3 Process Manager Jobs nearby Ratnagiri

As HR & Admin at Chowgule Lavgan, your primary objective is to implement HR policies, procedures, and systems for management staff & workmen of Shipyard & Angreport. You will be responsible for enhancing employee competency, productivity, and efficiency through employee engagement, learning & development, and employee satisfaction. Key Responsibilities: - Overall management of the HR department - Ensuring HR policies are fit for purpose, legal, and meet Group Policies requirements - Managing recruitment needs in alignment with business plan requirements - Providing reports to General Manager & Managing Director as needed - Managing the Company security services contractor - Maintaining cleanliness standards in office, wash facilities, canteen, and toilet blocks - Implementing and managing the Companies" appraisal process - Liaising with trade unions when necessary - Keeping records of training, development, skills, and licenses of employees - Ensuring correct insurance for Company vehicles and contracted labor - Ensuring ship owners" contract laborers meet statutory and Company requirements Qualifications: - Master's Degree in Personnel Management, Human Resources, Industrial Relations, and labor legislation - Significant experience in the relevant field - Critical role of interaction for changing behaviors, inspiration, motivation, and development - Self-starter with problem-solving ability - Good communication skills in English, both oral & written,

You will be responsible for Isp equipment troubleshooting tasks such as Ciena dwdm, Tejas DWDM, SDH, Nokia DWDM, Huawei DWDM, etc. You will need to perform equipment software upgrades and coordinate with the NOC for various telecom equipment like Ciena, Tejas, Nokia, Huawei, etc. Additionally, you will be required to conduct optical fiber testing, fault identification using tools like OTDR, LSPM, fiber splicing, and handling patch chords like ac/pac, sc to sc, lc to lc in the network. Your role will involve effective communication with customers and stakeholders to resolve network issues in a timely manner. You will be expected to update Root Cause Analysis (RCA) and Plan of Action (POA) against each network issue. Furthermore, you should possess infrastructural knowledge related to SMPS, Delta/Emerson battery banks (lithium, VRLA), DG, PAC, and conducting infra alarm testing specifically at IP colo sites like Sterlite and Ascend. Collaboration with IRU partners for fiber fault rectification, including Sterlite, Depl, Bharti, will be part of your responsibilities. You will also need to perform preventive and corrective maintenance tasks as per the Operations & Maintenance (O&M) process in the portal. Keeping track of ISP and TMI spares in the SNOW portal, updating information related to Repair and Maintenance (RMA), and dispatching within the Turnaround Time (TAT) for repair and return at the relevant ISP Depot will be essential, along with coordinating with the NOC and Central teams.,

Role Overview: As a MIG Welder, you will be responsible for conducting welding tasks at the designated work location in Ratnagiri, Maharashtra. You will be required to have a minimum education qualification of 10th, 12th & ITI along with 3 to 6 years of relevant experience. Please note that a welding test will be conducted for the selection process. Key Responsibilities: - Perform MIG welding tasks as per the project requirements - Ensure the quality and precision of welded components - Adhere to safety guidelines and protocols during welding activities - Collaborate with team members to complete projects efficiently Qualifications Required: - Minimum educational qualification of 10th, 12th & ITI - Proven experience of 3 to 6 years in MIG welding - Ability to pass the welding test conducted for selection Please note that the job types available for this position are full-time and permanent. The benefits include health insurance and Provident Fund. The work location is in person at the designated site in Ratnagiri, Maharashtra. Interested candidates are welcome to apply for the job.,

TECH MAHINDRA - HIRING FOR Chat Process - EXPERIENCED (Hiring for immediate Joiners only) Key Responsibilities: - Voice Process/Chat Process - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills LOCATION : Mumbai NOTE- ONLY MUMBAI CANDIDATES CAN APPLY  Eligibility: -Graduate/Undergraduate degree - Freshers with no prior Experience can Apply For this role. - Candidates with 6-12 months of chat experience  Selection Process: -HR Interview - Mock chat Assessment - Ops Interview  Compensation: -Experienced Candidates: Up to 3.8 LPA (depending on your last CTC and performance in the interview and process) Shift Requirements: - UK Shift Perks and Benefits: - One-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package  CONTACT:8850664461 Pragati HR HR Team Tech Mahindra  

Hiring for Virtual Relationship Manager/Wealth Manager   Need minimum 2 years of experience in banking sales. ( on paper ) Qualification - Graduation Mandatory with Degree Certificate Excellent English & Hindi communication Banking and Life Insurance background Experience is needed. Location- Thane & Hitech City (Mumbai & Hyderabad)Day rotational Shifts for Females (Day Shift) Rotational Shifts for males. (Including Night Shift) Salary - Experienced upto 10 LPA. (Decent hike on last package ) Age Limit- 32 Shifts - Rotational shift with 6 rotational week off in a Month. Roles and Responsibilities  -Responsible for depending customer relationships to increase customer relationship value - Responsible for driving quality engagements over call with customers by following industry best practices - Responsible for increasing mobile banking adoption and drive initial login on Optimus app -CASA value build up and new client acquisition and increase in 'Product Holding Per Customer' within mapped portfolio - Responsible for cross-sell of pre-approved products such as Credit Card and other offers to increase products per customer - Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement - Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. - Ensure monthly operating plan is met to improve scorecard and decile rankings. - Coordinate with respective teams for closure of retail assets & trade transactions business generated through client engagement. - Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. - Ensure strict adherence to the bank policies and compliance - Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program Provide best in-class customer service to all clients to become their primary banker   Interested candidates can call on 9619990998

Location: Pune Experience: 2-4 Years Qualification: B.E Industry: Automobiles & Components Department: Casting Commodity / Sourcing & Development Job Summary: The Asst./Dy. Manager Casting Commodity will be responsible for the development and management of Aluminum & CI casting components for new projects, product improvements, cost-reduction initiatives, and alternate sourcing. The role ensures adherence to Mahindras part development processes with a strong focus on First Time Right and Every Time Right. The candidate will work on manufacturing feasibility, process finalization, supplier coordination, PPAP certification, and deliver quality components within defined timelines. Key Responsibilities: Part Development & Manufacturing Feasibility Conduct manufacturing feasibility studies for new release parts as per drawings. Finalize and establish casting and machining processes to meet quality and performance requirements. Obtain supplier quotations after process finalization. Supplier Management & Component Development Develop casting and machined components, ensuring alignment with Mahindras Development System and timelines. Coordinate with suppliers for process certification through PPAP from SQA. Manage supplier performance to ensure quality, delivery, and cost objectives are met. Product Improvement & Cost Optimization Lead product improvement initiatives for existing components. Drive cost reduction projects and explore alternate sourcing opportunities. Implement capacity enhancement solutions for hydraulic and casting components. Quality & Issue Resolution Address and resolve field complaints related to casting components. Ensure First Time Right approach through continuous process improvements. Cross-Functional Collaboration Collaborate with design, quality, manufacturing, and sourcing teams. Ensure timely project execution and delivery of components as per timelines. Key Skills Required: Manufacturing Feasibility Casting Process Knowledge (Al & CI Components) Supplier & Project Management Cost Estimation Product & Process Knowledge PPAP & Development Systems Strong Coordination & Communication

Job Title: Manager Accessories Product Development Job Code: ITC/M-APD/20251107/27702 Location: Mumbai Experience: 3-7 Years Education: Bachelors Degree CTC Range: 11,00,000 -18,00,000 Status: Open About the Role We are seeking a highly skilled and innovative Manager Accessories Product Development to lead the end-to-end development of automotive accessories, including interior, exterior, and electrical components. The role requires strong expertise in accessories development, market research, quality evaluations, and cross-functional collaboration. Experience working with plastic molding parts is essential. Key Responsibilities Manage the complete product development lifecycle for automotive accessories across vehicle segments. Conduct market research, analyze customer preferences, and identify new accessory trends. Collaborate with cross-functional teams (design, engineering, sourcing, quality, marketing) to execute accessory roadmaps. Work closely with suppliers to ensure adherence to quality, timelines, and cost targets. Conduct quality audits and ensure compliance with internal and industry standards. Prepare technical specifications for new accessory developments. Evaluate manufacturing processes and ensure feasibility for mass production. Coordinate with internal and external agencies for product testing, validation, and quality assurance. Stay updated on advancements in the automotive accessories market and integrate relevant innovations. Support cost optimization initiatives without compromising product performance or quality. Required Skills & Competencies Automotive Accessories Product Development Market Research & Trend Analysis Cross-functional Collaboration Quality Audits & Process Compliance Manufacturing Process Evaluation Expertise in plastic molding parts Supplier Coordination & Technical Evaluation Strong Communication & Project Management Skills

Job Role- Branch Relationship Manager  As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help ourcustomers realise their dreams and ambitions across ~500 branches in the country. As a market leaderin the consumer banking business, DBS has a full spectrum of products and services, includingdeposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards andpersonal loans to help our customers realise their dreams and aspirations at every life stage. Job Purpose To deliver exceptional volume and revenue performance by acquiring and engaging with DBSclients having an AUM INR 1 million through need-based approach and ensure clientcoverage and product penetration through cross-sell and up-sell of DBS products and services. To manage && maintain the highest customer satisfaction and service levels through pro-activeclient engagement && relationship management, coordinating internally with DBS Service andDistribution and Product team Key Accountabilities Acquire and upgrade quality clients in the branch location areas to Treasures segment. Engage with existing customers to deepen the wallet share through retention and growth of AUM. Accountable for achieving monthly && annual volume and revenue objective, as agreed. Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth Ensure proper implementation && execution of product strategies through effective relationship management. Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositions Ensure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage. Drive and deliver exemplary customer service in the local market and uphold DBS service standards. Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding. Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc.  Required Experience Minimum 5 years of experience in in a reputed bank and proficient in banking products. In-depth knowledge of local market and competition. AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an addedadvantage Contact Person- Adam Contact detail- 8778148373 Email- adam@livecjobs.com

Job Title: Manager - VES CDMM (Mold Flow & Optical Plastics)Location: PuneExperience Level: 7-12 years Role Overview The Manager - VES CDMM leads advanced Mold Flow Analysis and Thermal Simulations for optical plastics in automotive applications, predicting molding defects and optimizing processes using tools like Moldflow and Moldex3D. This role drives collaboration with design, tooling, R&D, production, quality, and suppliers to ensure defect-free components through tool trials, data analysis, and process troubleshooting. Staying ahead of simulation advancements and automotive lighting technologies supports cross-functional project delivery and documentation. Key Responsibilities Conduct Mold Flow Analysis and Thermal Simulations for optical plastics to predict defects, warpage, and flow issues; recommend design/tooling modifications. Lead tool trials, molding optimization, and root-cause analysis for process issues; validate simulations against trial data for first-time-right outcomes. Collaborate with R&D, production, quality teams, and suppliers on component development; maintain documentation, training, and benchmarking standards. Drive cost reduction, quality improvements, and technology scouting in simulation tools for automotive lighting and plastics molding. Required Skills Expertise in Mold Flow Analysis, Moldflow, Moldex3D, Thermal Simulation, and optical plastics molding. Hands-on experience in tool trials, defect prediction, process optimization, and troubleshooting. Strong cross-functional collaboration, documentation, and staying current with automotive simulation advancements. Qualifications Education: Bachelor's Degree in Engineering (Mechanical/Plastics/related). Experience: 7-12 years in VES CDMM or plastics simulation for automotive components. Interview: Enrichment AI Interview Agentic.

Job Opening: Business Relationship Manager (BRM) Kotak Mahindra Bank (On-Rolls) Designation: Assistant Manager (M1 Grade) Program: Kotak BRM SBE Salary: 4 LPA (Fixed) + Performance Linked Pay Training: 3 Months Residential Training + 5,000 Stipend/month Location: Pan India (as per bank requirement) Hiring Partner: ITM Skills Academy Eligibility Graduate in any discipline (Minimum 60% aggregate) Age: Up to 25 years Experience: 01 year (preferred exposure in sales/credit) Good understanding of loan products (BL/OD/CC) Skills Required Excellent communication (written + verbal) Relationship management & influencing skills Sales acumen & local market knowledge Ability to manage business loans & working capital products Job Responsibilities Offer tailored working capital & loan solutions Manage products: Cash Credit, Term Loan, Demand Loan, LC, BG etc. Collaborate with Branch Banking teams to acquire new customers Increase penetration of Current Accounts, TDR, Trade Finance etc. Build strong relationships with business owners/CFOs Analyse client business, cash flow, and growth potential Recruit and guide DSTs for sales growth Ensure customer satisfaction & process efficiency Compensation & Benefits 3 Months Residential Training with AC accommodation 5,000/month stipend during training After training: On-roll position with Kotak Mahindra Bank at 4 LPA Attractive retention bonus after 1 year Training Fee: 2,10,000 (all inclusive) Loan facility available for selected candidates Contact for More Details  8657590621 on share resume on neetab@itm.edu

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles) Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Opening: Territory Sales Manager Wood Finishes Job Code: ITC/TSM-WF/20251014/25669 Location: Mumbai Experience: 2-8 Years Qualification: Bachelors Degree Salary Range: 3,00,000 -8,00,000 (Annual CTC) Posted On: 27th NovStatus: Open About the Role We are seeking a Territory Sales Manager Wood Finishes to drive sales, market penetration, and contractor engagement for Mahindras wood finish range. The role involves meeting monthly primary and secondary sales targets, nurturing dealer and contractor relationships, and ensuring successful implementation of Wood Finish Tinting Machines across outlets. The ideal candidate will have strong experience in wood coatings, secondary sales, and contractor handling, along with excellent market and product knowledge. Key Responsibilities Plan and achieve monthly primary and secondary sales targets for the assigned territory. Drive initiatives to establish and grow the wood finish range in the market. Present and explain monthly schemes to dealers and contractors effectively. Build and maintain long-term relationships with dealers and contractors. Develop a strong contractor base and enroll contractors in loyalty programs. Ensure successful installation and adoption of Wood Finish Tinting Machines at all outlets. Conduct contractor meets, field activations, and promotional activities. Collaborate with cross-functional teams and stakeholders to execute field initiatives. Maintain a thorough understanding of product range, market trends, and competitor activity. Skills & Competencies Required Hands-on experience in wood coating and wood finishes. Knowledge of secondary sales strategies and contractor management. Strong relationship-building and negotiation skills. Market awareness and ability to execute field activations. Excellent communication, planning, and organizational abilities. Why Join Us Opportunity to lead sales and marketing initiatives for an innovative wood finishes product range. Engage directly with dealers, contractors, and stakeholders for measurable impact. Growth-oriented role in a dynamic and collaborative environment. How to Apply Interested candidates may share their updated resume with the Job Code: ITC/TSM-WF/20251014/25669 for faster processing.

Job Description: Deputy Manager / Senior Engineer Closures Design Position Summary The Deputy Manager / Senior Engineer Closures Design is responsible for the design and development of automotive closure systems, including doors, hoods, tailgates, and related components. The role requires strong expertise in Body in White (BIW), sheet metal design, and the use of advanced design and development tools. The candidate will lead a team to conceptualize, engineer, and deliver high-quality closure systems that meet performance, weight, cost, and manufacturability requirements. Key Responsibilities 1. Closures Design & Development Lead the design and development of automotive closures such as doors, hoods, tailgates, and associated BIW components. Create concepts, 3D models, and detailed design solutions that meet functional, safety, and regulatory requirements. Ensure designs are optimized for performance, weight reduction, cost, and manufacturability. 2. BIW & Sheet Metal Engineering Apply strong knowledge of BIW and sheet metal design principles in developing robust closure systems. Collaborate with CAE, Manufacturing, Tooling, and Quality teams to validate design feasibility. Conduct tolerance studies, gap & flush analysis, and ensure compliance with GD&T standards. 3. Design & Development Tools Utilize key product development tools including APQP, DFMEA, DFA, DFM, DFS, GD&T, and other engineering methodologies. Ensure closure designs adhere to process guidelines and meet project milestones. 4. Problem Solving & Root Cause Analysis Conduct analytical investigations to identify root causes of design or performance issues. Propose effective design solutions and corrective actions independently. Support debugging activities during prototype builds and testing phases. 5. Project & Team Leadership Lead and guide a team of engineers in conceptualizing and developing closure designs. Review team deliverables, ensure technical quality, and provide mentorship. Coordinate cross-functional activities and ensure timely completion of design tasks. 6. Documentation & Data Management Prepare design documentation, engineering change requests, and review reports. Manage CAD data releases and ensure accuracy in PLM systems. Support product reviews, gate meetings, and technical presentations.

Job Title: Deputy Manager - Process Engineering (Vehicle Assembly)Location: Open to all citiesExperience Level: 3-10 years Role Overview The Deputy Manager - Process Engineering conducts product feasibility, process flow analysis, and simulations using Delmia for vehicle assembly, providing critical feedback to R&D teams. This role drives assembly process planning, fixture design, virtual builds, and integration of stamping/manufacturing processes while implementing global TCF strategies and ensuring manufacturable designs. Emphasis on digitization, standardization, logistics layouts, and cross-functional project execution supports new product development. Key Responsibilities Perform product feasibility studies, process flow analysis, and Delmia simulations for vehicle assembly; deliver R&D feedback for design improvements. Design assembly fixtures, plan TCF manufacturing processes, and conduct virtual builds/studies for stamping and assembly optimization. Integrate functional areas, prepare manufacturing strategies, and develop logistics layouts for new projects; ensure part manufacturability. Lead process documentation, digitization initiatives, and standardization across project activities. Required Skills Proficiency in vehicle assembly, TCF manufacturing, assembly fixture design, process engineering, stamping, and Delmia simulation. Strong cross-functional collaboration, project planning, and lean manufacturing for automotive production. Qualifications Education: B.E. in Mechanical/Production Engineering. Experience: 3-10 years in automotive process engineering. Interview: Enrichment AI Interview Agentic.

Job Title Area Service Manager Sales & Service (Automotive / Commercial Vehicles)   Role Overview As an Area Service Manager, you will be responsible for managing and supervising service operations across the assigned area. You will ensure that service delivery meets quality standards and service-level agreements (SLAs), drive customer satisfaction and retention, oversee process compliance across dealerships, lead and coach a team of service professionals, and monitor KPIs to ensure operational excellence and profitability. You will also drive product campaigns, support new product launches, conduct warranty and process audits, and stay current with industry trends and competitive offerings. Key Responsibilities Oversee and manage service operations across the area ensure smooth functioning of service departments across all assigned dealerships. Ensure adherence to quality standards, service level agreements, and internal processes across all service outlets under your purview. Build and nurture relationships with key customers understand their service requirements, address issues promptly, and ensure customer satisfaction and retention. Lead, mentor, and manage a team of service professionals (technicians, service advisors, support staff) including hiring/co-ordination, training, performance management, and motivation. Monitor and analyze service performance metrics / KPIs (e.g., service revenue, turnaround times, customer satisfaction, warranty claims, service efficiency) identify areas for improvement and implement corrective actions. Drive implementation of process changes and improvements across all dealerships to improve service efficiency, standardization, and compliance. Support and coordinate new product introductions and market roll-outs work with sales and marketing teams and dealers to ensure successful launch and service readiness. Plan and execute product campaigns and promotions ensure service readiness, parts availability, and communication with customers/dealers. Conduct warranty audits, process audits, and periodic reviews to ensure adherence to warranty policies, service standards, and internal procedures. Ensure compliance with safety protocols, environmental norms, and organizational / manufacturer standards across all service operations. Monitor cost control, profitability, and efficient resource utilization within service operations ensure healthy margins for service business. Stay updated on industry trends, competitor products, and service best practices share market and competitive intelligence with management and dealer network. Liaise with dealers, service centers, parts, and sales teams ensure alignment between service operations, sales efforts, spare parts availability, and customer commitments.

Job Description: Territory Service Manager Position Overview We are seeking a highly capable Territory Service Manager to oversee end-to-end service delivery, strengthen customer retention, manage dealer operations, and support product performance. The ideal candidate will drive service excellence through effective KPI monitoring, process improvements, and strong technical support capabilities. Key Responsibilities Lead and manage service operations to ensure seamless service delivery and timely issue resolution. Drive customer retention by improving service touchpoints, response quality, and proactive engagement. Implement and manage process changes to enhance service efficiency and customer satisfaction. Support product establishment by coordinating service readiness, training, and field support requirements. Perform KPI monitoring to track service performance, dealer effectiveness, and operational efficiency. Conduct warranty audits, ensure compliance, and identify improvement areas to reduce warranty costs. Provide technical support for escalated issues, guiding dealers and internal teams on troubleshooting. Oversee dealer management by ensuring adherence to service standards, capability building, and performance evaluation. Lead customer support operations, ensuring timely responses, accurate information, and strong case resolution. Collaborate with product, quality, and sales teams to relay customer insights for continuous improvement. Required Skills & Qualifications Strong background in service operations, customer support, and dealer management. Experience in customer retention strategies and service process optimization. Hands-on knowledge of technical troubleshooting, warranty processes, and service documentation. Ability to analyze and monitor KPIs to drive service excellence. Excellent communication, stakeholder management, and problem-solving skills. Customer-centric mindset with a commitment to service quality. Bachelors in Engineering is required.

Job Description: Territory Sales Manager Bus Experience: 3- 10 Years Salary Range: 10- 16 LPA Qualification: B.E. Location: Open to All Cities The Territory Sales Manager Bus will be responsible for achieving annual bus sales targets and strengthening brand visibility for Ashok Leyland in the assigned territory. The role focuses on driving market share expansion, supporting new product introductions, and leading the dealer sales teams to achieve performance goals. The manager will ensure that all dealership activities align with company standards, including strict adherence to PRISM processes. A major part of the role involves enhancing customer satisfaction through proactive customer handling, timely issue resolution, and building strong relationships with fleet owners, operators, and dealers. The manager will provide product and process training to dealer sales executives to ensure consistency and effectiveness in sales operations. Additionally, the position requires continuous cost monitoring, identifying areas for cost optimization, and ensuring dealer profitability. The candidate will undergo extensive hands-on training before being assigned to field responsibilities.      

Job Description: Territory Service Manager Job Code: ITC/TSM/20251119/16722 Experience: 5- 8 Years Salary: 6 LPA Qualification: B.Tech Location: Open to All Cities The Territory Service Manager will be responsible for leading the Ashok Leyland service team and channel partners to improve customer knowledge, enhance skills, and ensure the optimal performance of commercial vehicles across the assigned territory. The role is focused on strengthening Ashok Leylands presence in the market by delivering superior service quality and building long-term customer confidence. Key responsibilities include managing end-to-end service operations, ensuring adherence to company service standards, and driving process improvements to enhance efficiency and customer satisfaction. The manager will cultivate strong relationships with key customers, monitor service KPIs, and implement corrective actions where required. This role also involves leading, mentoring, and developing a team of service professionals, ensuring adherence to safety protocols, and staying updated on industry trends and technologies to continuously improve service offerings. Strong leadership capability, customer-centric thinking, and expertise in service operations are essential for this role.   

  Tech Mahindra- Hiring for International BPO Key Responsibilities: Non- Voice Process Provide Excellent customer service to clients across different time zones Resolve customer queries effectively and efficiently Demonstrate strong communication and interpersonal skills NOTE: ONLY MUMBAI CANDIDATES CAN APPLY Eligibility: HSC pass Graduate/Undergraduate degree Freshers with excellent communication skills can apply (no prior experience required) Candidates with 0-12 months of international voice process experience are also welcome to apply Shift Requirement: Candidates should be comfortable working rotational shift, window starts from 12:30pm to 3:00 am ( Any 9.5 hours of rotational shift ) Perks and benefits: One-way cab facility( for addresses within designated boundaries) Quick onboarding process Competitive benefits package Apply now- Contact: Komal Gurav 8108948988, Email- komalvinod.gurav@techmahindra.com HR Team Tech Mahindra