10,832 Technology Specialist Jobs in Chittoor

Job Description: Minimum 4 to 7 years working experience with ServiceNow platform as a Developer in enterprisewide multitier ServiceNow production environment At least 5 years of experience in the IT Industry Experience as developer Dev lead Working knowledge of cloud scripting languages preferably JavaScripts JSON Excellent advance understanding and ability to script automated processes Agile Scrum methodology Experience Handson experience integrating ServiceNow with external systems Solid knowledge of JavaScript HTML CSS Portal Scripting in Angular JS CSS based UXUI design development Understanding of Angular based Client side Serverside scripts Client Side and ServerSide Scripting ie Catalog Client Script Business Rules Script Actions Script Includes etc Client and Server APIs ie GlideDialogWindow Glide Form GlideAggregate GlideRecord etc Handson experience in ITSM Service Level Management Service Catalog Release Management Asset Management CMDB Event Management Orchestration Active Directory integration B2B Integration and Virtual Agent Excellent time management organizational skills crisis management and problemsolving skills are essentials Good oral and written communication skills Strong analytical teamwork and customer engagement skills Ensures information is accurate and complete Selfmotivated and open to learn all aspects of cloud administration Must be willing to teach and share all knowledge with team members and other operational teams Certification a plus ServiceNow Administration certification ServiceNow Certified Implementation specialist Various Tracks ServiceNow Service Portal Certification Required Skills Strong ITSM Process knowledge Reporting Dashboards Good understanding of Business Rules Client Scripts UI Policies UI Actions ACLs Best Practices Notifications Workflows Import Sets Transform Maps REST SOAP Integrations Service Portal Pages Widgets UI Macros Virtual Agent Client Server APIs Script Includes JavaScript AJAX AngularJS HTML CSS JSON Agile Scrum Knowledge Soft Skills Strong communication Team work

  Urgent: BDM for US IT Sales for reputed US MNC, Hyderabad   Please share your CV with genuine interest to jagannaath@kamms.net / 7092689999   Position Name: Business Development Manager  Position Type: Full time Experience : 6+ Years  Location: Madhapur, Hyderabad (Work from office)  Timings : 04:30 PM IST to 01:30 AM IST   Notice: Immediate- 30 days  Note: You will love the culture and environment in this company. Responsibilities: Minimum 7+ Years experience in IT Sales and Services industry  Must have experience with US markets  Responsible for generating opportunities & supporting US Sales Team  Writing business Proposals  Comfortable with both service selling & product  Generating leads from mid-market space to large companies via outbound telephone-based campaigns, marketing campaign through social media (like LinkedIn) and email.  Converting leads into sales opportunities and closing new business. Nurturing warm leads until the point of readiness for entry into the sales cycle.  Building and managing a pipeline of the leads.  Nurture interested prospects and Conduct discovery calls to understand the prospects requirement better.  Coordinate for customer meetings and product demos.  Follow-up calls with the Prospective clients, understanding the requirements from the Immigration and other functional leads of the client.  Generating Leads through referrals and do a personalized marketing campaign.  Documenting plans, activities, and opportunities accurately in the internal system.  Cross-functional engagement with Marketing, Business Analyst team, and Customer Success teams.   

Core Responsibilities Develop and maintain Salesforce applications Analyze and resolve incidents perform impact and root cause analysis Collaborate with onsite PMs to document requirements for enhancements and fixes Write technical specifications develop features and conduct unit testing Ensure code quality and resolve unit test bugs & Support scalability and provide inscope services Required Skills Experience 6 to 8 years of experience in Salesforce LWC Integration Service Cloud Apex Strong understanding of Git version control branchingmerging strategies Salesforce metadata and sandbox management CICD pipelines using Jenkins GitLab AWS CircleCI Familiarity with DevOps tools Copado Flosum Gearset Autorabit Experience with Build automation Maven GruntGulp, Test automation TestNG Selenium JUnit ApexUnit, Code quality tools SonarQube, Docker for image building and orchestration Strategic Role Supports Player Experience initiatives including Creators Network Inviting influencers to grow the player base Events Web App Tracking player registration and progress Customer Web Forms Collecting player data and routing issues Intelligent Help Interface Providing tailored help paths based on player context and game data

Job Description - GIS AutoCAD Executive We are hiring GIS AutoCAD Executives with 1 to 4 years of experience in utility-based (Electrical) projects. The ideal candidate should have hands-on experience with AutoCAD 3D and a solid understanding of GIS tools and field mapping. Key Responsibilities: Work on utility projects (preferably Electrical domain). Use AutoCAD 3D to prepare accurate technical drawings. Understand and utilize GIS concepts and field maps effectively. Experience with ArcGIS is a plus. Collaborate with teams to ensure timely and quality output. Maintain clear documentation and effective communication. Skills & Experience Required: 1 to 4 years of relevant experience in GIS/AutoCAD. Proficient in AutoCAD 3D. Strong grasp of GIS, mapping tools, and utility project workflows. Familiarity with ArcGIS is an added advantage. Excellent written and verbal communication.

ROLE Site Reliability Engineer II EXP 5 to 8 years TECH STACK Containerisation Orchestration Docker Kubernetes Rancher EKS ECS GKE Elastic Beanstalk Google App Engine Cloud Platform AWS GCP IaaC Terraform AWSCloudFormation GCPCloudDeploymentManager Ansible Infra logging Monitoring Splunk Prometheus Datadog Manager Thanos AWS Cloudwatch Loggly CICD GITLAB CICD Jenkins Scripting Python Golang VCS GITLAB Perforce Subversion OS UBUNTU CENTOS Amazon LINUX Redhat Linux RESPONSIBILITIES Implement Own maintain monitor support the backend servers microservices infrastructure for the studio titles which runs on widevariety of tech stack Implementmaintain various automation tools for development testing operations and IT infrastructure Be available for oncall duty during production outages in 247 PAGERDUTY support Work very closely with all the disciplinesstakeholders and keep them communicated on all impacted aspects Defining and setting up development test release update and support processes for the SRE operations Excellent troubleshooting skills in areas of systems Infrastructure engineering Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimising the workflow times Encouraging and building automated processes wherever possible Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management Incidence management and root cause analysis Monitoring and measuring customer experience and KPIs

IT Compliance & Audit Officer Bajaj Finserv Limited (BFL) About the Role Were looking for an IT SPOC to manage security and compliance across our fast-growing contact centres (4500+ FTEs). Youll ensure our data, networks, and systems stay secure while coordinating with internal teams and vendor partners. Key Responsibilities Oversee data, network, endpoint, and physical security. Implement and monitor compliance controls (ISO, DLP, governance). Manage IT assets, audits, and partner-site security. Work closely with Admin, IT, Security & Compliance teams. On-ground presence at assigned centres. Requirements Bachelors in Computer Engineering / BSc IT. 3-4 years of IT support, infra, or cybersecurity experience. Strong knowledge of IT asset management & compliance. Good communication and problem-solving skills. Why Join Us High-ownership role Fast-growing environment Work with a leading financial brand

Job Description: Role: Tech & Enablement SpecialistShift Timing: US Shift (Flexibility required)Experience: 3 to 7 YearsJob Type: Full-TimeLocation: India (Remote or Onsite, as per client requirement)Domain: IT Support, Business Enablement, Compliance Role Overview: This role is part of the Tech & Enablement team working closely with business, IT, and compliance teams to ensure smooth operations across user access management, IT program support, system availability, and compliance audits. The role supports global tools and systems across business functions, ensuring proper coordination and technical enablement in a US shift setting. Key Responsibilities: 1. User Access Management Add/modify/delete/maintain user access across tools Manage and regularly update user access lists Enable access for new tools or users and coordinate with IT teams Ensure timely deactivation of access upon employee exits or role changes Tools Exposure:Salesforce, SAP ECC, SAP S/4HANA, Power BI, PowerApps, Varicent, Vistex 2. Compliance Support Coordinate and support quarterly/yearly SOX audit requests Maintain audit trails and documentation for access changes and system support Ensure alignment with global IT compliance frameworks 3. User IT Support Monitor downtimes (planned/unplanned) and communicate proactively Work with IT teams for issue resolution, ticket creation, and follow-ups Notify users regarding outages and service updates 4. Programs & Projects Support Identify business or IT-led programs/projects Evaluate and communicate potential production impact Assist with business requirement gathering Provide UAT (User Acceptance Testing) and deployment readiness support Support production deployment, user training, and post go-live assistance Required Skills & Competencies: Experience in user access governance, IT service desk, or program enablement roles Strong knowledge of support ticketing systems (e.g., ServiceNow, JIRA) Ability to coordinate across global teams and manage technical escalations Understanding of SOX controls, audit requirements, and user access compliance Strong communication and organizational skills Preferred Qualifications: Bachelors degree in Computer Science, IT, Engineering, or related field ITIL certification is a plus Familiarity with project management or Agile/Scrum tools Contact: 7996827671 / 9632024646 / 9035707002

Versatile General Software Engineer to help build and scale the foundational AI infrastructure powering nextgeneration productivity tools across the enterprise Youll work closely with crossfunctional teams to design and implement a middlewareorchestration layer that connects lowcodenocode workflows with large language models LLMs This layercore to our platform known as Reefis essential for routing and processing AIpowered requests securely and efficiently Key Responsibilities Design develop and maintain services in Nodejs and Python that serve as orchestration and middleware for AI workflows Build scalable secure APIs and services that connect internal tools LLMs and workflow automation platforms like n8nio Collaborate with technical analysts AI specialists and platform teams to integrate diverse AI capabilities into consistent workflows Contribute to architecture discussions around service orchestration message routing and LLM integration Create and manage reusable components that ensure requests from chatbots or other tools are properly routed to the correct models Support custom service development to manage prompts context enrichment caching and result handling from LLMs Help evolve the Reef platforms backend logic to support broader use cases across teams Qualifications 3 to 6 years of software engineering experience in a backend role Proficiency with Nodejs and Python in production environments Experience working with AILLM APIs eg OpenAI Azure OpenAI Anthropic etc Familiarity with lowcodenocode tools especially n8nio Zapier or similar orchestration frameworks Understanding of RESTful APIs webhooks eventdriven systems and microservices architecture Strong debugging logging and observability practices Comfortable collaborating with technical product managers and AIMLfocused teams Bonus Points Experience designing or managing middleware or API gateway solutions Prior work in conversational AI platforms or intelligent chat interfaces Familiarity with vector databases semantic search or prompt engineering Background in developer experience DevEx or platform engineering

Job Description We are seeking an experienced Snowflake Database Administrator DBA to join our team The ideal candidate will have a deep understanding of Data Warehousing fundamentals and concepts with a proven track record in Snowflake administration Key Responsibilities Database Management Oversee and manage Snowflake databases including user management security management performance tuning high availability space management and backuprecovery processes Automation Implement and support automation for production deployments in Snowflake Automate database administration tasks using PLSQL shell scripts and other relevant scripting languages Troubleshooting Diagnose and resolve Snowflake database errors ensuring minimal downtime and disruption to services Security Implement and enforce data encryption decryption and masking policies to protect sensitive PIIPCI data Conduct regular user security audits to ensure compliance with organizational policies Performance Optimization Demonstrate proficiency in index design query plan optimization and analysis to enhance database performance Tune Snowflake databases to optimize query performance Capacity Planning Create and maintain Snowflake utilization and capacity plans to ensure efficient resource usage and scalability Scripting and Automation Develop scripts and workflows using languages such as Python and PowerShell as well as automation tools like Ansible and Terraform to streamline database provisioning configuration and maintenance tasks Monitoring and ing Implement automated monitoring and ing systems to proactively identify and address performance issues security vulnerabilities and other databaserelated concerns Qualifications Snowflake DBA AWS SQL ETL concepts Airflow or any orchestration tools Data Warehousing concepts Proficiency in scripting languages eg Python Shell and automation tools eg Ansible Terraform Experience in database performance tuning security management and automation Ability to diagnose and troubleshoot database issues effectively Excellent problemsolving and communication skills

Job Title: GenAI Technical Support Advisory Lead L25 Support Layer Location: India Remote or India Office Work Hours: US Time Zone Active until 300 PM PST Role Overview We are looking for a handson leader with expertise in Generative AI and enterprise AI chat technologies who can serve as an L25 support layer bridging the gap between frontline support L2 and deep technical experts L3 This person will act as the first point of escalation for AIrelated technical questions ensure quality in responses and coordinate with global colleagues to resolve complex queries This role is part technical support part advisory ensuring internal teams have the right AI tools workflows and knowledge to work effectively Key Responsibilities Serve as the primary point of contact for escalated technical queries related to Generative AI GenAI the internal enterprise AI chat solution and AIassisted workflows Provide direct technical assistance and guidance to users escalate to and collaborate with L3 subjectmatter experts when necessary Ensure accuracy consistency and quality in responses provided to internal teams Document solutions best practices and repeatable workflows for common queries Monitor and analyze support requests to identify training opportunities system improvements or process optimizations Stay updated on emerging AI tools prompt engineering techniques and integration capabilities Required Qualifications Proven experience in Generative AI technologies including enterprise AI chat solutions eg Azure OpenAI Anthropic Claude Google Gemini or custom internal AI chat platforms Strong technical troubleshooting and problemsolving skills especially in complex AI workflows Excellent communication skills with the ability to explain technical concepts clearly to nontechnical audiences Experience acting in an L25 role or similar owning escalations and bridging between support and engineering teams Proactive resourceful and comfortable working across time zones Strong documentation and knowledge management skills Preferred Qualifications Experience working in a technology support or AI advisory role Familiarity with AI integration platforms eg n8n Zapier Workato or workflow automation tools Exposure to prompt engineering best practices

Position: Process Specialist (Technical Support Cloud Environment) Location: Hyderabad / Coimbatore Experience: Minimum 2 Years Education: Bachelors in Computer Science / IT / Engineering Key Requirements: Hands-on experience in Technical / Cloud Support or System Administration Strong knowledge of Web Protocols HTTPS, DNS, SSL/TLS Working experience with APIs, SQL, Active Directory, and Command-line tools (Windows/Linux) Familiarity with email routing, log analysis, and issue troubleshooting Exposure to scripting languages (Python, JavaScript, HTML) Excellent communication and analytical skills Flexible for rotational or night shifts Preferred Certifications: CompTIA Network+, Security+, Linux+, Microsoft Certified: Azure Administrator Associate, Google Cloud Certified Associate Cloud Engineer Interested candidates can share their CV at:Noor on WhatsApp: 8951992036

 Leading Logistics company looking for IT Support Experience:0-2yrs  Location : Shamshabad, Hyderabad Graduate (Not exactly, any pursuing also eligible) Computer Knowledge  Pls share your CV to Ananthy@liveconnections.in

Were Hiring: IT Manager Compliance (Contact Centre COE) Company: Bajaj Finance Limited Experience: 34 Years Salary: Up to 5 LPA Send Your Resume- omsai.bura@bizsupportc.com Are you passionate about ensuring data security, compliance, and governance in a fast-paced digital environment Join Bajaj Finance Limited as an IT Manager Compliance (Digital Platforms, Contact Centre COE) and be at the forefront of strengthening our information and physical security controls across our expanding contact centre network.  Key Responsibilities: Review and analyze internal & external audit reports (Infosec, TPSG, Outsourcing, etc.)  Identify non-compliance areas and drive timely closure of audit observations  Track open/closed findings and maintain proper documentation and evidence  Drive implementation of data security protocols (DLP, encryption, access controls)  Monitor compliance with Infosec standards such as ISO 27001 & SOC 2  Validate firewall and endpoint security controls (antivirus, patching, USB restrictions)  Conduct periodic checks on data handling and physical security (CCTV, access, visitor logs)  Coordinate with IT, Admin, and Vendor Partners to ensure timely remediation  Liaise with internal teams to manage incident response and policy adherence  Deliver training and awareness sessions on compliance and security best practices  What Were Looking For:  Bachelors in Computer Engineering / BSc IT / related field  3-4 years experience in IT support, information security, or compliance  Strong understanding of ISO 27001, SOC 2, and cybersecurity best practices  Excellent communication, stakeholder coordination, and problem-solving skills  If youre ready to play a key role in ensuring compliance excellence within one of Indias leading NBFCs wed love to hear from you!

Job Summary Seeking a Cisco Network Engineer with expertise in Cisco Firewall to design implement and maintain secure network infrastructure Job Description Design configure and manage Cisco network devices including routers switches and firewalls Implement and maintain Cisco firewall policies to ensure network security Monitor network performance and troubleshoot issues to ensure optimal operation Collaborate with crossfunctional teams to integrate network solutions Maintain documentation related to network configurations and security policies Stay updated with the latest Cisco technologies and security threats Support network upgrades and migrations as needed Roles and Responsibilities Configure and manage Cisco firewalls to protect the organizations network from unauthorized access and threats Perform regular security assessments and vulnerability analyses on network infrastructure Respond promptly to network incidents and provide root cause analysis Implement network security best practices and compliance standards Work closely with IT teams to design scalable and secure network architectures Provide technical support and guidance to junior network engineers Participate in disaster recovery planning and implementation related to network security

About the Role This is an exciting software engineer role reporting to the Senior Engineering Manager. You will engineer innovative applications and services using Generative AI GenAI You will work with cutting edge technologies creating new experiences and services Key Responsibilities Engineer well architected efficient scalable stable and secure web applications and backend services with an emphasis on APIs and backend services Develop scalable Generative AI systems that can be used across multiple projects and platforms Stay UpToDate with modern software engineering practices procedures and paradigms and apply this knowledge to software Collaborate with an international engineering and product team Experience Please note that you do not need to qualify for all requirements to be considered We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialogue to be considered Bachelor Masters degree in Computer Science Computer Engineering or related field or equivalent experience Python experience GenAI concepts knowledge JS or similar technologies backend Java NET hyperscale's Google Cloud Azure, AWS and have Python experience Experience working with VCS tools such as GIT Experienced in branching merging and building CICD pipelines Experience with security protocols such as oAuth Microsoft Entra ID SSO Okta and securing applications using them, Experience to development and deployment of applications using Docker Kubernetes. Experience working with varied integration patterns REST SOAP gRPC Web Sockets Batch Webhooks Handson experience creating unit test cases integration test cases perform code reviews, Experience managing version control solutions static code analysis and performing code reviews You have experience with load testing troubleshooting and optimizing performance of web services, Clear communication and excellent problem-solving skills, Enjoy working independently and in a team environment Beneficial Experience Experience using Generative AI software engineering solutions such as Cursor Git, Hub CoPilot, Knowledge of reinforcement learning natural language processing and other advanced AI techniques Experience with cloud based AI services and IaaC such as Terraform and Ansible, You have experience working in large data driven services Experience with Generative AI solutions such as Azure AI Studio AWS Bedrock and Hugging Face

Hi,  We are hiring for Sailpoint Developers for one of our Premium client.   Position: SailPoint IdentityIQ Developer / Lead Location: Pan India Experience: 5 to 16 Years | Levels: Senior Associate / Senior Manager We are looking for skilled SailPoint IdentityIQ professionals with strong experience in IAM solution design, implementation, and customization. Required Experience: SailPoint IIQ implementation, customization, workflows, rules, and connectors Strong Core Java / J2EE and API integration skills Hands-on with RBAC, provisioning, access certification, governance Experience with Active Directory, LDAP, SAML, OAuth, SQL Good understanding of compliance standards (SOX, GDPR) Preferred: Azure AD / AWS IAM REST/SOAP integrations and workflow design If interested, please share your resume at rajeshwari@peoplefirst.cco.in  Regards, Raji 

About the Role We are seeking a highly skilled Senior Data Engineer with deep expertise in Snowflake and strong proficiency in SQL to join our Data Insights Engineering team The ideal candidate should have handson experience designing and building scalable data pipelines optimizing data warehouses and enabling advanced analytics This role requires strong data engineering fundamentals experience in Pythonbased ETLELT development and working knowledge of BI tools like Tableau to support business stakeholders Key Responsibilities Design develop and maintain data pipelines and workflows on Snowflake Write highly optimized SQL queries transformations and stored procedures for complex data engineering use cases Architect and implement data models schemas and warehouse structures that support analytics and reporting Integrate data from multiple sources databases APIs files streaming into Snowflake using PythonETL frameworks Optimize Snowflake performance warehouses caching clustering partitioning cost control Partner with analysts and business teams to deliver clean reliable datasets for Tableau and other reporting tools Implement data quality checks monitoring and ing for critical pipelines Collaborate with crossfunctional teams Data Scientists Analysts Product Engineering Contribute to best practices in data governance documentation and security Required Skills Experience 7 years of handson Data Engineering experience Strong expertise in Snowflake warehouses roles RBAC tasks streams procedures Snowpark a plus Expertlevel SQL query optimization advanced analytics functions performance tuning Proficiency in Python for ETL ELT scripting and automation Experience with Tableau for dashboarding and data validation Solid knowledge of data modeling data warehousing concepts and ELT pipelines Strong understanding of cloud data platforms AWS preferred Familiarity with CICD Git Docker and orchestration tools Airflow dbt etc

Job Title Recruitment Specialist Job Summary As a Recruitment Specialist at Taggd, you will drive full-cycle hiring for marquee clients across diverse industries (IT, Manufacturing, Automotive, Pharma, Consumer, etc.). You will ensure a high-quality, efficient, and outcome-driven recruitment process combining sourcing, stakeholder management, assessments, and data-driven decision making while delivering exceptional candidate and client experience. Key Responsibilities End-to-End Recruitment Lifecycle Manage the complete recruitment lifecycle for assigned roles: job requisition, candidate sourcing, screening, interviewing, assessment, offer coordination, and closure. Create and publish job advertisements across relevant channels (job boards, social media, professional networks, referrals, etc.). Build, maintain and manage a strong candidate pipeline active as well as passive to meet high-volume and diverse hiring mandates. Stakeholder & Client Management Liaise with hiring managers and clients to understand job requirements, role specifications, and delivery timelines. Provide regular updates to stakeholders on hiring status, candidate pipelines, and recruitment metrics (time-to-hire, source of hire, quality of hire, etc.). Candidate Screening & Assessment Screen resumes/applications to shortlist candidates based on defined criteria (skills, experience, cultural fit). Conduct initial screening (phone/video/in-person), coordinate further assessments or interviews, and support evaluation decisions. Maintain accurate candidate records, recruitment data, status updates in ATS or recruitment tracker. Process Excellence & Data-Driven Hiring Leverage data and recruitment analytics to monitor process KPIs and drive continuous improvement. Implement recruitment best practices, maintain consistency and quality standards in hiring across clients and roles. Candidate Experience & Employer Branding Ensure seamless, professional and positive experience for all candidates from first contact through offer stage. Represent Taggds brand professionally when interacting with candidates, clients, and external networks. Qualifications & Skills Bachelors degree in Human Resources, Business Administration, or related discipline (or equivalent work experience). Proven experience in full-cycle recruitment / talent acquisition preferably across multiple industries and handling high-volume mandates. Strong sourcing skills ability to leverage job boards, social media, professional networks, referrals, and passive talent pools. Excellent interpersonal, communication and stakeholder-management skills able to engage with clients, hiring managers and candidates across all levels. Capability to manage multiple roles simultaneously while maintaining quality, speed, and adherence to SLA (service-level agreement) and quality standards. Proficiency with Applicant Tracking Systems (ATS), recruitment tools, databases, and recruitment metrics/tracking. Data-driven mindset comfortable tracking and analysing recruitment metrics, recommending improvements, optimizing sourcing strategies.

Job Description We are looking for Email Security Analyst to strengthen our defenses against evolving email threats and ensure rapid effective incident response Key Responsibilities Monitor and analyze email traffic to identify potential threats and ensure optimal filtering accuracy Investigate and respond to email related security incidents coordinating with internal teams to ensure swift resolution Handle escalations from support teams and customers providing expert guidance and actionable insights Develop and refine detection mechanisms using existing tools to address gaps in threat coverage Collaborate with cross functional teams to ensure consistent communication and alignment during incident investigations Maintain detailed documentation of incidents investigations and resolutions to support continuous improvement and knowledge sharing Qualifications 3 5 years of experience in email or web based security incident investigation and response At least 23 years of experience working with large datasets and performing data analysis Proficiency in crafting detection rules using Regular Expressions familiarity with YARA is a plus Deep understanding of email protocols headers and analysis tools especially within O365 environments Experience in handling customer escalations and delivering clear investigative reports Should have an experience of handling a team of 68 Strong grasp of the email threat landscape and emerging attack vectors Familiarity with Kusto Query Language KQL for threat hunting and data analysis Ability to interpret data and present findings in a clear insightful manner Strong communication skills both written and verbal with fluency in English Willingness to participate in a global oncall rotations 247 Shifts

Technical Business Analyst to drive the successful launch of a digital assistant within our IT support Slack channels This role will analyze employee interactions coordinate crossfunctional teams and ensure the delivery of highquality knowledge articles and automated solutions to enhance our IT support experience Key Responsibilities Analyze IT support Slack channels to identify common employee requests pain points and automation opportunities Collaborate with IT teams to design and implement and comprehensive knowledge articles for the digital assistant and support engineering teams with knowledge data to support agentic actionbased solutions Author review and maintain clear concise and accurate knowledge articles to support automated resolutions Coordinate and provide quality control over high volumes of knowledge articles produced by other teams ensuring consistency and accuracy Act as a project coordinator managing timelines deliverables and communication across multiple teams to ensure a smooth digital assistant launch Gather and document business requirements user stories and process flows to inform solution design Monitor digital assistant performance postlaunch analyze feedback and recommend continuous improvements Champion best practices in conversational design user experience and IT support automation Must be able to work under own initiative delivering high quality results in a very fast paced environment oWe have 20 Support channels each with 1000 unique requests per month and we want to launch a highquality digital assistant in a different support channel every month from August 2025 Design and maintain structured knowledge models and metadata frameworks optimized for GenAI and LLM technologies eg RAGbased architectures Core Skills Required Business Analysis Requirements gathering process mapping gap analysis and translating business needs into technical solutions Data Analysis Ability to analyze large volumes of unstructured data eg Slack conversations to identify trends and automation opportunities Technical Documentation Writing editing and maintaining clear and concise knowledge articles and technical documentation Project Coordination Managing timelines deliverables and crossteam collaboration Quality Assurance Reviewing and validating content and solutions for accuracy consistency and effectiveness Stakeholder Management Engaging with diverse teams IT Knowledge Management Digital Experience etc and managing expectations Change Management Supporting adoption and training for new digital assistant solutions Communication Strong verbal and written communication skills for both technical and nontechnical audiences Problem Solving Proactive approach to identifying issues and proposing effective solutions User Experience UX Understanding of conversational design and usercentric solution development AISpecific Skills Required Conversational AI Design Experience designing testing and optimizing chatbot or digital assistant conversations and flows Natural Language Processing NLP Understanding of NLP concepts intent recognition and entity extraction AI Training Tuning Ability to train AI models using realworld data refine intents and improve accuracy over time Bot Frameworks Platforms Familiarity with platforms such as Dialogflow Microsoft Bot Framework IBM Watson or similar Integration Skills Experience integrating digital assistants with ITSM tools eg ServiceNow APIs and knowledge bases Analytics Monitoring Ability to use analytics tools to monitor bot performance user satisfaction and identify areas for improvement Content Governance Understanding of how to structure and govern knowledge for optimal AI consumption and retrieval Security Compliance Awareness of data privacy security and compliance considerations in deploying AI solutions at scale Experience with knowledge management platforms ServiceNow Knowledge Base Confluence SharePoint etc Understanding of AIGenAI technologies particularly related to large language models LLMs and retrievalaugmented generation RAG Strong data organization skills including taxonomies metadata standards and information architecture Attributes Experience for a Senior Highly Experienced Candidate Leadership Demonstrated ability to lead crossfunctional teams and drive largescale digital transformation initiatives Strategic Vision Experience developing and executing a roadmap for digital assistant implementation in a complex organization Change Agent Proven track record of championing new technologies and driving adoption across diverse user groups Depth of Experience 7 years in business analysis IT transformation or digital experience roles with at least 3 years working directly with AI or digi