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10,458 Service Supervisor Jobs in Hyderabad

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posted 4 weeks ago

Customer Relationship Manager

Thinqor Solutions Private Limited
experience0 to 3 Yrs
location
Hyderabad
skills
  • voice process
  • customer care
  • bpo
  • customer support
  • telecalling
  • fresher graduate
Job Description
Job Title: Customer Relationship Executive / Voice Process (Hindi + English) Location: Varun Towers, 6th Floor, Begumpet, Hyderabad Department: Customer Support Job Description We are hiring energetic and customer-focused professionals for our Voice Process (TSO) department. The role involves handling inbound and outbound customer interactions, addressing queries, resolving issues, and ensuring customer satisfaction. Responsibilities Handle customer calls (inbound & outbound) professionally in Hindi and English. Maintain a positive, empathetic, and professional attitude toward customers at all times. Manage and resolve customer complaints efficiently. Provide accurate information regarding products and services. Maintain records of customer interactions and follow up where necessary. Ensure high levels of customer satisfaction and performance. Required Skills Fluency in Hindi and English (mandatory). Additional languages like Tamil or Kannada will be an added advantage. Good communication, problem-solving, and interpersonal skills. Understanding of customer service and insurance processes (preferred). Ability to handle pressure and work in rotational shifts. Qualification Any Graduate or Undergraduate (Freshers can apply). Experienced candidates must provide Offer Letter, Payslips, and Experience Letter for verification. Experience Freshers and candidates with up to 3 years of experience in a BPO / Customer Support / Voice Process role can apply Additional Benefits: Monthly performance-based incentives 5 Days working (Rotational Shifts & Week Offs) Salary range: 1.75 LPA 2.5 LPA (based on experience) Open Positions: 40 Interested candidates can apply immediately! Join us and be part of a dynamic customer support team delivering excellence every day.
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posted 1 month ago

Customer Service Executive

MUTHOOT FINCORP LIMITED
experience1 to 3 Yrs
Salary1.0 - 2.5 LPA
location
Hyderabad, Andhra Pradesh+6

Andhra Pradesh, Srikakulam, East Godavari, Vishakhapatnam, Tirumala, West Godavari, Anantpur

skills
  • gold appraising
  • cross selling
  • upselling
  • customer service
Job Description
Key Job Responsibilities  To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches. Promote and maintain positive relations with all contacts, customers, and potential customers Achieve desired level of productivity to meet & contribute towards branch profitability targets. Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity. Conduct promotional activities for marketing and drive referral programs for customer acquisition Responsible to handle day to day transactions and valuables. Maintain all data and records related to daily transactions Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being  Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Digital Mindset Relationship Building Process Knowledge/ Orientation Effective Time Management Cross Selling / Upselling Skills Business Development Communication Skills Proficiency in local language and English Role Requirements Educational Qualification Graduate 1 year experience in lending / financial services 
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posted 2 days ago

Hiring for Virtual Relationship Manager

KNOWPLICITY RECRUITMENT AND TRAINING CONSULTANCY PRIVATE LIMITED
experience2 to 7 Yrs
Salary4.0 - 9 LPA
location
Hyderabad, Thane
skills
  • cross selling
  • banking sales
  • upselling
  • banking products
  • relationship management
  • outbound calling
  • outbound sales
  • outbound process
  • banking voice process
  • virtual relationship manager
Job Description
Hiring for Virtual Relationship Manager/Wealth Manager   Need minimum 2 years of experience in banking sales. ( on paper ) Qualification - Graduation Mandatory with Degree Certificate Excellent English & Hindi communication Banking and Life Insurance background Experience is needed. Location- Thane & Hitech City (Mumbai & Hyderabad)Day rotational Shifts for Females (Day Shift) Rotational Shifts for males. (Including Night Shift) Salary - Experienced upto 10 LPA. (Decent hike on last package ) Age Limit- 32 Shifts - Rotational shift with 6 rotational week off in a Month. Roles and Responsibilities  -Responsible for depending customer relationships to increase customer relationship value - Responsible for driving quality engagements over call with customers by following industry best practices - Responsible for increasing mobile banking adoption and drive initial login on Optimus app -CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio - Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer - Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement - Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. - Ensure monthly operating plan is met to improve scorecard and decile rankings. - Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. - Ensure strict adherence to the bank policies and compliance - Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Provide best in-class customer service to all clients to become their primary banker   Interested candidates can call on 9619990998
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posted 1 month ago

Customer Service Representative

Hucon Solutions India Pvt.Ltd.
Hucon Solutions India Pvt.Ltd.
experience0 to 2 Yrs
Salary2.5 - 4.0 LPA
location
Hyderabad
skills
  • communication skills
  • conflict resolution
  • conflict analysis
  • excellent english skills
  • active listening problem solving
Job Description
GREETING FROM HUCON SOLUTIONS Hiring for MNCs Process: International voice Process/ non voice process   Job Details: International voice Process / non voice process   Location:Hyderabad   Eligibility Criteria Freshers Minimum education qualification is 10+2, any Graduate ,PG   Excellent English communication skills   Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.     Flexible with 24/7 shift (Night Shifts) and rotational week offs.     Salary- 2.5 to 3.00 LPA Additional Benefits     *Overtime Allowance as per company policy     For more information Interested candidates can send there resume on     WhatsApp HR : sneha     Contact : 9640536429   Email ID: snehaboga.hucon@gmail.com     *References also Highly Appreciable. --     Thanks & Regards,   Tara Recruiter -     |Hucon Solutions (I) Pvt. Ltd |   3A, Surya Towers, SP Road, Secunderabad - 500003   Phone: +91 9640536429     Email : snehaboga.hucon@gmail.com     Web: www.huconsolutions.com     "Hucon and all the clients that we hire for, are equal opportunity employers. Hucon or its Clients do not charge any fee or security deposit from the candidate for offering employment ."
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posted 2 days ago

Customer Service Executive

Square Business Services Pvt. Ltd.
experience0 Yrs
Salary1.5 - 2.0 LPA
location
Hyderabad
skills
  • customer support
  • customer service
  • hindi
  • customer care
  • inbound process
  • voice process
  • english
  • communication skills
Job Description
Mega Walk-In Drive: Customer Care Executives Wanted! India's Largest Healthcare TPA Pure Customer Service Role No Sales No Targets No Upselling Why You Should Apply: 100+ Openings Great opportunity to land your dream job Spot Offer Letter Walk in with documents, walk out with an offer Only 2 Simple Rounds Quick and easy interview process Fresher-Friendly No prior experience required Who Were Looking For:Good communication skills in English & HindiA customer-first attitudeWillingness to work in a team-oriented environmentGraduates / Undergraduates / Freshers All are welcome! Your Role:Respond to customer queries regarding medical reimbursementsSolve customer issues efficiently and professionallyGuide customers through the correct processesShare accurate information as per client guidelines Compensation & Perks: CTC: 1.86 LPA 2.5 LPA Monthly Incentives up to 4,000 ESI (Health Insurance) & Provident Fund (PF) Performance-Based Incentives What to Bring:Updated ResumeGovernment ID ProofEducational DocumentsInterview Timing:10 AM - 4 PM Daily Location:Square Business Services Pvt Ltd,6th Floor, 3rd Block, White House Building, Begumpet Need Help or More Info Call us at: 98857819679121243505912124350993969596119397959722 Ready to kickstart your career in customer service
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posted 6 days ago

Customer Service Executive

Hucon Solutions India Pvt.Ltd.
Hucon Solutions India Pvt.Ltd.
experience0 to 3 Yrs
Salary2.5 - 3.5 LPA
location
Hyderabad
skills
  • chat
  • email
  • voice
  • non voice process
  • semi voice
Job Description
GREETING FROM HUCON SOLUTIONSHiring for MNCs Process: International voice ProcessJob Details: International voice ProcessLocation:HyderabadEligibility Criteria Freshers Minimum education qualification is 10+2, any Graduate ,PGExcellent English communication skillsFlexible with 24/7 shift (Night Shifts) and rotational week offs.Salary- 2.5 to 5.5 LPA Additional BenefitsFor more information Interested candidates can send there resume onWhatsApp HR :BhavaniContact : 8688613626Email ID: bhavani1.hucon@gmail.com*References also Highly Appreciable. --Thanks & Regards,Bhavani Recruiter -|Hucon Solutions (I) Pvt. Ltd |3A, Surya Towers, SP Road, Secunderabad - 500003Phone: +91 8688613626Email ID: bhavani1.hucon@gmail.comWeb: www.huconsolutions.com"Hucon and all the clients that we hire for, are equal opportunity employers. Hucon or its Clients do not charge any fee or security deposit from the candidate for offering employment ."
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posted 4 days ago
experience5 to 10 Yrs
Salary2.5 - 6 LPA
location
Hyderabad, Bangalore+8

Bangalore, Noida, Chennai, Kolkata, Gurugram, Pune, Mumbai City, Delhi, Ahmedabad

skills
  • customer
  • service management
  • service operations
  • relationship
  • process
  • leadership
  • service
  • manger
  • team
  • improvement
  • det.
Job Description
Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   
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posted 1 month ago

Relationship Manager

FIRON CONSULTING
experience1 to 3 Yrs
Salary3.0 - 4.5 LPA
location
Hyderabad, Vishakhapatnam
skills
  • strong communication skills
  • analytical skills
  • problem solving
Job Description
Key Responsibilities: Develop and maintain long-term relationships with existing and new customers. Identify customer needs and provide suitable banking solutions (e.g., savings accounts, loans, credit cards, insurance, investments). Achieve assigned business targets for deposits, assets, and cross-selling Handle high-value clients and offer personalized banking services. Ensure excellent customer service and quick resolution of queries and complaints. Conduct regular client meetings and maintain detailed records of interactions. Coordinate with internal teams (credit, operations, etc.) to ensure smooth service delivery. Ensure compliance with all banking policies, regulations, and KYC norms. Generate leads through cold calls, referrals, and networking events.  
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posted 3 weeks ago

Customer Service Executive

WATERLEAF CONSULTANTS (P) LTD.
experience0 to 4 Yrs
Salary50,000 - 2.5 LPA
location
Hyderabad
skills
  • international voice process
  • customer support
  • hindi
  • voice process
Job Description
Hi,Greetings from Waterleaf Consultants !!! We have openings for International sales/Technical Support/Customer SupportEligibility:10+2,Any Graduate / PGMin 1 year to max 8 years experience in International Sales/Technical Support/CustomerShifts: Rotational Shifts & Five Working Days, Two weeks OffsCTC: 4.2 LPA To 10.5 LPAWork Location: Hyderabad, Nanakramguda/Hitech-cityTransportation: Two Way CabRounds: HR / Voice and versant/Operations.Work from office. IMMEDIATE JOINERS ONLY*EXCELLENT COMMUNICATION SKILLS IN ENGLISH Interested candidates can drop their resume on 9063814883(whatsapp) Note: Must have All Original Educational documents, Pan & Aadhar Card Thanks & RegardsHR Meghana 9063814883Human Resources RecruiterWaterleaf Consultants Pvt. Ltdsukeksha@waterleafgroup.in
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posted 6 days ago
experience3 to 7 Yrs
Salary4.0 - 7 LPA
location
Hyderabad, Bangalore+8

Bangalore, Guntur, Chennai, Noida, Gurugram, Kolkata, Pune, Mumbai City, Delhi

skills
  • new product development
  • product sourcing
  • psm
  • settlement
  • costing budgeting
  • price
Job Description
Assistant Manager PSM (Product Sourcing & Management) Job Code: ITC/AM-P/20251120/11552 Position: Assistant Manager PSM Experience: 3-7 years CTC: 9,00,000 annually Location: Open to All Cities Industry: Automobiles & Components / Farm Machinery Position Type: Full-time Status: Open About the Role We are seeking a highly driven and detail-oriented Assistant Manager PSM to support sourcing, costing, and new product development for farm implements within Mahindra Farm Machinery. This role plays a critical part in ensuring quality, cost competitiveness, supplier performance, and smooth product development cycles. The ideal candidate will have strong experience in supplier selection, NPD, costing, and cross-functional collaboration, with solid technical knowledge of fabricated, casted, forged, and machined components. Key Responsibilities Manage product sourcing and costing from external suppliers. Conduct product scouting, finalize specifications, and identify/select suppliers. Lead price settlements, quarterly cost reviews, and specification-based negotiations. Drive New Product Development (NPD) for full products and related parts. Ensure procurement deliverables related to quality, cost, and capacity. Plan and execute continuous improvement projects, including cost reduction and productivity enhancement. Lead and coordinate cross-functional team (CFT) meetings with Sales, Quality, Service, Product Management, and Testing. Conduct technical and commercial evaluations of potential suppliers. Manage commercial discussions and negotiations, and execute supplier legal agreements. Support suppliers in part development to meet QCD targets (Quality, Cost, Delivery). Collaborate on product testing and adhere to CMVR certification requirements. Maintain accurate data and processes using SAP and Excel. Communicate effectively with suppliers in Punjabi, Hindi, and English. Qualifications B.Tech in Mechanical, Automobile, Production, or related engineering discipline. 3--7 years of experience in sourcing, NPD, costing, or procurement. Strong knowledge of sheet metal fabrication, casting, forging, machining, and hardware categories. Experience in SAP, costing methodologies, supplier development, and project management. Strong negotiation, analytical, and communication skills. Fluency in Punjabi, Hindi, and English is mandatory. Why Join Us Opportunity to work with Indias leading farm machinery brand. High-impact role shaping product sourcing strategies and new product development. Collaborative, cross-functional work environment. Scope for innovation, cost optimization, and supplier excellence. How to Apply Send your updated resume with Job Code: ITC/AM-P/20251120/11552 mentioned in the subject line.
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posted 7 days ago
experience4 to 9 Yrs
Salary6 - 10 LPA
location
Hyderabad, Bangalore+7

Bangalore, Noida, Chennai, Kolkata, Gurugram, Pune, Mumbai City, Delhi

skills
  • presentation
  • store
  • management
  • communication
  • problem
  • customer
  • handling
  • excellence
  • solving
  • team
  • experience
  • exceptional
  • skills
Job Description
Company: Birla Paints Location: Open to All Cities Experience Required: 4-10 Years Education: B.A. or equivalent Compensation: 8,00,000 10,00,000 per annum Job ID: ITC/ECM-FS/20251111/21665 About the Role Birla Paints is looking for an experienced and dynamic Experience Center Manager to lead our Flagship Store and deliver an immersive customer experience aligned with the innovation and ethos of Sparkle. The ideal candidate will manage a team of Experience Specialists, oversee store operations, and ensure unmatched service excellence. This leadership role requires strong customer experience skills, team management capabilities, and a proven background in luxury or premium retail environments. Key Responsibilities Lead and mentor a team of Experience Specialists to deliver exceptional customer service. Ensure the store reflects the brands premium experience and visual standards. Oversee end-to-end store operations, including scheduling, staffing, and team performance. Monitor and manage key performance indicators (KPIs). Collaborate with cross-functional teams to support strategic initiatives. Execute in-store promotions, events, and experience-driven activities. Handle escalations, resolve issues efficiently, and maintain high customer satisfaction. Maintain an organized, customer-centric, and high-performing flagship environment.
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posted 3 days ago
experience10 to 20 Yrs
Salary12 - 24 LPA
location
Hyderabad, Bangalore+8

Bangalore, Chennai, Noida, Kolkata, Gurugram, Pune, Mumbai City, Delhi, Ahmedabad

skills
  • management
  • area
  • customer
  • service
  • cost
  • area sales
  • sales
  • manager
  • saving.
  • satisfaction
  • team
Job Description
      Job Description: Area Manager Job Code: ITC/AM/20251119/21799 Experience: 10+ Years Salary Range: 1620 LPA Qualification: B.E. Location: Open to All Cities The Area Manager will be responsible for achieving the annual sales and service targets while strengthening overall brand visibility for Ashok Leyland across the assigned region. The role focuses on driving market share growth across all product verticals, ensuring seamless support for new product launches, and maintaining high operational standards across dealer locations through strict adherence to PRISM processes. A key aspect of this role is leading, guiding, and motivating both sales and service teams to deliver consistent performance. The Area Manager will play a crucial role in enhancing customer satisfaction by ensuring effective customer engagement, faster issue resolution, and strong coordination between dealerships and customers. In addition, the position involves monitoring operational costs, identifying opportunities for cost saving, and ensuring profitability for the dealer network. The ideal candidate must possess strong team management capabilities, a results-driven approach, and in-depth knowledge of sales and service operations within the commercial vehicle industry.    
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posted 5 days ago
experience10 to 20 Yrs
Salary12 - 24 LPA
location
Hyderabad, Chennai+4

Chennai, Kochi, Salem, Tiruchirappalli, Coimbatore

skills
  • hni sales
  • hni client handling
  • wealth management
  • exclusive rm
  • imperia rm
  • nri hni rm
  • treasury relationship manager
  • burgundy rm
  • investment rm
Job Description
Job Role: Treasury Relationship Manager Experience- Min 10 years  Compensation- Upto 24 LPA   Locations: Hyderabad, Chennai, Kochi, Coimbatore, Trichy, Salem  Contact Person- Sridevi Mail-  sridevi@livecjobs.com. Contact Details- 98840 12140 Role Overview: The Treasury Relationship Manager will be responsible for managing and expanding relationships with High-Net-Worth (HNI) clients within the Wealth Management and Private Banking segment. The role involves offering treasury products, investment solutions, and ensuring high-quality advisory services to meet client financial objectives. Key Responsibilities: Acquire, manage, and grow relationships with HNI clients by offering treasury and investment-related products. Understand client financial needs and provide customized solutions aligned with their investment goals. Cross-sell treasury products such as Forex services, structured products, mutual funds, fixed-income solutions, etc. Maintain strong relationships with existing clients and ensure prompt resolution of queries. Ensure compliance with regulatory, risk management, and internal policy guidelines. Coordinate with internal teams and product specialists to deliver best-in-class client experience. Meet revenue targets and contribute to the branch/business units overall performance. Candidate Requirements: Minimum 10 years of experience in HNI Sales, Wealth Management, or Private Banking. Strong understanding of treasury and investment products. Excellent communication, relationship-building, and advisory skills. Proven track record of managing high-value client portfolios. Ability to work in a fast-paced, target-driven environment.
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posted 1 week ago

Relationship Manager

RELIANCE NIPPON LIFE INSURANCE COMPANY LIMITED
RELIANCE NIPPON LIFE INSURANCE COMPANY LIMITED
experience1 to 6 Yrs
location
Hyderabad
skills
  • agency channel
  • direct channel sales
  • direct sales
  • life insurance sales
Job Description
Role: Direct Sales ExecutiveIndustry Type: Life InsuranceDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: B2C SalesCTC - 2.5 LPA to 6 LPA Role and Responsibilities: Promote and sell life insurance policies to prospective clients throughdirect channels Understand client needs and recommend suitable insurance products Build and maintain relationships with clients to ensure customersatisfaction and retention Provide excellent customer service by addressing client inquiries andresolving any issues Meet and exceed sales targets and contribute to the overall growth ofthe organization Stay updated with industry trends, product knowledge, andregulatory requirements
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posted 6 days ago
experience3 to 5 Yrs
location
Hyderabad
skills
  • channel
  • sales
  • supply chain management
  • channel partner handling
  • solar epc
Job Description
Job Description : Deputy Manager Role Overview The role is responsible for driving sustainable growth of the Solar Business in the Residential Solar and SME Rooftop segments. The candidate will lead business development activities, expand channel networks, and ensure seamless coordination with internal and external stakeholders. This position plays a key role in developing market strategies, managing sales processes, strengthening channel partnerships, and ensuring successful execution of rooftop solar projects. The role also includes representing the organization at relevant events to promote the brand and capture emerging business opportunities. Key Responsibilities Business Development & Market Expansion Identify, develop, and convert opportunities in the Residential Solar and SME Rooftop markets. Conduct market research to identify evolving business trends, customer expectations, and competitive landscapes. Develop strategic business plans for market penetration and revenue growth. Forecast market demand and contribute to annual business planning. Channel Partner Management Develop and expand the channel partner ecosystem across assigned regions. Identify, onboard, and train new channel partners to strengthen the go-to-market network. Monitor channel performance, provide necessary guidance, and ensure alignment with company objectives. Build strong relationships with partners to drive sales and ensure consistent service delivery. Sales Leadership & Customer Engagement Manage the complete sales cycle from lead generation to deal closure for rooftop solar solutions. Conduct customer meetings, site assessments, commercial negotiations, and proposal presentations. Ensure timely resolution of customer queries and maintain high customer satisfaction. Generate and track sales pipelines to achieve monthly and quarterly sales targets. Project Coordination & Delivery Support Coordinate with engineering, design, and project execution teams to ensure successful installation and commissioning of rooftop systems. Monitor progress and ensure adherence to timelines, quality standards, and compliance requirements. Support end-to-end project delivery, ensuring smooth handover to customers. Marketing, Branding & Industry Outreach Participate in industry conferences, exhibitions, and networking events to enhance brand visibility. Provide marketing teams with market insights and recommendations for promotional activities. Highlight success stories, case studies, and business achievements for brand building. Reporting & Strategy Alignment Maintain regular MIS reports on sales performance, channel updates, and market activities. Share actionable insights with senior leadership to support strategy refinement and business forecasting. Ensure compliance with company policies, safety guidelines, and quality standards. Required Skills & Competencies Strong understanding of rooftop solar solutions, regulatory norms, and market dynamics. Proven experience in business development, channel management, or solar rooftop sales. Excellent communication, negotiation, and stakeholder management skills. Ability to lead sales processes and coordinate with cross-functional teams. Strong analytical skills and ability to translate market insights into strategies. Self-driven, detail-oriented, and able to work in a fast-paced environment. BE required.
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posted 0 days ago

Agency Development Manager

SKILLNIX RECRUITMENT SERVICES PRIVATE LIMITED
experience1 to 2 Yrs
Salary5 - 6 LPA
location
Hyderabad
skills
  • agency
  • insurance
  • agency development
  • life
  • manager
Job Description
Job Opening  Leading Life Insurance Company Positions Available (Multiple Channels): VRM Channel CTC up to 5.5 LPADirect Channel CTC up to 6 LPAAPC Channel CTC up to 6 LPAAgency Channel CTC up to 6 LPA Requirements:  Experience in BFSI sales  Life insurance sales experience preferred  Strong communication & customer-handling skills  Ability to achieve sales targets How to Apply:Interested candidates can share their resume ritika@skillnixrecruitment.com 9258440245
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posted 1 month ago
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Project Management
  • Solution design
  • Architecture
  • Power BI
  • VBA
  • MS Office
  • Confluence
  • Jira
  • Power Platform
  • RPA technologies
  • System Development Lifecycle SDLC
  • Agile delivery approach
  • Power Apps
  • Power Automate
  • RPA Blue PrismUiPathAutomation Anywhere
  • Teams
  • Mondaycom
Job Description
As an Automation Services Manager at HSBC, your role will involve managing a team of Digital & Automation Engineers to deliver digital/automation solutions within scope, timeline, and budget. You will engage stakeholders to understand their digital and automation needs, perform opportunity assessments, and lead Proof of Concepts for new use cases. Additionally, you will propose and align solution designs based on business requirements and future state processes with project stakeholders. Your responsibilities will also include formulating project business cases, presenting projects and solution designs in governance meetings, and ensuring the End-to-End delivery of digital and automation solutions with Power Platform capabilities in accordance with HSBC standards. You will support the operation of Power Platform CoE or other relevant governance bodies in HSBC, review new business cases, solution designs, and troubleshoot platform-related new features/issues. Collecting and summarizing feedback and improvement areas from stakeholders to enable continuous improvement will also be a crucial part of your role. Furthermore, you will serve as the Lead Trainer in the Citizen Programme. Qualifications: - Proven successful track record in a similar role with strong project management skills working with high-performing teams and Subject Matter Experts globally. - Fast learner with the ability to adapt to complex environments and stakeholder groups. - Strong written and verbal communication skills required; proficiency in Chinese (Cantonese and Mandarin) is a plus. - Familiarity with CoE operation and Wholesale Banking industry is advantageous. - Strong knowledge and proven successful track record in Power Platform and/or RPA technologies, including their use case assessment, implementation & delivery lifecycle. - Good understanding of System Development Lifecycle (SDLC) and Agile delivery approach. - Sound solution design experience and ability to architect complex system and database interactions, including data flow, common interfaces, APIs, etc. Knowledge of architecture is beneficial. - Hands-on experience with Power Apps, Power Automate/Power Automate Desktop, Power BI, RPA (e.g., Blue Prism/UiPath/Automation Anywhere), VBA, and proficiency in MS Office, Teams, Confluence, Jira, and/or Monday.com. - Possession of certificates such as Power Platform Solution Architect Expert, Microsoft Power Automate RPA Developer, Blue Prism Developer Exam (AD01), Project Management Professional (PMP) or PRINCE, SAFe Product Owner and Product Manager Certification is highly preferable. At HSBC, you will have the opportunity to achieve more and contribute to the growth and success of the organization. Personal data held by the Bank relating to employment applications will be used in accordance with the Privacy Statement available on the HSBC website.,
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posted 2 months ago
experience10 to 14 Yrs
location
Hyderabad, Telangana
skills
  • Qualified Chartered Accountant
  • SAP
  • Blackline
  • Microsoft Excel
  • PowerPoint
  • Power BI
  • Monthend close accounting
Job Description
As a Manager - F&A at KPMG in India, your role will involve overseeing financial and accounting activities, with a specific focus on month-end close processes. Utilizing your expertise as a Qualified Chartered Accountant with a minimum of 10-14 years of relevant experience, you will be expected to demonstrate a strong understanding of month-end close accounting, along with expert knowledge of SAP and other tools such as Blackline. Additionally, hands-on experience with Microsoft Excel, PowerPoint, and Power BI will be essential for this role. Key Responsibilities: - Oversee and manage financial and accounting activities - Ensure timely and accurate month-end close processes - Utilize expert knowledge of SAP and other accounting tools - Prepare financial reports and presentations using Microsoft Excel, PowerPoint, and Power BI Qualifications Required: - Qualified Chartered Accountant - Minimum 10-14 years of relevant experience - Strong understanding of month-end close accounting - Expert knowledge of SAP and other tools like Blackline - Hands-on experience with Microsoft Excel, PowerPoint, and Power BI About KPMG in India: KPMG entities in India are professional services firms affiliated with KPMG International Limited. Established in India in August 1993, KPMG professionals leverage a global network of firms while being well-versed in local laws, regulations, markets, and competition. With offices across India, KPMG offers rapid, performance-based, industry-focused, and technology-enabled services to national and international clients across various sectors. The firm's expertise reflects a shared knowledge of global and local industries and extensive experience in the Indian business environment.,
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posted 4 weeks ago

Customer Service Manager

ODH DEVELOPERS PRIVATE LIMITED
ODH DEVELOPERS PRIVATE LIMITED
experience13 to 22 Yrs
location
Hyderabad, Surat+17

Surat, Oman, Lakhisarai, Qatar, Saudi Arabia, Kuwait, Chennai, United Arab Emirates, West Kameng, Kolkata, Pune, Mumbai City, Jordan, Ghana, Kenya, Delhi, Ambala, Indonesia

skills
  • budgeting
  • leadership
  • problem
  • management
  • communication
  • time
  • solving
  • organizational
  • skills
Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities
posted 1 week ago

Customer Service Manager

HORIBA PVT ENTERPRISES
experience12 to 21 Yrs
Salary16 - 18 LPA
location
Hyderabad, Kurnool+18

Kurnool, China, Aruba, Azerbaijan, Bolivia, Botswana, Russia, Bangalore, Chennai, Noida, United Kingdom, Gurugram, United States Of America, Andora, Kolkata, Pune, Mumbai City, Delhi, Cayman Islands

skills
  • service continuity
  • customer service operations
  • service transformation
  • service operation
  • service improvement plans
  • service portfolio management
  • customer service representatives
  • global customer service
  • global service management
Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities
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