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1,156 Senior Business Analyst Jobs in Mumbai

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posted 2 months ago
experience1 to 6 Yrs
Salary2.5 - 6 LPA
location
Mumbai City, Pune+7

Pune, Bangalore, Chennai, Noida, Hyderabad, Gurugram, Kolkata, Delhi

skills
  • inside sales
  • program advisor
  • academic counsellor
Job Description
Job Title: Senior Business Development Associate (SR BDA) Location: [Add Location] Company: edtech   Role Overview As a Senior Business Development Associate, you will be responsible for driving sales and managing relationships with potential learners. You will understand their career goals, explain how Scalers programs can help them achieve those goals, and guide them through the enrollment process. Key Responsibilities Identify, reach out to, and engage potential learners to promote Scalers programs. Qualify leads and understand learner needs, career goals, and challenges. Provide customized solutions through Scalers offerings. Follow up with prospects to close leads and achieve daily, weekly, and monthly targets. Maintain a strong pipeline and ensure CRM hygiene. Collaborate with internal teams to improve learner experience and conversion rates. Must-Have Skills 48 years of work experience in sales, business development, or IT/EdTech services. Excellent verbal and written English communication skills. Strong passion for sales, meeting targets, and delivering results. Graduate degree in any stream (preferred: B.Tech). Ability to understand and pitch technical/learning products. Good-to-Have Skills Experience in the K12 or higher education (WP and above) domain. Experience handling ticket sizes above 50K. Familiarity with LSQ tools and CRM systems. Why Join Scaler Opportunity to be part of one of Asias fastest-growing EdTech startups. Work with a high-performing team from top tech companies. Fast-paced, growth-oriented culture with a mission to #CreateImpact. Attractive performance-based incentives.
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posted 1 week ago

Senior Business Analyst

Delta Sys-Tech (India) Pvt Ltd
Delta Sys-Tech (India) Pvt Ltd
experience5 to 10 Yrs
Salary7 - 14 LPA
location
Mumbai City
skills
  • requirement gathering
  • business
  • sdlc
  • agile
  • insurance
  • analyt
Job Description
Permanent job opening for Business Analyst with MNC organization at Mumbai - Andheri ( Only Mumbai local candidates preferred - Who can come for F2F interview )  Interview Rounds Interview F2F  Technical interview  on 25th Nov  - Tuesday  ( 10 am 12 pm OR  3 4 pm ) OR   26th Nov 2025 Wednesday ( 10 am 12 pm OR  3 4 pm )   Please fill in the details mentioned below Total Work Experience: Relevant Work Experience: Current CTC: Expected CTC: Current Location : Notice period ( Negotiable to how many days ) : If Serving /Served Notice period ( Last working Day ) : Current Company : Current payroll Organization : Alternate No : Date of Birth : Reason for Job Change : Job Description  Immediate 15 days Years of Experience       5 - 7 years  Role Description:Manages and ensures the identification, analysis and preparation of explicit and implicit stakeholder requirements and drives the functional support for business applications during deployment and 3rd level support. Key Accountabilities & Responsibilities:Ensure data accuracy, consistency, and integrity in all reports and dashboards- ensure VAIT/DORA complianceAnalyse large volumes of data to identify trends, patterns, and insights relevant to projectCreate data visualizations to effectively communicate key findings and project performance metricsSupport project decision-making by providing actionable insights based on data analysisContinuously identify opportunities for improvement in processesRequirements Collection and Evaluation , Solution Implementation and Testing, Gap Analysis, Creating Functional Specifications. Key Competencies & Skills required Technical:5 to 7 years of experience in requirements engineering or business analysisExperience in working in agile teamsExperience in working with distributed teams (off-shore, near-shore, on-site)Basic knowledge of software development and the technologies usedExperience in communication with stakeholders to understand and document their needsCandidate should have Insurance knowledge (General or Travel) Nice to have: Experience in the use of policy administration systems in insuranceBasic understanding of programming concepts and languages (e.g. Java, React, PL/SQL)Knowledge of insurance contract/administration processesExperience in German insuranceBipro understandingMainframe knowledge/SQL understanding Behavioural Skills: Excellent interpersonal and communication skills for working in a global environmentWillingness to learn and adapt quicklyProactive approach to identifying issues and presenting solutions and optionsProfessional and friendly presence when interacting with customers and other rolesWillingness to ask questions for a better understanding Soft Skills: Ability to quickly get to grips with complex issuesQuick comprehension and the ability to communicate knowledge in a comprehensible wayCommunicative, assertive and able to deal with conflicts Previous Experience & Qualifications Education/Qualification: Bachelors or Masters degree in Computer Science /Engineering/Information Technology MBA in IT / Insurance/Finance can also apply for Requirements Engineer role. Very good knowledge of English, both in writing and speakingKnowledge & Experience: 5 to 7 years of experience in Requirements Engineering  
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posted 2 weeks ago

Financial Analyst

Epicenter Technologies Private Limited
Epicenter Technologies Private Limited
experience3 to 8 Yrs
Salary5 - 9 LPA
location
Mumbai City
skills
  • financial planning
  • financial modeling
  • forecasting skills
  • management
  • financial analysis
  • budget analysis
Job Description
Urgently seeking for Financial Analyst. About the Job We're seeking a highly analytical and detail-oriented Financial Analyst to join our Strategy team. The ideal candidate will bring strong financial analysis and project management expertise, with a deep understanding of financial systems and business processes. In this role, you'll look internally to understand our operating environment and its financial impact while scanning external trends to identify growth opportunities and design strategic solutions. Location/Hours Location: Mumbai Shift: UK shift (3:00 PM to 12:00 AM) Weekend offs: Saturday and Sunday Job Responsibilities / Expectations Conduct financial analysis to support business decision-making, including forecasting, budgeting, and trend analysis Develop and maintain financial models to support strategic initiatives and business plans Evaluate the financial impact of business decisions and provide recommendations to improve financial performance Prepare and present financial reports to senior management and stakeholders Conduct macroeconomic research, market and competitor research to formulate business strategies Evaluate capital expenditures and asset depreciation Develop and maintain reports to provide insights into call center performance and trends Analyze business and operations data to identify opportunities for process improvement Participate in projects and initiatives, such as technology upgrades and process improvements Understand the current internal operating environment, related metrics, and their financial impact Help design solutions to improve operations and create monitoring mechanisms Study business trends and identify growth areas Minimum Qualifications Full-time MBA in Finance (mandatory) Strong proficiency in financial modeling and data analysis using Excel Excellent problem-solving and critical thinking skills Excellent communication and presentation skills Ability to work independently and manage multiple projects simultaneously Proven knowledge of financial forecasting and diagnosis, corporate finance, and information analysis Desired Qualifications 1-2 years of experience in financial analysis or related roles Experience in the financial services or BPM industry Strong understanding of call center metrics and operational KPIs Ability to translate complex financial data into actionable business insights Why Join Epicenter We believe in investing in our people. At Epicenter, you'll have the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. Were also the proud recipient of the Best Customer Service Provider award for nine consecutive years. Our commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry. Interested candidate can send email along with the resume on minakshi.shettigar@epicentertechnologies.com Total Exp: Current CTC: Expected CTC: Notice Period:
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posted 7 days ago
experience5 to 10 Yrs
location
Mumbai City
skills
  • api
  • script
  • rest
  • html
  • java
  • css
  • agile
  • ci/cd
Job Description
Job Title: Senior Software Engineer Location: Mumbai Experience: 5-10 Years Qualification: Bachelors Degree Job Overview: We are seeking an experienced Senior Software Engineer with strong expertise in C#, .NET Core, ASP.NET Core, and modern software engineering practices. The role involves building scalable web applications, implementing design patterns, and collaborating with cross-functional teams in an Agile setup. Key Skills: C#, .NET Core, ASP.NET Core OOP & Design Patterns REST APIs & Microservices Cloud-native development PL/SQL JavaScript, HTML5, CSS Agile, CI/CD & DevOps Responsibilities: Develop and maintain scalable, high-quality applications. Translate requirements into technical specifications. Integrate third-party APIs and optimize performance. Ensure clean code, testing, and adherence to best practices.  
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posted 6 days ago
experience0 to 4 Yrs
Salary3.5 - 5 LPA
location
Mumbai City
skills
  • smart worker
  • 360 feedback
  • leadership skills
  • action learning
  • international business strategy
  • communication skills
  • international sales
Job Description
DescriptionWe are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, demonstrating exceptional communication and problem-solving skills to enhance customer satisfaction.  Responsibilities Handle customer inquiries and complaints in a professional and courteous manner. Provide accurate information and assistance regarding products and services. Resolve customer issues efficiently, ensuring a high level of customer satisfaction. Document customer interactions and maintain detailed records of inquiries and resolutions. Collaborate with other departments to improve overall customer experience. Continuously update knowledge of company products, services, and policies. Skills and Qualifications 1-6 years of experience in customer service or a related field. Proficient in using customer service software and tools. Strong verbal and written communication skills in English and local languages. Excellent problem-solving skills and ability to think on your feet. Ability to work in a fast-paced environment and manage multiple tasks effectively. Strong interpersonal skills and a customer-oriented mindset.
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posted 5 days ago
experience8 to 10 Yrs
Salary20 - 24 LPA
location
Mumbai City
skills
  • case
  • management
  • collaboration
  • integration
  • analysis
  • sourcing
  • development
  • business
  • technology
  • planning
  • stakeholder
  • strategic
  • product
Job Description
Job Description Senior Manager: Product Planning (Cross Carline Technology) Job Code: ITC/SM-PP-C/20251108/26462 Location: Mumbai Designation: Senior Manager Product Planning (Cross Carline Technology) Experience Required: 8-10 Years Qualification: M.Tech Vacancy: 1 Salary Range: 20,00,000-25,00,000 per annum Position Type: Full-time Role Overview The Senior Manager Product Planning (Cross Carline Technology) will collaborate with product planners and cross-functional teams to evaluate, recommend, and integrate advanced technologies into the vehicle portfolio. This role requires strong analytical capabilities to assess technology fitment, drive business case execution, and maintain strong stakeholder relationships with R&D, Design, and Strategic Sourcing. The ideal candidate will have excellent communication and presentation skills to influence leadership decisions and drive technology-led product planning initiatives. Key Responsibilities 1. Technology Assessment & Integration Analyze emerging technologies for applicability across multiple carlines. Evaluate technology feasibility, cost implications, and integration roadmap. Recommend technology solutions aligned with future product strategies. 2. Business Case Development & Execution Work with product planners to create and refine business cases. Conduct market, cost, and competitive analysis for technology decisions. Present recommendations to senior leadership for approval. 3. Stakeholder Liaison & Cross-Functional Collaboration Act as a central point of coordination between R&D, Design, Sourcing, and Product Planning teams. Build strong partnerships with advanced technology vendors. Facilitate cross-team sessions to address technology-related business challenges. 4. Leadership Communication & Presentation Prepare compelling presentations for leadership, showcasing technical, financial, and strategic analysis. Ensure clarity and alignment across teams through structured communication. Skills Required Product Planning Business Case Development & Execution Technology Integration Analysis Vendor and Stakeholder Management Strategic Sourcing Collaboration Excellent Communication & Presentation Skills Compensation CTC Range: 20,00,000 25,00,000 per annum
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posted 3 days ago

Senior .NET Developer (Azure) - 8+ Years

Delta Sys-Tech (India) Pvt Ltd
Delta Sys-Tech (India) Pvt Ltd
experience8 to 13 Yrs
Salary12 - 22 LPA
location
Mumbai City, Bangalore+4

Bangalore, Noida, Chennai, Coimbatore, Ahmedabad

skills
  • mvc
  • asp.net mvc
  • .net
  • asp.net
  • azure
  • sql server
  • azure functions
  • .net azure
  • cosmos db
  • azure blob storage
Job Description
Hoping this email finds you well" Role: Senior .NET Developer (Azure) 8+ Years Experience: 8+ Years Notice Period: Immediate to 30 days Role Overview We are seeking a highly skilled Senior .NET Developer with 8+ years of experience in designing, developing, and deploying enterprise-grade applications on Microsoft Azure. The ideal candidate will have strong expertise in C#, .NET Core, cloud-native architectures, Azure PaaS services, CI/CD, and modern development practices. Technical Skills 8+ years of experience in C#, .NET Framework, .NET Core / .NET 6+. Strong knowledge of REST APIs, microservices, Web API, Entity Framework Core. Hands-on experience with Azure services: App Service, Azure Functions Azure SQL, Cosmos DB Azure Storage Service Bus Key Vault App Config Experience with Azure DevOps (Repos, Pipelines, Boards). Experience with Docker and container-based development. Understanding of event-driven and cloud-native architecture. Infrastructure as Code (Bicep / ARM / Terraform) is a plus  Email ID: kanchansinghdelta2025@gmail.com
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posted 1 week ago

Senior Azure Engineer

CONSULTBAE INDIA PRIVATE LIMITED
experience7 to 12 Yrs
Salary6 - 14 LPA
location
Mumbai City
skills
  • azure
  • azure devops
  • asp.net
  • c#
  • mvc
  • .net core
  • web api
Job Description
Requirement: Senior Azure Engineer (.NET Core & Azure Specialist) Technology: NET Core, C#, ASP.NET Core, WebAPI, MVC, Azure Devops, Azure Services Experience : 8+ years Work Location: Sanpada, Navi Mumbai Job Description Lead and mentor development teams on .NET Core and Azure-based projects. Migrate legacy .NET applications to .NET Core, Docker, and AKS. Design and implement serverless solutions using Azure Functions. Develop and deploy using Azure DevOps CI/CD pipelines. Optimize applications for performance, scalability, and security. Desired Profile Strong hands-on experience with .NET Core, C#, ASP.NET Core, WebAPI, MVC. In-depth knowledge of Azure Services: AKS, VM, Web App, Storage, Azure Functions, API Gateway, Load Balancer, Notification Hub. Experience with container-based deployments using Docker and AKS. Proficiency in Azure DevOps and ARM templates. Good to have: Exposure to Angular or React. Experience with microservices and serverless architectures QualificationBachelor's degree in a relevant field
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posted 2 weeks ago
experience1 to 6 Yrs
Salary3.5 - 5 LPA
location
Mumbai City
skills
  • active learning
  • problem solving
  • decision-making
  • good communication skills
Job Description
DescriptionWe are seeking a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to manage inquiries and resolve issues effectively. This role requires excellent communication skills and a passion for delivering exceptional customer experiences.  ResponsibilitiesManage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.Provide exceptional customer service by understanding customer needs and offering appropriate solutions.Document customer interactions and maintain accurate records in the CRM system.Collaborate with team members to improve customer service processes and enhance customer satisfaction.Identify trends in customer inquiries and provide feedback to management for continuous improvement.Train and mentor junior customer service representatives as needed. Skills and Qualifications1-6 years of experience in customer service or related field.Excellent communication skills in English (verbal and written).Strong problem-solving skills and the ability to think critically under pressure.Proficiency in using customer service software and CRM systems.Ability to work independently as well as part of a team.Strong organizational skills and attention to detail.Empathy and patience when dealing with customer concerns.
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posted 2 weeks ago
experience0 to 4 Yrs
Salary2.0 - 3.5 LPA
location
Mumbai City
skills
  • team building
  • international voice process
  • confidence building
  • leadership skills
  • smart worker
  • customer retention
  • good communication skills
Job Description
Responsibilities Manage and resolve customer inquiries and issues via phone, email, and chat in a timely and professional manner.Provide exceptional customer service by understanding customer needs and offering appropriate solutions.Document customer interactions and maintain accurate records in the CRM system.Collaborate with team members to improve customer service processes and enhance customer satisfaction.Identify trends in customer inquiries and provide feedback to management for continuous improvement.Train and mentor junior customer service representatives as needed. Skills and Qualifications1-6 years of experience in customer service or related field.Excellent communication skills in English (verbal and written).Strong problem-solving skills and the ability to think critically under pressure.Proficiency in using customer service software and CRM systems.Ability to work independently as well as part of a team.Strong organizational skills and attention to detail.Empathy and patience when dealing with customer concerns.
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posted 6 days ago

Urgent | Senior Support engineer Mumbai

Veerwal Getwork Services Private Limited
experience1 to 4 Yrs
Salary50,000 - 3.0 LPA
location
Navi Mumbai, Mumbai City+1

Mumbai City, Thane

skills
  • csr activities
  • demand generation
  • support services
  • field enablement
  • client servicing
  • sales enablement
  • technical marketing
  • sales enablement tools
  • csa
Job Description
Hiring: Executive Customer Service Experience: 1+ Year Qualification: Bachelors Degree (Preferred) Location: Mumbai About the Role:We are looking for a motivated Customer Service Executive who can handle customer queries, resolve issues, and ensure a great customer experience. Key Responsibilities:* Handle customer inquiries & resolve issues* Manage escalations and provide quick solutions* Share product/service information with customers* Track customer feedback & suggest improvements* Coordinate with internal teams for smooth service delivery* Maintain customer records & documentation* Support training of new team members Requirements: 1+ year of customer service experience Excellent verbal & written communication Strong problem-solving skills Good with MS Office Ability to work under pressure Customer-focused attitude To Apply:Send your resume to: Suchitra@getwork.org
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posted 3 weeks ago

Senior Dot net Developer

Delta Sys-Tech (India) Pvt Ltd
Delta Sys-Tech (India) Pvt Ltd
experience8 to 13 Yrs
Salary7 - 16 LPA
WorkRemote
location
Mumbai City, Pune+2

Pune, Bangalore, Chennai

skills
  • asp.net
  • tsql
  • angular js
  • azure
  • entity framework
  • git
  • asp.net mvc
  • dot net
Job Description
Permanent job opening for Senior Dot Net Developer  with US MNC organizatio at Pan India Location as Remote  PERMANENT  POSITION   WORK MODE : REMOTE Interview Venue Interview  Virtual interview on Shortlisting   1st round  - Virtual technical Interview 2nd round Project manager round   Please fill in the details mentioned below on amish.solanki@deltassi.in Total Work Experience: Relevant Work Experience: Current CTC: Expected CTC: Current Location : Notice period ( Negotiable to how many days ) : If Serving /Served Notice period ( Last working Day ) : Current Company : Current payroll Organization : Alternate No : Date of Birth : Reason for Job Change : Alternate email : Alternate contact : Job Description  Immediate 15 days Years of Experience 8 -  12 yrs Job Description .Net FSD Net (Framework and Core) Asp.Net (MVC and Core) Angular (15+) Azure (CI/CD, VM, Functions, IIS configuration experience) T-SQL (SP and Functions experience) Git, EF (6 and Core)
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posted 3 weeks ago

Senior Accountant

HAPPY SQUARE OUTSOURCING SERVICES LIMITED
experience1 to 3 Yrs
Salary1.0 - 2.5 LPA
location
Mumbai City
skills
  • tally software
  • tds calculation
  • gst
Job Description
Role Overview:We are looking for a detail-oriented and experienced Senior Accountant to manage the company's financial and statutory compliance operations. The ideal candidate should have hands-on experience in accounting, financial reporting, and all relevant regulatory filings.  Key Responsibilities: Prepare and maintain accurate financial statements and reports. Handle all compliance-related activities, including GST returns, TDS filings, PF/ESIC, and professional tax. Ensure timely filing of statutory returns and adherence to applicable tax laws. Maintain books of accounts in Tally or equivalent software. Perform account reconciliation, vendor payments, and monthly closing activities. Coordinate with external auditors and consultants for annual audits and financial reviews. Monitor internal financial controls and suggest improvements.  Candidate Requirements: 1-3 years of accounting experience, preferably in the hospitality or service industry. Strong knowledge of taxation, TDS, GST, and statutory filings. Proficiency in Tally, MS Excel, and accounting software. Excellent understanding of compliance requirements under Indian laws. Ability to work independently, meet deadlines, and manage multiple tasks. Bachelors degree in Commerce or Accounting (CA Inter or M.Com is a plus)
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posted 1 week ago

Senior Snowflake Data Engineer

Hucon Solutions India Pvt.Ltd.
Hucon Solutions India Pvt.Ltd.
experience8 to 13 Yrs
Salary8 - 18 LPA
location
Mumbai City, Pune+7

Pune, Bangalore, Chennai, Noida, Hyderabad, Gurugram, Kolkata, Delhi

skills
  • aws
  • sql
  • data modeling
  • snowflake
  • data build tool
  • five tran
Job Description
Senior Snowflake Data Engineer Location: PAN India Experience: 8+ Years Skills: Snowflake, dbt, FiveTran, Snowpipe, AWS (MWAA, S3, Lambda), GitHub CI/CD Job Description We are looking for an experienced Senior Snowflake Data Engineer with strong expertise in modern data warehousing, cloud technologies, and ELT pipeline development. The ideal candidate should have deep hands-on experience in Snowflake, dbt, cloud environments, and CI/CD practices, with the ability to design scalable and efficient data solutions. Key Responsibilities Analyze, integrate, model, and interpret large and complex datasets from multiple sources. Design and implement ELT data pipelines using dbt with Snowflake as the primary cloud data warehouse. Build efficient and scalable data transformation pipelines using dbt at an advanced level. Work with ETL/ELT and data governance tools such as FiveTran and Alation. Utilize advanced Snowflake features such as RBAC, Dynamic Tables, and various optimization techniques. Ensure strong data modelling and warehousing practices across diverse database technologies. Manage orchestrations using Apache Airflow or AWS MWAA, along with CI/CD pipelines. Oversee continuous deployment, monitoring, and operations of data solutions using GitHub Actions, Terraform, and other DevOps tools. Collaborate with technical and non-technical stakeholders through effective communication. Contribute to building future-state Data Warehouse capabilities using cutting-edge technologies. Adapt and work efficiently within Agile methodology. Preferred Qualifications 2+ years of hands-on experience with Snowflake as a Cloud Data Warehouse and Data Lake platform. Strong understanding of cloud environments, especially AWS (S3, Lambda, MWAA). Airline industry domain experience is a plus.
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posted 3 weeks ago

Senior Snowflake Data Developer

E4 SOFTWARE SERVICES PRIVATE LIMITED
experience6 to 11 Yrs
location
Mumbai City, Pune+2

Pune, Bangalore, Chennai

skills
  • migration
  • python
  • azure
  • sql
  • aws
  • etl
  • snowflake
  • cloud
  • data
  • pyspark
  • developer
  • snowsql
Job Description
Job Title: Senior Snowflake Data Developer Experience: 6 - 10 Years Location: Bangalore / Mumbai / Chennai / Pune Employment Type: Full-Time Job Description: We are looking for an experienced Senior Snowflake Data Developer with a strong background in data engineering, Snowflake implementation, and cloud-based data solutions. The ideal candidate will have hands-on experience with Snowflake, SQL, Python, and cloud platforms (AWS/Azure), along with excellent analytical and communication skills. Key Responsibilities: Lead and implement end-to-end Snowflake projects, including migration from traditional data warehouses or new implementations. Develop, optimize, and tune SQL and SnowSQL queries for performance and scalability. Apply data modelling principles and best practices for designing and maintaining data structures. Work extensively on AWS/Azure cloud platforms for data processing and integration. Utilize advanced Snowflake features including Data Masking, Tagging, SnowPipe, RBAC controls, Virtual Warehouse sizing, Zero Copy Clone, Data Sharing, Streams & Tasks, Time Travel, Secure Data Sharing, DMF, Iceberg Tables, Dynamic Tables, Micro Partitioning, and Query Profiler. Implement ETL/ELT integration, data ingestion, conversion, and migration workflows. Develop and maintain scripts using Python and PySpark. Collaborate with teams using Jira, Confluence, and Agile methodologies. Prepare and review technical documentation, specifications, and peer reviews. Ensure adherence to cloud best practices and organizational data standards. Good to Have: Snowflake Certification. Hands-on experience with DBT (Data Build Tool). Experience in preparing and reviewing functional and technical specification documents. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Client-facing experience with strong ownership and attention to detail. Immediate joiners will be preferred.
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posted 3 weeks ago
experience1 to 5 Yrs
Salary2.5 - 5 LPA
location
Mumbai City
skills
  • international bpo
  • collections
  • customer service
  • telecalling
  • retention
  • upselling
  • cross selling
Job Description
Job Summary As a Customer Service Associate, you will be the first point of contact for international clients, handling inbound and outbound calls. Your role is to resolve queries, provide accurate information, and ensure a high level of customer satisfaction across global time zones. Key Responsibilities Handle customer calls professionally and empathetically Resolve queries and provide timely, accurate solutions Document customer interactions and maintain records Meet performance metrics including call quality, resolution time, and customer satisfaction Participate in training and quality assurance programs Collaborate with team members and supervisors to improve service delivery Required Skills & Qualifications Minimum qualification: 12th pass or graduate Excellent verbal communication skills in English (neutral accent preferred) Basic computer proficiency and typing skills Willingness to work in rotational shifts (including nights/weekends) Patience, adaptability, and a customer-first attitude Employment Type Full-time, permanent On-site only (no remote work) Benefits Health insurance Provident fund Incentives for performance Transportation FRESHERS ARE WELCOME PEOPLE RESIDING IN MUMBAI CAN ONLY APPLY Interested candidate share your CV on 8425045225 or prashanshashivraj.mishra@techmahindra.com  
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posted 2 weeks ago
experience0 to 4 Yrs
location
Mumbai City
skills
  • communication skills
  • action learning
  • computer skills
  • leadership skills
  • 360 feedback
Job Description
DescriptionWe are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service and a passion for delivering outstanding service to our customers. Responsibilities Provide exceptional customer service by responding to inquiries via phone, email, and chat. Resolve customer issues in a timely and efficient manner while maintaining a positive attitude. Document customer interactions and feedback accurately in the CRM system. Work collaboratively with team members to improve customer service processes and share best practices. Assist in training and mentoring junior customer service representatives. Analyze customer feedback and identify trends to suggest improvements in services or products. Skills and Qualifications 1-6 years of experience in customer service or a related field. Strong verbal and written communication skills in English. Proficiency in using CRM software and Microsoft Office Suite. Ability to handle difficult situations and manage customer expectations effectively. Strong problem-solving skills and attention to detail. Ability to work in a fast-paced environment and adapt to changes quickly. Excellent interpersonal skills and a team-oriented mindset.
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posted 1 week ago

Senior Dot Net

CONSULTBAE INDIA PRIVATE LIMITED
experience4 to 9 Yrs
Salary5 - 12 LPA
location
Mumbai City
skills
  • core
  • sql
  • api
  • web
  • asp.net
  • mvc
  • angular
  • .net
Job Description
Requirement:  Dot Net Core Technology:  .NET Core, ASP.NET, MVC, Angular, Web API, SQL Experience : 5+ years Work Location: Sanpada, Navi Mumbai Job Description Analyzing user requirements, envisioning system features and functionality. Design, build, and maintain efficient, reusable, and reliable .Net codes by setting expectations and features priorities throughout development life cycle Contributing to team meetings, troubleshooting development and production problems across multiple environments and operating platforms Must have design experience using best practices, Design Patterns, SDLC, OOP Experience in leading and mentoring teams Experience in developing applications using SQL databases, schema, SQL queries Well versed in GIT and version control systems Must be skilled in Database constructs, schema design, SQL Server, SQL Queries, query optimization Solid understanding of object-oriented programming Desired Profile Working in compliance with the full Software Development Life Cycle Experience in .Net Core, Asp.Net, MVC Experience in front end technology Angular Lead and mentor a team of developers, providing technical guidance and expertise Good verbal and written communication skills High flexibility on technological stack Strong analytical, logical skills and team leading skills QualificationBachelor's degree in a relevant field
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posted 3 weeks ago
experience0 to 4 Yrs
Salary3.5 - 5 LPA
location
Mumbai City
skills
  • international bpo
  • smart worker
  • excellent communication skill
Job Description
Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities to upsell/cross-sell relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues that require escalation.
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posted 1 month ago
experience2 to 6 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Business Intelligence
  • Financial Reporting
  • Data Analysis
  • Tableau
  • Data Visualization
  • Budgeting
  • Forecasting
  • Analytics
  • Communication Skills
Job Description
As a Finance Business Intelligence Analyst at Morningstar, your role involves supporting the growing Business Intelligence (BI) & Financial Reporting functions within the Finance Organization. You will collaborate with global finance stakeholders to understand reporting requirements, assist with data validation, issue identification, and resolution related to recurring financial reporting processes. Additionally, you will help build foundational dashboards and reporting assets using established templates and tools. Under the guidance of senior analysts & Finance Business Intelligence Manager, you will contribute to broader automation and analytics initiatives within the finance organization. **Responsibilities:** - Executes tasks within the monthly close, quarterly update & maintenance processes for the Finance BI Function. - Maintains data cleanliness program, related reporting & related follow-ups with internal stakeholders. - Assists with training & onboarding new users for existing Tableau Dashboards and related processes. - Supports budgeting and forecasting activities. - Leads small business intelligence projects as requested by internal clients. - Evaluates current BI & Reporting processes and proposes methods for improvement. - Designs and maintains Tableau datasets, workspaces, and reporting structures used to compile insights. - Interprets and analyzes data from multiple sources, spots trends/anomalies/outliers, synthesizes raw data, and creates models to test hypotheses. - Provides design support for the development of business intelligence solutions, builds an in-depth understanding of the business, and serves as the primary owner of new report requests. - Interprets business requirements and determines optimum BI solutions to meet business needs. - Trains users and executives to use reports, metrics, and action-oriented information correctly. **Qualifications:** - Ability to work with a range of data and reporting technologies to build upon a strong foundation of rigor, quantitative techniques, and efficient processing. - Strong technical background is preferred. - Bachelor's degree from STEM fields such as Computer Science, Engineering, IT, Analytics, Finance, etc. Specialized training/certification and master's degree preferred. - Working knowledge or experience with Tableau Desktop or similar reporting tool. - Excellent analytical thinking and interpersonal skills, with the ability to communicate complex data issues correctly and clearly to both internal and external customers. - Attention to detail. Ability to define and organize tasks, responsibilities & priorities. - Process-focused and adhered to achieve SLA in the best manner in day-to-day activities. - Desire for improvement and innovation. - Excellent communication skills and English proficiency, both written and verbal. Morningstar is an equal opportunity employer. Please note that Morningstar's hybrid work environment allows for collaboration in-person each week, with a four days in-office model in most locations. Additionally, a range of benefits are available to enhance flexibility as needs change, ensuring that you have the tools and resources to engage meaningfully with your global colleagues.,
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