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5,076 Operations Jobs in Delhi

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posted 2 weeks ago

Team Leader

Orbitouch Outsourcing Private Limited
experience4 to 9 Yrs
Salary2.5 - 5 LPA
location
Delhi, Bangalore+3

Bangalore, Tamil Nadu, Hyderabad, Pune

skills
  • telecom infrastructure
  • team handling
  • management
  • tower
Job Description
Urgent Hiring for Team Lead (Hyderabad, Pune, Delhi, Bangalore, Tamil Nadu)  Job Description: Dy. Team Lead /Project Lead /Sr Engineer- Telecom Infrastructure Locations: Hyderabad, Pune, Delhi, Bangalore, Tamil Nadu Required experience-4 years Ctc range-upto 6 lpa (Depends on interview)  Industry: Telecom Infrastructure Job Summary:We are seeking a dynamic Team Lead to oversee and drive telecom infrastructure projects within a circle. The ideal candidate will be responsible for the end-to-end execution of tower projects, including technical audits, new tower execution, structural strengthening, and maintenance, all while ensuring strict cost control and adherence to budgets. Key Responsibilities: Circle Management: Take overall charge of business, operations, and administration for telecom infrastructure projects in the assigned circle. Technical Project Execution: Lead key project activities including: Technical Audits: Conducting and managing structural, electrical, and safety audits of telecom tower sites. Tower Execution: Overseeing the rollout and construction of new telecom towers (Greenfield) and colocation projects. Tower Strengthening: Planning and executing the strengthening and retrofitting of existing towers to meet new load requirements.  Tower Maintenance: Managing preventive and corrective maintenance schedules to ensure maximum site uptime and structural integrity. Site Monitoring & Reporting: Monitor site inspections, track project progress, and ensure timely and accurate report submission to clients. Client Management: Represent the company at client offices, acting as the primary point of contact to resolve all technical and administrative issues. Cost & Budget Control: Manage project budgets meticulously, controlling costs for all execution, strengthening, and maintenance activities to ensure financial targets are met. Team Leadership & Guidance: Provide daily guidance and technical support to a team of field engineers, ensuring high-quality work and adherence to safety standards. Resource & Task Management: Optimize the utilization of all resources (human and material). Allocate tasks internally and ensure completion within defined SLAs. Internal Coordination: Manage project flow between internal departments and provide regular updates on project status to the client and management. Job Specification (Qualifications & Skills) Essential Qualifications: A full-time degree in Civil, Mechanical, or Electrical Engineering. A Post Graduate Diploma in Construction Management (PGDCM) or similar management qualification is preferred. Required Experience: 4 to 5 years of experience in engineering and project management, preferably in the telecom infrastructure sector. Proven hands-on experience in at least three of the following areas is mandatory: Technical / Structural Audits of Telecom Towers. Tower Execution and Rollout. Structural Strengthening and Retrofitting of Towers. Maintenance of Passive Telecom Infrastructure. NDT for civil foundations TLVA SST/ BFS for Building Project Cost Control and Budget Management. Experience in independently managing a team of 15-20 field engineers or labor teams. Essential Skills & Competencies: Excellent verbal and written communication skills for effective client interaction and team management. Strong managerial and problem-solving abilities. Well versed with IS code and shall prosses abilities read & interpret the drawings  Must be proficient in the MS Office package (Word, Excel, PowerPoint). Must be willing to travel extensively across India and abroad as per project requirements. // Interested Candidates can share there CV on Mail or What's app for Shortlisting //
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posted 2 weeks ago
experience3 to 7 Yrs
location
All India, Gurugram
skills
  • SQL
  • Excel
  • Data Analysis
  • Business Analysis
  • Data Visualization
  • BI Tools
  • CRM Systems
Job Description
As a Business Analyst at noon, you will be a core member of the Customer Service Analytics team, responsible for leveraging analytical skills to understand customer behavior and contact drivers, define operational requirements, and contribute to projects that enhance customer experience (CX) and drive efficiency in support processes. **Key Responsibilities:** - Conduct in-depth data querying and analysis on customer contact data to identify root causes of customer issues for all Business units in noon, noon in Minutes, Namshi, NowNow, and noon food. - Utilize SQL and Excel daily to extract, manipulate, and analyze large, complex datasets, ensuring data integrity and accuracy. - Design, develop, and maintain operational dashboards and reports in BI tools (Tableau, Power BI, etc.) that track key Customer Service KPIs (CSAT, AHT, FCR, etc.) and communicate performance to business stakeholders. - Execute ad-hoc analytical deep dives to answer specific business questions from operations and leadership teams on time. **Requirements:** - 3+ years of hands-on experience in a Business Analyst, Data Analyst, or quantitative role, ideally within an e-commerce, quick commerce, logistics, or high-volume service/tech company. - Bachelor's degree in Business Administration, Economics, Engineering, Computer Science, or a related quantitative field. **Technical Expertise:** - Expert proficiency in SQL (intermediate to advanced query writing, including joins, subqueries, and aggregation) for data extraction and manipulation is MANDATORY. - High proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, complex functions) for data modeling and presentation. - Experience with at least one major Data Visualization/BI tool (e.g., Tableau, Power BI, Google Data Studio) for building clear dashboards. - Familiarity with CRM systems (like Zoho, Freshdesk, or proprietary tools) data structure and usage is a strong plus. **Core Competencies:** - Analytical Rigor: Proven ability to structure a problem, select the right metrics, and derive accurate, insightful conclusions from data. - Communication: Excellent written and verbal communication skills to articulate findings and requirements clearly to both technical and non-technical audiences. - Stakeholder Collaboration: Demonstrated ability to manage expectations and work effectively with cross-functional teams (Operations, Product, Tech) to drive consensus and delivery. - Business Acumen: A solid understanding of key e-commerce and Customer Service metrics (CSAT, AHT, contact reasons, churn) and their financial/operational impact. If you are someone with high standards, who understands the value of hard work, is relentlessly resourceful, operates with a deep bias for action, and has the courage to be fiercely original, then you might excel in the dynamic environment at noon. Be ready to adapt, pivot, and learn as these qualities are essential for success at noon. As a Business Analyst at noon, you will be a core member of the Customer Service Analytics team, responsible for leveraging analytical skills to understand customer behavior and contact drivers, define operational requirements, and contribute to projects that enhance customer experience (CX) and drive efficiency in support processes. **Key Responsibilities:** - Conduct in-depth data querying and analysis on customer contact data to identify root causes of customer issues for all Business units in noon, noon in Minutes, Namshi, NowNow, and noon food. - Utilize SQL and Excel daily to extract, manipulate, and analyze large, complex datasets, ensuring data integrity and accuracy. - Design, develop, and maintain operational dashboards and reports in BI tools (Tableau, Power BI, etc.) that track key Customer Service KPIs (CSAT, AHT, FCR, etc.) and communicate performance to business stakeholders. - Execute ad-hoc analytical deep dives to answer specific business questions from operations and leadership teams on time. **Requirements:** - 3+ years of hands-on experience in a Business Analyst, Data Analyst, or quantitative role, ideally within an e-commerce, quick commerce, logistics, or high-volume service/tech company. - Bachelor's degree in Business Administration, Economics, Engineering, Computer Science, or a related quantitative field. **Technical Expertise:** - Expert proficiency in SQL (intermediate to advanced query writing, including joins, subqueries, and aggregation) for data extraction and manipulation is MANDATORY. - High proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, complex functions) for data modeling and presentation. - Experience with at least one major Data Visualization/BI tool (e.g., Tableau, Power BI, Google Data Studio) for building clear dashboards. - Familiarity with CRM systems (like Zoho, Freshdesk, or proprietary tools) data structure and usage is a strong plus. **Core Competencies:** - Analytical Rigor: Proven ability to structure a problem, select the right metrics, and derive accurate, in
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posted 2 weeks ago
experience10 to 14 Yrs
location
Noida, Uttar Pradesh
skills
  • Leadership
  • Project Management
  • IT Operations
  • Strategic Alliances
  • Team Leadership
  • Presentation Skills
  • Adaptability
  • Stakeholder Communication
  • ProblemSolving
  • DecisionMaking
Job Description
As a dynamic and results-driven IT Project and Operations Manager at Codinix, you will play a pivotal role in overseeing end-to-end project delivery, streamlining IT operations, and managing cross-functional teams. Your strong leadership and collaboration skills will be essential in driving strategic technology initiatives aligned with business goals. **Key Responsibilities:** - **Project Management:** - Lead the planning, execution, and delivery of multiple concurrent IT projects. - Define project scope, goals, deliverables, timelines, and resource allocation. - Manage budgets, risk assessments, change management, and project documentation. - Monitor progress and report performance using project management tools. - **IT Operations:** - Ensure the stability, scalability, and security of IT infrastructure and systems. - Oversee day-to-day IT operations, system upgrades, compliance, and process optimization. - Collaborate with internal teams to identify areas for automation, efficiency, and innovation. - **Strategic Alliances:** - Build and manage partnerships with technology vendors, service providers, and business partners. - Negotiate contracts, evaluate vendors, and align external capabilities with internal needs. - Drive co-innovation initiatives and strategic technology collaborations to support business objectives. - **Team Leadership:** - Lead, mentor, and develop a high-performing team of IT professionals and project managers. - Promote a culture of accountability, continuous improvement, and innovation. - Foster collaboration across departments to ensure alignment on IT strategy and delivery. **Qualifications & Skills:** - **Education:** - Bachelors degree in Computer Science, Information Technology, Business Administration, or related field. - **Experience:** - 10+ years of experience in IT project and operations management. - Proven track record of managing complex IT projects and cross-functional teams. - Strong experience in building and managing strategic technology partnerships. - Exposure to cloud computing, enterprise systems, cybersecurity, and digital transformation. - **Skills:** - Exceptional leadership and people management skills. - Strong analytical, problem-solving, and decision-making abilities. - Excellent stakeholder communication and presentation skills. - Knowledge of modern project management methodologies and IT frameworks. - High adaptability in fast-paced, evolving environments. In this role, you will be evaluated based on: - On-time and on-budget project delivery. - Operational efficiency improvements such as system uptime and ticket resolution time. - Team performance and employee engagement scores. - Value and impact of strategic partnerships on business outcomes. Join Codinix for the opportunity to lead high-impact IT initiatives, work in an innovation-driven culture, and enjoy competitive salary, benefits, and career growth opportunities.,
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posted 1 week ago

Loan Operations Manager

Credmart Services Private Limited
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Relationship Management
  • Sales Performance
  • Negotiation
  • Communication
  • Home Loan
  • Loan Against Property
  • DSA network handling
  • Problemsolving
  • MIS Management
Job Description
Role Overview: You will be joining Credmart as a Team Leader / Manager in the Home Loan & Loan against Property (HL & LAP) vertical. This on-site role based in Noida requires 3-7 years of experience in HL & LAP with a strong DSA network handling background. Your primary responsibility will be to drive business through the DSA network, ensuring seamless process execution, and exceeding sales targets. Your expertise in HL/LAP products, relationship management, and sales performance will be crucial in this role. Key Responsibilities: - Manage and nurture DSA relationships - Drive sales performance and business growth - Mentor the sales team - Ensure customer satisfaction - Monitor daily activities through MIS and reporting Qualification Required: - Proven experience in Home Loan (HL) and Loan Against Property (LAP) products - Strong hands-on exposure to the DSA (Direct Selling Agent) ecosystem - Ability to build and maintain strong relationships with DSAs and financial partners - Demonstrated success in achieving monthly sales targets - Excellent negotiation, communication, and problem-solving skills - Ability to monitor daily performance, maintain MIS, and ensure smooth process execution - Bachelor's degree in Finance, Business Administration, or a related field (preferred),
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posted 1 month ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Project Management
  • Operations Management
  • Finance
  • Marketing
  • Investment
  • HR
  • Administration
  • Leadership
  • Team Management
  • Communication
  • Crisis Management
  • Compliance
  • Stakeholder Management
  • Strategic Thinking
  • Decisionmaking
  • Problemsolving
Job Description
As a highly skilled and experienced Project Manager / Operations Manager, you will be responsible for overseeing and managing the operations of multiple departments within our organization, including Finance, Marketing, Investment, HR, and Admin. Your role will require a proactive, hands-on approach to problem-solving and ensuring the seamless execution of day-to-day operations. The ideal candidate should possess a "get-things-done" attitude, strong leadership capabilities, and the ability to drive efficiency across teams. You will be the primary decision-maker in the absence of senior management, ensuring business continuity and strategic execution. Key Responsibilities: - Oversee and manage daily operations across all departments, ensuring smooth workflows and resolving any challenges. - Act as the primary decision-maker in the absence of senior management, ensuring business continuity and strategic execution. - Develop and implement operational processes and procedures to enhance efficiency and optimize team performance. - Supervise and manage a team of 30-40 employees, ensuring productivity, accountability, and alignment with company goals. - Foster interdepartmental communication and collaboration to drive organizational success. - Identify and resolve operational bottlenecks, striving for continuous improvement and innovation. - Ensure compliance with company policies, legal requirements, and industry best practices. - Work closely with senior leadership to align operations with strategic business objectives. - Handle crisis management, problem-solving, and quick decision-making to mitigate risks and challenges. - Maintain a strong focus on execution and accountability, ensuring tasks and projects are completed efficiently. Key Requirements: - Proven experience in running a business, ideally in consulting, investment banking, or professional services. - Strong leadership and decision-making skills with the ability to manage multiple business functions. - Hands-on approach to problem-solving with a "get-things-done" attitude. - Excellent organizational and project management skills with the ability to handle multiple tasks under pressure. - Strong communication, negotiation, and stakeholder management skills. - Entrepreneurial mindset with a strategic vision and a deep understanding of business operations. - Ability to adapt quickly to dynamic business challenges and market shifts. Preferred Qualifications: - Prior experience in a consulting firm, startup, or professional services industry. - Strong analytical and strategic thinking capabilities with a results-oriented approach. - Experience in process optimization and driving operational efficiencies. - Knowledge of compliance, legal regulations, and best industry practices. If you are a dynamic leader with experience managing complex operations and are ready to take on a senior leadership role, we invite you to apply and help us drive our company's success.,
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posted 1 day ago

Team Leader Operations

SHARMA TRADERS ENTERPRISES
experience2 to 7 Yrs
Salary20 - 32 LPA
WorkContractual
location
Delhi, Chattisgarh+8

Chattisgarh, Hyderabad, Andhra Pradesh, Madhya Pradesh, Gurugram, Kolkata, Rajasthan, Pune, Mumbai City

skills
  • proven
  • leader
  • a
  • supervisor
  • excellent organisational leadership skills
  • experience
  • excellent communication interpersonal presentation skills
  • work
  • team
  • as
Job Description
Monitoring and leading an entire group. They are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. Team Leader responsibilities include:Creating an inspiring team environment with an open communication cultureSetting clear team goalsDelegating tasks and set deadlines for your internal team.  We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.  ResponsibilitiesCreate an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coaching.  Requirements and skillsProven work experience as a team leader or supervisorIn-depth knowledge of performance metricsGood PC skills, especially MS ExcelExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skills
posted 1 week ago

Senior Operation Manager

SAIKOR SECURITY TRAINING AND SERVICES PRIVATE LIMITED
experience10 to 20 Yrs
Salary3.5 - 12 LPA
location
Delhi, Kasaragod+8

Kasaragod, Chennai, Ernakulam, Hyderabad, Pala, Kerala, Mumbai City, Wayanad, Thiruvananthapuram

skills
  • supply chain management
  • project management
  • hvac
  • power plants
  • detailing engineer
  • sale management.
  • hse manager
  • supervisors
  • chemical engineering structural design
  • store manager
Job Description
Manages the establishment and administration of a defined set of professional/operational services, programs, and initiatives of key significance to a major, self-contained operational component of the University. Primary responsibilities are focused on one or more broadly defined core functional areas, such as faculty and staff human resources management, specialized administrative/financial management, business development and management, or academic/student support services. Assumes a leadership role in the provision of professional services specific to the functional area of focus, ensuring that existing and emergent programs and services are in compliance with relevant laws and regulations, institutional policies, and best practices and that they are in direct support of the overall goals and objectives of the enterprise. Collaborates directly with senior leadership on the development of strategies to enhance the value and cost-effectiveness of all outcomes within the functional area of operation, and participates in overall decision making as a member of the senior management team of the enterprise. Duties and Responsibilities Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus. Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus. Provides professional consultation and leadership to all faculty and staff employed by the component and service as the principal point expertise on all matters relating to the specified functional area of focus. Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within specified functional area of operation, as applicable to the specified functional area of focus. Designs, coordinates, and implements training programs for personnel within the organization and its components regarding the nature and application operating policies and procedures. Manages and/or provides day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities, as appropriate to the position. May represent the organization to governmental agencies, funding agencies, national organizations, and/or the general public; may represent the principal executive at various community and/or business meetings, as assigned. May serve as Campus Security Authority as outlined by the Clery Act. Performs miscellaneous job-related duties as assigned. Minimum Job Requirements Bachelor's degree; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Knowledge, Skills and Abilities Required Comprehensive applied knowledge and expertise, gained at a professional level, in all aspects of the area of focus applicable to the specified role. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions. Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community. Advanced analytical, evaluative, and objective critical thinking skills. Working knowledge and understanding of the principles and processes of computerized business and operating systems. Ability to gather data, compile information, and prepare reports. Knowledge and understanding of integrated program planning, development, and administration within a public institution environment. Skill in organizing resources and establishing priorities. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to provide technical guidance and leadership to professional personnel in area of expertise. Ability to develop and present educational programs and/or workshops.  
posted 1 week ago

Hotel Operations Manager

ODH DEVELOPERS PRIVATE LIMITED
ODH DEVELOPERS PRIVATE LIMITED
experience11 to 21 Yrs
location
Delhi, Singapore+17

Singapore, Oman, Balaghat, Nelamangala, Zimbabwe, Saudi Arabia, Ahmedabad, Chennai, Nepal, Sudan, Hyderabad, Gurugram, Norway, Kolkata, Zambia, Mumbai City, Kenya, Samba

skills
  • budgeting
  • management
  • problem
  • time
  • communication
  • leadership
  • skills
  • project
  • organizational
  • solving
Job Description
We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills. Hotel Manager Responsibilities: Overseeing personnel, including receptionists, kitchen staff, and office employees. Monitoring employee performance and conducting regular evaluations to help improve customer service. Collecting payments and maintaining records of budgets, funds, and expenses. Welcoming and registering guests once they arrive. Resolving issues regarding hotel services, amenities, and policies. Organizing activities and assigning responsibilities to employees to ensure productivity.
posted 2 weeks ago
experience4 to 8 Yrs
location
All India, Gurugram
skills
  • Sales Operations
  • Management Consulting
  • Finance
  • Program Management
  • Operational excellence
  • Change management
  • Planning
  • Communication skills
  • GotoMarket Strategy
  • Strategy
  • Operations
  • Collaborating with crossfunctional teams
  • Influencing without authority
  • Delivery of priority initiatives
  • Process improvements
  • Customer support ecosystem
  • Program execution
  • Problemsolving
Job Description
As an applicant for this position, you will have the opportunity to work in either Gurugram, Haryana, India or Hyderabad, Telangana, India as per your preference. **Role Overview:** You will be responsible for managing various aspects of Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. Your role will involve overseeing rhythm of business activities like annual business planning, headcount management, conducting business reviews, and goal setting. **Key Responsibilities:** - Collaborate with cross-functional teams to drive operational excellence - Influence without authority to deliver priority initiatives, process improvements, and change management - Demonstrate an understanding of the customer support ecosystem - Shift seamlessly between planning and program execution - Utilize excellent communication skills to address customer and operational issues effectively **Qualifications Required:** - Bachelor's degree or equivalent practical experience - 4 years of experience in relevant fields such as Go-to-Market Strategy, Sales Operations, or Management Consulting - MBA or other advanced degree (preferred) - Ability to influence and drive change within the organization - Strong problem-solving skills and a passion for resolving operational challenges Please note that additional details about the company were not provided in the job description. As an applicant for this position, you will have the opportunity to work in either Gurugram, Haryana, India or Hyderabad, Telangana, India as per your preference. **Role Overview:** You will be responsible for managing various aspects of Go-to-Market Strategy, Sales Operations, Strategy and Operations, Management Consulting, Finance, or Program Management. Your role will involve overseeing rhythm of business activities like annual business planning, headcount management, conducting business reviews, and goal setting. **Key Responsibilities:** - Collaborate with cross-functional teams to drive operational excellence - Influence without authority to deliver priority initiatives, process improvements, and change management - Demonstrate an understanding of the customer support ecosystem - Shift seamlessly between planning and program execution - Utilize excellent communication skills to address customer and operational issues effectively **Qualifications Required:** - Bachelor's degree or equivalent practical experience - 4 years of experience in relevant fields such as Go-to-Market Strategy, Sales Operations, or Management Consulting - MBA or other advanced degree (preferred) - Ability to influence and drive change within the organization - Strong problem-solving skills and a passion for resolving operational challenges Please note that additional details about the company were not provided in the job description.
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posted 2 weeks ago

Senior Travel Operations Manager - Group Tour

EdTerra Edventures Private Limited
experience5 to 9 Yrs
location
Delhi
skills
  • travel
  • vendor management
  • costings
  • leadership
  • operations management
  • communication
  • customer experience
  • team management
  • budget management
  • budgeting
  • cost management
  • negotiation
  • team leadership
  • safety regulations
  • travel logistics
  • customer service
  • safety compliance
  • team coordination
  • process improvement
  • cost optimization
  • iternary
  • organizational skills
  • problemsolving
  • journey planning
Job Description
As a Domestic Operations Manager at EdTerra Edventures, you will play a crucial role in overseeing and managing the operational aspects of domestic educational journeys. Your primary responsibility will be to ensure smooth execution, cost control, and exceptional customer experiences while upholding rigorous safety standards. **Key Responsibilities:** - **Journey Planning and Execution:** - Oversee end-to-end operational planning and execution of domestic educational tours. - Collaborate with the Product and Sales teams to align journey designs with educational objectives. - Ensure adherence to safety standards and quality guidelines. - **Cost Management and Budgeting:** - Control costs related to transportation, accommodation, food, and other logistics. - Optimize vendor negotiations to maintain budget efficiency. - Monitor expenses and maintain profitability for each tour. - **Team Coordination and Leadership:** - Manage and lead the domestic operations team, including Tour Coordinators and Support Staff. - Facilitate training and development programs to enhance team performance. - **Vendor and Stakeholder Management:** - Build and maintain strong relationships with vendors, partners, and other stakeholders. - Ensure timely and efficient communication to resolve operational challenges. - **Customer Experience and Safety Compliance:** - Ensure exceptional customer experiences by addressing student and school requirements. - Implement safety protocols and manage emergency situations effectively. - **Process Improvement and Reporting:** - Continuously improve operational processes for efficiency and effectiveness. - Generate detailed reports on operational performance, budgets, and customer feedback. **Qualifications And Requirements:** - Bachelor's degree in Business Administration, Travel & Tourism Management, or a related field. - 5+ years of experience in operations management, preferably in the travel or education sector. - Strong leadership and team management skills. - Excellent organizational and problem-solving abilities. - Proficiency in budget management and cost optimization. - Outstanding communication and negotiation skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. **Preferred Skills:** - Experience in educational travel or student tours is highly desirable. - Familiarity with safety regulations and risk management practices. - Knowledge of travel logistics, vendor management, and customer service. In addition to the above, EdTerra Edventures is India's largest student education travel company, empowering students with 21st-century skills essential for their future success. The company has successfully collaborated with over 130 top schools across India and impacted more than 70,000 students. With offices in Mumbai and Hyderabad, and headquarters in New Delhi, EdTerra offers a collaborative and dynamic work environment, competitive compensation, and growth opportunities. Join us to be a part of a leading student education travel company and make a meaningful impact on student learning and growth.,
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posted 7 days ago

Travel Operations Manager

Young Edsplorer Pvt. Ltd.
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Travel Management
  • Travel Arrangements
  • GDS
  • Amadeus
  • Negotiation
  • Vendor Management
  • Budgeting
  • Analytical Skills
  • Communication Skills
  • Customer Service
  • Interpersonal Skills
  • Computer Skills
  • Budget Reports
  • VISA Formalities
  • Itinerary Planning
  • Corporate Travel Policies
  • Geography Knowledge
Job Description
As a travel manager at Young Edsplorer, you will play a crucial role in optimizing our travel operations and providing enriching experiences for students beyond the classroom. Your responsibilities will include: - Having knowledge of USA, Australia, Europe & other international as well as domestic destinations. - Managing VISA formalities for various destinations. - Utilizing experience on GDS and Amadeus. - Negotiating preferred rates with travel vendors. - Handling groups and creating customized travel itineraries. - Maintaining positive relationships with vendors such as car rentals, hotels, and airlines. - Planning and booking travel accommodations. - Researching travel deals and evaluating prices. - Assisting with any travel-related issues that may arise. - Creating, optimizing, and monitoring corporate travel policies. - Preparing travel budget reports. - Analyzing and preparing reports on travel spend. Qualifications required for this role include: - A bachelor's degree in tourism, travel, or hospitality. - A minimum of 3 years experience in the outbound travel industry. - Supervisory experience may be preferred. - Certification in travel or hospitality may be advantageous. - Knowledge of travel management processes. - Hands-on experience with the Amadeus GDS tool. - Excellent attention to detail and organizational skills. - Good communication, customer service, and interpersonal skills. - Basic understanding of Geography. - Strong computer skills. Young Edsplorer is a dynamic travel company specializing in organizing experiential learning travel programs for schools and colleges. Your role as a travel manager will be crucial in providing students with enriching experiences that go beyond the classroom.,
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posted 2 weeks ago
experience4 to 8 Yrs
location
All India, Gurugram
skills
  • Logistics
  • Operations Management
  • Inventory Planning
  • Warehouse Management
  • Fleet Management
  • Team Management
  • Customer Experience
  • Financial Analysis
  • Communication
  • Leadership
Job Description
As an experienced Operations Manager, you will be responsible for overseeing last mile delivery and warehouse operations. Your role will involve managing global operations leadership, warehouse management, last-mile delivery, fleet & team management, customer experience & collaboration, operational excellence, network planning, optimization, and leadership. Key Responsibilities: - Oversee and manage last mile delivery operations across all Global cities to ensure efficiency, timely deliveries, and superior customer experience. - Manage inventory planning and warehouse efficiency while ensuring cost-effectiveness and compliance with safety and legal standards. - Design and implement end-to-end unit cost strategies and manage the complete last-mile cycle, including 3PL relationships. - Improve fleet management practices, optimize operational costs, and mentor Delivery Centre Managers. - Enhance customer experience and service quality by collaborating with Finance, Customer Service, and Head Office for seamless operations. - Develop and implement policies, procedures, and best practices to drive cost efficiency, monitor production KPIs, and perform quality controls. - Recruit, train, and supervise staff, make key policy, planning, and strategy decisions to achieve operational objectives. Qualifications Required: - 4-6 years of proven experience as an Operations Manager or similar role in logistics/operations. - Solid knowledge of organizational effectiveness, operations management, budgeting, forecasting, and financial analysis. - Excellent communication, leadership, and organizational skills. - Degree in Business, Operations Management, or a related field; MBA from tier 1 campuses such as IIT, NITIE, or IIMs. What We Offer: - Global Exposure: Lead international operations and drive strategy from a central hub in India, interfacing with global teams and markets. - Innovative Environment: A culture that values innovation, continuous improvement, and operational excellence. - Career Growth: Opportunities for professional development and career advancement within a rapidly expanding global business. - Impactful Role: Direct influence on enhancing customer experience and operational efficiency across a diverse, international logistics network. As an experienced Operations Manager, you will be responsible for overseeing last mile delivery and warehouse operations. Your role will involve managing global operations leadership, warehouse management, last-mile delivery, fleet & team management, customer experience & collaboration, operational excellence, network planning, optimization, and leadership. Key Responsibilities: - Oversee and manage last mile delivery operations across all Global cities to ensure efficiency, timely deliveries, and superior customer experience. - Manage inventory planning and warehouse efficiency while ensuring cost-effectiveness and compliance with safety and legal standards. - Design and implement end-to-end unit cost strategies and manage the complete last-mile cycle, including 3PL relationships. - Improve fleet management practices, optimize operational costs, and mentor Delivery Centre Managers. - Enhance customer experience and service quality by collaborating with Finance, Customer Service, and Head Office for seamless operations. - Develop and implement policies, procedures, and best practices to drive cost efficiency, monitor production KPIs, and perform quality controls. - Recruit, train, and supervise staff, make key policy, planning, and strategy decisions to achieve operational objectives. Qualifications Required: - 4-6 years of proven experience as an Operations Manager or similar role in logistics/operations. - Solid knowledge of organizational effectiveness, operations management, budgeting, forecasting, and financial analysis. - Excellent communication, leadership, and organizational skills. - Degree in Business, Operations Management, or a related field; MBA from tier 1 campuses such as IIT, NITIE, or IIMs. What We Offer: - Global Exposure: Lead international operations and drive strategy from a central hub in India, interfacing with global teams and markets. - Innovative Environment: A culture that values innovation, continuous improvement, and operational excellence. - Career Growth: Opportunities for professional development and career advancement within a rapidly expanding global business. - Impactful Role: Direct influence on enhancing customer experience and operational efficiency across a diverse, international logistics network.
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posted 2 weeks ago
experience3 to 7 Yrs
location
Delhi
skills
  • MS Excel
  • MS Word
  • Communication
  • Coordination
  • Strong organizational skills
  • Multitasking skills
  • Email communication
  • Basic knowledge of accounts
  • Backoffice operations
  • Leadership abilities
Job Description
Role Overview: As an Operations Manager, you will be responsible for overseeing daily business operations to ensure efficiency and smooth workflow. You will coordinate with teams, vendors, and management for seamless execution of tasks. Additionally, you will manage office administration, vendor coordination, and event logistics. Key Responsibilities: - Oversee daily business operations to ensure efficiency and smooth workflow. - Coordinate with teams, vendors, and management for seamless execution of tasks. - Manage office administration, vendor coordination, and event logistics. - Prepare and maintain operational reports, MIS data, and documentation. - Identify and implement process improvements to enhance productivity. - Draft official correspondence, manage schedules, and support management activities. Qualifications Required: - Strong organizational and multitasking skills. - Proficient in MS Excel, Word, and email communication. - Basic knowledge of accounts and back-office operations. - Excellent communication, coordination, and leadership abilities.,
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posted 2 months ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Communication skills
  • Team collaboration
  • English proficiency
Job Description
You will be part of the expanding 24/7 BPO operations team at Think Academies in Noida (Sector 142). We are seeking enthusiastic and English-proficient professionals to fill the following positions: Open Positions & Salary Packages: - BPO Analysts (40 openings) - 4 LPA - Team Leaders (4 openings) - 5.5 LPA - Centre Managers (2 openings) - 7 LPA - Junior Operations Head (1 opening) - Competitive (Negotiable) Key Responsibilities: - Efficiently handle inbound/outbound BPO operations - Communicate clearly and professionally in English - Meet quality and performance benchmarks - Lead and mentor teams (for TL/Manager roles) - Oversee daily operations and ensure SLA adherence (for Ops roles) Requirements: - Mandatory English proficiency - Freshers can apply for Analyst roles - Relevant experience needed for TL, Centre Manager, and Ops roles - Strong communication and team collaboration skills Think Academies offers: - Competitive salaries - Growth-focused environment - Leadership opportunities - Structured training and support,
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posted 1 week ago

Domestic Travel Operations Manager

EdTerra Edventures Private Limited
experience5 to 9 Yrs
location
Delhi
skills
  • cost optimization
  • customer service
  • operations management
  • process improvement
  • customer experience
  • leadership
  • budget management
  • travel
  • budgeting
  • cost management
  • vendor management
  • communication
  • safety compliance
  • team leadership
  • negotiation
  • team management
  • travel logistics
  • team coordination
  • organizational skills
  • problemsolving
  • journey planning
Job Description
You are passionate about overseeing and managing the operational aspects of domestic educational journeys as the Domestic Operations Manager at EdTerra Edventures. Your primary responsibility will be to ensure smooth execution, cost control, and exceptional customer experiences while upholding rigorous safety standards. **Key Responsibilities:** - Oversee end-to-end operational planning and execution of domestic educational tours. - Collaborate with the Product and Sales teams to align journey designs with educational objectives. - Ensure adherence to safety standards and quality guidelines. - Control costs related to transportation, accommodation, food, and other logistics. - Optimize vendor negotiations to maintain budget efficiency. - Monitor expenses and maintain profitability for each tour. - Manage and lead the domestic operations team, including Tour Coordinators and Support Staff. - Facilitate training and development programs to enhance team performance. - Build and maintain strong relationships with vendors, partners, and other stakeholders. - Ensure exceptional customer experiences by addressing student and school requirements. - Implement safety protocols and manage emergency situations effectively. - Continuously improve operational processes for efficiency and effectiveness. - Generate detailed reports on operational performance, budgets, and customer feedback. **Qualifications And Requirements:** - Bachelors degree in Business Administration, Travel & Tourism Management, or a related field. - 5+ years of experience in operations management, preferably in the travel or education sector. - Strong leadership and team management skills. - Excellent organizational and problem-solving abilities. - Proficiency in budget management and cost optimization. - Outstanding communication and negotiation skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. **Preferred Skills:** - Experience in educational travel or student tours is highly desirable. - Familiarity with safety regulations and risk management practices. - Knowledge of travel logistics, vendor management, and customer service. At EdTerra Edventures, you will have the opportunity to be a part of India's leading student education travel company and make a meaningful impact on student learning and growth. You will thrive in a collaborative and dynamic work environment with competitive compensation and growth opportunities.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Delhi
skills
  • Team Management
  • Strategic Thinking
  • Project Management
  • Compliance
  • Security
  • Innovation
  • Data Analysis
  • Performance Metrics
  • Communication
  • Leadership
  • Digital Operations
  • Datadriven Decisionmaking
  • Problemsolving
Job Description
As a Digital Operations Manager at our company based in New Delhi, your role will involve overseeing the daily operations of our digital platforms to ensure seamless functionality, efficiency, and optimization. Your strong background in digital operations, team management, and data-driven decision-making will be key to your success in this role. You will need to demonstrate strategic thinking, exceptional problem-solving skills, and the ability to thrive in a fast-paced, technology-driven environment. Key Responsibilities: - Operational Oversight: Manage and optimize digital workflows to ensure efficiency and scalability. Oversee the implementation and maintenance of digital tools, platforms, and technologies. - Team Management: Lead, mentor, and manage the digital operations team to achieve departmental and organizational goals. Collaborate with cross-functional teams, including marketing, IT, and analytics, to align objectives. - Performance Monitoring: Develop and monitor key performance indicators (KPIs) to assess the effectiveness of digital operations. Analyze operational data to identify areas for improvement and implement necessary changes. - Project Management: Plan and execute digital projects, ensuring on-time delivery and adherence to budget. Manage vendors and third-party partners involved in digital operations. - Compliance and Security: Ensure digital platforms comply with relevant regulations, including data privacy standards. Oversee security protocols to protect company and user data. - Innovation: Stay updated on emerging trends and technologies to drive continuous improvement. Propose and implement innovative solutions to enhance user experience and operational efficiency. Qualifications: - Bachelors degree in Business Administration, Digital Marketing, Information Technology, or a related field (Masters preferred). - Proven experience (5 years) in digital operations or a similar role. - Strong understanding of digital platforms, tools, and technologies. - Proficiency in data analysis and performance metrics. - Exceptional project management and organizational skills. - Excellent communication and leadership abilities. - Knowledge of compliance and security standards in the digital space. If you believe you have the necessary qualifications and experience for this role, we encourage you to contact us now.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • Logistics
  • Supply Chain Management
  • International Business
  • Import Operations
  • Communication Skills
  • Microsoft Office
  • ERP Software
  • Customs Operations
  • Freight Coordination
Job Description
As a Shipping & Operations Manager at Darsa Tubulars Inc., you will play a crucial role in managing U.S. import logistics and customs operations from our Noida office. Your primary responsibilities will include: - Managing end-to-end import operations for shipments arriving in the USA. - Coordinating with customs house brokers, freight forwarders, and clearing agents to ensure smooth and timely customs clearance. - Liaising with trucking companies for movement of containers from ports to warehouses or directly to buyers. - Communicating with overseas suppliers/sellers to ensure complete and accurate shipping documentation. - Tracking and monitoring inbound shipments, ensuring on-time clearance and delivery. - Overseeing dispatch and delivery to buyers, maintaining accurate documentation and follow-up. - Maintaining seamless coordination among customs brokers, agents, trucking partners, and clients. - Resolving operational delays or discrepancies promptly and efficiently. - Managing multiple tasks and shipments effectively while working under pressure. To qualify for this role, you should have: - Education: Bachelors degree or equivalent in Logistics, Supply Chain Management, or International Business. - Experience: Minimum of 5 years in import logistics, customs operations, or freight coordination. - Strong understanding of U.S. import procedures, documentation, and compliance. - Excellent communication and coordination skills for dealing with international partners. - Proficiency in Microsoft Office (Excel, Word, Outlook); experience with logistics or ERP software is preferred. - Highly organized, detail-oriented, and capable of handling tasks independently. - Ability to think clearly and perform effectively in time-sensitive and high-pressure environments. Join us as a full-time Shipping & Operations Manager and make a significant impact in the international steel trade industry.,
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posted 1 week ago
experience4 to 8 Yrs
location
Noida, Uttar Pradesh
skills
  • Excel
  • PowerPoint
  • Forecasting
  • Data Analysis
  • Project Management
  • Research
  • Financial Metrics
  • CRM
  • BI Tools
  • Financial Modeling
  • Sales Pipeline Analysis
  • Dashboard Creation
Job Description
As a Strategy & Revenue Operations Manager at our company in Noida, you will play a crucial role in diving into data, creating executive level presentations, and analyzing the bigger business picture. You will be at the forefront of strategy, revenue operations, and business performance, helping us track the effectiveness of our strategies and identifying areas for improvement. **Key Responsibilities:** - Track and analyze the sales pipeline, won deals, and revenue trends in collaboration with the sales and finance teams. - Collaborate with sales/pre-sales teams to enhance pipeline visibility and ensure forecast accuracy. - Develop user-friendly dashboards, reports, and possibly automate certain processes. - Provide support for monthly and quarterly business reviews by offering in-depth analysis and insights. - Prepare presentations for leadership reviews, capability/offering overviews, RFP responses, and more. - Manage key strategic projects effectively. - Conduct research on industry trends to contribute to the company's growth plans. **Qualifications Required:** - 3-5 years of experience in strategy, business operations, consulting, or revenue operations. - Proficiency in Excel, including pivot tables and power pivots. - Strong skills in PowerPoint to effectively present data and create visually appealing slides. - Ability to work with numbers, identify trends, and convey stories through data. - Good understanding of finance metrics. - Keen interest in technology, cloud, and infrastructure services, with a willingness to learn. **Nice to Have:** - Experience with CRM or BI tools such as Salesforce, HubSpot, Power BI, or Tableau. - Exposure to financial modeling or forecasting. In addition to the exciting responsibilities and qualifications, you will love working here for the following reasons: - Direct involvement in high-impact projects alongside leadership. - Opportunity to shape insights that steer real business decisions. - Rapid learning across various domains including strategy, operations, finance, and technology.,
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posted 1 week ago
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • SAP BI
  • Excel
  • Power BI
  • Salesforce
  • Business acumen
  • Commercial strategy
  • Process improvement
  • CRM system
  • Executive presentation
  • Crossfunctional team collaboration
Job Description
Role Overview: As the Senior Sales Operations Analyst in Asia Commercial Finance at Cognex, you will be responsible for maintaining data integrity and providing analytical support to key stakeholders such as Sales and Marketing. Your primary focus will be on delivering proactive business partnerships, actionable insights, and accurate financial plans to drive business growth in the Asia region. Your role will involve managing commission plans for various countries including China, Korea, India, ASAEN, and Japan from the Noida office. Key Responsibilities: - Support the financial planning and analysis process for Asia Sales commissions by delivering accurate budgets, forecasts, and actionable insights to facilitate decision-making. - Act as a Salesforce and Power BI system administrator for sales commission reports, providing basic training, ensuring data integrity, and resolving issues as needed. - Identify and implement opportunities to enhance existing processes and procedures to improve operational efficiency. Qualifications Required: - Highly proficient in SAP BI, Excel, and Power BI. - Strong attention to detail with the ability to consistently deliver high-quality results. - Superuser experience with Salesforce or a similar CRM system. - Possess strong business acumen and commercial strategy skills. - Excellent executive presentation and interaction skills. - Proven track record of taking initiative to drive process improvements. - Ability to thrive under pressure in a fast-paced, dynamic environment. - Capable of working effectively in a cross-functional team setting and comfortable presenting different viewpoints. Additional Company Details: Cognex is a global leader in the field of machine vision, boasting annual revenue exceeding $900 million. The company's culture fosters a fast-paced and creative environment akin to a startup, where employees, known as Cognoids, are recognized for their innovation, perseverance, and hard work. The Finance team at Cognex maintains strong business partnerships, supports the company's strategic objectives, and continuously invests in talent development through various opportunities such as mentorships, training programs, and executive exposure.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
All India, Gurugram
skills
  • Operations Management
  • Program Management
  • People Management
  • Financial Accounting
  • Stakeholder Management
  • Communication Skills
  • Global Operations
  • Risk Management
  • Continuous Improvement
  • Travel Management
  • Vendor Performance Management
  • Budget Adherence
Job Description
Role Overview: The Partner Success team at Trust and Safety plays a crucial role in overseeing the strategy, governance, and operational performance of Content Review's extended workforce across the region. Your responsibilities will include ensuring program/project success, holding partner sites accountable, managing financial aspects, monitoring delivery, and maintaining partner relationships for outsourcing performance. Key Responsibilities: - Ensure successful program/project delivery by focusing on core OKR/goals such as Latency, quality, and wellness - Hold partner sites accountable and guide them towards operational excellence - Manage adherence to budget and accurately account for financial aspects of vendor partner production and training - Own partner relationships for outsourcing performance, monitor delivery, and manage vendor performance - Articulate site performance and remediation plans to an executive level - Manage multiple responsibilities simultaneously, prioritize effectively, and meet deadlines efficiently - Demonstrate Operational Excellence by focusing on continuous improvement in site level processes - Manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures - Ability to travel 50%-70% for this role Qualification Required: Minimum Qualifications: - Experience in managing outsourced partner relationships and people management, preferably in the Partner Success team - Operations Management, Program management, Large scale transformation project experience - Strong oral and written communication skills, ability to influence stakeholders, navigate a global organization, and affect outcomes - Experience in large scale operations working across multiple domains and business units - Ability to think outside the box, multitask, work well under pressure, identify issues, and resolve them - Excellent communication in both written and spoken English Additional Details of the Company: Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. ByteDance offers a suite of products including TikTok, Lemon8, CapCut, and Pico, and platforms specific to the China market. ByteDance values diversity and inclusion, striving to create an inclusive space where employees are valued for their skills, experiences, and unique perspectives. The company is committed to celebrating diverse voices and creating an environment that reflects the global communities it reaches. Trust & Safety at ByteDance is dedicated to creating a safe platform for its communities and is committed to promoting physical and mental well-being among its employees. Role Overview: The Partner Success team at Trust and Safety plays a crucial role in overseeing the strategy, governance, and operational performance of Content Review's extended workforce across the region. Your responsibilities will include ensuring program/project success, holding partner sites accountable, managing financial aspects, monitoring delivery, and maintaining partner relationships for outsourcing performance. Key Responsibilities: - Ensure successful program/project delivery by focusing on core OKR/goals such as Latency, quality, and wellness - Hold partner sites accountable and guide them towards operational excellence - Manage adherence to budget and accurately account for financial aspects of vendor partner production and training - Own partner relationships for outsourcing performance, monitor delivery, and manage vendor performance - Articulate site performance and remediation plans to an executive level - Manage multiple responsibilities simultaneously, prioritize effectively, and meet deadlines efficiently - Demonstrate Operational Excellence by focusing on continuous improvement in site level processes - Manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures - Ability to travel 50%-70% for this role Qualification Required: Minimum Qualifications: - Experience in managing outsourced partner relationships and people management, preferably in the Partner Success team - Operations Management, Program management, Large scale transformation project experience - Strong oral and written communication skills, ability to influence stakeholders, navigate a global organization, and affect outcomes - Experience in large scale operations working across multiple domains and business units - Ability to think outside the box, multitask, work well under pressure, identify issues, and resolve them - Excellent communication in both written and spoken English Additional Details of the Company: Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. ByteDance offers a suite of products including TikTok, Lemon8, CapCut, and Pico, and platforms specific to the China market. ByteDance values diversity and inclusion, striving to create an inclusive space where employees are valued for their skills, experiences, and un
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