role, you will blend software engineering and IT operations to build automated solutions for operational challenges, improve system health, minimize manual effort, and support continuous delivery. You will play a key role in monitoring, maintaining, and improving production infrastructure, and ensuring stable, high-quality service delivery. Key Responsibilities System Reliability & Infrastructure Stability Ensure high availability, performance, and stability of applications and infrastructure: servers, services, databases, network and other core components. Design, build, and maintain fault-tolerant, highly-available, and scalable infrastructure. Define, implement and monitor Service Level Objectives (SLOs) / Service Level Indicators (SLIs) / SLAs to measure reliability, performance, latency, error rates, uptime, etc. Monitoring, Alerting & Observability Implement and maintain robust monitoring, logging and alerting systems for infrastructure and applications to proactively detect issues before they impact users. Build dashboards and observability tooling to track system health metrics (latency, error rates, resource usage, throughput, etc.). Set alert thresholds and alerting workflows for critical infrastructure components and services. Incident Management & Response Lead incident response for system outages or performance degradation: triage issues, coordinate with relevant teams, mitigate impact, restore service. Perform root-cause analysis (RCA) and post-incident reviews to understand failures and identify permanent fixes/preventive measures. Maintain incident runbooks, playbooks and documentation to support consistent and efficient incident handling. Automation & Toil Reduction Automate routine operational tasks deployment, configuration, infrastructure provisioning, scaling, backups, recovery, etc. to minimize manual intervention and reduce errors. Develop and maintain Infrastructure-as-Code (IaC), configuration management, and automated deployment/CI-CD pipelines. Build internal tools or scripts to streamline operations, monitoring, alerting, deployments, and recovery. Performance Optimization & Capacity Planning Monitor system performance, resource utilization, load, and growth trends to plan capacity and scaling requirements proactively. Optimize infrastructure, services, and configurations for performance, cost-efficiency, fault tolerance, and scalability. Collaborate with development teams to design and deploy systems with reliability and scalability in mind. Collaboration & DevOps Integration Work closely with development, QA, and product teams to support deployments, ensure operability of applications, and incorporate reliability practices into development lifecycle. Provide feedback on system design, performance, and operational best practices to help build reliable, maintainable systems. Contribute to documentation system architecture, runbooks, troubleshooting guides, and standard operating procedures (SOPs). Security, Compliance & Disaster Recovery Ensure infrastructure security, compliance, and follow best practices in configuration, access control, backups, and disaster-recovery planning. Plan and test disaster recovery and backup strategies to ensure business continuity. Qualifications & Skills Bachelors degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience). Proven experience in SRE, system operations, infrastructure engineering, or related roles managing production-grade systems. Strong scripting/programming skills (e.g., Python, Bash, Go, etc.) to build automation tools and operational scripts. Experience with cloud platforms (AWS, GCP, Azure) or on-prem infrastructure; familiarity with containerization/orchestration (e.g., Docker, Kubernetes) is a plus. Familiarity with monitoring / observability tools, logging, metrics, dashboards, alerting frameworks. Strong understanding of Linux/Unix systems, networking, load balancing, redundancy, failover, and system architecture. Good problem-solving, troubleshooting, root-cause analysis skills, with ability to diagnose, mitigate and resolve critical production issues. Experience or comfort with CI/CD pipelines, Infrastructure-as-Code (IaC), configuration management, automated deployments. Excellent collaboration and communication skills ability to work across teams (development, QA, operations) and coordinate under pressure. Proactive mindset, commitment to reliability, operational excellence, automation, and continuous improvement.  

Role: Operation Manager Location: Bangalore Working Mode: 5 Days, WFO   Roles and Responsibilities:  Manage and support government sector IT projects, ensuring smooth operations and adherence to project timelines.  Lead and manage operations teams, including resource planning, task allocation, performance monitoring, and SLA compliance.  Collaborate with software development and implementation teams, understanding the software lifecycle.  Coordinate effectively with government users, field teams, and other stakeholders.  Prepare and analyze reports, with basic proficiency in SQL for backend understanding.  Ensure clear and effective communication with all stakeholders.    Key Requirements:  Minimum of 3 years of experience in managing or supporting government sector IT projects, preferably in the HRMS domain.  Should have been actively involved as part of a software development or implementation team, with a strong understanding of the software lifecycle.  Proven experience in leading and managing operations teams, including resource planning, task allocation, performance monitoring, and SLA adherence.  Basic proficiency in SQL is preferred for reporting or understanding backend processes.  Excellent verbal and written communication skills to effectively interact with end users, technical teams, and stakeholders.  Must be proficient in the local language to ensure effective coordination with government users and field teams. Qualifications and Requirements:  Educational Qualification: Minimum technical educational qualification like BE /BTECH / or equivalent with an additional MBA degree  Experience: o Minimum 10 years of overall experience with at least 3-4 years in leadership or operational management role.  Skills: o Proficiency in English and Kannada languages. o Excellent communication and interpersonal skills. o Strong leadership and organizational abilities. 

Company: Aditya Birla Group Grasim Paints Location: Open to All Cities Experience Required: 46 Years Education: M.A. or equivalent Compensation: 5,00,000 10,68,000 per annum Job ID: ITC/AFM/20251111/29237 About the Company The Aditya Birla Group is a global conglomerate with a workforce of over 120,000 employees across 42 nationalities. As part of its strategic vision, Grasim Industries Limited is entering the paints sector with a strong, innovation-driven portfolio designed to meet global standards and evolving market needs. About the Role We are seeking a proactive and dynamic Area Franchise Manager (AFM) to drive franchise expansion and operational excellence across multiple locations. This role is pivotal in building a strong franchise ecosystem, ensuring seamless retail execution, and supporting business growth across assigned territories. The ideal candidate will have prior franchise exposure, retailing experience, and strong KRA execution capabilities. Key Responsibilities Identify, map, and develop franchise channels in assigned territories. Convert existing dealers into franchise partners and manage onboarding processes. Evaluate and enhance retail excellence across franchise outlets. Ensure execution of painting services and oversee service quality. Support and coordinate franchise launch activities and marketing campaigns. Monitor franchise business performance and drive achievement of KRAs. Maintain strong relationships with franchise partners to ensure long-term success. Train dealer and franchise staff on product knowledge, retail processes, and service standards.

Functional Support Perform detailed business impact analysis for campaign and customer data issues. Provide techno-functional support for transactional template management and campaign data segregation. Maintain and optimize data aggregations to support customer segmentation and targeting. Incident Management Troubleshoot and resolve platform/application issues related to configuration and integrations. Collaborate with internal teams and external partners to ensure timely resolution of incidents. Service Requests Execute configuration changes for new integrations, email management, and template creation. Support business teams with platform setup and customization requests. Problem Management Conduct Root Cause Analysis (RCA) for recurring incidents and document findings. Recommend and implement preventive measures to reduce future occurrences. Monitoring Monitor APIs, workflows, and data extracts to ensure platform performance and data accuracy. Proactively identify and address anomalies or performance issues. Data Fixes Perform data corrections and compliance-related updates, including DSAR (Data Subject Access Requests). Enhancements Support onboarding of new partners and connectors. Assist in the development and deployment of new dashboards and reporting tools. Required Skills & Qualifications: Bachelor's degree in Computer Science, Information Systems, or a related field. 3+ years of experience in software support customer data platforms Epsilon PeopleCloud. Strong understanding of customer data management, campaign operations, and platform configuration. Experience with incident and problem management tools (e.g., ServiceNow, Jira). Familiarity with API monitoring, workflow automation, and data extract processes. Excellent analytical, communication, and collaboration skills

Job Description: Territory Sales Manager Painter Academy Location: Open to All Cities Experience: 39 years Qualification: Bachelors Degree About the Role The Territory Sales Manager Painter Academy will be responsible for setting up and managing the Painter Academy in the assigned territory. The role includes academy infrastructure readiness, delivering product training, implementing upgraded training modules, ensuring smooth operations, and driving overall academy performance through collaboration with cross-functional teams. Key Responsibilities Academy Setup & Operations Identify and finalise the location for the Painter Academy. Coordinate with architects and internal teams to revamp and prepare the academy space. Ensure smooth day-to-day operations and optimal efficiency of the academy. Training & Content Delivery Conduct product and skill-based training for painters and internal teams. Update training modules and ensure timely implementation of modules received from the central team. Maintain training databases and documentation. Prepare training agendas and track training effectiveness. Performance & Engagement Track painter NPS scores and drive improvement actions. Conduct Training Need Identification (TNI) to develop relevant training interventions. Sales, Marketing & Field Support Collaborate with the marketing team for product trials and demos. Support field teams with training input to drive product adoption and painter engagement. Inventory & Financial Management Manage stock availability for training materials and academy operations. Monitor academy expenses and ensure adherence to budget guidelines. Team Management Lead recruitment, on boarding, and development of academy staff and trainers. Skills & Competencies Strong training and presentation skills Ability to handle academy operations and stock management Good understanding of budgeting and expense monitoring Data management and reporting ability Team leadership and stakeholder collaboration Problem-solving and planning skills The Territory Sales Manager for the Painter Academy will be responsible for identifying and finalizing the location for the academy, coordinating with the team to revamp the space according to architectural designs, and providing product training to painters and teams. The role involves updating databases and training modules, implementing new training modules from the central team, and tracking NPS scores from painters. Responsibilities also include training need identification, stock management, expense monitoring, ensuring efficiency at the academy, coordinating with marketing for product trials, and managing team recruitment and development. The manager will also formulate training agendas and report on training effectiveness.

Key skill needed in Azure Stack Hub Role Overview: We are seeking an experienced Azure Local and Azure Arc expert to design, deploy, and manage hybrid cloud infrastructure that bridges on-premises environments with Azure. The ideal candidate will have a proven track record in Azure Local (Azure Stack HCI) deployments, Azure Arc integration, and hybrid cloud governance.    Key Responsibilities  Architect, deploy, and manage Azure Local hyper converged infrastructure and multi-rack deployments.  Implement and configure Azure Arc gateway for Azure Local, enabling unified management and reduced endpoint requirements.  Integrate on-premises workloads with Azure services using Azure Arc (VMs, Kubernetes, databases).  Configure and operate Azure Stack Hub for hybrid scenarios such as disconnected operations and edge solutions.   Ensure compliance, monitoring, and security across hybrid environments.  Collaborate with SAP Basis and other application teams to validate backend connectivity and performance.  Provide guidance on hybrid cloud adoption strategies and best practices.    Required Skills & Experience Strong hands-on experience with Azure Local (Azure Stack HCI) and Azure Arc.  Deep understanding of hybrid cloud architectures and governance.   Experience with Azure Monitor, Azure Policy, and Azure Security Center in hybrid scenarios.  Familiarity with Azure Stack Hub operations and integration.  Proven ability to troubleshoot complex hybrid deployments. Excellent communication and stakeholder management skills.   Certifications (Preferred)  AZ-600: Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack Hub  AZ-305: Designing Microsoft Azure Infrastructure Solutions (validates advanced architecture skills)  AZ-104: Microsoft Azure Administrator (baseline operational certification)  AZ- 801: Windows Server Hybrid Administrator Associate (for hybrid/on-prem integration)  

As a Sr. Systems Engineer at Intuitor, you will be responsible for analysing, designing, installing, configuring, maintaining, and repairing network monitoring infrastructure. You will act as the primary technical contact, providing consultative, proactive, and reactive support to managed services and maintenance accounts. Your key responsibilities include: - Acting as the primary technical contact for consultative support - Providing escalation support for complex network monitoring tools - Reviewing monitoring tools design and configuration - Overseeing the planning, design, and operation of customer network monitoring platform - Participating in the specification of customer requirements for network monitoring solutions - Managing implementation of customer network monitoring projects - Providing technical consulting, implementation, device configuration, and troubleshooting services - Performing advanced-level troubleshooting of network monitoring tools problems - Serving as a liaison to vendors and third-party providers - Providing remote technical assistance to resources and customers - Mentoring other operations resources and acting in a lead technical capacity Qualifications required for this role include: - Bachelor's degree in a technical field - Minimum six years of related practical experience - In-depth knowledge of network monitoring platforms and operating systems - Basic knowledge of Routing and Switching, Voice and Unified Communications, Wireless, Security, and more - Ability to use standard telecommunications and electronic tools - Strong sense of ethics, interpersonal skills, and customer service orientation - Excellent writing, verbal communication, and presentation skills - Ability to manage time effectively and work both independently and as part of a team - Willingness to learn new products and technologies through formal training and self-study - Ability to foster good working relationships with customers and deliver outstanding customer service If you are detail-oriented, methodical, and possess strong technical skills, this role at Intuitor in Bangalore might be the right fit for you. For further details or to apply, please contact careers@intuitorit.com.,

We are looking for a Customer Service Representative to join our team. The ideal candidate should be friendly, patient, and able to communicate clearly with customers. You will be responsible for answering questions, solving problems, and ensuring that every customer has a positive experience with our company. Responsibilities: Handle customer calls, emails, and chats in a polite and professional manner. Provide accurate information about products, services, and company policies. Resolve customer issues and complaints quickly and effectively. Keep records of customer interactions and update information in the system. Work with other departments to solve customer problems when needed. Follow up with customers to ensure their concerns are fully resolved. Meet daily and weekly targets for response time and customer satisfaction. Requirements: High school diploma or equivalent (Bachelors degree preferred). Good communication and listening skills. Basic computer knowledge and ability to use email, chat, and CRM tools. Ability to stay calm and professional under pressure. Positive attitude and willingness to learn. Previous customer service experience is an advantage, but not required. Key Skills: Customer Service, Communication Skills, Problem Solving, Email Support, Chat Support, Time Management, Teamwork

Position: Branch Banking Manager Location: Bangalore CTC: Up to 12 LPA Role Overview: We are seeking an experienced Branch Banking Manager to oversee branch operations, drive business growth, and lead a high-performing team. The role involves managing daily banking operations, ensuring customer satisfaction, achieving sales targets, and maintaining compliance with regulatory guidelines. Key Responsibilities: Lead and manage the branch team to meet operational and business objectives. Ensure excellent customer service and branch performance. Drive sales of banking products and services. Monitor branch operations, cash management, and compliance. Mentor and train staff to enhance team efficiency and productivity. Requirements: Minimum 6+ years of continuous branch banking experience. Proven team handling and leadership experience. Strong understanding of banking operations, sales, and compliance. Apply Now: sruthi@umindconsulting.org Contact: 8714579992

In Indian oil and gas companies,An operations manager job description includes overseeing day-to-day operations, managing staff, and improving efficiency by optimizing processes, managing budgets, and ensuring compliance with company policies and regulations. Key responsibilities include developing strategies, monitoring performance metrics (KPIs), and collaborating with other departments to achieve business objectives. This role is crucial for ensuring an organization runs smoothly, cost-effectively, and profitably. Key responsibilities    Manage daily operations:    Oversee the organization's daily activities to ensure smooth and efficient functioning. Staff and team management:Supervise, hire, train, and mentor employees; set expectations, provide feedback, and manage staffing levels. Process optimization:Identify inefficiencies and implement strategies to improve operational systems, workflows, and productivity. Budget and financial management:Manage budgets, analyze financial data, control costs, and may negotiate contracts with vendors and suppliers. Performance monitoring:Track key performance indicators (KPIs) to ensure goals are met and prepare reports on operational performance. Quality control:Ensure high-quality standards are maintained in products or services and oversee quality assurance programs. Compliance:Ensure all operations comply with relevant laws, regulations, and safety standards. Strategic planning:Contribute to long-term strategic planning and formulate operational objectives to align with business goals.  operations managers hold various important roles focusing on efficiency, safety, and production. Key job titles within this function include:     Operations Manager: The general role overseeing daily activities, ensuring productivity, quality, and compliance across various departments.    Field Operations Manager/Supervisor: Specifically responsible for coordinating and supervising physical operations at onshore or offshore field sites, focusing on extraction, production, and maintenance.    Production Manager: Manages the extraction and processing of oil and gas from wells or plants, ensuring production targets are met efficiently.    Plant/Refinery Manager: Oversees all operations within a processing plant or refinery, including production lines, maintenance, and safety protocols.    Shift In-charge/Supervisor (Operations & Maintenance): Manages operations and maintenance activities during specific shifts, often in processing or power plants.    Logistics Manager: While a specific type of operations manager, this role is crucial for managing the supply chain, including procurement, transportation, and inventory of equipment and raw materials.    HSE (Health, Safety, and Environment) Manager/Superintendent: Ensures all operations comply with stringent health, safety, and environmental regulations, a critical aspect of the high-risk oil and gas industry.    Integrated Operations Center (IOC) Support Lead/Engineer: Manages teams and systems within operations centers, often utilizing technology and data analytics to optimize field operations and performance.    Assistant Manager - Operation & Maintenance: A mid-level position assisting in the management of O&M activities for specific assets or facilities, such as gas distribution networks or power plants. These roles require a blend of strong leadership, problem-solving, analytical thinking, and a deep understanding of industry-specific regulations and technologies. Career progression often moves from entry-level field roles or operations analyst positions to senior management roles like Director of Operations or Chief Operating Officer (COO). 

We are looking for confident leaders who are able to manage both people and budgets for the position of department manager. Department managers are responsible for outlining strategic departmental targets, ensuring the highest level of quality is met and cultivating a comfortable and productive working environment, among other duties. Department managers will need to inspire their staff to enable them to perform at their best and keep them motivated at all times, requiring excellent communicative and interpersonal skills. Department Manager Responsibilities: Recruiting, interviewing and orienting new staff members. Monitoring and evaluating staff performance. Managing a departmental budget and forecasting budgetary requirements. Setting strategic long and short-term departmental goals and evaluating outcomes. Motivating and inspiring staff and facilitating personal growth. Ensuring high levels of productivity are maintained. Ensuring the highest levels of quality are met. Communicating job expectations to staff. Conducting training and seminars for continued skills improvement. Fostering a productive working environment. Ensuring adherence to company and industry regulations.  

We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.  Hotel Manager Responsibilities: Overseeing personnel, including receptionists, kitchen staff, and office employees. Monitoring employee performance and conducting regular evaluations to help improve customer service. Collecting payments and maintaining records of budgets, funds, and expenses. Welcoming and registering guests once they arrive. Resolving issues regarding hotel services, amenities, and policies.

General Manager - Logistics Operations Job Location : Patna/Telangana/Bangalore/Mysore/Jharkhand/Jamshedpur/Ranchi/Bihar/Karnataka Role & Responsibilities: - Handling general administration of the assigned area and accountable for monitoring the overall sales operations & managing profit through Channel sales & institutional sales. - Survey proposed new business area / depots. - Vendor development: Sourcing Fleet owners and open market vendors to ensure hassle-free Services to the customers. - Develop and implement effective supply chain strategies to meet the demands of a fast-paced fashion industry. - Collaborate with production, procurement, and inventory management teams to optimize stock levels and ensure timely availability of products. - Plan and execute logistics for back-to-back procurement and sales with steel plants and distributors. - Procure cost effective freight rates from multiple transporters for material movement. - Work closely with sourcing and sales teams to align procurement with order fulfillment. - Manage logistics for TMT Bars, Structural Steel, and other steel products across multiple geographies. - Work with multiple transporters and distributors across procurement hubs/ warehouses of suppliers. - Plan daily dispatches based on real-time sales orders and ensure just-in-time deliveries. - Optimize logistics between steel plants, distributors, and customers. - Arrange trucks/trailers for both bulk and retail orders to meet delivery timelines. - Finalize freight rates and terms with transporters to achieve competitive pricing and ensure minimal dead freight. - Negotiate rates with transporters for both plant pick-ups and distributor dispatches. - Ensure optimal truck utilization to minimize logistics costs and increase profitability. - Manage and optimize the distribution network to ensure timely and cost-effective delivery of products to customers globally. - Collaborate with third-party logistics partners to streamline transportation and distribution processes. - Implement inventory control measures to minimize stockouts, overstock situations, and losses. - Regularly analyze and report on inventory levels, identifying opportunities for improvement. - Preparation of detailed report of the blended costs, negotiation with clients for rate finalization. - Smooth Transition of new Depots & upcoming depots. - Client Relationship & Satisfaction monthly review with client teams. - Quarterly visit to all depots. - Meeting with key customers of client on monthly / periodic basis. - Getting any specific approvals from client. - Timely bill processing and payment follow up with client. - Cost Optimization / Control. Interested can send their updated resume to hrjobsconsultancy2020 at gmail dot com WhatsApp 8.7.0.0.3.1.1.6.1.8

We are looking for a dedicated Customer Care Manager to lead our customer service team and ensure excellent customer satisfaction. The ideal candidate will manage daily operations, handle escalations, train team members, and continuously improve service quality. Key Responsibilities: Lead and motivate the customer care team to achieve performance targets. Handle escalated customer issues and ensure quick, effective resolutions. Monitor key service metrics like response time and customer satisfaction. Develop and implement customer service policies and best practices. Coordinate with other departments to resolve customer-related concerns. Prepare regular reports on customer feedback and team performance. Qualifications and Skills: Bachelors degree in Business, Management, or related field. Minimum 35 years of experience in customer service or support roles. Strong leadership, communication, and problem-solving skills. Knowledge of CRM systems and customer service tools. Ability to work in a fast-paced environment and manage multiple tasks. Key Competencies: Customer Focus, Team Leadership, Communication, Conflict Resolution, and Process Improvement. Why Join Us: Be part of a growing organization that values customer satisfaction and employee development. Enjoy a supportive work environment with growth opportunities.

A gas and chemical process operatorcontrols equipment and systems to manufacture products like chemicals, fuels, and processed gas, ensuring safe and efficient operation through monitoring, maintenance, and quality control. Key duties include operating machinery, preparing and feeding raw materials, inspecting equipment, analyzing samples, and maintaining detailed logs of production and maintenance. This role requires a strong understanding of safety protocols, technical manuals, and problem-solving skills, and often involves working in shifts in an industrial environment. Key responsibilitiesProcess control: Monitor and control plant equipment and systems, such as pumps, compressors, and boilers, to ensure they operate within required flows, pressures, and temperatures.Material handling: Prepare, measure, and feed raw materials and processing agents into the machinery.Equipment maintenance: Perform routine maintenance and minor repairs on equipment, and arrange for more complex maintenance when needed.Monitoring and analysis: Inspect equipment for malfunctions, analyze samples, and interpret instrument readings to ensure product quality and process efficiency.Record keeping: Maintain accurate logs of production, quantities transferred, operational data, and equipment maintenance.Safety compliance: Adhere strictly to all safety procedures, protocols, and hazardous materials guidelines, including using personal protective equipment (PPE).Troubleshooting: Identify and troubleshoot issues that arise during the production process. 

The Production Foreman is a pivotal role within the manufacturing and production sector, crucial for overseeing the efficient and effective execution of manufacturing processes. This position is responsible for managing daily operations, guiding team members, and ensuring that production goals are met without compromising on safety or quality. The role demands a unique blend of technical skills, leadership capabilities, and practical experience. Key Responsibilities A Production Foremans responsibilities encompass a range of tasks aimed at optimizing production workflow and maintaining high standards. They are primarily tasked with: Supervising production line workers and processes, ensuring adherence to safety and quality standards. Coordinating daily production schedules based on equipment availability and labor resources. Inspecting machinery and equipment regularly to prevent downtime and ensure ongoing operational efficiency. Implementing process improvements to enhance productivity and reduce costs. Providing training and support to new hires and existing staff, fostering a cohesive and skilled team. Monitoring production output and product quality to meet company goals and customer expectations. Resolving issues and conflicts that may arise on the production floor. Essential Tasks and Duties Specific tasks and duties associated with the role include: Maintaining detailed production records and reports to track progress and identify areas of improvement. Enforcing strict safety guidelines and company standards. Coordinating with other departmental heads to ensure projects are completed on time and within budget. Adjusting workflows based on production targets and operational challenges. Conducting regular team meetings to update staff on best practices and continuing expectations. Education and Certification Requirements To qualify for a position as a Production Foreman, candidates generally must meet the following educational and professional prerequisites: High School Diploma or equivalent; higher education such as an Associates or Bachelors degree in Business Management, Industrial Engineering or related field is preferred. Proven experience in a supervisory role within a manufacturing environment, typically at least 3-5 years. Certifications in Production and Inventory Management (CPIM) and Lean Manufacturing principles can be advantageous. Strong understanding of quality control, workflow processes, and workforce management. Excellent team management, communication, and leadership skills. Overall, the Production Foreman plays a crucial role in the manufacturing industry, ensuring that operations are carried out smoothly and efficiently, with a focus on productivity and quality control. The position requires a mix of technical knowledge, practical experience, and people skills, making it a challenging yet rewarding career choice.

A safety assistant's job description includes supporting the safety manager by implementing safety protocols, conducting inspections, and ensuring compliance with regulations. Key duties involve educating employees on safety procedures, assisting with accident investigations, maintaining safety records and logs, and performing administrative tasks like preparing reports and scheduling training. The role requires strong organizational skills and the ability to communicate effectively  Safety Assistants in India's oil and gas sector assist with health, safety, and environment (HSE) operations, which include conducting safety inspections, monitoring safety equipment, assisting with incident investigations, and providing safety training. They are essential for ensuring a safe working environment by helping to implement and enforce company policies and procedures, and their role requires strong organizational and communication skills.   Key responsibilities Inspections and monitoring: Conducting routine safety inspections of equipment and work areas. Training: Assisting in providing safety training to employees to ensure they are aware of potential risks and precautions. Documentation: Maintaining safety records and documentation to ensure compliance with industry regulations. Investigations: Assisting with investigations into safety incidents and accidents. Compliance: Helping to implement and oversee the company's health, safety, and environmental (HSE) policies and procedures. Hazard analysis: May assist in conducting Job Safety Analysis (JSA) to identify and mitigate workplace hazards.  Required skills   Detail-oriented and organized Effective communication skills, able to interact with all levels of employees Knowledge of safety procedures and regulations in the oil and gas industry

1. To be Responsible for monitoring and assessing hazardous and unsafe situations and developing measures to assure personnel safety. 2. To scrutinize and observe work in progress, to ensure that proper PPEs are worn, and procedures are followed. 3. To assist in analyzing hazards and developing ergonomic risk assessments for both public and non-public areas. 4. To assist in developing plans, Site Safety Rules/Plan, and procedures to minimize risk to the public and employees. 5. To assist in developing and implementing effective safety, hazard control and industrial hygiene program. 6. To assist in assessing risks and hazards and make effective recommendations for action and correction to create an accident-free working environment. 7. To perform detailed technical, safety, hazard, and environmental research. 8. Ensuring the implementation of various safety measures for the safe operation at the site as well as the implementation of safety precautions as per the statutory requirements. 9. To be responsible for safety inspection in compliance with statutory rules & regulations. 10. To Monitor & evaluate safety program & make recommendations for improvements. 11. To assist in coordinating Training to the Site Team members. 12. To investigate, analyze and prepare accidents report/s and send to HOD. 13. To conduct environment monitoring surveys through outside agency. 14. To Ensure: A) Motivational activities; B) Safety Induction for new Joinees (at Site) and C) Toolbox talks (once a week) during change in process/working conditions/Mock Drill. 15. To organize / conduct site safety committee meetings from time to time. 16. To ensure good housekeeping at project sites. 17. To formulate and draft an ON SITE /OFF SITE EMERGENCY PLAN 18. To ensure zero accidents at site 19. To ensure safety plan at site 20. To ensure Hygiene condition at site and labour camp 21. To ensure segregation of scrap to implement reduction, recycle. 22. To participate in Audits and involve in implementation resolving of audits observation /NC. 23. To carry out Duties and Responsibility as per BOCW Act. 24. To carry out other tasks assigned by the management from time to time. 25. To assist in coordination & implementation of ISO & maintain all records.