lead-change-jobs-in-kochi, Kochi

102 Lead Change Jobs in Kochi

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posted 2 weeks ago
experience9 to 10 Yrs
Salary12 - 18 LPA
WorkRemote
location
Kochi
skills
  • ccie
  • juniper
  • cisco
  • fortinet
  • datacenter
Job Description
We are seeking a Senior Network Engineer with a minimum of 10 years of experience to drive the network infrastructure for complex AI and HPC projects, focusing on NVIDIA (Mellanox) and high-speed Ethernet/InfiniBand fabrics. Core Responsibilities: The Senior Network Engineer will ensure the high performance, availability, and security of mission-critical data center network infrastructure.Network Design & ImplementationDesign and configure advanced data center networks, including leaf-spine architectures, high-speed Ethernet, and InfiniBand topologies.Deploy and integrate NVIDIA Networking (Mellanox) and Supermicro-compatible network hardware.Implement robust strategies for network segmentation, QoS, and redundancy.Remote Operations & SupportProvide expert remote L2/L3 network support for customer and data center environments.Monitor network health using tools (e.g., SolarWinds, PRTG) and lead root-cause analysis for performance incidents.Manage firmware upgrades, configuration backups, and strict change control protocols.Security & CollaborationEnforce network security policies and manage enterprise firewalls (Fortinet, Palo Alto, Cisco ASA).Configure secure VPNs, ACLs, and efficient multi-site connectivity.Collaborate closely with Systems Engineers and partners (NVIDIA, Mellanox) to align network architecture with system requirements. Required Experience & ExpertiseExperience: Minimum 10 years in network design, implementation, and support, preferably in data center environments.Networking Protocols: Deep expertise in Layer 2/3, BGP, OSPF, VXLAN, and EVPN.Data Center Hardware: Proven experience with NVIDIA/Mellanox networking (Spectrum switches, Cumulus Linux, InfiniBand) and familiarity with Cisco, Juniper, or Arista platforms.Security: Strong background in firewall management and network security principles.Automation (Plus): Exposure to network automation tools like or Python scripting. Preferred Certifications CCNP / (Data Center or Enterprise Infrastructure) Certified Networking Professional JNCIP or equivalent  

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posted 2 months ago
experience8 to 12 Yrs
location
Kochi, Kerala
skills
  • NET
  • MS SQL
  • DevOps
  • Agile
  • Azure DevOps
  • Microsoft Project
  • CICD
  • microservicesbased architecture
Job Description
As a Project Lead / Technical Lead, your role will involve leading technical teams and projects, managing client communication, and overseeing project coordination and delivery. Your responsibilities will include planning, monitoring, and driving the execution of project deliverables to ensure alignment with timelines and quality goals. You will be expected to collaborate with cross-functional teams, identify risks and issues early, and proactively resolve them using your technical expertise. Key Responsibilities: - Lead technical initiatives and understand system components and dependencies - Collaborate with cross-functional teams for successful project execution - Plan, monitor, and drive the execution of project deliverables - Ensure alignment with timelines and quality goals - Identify risks and issues early and proactively resolve them - Support effort estimation, task planning, and resource allocation based on project needs - Manage stakeholder communication and expectations - Ensure transparency in delivery Qualifications Required: - At least 8+ years of overall experience with a strong track record in leading technical teams and projects - Proven experience as a Project Lead or Technical Lead - Strong understanding of technical architectures, design, and development lifecycle - Knowledge of SDLC, change management, and risk mitigation principles - Experience in Agile teams and effort estimation using industry-standard methods - Excellent stakeholder communication skills - Hands-on experience in .NET, MS SQL, CI/CD, DevOps tools, and microservices-based architecture - Proficiency in Azure DevOps, Microsoft Project, or other project tracking tools - Demonstrated capability in mentoring and leading teams of 5+ members Additional Details: This position offers the opportunity to work with cutting-edge technologies and collaborate with a diverse team of professionals. The company values transparency, innovation, and continuous improvement, providing a supportive environment for professional growth and development.,
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posted 2 weeks ago

Project Manager / Scrum Master

Experion Technologies
experience8 to 12 Yrs
location
Kochi, Kerala
skills
  • Agile Project Management
  • Stakeholder management
  • Organizational change management
  • Technical Project Management
  • Passionate about Detailing
  • Good verbal
  • written communication
Job Description
As a Project Manager, your role will involve completely managing a client account by maintaining a balance between delivering ongoing projects and nurturing customer relationships. You should possess experience and confidence in client management with excellent articulation, detailing, and negotiation skills. Your responsibilities will include coordinating client interactions for product requirement grooming, product development, user acceptance testing, rollout, and release phases. It is essential for you to have expertise in Product Development in Web/Mobile technologies following industry standard engineering practices such as CI/CD, DevOps, Automated Testing, and Unit Testing. You should be passionate about delving into details and have experience in handling end-to-end project delivery in Agile Methodology. Key Responsibilities: - Coordinate client interactions for product requirement grooming and development - Manage end-to-end project delivery in Agile Methodology - Handle stakeholder management and organizational change management - Lead Agile teams in the Scrum Master role for various ceremonies and backlog prioritization - Manage a team of 15-20 resources for project execution - Conduct regular status meetings with stakeholders and negotiate scope changes - Act as a Scrum Master and Agile Champion by facilitating grooming, sprint planning, and daily scrum meetings - Prepare and track project metrics, project schedule, and invoice plans - Ensure the quality of deliverables through reviews and testing - Demonstrate excellent communication skills, both written and verbal - Assist in pre-sales activities by creating project case studies, blogs, and proposals Qualifications Required: - 8+ years of experience in Project Management - Experience in Quality assurance and production support - Agile Project Management skills - Stakeholder management expertise - Organizational change management experience - Technical Project Management background - Passion for detailing - Strong verbal and written communication skills You should be comfortable working in a dynamic environment, possess proactive communication skills, and exhibit leadership qualities. Additionally, you must be willing to travel to client sites for short to medium durations.,
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posted 3 days ago
experience4 to 8 Yrs
location
Kochi, Kerala
skills
  • JavaScript
  • Git
  • Reactjs
  • Redux
  • DOM manipulation
  • Frontend development
  • UIUX design
Job Description
Role Overview: As a React Developer, you will be responsible for creating, implementing, and maintaining high-quality user interfaces and application components. With at least 4 to 5 years of front-end development experience, particularly with React.js and Redux, you will collaborate closely with the team to discuss UI/UX design, review requirements, and identify user interactions. Key Responsibilities: - Conducting UI/UX collaboration meetings - Reviewing requirements and identifying user interactions - Leading responsive UI development - Writing and maintaining application interface codes - Troubleshooting and debugging - Developing front-end architecture - Monitoring performance - Producing clean code - Deploying software - Troubleshooting existing software - Creating technical documentation - Documenting application changes Qualification Required: - Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model - Experience with popular React.js workflows like Redux - Knowledge of data structure libraries, APIs, and modern authorization mechanisms - Familiarity with front-end building pipelines and tools - Ability to translate business requirements into technical requirements - Proficiency in code versioning tools such as Git - Excellent debugging and troubleshooting skills - Strong collaboration and communication skills - Ability to act as a Team Lead / Project Lead for front-end initiatives Additional Details: The salary range for this position is 45,000 to 50,000 per month, depending on your experience and qualifications.,
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posted 2 weeks ago
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • Java
  • Python
  • HTML
  • CSS
  • JavaScript
  • SQL
  • NoSQL
  • MySQL
  • Postgresql
  • MongoDB
  • REST API
  • Reactjs
  • SQLServer
Job Description
Role Overview: As a member of the team, your role will involve collaborating with managers, teams, and stakeholders to understand requirements and translate them into technical specifications. You will also be responsible for mentoring and coaching team members, providing guidance on best practices, code reviews, and technical skill development. Your tasks will include developing frontend components using HTML, CSS, JavaScript, and modern frameworks/libraries such as React to create responsive and intuitive user interfaces. Additionally, you will design, develop, and maintain backend services and APIs using Java or Python. Troubleshooting and debugging complex issues across the full stack, from frontend UI to backend services and databases to ensure timely resolution will also be a part of your responsibilities. It will be important for you to stay updated with the latest trends in technology and developments. You will be expected to proactively identify changes or assist with improvements to prevent problems and develop milestones and dependencies for realistic estimates required for your work. Key Responsibilities: - Collaborate with managers, teams, and stakeholders to understand requirements and translate them into technical specifications. - Mentor and coach team members, providing guidance on best practices, code reviews, and technical skill development. - Develop frontend components using HTML, CSS, JavaScript, and modern frameworks/libraries (React) to create responsive and intuitive user interfaces. - Design, develop, and maintain backend services and APIs using Java or Python. - Implement database solutions, including data modeling, query optimization, and performance tuning using SQL and NoSQL databases. - Troubleshoot and debug complex issues across the full stack, from frontend UI to backend services and databases, ensuring timely resolution. - Keep updated with the latest trends in technology and developments. - Proactive identification of change or assists with improvements to prevent problems, including problem resolution workflow. - Develop milestones and dependencies for realistic estimates required for own work and may validate other team members estimates. Qualifications Required: - 5-7 years of development experience. - Strong development experience in React.js. - Strong development experience in any of the following backend languages: Java or Python. - Database skill set in MySQL, SQLServer, or Postgresql. - Strong hands-on experience in any of the above is mandatory. - Preferred Add-on: MongoDB. - Proficiency in different frameworks, REST API, etc. Additional Details: No additional details provided in the job description.,
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posted 2 months ago
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • C
  • Version control
  • iOS
  • Android
  • 3D graphics
  • 2D graphics
  • Debugging
  • Troubleshooting
  • Project management
  • Unity programming
  • Native iOS
  • Native Android
  • Plugin development
Job Description
As the Lead Unity Developer, you will be responsible for overseeing the direction, coordination, implementation, execution, control, and completion of projects while ensuring alignment with the organization's strategy, commitments, and goals. Key Responsibilities: - Create games in Unity for iOS and Android platforms, with Windows expertise considered a plus. - Write clean, testable, and well-documented code in C#. - Build robust game systems within Unity. - Implement systems for games based on design specifications and refine core gameplay features. - Collaborate effectively with a small, high-energy team of illustrators, designers, and programmers. - Devise customized solutions to challenging problems in collaboration with other developers. - Utilize experience with both 3D and 2D graphics in Unity. - Implement and create native iOS and Android plugins for Unity. Qualifications: - Strong Unity programming skills. - Proficiency in C# is a must. - Experience using version control. - Self-motivated with a strong desire to learn and keep up with industry standards. - Commitment to stability, performance, and exceptional user experience. - Enjoy learning new technologies with excellent debugging and troubleshooting skills. - Ability to prioritize tasks and contribute to multiple projects simultaneously. - Open to constructive criticism and contributing to team efforts by completing tasks on time. The company values the following competencies in this role: - Tracking deliverables effectively. - Providing support and direction to the team. - Leading quality assurance processes. - Monitoring and reporting on project progress. - Presenting progress reports and solutions to stakeholders. - Implementing and managing changes as needed to achieve project outputs. - Evaluating and assessing project results. Education & Experience Required: - Project management qualification (PMP) or equivalent. - Theoretical and practical project management knowledge. - Familiarity with project management techniques and tools. - Previous experience as a project manager.,
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posted 1 week ago

Immigration Consultant Sales

GreenTree Immigration
experience3 to 7 Yrs
location
Kochi, Kerala
skills
  • Consultation
  • Sales
  • Negotiation
  • Report preparation
  • Client management
  • CRM management
  • Immigration services
  • Lead followup
  • Regulatory monitoring
  • Sales pipeline management
Job Description
As a Senior Immigration Consultant at GreenTree Immigration, your role involves providing immigration and consultation services to potential clients seeking permanent residency visas for countries like Australia, Canada, Germany, New Zealand, etc. You will be responsible for identifying sales prospects and conducting consultations over calls based on the inquiry forms submitted by clients. Your target-driven attitude will play a crucial role in negotiating agreement terms and closing sales successfully. Key Responsibilities: - Identify and engage with sales prospects - Conduct consultations with potential clients over calls - Negotiate terms of agreements and close sales deals - Follow up on new leads and referrals generated from field activities - Proactively monitor changes in Immigration regulations - Analyze and prepare reports to assess client eligibility and skills - Address and resolve client concerns effectively - Maintain an updated client database using CRM systems - Develop and manage a sales pipeline to achieve specified targets Qualifications Required: - Prior experience in immigration consultancy or related field - Strong communication and negotiation skills - Target-oriented mindset with a focus on achieving sales goals - Familiarity with immigration regulations and procedures - Proficiency in maintaining CRM databases and generating reports GreenTree Immigration is a reputable firm dedicated to providing top-notch immigration and consultation services to clients. Join our team of professionals and contribute to helping individuals achieve their dreams of permanent residency in various countries.,
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posted 2 months ago

Audit Lead

Analytix Fintech International Pvt Ltd
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Audit
  • Auditing standards
  • Mentoring
  • Team collaboration
  • Financial risks
  • Accounting regulations
Job Description
As an Audit Lead at our leading business consulting firm, you will be responsible for leading and managing audit teams through the planning, execution, and completion of audits. Your role will involve reviewing audit workpapers, developing efficient audit strategies, identifying financial risks, and communicating audit findings to clients. Additionally, you will mentor junior staff, stay updated with auditing standards, and collaborate with other teams to support the firm's objectives. - Lead and manage audit teams through planning, execution, and completion of audits. - Review audit workpapers and reports for accuracy, compliance, and adherence to standards. - Develop and implement efficient audit strategies and methodologies. - Identify financial risks, assess impact, and recommend improvements. - Communicate audit findings and provide actionable recommendations to clients. - Coordinate with auditors, offering guidance and support as needed. - Mentor junior staff to help develop their auditing skills and careers. - Stay updated with changes in auditing standards, accounting regulations, and industry trends. - Collaborate with other teams to support the firm's goals and objectives. - Pursuing CA-Inter with 3 years of Articleship experience. - ACCA qualification specializing in Auditing. - MCom/MBA with a minimum of 2 years of auditing experience. We are a leading business consulting firm specializing in finance, management, and company formation, with a focus on financial operations in India and the GCC. Our services help clients navigate complex business landscapes, providing them with valuable support and guidance.,
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posted 2 months ago
experience12 to 16 Yrs
location
Kochi, Kerala
skills
  • Change Management
  • Project Management
  • Team Leadership
  • Strategic Insights
  • HR function alignment
Job Description
As a Manager in the People Consulting - Change Management team at EY Global Delivery Services (GDS), you will have the opportunity to be part of a leading global professional services organization and play a key role in supporting clients in aligning their HR function with organizational plans while prioritizing employee experience. You will be responsible for establishing change management expertise within the practice, leading a team of specialists, and enabling the delivery of change management strategies for global transformation programs. Your role will involve providing guidance as a subject matter expert, managing project risks and economics, and developing thought leadership to enhance the practice's capabilities. Additionally, you will collaborate with HR service areas to provide insights on strategic and operational performance. **Key Responsibilities:** - Establish change management expertise within the practice and lead a team of specialists - Enable delivery of change management strategies for global transformation programs - Provide guidance as a subject matter expert and work effectively within program teams - Ensure high-quality deliverables through internal reviews and client feedback - Manage engagement risks, project economics, escalations, and planning - Develop thought leadership, tools, techniques, and methodologies - Collaborate with global offices and generate demand for change management projects - Counsel and coach team members, conduct performance reviews, and support learning and development - Collaborate with HR service areas to provide strategic insights **Qualifications Required:** - Postgraduate degree with specialization in Human Resources - 12-16 years of relevant experience - Experience in leading change management efforts on global client projects - Track record in designing and implementing medium-large scale change programs - Experience in managing delivery teams and providing career development guidance - Experience in learning design, content development, and project lifecycle management - APMG, PROSCI, or equivalent certification is desirable - Knowledge of HCM cloud technologies and project management,
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posted 2 weeks ago
experience10 to 14 Yrs
location
Kochi, All India
skills
  • PMO
  • Digital Transformation
  • Change Management
  • Leadership
  • Time Management
  • Facilitation
  • Organization
  • Telecom order management
Job Description
Role Overview: As a Program Manager at Wipro, you will be responsible for leading the technical transformation implementation at the client end. Your main objectives will include strategizing, implementing, and maintaining program initiatives in alignment with organizational and client objectives. Additionally, you will oversee multiple project teams to ensure program goals are met, while managing budget and funding channels for maximum productivity. Key Responsibilities: - Collaborate with cross-functional teams and business stakeholders to design and enhance end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations. - Design and drive large transformation initiatives involving automation, RPA, AI/GenAI, Chatbots, CX tools, workflow orchestration, and more. - Drive automation initiatives through technology and process optimization to streamline manual tasks and improve productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes to enhance business initiatives. - Manage project meetings, engage with stakeholders, and ensure timely completion of transformation initiatives. - Perform quality control by reviewing designs created by Functional Consultants and Tech Architects. - Obtain sign-off on design, UAT, and Hypercare from customers. - Establish working relationships with project sponsors, business stakeholders, and technology partners. Qualifications Required: - 5+ years of upper-management experience, preferably in program management. - Strong leadership, time management, facilitation, and organizational skills. - Core experience in Digital Transformation in Telecom order management and front office processes. - Experience in stakeholder management and change management principles. - Knowledge of performance evaluation processes. Additional Company Details: Wipro Limited is a leading technology services and consulting company with a holistic portfolio of capabilities in consulting, design, engineering, and operations. With over 230,000 employees and business partners across 65 countries, Wipro is dedicated to helping customers, colleagues, and communities thrive in an ever-changing world. Note: PMP certification, technical understanding of various platform architecture, and experience in current technologies like AI/GenAI are considered advantageous for this role. Role Overview: As a Program Manager at Wipro, you will be responsible for leading the technical transformation implementation at the client end. Your main objectives will include strategizing, implementing, and maintaining program initiatives in alignment with organizational and client objectives. Additionally, you will oversee multiple project teams to ensure program goals are met, while managing budget and funding channels for maximum productivity. Key Responsibilities: - Collaborate with cross-functional teams and business stakeholders to design and enhance end-to-end processes for operations. - Lead process improvement initiatives by identifying areas for enhancement, conducting data analysis, and developing actionable recommendations. - Design and drive large transformation initiatives involving automation, RPA, AI/GenAI, Chatbots, CX tools, workflow orchestration, and more. - Drive automation initiatives through technology and process optimization to streamline manual tasks and improve productivity. - Stay updated on industry trends, emerging technologies, and regulatory changes to enhance business initiatives. - Manage project meetings, engage with stakeholders, and ensure timely completion of transformation initiatives. - Perform quality control by reviewing designs created by Functional Consultants and Tech Architects. - Obtain sign-off on design, UAT, and Hypercare from customers. - Establish working relationships with project sponsors, business stakeholders, and technology partners. Qualifications Required: - 5+ years of upper-management experience, preferably in program management. - Strong leadership, time management, facilitation, and organizational skills. - Core experience in Digital Transformation in Telecom order management and front office processes. - Experience in stakeholder management and change management principles. - Knowledge of performance evaluation processes. Additional Company Details: Wipro Limited is a leading technology services and consulting company with a holistic portfolio of capabilities in consulting, design, engineering, and operations. With over 230,000 employees and business partners across 65 countries, Wipro is dedicated to helping customers, colleagues, and communities thrive in an ever-changing world. Note: PMP certification, technical understanding of various platform architecture, and experience in current technologies like AI/GenAI are considered advantageous for this role.
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posted 2 months ago
experience3 to 7 Yrs
location
Kochi, Kerala
skills
  • Monitoring
  • Logging
  • Dashboarding
  • Report generation
  • AppDynamics
  • Splunk
  • Dynatrace
  • ITIL framework
  • Alerts
  • Incident management
  • Change management
  • CAB
  • Risk assessment
  • SOPs
  • JIRA
  • ServiceNow
  • BMC Remedy
  • Collaboration
  • Production Application Support
  • eCommerce platforms
  • Blue Yonder OMS
  • Alerting
  • Datadog
  • CloudWatch
  • ELK
  • Prometheous
  • NewRelic
  • PagerDuty
  • Production deployments
  • Mitigation planning
  • P1 calls
  • Root Cause Analysis RCA
  • Postman
  • Runbooks
  • ITSM platforms
  • WSRMSR reports
Job Description
As a candidate for the Production Application Support role at Litmus7, you will be responsible for providing support to customers across various time zones, requiring you to work 24x7 on rotational shifts. Your primary responsibilities will include: - Having knowledge of Production Application Support with a solid experience in level 2 support in eCommerce platforms. - Mandatory knowledge of Blue Yonder OMS or any other OMS platform. - Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation using monitoring tools like AppDynamics, Splunk, Dynatrace, Datadog, CloudWatch, ELK, Promethous, and NewRelic. Prior experience with NewRelic and PagerDuty will be advantageous. - Proficiency in ITIL framework, particularly in Alerts, Incident, change management, CAB, Production deployments, Risk assessment, and mitigation planning. - Ability to lead P1 calls, communicate effectively with customers during P1 incidents, and proactively involve necessary stakeholders till Root Cause Analysis (RCA). - Familiarity with working with Postman and knowledge of building and executing SOPs, runbooks, and handling ITSM platforms like JIRA, ServiceNow, or BMC Remedy. - Collaboration with the Dev team and cross-functional teams across different time zones. - Capable of generating WSR/MSR reports by extracting information from ITSM platforms. In addition to these responsibilities, please note that Litmus7 is dedicated to protecting and supporting its customers across time zones, making it a challenging yet rewarding work environment.,
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posted 2 months ago
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • T24
  • SQL
  • Temenos T
Job Description
Role Overview: As a Support Lead, you will be responsible for managing support related issues by guiding and leading the team to ensure timely resolution. You will assist the project manager in day-to-day project execution and contribute to the effective functioning of incident/problem management activities. Your role will involve coordinating application/infrastructure releases, conducting Root Cause Analysis for reported issues, maintaining a knowledge base, creating application support service catalogues, and ensuring application monitoring mechanisms and performance tuning processes are in place. Additionally, you will provide input on implementation backup and roll-back plans, handle critical customer escalations, lead technical teams during major incidents, and offer expert advice on emerging trends affecting Service Delivery and Support. Mentoring team members to enhance their effectiveness and coaching them on their career growth will also be part of your responsibilities. Key Responsibilities: - Co-ordinate and promote effective functioning of incident/problem management activities - Contribute to planning application/infrastructure releases and configuration changes - Ensure Root Cause Analysis of reported issues within timelines and implement permanent fixes - Maintain knowledge base of support issues and resolutions - Create and maintain application support service catalogue - Ensure application monitoring mechanisms and performance tuning processes - Provide input to implementation backup and roll-back plans - Maintain good working relationships with internal departments, 3rd party vendors, and hosting providers - Create monthly performance reports and share with stakeholders - Handle critical customer escalations and manage stakeholder communications - Organize, facilitate, and lead technical teams during major incidents - Provide timely expert advice on emerging trends affecting Service Delivery and Support - Understand departmental and company policies, procedures, and business practices - Mentor team members and coach them on career aspirations Qualifications Required: - Extensive knowledge and experience in managing and triaging Production Support incidents - Experience working with distributed teams in different time-zones - Strong commitment to quality and engineering excellence - Ability to handle critical customer escalations under highly stressful situations - Strong communication skills - Ability to work in a high-paced, dynamic, and culturally diverse environment - Excellent presentation and interpersonal skills - Prioritize workload and provide timely and accurate resolutions Additional Details: For candidates applying with experience in Temenos T24, SQL, and T24 platforms (R17upwards) such as TAFJ, DBTools, and Design studio, the job involves working with core T24 applications, multi-threaded routines optimization of COB batch jobs, and various domains like Securities, Asset Management, Fiduciary, Corporate Action, and Wealth Management. Additional responsibilities may include T24 Api's, T24 Customization, Local Developments, Development and Testing capabilities on T24, and monitoring COB while fixing issues in EEE.,
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posted 1 week ago

Service Delivery Manager

DBiz AI Solutions
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • Service Delivery Management
  • Team Leadership
  • Stakeholder Engagement
  • Process Improvement
  • Incident Management
  • Change Management
  • Problem Management
  • Compliance
  • Reporting
Job Description
As a Service Delivery Manager for IT Application Support, your role is crucial in ensuring the seamless delivery of support services for IT applications, meeting agreed-upon service levels, and maintaining high customer satisfaction. You will be responsible for managing a team of support professionals, coordinating with internal and external stakeholders, and ensuring the availability, reliability, and performance of IT applications. Key Responsibilities: - Oversee day-to-day operations of the IT application support group, ensuring timely and effective issue resolution. - Define and monitor service level agreements (SLAs) and key performance indicators (KPIs). - Ensure that support services are delivered according to agreed timelines and quality standards. - Act as the escalation point for critical incidents, ensuring effective communication and resolution. - Coordinate root cause analysis (RCA) for recurring or high-impact incidents and ensure permanent fixes. Team Leadership: - Lead and mentor the support team, fostering a culture of excellence and accountability. - Allocate resources effectively based on priorities and workload. - Conduct regular performance reviews, identify training needs, and facilitate skill development for team members. Stakeholder Engagement: - Act as the primary point of contact between the IT support group and business users. - Build strong relationships with key stakeholders, ensuring their requirements and expectations are understood and met. - Provide regular updates to stakeholders on incident resolution, system performance, and service improvements. Process Improvement: - Continuously review and enhance support processes to improve efficiency and effectiveness. - Implement best practices in IT service management (ITSM) aligned with frameworks such as ITIL. - Drive automation and self-service initiatives to reduce manual intervention and improve response times. Incident, Change, and Problem Management: - Ensure incidents are logged, tracked, and resolved according to priority and impact. - Oversee change management processes to minimize disruptions to the production environment. - Collaborate with development and infrastructure teams to address recurring issues and ensure system stability. Compliance and Reporting: - Ensure compliance with organizational policies, security guidelines, and regulatory requirements. - Generate and analyze reports on SLA compliance, ticket trends, and team performance for management review. - Lead audit activities related to the IT application support function.,
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posted 1 month ago

Director of Projects

Art Technology and Software
experience18 to 22 Yrs
location
Kochi, Kerala
skills
  • Communication
  • Strategic Program Portfolio Management
  • CrossFunctional Leadership Stakeholder Management
  • AIDriven Transformation Automation Strategy
  • Delivery Governance
  • Change Management Business Process Optimization
  • Talent Capability Development
  • Influence Executive Alignment
Job Description
As the Director of Projects, your role is to lead the end-to-end delivery of strategic initiatives spanning technology, business, and operations. Your mandate includes translating business vision into executable delivery roadmaps, ensuring cross-functional collaboration, and driving programs that create measurable business impact and long-term value. Key Responsibilities: - Lead enterprise-wide programs across technology, digital transformation, and business operations. - Translate executive vision into robust execution plans with clear milestones, governance, and success metrics. - Ensure delivery excellence, speed, and alignment to organizational objectives. - Partner closely with HR, recruitment, operations, finance, sales, and marketing for organizational readiness and program acceleration. - Drive stakeholder alignment and communication across global teams and client ecosystems. - Spearhead the organization's AI-first transformation strategy. - Establish and manage robust PMO practices, delivery standards, and performance frameworks. - Align delivery outcomes with customer needs and business goals. - Drive continuous improvement, stakeholder communication, and customer success KPIs. Qualifications Required: - 18+ years of experience in program delivery, technology leadership, or transformation roles. - Strong track record in leading multi-functional delivery teams across global environments. - Experience in digital transformation, AI adoption, and tech-enabled business scaling. - Proven ability to operate with agility, speed, and structured execution discipline. (Note: No additional company details were provided in the job description.),
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posted 3 weeks ago

Lead Verification Specialist

Katha Ads - Sharing Stories, Scaling Impact
experience0 to 4 Yrs
location
Kochi, Kerala
skills
  • Excel
  • Google Sheets
  • Time Management
  • Malayalam
  • Problemsolving
Job Description
As a Lead Validation Associate at Katha Ads, you will play a crucial role in validating inbound leads and identifying ideal users to optimize acquisition strategies. Your responsibilities will include: - Validating inbound leads: Review and analyse incoming leads to ensure they meet qualification criteria for onboarding. - Maintaining detailed records of leads and discovery efforts in our leads management tool. - Identifying ideal users: Conducting outbound user discovery by researching and identifying potential users who align with our target audience. - Collaborating with the Growth and Marketing teams to refine the lead qualification process and improve efficiency. - Providing actionable insights on lead quality and user discovery to optimize acquisition strategies. To excel in this role, you should meet the following requirements: - Recently completed or pursuing a degree in Business, Marketing, Operations, or a related field. - Proficiency in tools like Excel or Google Sheets. - Excellent time management skills with the ability to prioritize tasks, meet tight deadlines, and adapt to project changes. - Quick thinker with strong problem-solving skills to maintain operational efficiency. - Proficiency in Malayalam is essential. - Must bring your own device (laptop). By joining Katha Ads, you will have the opportunity to work with a dynamic team and contribute to the growth and success of the company.,
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posted 6 days ago
experience3 to 10 Yrs
location
Kochi, Kerala
skills
  • Quality Engineering
  • Test Automation Framework
  • Excellent Communication
  • CICD
Job Description
Role Overview: As a Test Architect Leader for the APAC region, you will play a crucial role in representing the Enterprise Quality Assurance (EQA) organization. Reporting directly to the EQA Leader, you will be responsible for advancing Quality Engineering practices, driving automation strategy, and ensuring alignment with enterprise QA standards across APAC delivery teams. Your technical expertise and strategic leadership will be instrumental in elevating QA maturity and improving effectiveness, costs, and velocity. Key Responsibilities: - Serve as the EQA representative for APAC region leaders & QA professionals, ensuring QA priorities align with business objectives - Define and implement test architecture strategies for functional, non-functional, and automation testing - Establish and maintain EQA automation frameworks integrated with CI/CD pipelines - Ensure compliance with enterprise QA processes, templates, and KPIs - Mentor and coach QA professionals in APAC on technical and leadership skills - Act as a liaison between APAC delivery teams and EQA leadership for quality initiatives - Responsible for the automation architecture and provides direction on automation techniques - Extend tool capabilities and integrate with other technologies by coding interfaces, new functions, custom objects, etc - Apply Testing Lifecycle Management principles in the context of a product - Possess technical competency and take on a leadership role to interact with application developers to ensure software quality Qualifications Required: - Strong experience in Quality Engineering, test automation frameworks, and CI/CD integration using Jenkins, GitHub Actions, etc. - Hands-on knowledge of functional and non-functional testing tools and practices - Proven ability to lead distributed teams and influence senior stakeholders - Excellent communication, collaboration, and change management skills - Creative with the ability to "think outside the box" for long-term solutions - 10+ years in QA/QE roles, with at least 3 years in an architect or leadership capacity - Experience in test efforts for cloud (AWS/Azure), containerized (Docker), and distributed environments - Utilized Generative AI (Chatgpt, AppliTool, GitHub Copilot, etc) towards QA use cases Additional Details: TEKSALT is an E-Verified & WOSB Certified company operating in various industries including Healthcare, Pharma, Manufacturing, Insurance, Financial, and Retail. As the Recruitment Manager, Ashwini P can be contacted for further information or inquiries at +91-9945165022 or via email at ashwini.p@teksalt.com. Visit www.teksalt.com to learn more about the company.,
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posted 2 months ago

Team Lead - Services

RODA ASSISTANCE
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • Service Operations
  • Customer Service
  • Team Leadership
  • Performance Monitoring
  • Operations Management
  • Process Improvement
  • Data Analysis
  • Change Management
  • Interpersonal Skills
  • Escalation Handling
  • Training
  • Coaching
  • Documentation Management
  • ProblemSolving
  • Computer Systems Proficiency
  • CRM Software
Job Description
Role Overview: You will be responsible for leading a team that delivers service operations to clients/customers, ensuring high-quality delivery, meeting operational metrics/KPIs, driving process improvements, and supporting team development. Key Responsibilities: - Lead, motivate, and mentor a team of service personnel to meet and exceed service delivery goals. - Monitor individual and team performance. - Handle escalations to ensure prompt resolution of client/customer complaints/issues. - Oversee day-to-day operations including task assignment, shifts/scheduling, and resource planning. - Identify gaps in knowledge and training needs; plan & deliver training/coaching for continuous improvement. - Develop and refine service processes, workflows, checklists, and standard operating procedures. - Generate and analyze reports on team performance, service metrics, identify trends, and propose improvements. - Coordinate with other departments (e.g. Quality, HR, Sales) to ensure smooth service delivery and alignment with client expectations. - Maintain documentation such as service logs, knowledge base entries, and process documents. - Support change initiatives and technology/system upgrades related to service operations. Qualifications: - Bachelor's degree (or equivalent) in a relevant field. - Minimum 2 years of total experience in service operations/customer service/support roles. - Excellent communication and interpersonal skills. - Ability to handle stressful situations and provide calm, reassuring assistance. - Strong problem-solving skills and attention to detail. - Proficiency in using computer systems and CRM software. Please note that the working conditions include an office-based call centre environment, flexibility in working hours and shifts (including occasional night shifts), and potential stress situations requiring quick and efficient problem-solving. Kindly note the additional details of the company have not been provided in the job description.,
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posted 7 days ago
experience2 to 6 Yrs
location
Kochi, Kerala
skills
  • NET
  • C
  • SQL Server
  • web technologies
  • Angular
  • MVC
  • jQuery
  • WCF
  • AJAX
  • HTML5
  • Bootstrap
  • IIS
  • Visual Studio
  • TFS
  • SOAP
  • REST
  • XML
  • JSON
  • XSLT
  • ASPNET
  • React
  • Web API
Job Description
As a Junior Software Engineer (.Net), you will be responsible for conceptualizing, designing, developing, and testing custom software applications using ASP.NET, .NET, C#, SQL Server, and web technologies. You will also work on developing, enhancing, and resolving issues in existing business applications developed in .Net. Your key responsibilities will include analyzing business requests for change, coding and testing new functionality, creating technical design documents, unit testing, and implementation plans. Additionally, you will code and test new functionality for small to medium processes and functions. You should have at least 2 years of professional experience in building distributed, scalable enterprise-class applications using ASP.Net, Microsoft .NET framework, C#, VB.Net, MVC, .Net Core WCF & AJAX, HTML5, and Bootstrap. Moreover, you should be adept at installing, configuring, troubleshooting, and customizing .NET applications. Key Responsibilities: - Conceptualize, design, develop, and test custom software applications using ASP.NET, .NET, C#, SQL Server, and web technologies. - Develop, enhance, and resolve issues in existing business applications developed in .Net. - Analyze business requests for change, code and test new functionality, create technical design documents, unit test, and implementation plans. - Code and test new functionality for small to medium processes and/or functions. Qualifications Required: - Knowledge in Angular/React is an advantage. - Hands-on experience with IIS configuring and troubleshooting, IIS authentication schemes, Visual Studio (2017 or higher), TFS, and modern web technologies (MVC, Web API, jQuery, etc.). - Ability to use and maintain code version & source code management. - Ability to interact with end users, business leads, and management to gather business requirements. What we Expect from you: - Hands-on experience with SQL Server. - Experience in fixing security vulnerabilities in coding. Additional Details: - Knowledge in Angular/React is considered an advantage. - Previous experience in fixing security vulnerabilities in coding is required. - Excellent verbal and written communication skills are preferred. - Familiarity with web services (SOAP, REST), WCF, XML, JSON, and XSLT is beneficial.,
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posted 2 months ago
experience5 to 9 Yrs
location
Kochi, Kerala
skills
  • Data Validation
  • Fund Accounting
  • Navision
Job Description
As a Team Leader in the Accounting Control & Data QA Team, you will play a crucial role in ensuring the integrity and validation of data within the Aladdin Accounting Book of Record. Your responsibilities will include overseeing the management of Quality Control (QC) checks, producing valuation reports, resolving queries, and maintaining effective communication with operational teams and stakeholders. Your proactive relationship management skills will be essential for success in this role. Key Responsibilities: - Supervise day-to-day activities and team members to meet deadlines and quality standards, escalating issues when necessary. - Plan, prioritize, and manage quality control checks on the Aladdin Accounting platform. - Coordinate workflow across different teams and regions. - Ensure adherence to SLAs for all Operations teams. - Maintain the integrity of the Aladdin Accounting dataset for valuation reporting. - Drive consistency in global processes and procedures. - Review and improve operational systems and workflows. - Support compliance and audit processes. - Produce monthly MIS and KPI reports. - Lead changes to processes and practices for improved performance and risk reduction. - Build strong relationships with internal and external stakeholders. - Identify and implement solutions for escalated issues. Qualifications: - Excellent interpersonal and communication skills. - Strong client relationship management capabilities. - Proven problem-solving skills and attention to detail. - Effective prioritization and time management abilities. - Proficiency in MS Excel and MS Word. - Experience in Securities or Fund Management industry. - Previous portfolio accounting experience. - Finance-related qualifications (e.g., IOC/IMC). - Ability to analyze and mitigate operational risk. - Team player with strong leadership skills. - Adaptable and open to feedback and continuous improvement. - Advocates for an innovative and adaptable team culture. Additional Company Details: - The team operates in the APAC shift. - Skills required include Data Validation, Fund Accounting, and Navision. - The role offers the opportunity to work independently, under pressure, and engage with clients in a service-oriented manner. (Note: The company details section is omitted as there are no additional details provided in the JD),
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posted 2 weeks ago
experience3 to 7 Yrs
location
Kochi, Kerala
skills
  • Business Development
  • Pharma
  • International Business Development
  • Lead Generation
  • French
  • Biotechnology
  • Agriculture
  • BioChemistry
  • Biology
  • Botany
  • Chemical Engineering
  • Chemistry
  • Instrumentation
  • BioTechnology
  • Biomedical
  • Regulatory Affairs
  • Negotiation Skills
  • Medical Device
  • Fluency in German
  • Materials Science
  • Environmental
Job Description
As an International Business Developer at our company, your role will involve extending our global reach by expertly discovering and exploring new and untapped business opportunities and relationships. You will be responsible for finding and retaining clients, encouraging existing clients to purchase additional products or features, and staying updated on changes in consumption trends. **Key Responsibilities:** - Perform business development activities in the pharma or Medical Device domain - Ability to bring leads from international marketplaces - Generate leads and convert them into projects - Experience in international business development - Fluency in German or French is preferred **Qualifications Required:** - BVSC - Any Specialization/ BHM - Any Specialization/ BHMS - Any Specialization/ B.Pharma - Pharmacy/ BAMS - Any Specialization/ Other Graduate - Other Specialization - MS/M.Sc(Science) - Biotechnology/ Agriculture/ Bio-Chemistry/ Biology/ Botany/ Chemical Engineering & Materials Science/ Chemistry/ M.Pharma - Any Specialization/ M.Tech - Environmental/ Instrumentation/ Bio-Chemistry/Bio-Technology/ Biomedical/ Chemical - Familiarity with Pharma international market, R&D, and Regulatory Processes - Prior experience in Regulatory affairs or licensing Pharmaceutical products or medical devices - Excellent negotiation skills Please note that fluency in German or French is a preferred qualification, and prior experience in Regulatory affairs or licensing Pharmaceutical products or medical devices is a requirement for this role.,
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