service-delivery-manager-jobs-in-nagpur, Nagpur

88 Service Delivery Manager Jobs in Nagpur

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posted 6 days ago
experience3 to 8 Yrs
Salary10 - 16 LPA
location
Nagpur
skills
  • indicators
  • service
  • retention
  • operations
  • support
  • performance
  • customer
  • process
  • establishment
  • product
  • changes
Job Description
Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.
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posted 1 week ago
experience3 to 8 Yrs
location
Nagpur
skills
  • warranty
  • operations
  • management
  • service
  • technical
  • customer
  • support
  • process
  • performance
  • retention
  • monitoring
  • changes
  • product
  • establishment
  • dealer
  • audits
Job Description
Job Title Area Service Operations Manager Job Summary We are seeking an experienced and proactive Area Service Operations Manager to oversee and supervise service operations across our network of dealerships / area offices. The ideal candidate will ensure adherence to quality standards and service-level agreements (SLAs), drive process improvements, manage customer relationships, lead a team of service professionals, and monitor service performance metrics. Key Responsibilities Service Operations & Delivery Oversight Manage and supervise service operations within the area office / across assigned dealerships to ensure timely and quality service delivery. Ensure compliance with established quality standards, internal processes, and SLAs. Monitor and report on service performance through key performance indicators (KPIs) such as service turnaround time, resolution rates, customer satisfaction, and overall service efficiency. Customer & Stakeholder Management Cultivate and maintain strong relationships with key customers understand their service requirements, address their concerns, and strive for high customer retention. Act as the escalation point for customer complaints or complex service issues, ensuring timely and professional resolution. Process Improvements & Audit Compliance Implement process improvements across dealerships / service centers including updates to standard service processes (AL processes or equivalent), warranty handling, complaint resolution and after-sales service practices. Conduct regular warranty audits, process audits, and compliance checks to ensure consistent service quality and adherence to company standards. Product Launches & Service Campaigns Drive product campaigns and roll out new products/offerings in the market through dealerships/service centers. Collaborate with stakeholders to ensure successful product launch and customer awareness of new services or enhancements. Team Leadership & Capability Building Lead, mentor, and develop a team of service professionals technicians, service advisors, support staff ensuring skill enhancement, training and adherence to service standards. Identify training needs at dealership level (e.g. driver trainings or staff trainings) and coordinate delivery of training programs to improve service delivery capability. Performance Monitoring & Corrective Action Regularly analyze service data and KPIs to identify trends, areas requiring improvement, and opportunities for enhanced efficiency or customer satisfaction. Initiate corrective actions or process changes based on audit findings, performance data, and customer feedback. Reporting & Coordination Prepare and present regular reports on service operations, performance, audits, warranty claims, customer feedback and improvement initiatives to senior management. Coordinate with other departments (sales, parts, product, quality assurance, etc.) to ensure end-to-end service delivery, resource allocation, and customer satisfaction. Qualifications & Skills Bachelors degree in Business Administration, Engineering, Automobile / Mechanical / related discipline or equivalent relevant experience. Prior experience in service-management or operations role ideally across multiple dealerships / service centers / branches. Strong leadership and team-management skills; ability to mentor and build a high-performance service team. Excellent interpersonal and communication skills, customer-facing orientation, and stakeholder management ability. Solid understanding of service operations, warranty processes, quality assurance, audits, process improvement and service delivery standards. Data-driven mindset: ability to monitor KPIs, analyze service metrics, identify improvement areas, and implement process improvements. Ability to manage multiple dealership mandates / service locations, handle high workload, and adapt to dynamic work environment. Awareness of market / industry trends, and ability to lead product/service rollouts and campaigns through dealerships/service centers.
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posted 2 months ago

Customer Services Assistant

University of York - Computer Science
experience1 to 5 Yrs
location
Nagpur, Maharashtra
skills
  • Customer Service
  • Communication Skills
  • Reception Services
  • Stock Preparation
Job Description
As a Customer Services Assistant at the University of York's Library, you will play a crucial role in ensuring the smooth operational delivery of the Library's core frontline services. Your responsibilities will include preparing the Library buildings for daily use, providing reception services, conducting regular patrols of the library premises, and handling key tasks related to stock preparation, processing, replacement of items on shelves, and stock tidying. **Key Responsibilities:** - Ensure the Library buildings are ready for use during opening hours - Provide reception services to library users - Conduct regular patrols of library buildings - Assist with stock preparation, processing, and replacement of items on shelves - Maintain the tidiness of library stock **Qualifications Required:** - Good general education - Experience in front-of-house customer service - Flexibility, self-motivation, and reliability - Effective communication skills with colleagues and customers - Full clean driving license essential for weekend vacancies, desirable for evening vacancies - Ability to lift and move books, furniture, and equipment (Note: The additional details of the company were not provided in the Job Description.),
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posted 3 weeks ago

SR. SUPPORT ENGINEER

HCL Technologies
experience3 to 7 Yrs
location
Nagpur, Maharashtra
skills
  • IT Operations
  • Product Support L1L2L3
  • Programming Languages Unix
  • Databases RDBMSOracle
Job Description
As a Senior Support Engineer, you play a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and high-quality manner. Your position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement. Key Responsibilities: - Troubleshoot and resolve client tickets through detailed analysis and application of product support techniques, ensuring adherence to defined service level agreements. - Develop and deliver training programs for new team members to enhance their skills in product support and operational processes. - Facilitate knowledge transition sessions during project enhancements, ensuring smooth handover of information and practices to support teams. - Document and maintain comprehensive records of support processes, troubleshooting methods, and issue resolution procedures to ensure consistency and knowledge retention. - Stay updated on emerging technologies and product developments related to support operations to enhance service delivery and problem-solving capabilities. Qualification Required: - Strong understanding of product support processes and methodologies at L1, L2, and L3 levels. - Familiarity with ticketing systems and support tools. - Basic knowledge of IT operations and infrastructure. - Excellent communication and interpersonal skills for effective customer interaction and team collaboration. Certification: - ITIL Foundation Certification is recommended but not mandatory. - Optional certifications in relevant product support technologies are valuable for this role. No additional details of the company were provided in the job description.,
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posted 3 weeks ago
experience3 to 7 Yrs
location
Nagpur, Maharashtra
skills
  • Sales
  • Customer Service
  • Field Sales
  • Order Taking
  • Customer Relationship Management
  • Market Analysis
  • Product Knowledge
  • Service Management
  • Customer Support
  • Communication
  • Interpersonal Skills
  • Negotiation
  • MS Office
  • Cold Calling
  • Lead Generation
  • Sales Target Achievement
  • Problemsolving
  • Technical Understanding
Job Description
Role Overview: You are a Sales Executive joining a dynamic team to contribute to the growth of the oil press machine business. Your role involves engaging in field sales, order taking, customer relationship management, achieving sales targets, market analysis, product knowledge development, service management, and customer support. Key Responsibilities: - Actively engage in field sales activities by visiting potential customers and generating new leads. - Efficiently take orders from customers, ensuring accurate and timely processing. - Build and maintain strong relationships with customers through regular communication and follow-ups. - Meet or exceed assigned sales targets through effective customer engagement and order acquisition. - Gather market intelligence and identify potential sales opportunities. - Develop a deep understanding of oil press machine products and their features. - Coordinate and oversee the delivery and installation of oil press machines. - Provide timely and effective after-sales support to customers, addressing any inquiries or issues. Qualifications: - Bachelor's degree in Sales, Marketing, or a related field. - 3 to 5 years of experience in field sales, preferably in the industrial machinery or equipment industry. - Strong communication and interpersonal skills. - Excellent negotiation and problem-solving abilities. - Ability to work independently and as part of a team. - Proficient in MS Office (Word, Excel, PowerPoint). Additional Details: Opportunities for career growth and development.,
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posted 3 weeks ago

Project Manager

Harrier Information Systems
experience8 to 12 Yrs
location
Nagpur, Maharashtra
skills
  • Project Management
  • Data Quality
  • Governance
  • Process Improvement
  • ServiceNow
  • Reporting
  • Risk Management
  • Stakeholder Management
  • Communication Skills
  • Analytical Skills
  • Workflow Automation
  • Datadriven Metrics
  • Problemsolving Skills
  • Organizational Skills
Job Description
As a Project Manager at Harrier Information Systems, your primary responsibility will be to lead the Asset Registry initiative. Your role will involve strategic oversight as well as hands-on execution to ensure the successful planning, tracking, and delivery of project milestones. Here are the key responsibilities: - Lead end-to-end management of the Asset Registry project, including planning, execution, tracking, and reporting. - Drive data quality, governance, and process improvement initiatives across asset tracking and lifecycle management. - Develop project plans, timelines, and documentation aligned with broader organizational objectives. - Liaise with internal stakeholders and technical teams for seamless implementation and integration, specifically with ServiceNow. - Utilize ServiceNow to enhance asset management processes, workflow automation, and reporting capabilities. - Monitor project performance using data-driven metrics, managing risks and dependencies proactively. - Provide regular updates to senior management on progress, key decisions, and emerging issues. - Foster a culture of accountability, organization, and continuous improvement within the project team. As for the qualifications and skills required for this role: - Bachelor's degree in Business, Information Systems, or related field; PMP or PRINCE2 certification preferred. - Minimum of 8 years of experience in managing cross-functional projects, especially in data-intensive environments. - Proficiency in ServiceNow, particularly in modules related to asset management, ITSM, or CMDB. - Strong analytical and problem-solving skills with a data-driven decision-making approach. - Excellent organizational and communication skills. - Self-starter mentality capable of delivering high-quality results with minimal supervision. - Proficiency with project management and data tools such as ServiceNow, Jira, Power BI, and Excel. - Availability to work full-time on EST hours. Harrier Information Systems is a global company with a presence in India, UK, and USA that values continuous improvement, innovation, and collaboration. Join us in driving impactful projects and contributing to our growth in the technology sector.,
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posted 2 months ago

Technical Product Manager

smartData Enterprises
experience5 to 9 Yrs
location
Nagpur, Maharashtra
skills
  • Project Management
  • Requirement Gathering
  • Client Communication
  • Risk Management
  • Change Management
  • AngularJS
  • Tableau
  • AWS
  • HL7
  • AgileScrum Methodologies
  • Crossfunctional Collaboration
  • Python Django Framework
  • ETL Processes
  • Data Engineering Workflows
  • DevSecOps Principles
  • Cloud Deployments
  • Healthcare Domain Knowledge
  • HIPAA Compliance
  • FHIR
  • Verbal
  • Written Communication
  • Problemsolving
Job Description
As a Project Manager in our company, your role involves driving end-to-end project delivery with a focus on quality, timeliness, and budget adherence. You will serve as the primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle. Your responsibilities will include facilitating requirement gathering sessions, translating business needs into actionable tasks for development teams, and implementing Agile/Scrum methodologies for streamlined project execution. Collaboration with cross-functional teams such as Development, QA, DevOps, and Data Engineering will be essential, along with proactive management of risks, dependencies, and change requests. Key Responsibilities: - Drive end-to-end project delivery with a focus on quality, timeliness, and budget adherence. - Act as the primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle. - Facilitate requirement gathering sessions and translate business needs into actionable tasks for development teams. - Implement and manage Agile/Scrum methodologies for streamlined project execution. - Collaborate with cross-functional teams including Development, QA, DevOps, and Data Engineering. - Manage risks, dependencies, and change requests proactively. - Ensure delivery of technical solutions aligning with client expectations and industry standards. - Prepare project status reports, sprint reviews, and executive-level updates for stakeholders. - Drive continuous improvement in project processes and team performance. Technical Skill Requirements: - Strong project management experience in software development environments. - Hands-on understanding of technologies/tools such as Python (Django Framework), AngularJS, Tableau, ETL processes, Data Engineering workflows, and DevSecOps principles. - Experience with Cloud Deployments, preferably AWS. Preferred Qualifications: - Experience in managing projects in the Healthcare domain with a good understanding of industry compliance standards (e.g., HIPAA, HL7, FHIR). - Knowledge of Agile/Scrum methodologies and experience running Agile ceremonies. - Excellent verbal and written communication skills for technical and non-technical audiences. - Experience in managing distributed or offshore teams. - Strong problem-solving skills with a proactive and solution-oriented approach. Please note that the job type is Full-time with benefits including health insurance and Provident Fund. The work schedule is Monday to Friday, and the work location is in person.,
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posted 2 months ago

Purchase Manager

Replay International pvt.ltd
experience1 to 5 Yrs
location
Nagpur, Maharashtra
skills
  • Supplier Sourcing
  • Contract Negotiation
  • Supplier Relationship Management
  • Procurement Planning
  • Compliance Management
  • Team Management
  • Purchasing Strategies
Job Description
As a Purchase Manager, your role involves overseeing the purchasing activities of the company. Your primary objective is to ensure that the company acquires quality materials and services at the best possible price and in a timely manner. Key Responsibilities: - Develop and implement purchasing strategies aligned with company goals and objectives - Source suppliers, negotiate contracts, and ensure timely delivery of goods and services - Collaborate with other departments to meet operational and production requirements - Identify new suppliers, evaluate capabilities, negotiate pricing and contract terms - Maintain relationships with suppliers, monitor performance, and identify cost-saving opportunities - Work with internal stakeholders to identify procurement needs, forecast demand, and develop procurement plans - Coordinate with suppliers, logistics teams, and internal stakeholders for timely delivery - Review and approve purchase orders and invoices, ensuring accurate documentation - Maintain records of purchasing activities and provide regular reports to management - Ensure compliance with company policies, procedures, and regulatory requirements - Manage a team of procurement professionals by providing guidance, coaching, and mentoring as required Qualifications Required: - Bachelor's degree - Minimum of 1 year of work experience Additional Details: This is a full-time, permanent position with a day shift schedule based in Nagpur, Maharashtra. Reliable commuting or planning to relocate to Nagpur before starting work is necessary.,
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posted 2 weeks ago
experience0 to 4 Yrs
location
Nagpur, Maharashtra
skills
  • Customer Service Representatives
  • Customer Support
  • Customer Satisfaction
  • Customer Service
  • Customer Experience
  • Excellent communication
  • interpersonal skills
  • Ability to problemsolve
  • multitask
  • Attention to detail
  • Positive
  • patient attitude
Job Description
Job Description: Role Overview: You will be working as a Customer Service Representative on-site in AHMEDABAD for NetRTech Solutions LLP. Your primary responsibility will be to provide excellent customer support, ensure customer satisfaction, and enhance the overall customer experience. This full-time role requires you to address customer inquiries and concerns, resolve issues, and maintain positive customer relationships. Key Responsibilities: - Address customer inquiries and concerns promptly - Resolve customer issues to their satisfaction - Enhance the overall customer experience - Maintain positive and lasting customer relationships Qualifications Required: - Previous experience in customer service roles would be advantageous - Strong communication and interpersonal skills - Ability to problem-solve and multitask effectively - Attention to detail in handling customer queries - Positive and patient attitude towards customers - Fluency in multiple languages is a plus - High school diploma or equivalent qualification Additional Company Details: NetRTech Solutions LLP specializes in placements, technology consulting, project execution, product development, sales, and training. The company's expertise in these areas enables the delivery of innovative solutions to clients and exceptional results. Note: Work location will be AHMEDABAD. Salary and Benefits: - Starting CTC: INR 26,000 per month - Maximum CTC: INR 38,000 per month - Additional night shift allowance above 40 hours - Office food provided during shifts - Cab facility available - Accommodation provided for 5 days upon relocation Job Location: AHMEDABAD Thank you, HR Team Contact: 8618208176 (Simran),
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posted 1 month ago
experience2 to 6 Yrs
location
Nagpur, Maharashtra
skills
  • Application Support
  • Business Impact Analysis
  • Defect Management
  • Client Communication
  • Escalation Management
  • Documentation
  • Requirement Analysis
  • Project Delivery
  • Issue Investigation
  • Problem Tracking
  • Service Level Agreements
  • System Downtime Coordination
  • Production Monitoring
  • Process Checks
  • System Solutions Delivery
Job Description
Role Overview: You will be responsible for investigating application issues within defined timelines, determining business impacts, and assigning relevant priority to application defects raised by clients. Your role will involve advising users on appropriate actions or workarounds, escalating issues when necessary, and working closely with 3rd Level Application Support Analysts to identify and document resolutions. You will document, track, and monitor problems to ensure timely resolution, as well as advise clients on timelines for the delivery of fixes. Additionally, you will coordinate system downtime with clients and infrastructure teams to apply software fixes, review new functionality against client business requirements, and monitor Production Jobs/Alerts. Your focus will be on carrying out daily checks on key processes in Production environments to ensure that the most cost-effective and suitable system solutions are delivered. You will need to adhere to appropriate departmental procedures and practices and play a proactive and visible role in delivering key business projects and departmental objectives. Key Responsibilities: - Investigate application issues within defined timelines - Determine business impacts and assign relevant priority to application defects - Advise users on appropriate actions/workarounds - Escalate issues when required and work with 3rd Level Application Support Analysts to identify/document the resolution - Document, track, and monitor problems for timely resolution - Advise clients on timelines for delivery of fixes - Coordinate system downtime with clients and infrastructure teams for applying software fixes - Proactively review new functionality against client business requirements - Monitor Production Jobs/Alerts - Carry out daily checks on key processes in Production environments to ensure effective system solutions delivery - Adhere to appropriate departmental procedures and practices - Play a proactive and visible role in delivering key business projects and departmental objectives Qualifications Required: - Relevant experience in application support or similar role - Strong problem-solving skills - Excellent communication and interpersonal abilities - Ability to work effectively with cross-functional teams - Familiarity with system solutions and best practices - Proven track record of meeting timelines and delivering quality results - Understanding of Service Level Agreements and client requirements (Note: Additional details about the company were not provided in the job description.),
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posted 2 weeks ago

Pre Sales Executive - international Market

NITIKA PHARMACEUTICAL SPECIALITIES PVT LTD
experience3 to 7 Yrs
location
Nagpur, Maharashtra
skills
  • Prospecting
  • Relationship building
  • Email marketing
  • Lead generation
  • Customer research
  • Proposal preparation
  • Information management
  • Product knowledge
  • B2B sales
  • Client research
  • Appointment coordination
  • Sales pitch
  • Demo presentation
  • Proposal delivery
  • Followup
  • Market insights sharing
  • Customer coordination
  • Market surveys
Job Description
You will be playing a crucial role as a Pre-Sales Executive for the International Market at our company. Your responsibilities will include: - Prospecting relentlessly to build a strong pipeline and cultivate personal relationships with potential clients - Researching clients who are in need of our services - Coordinating with prospects to schedule suitable appointment times - Delivering sales pitches, demos, presentations, and proposals to potential clients - Regularly following up with existing clients to ensure their satisfaction - Listening to market needs and sharing insights with product and marketing teams - Coordinating with customers and conducting follow-ups - Implementing direct email marketing campaigns targeted at key clients and prospects - Researching and managing the lead generation database - Conducting customer research and market surveys to gather information on potential leads - Participating in the preparation of proposals and sales presentations - Providing management with accurate and timely information - Developing a strong understanding of our company's products and services to facilitate the sales process Ideal candidates for this position should have: - At least 3 years of work experience - Experience in B2B sales Additionally, you will have the opportunity to enjoy the following perks and benefits: - Chance to participate in International Pharma Exhibition - Incentives that can exceed your salary To learn more about us, visit our website at www.nitikapharma.com.,
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posted 2 months ago
experience5 to 9 Yrs
location
Nagpur, Maharashtra
skills
  • Collaboration
  • Project delivery
  • Solution delivery
  • Salesforce development
  • Digital consulting
  • Staying uptodate with latest technologies
  • trends
  • Legal authorization to work in the United States
  • Employment visa status knowledge eg H1B visa status
Job Description
As a global digital consulting leader, you will have the opportunity to work with the latest technologies, grow your skills, and be part of a diverse and knowledgeable community of colleagues. **Key Responsibilities:** - Transform the world's largest enterprises and biggest brands through digital consulting - Stay up-to-date with the latest technologies and trends in the industry - Collaborate with a global team of talented professionals - Ensure successful delivery of projects and solutions **Qualifications Required:** - Legal authorization to work in the United States - No requirement for sponsorship for employment visa status (e.g. H-1B visa status),
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posted 2 months ago
experience5 to 9 Yrs
location
Nagpur, Maharashtra
skills
  • software development
  • web technologies
  • ReactJs
  • NodeJs
  • AWS server security
  • administration
Job Description
As an Operations Project Manager, you will be responsible for coordinating internal resources and third parties/vendors to ensure the flawless execution of projects. Your primary focus will be on delivering projects on time, within scope, and within budget. This role requires you to develop project scopes and objectives, create detailed project plans, and manage project performance using appropriate systems and tools. Additionally, you will need to report and escalate to management as needed, manage client relationships, perform risk management, and maintain comprehensive project documentation. Key Responsibilities: - Coordinate internal resources and third parties/vendors for project execution - Ensure timely delivery of projects within scope and budget - Develop project scopes, objectives, and detailed plans - Manage resource availability and allocation - Use verification techniques to handle changes in project scope, schedule, and costs - Measure project performance and escalate issues to management - Manage client and stakeholder relationships - Perform risk management to minimize project risks - Establish and maintain relationships with third parties/vendors - Create and maintain project documentation Qualifications Required: - Minimum 5-6 years of relevant experience in project management - Expertise in React.Js, Node.Js, AWS server security and administration - Educational background in computer science or engineering - Proven experience as a project administrator in the IT sector - Solid technical background in software development and web technologies - Excellent client-facing and internal communication skills - Strong organizational skills with attention to detail and ability to multitask,
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posted 7 days ago

Admin Coordinator

University of York - Computer Science
experience3 to 7 Yrs
location
Nagpur, Maharashtra
skills
  • Communication
  • Collaboration
  • Service delivery
  • Continuous improvement
  • Relationship building
  • Problem solving
  • Budget management
  • Use of digital technologies
  • Self development
  • Research environment understanding
Job Description
As a member of the administrative team at the Institute for Safe Autonomy (ISA), your role involves providing specialized support to the research institute. You will work closely with the directors to facilitate strategic operations and research activities. Your responsibilities will include a diverse range of administrative tasks such as general and specialized administration, strategic committee and governance support, research and event management, as well as internal and external communications. It is essential for you to act with independence, prioritize effectively, and manage tasks efficiently to meet the dynamic needs of the institute. Key Responsibilities: - Provide specialized administrative support to the Institute for Safe Autonomy (ISA) - Work closely with directors to facilitate and support strategic operations and research - Manage general and specialized administration tasks - Support strategic committee and governance activities - Assist in research and event management - Handle internal and external communications effectively - Collaborate with other professional services staff (PSS) across research institutes - Collaborate with other coordinators on projects and events - Provide administrative assistance to specialized staff as needed - Demonstrate excellent communication and interpersonal skills - Multitask and prioritize effectively Qualifications Required: - A Level 3 qualification (A-level or equivalent) or equivalent professional experience - Ability to gather, analyze, interpret, and report data/information - Proficiency in using digital technologies relevant to the role - Effective verbal and written communication skills - Ability to work collaboratively with others - Commitment to delivering quality service - Willingness to develop self and others - Advocate for respect, inclusivity, equality, and diversity - Identify and implement continuous improvement opportunities - Experience in building relationships across multiple staff groups or teams - Skilled in handling competing priorities and organizing workloads to meet deadlines - Capability to work independently without direct supervision - Strong problem-solving skills and ability to make judgments and take initiative - Experience in monitoring and managing budgets - Understanding of the research environment in higher education For informal enquiries, please contact Tom Rawle at t.rawle@york.ac.uk. The University of York is committed to diversity and inclusion, welcoming applicants from all backgrounds. We particularly encourage individuals who identify as Black, Asian, or from a Minority Ethnic background to apply, as they are underrepresented at the University. We offer family-friendly, flexible working arrangements and inclusive facilities to support our staff. #EqualityatYork,
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posted 2 months ago

Operation Head

DFG Services
experience5 to 9 Yrs
location
Nagpur, Maharashtra
skills
  • Supply Chain Management
  • Logistics
  • Customer Service
  • Quality Control
  • Performance Management
  • Budgeting
  • Data Analysis
  • Compliance
  • Leadership
  • Team Management
  • Project Management
  • Cost Management
  • Communication
  • Negotiation
  • Process Improvement
  • Supply Chain Management
  • Change Management
  • Operational Strategies
  • ProblemSolving
Job Description
As the Head of Operations, you will play a crucial role in overseeing and optimizing the day-to-day operations of the company to ensure efficiency, effectiveness, and alignment with business objectives. Your responsibilities will include: - Developing and implementing operational strategies to support company growth and objectives. - Overseeing all operational aspects such as production, supply chain, logistics, customer service, and quality control. - Collaborating with senior leadership teams to define business goals and operational priorities. - Leading and managing operational teams, setting clear performance targets and KPIs. - Monitoring departmental performance to ensure efficiency and adherence to budget constraints. - Streamlining processes, identifying areas for improvement, and implementing best practices. - Managing the company's supply chain to ensure timely procurement and delivery of goods and services. - Fostering a culture of continuous improvement and promoting professional development for operational teams. - Analyzing operational data, generating reports, and making data-driven decisions. - Ensuring compliance with industry regulations, health and safety standards, and company policies. - Developing and managing departmental budgets, focusing on cost control and resource allocation. - Acting as a key liaison between operations and other departments to drive initiatives for customer satisfaction and operational excellence. Qualifications required for this role include: - Bachelor's degree in Business Administration, Operations Management, or a related field (Masters degree preferred). - Proven experience of 5+ years in a senior operations or leadership role. - Strong understanding of operational processes, project management, and performance optimization. - Excellent leadership and team management skills. - In-depth knowledge of budgeting, financial reporting, and cost management. - Strong analytical and problem-solving abilities. - Excellent communication, interpersonal, and negotiation skills. - Ability to thrive in a fast-paced, high-pressure environment. This position is typically office-based with occasional travel to operational sites or partner locations. It involves regular working hours with flexibility based on business needs, especially in a high-growth or fast-paced environment.,
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posted 2 months ago

Human Resource

The Career Company | India
experience3 to 7 Yrs
location
Nagpur, Maharashtra
skills
  • Recruitment
  • IT Hiring
  • Bulk Hiring
  • Communication Skills
  • Coordination Skills
  • Team Lead
  • NonIT Hiring
  • Decisionmaking Skills
Job Description
As a Talent Acquisition Specialist at Hoora, your role will involve understanding Hoora's hiring needs and job specifications, independently handling bulk and volume-based hiring processes, sourcing and screening candidates through job portals, references, and social media, conducting initial screenings and assessing candidate suitability, coordinating and scheduling interviews with hiring managers, leading and guiding a small hiring team (if required), and maintaining a pipeline of pre-qualified candidates for various roles. Key Responsibilities: - Understand Hooras hiring needs and job specifications. - Independently handle bulk and volume-based hiring processes. - Source and screen candidates through job portals, references, and social media. - Conduct initial screenings and assess candidate suitability. - Coordinate and schedule interviews with hiring managers. - Lead and guide a small hiring team (if required). - Maintain a pipeline of pre-qualified candidates for various roles. Qualifications Required: - Minimum 3 years of experience in recruitment, with team lead exposure. - Proven success in hiring for both IT and Non-IT roles. - Strong preference for candidates from B2C companies or high-growth startups. - Hands-on experience with bulk hiring campaigns. - Ability to manage hiring independently with minimal supervision. - Excellent communication, coordination, and decision-making skills. In addition to the above, Hoora is a fast-growing brand revolutionizing the local services ecosystem in India, especially for vehicle care. With its customer-first approach and tech-enabled platform, Hoora aims to make high-quality car wash and detailing services convenient, reliable, and affordable. Built for scale and trust, Hoora operates with trained professionals and standardized service delivery, ensuring customer satisfaction at every step. (Note: Omitted the additional details of the company as it was not specifically related to the job role),
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posted 3 weeks ago
experience5 to 9 Yrs
location
Nagpur, Maharashtra
skills
  • Power BI
  • data modeling
  • DAX
  • data warehousing
  • SQL
  • ETL tools
  • data integration
  • data visualization
  • analytical skills
  • communication skills
  • BI development
  • Power Query
  • ETL processes
  • Azure Data Services
  • problemsolving skills
Job Description
As a Power BI Developer at Click2Cloud, you will play a crucial role in designing, developing, and deploying Business Intelligence solutions. Your primary focus will be on creating interactive Power BI dashboards, reports, and data models to provide insightful analytics to the business. Key Responsibilities: - Design, develop, and maintain interactive Power BI dashboards, reports, and data models. - Translate business needs into technical specifications and optimize report performance. - Build and manage dataflows, datasets, and relationships in Power BI. - Create complex DAX measures, calculated columns, and KPIs to support analytical requirements. - Integrate data from multiple sources (SQL Server, Excel, SharePoint, APIs, etc.) using Power Query (M). - Collaborate with data engineers to design ETL pipelines and data warehouse structures. - Ensure data quality, accuracy, and governance across reporting solutions. - Manage Power BI Service (workspace management, security roles, and dataset refresh schedules). - Provide ad-hoc analysis and data insights to stakeholders and business teams. - Stay updated with the latest Power BI features and recommend best practices for BI development. Qualifications Required: - 5+ years of experience in BI development, with at least 3+ years dedicated to Power BI. - Proficiency in Power BI Desktop, Power Query (M), and DAX. - Strong knowledge of data modeling, star schema, and normalization concepts. - Experience with SQL (T-SQL preferred) for data extraction and transformation. - Understanding of ETL tools and data integration techniques. - Experience managing Power BI Service (publishing, workspaces, gateways, security). - Solid understanding of data visualization principles and UX for dashboards. - Familiarity with Azure Data Services (Azure SQL, Synapse, Data Factory) is a plus. - Excellent analytical, communication, and problem-solving skills. About Click2Cloud: Click2Cloud is a global technology company that enables digital transformation through cloud, AI, and FinOps solutions. With operations in 32+ countries and partnerships with Microsoft, AWS, Huawei, and Alibaba, Click2Cloud helps enterprises assess, migrate, and modernize their IT landscapes. Education: - Bachelors degree in Computer Science, Information Systems, Data Analytics, or related field. Preferred Qualifications: - Microsoft Power BI Certification (PL-300 or equivalent). - Experience with Python/R integration in Power BI. - Exposure to Power Automate, Power Apps, or the Microsoft Power Platform. - Knowledge of Agile/Scrum methodologies for BI project delivery.,
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posted 1 day ago

Project Manager HVAC

Gentech Engineering Services
experience1 to 5 Yrs
location
Nagpur, Maharashtra
skills
  • Project Management
  • HVAC
  • Engineering
  • Communication
  • Leadership
  • Interpersonal Skills
  • Problemsolving
  • Decisionmaking
Job Description
Role Overview: As a Project Manager HVAC at Gentech Engineering Service in Nagpur, you will be responsible for overseeing and managing HVAC projects on-site. Your main duties will include planning, executing, and completing projects within set timelines and budget constraints. Collaboration with cross-functional teams such as engineers, technicians, and contractors will be crucial to ensure successful project delivery. Strong project management, communication, and problem-solving skills are key attributes required for this role. Key Responsibilities: - Plan, execute, and complete HVAC projects within specified timelines and budget constraints - Collaborate with cross-functional teams including engineers, technicians, and contractors - Utilize strong project management skills to ensure successful project delivery - Communicate effectively with team members and stakeholders - Solve problems efficiently to overcome project challenges Qualifications Required: - Bachelor's degree in Mechanical Engineering or a related field - Proven experience as a Project Manager in the HVAC industry - Deep understanding of HVAC systems, equipment, and installation practices - Proficiency in interpreting technical drawings and specifications - Experience in utilizing project management software and tools - Excellent organizational and leadership skills - Effective communication and interpersonal abilities Additional Details: This is a full-time position with a day shift schedule at Gentech Engineering Service in Nagpur. The preferred educational qualification is a Bachelor's degree, and the desired experience includes a total of 2 years of work experience, with at least 1 year in HVAC project management. If you possess strong problem-solving and decision-making capabilities, attention to detail, and a commitment to quality, and are looking for a challenging opportunity in the HVAC industry, we encourage you to apply for this position.,
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posted 3 weeks ago

Assistant Service Manager

Infitech Human Resources Service Pvt. Ltd.
experience2 to 6 Yrs
location
Nagpur, Maharashtra
skills
  • Training
  • Service processes
  • Procurement
  • Auditing
  • Customer service
  • Vendor management
  • Recruitment
  • Business development
  • Data analysis
  • Leadership
  • Tools management
Job Description
As an Assistant Service Manager in the Automotive / Tyre Retail industry, you will play a crucial role in managing and optimizing the service process. Your focus will be on ensuring operational efficiency, enhancing customer satisfaction, and driving continuous improvement in service delivery. Here is a breakdown of your responsibilities: - Conduct on-job and theoretical training for technicians and staff to enhance their skills. - Standardize and audit service processes to ensure efficiency and compliance with industry standards. - Manage tools, machines, and consumable inventories by conducting regular audits and overseeing procurement activities. - Oversee service price updates, invoice accuracy, and software checks to maintain financial transparency. - Handle customer grievances promptly and ensure timely resolution to maintain high customer satisfaction. - Coordinate with vendors, stores, and supervisors to ensure smooth operations and effective communication. - Implement and audit 5S practices in service and store areas to maintain cleanliness and organization. - Support recruitment and competency building of service technicians to enhance team capabilities. - Develop business tie-ups with corporate clients and garages to expand service reach. - Plan and execute engagement schemes and influencer/vendor meets to enhance brand visibility. - Analyze service performance data to identify areas for improvement and drive continuous enhancement. - Monitor and update Service Price MOP (Method of Procedure) as necessary to reflect current standards. - Oversee regular Machine Check-Ups to ensure operational readiness and prevent downtime. Qualifications and Skills required for this role include: - Bachelors degree in Mechanical Engineering, Business Management, or a relevant field is preferred. - Detail-oriented with strong organizational and audit skills to ensure process compliance. - Minimum 2-5 years of experience in service management, preferably in the automotive or tyre industry. - Strong knowledge of service operations, tools management, and procurement processes. - Excellent communication and leadership skills to effectively manage teams and interact with customers. - Ability to handle customer grievances and vendor relationships in a professional manner. - Proficiency in data analysis and service-related software tools to make informed decisions. Please note that this position is only open to male candidates. If you are interested in this opportunity, please drop your CV at contact@hrforceindia.com. For any further queries, you can contact Aarti Sarwa at 84593 84010. Kindly note that this is a full-time, permanent position requiring in-person work at the specified location.,
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posted 2 weeks ago
experience0 to 4 Yrs
location
Nagpur, All India
skills
  • New Business Development
  • Lead Generation
  • Communication Skills
  • Relationship Building
  • IT Services
  • Web Applications
  • Mobile Applications
  • Business
  • Account Management
Job Description
As a Business Development Executive (Fresher) at Talentrise Technokrate Pvt Ltd, your role will involve identifying and generating potential business leads, developing relationships with clients, assisting with account management, and supporting business growth strategies. You will communicate with clients to understand their needs and propose tailored solutions aligning with the company's IT service offerings. Key Responsibilities: - Identify and generate potential business leads - Develop and expand relationships with new and existing clients - Assist in account management - Support business growth strategies - Communicate with clients to understand their needs and propose tailored solutions Qualifications: - Proficiency in New Business Development and Lead Generation processes - Basic understanding of Business and Account Management principles - Strong communication skills, both written and verbal - Capability to build and maintain relationships with clients - Team player with the ability to work collaboratively in different settings - Basic knowledge of IT services and technologies such as web and mobile applications is a plus - Bachelor's degree in Business Administration, IT, or a related field is preferred Talentrise Technokrate Pvt Ltd is a leading IT service provider specializing in Custom Web Application Development, Mobile App Development, and Digital Marketing. The company has a 99% success rate with over 756 projects completed successfully. Talentrise leverages expertise in technologies like Angular, React, Laravel, and WordPress to deliver quality solutions tailored to client needs. The company's methodical development process and Online Project Management System ensure precision and efficiency in project delivery. As a Business Development Executive (Fresher) at Talentrise Technokrate Pvt Ltd, your role will involve identifying and generating potential business leads, developing relationships with clients, assisting with account management, and supporting business growth strategies. You will communicate with clients to understand their needs and propose tailored solutions aligning with the company's IT service offerings. Key Responsibilities: - Identify and generate potential business leads - Develop and expand relationships with new and existing clients - Assist in account management - Support business growth strategies - Communicate with clients to understand their needs and propose tailored solutions Qualifications: - Proficiency in New Business Development and Lead Generation processes - Basic understanding of Business and Account Management principles - Strong communication skills, both written and verbal - Capability to build and maintain relationships with clients - Team player with the ability to work collaboratively in different settings - Basic knowledge of IT services and technologies such as web and mobile applications is a plus - Bachelor's degree in Business Administration, IT, or a related field is preferred Talentrise Technokrate Pvt Ltd is a leading IT service provider specializing in Custom Web Application Development, Mobile App Development, and Digital Marketing. The company has a 99% success rate with over 756 projects completed successfully. Talentrise leverages expertise in technologies like Angular, React, Laravel, and WordPress to deliver quality solutions tailored to client needs. The company's methodical development process and Online Project Management System ensure precision and efficiency in project delivery.
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