1,558 Service Delivery Jobs in Chennai

Job Title: Service Business Lead Job Code: ITC/SBL/20251107/16358 Location: Chennai Experience: 5-12 Years Education: Bachelors Degree CTC Range: 14,00,000 -28,00,000 Status: Open About the Role We are looking for a skilled and customer-focused Service Business Lead to oversee technical service operations, warranty management, and service process implementation across channel partners. The ideal candidate will have strong technical diagnostic abilities, hands-on experience with defect rectification, and a deep understanding of service business KPIs. This role plays a key part in ensuring customer satisfaction, workshop profitability, and high-quality service delivery in the Chennai region. Key Responsibilities Analyze technical complaints from the field and ensure timely rectification of defects. Overhaul vehicle aggregates and provide technical support to channel partners. Manage and maintain internet-based warranty processes with accuracy and compliance. Ensure the implementation of service processes across all channel partners. Develop secondary service channels to strengthen reach and service delivery. Provide product feedback for both company products and competitor offerings to drive improvement. Train service managers and dealer teams on diagnostics, service processes, and customer care. Plan and execute special service support programs for strategic and high-value customers. Ensure timely execution of spare parts orders by channel partners. Guide channel partners on manpower deployment, equipment optimization, and workshop profitability. Manage spare parts inventory, stock health, and service guarantees at dealerships. Conduct monthly visits to Authorized Service Centres (ASC) and monitor performance. Drive customer care initiatives to improve satisfaction and reduce repeat complaints. Required Skills & Competencies Strong Technical Analysis & Diagnostic Skills Defect Rectification & Aggregate Overhaul Warranty Process Management Service Process Implementation Customer Care & Issue Resolution Service Network & Channel Management Inventory & Spare Parts Management Training & Technical Support Excellent Communication & Stakeholder Handling

We are looking for Technical Sales / Service Engineers with experience in Electrical Drives (VFD), Panel & Instrumentation Measurement Products (Level, Flow, Temperature, Pressure, Analytical Instruments, and related accessories). The role involves both technical sales and after-sales service support. Key Responsibilities: Provide sales and technical support for Electrical Drives (VFD), Panels, and Instrumentation products. Conduct product demonstrations, installations, and troubleshooting for customers. Manage product inquiries and quotations, and ensure timely delivery of services. Handle service support, including maintenance and repairs of industrial instrumentation products. Build strong relationships with clients to ensure satisfaction and foster repeat business. Desired Candidate Profile: 0 to 5 years of experience in Electrical Drives (VFD), Panels, and Instrumentation products (Level, Flow, Temperature, Pressure, Analytical Instruments). Skills: Strong technical knowledge of industrial instrumentation and electrical products. Additional Skills: Sales-oriented with good communication and problem-solving abilities.  

Customer Service Executive Role Summary The Customer Service Executive will act as a key point of contact for customers, ensuring smooth communication, efficient issue resolution, and high-quality service delivery. The position involves coordinating with internal and external stakeholders to support customers throughout the service journey. Main Responsibilities Customer Service Handling 1. Engage with customers to understand their needs, provide product details, and clarify service-related queries. 2. Ensure prompt and accurate resolution of concerns to enhance overall customer satisfaction. 3. Offer clear guidance to customers on procedures, documentation, and service expectations. Lead Assistance & Conversion Support 1. Work closely with sales teams and partners to manage incoming leads effectively. 2. Support the conversion process by following up with prospects and addressing any service or product-related doubts. Customer & Dealer Relationship Coordination 1. Maintain strong, positive interactions with customers and dealership partners to facilitate smooth service operations. 2. Assist partners by providing accurate information and helping streamline the customer journey. Documentation & Data Management 1. Collect, verify, and manage customer documents for various pre- and post-service requirements. 2. Perform accurate entries in internal systems to ensure data consistency and error-free processing. Internal Team Collaboration 1. Coordinate with credit, operations, and other internal departments to ensure timely processing of applications or service requests. 2. Escalate issues when required to ensure faster resolutions and uninterrupted customer service. Performance Indicators 1. Speed and accuracy of query resolution 2. Quality of customer interactions 3. Timely completion of documentation and service processes 4. Coordination efficiency with internal teams 5. Customer satisfaction and feedback scores Eligibility 1. Graduate in any discipline 2. 02 years of experience only in vehicle sales Key Skills & Competencies Technical/Functional Skills 1. Strong verbal communication 2. Ability to negotiate and handle objections professionally 3. Understanding of financial products or willingness to learn 4. Basic analytical capability 5. Good product and process awareness Behavioral Competencies 1. Strong customer focus 2. Reliable task execution 3. Positive attitude and willingness to take initiative Other Requirements 1. Comfortable with field visits when needed 2. Quick learner with adaptability 3. Must have a two-wheeler and driving license 4. Familiarity with RTO processes and documentation is an advantage.

Job Description: Territory Sales Manager Painter Services We are seeking a dynamic Territory Sales Manager Painter Services to drive service-led business growth and ensure exceptional customer experience in the assigned territory. The role focuses on building a strong services portfolio, improving site conversions, and strengthening customer referrals. The Territory Sales Manager for Painter Services is responsible for managing the services portfolio to drive business growth and sales. This includes developing the business by increasing the number of booked sites and improving customer referrals. The role involves creating awareness of services through BTL activations, analyzing site metrics for improvement, and liaising with the ASM for sales initiatives. The manager must ensure exceptional consumer experiences through site evaluations and audits, track NPS scores, and adhere to SOPs. Additionally, the role includes managing customer complaints, maintaining asset inventories, training painters, and overseeing team recruitment and development. Key Responsibilities Business Growth: Increase booked sites, drive service adoption, and support revenue targets. Customer Experience: Conduct regular site evaluations/audits to ensure high-quality service delivery. Service Awareness: Execute BTL activations to promote Painter Services in the market. Performance Monitoring: Analyse site metrics and identify improvement opportunities for service efficiency. Stakeholder Collaboration: Work closely with the ASM to implement sales strategies and service initiatives. NPS & Feedback Tracking: Monitor painter and consumer NPS scores and drive corrective actions. Complaint Management: Manage customer complaints end-to-end and ensure timely, satisfactory closure. SOP Adherence: Ensure strict compliance with service guidelines and operational standards. Inventory Management: Maintain accurate records of assets, tools, and service kits used at sites. Painter Capability Building: Train painters on service processes, technical skills, and customer handling. Team Management: Oversee recruitment, onboarding, coaching, and development of the Painter Services team. Ideal Candidate Profile Strong sales & service management skills Excellent customer handling and problem-solving ability Experience in field operations, audits, and complaint management Effective team leadership and communication skills Ability to collaborate with cross-functional teams and drive outcomes Experience: 29 years Qualification: Bachelors Degree Location: Open to all cities

Job Description Territory Service Manager Role Overview The Territory Service Manager is responsible for overseeing service operations within the assigned Area Office, ensuring compliance with quality standards, service processes, and SLAs. The role involves building and maintaining strong customer relationships to enhance service delivery and drive customer retention. The candidate will supervise service teams, implement process improvements across dealerships, and support new product introduction in the market. Additional responsibilities include monitoring KPIs, executing product campaigns, conducting warranty and process audits, and staying updated with industry trends to ensure continuous improvement in service performance. Key Responsibilities Service Operations Management Manage and supervise service operations within the Area Office to ensure smooth functioning and adherence to service SLAs. Ensure compliance with company quality standards, service guidelines, and operational procedures across all service touchpoints. Track and improve service performance metrics while ensuring timely resolution of customer concerns. Customer Relationship Management Cultivate and maintain long-term relationships with key customers to understand and address service requirements. Act as a single point of contact for critical customer escalations and ensure prompt resolution. Drive initiatives that enhance customer satisfaction and loyalty. Process Implementation & Improvement Implement AL (Aftermarket/After-Sales/Automotive Line) process changes and continuous improvement initiatives at dealerships. Collaborate with dealer service teams to standardize procedures and enhance service quality. Support the rollout of new service processes, tools, and technologies to improve operational efficiency. Product Introduction & Market Support Facilitate the introduction of new products in the market by coordinating with product, sales, and dealer teams. Provide technical guidance and training to dealership staff on new product features, service requirements, and best practices. Performance Monitoring & Reporting Monitor key performance indicators (KPIs) such as TAT, service revenue, warranty costs, customer satisfaction scores, and service productivity. Prepare regular reports and dashboards for senior management on service performance, concerns, and improvement plans. Identify gaps in service operations and drive corrective action plans. Warranty & Compliance Audits Conduct warranty audits, service process audits, and ensure adherence to OEM service policies. Analyze audit findings, recommend corrective measures, and track closure of action items. Ensure timely warranty claims processing and adherence to documentation norms. Team Leadership Lead and mentor a team of service engineers and service executives. Provide technical support, coaching, and performance feedback to enhance team capability. Foster a culture of customer-centric service delivery and continuous improvement. Market & Industry Insights Stay updated on industry trends, competitor service offerings, and emerging customer expectations. Share market insights with senior leadership and support strategic planning for service excellence. Required Skills & Competencies   Strong knowledge of automotive/after-sales/service operations. Experience in service process implementation, KPI monitoring, and dealership management. Good understanding of warranty systems, technical troubleshooting, and service compliance. Proficiency in preparing service reports, audits, and performance dashboards. Excellent communication and customer-handling skills. Strong leadership, team management, and interpersonal abilities. Analytical mindset with strong problem-solving skills. Ability to collaborate with cross-functional teams and drive process improvements. B.Tech required

Delivery: Safely and punctually deliver products to designated customer locations. Loading/Unloading: Load, unload, and secure items in the delivery vehicle, ensuring they are protected from damage. Route Planning: Plan and follow efficient delivery routes to meet time schedules and navigate local areas. Customer Service: Interact with customers professionally, answer questions, and handle complaints or issues that may arise during delivery. Record Keeping: Maintain accurate logs of deliveries, payments, and customer interactions. RQUIRED SKILLS  Licensing: A valid driver's license is a mandatory requirement. Driving Record: A clean driving record is essential. MALE CANDIDATES ONLY APPLIED  AGE LIMIT 20- 40 ONLY  

As an experienced IT professional, you will be responsible for managing the end-to-end delivery of the assigned account(s). This role requires a total of 18-20 years of experience in the IT field, with a minimum of 6 years dedicated to managing delivery, operations, resourcing, and financials of accounts generating annual revenue of USD 5-10 million with 80-100 full-time employees. Your expertise should also include managing teams across different geographies and technologies, specifically focusing on clients and accounts within the North America market. Additionally, you should have a strong background in account-level resource, revenue, and margin forecasting, along with experience in margin optimization. Your ability to effectively manage people is crucial for energizing, upskilling, and retaining talent within the team. Qualifications Required: - 18-20 years of overall experience in the IT industry - At least 6 years of experience in managing delivery, operations, resourcing, and financials of accounts with annual revenue of USD 5-10 million and 80-100 FTEs - Experience in managing teams across multiple geographies and technologies - Experience in handling clients and accounts from the North America market - Proficiency in account-level resource, revenue, and margin forecasting - Expertise in margin optimization - Strong people management skills to motivate, develop, and retain talent (Note: No additional details of the company were provided in the job description),

As a Service Delivery Engineer at our company, you will play a crucial role in deploying our proprietary software for new deployments across Maritime BU. Your responsibilities will include supporting vendor integrations, drydocks, PoCs, and troubleshooting various issues by collaborating with internal teams, 3rd party vendors, and customers to ensure projects are delivered on time and as per technical standards. Additionally, you will be required to travel globally to perform installations and system deployments on board ships, ensuring seamless integration and operation of all equipment and software. Key Responsibilities: - Deploy Quvia proprietary software for new deployments across Maritime BU - Support vendor integrations, drydocks, PoCs, and troubleshoot various issues - Engage with internal Quvia teams, 3rd party vendors, and customers - Perform installations and system deployments on board ships globally - Pre-configure hardware and work on deployments, service POC, and change activities - Provide on-call support for customer escalations and major operational events - Write and maintain detailed documentation for hardware tracking and logistics management Qualifications Required: - Ability and willingness to travel internationally for on-board system installations and maintenance - Bachelor's degree in engineering or a related discipline with extensive experience - Strong experience in implementation, configuration, or troubleshooting in service provider or enterprise network - Proficiency in LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing - Knowledge of SDN-NFV, SD-WAN, hypervisors (e.g., VMware ESXi, VSphere, KVM), and Cloud Computing Platforms (e.g., AWS, Azure, GCP) - Working knowledge of Routing & Switching, NexGen Firewall, x86 Servers, Blade Servers - Strong analytical, problem-solving, and troubleshooting skills - Ability to make sound business decisions to resolve technical issues - Understanding of operational practices in a highly available, secure, and regulated environment - Experience with Google Suite, Service-Now, and Jira would be beneficial In addition to competitive salary and generous paid time off, we offer a performance-based bonus, competitive health benefits, exposure to the Aviation and Maritime domains, connectivity and content engineering knowledge, and the opportunity to collaborate in cross-functional teams. As a Service Delivery Engineer at our company, you will play a crucial role in deploying our proprietary software for new deployments across Maritime BU. Your responsibilities will include supporting vendor integrations, drydocks, PoCs, and troubleshooting various issues by collaborating with internal teams, 3rd party vendors, and customers to ensure projects are delivered on time and as per technical standards. Additionally, you will be required to travel globally to perform installations and system deployments on board ships, ensuring seamless integration and operation of all equipment and software. Key Responsibilities: - Deploy Quvia proprietary software for new deployments across Maritime BU - Support vendor integrations, drydocks, PoCs, and troubleshoot various issues - Engage with internal Quvia teams, 3rd party vendors, and customers - Perform installations and system deployments on board ships globally - Pre-configure hardware and work on deployments, service POC, and change activities - Provide on-call support for customer escalations and major operational events - Write and maintain detailed documentation for hardware tracking and logistics management Qualifications Required: - Ability and willingness to travel internationally for on-board system installations and maintenance - Bachelor's degree in engineering or a related discipline with extensive experience - Strong experience in implementation, configuration, or troubleshooting in service provider or enterprise network - Proficiency in LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing - Knowledge of SDN-NFV, SD-WAN, hypervisors (e.g., VMware ESXi, VSphere, KVM), and Cloud Computing Platforms (e.g., AWS, Azure, GCP) - Working knowledge of Routing & Switching, NexGen Firewall, x86 Servers, Blade Servers - Strong analytical, problem-solving, and troubleshooting skills - Ability to make sound business decisions to resolve technical issues - Understanding of operational practices in a highly available, secure, and regulated environment - Experience with Google Suite, Service-Now, and Jira would be beneficial In addition to competitive salary and generous paid time off, we offer a performance-based bonus, competitive health benefits, exposure to the Aviation and Maritime domains, connectivity and content engineering knowledge, and the opportunity to collaborate in cross-functional teams.

As an experienced professional in the IT services industry, you have progressed from a data warehousing/big data engineering background to an architect role focused on Snowflake and Databricks. You now excel in driving end-to-end delivery leadership, particularly in pricing and product catalogue platforms. Your expertise lies in managing delivery teams and ensuring successful client outcomes. Key Responsibilities: - Lead and manage a 20-member delivery team encompassing data engineering, AI/ML, and analytics. - Own program delivery for Data & AI initiatives, ensuring high quality, adherence to timelines, and measurable business impact. - Utilize in-depth knowledge of Snowflake and Databricks to provide guidance on architecture and solution design. - Spearhead AI/ML use cases in the retail/ecommerce sector, including personalization, pricing optimization, and catalogue management. - Establish robust data pipelines and scalable architectures for high-volume retail platforms. - Collaborate with senior stakeholders to align delivery outcomes with business priorities. Qualifications Required: - Minimum 18 years of experience in IT services with a clear career progression from data warehousing/big data engineer to architect to delivery leader with a focus on AI. - Hands-on expertise in Snowflake, Databricks, and modern data platforms. - Currently working in the Retail/Ecommerce domain with a specific focus on pricing and product catalogue platforms.,

Role Overview: As a key leadership role within Capgemini, you will be responsible for overseeing and managing daily operations. Your primary focus will be on delivering services in a timely and high-quality manner through effective management of service delivery teams. You will play a crucial role in continuously analyzing and improving operational processes and activities, identifying areas for enhancement, and implementing action plans to increase productivity and efficiency. Your guidance to the operations team will be instrumental in fostering a positive work environment and ensuring alignment with organizational goals. Additionally, you will be responsible for ensuring cross-regional cooperation to maintain a globally aligned service delivery setup. Key Responsibilities: - Utilize hands-on Techno-functional Configuration skills of Kinaxis Rapid Response - Demonstrate strong Configuration and Authoring of resources in Kinaxis Rapid Response for different modules - Collaborate with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning & Scheduling across various business lines - Work as part of an Agile project team, following Agile/Scrum methodologies, and closely partnering with business stakeholders - Create functional design documentation, software specifications, testing/training scenarios, and evaluate business processes for improvement opportunities - Provide expert functional and process guidance on system capabilities and solution approaches - Configure Kinaxis Rapid Response and customize solutions as per clients" requirements Qualifications Required: - Hands-on experience with Techno-functional Configurations skills of Kinaxis Rapid Response - Strong expertise in Configuration and Authoring of resources in Kinaxis Rapid Response for various modules - Experience working with cross-functional teams to drive successful deployments in Demand planning, S&OP, Supply Planning, Production planning & Scheduling - Proficiency in Agile project methodologies, with the ability to work in a fast-paced, iterative environment - Ability to create functional design documentation, software specifications, and testing/training scenarios - Strong communication and collaboration skills to work effectively with business stakeholders - Prior experience in configuring Kinaxis Rapid Response and customizing solutions based on client requirements,

As a Service Delivery Manager in the Life Sciences domain, your role will involve leading managed support, service operations, and delivery for mission-critical pharma applications to ensure compliance, stability, and operational excellence. You should have a strong background in Life Sciences IT operations, specifically across Manufacturing (MES) and Quality (QMS/GxP) applications. Key Responsibilities: - Lead and manage a shift-based L2/L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR). - Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices. - Ensure adherence to defined SLAs, KPIs, and continuous operational improvement. - Serve as the primary escalation and communication point for clients, business partners, and vendors. - Ensure all operations and deployments comply with GxP, audit, and validation requirements. - Identify recurring issues and implement automation or process enhancements for service optimization. Qualifications Required: - 12-18 years of experience in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments. - Exposure to MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). - Hands-on experience working in GxP-regulated systems and validated environments. - Certification in ITIL v4 is preferred. - Background in Life Sciences is mandatory for this role. Nice to Have: - Experience in Pharma Manufacturing processes. - Familiarity with automation, analytics, or AI-led support tools for application management. Please note that the work schedule is shift-based (24x7 support model) with flexibility for global operations required. If you meet the requirements and are interested, you can email your updated profile to victorpaul@livecjobs.com.,

Description:  Job Description Title: Service & Application EngineerReports To: Senior Service ManagerPeers: ASMs, Service Engineers & Application SpecialistsOther Key Relationships: RSMs, KOLs, Customers, Service Associates & Other Functional Support StaffSummary of Position The Service & Application Engineers primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy. The role involves: Enrolling customers under AMC & CMC plans. Providing technical demonstrations of all products and supporting sales efforts. Identifying new opportunities with existing customers and passing leads to the sales team. Ensuring minimum downtime for critical medical equipment through efficient service. Key Responsibilities Perform component-level/board-level repair of Ultrasound, Patient Monitors, Color Dopplers, and Microwave Medical Disinfection Systems at customer premises or service centers (during and post-warranty). Conduct live demos, product training, and technical presentations for customers. Handle customer queries effectively during demonstrations and post-installation. Enroll customers in AMC/CMC contracts, ensure service delivery, and collect AMC/Repair dues. Upsell additional products/services to existing customers. Generate sales leads and support business closure with new clients. Provide timely repair of breakdown systems with continuous focus on reducing downtime. Take regular follow-ups with customers when AMC contracts are due for renewal. First Six Months Expectations Acquire comprehensive knowledge of the full product portfolio. Understand organizational culture and align with team workflows. Achieve 6-months KRA targets. Build and maintain strong relationships with Service Associates, Sales, Marketing, and Key Accounts. Identify potential customers for AMC/CMC contracts.

A Delivery Boy is responsible for the timely and safe transportation of goods from a starting point to a customer's location, requiring a valid driver's license, good time management, and strong customer service skills to load, unload, navigate efficiently, and resolve issues. Key duties include following planned routes, maintaining the delivery vehicle, handling payments, and keeping accurate delivery records while adhering to all traffic and safety regulations.   As a delivery associate in our organization, you will play a crucial role in ensuring timely and efficient delivery of goods to our customers.   Your responsibilities will include: - Delivering packages to customers in a timely manner - Ensuring the safety and security of the packages during transit - Maintaining a high level of customer service and professionalism - Adhering to all traffic rules and regulations - Keeping track of delivery records and reporting any issues or discrepancies To qualify for this role, you must possess the following qualifications: - Must have a two-wheeler and a valid LLR or License - Pan card and Aadhar card are required documents - Ability to work independently and efficiently - Good communication skills - Prior experience in delivery services is a plus If you are looking for a part-time or full-time job with a competitive salary ranging from 15,000 to 40,000, depending on the hours worked, then this position is perfect for you.   Additionally, we offer flexible schedules, various shifts to choose from (day, evening, morning, night), and weekend availability with the option of working only on weekends. Join us today and receive a joining bonus to kickstart your delivery career! Work location will be all over India, providing you with the opportunity to explore different parts of the city while on the job.,    

Client Service Associates work as sales associates in the financial industry, providing both administrative and client support to financial advisers. Common duties of a Client Service Associate include client development via the preparation of correspondence and database management, and assisting in managing multiple financial advisors with diverse practices.

Fleeca India Pvt Ltd Job Description Tyre Service Engineer Location: PAN INDIA Designation: Service Engineer Require immidieate joinee  Contac us: 741407071118,7414001237,6375827524 Job Summary: The Tyre Service Engineer will be responsible for tyre inspection, maintenance, and service execution at client locations. The role requires hands-on experience in tyre health check, repair activities, and documentation to ensure smooth fleet operations. Key Responsibilities: Conduct tyre inspection and health check on commercial vehicles. Perform tyre rotation, fitment, removal, and alignment assistance. Monitor and maintain tyre pressure, including correction as required. Identify tyre damages (cuts, bulges, uneven wear, puncture, etc.). Carry out tubeless tyre repair, puncture repair, and rim care. Maintain daily service reports, tyre records, and documentation. Coordinate with clients and ensure service delivery as per Fleeca standards. Support fleet operations and respond to service-related concerns. Follow safety practices and operational guidelines. Required Qualifications & Skills: ITI / Diploma / B.Tech (Automobile / Mechanical) or relevant field. Experience in tyre service, maintenance, fleet operations preferred. Strong knowledge of commercial vehicle tyres. Ability to identify tyre wear patterns and damages. Good communication and client-handling skills. Willingness to work at field locations.

As a Portfolio Delivery Lead Senior Manager within Accenture's Technology for Operations team, you play a crucial role in providing innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Your responsibilities include: - Acting as a trusted advisor and partner to Accenture Operations - Working closely with the sales, offering, and delivery teams to identify and build innovative solutions - Designing, developing, and utilizing IT organization's technology platforms, architecture, and operating model in the business technology sector - Managing overall IT service delivery and serving as the primary point of contact for technology operations - Ensuring delivery of technology in accordance with contracts and overseeing tasks and deliverables across the tech team - Managing technology budget across all IT groups and looking for opportunities for cost reduction/savings - Being the initial point of contact for technology change requests and providing coordination for solutioning estimates and approvals - Collaborating with Account Information Security Lead and wider Technology for Operations Security team on security measures, policy reviews, assessment questionnaires, and certifications - Driving continuous improvement to achieve delivery efficiency and effectiveness, balancing cost and quality Qualifications required for this role: - Bachelor's in Engineering - Over 10 years of experience in IT with strong technology acumen - Experience delivering in a fast-paced, high-growth, and global environment - Ability to work autonomously and proactively across global teams - Excellent communication skills in English and Spanish, with the ability to interact at executive levels - Demonstrated gravitas, influencing skills, and the ability to build positive relationships - High-level financial, commercial, communication, and negotiation skills - Technology program/project management methodology experience - Desire to proactively learn about new tools, technologies, client industries, and business processes Your role will involve ensuring the successful delivery of technology solutions, managing client relationships, driving innovation, and achieving excellence in service delivery. If you are a proactive, experienced IT professional with a passion for technology and a drive for continuous improvement, this position offers an exciting opportunity to make a significant impact within the Technology for Operations team at Accenture.,

Role Overview: You will act as the primary point of contact for clients/customers regarding IT service delivery. Your main responsibilities will include building and maintaining strong stakeholder relationships, monitoring service performance, driving continual service improvements, ensuring compliance with contractual obligations, and facilitating the change management process. You will also be responsible for owning the incident lifecycle, ensuring timely resolution of incidents, and conducting major incident reviews. Key Responsibilities: - Act as the primary point of contact for clients/customers regarding IT service delivery - Build and maintain strong stakeholder relationships - Monitor service performance, conduct regular service reviews, and prepare performance reports - Drive continual service improvements to enhance efficiency, reduce costs, and increase customer satisfaction - Ensure compliance with contractual obligations, KPIs, and SLAs - Facilitate the change management process, ensuring all changes are recorded, assessed, approved, and implemented - Chair or participate in Change Advisory Board (CAB) meetings - Minimize the risk and impact of changes through thorough assessment and planning - Track change success rates and continuously improve the process - Own the incident lifecycle: detection, logging, classification, investigation, resolution, and closure - Ensure incidents are resolved within SLA timelines to minimize business impact - Escalate high-priority incidents and coordinate with cross-functional teams for quick recovery - Conduct major incident reviews, ensuring root causes and preventive actions are captured - Strong knowledge of ITIL framework - Proven expertise in Incident, Problem, and Change Management - Experience in managing stakeholders at senior levels, including business leaders and vendors - Excellent communication, presentation, and negotiation skills - Experience with ITSM tools (ServiceNow, Remedy, etc.) - Knowledge of cloud and hybrid IT environments - Prior experience in managed services or outsourcing environments - Customer-focused mindset with a drive for service excellence - Leadership skills to guide cross-functional teams - Problem-solving and critical-thinking ability - Continuous learner with a passion for process improvement Qualification Required: - Strong knowledge of ITIL framework - Proven expertise in Incident, Problem, and Change Management - Experience in managing stakeholders at senior levels, including business leaders and vendors - Excellent communication, presentation, and negotiation skills - Experience with ITSM tools (ServiceNow, Remedy, etc.) - Knowledge of cloud and hybrid IT environments - Prior experience in managed services or outsourcing environments - Customer-focused mindset with a drive for service excellence - Leadership skills to guide cross-functional teams - Problem-solving and critical-thinking ability - Continuous learner with a passion for process improvement,

As a member of the Information Technology group at DTCC, you will have the opportunity to contribute to the delivery of secure and reliable technology solutions that underpin the global capital markets. DTCC is dedicated to fostering a culture of innovation and growth, providing comprehensive benefits and a supportive work environment. If you are ready to make an impact and work on cutting-edge projects, then this role might be the perfect fit for you. **Key Responsibilities:** - Design, implement, and maintain observability systems (PagerDuty) to monitor software applications and infrastructure health and performance. - Manage and configure PagerDuty for effective incident response and on-call management. - Collaborate with cross-functional teams to troubleshoot and resolve incidents, ensuring minimal downtime and optimal performance. - Integrate observability tools (PagerDuty) with IT infrastructure components such as Splunk, Dynatrace, Grafana, and ServiceNow. - Provide technical guidance and training to team members on observability best practices. - Proficient in both written (Office applications) and verbal communication, adept at conveying complex information clearly and concisely. **Qualifications:** - Minimum of 4 years of related experience. - Bachelor's degree preferred or equivalent experience. At DTCC, you will have access to comprehensive health and life insurance, retirement benefits, paid time off, and a flexible/hybrid work model. Join us in our mission to drive innovation in the financial markets and grow your career in a supportive and dynamic environment.,

As a Senior Quality Control Specialist for the Accounts Receivable process at our company in Chennai, India, your role involves collaborating with senior leaders to establish a robust quality control system. You will play a key role in transitioning new projects, engaging with clients, and ensuring that the team meets business requirements. Your responsibilities will also include overseeing project progress, participating in client meetings, monitoring quality standards for executives, and addressing operational and staffing issues promptly and effectively. Key Responsibilities: - Collaborate with senior leaders to develop a robust quality control system for the Accounts Receivable process - Participate in the transition of new projects, engage with clients, and ensure the team meets business requirements - Oversee project progress and participate in client meetings - Facilitate and monitor quality standards for executives - Address operational and staffing issues promptly and effectively Qualifications Required: - Minimum 11 years of work experience Please note that this role requires excellent communication and people skills, as well as the ability to work in the US Shift (06:00 PM to 03:00 AM IST). Strong project management and client coordination skills are also essential for this position.,

As a Program Manager for HR & Delivery, you will play a crucial role in managing end-to-end delivery processes, ensuring workforce alignment, and fostering smooth communication between clients, technical teams, and HR functions. **Key Responsibilities:** - Lead planning, execution, and delivery of multiple concurrent IT staffing or services projects. - Coordinate with clients and internal technical teams to ensure timely and quality deliverables. - Track project milestones, manage risks, and report status to stakeholders regularly. - Align delivery schedules with client expectations and workforce capabilities. **HR & Talent Operations:** - Oversee onboarding, performance reviews, training initiatives, and exit formalities. - Partner with recruitment teams to identify gaps and ensure timely resource deployment. - Manage employee engagement, development programs, and HR compliance for project-based teams. **Client & Stakeholder Communication:** - Serve as a key point of contact for client interactions, ensuring high satisfaction and clear communication. - Translate client needs into actionable delivery plans and coordinate with internal departments accordingly. **Operational Oversight:** - Monitor KPIs related to delivery performance, workforce utilization, and HR metrics. - Drive continuous improvement initiatives within HR and delivery functions. **Required Skills & Qualifications:** - Bachelor's degree in Computer Science, HR, Business Administration, or a related field. - 6+ years of experience in program management, HR operations, and IT delivery/project coordination. - Strong understanding of IT project lifecycle, technical recruiting, and service delivery models. - Excellent communication, organizational, and stakeholder management skills. - Familiarity with tools like Microsoft Tools, Jira, Confluence, or HRIS systems. In this role, you will work in a collaborative, fast-paced, and people-centric environment. You will have the opportunity to work closely with cross-functional teams and leadership, with flexibility to work within the PST time zone / US Shift timings. As a Program Manager for HR & Delivery, you will play a crucial role in managing end-to-end delivery processes, ensuring workforce alignment, and fostering smooth communication between clients, technical teams, and HR functions. **Key Responsibilities:** - Lead planning, execution, and delivery of multiple concurrent IT staffing or services projects. - Coordinate with clients and internal technical teams to ensure timely and quality deliverables. - Track project milestones, manage risks, and report status to stakeholders regularly. - Align delivery schedules with client expectations and workforce capabilities. **HR & Talent Operations:** - Oversee onboarding, performance reviews, training initiatives, and exit formalities. - Partner with recruitment teams to identify gaps and ensure timely resource deployment. - Manage employee engagement, development programs, and HR compliance for project-based teams. **Client & Stakeholder Communication:** - Serve as a key point of contact for client interactions, ensuring high satisfaction and clear communication. - Translate client needs into actionable delivery plans and coordinate with internal departments accordingly. **Operational Oversight:** - Monitor KPIs related to delivery performance, workforce utilization, and HR metrics. - Drive continuous improvement initiatives within HR and delivery functions. **Required Skills & Qualifications:** - Bachelor's degree in Computer Science, HR, Business Administration, or a related field. - 6+ years of experience in program management, HR operations, and IT delivery/project coordination. - Strong understanding of IT project lifecycle, technical recruiting, and service delivery models. - Excellent communication, organizational, and stakeholder management skills. - Familiarity with tools like Microsoft Tools, Jira, Confluence, or HRIS systems. In this role, you will work in a collaborative, fast-paced, and people-centric environment. You will have the opportunity to work closely with cross-functional teams and leadership, with flexibility to work within the PST time zone / US Shift timings.