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7,517 Operational Strategy Jobs in Chandragiri

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posted 3 days ago

Operational Analyst

ASSETCARE SERVICES PRIVATE LIMITED
ASSETCARE SERVICES PRIVATE LIMITED
experience1 to 5 Yrs
Salary7 - 16 LPA
WorkContractual
location
Bangalore, Ongole+8

Ongole, Chennai, Kavali, Vijayawada, Hyderabad, Kolkata, Chittoor, Gurugram, Delhi

skills
  • management
  • communication
  • critical
  • detail
  • problem-solving
  • organizational
  • interpersonal
  • to
  • attention
  • strong
  • project
  • thinking
  • skills
Job Description
An operational analyst job description involves analyzing business operations to improve efficiency, reduce costs, and increase productivity. Key duties include collecting and analyzing data, identifying inefficiencies, developing solutions, and collaborating with teams to implement process improvements. This role requires strong analytical and problem-solving skills, proficiency in data analysis, and excellent communication and project management abilities Analyze operations: Review and evaluate business processes, workflows, and procedures to identify bottlenecks and areas for improvement. Collect and analyze data: Gather operational data from various sources and use statistical modeling, trend analysis, and forecasting to gain insights. Identify problems: Pinpoint operational challenges, such as logistical constraints or staffing concerns.   Develop solutions: Create strategies and implement new projects or systems to solve problems and optimize operations. Improve processes: Implement changes and develop new procedures to streamline operations and increase efficiency. Collaborate with stakeholders: Work with various departments, management, and staff to understand challenges and implement solutions. Report findings: Create and present reports, dashboards, and forecasts to management to inform decision-making. Manage projects: Utilize project management strategies to execute initiatives and ensure successful implementation.    Organizational skills Problem-solving Attention to detail Project management Critical thinking Strong communication and interpersonal skills

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posted 1 week ago
experience2 to 4 Yrs
Salary10 - 14 LPA
location
Gurugram
skills
  • market
  • strategy
  • gtm
  • growth strategies
  • go
  • market entry
  • primary research
  • growth management
  • secondary research
  • primary
  • to
Job Description
  Support leadership on key strategic projects through data-driven analysis and clear recommendations Analyze markets, competition, and internal performance to identify growth, efficiency, and risk themes Build and maintain financial/operational models to evaluate initiatives, scenarios, and business cases Prepare sharp, executive-ready presentations and documents for CXO and board discussions Work with Product, Sales, Marketing, and Finance to drive execution of strategic initiatives Conduct primary and secondary research to benchmark best practices and new opportunities Track key KPIs, diagnose performance issues, and propose actionable interventions Requirements: Min 2 years in consulting/corporate strategy/analytics; strong Excel & PPT; SQL/BI a plus.  
posted 5 days ago
experience5 to 9 Yrs
location
Karnataka
skills
  • IT Risk Management
  • Business Continuity
  • Enterprise Risk Management
  • Operational Resilience
  • ThirdParty Risk
  • Controls Monitoring
Job Description
Role Overview: You will be joining the HCIB Operational Resilience team as an Operational Resilience Delivery Manager / Operational Resilience Scenario Planning Manager / ICAAP Scenario Planning Manager in Bangalore. The team is responsible for supporting nine international markets in meeting local regulatory requirements and global resilience standards by providing cross-market insights, driving efficiencies, supporting resilience testing, and ensuring consistency across all HCIB markets. Key Responsibilities: - Support the annual identification and review of Important Business Services (IBS) and Important Group Business Services (IGBS) in alignment with Group principles. - Document customer value chains, impact tolerance statements, and process delivery maps. - Maintain dependency catalogues for IBS and IGBS. - Refresh and manage the BSO Incident Management checklist for HCIB. - Produce self-assessments outlining resilience posture, vulnerabilities, and remediation actions. - Track and support closure of identified resilience vulnerabilities. - Assist with thematic analyses at entity and Group level to identify trends and common issues. - Prepare periodic and ad-hoc reporting/MI on resilience across IBS and IGBS. - Provide ad-hoc support during local incident responses and post-incident remediation. Qualifications Required: - Solid understanding of Operational Resilience, IT Risk Management, Business Continuity, Third-Party Risk, or Enterprise Risk Management. - Experience within risk, technology, controls monitoring, or operational resilience functions. - Proven ability to design and maintain business continuity plans and risk mitigation strategies. - Strong cross-functional coordination skills and experience collaborating with diverse stakeholders. - Strong communication skills with the ability to engage effectively across levels and cultures. - Analytical mindset with the ability to interpret data and identify trends. - Experience driving organizational change and enhancing control environments. Company Details: The HCIB Operational Resilience team plays a crucial role in ensuring operational resilience across HCIB markets by supporting stakeholders in delivering day-to-day activities under the Global Operational Resilience Framework. Reporting to the HCIB Resilience Delivery Lead, you will contribute to maintaining resilience standards and promoting efficiency in resilience testing, vulnerability remediation, and self-assessment support.,
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posted 2 weeks ago
experience6 to 20 Yrs
location
All India, Noida
skills
  • Digital Strategy
  • Business Consulting
  • Leadership
  • Team Management
  • Change Management
  • Customer Journey Mapping
  • Process Optimization
  • Business Development
  • Operational Excellence
  • Presales Innovation
  • Enterprise Transformation
  • Consulting Services
  • Digital Transformation Strategy
  • User Experience UX Strategy
  • Conversion Rate Optimization CRO
  • Web Digital Analytics
  • Marketing Technology Consulting
  • Client Leadership
  • Solution Innovation
Job Description
Role Overview: You will be joining Adobe as the Head of Digital Strategy and Business Consulting team within Adobe Consulting Services (ACS) in Bangalore. In this high-impact leadership role, you will lead a team of consultants and strategists, guiding strategic clients through their digital transformation journeys. Your responsibilities will include team leadership, client strategy and delivery oversight, practice development, business and stakeholder management, and ensuring operational excellence. Key Responsibilities: - Lead, inspire, and grow a team of 50-60 consultants, including people managers, senior consultants, and analysts with varying levels of experience. - Foster a culture of high performance, continuous learning, inclusion, and career development within the team. - Collaborate with internal stakeholders to align team capabilities with market needs. - Drive the delivery of strategic engagements including Digital Transformation Strategy, Change Management, Customer Journey Mapping, User Experience (UX) Strategy, and more. - Serve as an executive sponsor and thought partner for key client engagements to ensure high-quality outcomes and long-term value. - Build and evolve consulting frameworks, playbooks, methodologies, and offerings that enhance Adobes consulting brand. - Partner with regional/global Adobe teams to define consulting roadmaps for enterprise customers and support business development and pre-sales motions. - Drive planning, staffing, utilization, and quality metrics to ensure operational effectiveness and team health, owning team performance metrics, resource allocation, and P&L responsibility. Qualification Required: - MBA from a reputed institution (Tier 1 preferred). - 20+ years of professional experience, including at least 5-7 years in a management consulting firm. - Experience in digital strategy, customer experience transformation, or marketing technology consulting. - Proven experience building and leading large, diverse, and multi-tiered consulting teams within a global or matrixed organization. - Strong understanding of digital marketing, analytics, and customer experience platforms, with familiarity with Adobe Experience Cloud being a strong plus. - Track record of working with enterprise clients across industries. - Demonstrated success in client leadership, team development, and solution innovation. If you have a disability or special need that requires accommodation to navigate the website or complete the application process, you can email accommodations@adobe.com or call (408) 536-3015. Role Overview: You will be joining Adobe as the Head of Digital Strategy and Business Consulting team within Adobe Consulting Services (ACS) in Bangalore. In this high-impact leadership role, you will lead a team of consultants and strategists, guiding strategic clients through their digital transformation journeys. Your responsibilities will include team leadership, client strategy and delivery oversight, practice development, business and stakeholder management, and ensuring operational excellence. Key Responsibilities: - Lead, inspire, and grow a team of 50-60 consultants, including people managers, senior consultants, and analysts with varying levels of experience. - Foster a culture of high performance, continuous learning, inclusion, and career development within the team. - Collaborate with internal stakeholders to align team capabilities with market needs. - Drive the delivery of strategic engagements including Digital Transformation Strategy, Change Management, Customer Journey Mapping, User Experience (UX) Strategy, and more. - Serve as an executive sponsor and thought partner for key client engagements to ensure high-quality outcomes and long-term value. - Build and evolve consulting frameworks, playbooks, methodologies, and offerings that enhance Adobes consulting brand. - Partner with regional/global Adobe teams to define consulting roadmaps for enterprise customers and support business development and pre-sales motions. - Drive planning, staffing, utilization, and quality metrics to ensure operational effectiveness and team health, owning team performance metrics, resource allocation, and P&L responsibility. Qualification Required: - MBA from a reputed institution (Tier 1 preferred). - 20+ years of professional experience, including at least 5-7 years in a management consulting firm. - Experience in digital strategy, customer experience transformation, or marketing technology consulting. - Proven experience building and leading large, diverse, and multi-tiered consulting teams within a global or matrixed organization. - Strong understanding of digital marketing, analytics, and customer experience platforms, with familiarity with Adobe Experience Cloud being a strong plus. - Track record of working with enterprise clients across industries. - Demonstrated success in client leadership, team development, and solution innovation. If you have a disability or special n
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posted 2 days ago
experience1 to 5 Yrs
location
Maharashtra
skills
  • Budgeting
  • Cost control
  • Pricing
  • Commercial contracts
  • Excel
  • Power BI
  • Tableau
  • Stakeholder management
  • Written communication
  • Verbal communication
  • Presentation skills
  • Innovation
  • Learning
  • Financial acumen
  • Commercial acumen
  • Business case evaluation
  • Analytics tools
  • Crossfunctional collaboration
  • Problemsolving
  • High performance
Job Description
Role Overview: As a high-impact executive in the CEO & JMDs Office at JSW Energy, your primary responsibility will be to drive tracking of critical projects, support new development initiatives, and deliver actionable insights for top management. This role will provide you exposure to business strategy, financial rigor, and commercial excellence, focusing on providing strategic support and insights to the top management of JSW Energy. Key Responsibilities: - Project Tracking & Reporting: Monitor progress, flag risks, and deliver actionable recommendations on all ongoing and upcoming projects, covering technical, commercial, financial, and operational dimensions. - Financial & Commercial Analyses: Prepare and review business cases, budgets, and financial models for strategic initiatives; conduct pricing, cost, and market analyses to optimize economic value. - KPI Frameworks & Analytics: Build, automate, and maintain dashboards and scorecards for project KPIs and organizational performance, using advanced analytics and visualization tools. - Executive Communications & Presentations: Prepare high-quality briefs, presentations, and management documents for CEO, JMD, and Strategy; drive review meetings, document actions, and follow through on execution. - Market & Competitor Intelligence: Track market developments, regulatory changes, and competitor moves relevant to JSW Energy's strategic priorities. Qualifications: - Bachelors in Engineering/Technical discipline; MBA preferred. - 1-2 years in project management, business analysis, financial modeling, or strategy roles in energy/infrastructure sectors. Additional Company Details: JSW Energy is one of India's leading power companies, known for best practices in structured planning, cutting-edge operations, and social, economic, and environmental benefits. With a current generation of 13 GW of power from thermal, hydropower, and renewable sources, JSW Energy operates across multiple Indian states and has stakes in natural resource companies in South Africa. The company's diversity in geographic locations, fuel sources, and power off-take arrangements helps de-risk its business. Note: Compensation details are competitive and commensurate with experience. JSW Energy is an equal opportunity employer committed to diversity and inclusivity in the workplace.,
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posted 2 months ago
experience15 to 19 Yrs
location
All India
skills
  • Risk Management
  • Strategic Planning
  • Compliance
  • Team Management
  • Analytical Skills
  • Communication
  • Interpersonal Skills
  • Real Estate Strategy
  • ProblemSolving
Job Description
Role Overview: As the Director of Risk Operations and Strategy, you will play a strategic role in the organization by developing and implementing a global risk management strategy that aligns with the overall business objectives. You will lead risk operations across multiple business lines, oversee the identification, assessment, and mitigation of risks, and ensure compliance with relevant regulations and industry standards. Collaborating with senior leadership, you will integrate risk management into the organization's strategic planning processes, monitor the effectiveness of risk management strategies, and provide expert advice on risk-related matters. You will also be responsible for fostering a culture of risk awareness and proactive risk management throughout the organization, as well as developing and implementing the organization's strategy related to real estate. Key Responsibilities: - Develop and implement a global risk management strategy aligned with business objectives - Oversee risk operations across multiple business lines - Lead identification, assessment, and mitigation of risks - Collaborate with senior leadership to integrate risk management into strategic planning - Monitor and report on effectiveness of risk management strategies - Ensure compliance with regulations and industry standards - Provide expert advice on risk-related matters - Foster a culture of risk awareness and proactive risk management - Develop and implement the organization's real estate strategy Qualifications Required: - Master's degree in Business, Finance, Risk Management, or related field; advanced degree preferred - Minimum of 15 years of experience in operational strategy/ Chief of staff to the COO with a focus on strategic initiatives and operational risk - Extensive experience in real estate strategy and management - Strong leadership and team management skills - Excellent analytical and problem-solving abilities - Exceptional communication and interpersonal skills - Ability to work effectively in a global, cross-functional environment (Note: No additional details about the company were provided in the job description),
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posted 7 days ago
experience0 to 4 Yrs
location
Maharashtra, Pune
skills
  • Strategic Planning
  • Data Analysis
  • Research
  • Strategy Execution
  • Performance Measurement
  • Business Process Improvement
  • Communication
  • Coordination
  • Risk Assessment
  • Mitigation
  • Documentation
  • Reporting
  • Analytical Skills
  • Communication Skills
  • Presentation Skills
  • Business Intelligence Tools
  • Strategic Thinking
  • Project Management
  • Marketing Coordinator
  • Business Strategy Coordinator
  • Problemsolving Skills
  • Data Analysis Skills
Job Description
As a Business Strategy Coordinator at our organization, your role will be crucial in supporting senior management in strategic planning and execution. You will collaborate with cross-functional teams to align business operations with long-term goals and facilitate continuous improvement. **Responsibilities:** - Assist in developing and refining the company's strategic plan, including mission, vision, and long-term goals. - Collaborate with senior management to identify key strategic priorities and objectives. - Conduct market research, industry analysis, and competitive benchmarking to inform strategic decision-making. - Collect and analyze data to identify trends and opportunities in the business environment. - Work with various departments to implement strategic initiatives and projects. - Develop and maintain key performance indicators (KPIs) to measure the success of strategic initiatives. - Identify opportunities for process optimization and operational efficiency. - Facilitate communication between different departments to ensure alignment with strategic goals. - Identify potential risks to the execution of the strategic plan and develop risk mitigation strategies. - Maintain documentation related to the strategic plan and generate regular reports for senior management and stakeholders. **Requirements:** - Bachelors degree in business, finance, or a related field (Masters degree is a plus). - Strong analytical and problem-solving skills. - Excellent communication and presentation skills. - Proficiency in data analysis and business intelligence tools. - Strategic thinking and the ability to work with complex data. - Project management experience is advantageous. - Previous experience in strategy development or business analysis is a plus. As a fresher, experience in sales will be an advantage. The salary offered will be as per industry standards.,
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posted 2 weeks ago
experience4 to 8 Yrs
location
All India, Hyderabad
skills
  • Sales Operations
  • Management Consulting
  • Finance
  • Program Management
  • Business Planning
  • Headcount Management
  • Operational Excellence
  • Change Management
  • Planning
  • Communication Skills
  • Problem Solving
  • GotoMarket Strategy
  • Strategy
  • Operations
  • Running Business Reviews
  • Goal Setting
  • Crossfunctional Collaboration
  • Influencing without Authority
  • Process Improvements
  • Customer Support Ecosystem
  • Program Execution
Job Description
In this role, you will develop solutions to business problems and opportunities. You will be at the forefront of building and driving these solutions while working with business teams, influencing the direction and goal setting, helping transform early stage ideas into future-growth initiatives and much more. You will have the opportunity to drive a multi-year business transformation which is currently underway. - Define, structure, launch and drive operational initiatives for gTech Ads Customer Support teams, while acting as a thought partner to leadership. - Work with cross-functional stakeholders and leaders to gather information, context, and drive business analysis with project communication and management. - Enable critical business decision making by working with cross-functional stakeholders and cross-pollinate learning. - Partner with gTech Ads Solutions leadership in driving of initiatives (including global priorities). - Provide oversight and connectivity to business-focused initiatives and remove roadblocks to execution, and eliminate conflicts. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 4 years of experience in Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. - Experience managing rhythm of business activities, such as annual business planning, headcount management, running business reviews, or goal setting. Preferred qualifications: - MBA or other advanced degree. - Experience collaborating with cross-functional teams and influencing without authority to drive operational excellence, delivery of priority initiatives, process improvements, and change management. - Understanding of customer support ecosystem. - Ability to shift between planning and program execution. - Excellent communication skills, and passion to solve customer and operational problems. In this role, you will develop solutions to business problems and opportunities. You will be at the forefront of building and driving these solutions while working with business teams, influencing the direction and goal setting, helping transform early stage ideas into future-growth initiatives and much more. You will have the opportunity to drive a multi-year business transformation which is currently underway. - Define, structure, launch and drive operational initiatives for gTech Ads Customer Support teams, while acting as a thought partner to leadership. - Work with cross-functional stakeholders and leaders to gather information, context, and drive business analysis with project communication and management. - Enable critical business decision making by working with cross-functional stakeholders and cross-pollinate learning. - Partner with gTech Ads Solutions leadership in driving of initiatives (including global priorities). - Provide oversight and connectivity to business-focused initiatives and remove roadblocks to execution, and eliminate conflicts. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - 4 years of experience in Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. - Experience managing rhythm of business activities, such as annual business planning, headcount management, running business reviews, or goal setting. Preferred qualifications: - MBA or other advanced degree. - Experience collaborating with cross-functional teams and influencing without authority to drive operational excellence, delivery of priority initiatives, process improvements, and change management. - Understanding of customer support ecosystem. - Ability to shift between planning and program execution. - Excellent communication skills, and passion to solve customer and operational problems.
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posted 7 days ago
experience5 to 10 Yrs
location
Karnataka
skills
  • Analytics
  • Regulatory Guidelines
  • Risk Management
  • Data Analytics
  • Machine Learning
  • Vendor Management
  • Compliance
  • Portfolio Management
  • Process Optimization
  • Debt Collections
Job Description
Job Description: About Credit Saison India Established in 2019, Credit Saison India (CS India) is one of the country's fastest-growing Non-Bank Financial Company (NBFC) lenders. CS India has verticals in wholesale, direct lending, and tech-enabled partnerships with other Non-Bank Financial Companies (NBFCs) and fintechs. The tech-enabled model, combined with underwriting capability, facilitates lending at scale, addressing India's significant credit gap, especially in underserved and under-penetrated segments of the population. CS India is committed to growing as a lender and evolving its offerings in India for the long term, focusing on MSMEs, households, individuals, and more. The company is registered with the Reserve Bank of India (RBI), holds an AAA rating from CRISIL, and CARE Ratings. With a branch network of 45 physical offices, 1.2 million active loans, an AUM of over US$1.5B, and an employee base of about 1,000 people, CS India is dedicated to providing resilient and innovative financial solutions for positive impact. Job Summary: As a data-driven and strategic professional, you will lead the collection strategy for retail and SME loans in India. Your role will involve developing, implementing, and optimizing debt collection strategies to enhance recovery rates, reduce delinquency, and ensure compliance with regulatory guidelines. To excel in this role, you must possess a strong understanding of analytics, collection processes, RBI regulations, and customer segmentation. Key Responsibilities: - Strategy Development: - Design and implement end-to-end collection strategies across delinquency buckets (soft, hard, and legal collections). - Develop risk-based segmentation to prioritize accounts and personalize recovery actions. - Optimize contact strategies (SMS, IVR, email, field visits, call center) based on customer behavior and risk profile. - Portfolio Management: - Monitor portfolio performance, delinquency trends, and recovery rates. - Identify stress segments and design focused recovery campaigns. - Analytics & Reporting: - Utilize data analytics and machine learning models to forecast recoveries and predict roll rates. - Collaborate with the data science team to enhance scoring models. - Create dashboards and performance reports for senior management. - Process Optimization: - Drive automation and digitization of collections processes. - Identify and resolve bottlenecks in existing collection flows. - Agency & Vendor Management: - Onboard and oversee third-party collection agencies and legal vendors. - Define SLAs and ensure compliance with performance metrics. - Compliance & Risk: - Ensure adherence to RBI guidelines, fair practices code, and regulatory requirements. - Implement effective control mechanisms to mitigate reputational and operational risks. Qualifications & Skills: - Bachelors degree in Business, Finance, Economics, or related field; MBA preferred. - 5-10 years of experience in debt collections, preferably in a fintech, NBFC, or bank. - Experience in managing unsecured and secured loan portfolios. - Strong knowledge of the Indian regulatory framework (RBI, DRA guidelines, SARFAESI). - Proficiency in Excel, SQL, Power BI/Tableau; knowledge of SAS/R/Python is a plus. - Excellent problem-solving, analytical, and communication skills. - Experience collaborating with cross-functional teams (tech, legal, product, operations). Preferred: - Exposure to collections strategy in digital lending or consumer finance. - Experience with AI/ML-based collection scorecards or decision engines. - Multilingual proficiency to engage with regional agencies across India.,
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posted 4 days ago
experience3 to 7 Yrs
location
All India
skills
  • Process Engineering
  • Workflow Analysis
  • Collaboration
  • Data Science
  • Data Engineering
  • Product Management
  • Process Documentation
  • Root Cause Analysis
  • Process Redesign
  • Automation Tools
  • API Development
  • Web Architecture
  • Analytical Skills
  • Operational Optimization
  • Automation Opportunities
  • Data Operations
  • Tooling
  • Technology Enhancements
  • CrossFunctional Collaboration
  • Process Performance Metrics
  • ProblemSolving Skills
Job Description
Role Overview: As an Analyst, Content Strategy at Norstella, your primary focus will be on process engineering. You will be responsible for conducting detailed analysis of workflow processes across different teams to identify operational issues, inefficiencies, and bottlenecks. Your role will involve collaborating with content and technology teams to implement process improvements, bridging the gap between operations and tech. Reporting to the PE Director, you will play a key role in identifying automation opportunities to transform Norstella's Data Operations business. Key Responsibilities: - Understand and analyze the end-to-end process of acquiring and authoring mastered data to curate content for Norstella's products. - Act as a subject matter expert on workflow processes, providing guidance and support to teams to ensure adherence to standard processes. - Develop and maintain process documentation including workflows, standard operating procedures, and guidelines. - Conduct forensic analysis to investigate root causes of operational issues and identify process deficiencies. - Collaborate with cross-functional teams to develop, test, and implement process fixes and improvements. - Monitor and track process performance metrics to measure the effectiveness of implemented improvements. Qualifications Required: - Graduate/Post-Graduate/Doctorate degree in engineering, Science, or a related field. - Minimum 3 years of work experience in business research and secondary data analysis. - Relevant certifications in tools such as Microsoft Visio, Lucidchart, Microsoft Excel, SharePoint, and Project Management tools. - Experience with data analysis and visualization tools like PowerBI and Tableau. - Experience with automation tools such as PowerAutomate and writing automation scripts using Python. - Previous experience in developing and/or consuming APIs and website development knowledge. - Strong analytical and problem-solving skills with the ability to conduct forensic analysis and identify root causes of process issues. - Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines with a sense of urgency. - Excellent collaboration skills and experience working across different teams to resolve issues. As an Analyst, Content Strategy at Norstella, you will play a crucial role in optimizing operational effectiveness, identifying automation opportunities, and driving process improvements to support the company's data operations transformation. Your expertise in workflow processes and automation tools will be key in ensuring Norstella delivers industry-leading products efficiently and effectively.,
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posted 2 weeks ago
experience4 to 8 Yrs
location
All India, Gurugram
skills
  • Sales Operations
  • Management Consulting
  • Finance
  • Program Management
  • Operational excellence
  • Change management
  • Planning
  • Communication skills
  • GotoMarket Strategy
  • Strategy
  • Operations
  • Collaborating with crossfunctional teams
  • Influencing without authority
  • Delivery of priority initiatives
  • Process improvements
  • Customer support ecosystem
  • Program execution
  • Problemsolving
Job Description
As an applicant for this position, you will have the opportunity to work in either Gurugram, Haryana, India or Hyderabad, Telangana, India as per your preference. **Role Overview:** You will be responsible for managing various aspects of Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. Your role will involve overseeing rhythm of business activities like annual business planning, headcount management, conducting business reviews, and goal setting. **Key Responsibilities:** - Collaborate with cross-functional teams to drive operational excellence - Influence without authority to deliver priority initiatives, process improvements, and change management - Demonstrate an understanding of the customer support ecosystem - Shift seamlessly between planning and program execution - Utilize excellent communication skills to address customer and operational issues effectively **Qualifications Required:** - Bachelor's degree or equivalent practical experience - 4 years of experience in relevant fields such as Go-to-Market Strategy, Sales Operations, or Management Consulting - MBA or other advanced degree (preferred) - Ability to influence and drive change within the organization - Strong problem-solving skills and a passion for resolving operational challenges Please note that additional details about the company were not provided in the job description. As an applicant for this position, you will have the opportunity to work in either Gurugram, Haryana, India or Hyderabad, Telangana, India as per your preference. **Role Overview:** You will be responsible for managing various aspects of Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. Your role will involve overseeing rhythm of business activities like annual business planning, headcount management, conducting business reviews, and goal setting. **Key Responsibilities:** - Collaborate with cross-functional teams to drive operational excellence - Influence without authority to deliver priority initiatives, process improvements, and change management - Demonstrate an understanding of the customer support ecosystem - Shift seamlessly between planning and program execution - Utilize excellent communication skills to address customer and operational issues effectively **Qualifications Required:** - Bachelor's degree or equivalent practical experience - 4 years of experience in relevant fields such as Go-to-Market Strategy, Sales Operations, or Management Consulting - MBA or other advanced degree (preferred) - Ability to influence and drive change within the organization - Strong problem-solving skills and a passion for resolving operational challenges Please note that additional details about the company were not provided in the job description.
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posted 2 days ago

Manager Vendor Management Office & Contingent Workforce Strategy

Daimler Truck Innovation Center India (DTICI)
experience5 to 10 Yrs
location
Karnataka
skills
  • Vendor Management
  • Workforce Planning
  • Performance Management
  • Operational Excellence
  • Stakeholder Management
  • Business Acumen
  • Vendor Governance
  • Analytical Rigor
  • Agility Leadership
  • Digital Transformation Mindset
Job Description
As the Manager of Vendor Management Office (VMO), your role is crucial in defining, executing, and governing the organization's contingent workforce strategy and vendor ecosystem. You will work towards ensuring optimal contingent worker fulfillment through process standardization and effective vendor management. Acting as a strategic partner to business leaders, your focus will be on driving cost efficiency, operational excellence, and promoting data-driven decision-making in a dynamic organizational environment. **Key Responsibilities:** - Collaborate closely with business unit leaders to understand current and forecasted competency requirements and workforce needs. - Pioneer and implement innovative and cost-effective external engagement models for contingent labor. - Conduct strategic scanning and due diligence of vendor partners to ensure talent pool meets organizational scale requirements. - Integrate vendor partners" value-adds such as innovation and technology into the Vendor Management strategy. - Design and incorporate key Governance mechanisms to ensure transparency and efficiency in business operations. - Lead the implementation and monitoring of vendor performance metrics. - Organize Quarterly Business Reviews with internal stakeholders to review performance and align on strategic objectives. - Partner with Finance and Procurement teams to ensure vendor contracts align with corporate budgeting. - Oversee the design and project management of external engagement model execution. - Manage the complete contingent worker lifecycle, ensuring compliance and continuous efficiencies. - Establish robust audit mechanisms and contractual obligations for vendor partners to ensure compliance with labor regulations. - Define and review VMO processes to remain relevant and adaptable to business needs. - Review key operational metrics to benchmark performance and identify bottlenecks. **Required Qualifications and Experience:** - Education: Bachelors degree in Business, Supply Chain Management, Human Resources, or a related field. - Experience: 10 years of professional experience, with a minimum of 5 years in Vendor Management or Contingent Workforce Management leadership role. - Extensive hands-on experience in Contingent Workforce Management within a large, matrixed organization. - Prior experience with Vendor Management System (VMS) such as Fieldglass is advantageous. **Core Competencies and Skills:** - Stakeholder Management: Excellent interpersonal, communication, and negotiation skills. - Business Acumen: Ability to understand the holistic business impact of contingent labor decisions. - Analytical Rigor: Strong analytical capability for effective decision-making. - Agility & Leadership: Ability to manage ambiguity and navigate complex landscapes. - Digital Transformation Mindset: Strong proponent of technological advancements in the contingent worker space.,
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posted 2 months ago
experience10 to 15 Yrs
location
Maharashtra, Pune
skills
  • Critical thinking
  • Workforce development
  • Change management
  • Emotional intelligence
  • Continuous improvement
  • Teamwork
  • Coaching
  • Communication
  • Data Analysis
  • Design Thinking
  • Knowledge Sharing
  • Leadership development
  • Performance Consulting
  • Stakeholder Management
  • Talent Management
  • Writing skills
  • Leadership
  • people management
  • Advanced problem solving
  • Complex project delivery
  • Managing through ambiguity
  • Budget
  • resource management
  • Collaborator management
  • engagement
  • Creativity
  • innovation
  • Datadriven decisionmaking
  • Vendor
  • partnership management
  • Creating highperformance teams
  • Organizational knowledge
  • Analytical thinking
  • Agile core principles
  • Resilience
  • Customer centric thinking
  • Agility core practices
  • Continued Learning
  • Creating
  • measuring impact
  • Curiosity
  • Decision Making
  • Learning application
  • behavioural change
  • Learning content design
  • manageme
Job Description
Role Overview: At bp, the People, Culture & Communications (PC&C) function plays a crucial role in fostering a diverse and inclusive culture where everyone can thrive. As the Strategy and Operational Excellence Manager, you will be a senior leader responsible for shaping and implementing a comprehensive skills and performance management strategy that drives organizational success. Your role will involve overseeing two levels of direct reports, both co-located and centrally located, ensuring alignment across diverse teams and functions. You will be instrumental in driving operational excellence in Learning & Skills (L&S) by developing and implementing global strategies, standards, and processes. Strategic planning, leadership, team management, and stakeholder engagement will be key aspects of your responsibilities. Key Responsibilities: - Develop and implement bp's L&S strategy, aligning it with Talent strategy and business goals - Lead, mentor, and develop two levels of direct reports to create a high-performance culture - Manage relationships with external partners and vendors to provide specialized training globally - Collaborate with stakeholders to ensure alignment on global strategies and communications - Determine communication strategies for rolling out initiatives and presenting outcomes effectively - Ensure resources are allocated efficiently and effectively against multi-year budgets Qualifications Required: - Bachelor's degree or equivalent experience in human resources, organizational development, business administration, education or related field - 10-15 years direct experience in learning, training, technical development, or supported sub-entity business experience - 7+ years experience advising, coaching, and influencing senior leaders - Skills required: Leadership, problem-solving, critical thinking, project delivery, workforce development, budget management, collaborator management, creativity, innovation, data-driven decision-making, change management, emotional intelligence, team management, continuous improvement, analytical thinking, resilience, teamwork, coaching, customer-centric thinking - Technical Skills: Experience in complex matrix organization and global organizations, advising, coaching, and influencing senior business executives Additional Company Details: At bp, you will find an excellent working environment with benefits such as an open and inclusive culture, work-life balance, learning and development opportunities, life and health insurance, medical care packages, and more. The company values diversity and is committed to crafting an inclusive environment where everyone is respected and treated fairly. Flexible working options, modern office spaces, and various other benefits are provided to support employees in their work-life balance. Join bp to reinvent your career and contribute to meeting the challenges of the future. Apply now to be a part of this exciting journey!,
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posted 7 days ago
experience12 to 16 Yrs
location
Hyderabad, Telangana
skills
  • Legal Operations
  • Project Management
  • Strategic Thinking
  • Change Management
  • Stakeholder Management
  • Vendor Management
  • Communication Skills
  • Team Management
  • Quality Control
  • Analytical Skills
  • Technology Skills
  • Crossfunctional Collaboration
  • Training Programs Development
  • Legal Tech Platforms
  • Regulatory Knowledge
  • Operational Issue Management
  • Business Focus
  • Customercentric Approach
  • Decision Making
Job Description
**Role Overview:** As a member of the newly established Legal Innovation Hub at Novartis, you will play a critical role in transforming the delivery and scaling of legal expertise across the organization. Your position within the Hub will involve driving strategic initiatives, operational excellence, and digital innovation across the S&L function. By leveraging your legal acumen alongside deep technology and project management skills, you will collaborate with cross-functional teams to design and implement forward-thinking solutions aimed at enhancing efficiency, agility, and impact. **Key Responsibilities:** - Design and execute strategic and operational roadmaps aligned with S&L's global objectives. - Oversee a portfolio of strategic projects and programs, ensuring alignment with organizational priorities, effective resource allocation, and timely delivery. - Lead annual planning, Objectives and Key Results (OKR), and performance frameworks for the Hub. - Act as a delegate for the Lead Strategic Projects & Legal Operations in leadership meetings, decision-making forums, and external engagements as required. - Assess and determine suitable technology, aligning it effectively with proposed solutions. - Act as a strategic advisor to leadership and cross-functional stakeholders. - Develop toolkits, frameworks, and best practices for legal transformation. - Initiate and manage process improvements and automation projects to achieve efficiencies and enhance existing services. - Implement and maintain quality control, adherence to agreed timelines, and technical excellence in service delivery. - Stay updated on legislative and regulatory developments in the pharmaceutical sector, industry best practices, and areas of focus/hot topics for external audits. - Identify and resolve operational issues, communicate recommendations/solutions to local or global managers/partners. - Deliver regular operational reports, Monthly/Quarterly KPI reports, and, as needed, business reports. **Qualifications Required:** - 12-15 years of overall work experience in legal operations, strategy, or consulting roles with LLB/LLM. - Extensive experience in project and program management, with preference for PMP, PRINCE2, or Lean/Six Sigma certification. - Strong understanding of legal processes, corporate legal departments, and regulatory environments. - Excellent analytical, problem-solving, and strategic thinking skills, with a focus on innovation and driving change. - Knowledge of change management principles and methodologies. - Experience in developing and delivering training programs. - Good experience with legal tech platforms, with hands-on implementation/configuration preferred. - Excellent communication, stakeholder management, vendor management, and influencing skills. - Ability to work independently and collaboratively within a fast-paced, matrixed environment. - Strong team player who is dynamic and result-oriented. - Ability to build team dynamics, cross-functional training, and organizational efficiencies. - Familiarity with process set-up, quality KPIs, operational tools, and operational issue management. - Strong business focus and customer-centric approach. - Proven ability to provide legal acumen/judgment to enhance decision-making. **Additional Company Details:** Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities they serve. The company values collaboration, support, and inspiration among its employees to achieve breakthroughs that positively impact patients" lives. (Note: Additional company details have been included for context and are not part of the original job description.),
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posted 4 days ago
experience2 to 6 Yrs
location
Hyderabad, Telangana
skills
  • Marketing
  • Program Management
  • Consulting
  • Corporate Strategy
  • Business Intelligence
  • Product Management
  • Client Management
  • Data Analysis
  • Project Management
  • Communication Skills
  • Strategy Transformation
  • Performance Analytics
  • Business Experimentation
Job Description
Role Overview: As a Consultant in the Advisors & Consulting Services group specializing in Strategy & Transformation at Mastercard, you will play a crucial role in leading clients through impactful decision-making processes to address strategic, tactical, operational, and transformational business challenges. You will utilize a diverse set of problem-solving techniques to enhance clients" overall strategy, performance, and operations. Your contributions will directly impact client value and help drive regional and global strategies and programs. Key Responsibilities: - Provide creative input on projects spanning various industries and problem statements - Assist in developing strategies and programs for clients by leveraging data and technology solutions - Collaborate with the Mastercard team to understand clients" needs, agenda, and risks - Cultivate working relationships with client analysts/managers and serve as a trusted partner - Work alongside senior project delivery consultants to identify key findings, create effective presentations, and deliver recommendations to clients - Independently identify issues within a defined area of analysis, structure and synthesize analysis, and present relevant findings - Lead internal and client meetings, contribute to project management, and enhance the firm's intellectual capital - Receive mentorship from consulting leaders to support professional growth and development Qualifications Required: Basic qualifications: - Hold an undergraduate degree with experience in consulting, corporate strategy, business intelligence, business line management, or product management - Demonstrate relevant client or internal stakeholder management experience - Possess logical, structured thinking skills, and an affinity for numerical analysis - Proficient in Word, Excel, and PowerPoint - Ability to handle multiple tasks with various clients in a fast-paced, deadline-driven environment - Effective communication skills in English and the local office language (if applicable) - Eligibility to work in the country of application and acquire necessary travel visas Preferred qualifications: - Ability to identify problems, brainstorm solutions, and implement effective strategies - Experience managing tasks or workstreams in a collaborative team environment with third parties - Relevant industry expertise Additional Details: The role includes responsibilities related to corporate security. Every individual working for or on behalf of Mastercard is required to: - Adhere to Mastercard's security policies and practices - Ensure the confidentiality and integrity of accessed information - Report any suspected information security violation or breach promptly - Complete all periodic mandatory security trainings as per Mastercard's guidelines,
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posted 2 weeks ago
experience11 to 15 Yrs
location
Karnataka
skills
  • Client relationship management
  • Business case development
  • Stakeholder management
  • Leadership
  • Thought leadership
  • Business acumen
  • Analytical skills
  • Financial analysis
  • Project management
  • Operational efficiency
  • Process optimization
  • Presentation skills
  • Strategic guidance
  • Market trends analysis
  • Business performance assessment
  • Recommendation development
  • Business strategy consulting
  • Enterprise cost transformation
  • Digital technologies application
  • AI implementation
  • Datadriven insights
  • Transformation program management
  • Technology architecture development
  • Cloudbased architecture management
  • API integration strategies
  • Enterprise data platforms design
  • Cloud platforms knowledge
  • Integration patterns understanding
  • Excellent communication skills
  • Storytelling skills
  • Influence skills
  • AI
  • automation familiarity
  • Enterprise operating mod
Job Description
Job Description Role Overview: As a corporate and business strategy consultant at PwC, you will analyze client needs, provide consulting services across different strategic areas, and offer guidance and support to help clients develop and implement effective strategies that align with their business objectives and drive growth. You will collaborate with experienced consultants and industry professionals to help clients address complex business challenges. Key Responsibilities: - Lead end-to-end engagements across digital transformation, operating model redesign, and business reinvention. - Define and refine requirements, ensuring they align with client objectives, technological feasibility, and delivery constraints. - Oversee development of business cases, transformation plans, and implementation strategies to ensure value realization. - Collaborate with client executives to design future-state models that integrate people, process, and technology dimensions. - Drive program management activities, tracking interdependencies, risks, and milestones across functional and technical teams. - Provide leadership in defining and managing cloud-based architecture, API integration strategies, and enterprise data platforms. - Work with clients to identify emerging technologies and automation opportunities that accelerate transformation. - Evaluate system landscapes and design digital enablement pathways that improve scalability, agility, and business performance. - Act as a trusted advisor to CXOs, enabling executive decision-making through insight-driven analysis and structured problem solving. - Manage senior stakeholder expectations while fostering collaboration between business and technical teams. - Facilitate executive workshops and working sessions to align strategy, technology, and implementation priorities. - Contribute to the development of intellectual property, solution accelerators, and frameworks within PwC's Growth & BMR portfolio. - Mentor and coach consultants and managers to enhance consulting excellence and domain expertise. - Develop thought leadership and participate in client discussions, presentations, and market development initiatives. Qualifications Required: Candidates are expected to demonstrate foundational knowledge in one or more areas of technology, along with strong analytical skills to effectively understand and address client needs: Must-have Skills: - Proven ability to translate business requirements into digital and operational solutions. - Experience in building business cases and conducting financial analyses to quantify transformation value. - Expertise in managing large-scale transformation programs involving cross-functional, multi-disciplinary teams. - Strong understanding of cloud platforms (Azure, AWS, GCP), integration patterns (APIs), data platforms, and enterprise systems. - Demonstrated comfort engaging with both executives and technical teams (engineering, data, and IT). - Excellent communication, storytelling, and stakeholder management skills to influence decision-making at senior levels. - Experience using analytical and project management tools such as Power BI, Excel, PowerPoint, Alteryx, Visio, Jira, and MS Project. Good-to-have Skills: - Familiarity with AI and automation technologies and how they can drive operational efficiency and growth. - Experience in enterprise operating model design, process optimization, or shared services transformation (GBS/GCC). - Exposure to emerging digital ecosystems and innovation frameworks. - Advanced presentation and facilitation skills for executive-level discussions. - Experience in developing transformation accelerators or digital toolkits to enhance delivery efficiency. Additional Details: Your Opportunity at PwC: - Learn: Develop business acumen, technical, and technology skills. - Apply: Diverse opportunities to showcase your skills in a supportive environment. - Grow: Harness your leadership potential to expand your career. Eligibility Criteria: - MBA / PGDM from a premier/ tier 1 B-School. - 11 - 14 years post MBA relevant experience in strategy consulting with expertise in large scale transformations (Growth Strategy, Business Model Reinvention, Enterprise Digital Value Transformation, ERP), business strategy, business value acceleration, enterprise-level growth. - Exposure to a multinational environment will be an added bonus. Company Overview: - Innovative problem solving: Harness your curiosity and act as an agent for change in society. - Opportunities and emerging technology: Gain access to a global network of experts and resources, build your credentials and experience. - Professional growth and learning: In-depth training programs and mentorship options to support your personalized growth and development journey. - Inclusive and collaborative culture: Thrive in a collaborative environment that values diverse perspectives and champions inclusivity. - Skills-driven work: Develop business acumen, hone your technical skills and explore diverse opportunities to showcase your skills.,
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posted 2 months ago
experience2 to 6 Yrs
location
Haryana
skills
  • Data analysis
  • Automation
  • Salesforce CRM
  • Power BI
  • SQL
  • Python
  • Google Apps Script
  • Sales processes
  • Microsoft Office Suite
  • API integrations
  • Lead enrichment tools
  • Analytics tools
Job Description
Role Overview: As a Sales Operations Specialist at our company, you will play a critical role in analyzing business processes, optimizing sales workflows, and driving data-driven decision-making. Your highly analytical and detail-oriented approach will help in generating actionable insights for sales and business operations. Collaborating with cross-functional teams, you will enhance efficiency and effectiveness in sales, marketing, and operations. Key Responsibilities: - Analyze large, complex datasets to generate actionable sales and business operations insights. - Assess current business processes, identify gaps, and recommend improvements. - Automate workflows and integrate tools using APIs and automation platforms like Zapier. - Collaborate with sales, marketing, and operations teams to enhance efficiency and effectiveness. - Perform Data Enrichment and Lead Generation for outbound outreach. Qualification Required: - 2-5 years of experience in a data-driven analytical role. - Engineering background (Computer Science, IT, or related fields preferred). - Hands-on experience with Salesforce CRM. - Proficiency in Microsoft Office Suite (Excel, PowerPoint, etc.). - Familiarity with Power BI or similar reporting tools. Additional Company Details: Act as our customers" partner on the inside, learning what they need, and creating solutions to help them go further. We continuously strive to improve, aiming for a higher standard than our last. Fearlessly accountable in everything we do, we believe in building each other up, helping each other grow both professionally and personally. If you resonate with our values and mission, click now to apply and be a part of our community.,
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posted 1 day ago
experience10 to 14 Yrs
location
Karnataka
skills
  • Data Analysis
  • Business Strategy
  • Operations Management
  • Leadership
  • Team Management
  • Strategic Thinking
  • Operational Excellence
  • Analytical Acumen
  • Crossfunctional Collaboration
Job Description
Role Overview: As an Associate Vice President (AVP) Business Strategy and Operations at Tracxn, you will play a crucial role in driving impact and innovation within the organization. Your responsibilities will involve developing and executing business strategies, optimizing operations, and fostering growth across your department. Working closely with senior leadership, you will leverage data to derive insights, identify opportunities, and translate plans into tangible results. This leadership position requires a data-driven decision-maker who can lead with strategy, agility, and excellence. Key Responsibilities: - Develop and implement business strategies aligned with Tracxn's mission and departmental goals. - Analyze market trends, competitive landscapes, and internal performance metrics to identify growth opportunities. - Collaborate with leadership to establish short- and long-term goals and create roadmaps for achieving them. - Execute strategic initiatives, monitor progress, and measure success through defined KPIs. - Oversee day-to-day operations, streamline processes for efficiency, and implement automation tools for monitoring performance. - Conduct operational audits, identify areas for process optimization, and drive continuous improvement initiatives using data-driven insights. - Act as a liaison between the department and senior leadership to ensure alignment with organizational objectives. - Work cross-functionally with teams such as Product, Sales, Marketing, and Customer Success to drive business outcomes. - Engage with external partners, vendors, or clients to support business goals. - Lead and mentor a team of managers and analysts, fostering a high-performance and collaborative culture. - Set clear goals, provide regular feedback, and support professional growth to build a results-driven, inclusive, and innovative team environment. Qualifications & Skills: - Education: Bachelors degree in Business, Engineering, Finance, or a related field. MBA or equivalent preferred. - Experience: Up to 10 years of experience in business strategy, operations, consulting, or program management, with leadership experience being essential. - Strong proficiency in data analysis and reporting tools. - Excellent problem-solving skills with a strong analytical mindset. - Strong communication skills, with experience in presenting to senior leadership. Key Competencies: - Strategic Thinking: Ability to align departmental strategies with organizational goals. - Operational Excellence: Skilled in optimizing processes and driving efficiencies. - Analytical Acumen: Strong data-driven decision-making capabilities. - Leadership: Proven experience leading and developing high-performance teams. - Cross-functional Collaboration: Ability to work effectively across teams and departments. (Note: Omitted "Why Join Tracxn " section as it was not included in the JD),
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posted 5 days ago
experience10 to 14 Yrs
location
Karnataka
skills
  • Governance
  • Business Strategy
  • Communication
  • Collaboration
  • Data Analytics
  • Risk Management
  • Process Improvement
  • Decisionmaking
Job Description
Join our diverse and inclusive team as a Governance and Business Strategy Manager, where your talents will promote strategic initiatives and shape governance protocols. This influential role offers unparalleled exposure to senior management and the chance to significantly impact our organization's strategic direction. We value diversity and provide reasonable accommodations for religious practices and disability needs. As the Vice President, TCoE Governance and Business Strategy Manager within the Control Management organization, you will play a pivotal role in shaping governance protocols and promoting strategic business initiatives. You will have the opportunity to influence senior management, develop comprehensive governance frameworks, and lead the execution of global strategies. Your work will involve high-impact communication, cross-functional collaboration, and data-promoten decision-making, all while fostering a culture of continuous innovation and improvement. **Key Responsibilities:** - Design and implement governance frameworks to enhance decision-making and align with organizational objectives. - Lead execution of TCoE global strategy across GCC, coordinating with global partners for seamless operations. - Advise senior management on optimizing people and processes to support evolving organizational strategy. - Develop and execute strategies to address complex business challenges and influence high-level decisions. - Oversee business reviews and presentations, ensuring clarity and strategic focus for senior management. - Deliver compelling presentations that translate complex data into actionable insights for stakeholders. - Foster cross-functional collaboration across business, operations, legal, compliance, risk, audit, and technology. - Serve as liaison between departments to ensure effective communication and implementation of strategies. - Analyze control and risk data to identify trends, propose actions, and support business programs using advanced analytics. - Drive innovation and process improvement by identifying gaps and leading initiatives for operational efficiency. - Engage with senior management as a key contact, providing thought leadership and ensuring strategic alignment. **Qualification Required:** - Bachelors degree or equivalent experience required; advanced degree/MBA - 10+ years of experience spread across governance, chief of staff, business management, operations and risk management roles. - Proficiency in data analytics and reporting tools, such as Tableau, and the Microsoft Office Suite (Word, Excel, PowerPoint, Visio). - Strong knowledge of control and risk management concepts, with proven analytical and problem-solving skills. - Experience working in a matrix organization and across various regions This role offers a challenging and rewarding opportunity to drive strategic initiatives and influence the future direction of our organization. If you are a strategic thinker with a passion for governance and business strategy, we invite you to apply and make a significant impact.,
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posted 6 days ago
experience2 to 6 Yrs
location
Karnataka
skills
  • Design Thinking
  • Data Analysis
  • Stakeholder Management
  • Operations Strategy
  • CX Design
  • CX Operations
Job Description
**Job Description:** As the CX Strategy Manager, you will play a crucial role as the bridge between customers and the business. Working closely with stakeholders from various departments, including tech, product, category, revenue, supply chain, last mile delivery, and contact center, you will translate customer needs, pain points, and desires into clear operating roadmaps for each team. Your responsibilities will include partnering with teams to devise structural solutions through deep design and ensuring accountability for CX delivery by driving rigor on customer-facing operating metrics. This position offers a unique blend of strategy and design with significant operational exposure. **Key Responsibilities:** - Drive ops-heavy design thinking by converting customer pain points into structured problem statements, prototyping solutions, and piloting them quickly. - Identify root causes of negative CX trends using contact center and platform data while leading zero-defect and effort-reduction initiatives. - Translate strategic CX priorities into actionable processes, policies, and technological solutions across the organization. - Build and lead the CX strategy roadmap across various contact points such as voice, chat, app, social media, and offline experience nodes. - Collaborate with the tech/product team to design systemic solutions that minimize escalations and enhance first-touch resolution. - Manage executive-level stakeholder alignment on customer-centric initiatives, owning CX charters in quarterly business planning. **Qualifications Required:** - Engineering or MBA degree from a Tier-1 institute (IITs, IIMs, ISB). - At least 3 years of experience in operations strategy/design, CX design/operations. - Previous experience in high-volume, distributed operations environments, such as e-commerce, quick commerce, food tech, or omni-channel D2C brands. - Strong design thinking orientation with the ability to break down complex journeys into system-level flows. - Proficient analytical mindset comfortable working with operations data, root cause trees, and business impact sizing. - Experience in startups within B2C, e-commerce, logistics, or food tech, with prior roles in Ops Design, Service Design, or CX innovation, is advantageous. We hope that you will find this role exciting as you get to create and lead customer-first experiences in one of India's fastest-growing consumer brands. Operating at the intersection of strategy, design, and execution, this role goes beyond mere advisory functions and allows you to be part of a team that truly values customer experience as a business differentiator, rather than just a support function.,
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