1,558 Service Delivery Head Jobs in Chennai

Job Title: Service Business Lead Job Code: ITC/SBL/20251107/16358 Location: Chennai Experience: 5-12 Years Education: Bachelors Degree CTC Range: 14,00,000 -28,00,000 Status: Open About the Role We are looking for a skilled and customer-focused Service Business Lead to oversee technical service operations, warranty management, and service process implementation across channel partners. The ideal candidate will have strong technical diagnostic abilities, hands-on experience with defect rectification, and a deep understanding of service business KPIs. This role plays a key part in ensuring customer satisfaction, workshop profitability, and high-quality service delivery in the Chennai region. Key Responsibilities Analyze technical complaints from the field and ensure timely rectification of defects. Overhaul vehicle aggregates and provide technical support to channel partners. Manage and maintain internet-based warranty processes with accuracy and compliance. Ensure the implementation of service processes across all channel partners. Develop secondary service channels to strengthen reach and service delivery. Provide product feedback for both company products and competitor offerings to drive improvement. Train service managers and dealer teams on diagnostics, service processes, and customer care. Plan and execute special service support programs for strategic and high-value customers. Ensure timely execution of spare parts orders by channel partners. Guide channel partners on manpower deployment, equipment optimization, and workshop profitability. Manage spare parts inventory, stock health, and service guarantees at dealerships. Conduct monthly visits to Authorized Service Centres (ASC) and monitor performance. Drive customer care initiatives to improve satisfaction and reduce repeat complaints. Required Skills & Competencies Strong Technical Analysis & Diagnostic Skills Defect Rectification & Aggregate Overhaul Warranty Process Management Service Process Implementation Customer Care & Issue Resolution Service Network & Channel Management Inventory & Spare Parts Management Training & Technical Support Excellent Communication & Stakeholder Handling

Job Description - Circle Head Role Overview The Circle Head is responsible for overseeing the end-to-end operations and maintenance of passive telecom infrastructure across the assigned telecom circle. The role ensures maximum network uptime, high energy efficiency, cost optimization, and strict adherence to SLAs as per client agreements. The position requires strong leadership skills to manage teams, coordinate with vendors, and ensure best-in-class operational performance across all telecom sites. Key Responsibilities Operations & Maintenance (O&M) Management Lead, plan, and supervise preventive and corrective maintenance activities across all passive telecom sites in the assigned circle. Ensure uninterrupted infrastructure availability and achieve uptime KPIs for towers, power systems, and associated assets. Monitor site performance parameters and implement timely corrective actions to address operational issues. Drive energy management initiatives to reduce diesel and electricity consumption while maintaining operational efficiency. Team Leadership & Stakeholder Coordination Lead and manage a team of Cluster Managers, Field Engineers, and Technicians ensuring effective execution of O&M activities. Coordinate with internal departments, customers, and cross-functional teams for project execution and issue resolution. Mentor team members, drive performance, and ensure adherence to safety and compliance standards. Vendor & SLA Management Manage third-party vendors responsible for site O&M, facility management, security, and housekeeping. Track vendor performance, enforce SLA compliance, and support contract negotiations as needed. Conduct regular site audits and ensure high-quality vendor service delivery. Asset & Infrastructure Management Maintain accurate tracking of all critical infrastructure assets including power systems, DG sets, batteries, and shelter equipment. Monitor asset life cycles and ensure timely repair, replacement, and refurbishment activities. Ensure all infrastructure is compliant with technical and safety standards. Project Planning & Site Coordination Support rollout of new projects, upgrades, and infrastructure enhancements within the circle. Coordinate with project teams to ensure timely completion of new site integrations and site readiness activities. Plan resource allocation, track progress, and ensure delivery within defined timelines and budgets. Reporting & Documentation Prepare and share daily/weekly/monthly reports on uptime performance, energy KPIs, OPEX, and SLA adherence. Maintain documentation related to O&M processes, asset records, site audits, and compliance requirements. Provide insights and recommendations to improve operational efficiency and cost control. Business Development Support Identify opportunities for tenancy growth and infrastructure utilization within the circle. Support customer engagement and ensure positive client relationships through reliable service delivery. Contribute to proposal preparation, feasibility checks, and site readiness assessments for potential business. Required Skills & Competencies Strong understanding of passive telecom infrastructure (towers, power systems, DG, battery banks, shelters, electrical systems). Excellent knowledge of preventive & corrective maintenance practices. Experience in vendor management and SLA governance. Strong leadership, team management, and stakeholder coordination skills. Good analytical, reporting, and problem-solving abilities. Ability to manage costs, optimize energy consumption, and improve operational KPIs. Proficiency in MS Office and O&M management tools. BE required.

Customer Service Executive Role Summary The Customer Service Executive will act as a key point of contact for customers, ensuring smooth communication, efficient issue resolution, and high-quality service delivery. The position involves coordinating with internal and external stakeholders to support customers throughout the service journey. Main Responsibilities Customer Service Handling 1. Engage with customers to understand their needs, provide product details, and clarify service-related queries. 2. Ensure prompt and accurate resolution of concerns to enhance overall customer satisfaction. 3. Offer clear guidance to customers on procedures, documentation, and service expectations. Lead Assistance & Conversion Support 1. Work closely with sales teams and partners to manage incoming leads effectively. 2. Support the conversion process by following up with prospects and addressing any service or product-related doubts. Customer & Dealer Relationship Coordination 1. Maintain strong, positive interactions with customers and dealership partners to facilitate smooth service operations. 2. Assist partners by providing accurate information and helping streamline the customer journey. Documentation & Data Management 1. Collect, verify, and manage customer documents for various pre- and post-service requirements. 2. Perform accurate entries in internal systems to ensure data consistency and error-free processing. Internal Team Collaboration 1. Coordinate with credit, operations, and other internal departments to ensure timely processing of applications or service requests. 2. Escalate issues when required to ensure faster resolutions and uninterrupted customer service. Performance Indicators 1. Speed and accuracy of query resolution 2. Quality of customer interactions 3. Timely completion of documentation and service processes 4. Coordination efficiency with internal teams 5. Customer satisfaction and feedback scores Eligibility 1. Graduate in any discipline 2. 02 years of experience only in vehicle sales Key Skills & Competencies Technical/Functional Skills 1. Strong verbal communication 2. Ability to negotiate and handle objections professionally 3. Understanding of financial products or willingness to learn 4. Basic analytical capability 5. Good product and process awareness Behavioral Competencies 1. Strong customer focus 2. Reliable task execution 3. Positive attitude and willingness to take initiative Other Requirements 1. Comfortable with field visits when needed 2. Quick learner with adaptability 3. Must have a two-wheeler and driving license 4. Familiarity with RTO processes and documentation is an advantage.

Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  

Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Job Description Territory Service Manager Role Overview The Territory Service Manager is responsible for overseeing service operations within the assigned Area Office, ensuring compliance with quality standards, service processes, and SLAs. The role involves building and maintaining strong customer relationships to enhance service delivery and drive customer retention. The candidate will supervise service teams, implement process improvements across dealerships, and support new product introduction in the market. Additional responsibilities include monitoring KPIs, executing product campaigns, conducting warranty and process audits, and staying updated with industry trends to ensure continuous improvement in service performance. Key Responsibilities Service Operations Management Manage and supervise service operations within the Area Office to ensure smooth functioning and adherence to service SLAs. Ensure compliance with company quality standards, service guidelines, and operational procedures across all service touchpoints. Track and improve service performance metrics while ensuring timely resolution of customer concerns. Customer Relationship Management Cultivate and maintain long-term relationships with key customers to understand and address service requirements. Act as a single point of contact for critical customer escalations and ensure prompt resolution. Drive initiatives that enhance customer satisfaction and loyalty. Process Implementation & Improvement Implement AL (Aftermarket/After-Sales/Automotive Line) process changes and continuous improvement initiatives at dealerships. Collaborate with dealer service teams to standardize procedures and enhance service quality. Support the rollout of new service processes, tools, and technologies to improve operational efficiency. Product Introduction & Market Support Facilitate the introduction of new products in the market by coordinating with product, sales, and dealer teams. Provide technical guidance and training to dealership staff on new product features, service requirements, and best practices. Performance Monitoring & Reporting Monitor key performance indicators (KPIs) such as TAT, service revenue, warranty costs, customer satisfaction scores, and service productivity. Prepare regular reports and dashboards for senior management on service performance, concerns, and improvement plans. Identify gaps in service operations and drive corrective action plans. Warranty & Compliance Audits Conduct warranty audits, service process audits, and ensure adherence to OEM service policies. Analyze audit findings, recommend corrective measures, and track closure of action items. Ensure timely warranty claims processing and adherence to documentation norms. Team Leadership Lead and mentor a team of service engineers and service executives. Provide technical support, coaching, and performance feedback to enhance team capability. Foster a culture of customer-centric service delivery and continuous improvement. Market & Industry Insights Stay updated on industry trends, competitor service offerings, and emerging customer expectations. Share market insights with senior leadership and support strategic planning for service excellence. Required Skills & Competencies   Strong knowledge of automotive/after-sales/service operations. Experience in service process implementation, KPI monitoring, and dealership management. Good understanding of warranty systems, technical troubleshooting, and service compliance. Proficiency in preparing service reports, audits, and performance dashboards. Excellent communication and customer-handling skills. Strong leadership, team management, and interpersonal abilities. Analytical mindset with strong problem-solving skills. Ability to collaborate with cross-functional teams and drive process improvements. B.Tech required

Nurture and grow franchisee allocated with support of team of direct reportees (FLS) & LBS. Key objective being growth in New Business and retaining existing business while ensuring adherence to quality standards and process, policies and guidelines defined by the organization. As a CBH individual will own the span of Branches within a Regional office in defined territory. He/she will be responsible for increase in Franchisee size by ensuring increase in number of Licensed Branch Staff and motivating convincing and influencing them to offer life insurance solutions to their customers for their financial needs. To achieve this he/she will need to understand channel dynamics in given territory and formulate strategies for garnering support and buy in from channel partner. CBH is also responsible for helping his RBH to maintain relationship with Senior management at Region offices however not required to coordinate directly with RO   Typical Targets and Measures Profitable franchisee. 1. Achieving defined number of LBS in Franchisee 2. Activate Branch & LBS and achieve desired productivity from active LBS as per plan 3. Engagement & Activity Management High engagement levels to be maintained at Branch levels with support from ISM. 4. APE new business growth as per AOP 5. Renewal book/Persistency maintain desired level of First Year and overall persistency across channels   Customers / Stakeholders Improve the quality of Relationship Management at a Branch Manager, Regional Head level 1. Maintain healthy relationship with bank staff and ensure support for FLS at Branch level 2. Engage with Branches and influence and support them for driving insurance business. 3. Cross functional engagement within CHOICe with Business Development,EIMA, Training & operations for ensuring support to LBS and FLS   Leadership &Teamwork Leadership | Teamwork | People Development Manage alignment between functions in the respective HUBs 1. Strategize and Plan to ensure business delivery through Activity management and other initiatives 2. Business Reviews with Channel and with team for understanding gaps and ensuring support for fixing these gaps 3. Industry/competition knowledge and countering with strengths that we have in CHOICe 4. Create an environment of ongoing personal, team learning and development, by being a Coach and Mentor and effectively building upon individual strengths. Invest in Staff Training &  Development basis DAP for individual team member. Provide opportunities to team members to take up additional responsibilities. Foster positive attitude & high levels of enthusiasm amongst all to deliver higher productivity Ensure effective people management, strong interpersonal skills and business reasoning to resolve every issue and minimize the scope for escalations   Operational Effectiveness & Control Ensure Controls and Audit are in place as required by IRDA & CHOICe Compliance. Build a compliance culture and act as a change agent to uncover issues and implement innovative solutions to manage risk actively. Facilitate Quality Sales by ensuring, that each customer is made aware of the product details. Identify any trend / weak links in the early stages and ensure dialogue with Branch Manager, Regional Head to address such issues. Ensure NIL frauds for any case sourced / handled by the Branch Keep self and Team updated on all new and existing products of CHOICe, Sales Process, Underwriting norms and Compliance guidelines. Regular usage of ACT and analytics. Use of Bank intranet ATS and Distributor portal for customer service issues.  

As an experienced IT professional, you will be responsible for managing the end-to-end delivery of the assigned account(s). This role requires a total of 18-20 years of experience in the IT field, with a minimum of 6 years dedicated to managing delivery, operations, resourcing, and financials of accounts generating annual revenue of USD 5-10 million with 80-100 full-time employees. Your expertise should also include managing teams across different geographies and technologies, specifically focusing on clients and accounts within the North America market. Additionally, you should have a strong background in account-level resource, revenue, and margin forecasting, along with experience in margin optimization. Your ability to effectively manage people is crucial for energizing, upskilling, and retaining talent within the team. Qualifications Required: - 18-20 years of overall experience in the IT industry - At least 6 years of experience in managing delivery, operations, resourcing, and financials of accounts with annual revenue of USD 5-10 million and 80-100 FTEs - Experience in managing teams across multiple geographies and technologies - Experience in handling clients and accounts from the North America market - Proficiency in account-level resource, revenue, and margin forecasting - Expertise in margin optimization - Strong people management skills to motivate, develop, and retain talent (Note: No additional details of the company were provided in the job description),

As a Service Delivery Engineer at our company, you will play a crucial role in deploying our proprietary software for new deployments across Maritime BU. Your responsibilities will include supporting vendor integrations, drydocks, PoCs, and troubleshooting various issues by collaborating with internal teams, 3rd party vendors, and customers to ensure projects are delivered on time and as per technical standards. Additionally, you will be required to travel globally to perform installations and system deployments on board ships, ensuring seamless integration and operation of all equipment and software. Key Responsibilities: - Deploy Quvia proprietary software for new deployments across Maritime BU - Support vendor integrations, drydocks, PoCs, and troubleshoot various issues - Engage with internal Quvia teams, 3rd party vendors, and customers - Perform installations and system deployments on board ships globally - Pre-configure hardware and work on deployments, service POC, and change activities - Provide on-call support for customer escalations and major operational events - Write and maintain detailed documentation for hardware tracking and logistics management Qualifications Required: - Ability and willingness to travel internationally for on-board system installations and maintenance - Bachelor's degree in engineering or a related discipline with extensive experience - Strong experience in implementation, configuration, or troubleshooting in service provider or enterprise network - Proficiency in LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing - Knowledge of SDN-NFV, SD-WAN, hypervisors (e.g., VMware ESXi, VSphere, KVM), and Cloud Computing Platforms (e.g., AWS, Azure, GCP) - Working knowledge of Routing & Switching, NexGen Firewall, x86 Servers, Blade Servers - Strong analytical, problem-solving, and troubleshooting skills - Ability to make sound business decisions to resolve technical issues - Understanding of operational practices in a highly available, secure, and regulated environment - Experience with Google Suite, Service-Now, and Jira would be beneficial In addition to competitive salary and generous paid time off, we offer a performance-based bonus, competitive health benefits, exposure to the Aviation and Maritime domains, connectivity and content engineering knowledge, and the opportunity to collaborate in cross-functional teams. As a Service Delivery Engineer at our company, you will play a crucial role in deploying our proprietary software for new deployments across Maritime BU. Your responsibilities will include supporting vendor integrations, drydocks, PoCs, and troubleshooting various issues by collaborating with internal teams, 3rd party vendors, and customers to ensure projects are delivered on time and as per technical standards. Additionally, you will be required to travel globally to perform installations and system deployments on board ships, ensuring seamless integration and operation of all equipment and software. Key Responsibilities: - Deploy Quvia proprietary software for new deployments across Maritime BU - Support vendor integrations, drydocks, PoCs, and troubleshoot various issues - Engage with internal Quvia teams, 3rd party vendors, and customers - Perform installations and system deployments on board ships globally - Pre-configure hardware and work on deployments, service POC, and change activities - Provide on-call support for customer escalations and major operational events - Write and maintain detailed documentation for hardware tracking and logistics management Qualifications Required: - Ability and willingness to travel internationally for on-board system installations and maintenance - Bachelor's degree in engineering or a related discipline with extensive experience - Strong experience in implementation, configuration, or troubleshooting in service provider or enterprise network - Proficiency in LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing - Knowledge of SDN-NFV, SD-WAN, hypervisors (e.g., VMware ESXi, VSphere, KVM), and Cloud Computing Platforms (e.g., AWS, Azure, GCP) - Working knowledge of Routing & Switching, NexGen Firewall, x86 Servers, Blade Servers - Strong analytical, problem-solving, and troubleshooting skills - Ability to make sound business decisions to resolve technical issues - Understanding of operational practices in a highly available, secure, and regulated environment - Experience with Google Suite, Service-Now, and Jira would be beneficial In addition to competitive salary and generous paid time off, we offer a performance-based bonus, competitive health benefits, exposure to the Aviation and Maritime domains, connectivity and content engineering knowledge, and the opportunity to collaborate in cross-functional teams.

Role Overview: Kannanware Innovations, a fast-growing SAP Partner, is seeking a high-performing Business Growth Head for SAP Enterprise Solutions & Services to drive business growth by acquiring and expanding enterprise customers for SAP S/4HANA Public Cloud, Private Cloud, On Premise, and ECC related services. As a Business Growth Head, you will collaborate with various teams to identify opportunities, build executive relationships, and close high-impact deals across APAC, EMEA, and the USA. Key Responsibilities: - Develop and execute a sales strategy to achieve revenue targets across assigned geographies and verticals. - Maintain an active relationship with SAP on Sell & Service partnership deals to meet targets. - Identify, qualify, and close new business opportunities in SAP S/4HANA ERP and Office of the CFO solutions & services. - Build strong relationships with CXO-level decision-makers and influence key stakeholders. - Collaborate with pre-sales and delivery teams to create compelling value propositions. - Maintain an active pipeline of opportunities, report on forecasts, and progress. - Represent Kannanware at industry events, conferences, and client meetings. - Contribute to strategic planning, account segmentation, and partner/channel development initiatives. Qualifications Required: - Bachelor's or master's degree in business, Engineering, or related field; MBA is a plus. - Minimum 8+ years of proven experience in selling enterprise solutions and services, especially SAP. - Strong track record of exceeding sales targets and building long-term client relationships. - Excellent understanding of enterprise buying behavior and decision-making processes. - Deep familiarity with ERP implementation, cloud solutions, and digital transformation initiatives. - Experience selling into global clients across diverse industries. - Outstanding communication, presentation, and negotiation skills. - Self-driven, result-oriented, and highly collaborative. (Note: Additional details about the company were not provided in the job description.),

As an experienced professional in the IT services industry, you have progressed from a data warehousing/big data engineering background to an architect role focused on Snowflake and Databricks. You now excel in driving end-to-end delivery leadership, particularly in pricing and product catalogue platforms. Your expertise lies in managing delivery teams and ensuring successful client outcomes. Key Responsibilities: - Lead and manage a 20-member delivery team encompassing data engineering, AI/ML, and analytics. - Own program delivery for Data & AI initiatives, ensuring high quality, adherence to timelines, and measurable business impact. - Utilize in-depth knowledge of Snowflake and Databricks to provide guidance on architecture and solution design. - Spearhead AI/ML use cases in the retail/ecommerce sector, including personalization, pricing optimization, and catalogue management. - Establish robust data pipelines and scalable architectures for high-volume retail platforms. - Collaborate with senior stakeholders to align delivery outcomes with business priorities. Qualifications Required: - Minimum 18 years of experience in IT services with a clear career progression from data warehousing/big data engineer to architect to delivery leader with a focus on AI. - Hands-on expertise in Snowflake, Databricks, and modern data platforms. - Currently working in the Retail/Ecommerce domain with a specific focus on pricing and product catalogue platforms.,

Role Overview: As a Senior VP in Software Product Development and Delivery, you will be responsible for managing multiple software products. This challenging role requires strong expertise in Software Development, Project Management, and people handling skills. You will need to have a strong domain knowledge, including P&L responsibilities and underwriting sales targets. Collaboration with Pre-sales and Product management functions is essential, with a focus on Web and mobile technologies. Key Responsibilities: - Oversee the development and delivery of software products according to the company's business plans and customer commitments, ensuring timely delivery and cost efficiency. - Proactively identify and mitigate risks, and implement industry best practices in software product development and delivery. - Lead, train, and manage delivery teams, focusing on quality, timeliness, and profitability. - Collaborate with Sales, Pre-sales, and Product development teams to meet revenue targets and optimize company resources. - Contribute to product branding, collateral development, and product demos, while developing costing and pricing models for various products. - Lead efforts in sourcing components, vendor management, and enhancing internal training programs for product and market knowledge improvement. - Motivate, retain, and recruit skilled teams to drive success in software product development. Qualifications Required: - 20+ years of relevant industry experience, with at least 10 years in software product development, preferably in the BFSI segment. - Experience in all aspects of software product development, including conceptualization, analysis, design, implementation, and support, along with exposure to pre-sales activities. - Proven track record of working with international clients, delivering product releases on time, and managing product development processes effectively. - Strong educational background in Engineering or MBA. (Note: No additional details about the company were mentioned in the job description.),

Role Overview: As the Ops Sup Sr. Manager at Citi, you will be responsible for leading a team and coordinating operations support services in alignment with the Operations - Core team. Your main objective will be to ensure the seamless delivery of operations support services in accordance with Citi's operations support infrastructure and processes. Key Responsibilities: - Lead a team of 70+ staff with 5-6 unit managers to meet business objectives by developing talent - Direct all activities in the department including conducting performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members - Monitor the team's quality and efficiency of end results, manage training and development needs, and create budget, policy formation, and short-term resource planning - Manage occasionally complex issues with significant departmental impact, apply in-depth knowledge, and contribute to the goals of the entire function - Provide evaluative judgment based on analysis of information in complicated situations, ensure essential procedures are followed, and contribute to defining standards - Operate with a limited level of direct supervision, exercise independence of judgment and autonomy, act as SME to senior stakeholders, and manage teams effectively - Assess risks when making business decisions, drive compliance with laws and regulations, and supervise the activity of others while maintaining high ethical standards Qualifications: - 6-10 years of experience in the Financial Services Industry with Commercial Banking related experience as an advantage - Extensive knowledge of Client Onboarding processes, Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements - Ability to work under pressure, manage deadlines, and unexpected changes in expectations or requirements - Proven organization and time management skills, clear and concise written and verbal communication skills Education: - Bachelor's degree/University degree or equivalent experience Please note that this job description provides a high-level review of the work performed, and other job-related duties may be assigned as required.,

As a Global Delivery Head at our company, you will be responsible for overseeing and managing large-scale IT and consulting projects for U.S.-based clients across diverse domains. Your role will involve ensuring high customer satisfaction and successful achievement of business objectives through strategic leadership and operational efficiency. Key Responsibilities: - Manage end-to-end delivery operations for U.S.-based clients - Drive project excellence and optimize delivery processes - Maintain exceptional CSAT (Customer Satisfaction) scores - Engage with clients in the U.S. and build strong relationships - Implement program governance and ensure service excellence - Lead cross-functional teams towards project success - Develop and execute strategic plans to meet business goals Qualifications Required: - Minimum of 20 years of experience in global delivery management - Proven leadership in IT and consulting services - Strong expertise in US client engagement and relationship management - Track record of improving customer satisfaction and CSAT scores - Experience in program governance and service excellence - Excellent skills in cross-functional team leadership - Demonstrated ability in strategic planning and execution In addition to the above details, if there are any additional insights about the company in the job description, kindly provide those details. As a Global Delivery Head at our company, you will be responsible for overseeing and managing large-scale IT and consulting projects for U.S.-based clients across diverse domains. Your role will involve ensuring high customer satisfaction and successful achievement of business objectives through strategic leadership and operational efficiency. Key Responsibilities: - Manage end-to-end delivery operations for U.S.-based clients - Drive project excellence and optimize delivery processes - Maintain exceptional CSAT (Customer Satisfaction) scores - Engage with clients in the U.S. and build strong relationships - Implement program governance and ensure service excellence - Lead cross-functional teams towards project success - Develop and execute strategic plans to meet business goals Qualifications Required: - Minimum of 20 years of experience in global delivery management - Proven leadership in IT and consulting services - Strong expertise in US client engagement and relationship management - Track record of improving customer satisfaction and CSAT scores - Experience in program governance and service excellence - Excellent skills in cross-functional team leadership - Demonstrated ability in strategic planning and execution In addition to the above details, if there are any additional insights about the company in the job description, kindly provide those details.

Role Overview: As a Global Delivery Head with over 20 years of experience, you will be responsible for leading large-scale IT and consulting projects across diverse domains. Your expertise in managing end-to-end delivery operations for U.S.-based clients will play a crucial role in ensuring high customer satisfaction and consistent achievement of business objectives. Your strategic leadership, stakeholder management, and operational efficiency will be essential in driving project excellence, optimizing delivery processes, and maintaining exceptional CSAT scores. Key Responsibilities: - Manage global delivery operations for U.S.-based clients - Lead and oversee large-scale IT and consulting projects - Ensure high customer satisfaction and consistent achievement of business objectives - Optimize delivery processes to improve CSAT scores - Drive program governance and service excellence - Provide leadership to cross-functional teams - Develop and execute strategic plans to meet project goals Qualifications Required: - Seasoned professional with 20+ years of experience in global delivery management - Proven expertise in IT & consulting services leadership - Strong background in US client engagement & relationship management - Ability to drive customer satisfaction & CSAT improvement - Experience in program governance and service excellence - Excellent cross-functional team leadership skills - Proficiency in strategic planning and execution Additional Company Details: The company focuses on delivering high-quality IT and consulting services to U.S.-based clients. With a strong emphasis on customer satisfaction and service excellence, the organization values strategic leadership and operational efficiency in achieving business objectives. Role Overview: As a Global Delivery Head with over 20 years of experience, you will be responsible for leading large-scale IT and consulting projects across diverse domains. Your expertise in managing end-to-end delivery operations for U.S.-based clients will play a crucial role in ensuring high customer satisfaction and consistent achievement of business objectives. Your strategic leadership, stakeholder management, and operational efficiency will be essential in driving project excellence, optimizing delivery processes, and maintaining exceptional CSAT scores. Key Responsibilities: - Manage global delivery operations for U.S.-based clients - Lead and oversee large-scale IT and consulting projects - Ensure high customer satisfaction and consistent achievement of business objectives - Optimize delivery processes to improve CSAT scores - Drive program governance and service excellence - Provide leadership to cross-functional teams - Develop and execute strategic plans to meet project goals Qualifications Required: - Seasoned professional with 20+ years of experience in global delivery management - Proven expertise in IT & consulting services leadership - Strong background in US client engagement & relationship management - Ability to drive customer satisfaction & CSAT improvement - Experience in program governance and service excellence - Excellent cross-functional team leadership skills - Proficiency in strategic planning and execution Additional Company Details: The company focuses on delivering high-quality IT and consulting services to U.S.-based clients. With a strong emphasis on customer satisfaction and service excellence, the organization values strategic leadership and operational efficiency in achieving business objectives.

As a Service Head (AGM) at the company in Taloja, India, your primary responsibility will be to lead the After Sales Service operations nationwide. Your role involves troubleshooting hydraulic, electrical/electronic, and mechanical systems, managing after-sales services, inventory control, import/export procedures, and team management. A proactive leadership style with a hands-on problem-solving approach and a proven track record in managing complex technical service operations is expected from you. **Key Responsibilities:** - **After Sales Management:** - Lead after-sales service operations for Piling rigs, Hydraulic Grabs & Trench Cutters in India. - Maintain response & restoration time according to company guidelines. - Ensure high-quality service delivery for hydraulic and mechanical systems through troubleshooting, maintenance, and repair. - Provide technical guidance and mentoring to service teams for skill enhancement. - **Troubleshooting Expertise:** - Serve as the technical expert in diagnosing and troubleshooting complex hydraulic and mechanical issues. - Demonstrate hands-on experience in troubleshooting. - Collaborate with customers and internal teams for timely resolution of technical problems. - **Process Improvement & Efficiency:** - Develop and implement strategies for continuous improvement in service processes to boost customer satisfaction. - Optimize maintenance and repair workflows for hydraulic and mechanical systems to enhance equipment uptime and reliability. - **Inventory Control & Spare Parts Management:** - Supervise spare parts inventory management to ensure availability of critical components for repairs and maintenance. - Implement efficient inventory control measures to streamline parts procurement processes. - **Import/Export Management:** - Ensure compliance with import/export regulations and handle related documentation for shipments. - Collaborate with suppliers, customs authorities, and logistics teams for timely delivery of parts/equipment. - **Customer Relationship Management:** - Build and maintain strong customer relationships to ensure satisfaction and trust in after-sales services. - Proactively address customer concerns and provide training and support on product use and maintenance. - **Team Leadership and Development:** - Lead, motivate, and develop the service team for high performance and adherence to standards. - Conduct performance reviews and provide ongoing training to enhance team capabilities. - **Reporting & Analysis:** - Prepare regular reports on service performance, customer feedback, inventory status, and operational metrics. - Analyze service trends to identify areas for improvement and strategic enhancements. You are required to have a Bachelor's degree in mechanical engineering, electrical engineering, or a relevant field, with a minimum of 10-15 years of experience in after-sales service focusing on hydraulic and mechanical systems in the Construction, Mining, and Foundation equipment segments. Strong leadership and communication skills are essential for inspiring and effectively leading technical teams. (Note: Omitting additional details of the company as they are not provided in the JD),

Role Overview: As a key leadership role within Capgemini, you will be responsible for overseeing and managing daily operations. Your primary focus will be on delivering services in a timely and high-quality manner through effective management of service delivery teams. You will play a crucial role in continuously analyzing and improving operational processes and activities, identifying areas for enhancement, and implementing action plans to increase productivity and efficiency. Your guidance to the operations team will be instrumental in fostering a positive work environment and ensuring alignment with organizational goals. Additionally, you will be responsible for ensuring cross-regional cooperation to maintain a globally aligned service delivery setup. Key Responsibilities: - Utilize hands-on Techno-functional Configuration skills of Kinaxis Rapid Response - Demonstrate strong Configuration and Authoring of resources in Kinaxis Rapid Response for different modules - Collaborate with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning & Scheduling across various business lines - Work as part of an Agile project team, following Agile/Scrum methodologies, and closely partnering with business stakeholders - Create functional design documentation, software specifications, testing/training scenarios, and evaluate business processes for improvement opportunities - Provide expert functional and process guidance on system capabilities and solution approaches - Configure Kinaxis Rapid Response and customize solutions as per clients" requirements Qualifications Required: - Hands-on experience with Techno-functional Configurations skills of Kinaxis Rapid Response - Strong expertise in Configuration and Authoring of resources in Kinaxis Rapid Response for various modules - Experience working with cross-functional teams to drive successful deployments in Demand planning, S&OP, Supply Planning, Production planning & Scheduling - Proficiency in Agile project methodologies, with the ability to work in a fast-paced, iterative environment - Ability to create functional design documentation, software specifications, and testing/training scenarios - Strong communication and collaboration skills to work effectively with business stakeholders - Prior experience in configuring Kinaxis Rapid Response and customizing solutions based on client requirements,

As an experienced professional in the IT services industry with a background in data warehousing and big data engineering, you have progressed into an architect role with expertise in Snowflake and Databricks. You now hold a leadership position focused on end-to-end delivery within the retail/ecommerce domain, particularly in pricing and product catalogue platforms. Your responsibilities include leading and managing a 20-member delivery team encompassing data engineering, AI/ML, and analytics. Key Responsibilities: - Own program delivery for Data & AI initiatives, ensuring quality, timelines, and measurable business impact. - Utilize deep knowledge of Snowflake and Databricks to guide architecture and solution design. - Drive AI/ML use cases in retail/ecommerce, such as personalization, pricing optimization, and catalogue management. - Ensure the development of robust data pipelines and scalable architectures for high-volume retail platforms. - Collaborate with senior stakeholders to align delivery outcomes with business priorities. Qualifications Required: - Minimum of 18 years in IT services with a strong career progression from data warehousing/big data engineer to architect to delivery leader with a focus on AI. - Hands-on expertise in Snowflake, Databricks, and modern data platforms. - Currently working in the Retail/ecommerce domain, specifically in pricing and product catalogue platforms. Please note: The job description does not include any additional details about the company.,

Description:  Job Description Title: Service & Application EngineerReports To: Senior Service ManagerPeers: ASMs, Service Engineers & Application SpecialistsOther Key Relationships: RSMs, KOLs, Customers, Service Associates & Other Functional Support StaffSummary of Position The Service & Application Engineers primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy. The role involves: Enrolling customers under AMC & CMC plans. Providing technical demonstrations of all products and supporting sales efforts. Identifying new opportunities with existing customers and passing leads to the sales team. Ensuring minimum downtime for critical medical equipment through efficient service. Key Responsibilities Perform component-level/board-level repair of Ultrasound, Patient Monitors, Color Dopplers, and Microwave Medical Disinfection Systems at customer premises or service centers (during and post-warranty). Conduct live demos, product training, and technical presentations for customers. Handle customer queries effectively during demonstrations and post-installation. Enroll customers in AMC/CMC contracts, ensure service delivery, and collect AMC/Repair dues. Upsell additional products/services to existing customers. Generate sales leads and support business closure with new clients. Provide timely repair of breakdown systems with continuous focus on reducing downtime. Take regular follow-ups with customers when AMC contracts are due for renewal. First Six Months Expectations Acquire comprehensive knowledge of the full product portfolio. Understand organizational culture and align with team workflows. Achieve 6-months KRA targets. Build and maintain strong relationships with Service Associates, Sales, Marketing, and Key Accounts. Identify potential customers for AMC/CMC contracts.