7 Service Delivery Head Jobs nearby Mangalore

Designation- Business Development Manager Channel- Credit life Channel CTC- 3.25 LPA + TA- 6k Maximum Key Responsibilities1. Sales & Revenue Generation Achieve assigned monthly, quarterly, and annual life insurance sales targets. Generate leads and ensure conversion through walk-ins, referrals, and cold calling (where applicable). Drive high-quality and compliant insurance sales through effective need-based selling. 2. Channel Partner Relationship Management Build and nurture strong relationships with branch managers, staff, and key influencers. Conduct regular meetings and joint calls with bank staff to drive insurance penetration. Act as the single point of contact for bank staff for all insurance-related queries and escalations. 3. Customer Service & Retention Ensure smooth onboarding of customers, proper documentation, and timely issuance of policies. Handle post-sale services like policy delivery, renewal follow-up, claims coordination, etc.  

Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  

Responsibilities: Design and implement an inventory tracking system to optimize inventory control procedures. Examine the levels of supplies and raw material to determine shortages. Document daily deliveries and shipments to update inventory. Prepare detailed reports on inventory operations, stock levels, and adjustments. Evaluate new inventory to ensure its ready for shipment. Perform daily analysis to predict potential inventory problems. Order new supplies to avoid inefficiencies or excessive surplus. Analyze different suppliers to obtain the best cost-effective deals. Recruit and train new employees.

Client Relationship Management:  Build and maintain strong, long-term relationships with key clients.  Act as the primary liaison between the customer and internal teams.  Understand client requirements, expectations, and business challenges to deliver tailored solutions.   Order & Project Management:  Oversee the end-to-end management of customer orders and projects to ensure on-time, in-full (OTIF) delivery.  Coordinate closely with production, supply chain, and quality teams to meet deadlines and quality standards.   Internal Coordination:  Lead and collaborate with cross-functional teams for smooth order execution.  Ensure alignment between sales, operations, and finance departments to meet customer commitments.    

Dear Candidate,   Greetings From "APEX SERVICES"   Role- Business Develpment Manager   CTC- upto- 6 LPA + incentive + Other benefit   Roles and Responsibilities:   Manage and nurture relationships with all mapped franchisees to ensure consistent revenue and business development. Lead regional business growth by acquiring new partners and expanding the existing franchisee network. Take ownership of overall revenue delivery for the region through mapped franchisees. Recruit, train, and manage a large team of Territory Managers and BDMs. Monitor performance, provide guidance, and implement strategies to achieve regional business targets. Drive partner engagement through regular reviews, training, and joint business planning. Requirements: Post-Graduation or, Graduate  Minimum of 2-3 years of experience in managing B2B or, B2C business, preferably in the broking industry.  Proven track record of achieving and exceeding sales targets. Excellent leadership and team management skills.  Strong analytical and problem-solving abilities.  Good knowledge of financial products and services. Kindly reply with an updated CV on apex.shivprabhahr@gmail.com if you are interested in the mentioned Job Role. you can also call on 7991680640.

Job description  Job Summary: The Nursing Superintendent is responsible for the overall management, supervision, and coordination of nursing services throughout the hospital. The role ensures high standards of patient care, staff efficiency, discipline, and adherence to hospital policies and nursing protocols.  Key Responsibilities: 1. Administration and Supervision Plan and direct all nursing services to ensure optimal patient care. Supervise and guide Deputy Nursing Superintendents, Ward Sisters, and Staff Nurses. Prepare duty rosters, leave schedules, and work allocation to maintain adequate staffing levels. Ensure proper maintenance of equipment, supplies, and facilities in all nursing units. Participate in hospital management meetings and policy formulation. 2. Patient Care Management Ensure all patients receive compassionate, ethical, and evidence-based nursing care. Monitor patient satisfaction and respond to complaints or concerns promptly. Coordinate with medical and administrative departments for smooth patient care delivery. Oversee infection control practices and nursing documentation standards. 3. Human Resource Development Identify training needs  in-service education, workshops, and skill enhancement. Conduct performance appraisals and recommend promotions, transfers, or disciplinary actions. Mentor junior nurses and encourage professional development.

As an Optometrist at this company, your role will involve dispensing accurate prescriptions and fitting spectacles, contact lenses, and other optical aids. You will perform refraction and diagnosis to meet customers" needs, providing advice on lens types, frames, styling, contact lenses, and care. Additionally, you will be responsible for managing inventory of lenses and optical products, providing necessary reports to management, ensuring quality control of eye measurements, and auditing fitments and dispensing techniques. Key Responsibilities: - Dispense accurate prescriptions and fit spectacles, contact lenses, and other optical aids - Perform refraction, diagnosis, and provide advice to patients - Manage inventory of lenses and optical products - Provide regular qualitative and quantitative reports to management - Ensure quality control of eye measurements and audit fitments - Act as the point of escalation for Opticians when necessary Qualifications Required: - D. Optom / B Optom / M Optom This company values skills and competencies such as: - Welcoming customers appropriately - Informing customers about products and services offered - Explaining the Vx- 6 step Eye test available for free - Advising customers based on their needs - Ensuring timely delivery and prompt after-sales service - Monitoring and escalating any unresolved issues or disputes to the Store Manager when necessary,

Customer Service Executive Role Summary The Customer Service Executive will act as a key point of contact for customers, ensuring smooth communication, efficient issue resolution, and high-quality service delivery. The position involves coordinating with internal and external stakeholders to support customers throughout the service journey. Main Responsibilities Customer Service Handling 1. Engage with customers to understand their needs, provide product details, and clarify service-related queries. 2. Ensure prompt and accurate resolution of concerns to enhance overall customer satisfaction. 3. Offer clear guidance to customers on procedures, documentation, and service expectations. Lead Assistance & Conversion Support 1. Work closely with sales teams and partners to manage incoming leads effectively. 2. Support the conversion process by following up with prospects and addressing any service or product-related doubts. Customer & Dealer Relationship Coordination 1. Maintain strong, positive interactions with customers and dealership partners to facilitate smooth service operations. 2. Assist partners by providing accurate information and helping streamline the customer journey. Documentation & Data Management 1. Collect, verify, and manage customer documents for various pre- and post-service requirements. 2. Perform accurate entries in internal systems to ensure data consistency and error-free processing. Internal Team Collaboration 1. Coordinate with credit, operations, and other internal departments to ensure timely processing of applications or service requests. 2. Escalate issues when required to ensure faster resolutions and uninterrupted customer service. Performance Indicators 1. Speed and accuracy of query resolution 2. Quality of customer interactions 3. Timely completion of documentation and service processes 4. Coordination efficiency with internal teams 5. Customer satisfaction and feedback scores Eligibility 1. Graduate in any discipline 2. 02 years of experience only in vehicle sales Key Skills & Competencies Technical/Functional Skills 1. Strong verbal communication 2. Ability to negotiate and handle objections professionally 3. Understanding of financial products or willingness to learn 4. Basic analytical capability 5. Good product and process awareness Behavioral Competencies 1. Strong customer focus 2. Reliable task execution 3. Positive attitude and willingness to take initiative Other Requirements 1. Comfortable with field visits when needed 2. Quick learner with adaptability 3. Must have a two-wheeler and driving license 4. Familiarity with RTO processes and documentation is an advantage.

Coordinate & manage client visits in Bangalore and any other CG location (Whitefield, EPIP, DTP, Eco Space, Valdel in Prestige Tech Park) as may be required (position will be based in Bangalore) Understanding hosts requirements & proactively suggest services from CVE portfolio Manage the logistics arrangement including transportation, F&B, board room etc. in collaboration with stakeholders/ vendors for every visit Understand the CG strength areas and build that into visits Provide excellent client service with positive attitude to every client Follow operational policies Complete reporting requirements Coordinating with other departments for seamless visit management Innovate for better service and operational processes Maintain visit related MIS and reports for better insights Must have knack for service delivery, especially hospitality Must have excellent problem solving, written & verbal communication skills Proficient in Excel, Word, Power point etc. Must have excellent coordination/ collaboration abilities Core Skills Client Relationship Management Event & Visit Coordination Hospitality & Service Delivery Stakeholder Management Vendor Coordination Operational & Technical Skills Logistics Management MIS Reporting & Data Analysis Proficiency in MS Office (Excel, Word, PowerPoint) Process Innovation & Improvement Soft Skills Problem-Solving Written & Verbal Communication Collaboration & Teamwork Attention to Detail Positive Attitude & Customer Service Orientation Preferred Candidate: From Hospitality/ Hotel Industry with 2 to 5 years of experience in Guest relations, travel arrangements, front desk activities, report management. Willing to work in Corporate industry. With excellent English written & verbal Communication.  About Capgemini: Capgemini is a French multinational corporation that provides consulting, technology, and outsourcing services. Founded in 1967, the company has a global presence with offices in over 50 countries and helps businesses with digital transformation, cloud services, AI, data, and engineering. Key services include strategy and design, application and technology, engineering, and operations.  Capgemini has over 340,000 employees across more than 50 countries, with a workforce comprised of more than 160 nationalities  Benefits: 5 days working Hybrid working days

Job Summary: We are looking for experienced professionals to join our Order Management Team. The ideal candidate will handle end-to-end order processing, provide excellent customer support, and ensure smooth communication between internal teams and clients.   Key Responsibilities: Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues. Customer Service: Provide exceptional service via phone, email, and chat, ensuring timely and accurate resolutions. Order Tracking & Resolution: Investigate and resolve discrepancies such as missing or damaged items and communicate outcomes to customers. Communication: Coordinate with internal teams such as warehouse, logistics, and shipping to address order-related concerns. Problem Solving: Analyze and resolve complex customer complaints, escalating to management when necessary. Process Improvement: Identify and recommend process improvements to enhance customer satisfaction and efficiency. Data Entry & Record Keeping: Accurately enter orders from customer order forms and maintain updated records.   Requirements: Education: Graduate in any discipline. Experience: 15 years of experience in Order Management / Customer Service (BPO or related industry preferred). Skills: Excellent communication, analytical, and problem-solving skills. Strong attention to detail and ability to multitask. Proficiency in Microsoft Office (Excel, Outlook, Word). Ability to work in a fast-paced environment and handle multiple priorities.    How to Apply: Interested candidates can share their updated resume at or WhatsApp at 82971 31110 with the subject line Order Management  

Coordinate & manage client visits in Bangalore and any other CG location (Whitefield, EPIP, DTP, Eco Space, Valdel in Prestige Tech Park) as may be required (position will be based in Bangalore) Understanding hosts requirements & proactively suggest services from CVE portfolio Manage the logistics arrangement including transportation, F&B, board room etc. in collaboration with stakeholders/ vendors for every visit Understand the CG strength areas and build that into visits Provide excellent client service with positive attitude to every client Follow operational policies Complete reporting requirements Coordinating with other departments for seamless visit management Innovate for better service and operational processes Maintain visit related MIS and reports for better insights Must have knack for service delivery, especially hospitality Must have excellent problem solving, written & verbal communication skills Proficient in Excel, Word, Power point etc. Must have excellent coordination/ collaboration abilities Core Skills Client Relationship Management Event & Visit Coordination Hospitality & Service Delivery Stakeholder Management Vendor Coordination Operational & Technical Skills Logistics Management MIS Reporting & Data Analysis Proficiency in MS Office (Excel, Word, PowerPoint) Process Innovation & Improvement Soft Skills Problem-Solving Written & Verbal Communication Collaboration & Teamwork Attention to Detail Positive Attitude & Customer Service Orientation Preferred Candidate: From Hospitality/ Hotel Industry with 2 to 5 years of experience in Guest relations, travel arrangements, front desk activities, report management. Willing to work in Corporate industry. With excellent English written & verbal Communication.  About Capgemini: Capgemini is a French multinational corporation that provides consulting, technology, and outsourcing services. Founded in 1967, the company has a global presence with offices in over 50 countries and helps businesses with digital transformation, cloud services, AI, data, and engineering. Key services include strategy and design, application and technology, engineering, and operations.  Capgemini has over 340,000 employees across more than 50 countries, with a workforce comprised of more than 160 nationalities  Benefits: 5 days working Hybrid working days

Job Description for SAP Service Delivery Manager Total Experience: 12-14 Years Location: Mumbai and Bangalore About the Role We are seeking an experienced SAP Service Delivery Manager to lead end-to-end service delivery for SAP solutions, including ECC and S/4HANA. This role requires strong client relationship management, operational excellence, and strategic planning to ensure high-quality delivery and customer satisfaction. Key Responsibilities Client Relationship Management Serve as the primary point of contact for SAP service delivery. Build and maintain strong client relationships to align services with business needs. Service Delivery Oversight Manage day-to-day operations including incident management, change requests, and enhancements. Ensure compliance with SLAs and contractual obligations. Project & Resource Management Plan and execute SAP projects, ensuring timely delivery and adherence to quality standards. Allocate and manage resources across global delivery centers. Operational Excellence Monitor KPIs and service metrics; prepare weekly burn reports, monthly trend analysis, and quarterly business reviews. Identify and implement service optimization strategies. Financial & Strategic Planning Manage account budgets, margins, and profitability. Support onboarding of new accounts and retention of existing ones. Align SAP service delivery with clients short- and long-term business goals. Required Skills & Qualifications Experience: 1214+ years in SAP service delivery (ECC & S/4HANA). SAP Expertise: Functional knowledge in modules such as OTC, PTP, FTM, Finance, Logistics. Leadership: Proven experience managing teams of 20+ across global delivery centers. Communication: Strong client-facing and executive-level communication skills. Process Knowledge: Familiarity with ITIL frameworks and Capgemini delivery methodologies. Compliance: Understanding of regulatory requirements (SOX).

Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  

As an Associate Vice President of Professional Services at Zycus, you will play a crucial role in leading and inspiring the team to drive end-to-end SaaS product delivery, oversee project management, and ensure successful implementation of S2P solutions. Your expertise in program management, customer success, and strategic leadership will be instrumental in helping enterprises unlock real savings, minimize risks, and elevate compliance with the user-friendly software provided by Zycus. **Key Responsibilities:** - Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth. - Lead Major Implementations: Manage multi-year SaaS implementations, ensuring timely delivery, budget adherence, value realization, and exceeding client expectations. - Governance Guru: Establish robust governance with both internal and client stakeholders. - Customer Whisperer: Build strong customer rapport to boost satisfaction and loyalty. - Project Maestro: Oversee project schedules, risk management, and budgets to meet all contractual commitments. - Tech Leader: Provide technical leadership for digital project implementations, guiding cross-functional teams to success. - Strategic Innovator: Offer strategic guidance during implementation phases to ensure success. - Thought Leader: Become a trusted advisor within Zycus, influencing new product and service implementations. - Relationship Builder: Cultivate relationships with clients and internal stakeholders at all levels. - Critical Thinker: Utilize critical thinking skills to identify strengths and weaknesses in alternative solutions. - Develop a World Class Team: Drive strong contingency planning, cross-training, and career development plans. - Ensure Right Resources Available at Right Time: Drive high team utilization and assess future resource needs proactively. - Ensure Strong Project Financial Performance: Drive revenue and margin attainment and ensure high project profitability. - Change Agent: Drive continuous improvement in people, processes, and technology within the team. **Qualifications Required:** - Experience: 15+ years of consulting or professional services experience with a Bachelors degree in Business, Computer Science, or Engineering. - Industry Knowledge: Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications. - Background: Candidates from Big 4 firms or premium Indian business schools are preferred. Experience in the e-procurement space is highly valued. - Communication Skills: Stellar verbal and written communication skills. - Customer Engagement: Extensive experience engaging with customers, with international exposure being a plus. - Leadership: Proven ability to manage and mentor high-performing teams. - Ethics: High standards of ethics and accountability. - Timezone Flexibility: Work will be in support of US Delivery requiring support for at least half of the US day (ET). Join Zycus, an innovative cloud product company that is a market leader in procurement software suites, experiencing rapid growth and offering global exposure. Be part of a team that redefines procurement with Cognitive Procurement software, where you can innovate, transform, and create a significant impact together. Start your Cognitive Procurement journey with Zycus, where you are truly Meant for More.,

Role Overview: As a Senior Site Reliability Engineering System Delivery Engineer at PhonePe, your primary responsibility will be to build, manage, and scale up the Production Systems to ensure uninterrupted services for users nationwide. You will take ownership of maintenance and operational activities for multiple services, including various components and technologies, following predefined Standard Operating Procedures (SOPs). Key Responsibilities: - Understand and manage various Tech Stacks & components under your responsibility - Troubleshoot issues during Production Activities - Simplify problem statements, develop solutions, and create SOPs - Identify dependencies and execute large movements, migrations, or activities - Communicate effectively with team stakeholders and SRE counterparts - Participate in recruitment and training processes for the Organization - Be available for night shifts and on-call duties - Mentor L1 Engineers Qualifications Required: - Minimum 4-7 years of hands-on experience in Linux/Unix System Administration - Proficiency in Database Systems, CDN/Proxy, Virtualization/Hypervisors, and Networking fundamentals - Experience in automation/configuration management using saltstack or equivalent - Hands-on experience in private and public cloud environments - Strong communication skills - Ability to lead the team through change by advocating its necessity, logical thinking, and creating convincing arguments (Note: PhonePe offers a comprehensive benefits package for full-time employees, including insurance benefits, wellness programs, parental support, mobility benefits, retirement benefits, and other perks. Working at PhonePe provides a rewarding experience with opportunities for personal and professional growth beyond defined job roles.) (Note: The company's culture emphasizes empowering individuals, trusting them to make the right decisions, and encouraging enthusiasm for technology.),

As an Associate at Morgan Stanley, you will be responsible for providing high-quality advisory and operational support to HR Business Partners/BU Managers and Leaders. Your role will involve working on routine, cyclical, and ad hoc HR focus areas such as performance management, professional development, promotion, and compensation. Key Responsibilities: - Partner with global and regional HR colleagues to support process initiatives - Manage repeatable processes within agreed-upon deadlines, focusing on accuracy and quality - Identify process issues through day-to-day work or audits and engage appropriate stakeholders for resolution - Facilitate communication between employees, managers, Reasonable Accommodations team, employment law, and other stakeholders - Liaise with employee relations and employment law as required - Track requests appropriately, maintain accurate case notes, and ensure timely updates via Firm centralized systems - Proactively identify trends, suggest actions to reduce risk, and provide guidance to improve employee experience - Ensure service delivery standards are consistently met or exceeded by providing high-quality support and guidance - Escalate pertinent matters as necessary - Stay updated on relevant laws and regulations for compliance - Possess excellent interpersonal, oral, and written communication skills - Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) - Strong team player with the ability to take ownership for assigned tasks - Comfortable with advisory and transactional interactions, detail-oriented - Strong analytical and critical thinking skills to make fair decisions within policy guidelines - Manage high-volume queries professionally - Work effectively with global teams and navigate ambiguity - Adaptable and creative problem solver - Minimum 2 years of relevant experience expected for this role As an employee of Morgan Stanley, you can expect a commitment to maintaining first-class service and excellence. The company values putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back. You will have the opportunity to work alongside talented individuals in a supportive and empowering environment. Morgan Stanley offers comprehensive benefits and perks, and there are opportunities for career advancement for those who demonstrate passion and dedication in their work. Morgan Stanley is an equal opportunities employer, providing a supportive and inclusive environment where individuals can maximize their potential. The company's workforce is diverse and inclusive, reflecting a variety of backgrounds, talents, perspectives, and experiences. There is a strong commitment to a culture of inclusion, evident through a focus on recruiting, developing, and advancing individuals based on their skills and talents.,

Service Desks work in the information technology field and are responsible for providing support to staff and clients using information technologies. A Service Desks main responsibilities include ensuring customer satisfaction, operating in incident management systems, troubleshooting reported problems, adhering to organization policies, training staff on information technology issues, liaising with change management and senior management, creating reports and statistics, and completing human resources activities when needed.

Client Service Associates work as sales associates in the financial industry, providing both administrative and client support to financial advisers. Common duties of a Client Service Associate include client development via the preparation of correspondence and database management, and assisting in managing multiple financial advisors with diverse practices.

As a Senior Service Delivery Manager for a large SAP AMS program, your role involves overseeing the engagement to ensure customer satisfaction, budget compliance, contractual adherence, service continuity, team motivation, and timely delivery. You will act as the primary contact for AMS services for the customer and provide regular management reports on service performance. Additionally, you will collaborate with the Sales Delivery Management team to identify opportunities for add-on sales. Key Responsibilities: - Ensure the delivery of AMS services meets contractual service levels and all agreed deliverables, including specification, estimation, planning, control, acceptance, and SLA compliance. - Implement and monitor procedures and processes to support service delivery. - Prioritize engagements, allocate resources, and drive problem, change, release, capacity, and performance management. - Build and maintain strong relationships with both internal team members and external stakeholders. - Foster a coaching mindset to support the professional growth of team members. - Demonstrate cultural openness to collaborate effectively with diverse teams. - Support clients in aligning IT with business objectives and requirements. - Manage communication channels with steering committees, customers, and other stakeholders. Qualifications Required: - Strong interpersonal and team spirit qualities. - Excellent organizational and planning skills. - Proactive approach to risk mitigation and issue detection. - Effective relationship-building abilities. - Coaching mindset to support team development. - Cultural openness to collaborate with diverse teams. - Business acumen to support client IT and business needs. - Strong communication skills for stakeholder management. Additional Company Details: Understanding of ITIL V4 processes and certification would be advantageous for this role.,

In this role at PwC, you will be part of the managed services team focusing on providing outsourced solutions and supporting clients across various functions. Your responsibilities will include streamlining operations, reducing costs, and improving efficiency by managing key processes and functions on behalf of the clients. To deliver high-quality services, you will need to utilize your skills in project management, technology, and process optimization. As a member of the managed service management and strategy team, you will be responsible for transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your focus will be on continuous improvement and optimization of managed services processes, tools, and services. - Craft and convey clear, impactful, and engaging messages to tell a holistic story. - Apply systems thinking to identify underlying problems and opportunities. - Validate outcomes with clients, share alternative perspectives, and act on client feedback. - Direct the team through complexity, demonstrating composure in ambiguous, challenging, and uncertain situations. - Deepen and evolve expertise with a focus on staying relevant. - Initiate open and honest coaching conversations at all levels. - Make difficult decisions and take action to resolve issues hindering team effectiveness. - Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Qualifications Required: - Experience in project management, technology, or process optimization. - Strong communication skills to convey messages effectively. - Ability to work in a team and motivate others. - Sound judgment and ability to solve complex problems. - Commitment to excellence and diversity. - Familiarity with professional and technical standards.,