71 Service Continuity Jobs in Faridabad

Role Overview: As the Manager Improvement & Performance in SL Operate Service Management Service Improvement, your main focus will be on driving the development, implementation, and execution of Proactive Problem Management activities across allocated contracts. You will play a crucial role in supporting the Head of Service Improvement and Service Operations Governance by addressing service delivery issues both internally and in customer meetings. Additionally, your responsibilities will include fostering a motivated and productive work environment, ensuring team competence and capability through hiring, training, and coaching in alignment with the SM strategy and resource planning. Key Responsibilities: - Drive prescriptive insights and proactive problem management activities - Support service delivery governance internally and in customer engagements - Build and maintain team competence and capability through hiring, training, and coaching - Lead line management activities including annual salary reviews, goal setting, and competence development - Ensure fulfilment of billability, utilization, efficiency targets, financial forecasting, and budget adherence - Promote adherence to Service Line Operate Ways of Working, processes, and guidelines - Foster a productive and motivating work environment Qualifications Required: - Highly developed leadership and change management skills, influencing and leading by example - Strong problem-solving capability and strategic thinking - Excellent interpersonal communication and customer-oriented consultative approach - Good conflict management skills and ability to work well under pressure - Analytical mindset with a data-driven, agile, automation, and innovation focus - Excellent oral and written English skills - High degree of accountability, integrity, and a strong sense of responsibility and empowerment - Strong knowledge of Ericsson policies, directives, business environment, and service management areas including Event Management, Incident Management, Problem Management, Preventative Maintenance, Service Continuity, Field Service, and Smart Reporting - Good understanding of SLA, WLA/OLA,

As the Director of Cloud & Core Infrastructure Services at Ameriprise India LLP, your role is crucial in driving the evolution of hybrid infrastructure across on-premises data centers and multi-cloud environments. You will lead three foundational pillars of the infrastructure organization: Cloud & Compute Services, Storage & Data Protection, and Platform Engineering & Virtualization. **Role Overview:** You will ensure the delivery of resilient, scalable, and secure infrastructure platforms that support enterprise-wide digital transformation, cloud adoption, and operational excellence. **Key Responsibilities:** - Lead the design, deployment, and lifecycle management of hybrid compute platforms across AWS, Azure, and on-prem environments. - Ensure infrastructure solutions are cloud-optimized, secure, and aligned with business and technology strategies. - Champion infrastructure-as-code (IaC), automation, and DevOps practices to accelerate delivery and improve reliability. - Oversee enterprise storage and backup platforms, including cloud-native storage and hybrid solutions. - Drive modernization initiatives to transition legacy storage to cloud-based, scalable, and cost-efficient architectures. - Implement data protection strategies that meet compliance, recovery, and business continuity requirements. - Manage virtualization platforms and container orchestration to support dynamic workloads. - Ensure platform resilience, performance, and observability through proactive monitoring and automation. - Govern infrastructure operations through ITSM best practices across cloud and on-prem environments. - Manage vendor-delivered services and ensure SLAs are met for infrastructure availability, performance, and support. - Act as a senior escalation point for critical infrastructure issues, ensuring rapid resolution and root cause analysis. - Lead a globally distributed team of engineers and product owners. - Partner with application, security, and product teams to ensure infrastructure capabilities align with evolving business needs. - Drive cross-functional programs that enable cloud adoption, infrastructure optimization, and digital transformation. **Qualifications Required:** - Deep understanding of Storage & Backup, Server Platform, and OS (Windows & Linux) technologies. - Significant experience in infrastructure engineering for data centers and cloud providers. - Strong leadership skills and experience with large-scale infrastructure projects. About Our Company: Ameriprise India LLP has been providing client-based financial solutions for 125 years. The focus areas include Asset Management and Advice, Retirement Planning, and Insurance Protection. Join us in our inclusive and collaborative culture where your contributions are valued, and work alongside talented individuals who share your passion for excellence. This is a full-time position with timings from 2:00 PM to 10:30 PM in the India Business Unit within the Technology Job Family Group.,

As a candidate for the role at one of Weekday's clients located in Faridabad, you will be responsible for managing Azure infrastructure, leading DevOps and automation efforts, ensuring cloud security, optimizing performance and cost, engaging with stakeholders, handling incident and problem management, sharing knowledge, and promoting research and innovation. **Key Responsibilities:** - **Azure Infrastructure Management:** - Design, implement, and manage scalable, highly available, and fault-tolerant infrastructure in Microsoft Azure. - Provision and maintain core Azure services such as compute, storage, and networking based on business needs. - Apply Azure best practices around cost optimization, performance tuning, and security. - Monitor infrastructure using Azure Monitor, Azure Security Center, and other related tools. - Ensure business continuity with effective high availability and disaster recovery strategies. - **DevOps & Automation:** - Lead infrastructure and application deployment automation using Infrastructure as Code (IaC) tools like ARM Templates, Terraform, Bicep (nice to have), and Ansible. - Develop and maintain CI/CD pipelines using tools such as Azure DevOps, GitHub Actions, or similar. - Collaborate with development teams to streamline code deployment and enforce DevOps best practices. - Oversee version control, release processes, and change management workflows. - **Cloud Security:** - Configure and manage cloud security including identity and access management using Azure AD and RBAC. - Implement security controls such as firewalls, encryption, VPNs, and network segmentation. - Apply regular updates and patches in response to evolving security threats and compliance standards. - **Performance Optimization & Cost Management:** - Monitor and fine-tune resource performance for cost-effective operations. - Utilize Azure Cost Management tools to control cloud spend and implement budgeting strategies. - Review cloud resource usage and recommend enhancements for performance and efficiency. - **Collaboration & Stakeholder Engagement:** - Serve as the key contact for all infrastructure and DevOps-related activities. - Partner with cross-functional teams to align infrastructure solutions with project goals. - Mentor junior engineers and foster a culture of knowledge sharing within the team. - **Incident & Problem Management:** - Take ownership of infrastructure-related incidents, ensuring prompt resolution and minimal disruption. - Conduct root cause analysis post-incident and implement preventive measures. - **Documentation & Knowledge Sharing:** - Create and maintain detailed documentation for deployments, processes, and configurations. - Develop internal knowledge bases, runbooks, and standard operating procedures. - Lead training sessions to upskill team members on tools and cloud technologies. - **Research & Innovation:** - Stay updated with advancements in Azure services, DevOps trends, and automation practices. - Evaluate and implement emerging tools and techniques to enhance performance and scalability. - Drive continuous improvement through innovation and process automation. **Qualifications Required:** - Minimum of 7 years of experience - Skills and knowledge in Microsoft Azure, Azure DevOps, Kubernetes, Terraform/ARM Templates/Bicep, CI/CD practices, Azure AD, RBAC, and security tools. You will be expected to stay current with industry trends, contribute to a culture of innovation, and continuously enhance your skills to meet the evolving needs of the organization.,

As a Site Facility Manager at JLL, your role involves ensuring that the manpower at the site is equipped to handle challenges by guiding, grooming, developing, and supporting them as needed. You will be responsible for formulating suitable budgeting controls, monitoring SLAs & KPIs for JLL and outsourced agencies, and maintaining service level agreements to keep performance scores above excellence. Key Responsibilities: - Oversee all vendor quotations and invoices - Ensure proper signoffs for attendance and all required details for cost sheet submission - Timely submission of client-approved cost sheet to JLL office and follow up for the invoice - Ensure accuracy of billing information - Conduct manpower planning for the site including involvement in the hiring process - Conduct daily site rounds to ensure proper maintenance of structures/building facilities - Foster proper teamwork for all facilities - Assist client SPOC in creating the annual budget for site operations - Review and ensure data/e-mails/client files are updated - Deal with occupants queries verbally/written - Ensure robust complaint management process is in place - Communicate operational complications to occupants authorities - Adhere to health and life safety regulations/manuals on site - Implement and enforce all risk assessment recommendations - Create business continuity plans - Resolve emergency maintenance matters urgently - Maintain exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies - Create and submit daily management reports (DMR) and monthly management reports (MMR) - Coordinate and maintain the as-built drawing and transition document library - Work closely with regional RO/HO/SME/Training teams for required report closures - Facilitate services under the slogan "No Safety No Work" Additionally, you will be responsible for: - Receiving calls and emails from clients to ensure closure of complaints - Taking ownership of requests/complaints and handling them effectively within TAT - Monitoring the helpdesk and customer service executives regularly - Conducting daily rounds of the premises and reporting any lapses to the relevant team - Conducting timely Customer Feedback Surveys and sharing reports with clients/management - Cooperating, coordinating, and communicating with other departments for good customer experience - Helping ensure complaints/requests/emergencies are handled expeditiously - Managing inventory records, DMR, MMR, club house reports, etc. - Act as a secondary point of contact for all occupants in case of client escalation - Prepare and approve the working schedule/rostering for the helpdesk team to maintain property operation at an optimum level As a valued member of the team, you will play a crucial role in ensuring the smooth functioning and operational efficiency of the property.,

You will be responsible for the ownership and management of business continuity and disaster recovery for Managed Services offerings. This includes performing business impact analysis and risk assessment for AWS/Azure public cloud by Cloud Ops/SaaS Ops and LOB recovery teams. You will be required to develop, coordinate, and assess recovery requirements and contingency plans, ensuring proper maintenance of the plan through regular reviews with teams. Additionally, you will schedule, coordinate, and conduct planned tests as necessary, and perform risk assessment with Axtria LOB teams. Your role will involve developing contingency plans to deal with emergencies, analyzing the impact on and risk to essential business functions or information systems to identify acceptable recovery time periods and resource requirements. You will also create or administer training and awareness presentations or materials related to contingency planning concepts and procedures. Furthermore, you will be responsible for safeguarding LOBs & IT by identifying potential problem areas and single points of failure that may result in interruptions to critical data processing operations through disaster recovery plans and procedures. Desired Profile: - Ability to understand and apply DR concepts to both mainframe and distributed environments - Knowledge and experience in performing assessments aligned with best practices - Knowledge of the DRII/BCI BCDR frameworks - Ability to work independently, manage competing demands and priorities effectively - Familiarity with Governance, Risk and Compliance as it applies to BCDR planning - Demonstrated ability to think strategically and drive tactical execution - Strong analytical and problem-solving skills - Polished public presentation and communication skills required to present to Senior Management - Strong documentation skills, including the ability to create detailed and well-organized summaries of risk assessment findings Qualifications: - BE / BTech / MCA - MBA / PGDBA - 18 - 20 years of experience in managing BCP/DR for large organizations,

As a skilled and compassionate General Practitioner, you will be joining our growing telehealth team to deliver high-quality teleconsultation services, support chronic disease management, and coordinate second medical opinions and home country treatment guidance. **Key Responsibilities:** - Conduct virtual medical consultations (voice/video) for patients with various health conditions, ensuring high standards of care. - Participate in ongoing chronic disease programs, providing consistent follow-up, guidance, and treatment plans for patients with long-term health conditions. - Facilitate access to second opinions by coordinating with internal and external medical experts or institutions. - Support patients requiring care in their local region by coordinating with healthcare providers to manage clinical continuity. - Conduct educational sessions and webinars to raise awareness and promote preventive healthcare. - Participate in wellness events and engagement activities organized for corporate clients at their offices or field locations, as required. - Join client meetings as the clinical representative to provide support to business and sales teams. **Qualifications/Requirements:** - Medical degree (MBBS or equivalent) from a recognized institution. - Minimum of 5 years of experience in general practice, preferably with prior exposure to telemedicine or virtual care. - Must possess a valid medical license from the respective medical council or authority. - Strong communication and digital skills, including comfort with technology platforms for video consultations and patient management. - Willingness to work in rotational shifts, including weekends and holidays as required. - Experience in chronic disease management, telemedicine, or digital health solutions will be considered an advantage. If you are passionate and committed to providing high-quality patient-centered telemedicine services and can adapt to a flexible work schedule, we welcome you to be a part of our team. As a skilled and compassionate General Practitioner, you will be joining our growing telehealth team to deliver high-quality teleconsultation services, support chronic disease management, and coordinate second medical opinions and home country treatment guidance. **Key Responsibilities:** - Conduct virtual medical consultations (voice/video) for patients with various health conditions, ensuring high standards of care. - Participate in ongoing chronic disease programs, providing consistent follow-up, guidance, and treatment plans for patients with long-term health conditions. - Facilitate access to second opinions by coordinating with internal and external medical experts or institutions. - Support patients requiring care in their local region by coordinating with healthcare providers to manage clinical continuity. - Conduct educational sessions and webinars to raise awareness and promote preventive healthcare. - Participate in wellness events and engagement activities organized for corporate clients at their offices or field locations, as required. - Join client meetings as the clinical representative to provide support to business and sales teams. **Qualifications/Requirements:** - Medical degree (MBBS or equivalent) from a recognized institution. - Minimum of 5 years of experience in general practice, preferably with prior exposure to telemedicine or virtual care. - Must possess a valid medical license from the respective medical council or authority. - Strong communication and digital skills, including comfort with technology platforms for video consultations and patient management. - Willingness to work in rotational shifts, including weekends and holidays as required. - Experience in chronic disease management, telemedicine, or digital health solutions will be considered an advantage. If you are passionate and committed to providing high-quality patient-centered telemedicine services and can adapt to a flexible work schedule, we welcome you to be a part of our team.

As a Risk Professional in India, you will be an integral part of the risk management team, responsible for various key functions including: - Identifying, measuring, monitoring, and reporting on enterprise-wide risks - Demonstrating Business Continuity Management expertise to oversee the BCM program - Organizing quarterly Risk Committee meetings to update EXCO members on operational risk agenda - Leading annual Key Risk Indicator (KRI) reviews and monitoring KRI triggers and thresholds - Managing an effective Operational Risk and Outsourcing/Vendor Risk Framework - Generating dashboards to monitor IT/IS/third party risks for reporting to the Risk Management Committee - Developing Standard Operating Procedures (SOP) for vendors providing financial services - Conducting annual RCSA exercise for HCIN and ensuring compliance - Evaluating, controlling, and mitigating organization-wide operational risks through pre-emptive control strategies - Providing support to business units in process and procedure reviews, User Acceptance Test from an operational risk perspective - Acting as a point of reference for business units, sharing knowledge and skills effectively The ideal candidate for this role should possess the following qualifications and skills: - Coordinating and performing reviews of third-party outsourced vendors, both IT and non-IT vendors - Presenting ideas through reports and presentations, offering suggestions for improvements based on research findings - Regularly reviewing complaints against vendors (risk events) and conducting root cause analysis in consultation with business units - Identifying Key Risk Indicators (KRIs) and ensuring regular monitoring and reporting of KRI breaches to senior management - Tracking action plans and monitoring their closure within specified timelines If there are any additional details about the company in the job description, please provide them for a more comprehensive overview. As a Risk Professional in India, you will be an integral part of the risk management team, responsible for various key functions including: - Identifying, measuring, monitoring, and reporting on enterprise-wide risks - Demonstrating Business Continuity Management expertise to oversee the BCM program - Organizing quarterly Risk Committee meetings to update EXCO members on operational risk agenda - Leading annual Key Risk Indicator (KRI) reviews and monitoring KRI triggers and thresholds - Managing an effective Operational Risk and Outsourcing/Vendor Risk Framework - Generating dashboards to monitor IT/IS/third party risks for reporting to the Risk Management Committee - Developing Standard Operating Procedures (SOP) for vendors providing financial services - Conducting annual RCSA exercise for HCIN and ensuring compliance - Evaluating, controlling, and mitigating organization-wide operational risks through pre-emptive control strategies - Providing support to business units in process and procedure reviews, User Acceptance Test from an operational risk perspective - Acting as a point of reference for business units, sharing knowledge and skills effectively The ideal candidate for this role should possess the following qualifications and skills: - Coordinating and performing reviews of third-party outsourced vendors, both IT and non-IT vendors - Presenting ideas through reports and presentations, offering suggestions for improvements based on research findings - Regularly reviewing complaints against vendors (risk events) and conducting root cause analysis in consultation with business units - Identifying Key Risk Indicators (KRIs) and ensuring regular monitoring and reporting of KRI breaches to senior management - Tracking action plans and monitoring their closure within specified timelines If there are any additional details about the company in the job description, please provide them for a more comprehensive overview.

Role Overview: You are expected to have a minimum of 5+ years of experience in AWS cloud. Your responsibilities will include hands-on experience with AWS services such as EC2, VPC, S3, IAM, CloudWatch, CloudTrail, and Route 53. Additionally, you will be working with infrastructure as code (IaC) tools like AWS CloudFormation or Terraform. A good understanding of networking concepts, including DNS, VPN, load balancing, and firewalls is required. You should also have experience with monitoring and logging tools such as CloudWatch, ELK Stack, etc. Moreover, you will be responsible for managing and optimizing cloud costs using tools like AWS Cost Explorer or Azure Cost Management, as well as disaster recovery and business continuity. Key Responsibilities: - Hands-on experience with AWS services such as EC2, VPC, S3, IAM, CloudWatch, CloudTrail, and Route 53 - Working with infrastructure as code (IaC) tools like AWS CloudFormation or Terraform - Understanding of networking concepts including DNS, VPN, load balancing, and firewalls - Experience with monitoring and logging tools such as CloudWatch, ELK Stack, etc. - Managing and optimizing cloud costs using tools like AWS Cost Explorer or Azure Cost Management - Experience with disaster recovery and business continuity - Driving continual service improvements by identifying and implementing automation opportunities and optimizing cloud resources - Performing root cause analysis and problem management for cloud-related incidents Qualifications Required: - Graduation, BE, MTech - Skills in AWS, AWS Architect, Cloud Formations Please note that the company did not provide any additional details in the job description. Role Overview: You are expected to have a minimum of 5+ years of experience in AWS cloud. Your responsibilities will include hands-on experience with AWS services such as EC2, VPC, S3, IAM, CloudWatch, CloudTrail, and Route 53. Additionally, you will be working with infrastructure as code (IaC) tools like AWS CloudFormation or Terraform. A good understanding of networking concepts, including DNS, VPN, load balancing, and firewalls is required. You should also have experience with monitoring and logging tools such as CloudWatch, ELK Stack, etc. Moreover, you will be responsible for managing and optimizing cloud costs using tools like AWS Cost Explorer or Azure Cost Management, as well as disaster recovery and business continuity. Key Responsibilities: - Hands-on experience with AWS services such as EC2, VPC, S3, IAM, CloudWatch, CloudTrail, and Route 53 - Working with infrastructure as code (IaC) tools like AWS CloudFormation or Terraform - Understanding of networking concepts including DNS, VPN, load balancing, and firewalls - Experience with monitoring and logging tools such as CloudWatch, ELK Stack, etc. - Managing and optimizing cloud costs using tools like AWS Cost Explorer or Azure Cost Management - Experience with disaster recovery and business continuity - Driving continual service improvements by identifying and implementing automation opportunities and optimizing cloud resources - Performing root cause analysis and problem management for cloud-related incidents Qualifications Required: - Graduation, BE, MTech - Skills in AWS, AWS Architect, Cloud Formations Please note that the company did not provide any additional details in the job description.

Role Overview: As the Senior Manager, Finance Operations at the Global Capability Centre (GCC), you will be responsible for leading the end-to-end delivery of Finance Operations. Your role will involve ensuring governance, cost accuracy, reconciliations, compliance, transformation outcomes, and transparent financial reporting across supported markets. This position is crucial for maintaining operational continuity post the regional transition of the Finance Director and will play a pivotal role in anchoring the India Finance Transformation agenda for FY26. Key Responsibilities: - Lead Finance Operations activities including transaction finance, reconciliations, month-end close, accounting accuracy, and inter-company processes. - Ensure financial control, governance maturity, and audit readiness across all supported markets. - Maintain financial discipline in alignment with GCC governance standards. - Act as the custodian of the GCC P&L, ensuring cost transparency, accuracy, and integrity of reporting. - Drive ROI visibility through structured savings reporting, dashboarding, and SteerCo updates. - Support charge-out governance and cost allocation accuracy for all supported markets. - Lead the execution of the India Finance Transformation plan for FY26, delivering savings and driving measurable outcomes. - Partner closely with the Regional Finance Director to validate savings, ensure compliance, and document transformation benefits. - Identify automation opportunities across Finance functions and drive efficiency, optimization, and governance enhancements. - Collaborate with stakeholders including Finance Directors, market controllers, and GCC leadership across regions to ensure transparent communication and readiness for audits and reviews. Qualifications Required: - 10-15 years of experience in Finance Operations, Controllership, Shared Services, or FP&A. - Strong understanding of reconciliations, accounting principles, month-end processes, and inter-company settlements. - Proven experience in transformation, automation, or productivity improvement programs. - Strong analytical capability with hands-on experience in financial reporting and P&L ownership. - Demonstrated ability to lead teams within a shared service or multi-market/global setup. - Experience driving governance frameworks, financial controls, and audit compliance. - Ability to collaborate with senior leaders and influence across markets. - CA / CPA / MBA (Finance) or equivalent professional finance qualification preferred. - Experience in Global Capability Centres, Shared Services, or Professional Services organizations is an advantage.,

As a Linux System Administrator in our company, you will be responsible for the following key tasks: - Administer, maintain, log, and support various Linux operating systems such as RHEL, Suse, Ubuntu, CentOS, Solaris, and other UNIX flavors like HP-UX, Solaris, and AIX. - Fix and analyze bottlenecks related to UNIX systems, resolving major incidents and technical escalations within agreed SLAs and quality standards. - Perform Problem Management by conducting root cause analysis for problems and major incidents, providing workarounds for business continuity, and preparing RCA reports. - Handle Change Management by preparing implementation, rollback, and test plans along with risk and impact analysis for critical or complex changes. You will also create and review change plans and documentation. - Participate in CAB meetings as necessary and assist in the techno-operations decision-making process. - Install hardware and software, maintain service levels, perform performance tuning, and conduct firmware upgrades across multiple hardware platforms. - Perform advanced tasks like capacity planning, performance monitoring, providing improvement recommendations, and overseeing the implementation of these recommendations. - Upgrade system software by planning, scheduling, testing, coordinating, and maintaining the integrity of the operating system environment. - Secure operating system parameters according to client or company security policies, standards, or best practices. - Respond to outages during and after normal business hours as needed for on-call support. - Coordinate and interface with outside vendors, end users, department team members, and service providers to resolve issues. - Analyze data, oversee service improvements, and contribute to enhancing services. - Document processes, share knowledge, and provide training to L1 & L2 team members. You may oversee tasks executed by L1 & L2 members and stand in for them if necessary. As a Linux System Administrator in our company, you will be responsible for the following key tasks: - Administer, maintain, log, and support various Linux operating systems such as RHEL, Suse, Ubuntu, CentOS, Solaris, and other UNIX flavors like HP-UX, Solaris, and AIX. - Fix and analyze bottlenecks related to UNIX systems, resolving major incidents and technical escalations within agreed SLAs and quality standards. - Perform Problem Management by conducting root cause analysis for problems and major incidents, providing workarounds for business continuity, and preparing RCA reports. - Handle Change Management by preparing implementation, rollback, and test plans along with risk and impact analysis for critical or complex changes. You will also create and review change plans and documentation. - Participate in CAB meetings as necessary and assist in the techno-operations decision-making process. - Install hardware and software, maintain service levels, perform performance tuning, and conduct firmware upgrades across multiple hardware platforms. - Perform advanced tasks like capacity planning, performance monitoring, providing improvement recommendations, and overseeing the implementation of these recommendations. - Upgrade system software by planning, scheduling, testing, coordinating, and maintaining the integrity of the operating system environment. - Secure operating system parameters according to client or company security policies, standards, or best practices. - Respond to outages during and after normal business hours as needed for on-call support. - Coordinate and interface with outside vendors, end users, department team members, and service providers to resolve issues. - Analyze data, oversee service improvements, and contribute to enhancing services. - Document processes, share knowledge, and provide training to L1 & L2 team members. You may oversee tasks executed by L1 & L2 members and stand in for them if necessary.

As a highly skilled and experienced Project Manager / Operations Manager, you will be responsible for overseeing and managing the operations of multiple departments within our organization, including Finance, Marketing, Investment, HR, and Admin. Your role will require a proactive, hands-on approach to problem-solving and ensuring the seamless execution of day-to-day operations. The ideal candidate should possess a "get-things-done" attitude, strong leadership capabilities, and the ability to drive efficiency across teams. You will be the primary decision-maker in the absence of senior management, ensuring business continuity and strategic execution. Key Responsibilities: - Oversee and manage daily operations across all departments, ensuring smooth workflows and resolving any challenges. - Act as the primary decision-maker in the absence of senior management, ensuring business continuity and strategic execution. - Develop and implement operational processes and procedures to enhance efficiency and optimize team performance. - Supervise and manage a team of 30-40 employees, ensuring productivity, accountability, and alignment with company goals. - Foster interdepartmental communication and collaboration to drive organizational success. - Identify and resolve operational bottlenecks, striving for continuous improvement and innovation. - Ensure compliance with company policies, legal requirements, and industry best practices. - Work closely with senior leadership to align operations with strategic business objectives. - Handle crisis management, problem-solving, and quick decision-making to mitigate risks and challenges. - Maintain a strong focus on execution and accountability, ensuring tasks and projects are completed efficiently. Key Requirements: - Proven experience in running a business, ideally in consulting, investment banking, or professional services. - Strong leadership and decision-making skills with the ability to manage multiple business functions. - Hands-on approach to problem-solving with a "get-things-done" attitude. - Excellent organizational and project management skills with the ability to handle multiple tasks under pressure. - Strong communication, negotiation, and stakeholder management skills. - Entrepreneurial mindset with a strategic vision and a deep understanding of business operations. - Ability to adapt quickly to dynamic business challenges and market shifts. Preferred Qualifications: - Prior experience in a consulting firm, startup, or professional services industry. - Strong analytical and strategic thinking capabilities with a results-oriented approach. - Experience in process optimization and driving operational efficiencies. - Knowledge of compliance, legal regulations, and best industry practices. If you are a dynamic leader with experience managing complex operations and are ready to take on a senior leadership role, we invite you to apply and help us drive our company's success.,

Role Overview: You will be a part of the IND team responsible for thoroughly reviewing data on critical data issues such as Consistency, Continuity, Completeness, Validity, and Referential Integrity during client data onboarding, implementation, and technical upgrades. Your role involves periodic data checks for anomalies even post client activation and comparison of data across multiple subject areas. Key Responsibilities: - Serve as a subject matter expert in data onboarding and standardization within the Health Data Intelligence team. - Ensure accuracy, completeness, and integrity of healthcare data throughout onboarding, implementation, and ongoing processes. - Conduct technical investigations, identify root causes of data issues, and resolve problems within the team's scope. - Collaborate with external teams for timely issue resolution and work directly with clients submitting Service Requests. - Review data for critical quality factors like Consistency, Continuity, Completeness, Validity, and Referential Integrity during client onboarding, implementation, and technical upgrades. - Perform ongoing data quality checks post client activation to maintain data accuracy across multiple subject areas. - Analyze and troubleshoot data inconsistencies, missing values, and errors to uphold data integrity. - Document validation processes, issue resolutions, and system improvements for transparency and process enhancement. - Ensure compliance with HIPAA and other healthcare data standards. - Automate validation processes where possible to enhance efficiency and reduce manual efforts. - Apply basic engineering principles to develop methods and procedures for improving and maintaining product quality standards as a member of the technical/process QA division. Qualifications Required: - Prior experience in data analysis, data quality assurance, or a related field. - Knowledge of healthcare data standards and compliance requirements, including HIPAA. - Strong analytical skills with the ability to identify and resolve data issues effectively. - Experience in collaborating with external teams and clients for issue resolution. - Familiarity with automating validation processes for efficiency gains. - Basic engineering principles application for product quality improvement. Note: The job description does not include any additional details about the company.,

Develop cost estimates, logging needed parts and the time needed for repairs Schedule the most appropriate Service Technician for each job Convey all necessary information regarding costs, parts, work and Technicians to customers Call the customer to arrange appointments Meet with customers to discuss their requirements and relay those requirements to the Service Technicians Contact customers in the case of additional work to relay the details and extra costs Enter the details of repair jobs on the companys network and prepare repair instructions

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

A job description for a role combining hardware, networking, and Asterisk server knowledge typically involves managing the full lifecycle of an organization's IT and communication infrastructure. Key responsibilities include designing, implementing, and maintaining networks, managing servers (including VoIP), and ensuring system security and reliability.  Key Responsibilities Hardware Management:Install, configure, and maintain computer hardware, servers, peripherals, and other IT equipment. Network: Design, deploy, and manage local area networks (LAN), wide area networks (WAN), and wireless networks (WLAN). Configure and manage network devices such as routers, switches, and firewalls. Asterisk/VoIP Systems Management:Install, configure, and maintain Asterisk-based telephony systems and other Voice over IP (VoIP) solutions. This includes managing SIP servers, call routing, IVR, and voicemail systems. System Monitoring & Troubleshooting:Proactively monitor network and system performance to ensure high availability and reliability. Diagnose and resolve complex hardware, network, and VoIP-related issues promptly. Security & Compliance:Implement robust security measures, including firewalls and encryption, to protect network and communication systems from cyber threats. Ensure compliance with industry security standards and best practices. Documentation & Inventory:Create and maintain detailed documentation for system configurations, network diagrams, processes, and procedures. Manage hardware and software inventory. Collaboration & Support:Collaborate with other IT teams and vendors for seamless integration of new technologies. Provide technical support and basic training to staff. Upgrades & Maintenance:Perform regular system upgrades, maintenance, and software patching to ensure all systems are current and secure. Backup & Disaster Recovery:Develop, implement, and maintain backup and disaster recovery plans to safeguard data and ensure business continuity.  Required Skills and Qualifications Technical Skills: Strong knowledge of networking protocols (TCP/IP, UDP, DNS, DHCP, SIP, RTP). Proficiency in Linux server administration. Experience with network hardware from vendors Hands-on experience with VoIP technologies, including Asterisk PBX and SIP trunking. Familiarity with network diagnostic tools (e.g., Wireshark, tcpdump). Soft Skills: Excellent problem-solving and analytical skills. Strong communication skills, both written and oral. Ability to work independently and as part of a team. Attention to detail and ability to work under pressure.  Common Job Titles for This Role Hardware and Networking Engineer Hands-on experience with VoIP technologies, including Asterisk PBX and SIP trucking. Network and Systems Administrator IT Infrastructure Specialist  Perks and Benefits: Free cabs and Meals Performance Bonus PF Medical Insurance  

As an EY GDS Consulting Senior Manager in the GRC Technology - Enterprise GRC team, you will be responsible for various operational activities such as resource planning, utilization tracking, and pipeline tracking. Your role will involve connecting with regional teams globally, exploring collaborative business opportunities, and acting as a point of contact for GRC-related activities. In addition, you will identify potential business opportunities for EY within existing engagements/regions, lead pursuits, and provide support to region teams. Your technical expertise will be crucial in contributing to GRC Technology client engagements and internal projects, as well as anticipating and identifying risks within engagements. **Key Responsibilities:** - Operational activities including resource planning, utilization tracking, and pipeline tracking - Understanding current state client business processes/requirements and translating them into future state process outcomes - Driving process re-engineering and digital transformation in the GRC space - Capturing user requirements, conducting user reviews, and running stakeholder meetings - Translating functional requirements into clear user stories with defined acceptance criteria - Collaborating with Solution Designers/Architects, Technical leads, and Development teams to articulate the best feasible solutions - Assisting regional teams on RFP pursuits and proposals for clients seeking GRC/IRM support - Ensuring on-time delivery of allocated tasks, adherence to quality processes, and compliance with EY policies and procedures **Qualification Required:** - 1-3 years of advisory and consulting experience in GRC Domain, with GRC Implementation/managed services experience as an advantage - Good analytical and problem-solving skills, understanding of Risk management framework, and Control frameworks such as COSO - Experience in documenting detailed process flows, developing technical documentation, and understanding of cross GRC domains including Information Security, business continuity, and Risk Management - Bachelor's degree in Comp. Science, IT, Electronics, Electronics & Telecommunications/MBA with relevant experience - Knowledge of program and project management practices, IT systems development life cycle, and experience in delivery management and client management - Exposure to multiple GRC tools like Archer, ServiceNow, MetricStream, Enablon, etc. At EY, you will work in a dynamic environment with opportunities for skill development, career progression, and personal growth. You will collaborate with a diverse team of professionals globally, working on inspiring projects and contributing to building a better working world. As an EY GDS Consulting Senior Manager in the GRC Technology - Enterprise GRC team, you will be responsible for various operational activities such as resource planning, utilization tracking, and pipeline tracking. Your role will involve connecting with regional teams globally, exploring collaborative business opportunities, and acting as a point of contact for GRC-related activities. In addition, you will identify potential business opportunities for EY within existing engagements/regions, lead pursuits, and provide support to region teams. Your technical expertise will be crucial in contributing to GRC Technology client engagements and internal projects, as well as anticipating and identifying risks within engagements. **Key Responsibilities:** - Operational activities including resource planning, utilization tracking, and pipeline tracking - Understanding current state client business processes/requirements and translating them into future state process outcomes - Driving process re-engineering and digital transformation in the GRC space - Capturing user requirements, conducting user reviews, and running stakeholder meetings - Translating functional requirements into clear user stories with defined acceptance criteria - Collaborating with Solution Designers/Architects, Technical leads, and Development teams to articulate the best feasible solutions - Assisting regional teams on RFP pursuits and proposals for clients seeking GRC/IRM support - Ensuring on-time delivery of allocated tasks, adherence to quality processes, and compliance with EY policies and procedures **Qualification Required:** - 1-3 years of advisory and consulting experience in GRC Domain, with GRC Implementation/managed services experience as an advantage - Good analytical and problem-solving skills, understanding of Risk management framework, and Control frameworks such as COSO - Experience in documenting detailed process flows, developing technical documentation, and understanding of cross GRC domains including Information Security, business continuity, and Risk Management - Bachelor's degree in Comp. Science, IT, Electronics, Electronics & Telecommunications/MBA with relevant experience - Knowledge of program and project management practices, IT systems development l

As a GRC Business Analyst at EY, you will be contributing functionally to GRC Technology client engagements and internal projects. Your role will involve identifying potential business opportunities within existing engagements, escalating issues to senior team members, and anticipating and identifying risks within engagements. You will be a key player in helping clients implement technology solutions that support risk management, compliance, and governance. Your responsibilities will include: - Working with Solution Designers/Architects to brainstorm solutions, disseminate business requirements, and propose feasible solutions - Mapping customer requirements to GRC functionality and advising on best practices for implementing GRC processes - Gathering requirements and designing GRC applications and modules to meet client needs and compliance requirements - Participating in Agile Sprint planning, defining user stories, and configuring GRC workflows, entities, policies, forms, and user interface elements - Leading Testing Activities, including Automated Test Framework (ATF) associated with the build - Conducting thorough testing and quality assurance for developed solutions - Providing functional expertise and guidance to the project team - Staying up to date with the latest GRC features, releases, and industry trends - Collaborating with cross-functional teams to integrate GRC tool with other systems - Driving customer requirements show back sessions, system demos, and workshops - Assisting regional teams on RFP pursuits and proposals for GRC/IRM support - Ensuring on-time delivery of tasks and adherence to quality processes - Compliance with EY policies and procedures like Timesheet/Leaves management - Assisting Project Lead for the successful execution of projects To qualify for this role, you must have: - 3-7 years of experience as a Business Analyst specializing in Service Now IRM tool - Experience in leading/completing end-to-end ServiceNow GRC/IRM implementation engagements - ServiceNow GRC certifications - Basic understanding of cross GRC domains - Team Building and knowledge sharing skills - Good understanding of ServiceNow technology platform Additionally, ideal qualifications include: - B.E/B.Tech/MBA with 3-7 years of experience with other leading companies - Robust understanding of program and project management practices - Exposure to multiple GRC tools like Archer, MetricStream, Enablon At EY, you will have the opportunity to work with a market-leading, multi-disciplinary team, grow into a responsible role, and work on challenging assignments. You will receive support, coaching, and feedback, along with opportunities for skill development and career progression. EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet, all while fostering trust in capital markets. Join EY and be a part of a team that shapes the future with confidence.,

As a Strategic Information Security Leader, your role involves developing and implementing the enterprise-wide information security strategy, policies, and frameworks. You will provide thought leadership on emerging cyber risks, threats, and technologies, while establishing an enterprise security architecture aligned with business objectives. Additionally, you will represent information security at executive leadership meetings and board-level discussions. Key Responsibilities: - Ensure compliance with relevant regulations, standards, and frameworks such as ISO 27001, NIST CSF, GDPR, and PCI DSS. - Lead risk assessments, security audits, and penetration testing programs. - Develop incident response, disaster recovery, and business continuity plans. - Oversee vendor risk management and third-party security due diligence. Leadership & People Management: - Build and lead a high-performing information security team, defining roles, responsibilities, and career development paths within the security function. - Foster a culture of security awareness through training and communication. - Collaborate with IT, Legal, Compliance, and Risk teams to integrate security into all business processes. DevSecOps & Application Security: - Integrate security into CI/CD pipelines with automated tools such as SSO SAST, DAST, and Dependency scanning. - Conduct secure code reviews, threat modeling, and application penetration tests. - Lead developer security awareness programs and secure coding boot camps. Threat Intelligence & Vulnerability Management: - Set up continuous vulnerability management workflows using relevant tools. - Utilize threat intelligence feeds to defend against APTs and fraud campaigns. - Correlate threat intelligence with internal telemetry to identify emerging threats in fintech and digital banking. Data Protection & Privacy: - Implement technical and organizational measures for India DPDP compliance. - Prepare to conduct DPIAs and privacy-by-design assessments for new fintech products. Stakeholder & External Engagement: - Serve as the primary point of contact for regulators, auditors, and external security partners. - Engage with business leaders to balance security requirements with operational needs. - Build strong relationships with law enforcement, cybersecurity forums, and industry associations. Incident Response & Business Continuity: - Own the Incident Response Plan (IRP) and lead investigations into data breaches or security incidents. - Support business continuity and disaster recovery planning and exercises. Qualifications Required: - Bachelor's degree in Cybersecurity, Computer Science, Information Technology, or related field. - 12+ years of experience in cybersecurity. - Proven experience in Financial services, FinTech, or other regulated environments. Skills & Competencies: - Good understanding of security and privacy frameworks such as NIST CSF, ISO 27001, SOC 2, PCI-DSS, and OWASP Top 10. - Knowledge of fintech regulatory landscape under RBI. - Experience in AWS security controls and application security in cloud-native environments. - Familiarity with common FinTech architectures like microservices, APIs, mobile apps, and open banking (e.g., PSD2). - Strong communication and stakeholder management skills. - Ability to translate technical risks into business language for executives and stakeholders.,

As an experienced professional in Business Continuity and Disaster Recovery program management, you will play a crucial role in designing and maintaining enterprise-wide programs at Nucleus Software. Your responsibilities will include: - Developing and implementing Crisis Management plans for major business disruptions. - Preparing, updating, and maintaining BCP/DR documentation, such as plans, procedures, call lists, and test results. - Planning and coordinating functional and technical continuity testing. - Collaborating with IT to ensure DR plans for critical systems are maintained and recovery sites are updated. - Maintaining and updating the organization's Business Continuity Policy. - Conducting Business Impact Analyses to identify vulnerabilities, single points of failure, and mitigation strategies. - Assessing and reporting regulatory and industry requirements related to BCP/DR. Qualifications required for this role include: - Graduate/Postgraduate in Business Management/Engineering (preferred). - 7-10 years of experience in BCP/DR program management. - Business Continuity certification (preferred). - Proficiency in MS Office. - Strong leadership and stakeholder management skills. About Nucleus Software: With 39 years of experience in providing products and services to global and regional financial institutions, Nucleus Software is a pioneer in IT services for the banking industry. Their platforms power the operations of over 200 financial institutions in 50 countries, supporting various business verticals. Nucleus Software has a strong focus on digitalization programs using technologies like Data Science, Cloud, AI/ML, DevOps, and RPA. The company is known for its employee-first outlook and has been recognized as a Great Place to Work. If you are looking for a challenging opportunity to contribute to the resilience of a leading technology company in Noida, India, this role in the CEO Office at Nucleus Software might be the perfect fit for you.,

As a Computer Operations Manager, you will be responsible for managing the process of analyzing system performance and scheduling to maximize the use of the organization's information processing systems and resources. Your key responsibilities will include: - Prioritizing and scheduling computer operations, code deployment, and workflow to ensure processing equipment and IT resources are utilized efficiently. - Analyzing production, maintenance, and malfunction records to identify issues and implement solutions for improved performance. - Leading, evaluating, and developing the computer operations team to meet production targets. - Collaborating with functional or operational area managers to integrate their needs into existing operations. You will lead a team to accurately execute daily scheduled and ad-hoc deliverables, address 1st line issues, ensure timely delivery of Client Service Level Agreements, and participate in business continuity exercises. Additionally, you will: - Monitor and evaluate daily production processing across multiple platforms. - Delegate production processing failures for resolution or escalation. - Establish and maintain operational tools, monitoring methods, and reports for performance improvement. - Maintain relationships with stakeholders to meet service level agreements and improve the processing environment. - Communicate with internal and external stakeholders to analyze and resolve processing issues. Furthermore, you will manage system resources, evaluate change impacts, oversee monitoring tools, track projects, and ensure the team is prepared for new activities. You may also serve as the first escalation point for clients or vendors. Qualifications Required: - Bachelor's Degree in a related field; relevant experience may be considered. - Minimum of 6 years of related professional experience, with 1-2 years in a supervisory position. Desired Skills and Capabilities: - Scope: Responsibilities are often at the department or sub-department level. - Planning Horizon: Typically less than 1 year. - Reporting Relationship: Typically reports to a Senior Manager or Director. - Problem Solving: Problems are specialized but routine, with manager guidance available. - Span of Control: Typically manages the work of five or more Supervisors or team members.,