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posted 1 month ago

Training Coordinator

Vishal Consultants
experience4 to 9 Yrs
Salary2.5 - 5 LPA
location
Hyderabad, Lucknow+4

Lucknow, Pune, Ludhiana, Delhi, Bhopal

skills
  • career development
  • career management
  • team building
  • training
  • leadership
Job Description
Key Responsibilities: Coordinate and schedule internal and external training sessions, workshops, and seminars. Assist in identifying training needs through surveys, performance data, and consultation with managers. Maintain and update the training calendar and training database. Prepare training materials, such as manuals, presentations, and handouts. Liaise with external training vendors and instructors to ensure timely delivery of sessions. Manage logistics such as venue booking, equipment setup, invitations, and attendance tracking. Monitor and evaluate the effectiveness of training programs through feedback forms and post-training assessments. Maintain accurate records of employee participation, certifications, and completion rates. Support onboarding programs and coordinate orientation sessions for new hires. Assist in budget tracking and reporting for training activities. Prepare and present reports on training metrics and outcomes to management
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posted 2 months ago

Training and Quality - Manager

IMARQUE SOLUTIONS PVT. LTD.
experience5 to 8 Yrs
Salary4.0 - 6 LPA
location
Chennai
skills
  • kra
  • call calibration
  • call audit
  • attrition
  • quality management
  • shrinkage
  • kpi
  • quality monitoring
  • team handling
Job Description
Job description Conduct assigned SOW compliance audits. Performs RCA on all compliance issues. Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans. People Management - Lead large team of Quality. Skilled in working with inbound, outbound & blended (Voice & email) environment. Required Candidate profile   CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY Candidate must proficient in Hindi / English & any other south regional language. Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables. Should have excellent knowledge of MS Office. Should have sound knowledge of 7 quality tool for compiling, interpreting and communication all quality related statistical information internally as well as to the client. Leadership, coaching and mentoring skills. Excellent People Management skills. Immediate Joiners preferred   Walk-in -- Monday to Saturday (10 am to 6pm) Contact person and details: Balaji.A 8807755992 (Directly whatsapp Your Resume with subject as Position you Looking for ) Venue and location IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam Email: Balaji.a@imarque.co.in
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posted 1 month ago

Assistant Training Officer

Vishal Consultants
experience2 to 4 Yrs
Salary1.5 - 3.0 LPA
location
Indore
skills
  • placement coordination
  • skill development
  • coordination
  • data management
Job Description
Key Responsibilities: 1. Industry Collaboration & Placement Activities Build and maintain relationships with corporate organizations, HR professionals, and industry leaders. Coordinate campus recruitment drives, job fairs, and industry interactions. Identify employment opportunities and invite companies for on-campus/off-campus placements. Negotiate and finalize recruitment terms with employers. 2. Student Training & Skill Development Design and implement soft skills, technical, and aptitude training programs. Arrange workshops, mock interviews, and resume-building sessions. Guide students on career paths, higher studies, and competitive exams. 3. Internship & Project Coordination Facilitate internships and industrial visits for students. Coordinate with departments to align student projects with industry needs. 4. Data Management & Reporting Maintain placement records and prepare periodic reports for management and accreditation bodies. Track alumni career progress and leverage alumni networks for placements. 5. Branding & Outreach Represent the institution at industry forums, job fairs, and networking events. Develop placement brochures, newsletters, and promotional materials. Maintain online presence (website, LinkedIn, etc.) for placement-related communications.
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posted 4 weeks ago

Training - Manager

WEHYRE CORPORATE CONSULTING PRIVATE LIMITED
experience8 to 13 Yrs
Salary9 - 14 LPA
location
Hyderabad
skills
  • pantry
  • training
  • training management
  • housekeeping
  • hospitality
  • assosiate
Job Description
We are hiring, Position: Training - Manager Experience: 8-12years Salary: Upto 16LPA Location: Hyderabad Objective: To develop and deliver training programs for janitorial, pantry, and horticulture staff to ensure high standards of cleanliness, hygiene, and service. Key Responsibilities: - Design and conduct training sessions for janitors, pantry associates, and horticulture staff - Develop training modules and materials - Evaluate training effectiveness and identify areas for improvement - Ensure compliance with industry standards and regulations Requirements: - Experience in training management or a related field - Strong knowledge of cleaning, pantry operations, and horticulture practices - Excellent communication and interpersonal skills - Ability to develop and deliver engaging training programs Key Skills: - Training development and delivery - Leadership and team management - Communication and interpersonal skills - Knowledge of industry standards and regulations - If your interested share your CV here @Kavyawehyre25@gmail.com HR Kavya 6362915243
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posted 3 weeks ago

SOFTWARE DEVELOPERS / WEB DEVELOPERS / WEB designing live training internship

Guidance Placement Hiring For java /php /web desi / seo / android / web developers / software developers freshers
experience0 Yrs
Salary1.0 - 2.5 LPA
location
Gwalior, Jaipur+7

Jaipur, Noida, Kanpur, Gurugram, Delhi, Bhopal, Agra, Patna

skills
  • java
  • angular js
  • php
  • android
  • web designing
  • laravel
  • designing
  • ios developers
  • java developers
  • software developers
Job Description
Dear Candidates, Greeting of the day! We are  hiring  candidate:- Freshers /EXP BOTH candidates can apply for this SOFTWARE DEVELOPERS / WEB DEVELOPERS / WEB designing / SEO   Please note: We currently have openings for live project trainees or interns who will gain practical experience by working 8 hours per day. This experience will provide valuable industry knowledge and enhance your employability in these sectors. ANDROID DEVELOPERS JAVA DEVELOPERS /php /android developer / php laravel /flutter developer  react js /node js /angular PHP / WEB DESIGNING/ GRAPHICS / digital marketing   meenahr02@gmail.com Dear candidate Inter View going on cal this no  /   7428672681 noida /delhi INTERVIEW'S GOING ON:- URGENT OPENING  Interview - 10am to 5pmTiming Job Location - NOIDA / delhi  if you want to take more information please cont. on the below number.                       cont person - Mr. SINGH /mis NEHA / MR SADAB Time of Interview - 10 AM - 4 PM Joining - Immediate Note : Candidate have to carry following Documents while coming for the interview 1) 2 Passport Size Photograph 2) Updated Resume 3) Original Documents
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posted 5 days ago
experience3 to 5 Yrs
Salary7 - 8 LPA
location
Mumbai City
skills
  • good
  • communication
  • field
  • training
  • manager
  • trainer
Job Description
Description:  Key Responsibilities Develop and execute the annual capability-building plan in collaboration with regional heads and cluster managers. Lead and manage the Field Capability Building Team to drive performance, consistency, and engagement across all territories. Understand and define standard execution practices for UCO collection across various UCO categories and operating environments. Design, deliver, and refine training modules for field executives and cluster managers. Build industry-leading practices in sales capability, onboarding, market execution, and performance management. Track training effectiveness through field audits, capability scorecards, and performance metrics. Create learning content, including videos, SOPs, and demonstration materials, to institutionalize knowledge. Partner closely with Operations, Compliance, and Technology teams to ensure seamless capability alignment. Facilitate regular field immersion sessions to understand challenges and translate them into training solutions. Ensure high-quality induction for new hires across all sales and field roles.  What Were Looking For Bachelors degree or higher. Proven background in sales capability or operations training, preferably in FMCG, QSR, logistics, or field operations. 35 years of experience in general trade, with strong expertise in people development and field execution. Excellent selling skills, presentation ability, and facilitation expertise. Strong proficiency in Microsoft Office and video creation/editing tools. Ability and willingness to travel nationwide for field training and audits.  
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posted 2 months ago

Training and Quality Analyst

IMARQUE SOLUTIONS PVT. LTD.
experience1 to 4 Yrs
Salary1.5 - 3.0 LPA
location
Pune
skills
  • communication skills
  • strong analytical skills
  • problem solving
Job Description
Key responsibilities Monitoring and evaluation: Regularly monitor phone calls, chats, and emails to assess agent performance against quality parameters. Performance analysis: Analyze call and performance data to identify trends, root causes of issues, and areas for improvement. Feedback and coaching: Provide regular, constructive, one-on-one feedback to agents to help them improve their skills and performance. Training and development: Assist in developing, implementing, and conducting training programs for new and existing agents to improve skill sets and ensure consistent service quality. Process improvement: Collaborate with operations teams to identify and implement process improvements that enhance overall service quality and customer satisfaction. Reporting: Prepare and share daily, weekly, or monthly reports and dashboards on agent performance, quality scores, and key findings with management. Compliance: Ensure all customer interactions and agent actions comply with company policies, procedures, and regulatory requirements.    Qualifications Education: A bachelor's degree or equivalent experience in a relevant field. Experience: Previous experience in call center/BPO quality assurance, training, or a related role is often required. Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Proficiency in customer service software and tools. High attention to detail. Ability to manage time efficiently and handle multiple tasks. Strong coaching and feedback skills.  Need some one who can join on immediate basis.
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posted 2 weeks ago

Teacher training Coordinator

PHLOX RECRUITMENT SOLUTIONS (OPC) PRIVATE LIMITED Hiring For A CBSE School
experience3 to 8 Yrs
Salary3.5 LPA
location
Nanded, Parbhani
skills
  • teacher training
  • english language
  • coordinators
  • soft skills training
Job Description
We are looking for a candidate with excellent English communication skills and strong subject expertise. The candidate will be responsible for coordinating with the trainers (mentors) who will train teachers in English communication and the CBSE pattern of teaching. The role also includes conducting observations for mentors based on defined parameters, conducting fluency sessions for teachers who require additional support, training pre-primary teachers, reviewing lesson plans, and providing constructive feedback to teachers.
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posted 5 days ago

Process Training Manager

International BPO
experience1 to 5 Yrs
location
Hyderabad, Telangana
skills
  • Training Management
  • Training Needs Analysis
  • Induction
  • Orientation
  • Mentoring
  • Coaching
  • Workshops
  • Training Evaluation
  • Training Development
  • Training Methodologies
  • Training Trends
  • Training Best Practices
  • Elearning
  • Simulations
Job Description
As a Process Training Manager at a leading BPO in Hyderabad, you will play a key role in enhancing the training and development programs for the International Voice Process. Your responsibilities will include: - Identifying and assessing current and future training needs by conducting job analysis, career path evaluations, annual performance appraisals, and consulting with line managers. - Developing individualized training plans to address specific needs and expectations of the team members. - Conducting effective induction and orientation sessions for new hires. - Monitoring and evaluating the effectiveness and success of training programs regularly, including assessing the Return on Investment (ROI) and reporting on the outcomes. - Enhancing the current training methodologies and frameworks to align with the evolving requirements of the organization. - Tailoring training programs to address any process-related opportunities and challenges that may arise. - Keeping abreast of the latest training trends, developments, and best practices in the industry. - Utilizing a mix of traditional and modern training methods such as mentoring, coaching, e-learning, workshops, and simulations. - Scheduling training sessions, coordinating information cascade, and other interventions for the team members. - Reviewing and updating existing training materials and manuals to ensure their appropriateness and relevance. - Collaborating with managers to address learning issues, instructional problems, or new educational requirements for specific employees or departments. If you are passionate about training and development and have experience working as a Training Manager in an International BPO setting, this role offers you the opportunity to make a significant impact. The organization values immediate joiners and encourages candidates willing to relocate to apply. To express your interest in this position, you can email your CV to simmi@hiresquad.in or call at 8467054123.,
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posted 4 days ago

Training Manager

UNISON INTERNATIONAL CONSULTING (The Recruitment Company)
experience6 to 10 Yrs
location
Maharashtra
skills
  • Training program development
  • Stakeholder management
  • Presentation skills
  • Communication skills
  • Retail management
  • Luxury service standards
  • Fashion sensibility
  • Client experience enhancement
  • Performance tracking
  • Customer psychology
  • Brand storytelling
  • MS Office proficiency
Job Description
As a Training Manager at a luxury fashion house in Mumbai, India, your role is crucial in leading the learning and development agenda to ensure that all retail teams deliver an elevated, world-class client experience. Your deep understanding of luxury service standards, strong fashion sensibility, and ability to design and implement training programs will play a key role in enhancing brand knowledge, selling skills, and retail excellence. Key Responsibilities: - Design and deliver comprehensive training programs for retail staff including onboarding, product knowledge, visual merchandising, grooming, and luxury service etiquette. - Create brand-aligned learning modules focused on storytelling, clienteling, and elevated selling techniques. - Conduct seasonal collections training in collaboration with design and merchandising teams. - Organize leadership development workshops for Store Managers and Assistant Managers. Ensure uniform luxury service standards across all stores and points of sale. Train teams on CRM, clienteling tools, after-sales service, and customer experience protocols. Evaluate in-store service quality through audits, mystery shopping feedback, and store visits. Assess training needs through surveys, store performance metrics, and discussions with retail leadership. Track improvements in KPIs such as conversion rate, basket size, client retention, and service ratings post-training. Maintain training dashboards, attendance, assessments, and certification records. Develop high-quality training content: manuals, videos, e-learning modules, quick guides, and product briefs. Partner with marketing and product teams to create compelling brand storytelling and luxury communication guidelines. Implement digital learning solutions and microlearning formats for continuous skill development. Work closely with HR, Retail Operations, VM, Merchandising, and Marketing teams to align training with business goals. Support new store openings with tailored pre-opening training plans. Liaise with global/regional L&D counterparts (if applicable) to adapt global training frameworks. Qualifications Required: - Bachelor's degree in Fashion Management, Luxury Management, Retail Management, or related field. - 5-8 years of experience in retail training, preferably in luxury fashion, premium lifestyle, or high-end hospitality. - Experience training front-line teams in clienteling, selling skills, and service excellence. In this role, your commitment to elevating customer experience to luxury standards, along with your ability to inspire people, attention to detail, and passion for fashion and craftsmanship will be key to your success.,
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posted 4 weeks ago

Training & Development Coordinator

BHA FOODS PRIVATE LIMITED
experience3 to 8 Yrs
Salary4.5 - 10 LPA
location
Bangalore, Chennai+8

Chennai, Hyderabad, South Goa, Kolkata, Faridabad, Pune, Chandigarh, Mumbai City, Vadodara

skills
  • employee training
  • learning
  • training coordination
  • development
  • communication skills
Job Description
Job Description: We are looking for a dedicated and organized Training & Development Coordinator to support employee learning and growth within the organization. The role involves coordinating training programs, maintaining training records, and helping ensure that all employees receive the skills and knowledge they need to perform their jobs effectively. You will work closely with HR and different departments to plan and deliver training sessions, track attendance, and monitor overall learning progress. Key Responsibilities: Coordinate and schedule training sessions, workshops, and employee onboarding programs. Handle all training logistics such as communication, materials, attendance, and feedback. Maintain and update training records and reports. Support trainers, managers, and employees with learning and development needs. Assist in preparing training materials and presentations. Track employee participation and ensure timely completion of mandatory training. Collect feedback to improve training programs. Manage training-related communication and documentation. Desired Candidate Profile: Bachelors degree in any discipline (preferably HR, Business, or Education). 13 years of experience in training coordination, HR, or administration preferred. Good communication and organizational skills. Proficient in MS Office and comfortable with online meeting tools (Zoom, Teams, etc.). Detail-oriented, proactive, and a good team player. Key Skills: Training Coordination, Learning & Development, Employee Training, Communication Skills, HR Support, MS Office, Onboarding, Teamwork Employment Type: Full Time Experience: 3-9 Years  
posted 2 months ago

QUALITY AND TRAINING PROFILE FOR BPO

Navigant Digital Private Limited
Navigant Digital Private Limited
experience1 to 5 Yrs
Salary1.0 - 3.5 LPA
location
Delhi
skills
  • call monitoring
  • call audit
  • training
Job Description
DEAR  CANDIDATE IF YOU HAVE EXPERIENCE IN TRAINING AND QUALITY WITH SALES  CAMPAIGN WITH BPO  FEEL FREE  TO CONNECT WITH ME ON 9810650396 FOR IMMEDIATE JOINING   OR DROP THE WHATS APP OF YOUR RESUME ON 9810650396  wE ARE IN MAHAN CO OPERATIVE ARES  AND TGHE CLOSEST METRO STATION IS SARITA VIUHAR METRO STATION  OUR WEBSITE ADDREDD IS www.navigant.in  
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posted 1 month ago

Training Facilitator

ODH DEVELOPERS PRIVATE LIMITED
ODH DEVELOPERS PRIVATE LIMITED
experience18 to 23 Yrs
location
Iran, Singapore+18

Singapore, Surat, Oman, Saudi Arabia, Ambedkar Nagar, Kuwait, Janjgir Champa, Chennai, Ghaziabad, Nepal, Sudan, Hyderabad, Kolkata, Lakhimpur, Pune, Mumbai City, Turkey, Kenya, Indonesia

skills
  • problem
  • communication
  • time
  • leadership
  • management
  • budgeting
  • solving
  • skills
  • organizational
  • project
Job Description
We are looking for a Training Facilitator to prepare, coordinate and evaluate educational programs for our employees. Training Facilitator responsibilities include designing team and individual courses, maintaining records of curriculum and materials and gathering feedback on the quality of trainings from trainees, instructors and managers. To be successful in this role, you should be familiar with various educational techniques for different roles and skill sets. Ultimately, you will ensure our work environment helps employees develop their skills and fosters career advancement. Responsibilities Interview staff and managers to assess training needs Design training curriculum Organize in-house and offsite activities, like presentations, job simulations and role-playing exercises Manage employees subscriptions to conferences and e-learning courses Order instructional material (e.g. ebooks and manuals) Discuss career-pathing opportunities with managers Enrich courses with visual aids to engage trainees Measure outcomes from trainings Research and recommend learning equipment (e.g. platforms and projectors) Calculate and report on training costs
posted 1 week ago
experience1 to 3 Yrs
Salary3.0 - 3.5 LPA
location
Pune
skills
  • client relationship management
  • sales
  • bde
  • crm
  • b2b
  • lead generation
  • communication skills
  • business development
Job Description
Designation Business Development Executive  Gender Male Experience Required- 2-4yrs CTC- 4.50-5LPA Working Hours- 9.30am 5.30 pm Weekly Off- Sunday Qualification- Graduate/MBA Marketing    Job Description: Job Type: Full-Time Location: Pune (Need to Travel in Pune & Pimpri-Chinchwad) Job Summary: We are looking for a motivated and results-oriented Business Development Executive to drive sales, acquire new clients. The ideal candidate will have strong communication skills, a proactive sales approach & a Extrovert by nature Key Responsibilities: Sales & Client Acquisition: Identify and engage potential clients through cold calling, direct outreach, and in-bound inquiries. Attend business meetings, networking events, and industry forums to generate leads. Maintain client records, sales data, and follow-ups using CRM tools for seamless pipeline management. Meeting all the new clients & pitching them the introductory program. He will attend all the sessions at initial level to understand the product well. Should wear proper formals. Should be ready to do offline meetings Business Economics/Studies should be his favourite subject Should have a positive & growth-oriented approach towards his life and carrier.  Qualifications & Skills: 1-2 years of experience in sales, preferably in B2B or service-based industries. Familiarity with CRM software and sales tracking tools. Basic understanding of digital marketing principles, including social media and email marketing. Strong communication and interpersonal skills with a client-focused mindset. Proficiency in MS Office Suite and digital marketing tools. Ability to work independently and as part of a team in a fast-paced environment.  
posted 6 days ago
experience4 to 8 Yrs
location
Karnataka
skills
  • Content writing
  • Training delivery
  • Understanding Client Manufacturing processes
  • Content preparation
  • Manufacturing processes knowledge
  • Training solutions development
  • MS Office proficiency
Job Description
As an SME (Technical Mechanical) in our company, your role will involve understanding client manufacturing processes in industries such as Steel, Aluminium, Automotive, Cement, Sugar, Foundry, etc. Your responsibilities will include: - Understanding client manufacturing processes and new processes in various industries with input and visits - Preparation of content using data from internet sources, client inputs, and plant visits - Understanding different manufacturing processes and safety-related criticalities - Building training solutions for skilling or upskilling employees - Curating and co-developing high-quality training content - Demonstrating good content writing ability and proficiency in MS Office - Delivering or overseeing training delivery - Being ready to travel to client locations as and when required You should have a Technical Diploma in Mechanical with 4 to 6 years of experience in any process industry related to shop floor work, manufacturing processes, utilities servicing, and plant maintenance. This is a contractual position based in Bangalore, Kolkata, or Pune.,
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posted 6 days ago

POSP - Training Lead

Jio Insurance Broking Limited
experience5 to 10 Yrs
location
Maharashtra, Navi Mumbai
skills
  • Life Insurance
  • General Insurance
  • Health Insurance
  • Stakeholder Management
  • Communication Skills
  • Presentation Skills
  • Analytical Ability
  • Process Design
  • Compliance Management
  • Training Development
  • IRDAI regulatory compliance
  • Digital Learning Solutions
  • Techsavvy
  • Certification Management
  • CrossFunctional Collaboration
Job Description
As a highly motivated and experienced Training Professional, you will lead the Training and Development Vertical for the POSP Distribution Channel at Jio Insurance Broking Limited. Your responsibilities will include designing, developing, and deploying scalable training programs for a large digitally-enabled POSP network. You will focus on digital learning tools, IRDAI regulatory compliance, and impacting POSP activation, productivity, and performance through effective learning interventions. - Develop and execute a digital training strategy covering pre-licensing, product, sales, compliance, and soft skills for the POSP lifecycle. - Design engaging digital learning content and ensure its relevance with product features, process changes, and regulatory amendments. - Manage POSP certification, licensing, and renewal processes per IRDAI guidelines. - Implement an LMS to track training and certification, integrating risk and regulatory alignment modules. - Drive digitization of training and certification for the POSP channel. - Collaborate with internal Tech Teams to integrate the LMS and training platforms with core distribution systems. - Develop KPIs for training effectiveness, track activation rates, and productivity lift. - Design specialized training modules to enhance product knowledge, commercial acumen, and sales techniques. - Act as the Training Subject Matter Expert, partnering with Management, Product, Sales, and Operations Teams. ### Candidate Profile **Must-Have Experience:** - 5-10+ years of experience in Training & Development within the Insurance/Financial Services/Insurer Distribution Space. - Deep understanding of IRDAI regulatory requirements related to training, certification, and licensing for POSP or Agency Channels. - Experience in designing and deploying Digital Learning Solutions. - Strong understanding of Life, General, and Health Insurance Product Categories and Sales Processes. - Ability to translate Business Performance Gaps into effective Training Interventions. **Skills & Competencies:** - Exceptional Communication and Presentation Skills. - Tech-savvy with Hands-On Experience in Managing Digital Tools and LMS Platforms. - Strong Analytical Ability to Measure and Report on Training Effectiveness Metrics. - Strong Stakeholder Management and Cross-Functional Collaboration Skills. **Education:** - Graduate/Post-Graduate in Business, HR, Training, or a Related Field. - Mandatory: Relevant IRDAI Certifications. - Additional Certifications in Insurance, Instructional Design, or Digital Learning preferred. If you join Jio Insurance Broking Limited, you will have the opportunity to own and scale the complete Learning Ecosystem for one of the largest and fastest-growing digital distribution channels in India. You will have a high-visibility Leadership Role with direct accountability for the Knowledge and Competence of the POSP Network. Additionally, you will work in a Technology-Driven Environment where Digital Transformation is at the core of the Business Strategy.,
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posted 6 days ago

Manager Training & Quality

Indian School of Business
experience5 to 9 Yrs
location
Hyderabad, Telangana
skills
  • Training facilitation
  • Coaching
  • Quality assurance processes
  • Analytical skills
  • Communication skills
  • Stakeholder management
  • Sales techniques
  • Customer service best practices
  • CRM tools
  • LMS platforms
Job Description
As the Training and Quality Manager for Telesales and Service at Indian School of Business, your primary responsibility is to drive performance excellence by designing and executing impactful training programs and quality assurance frameworks for inside sales teams and customer service representatives in a fast-paced EdTech environment. **Key Responsibilities:** - Develop and deliver structured onboarding and refresher training programs for telesales executives and service representatives. - Train teams on EdTech product knowledge, CRM usage, pitch structuring, objection handling, compliance, and soft skills. - Conduct regular training needs analysis (TNA) based on call audits, sales data, and feedback from team leads/managers. - Create training content tailored to different customer profiles and sales cycles. - Define and implement call quality parameters, SLAs, and evaluation rubrics for telesales and customer service calls. - Conduct regular audits of inbound and outbound calls to assess compliance, customer centricity, and communication quality. - Track KPIs such as conversion rates, talk-to-sale ratios, call handling time, CSAT, and QA scores. - Liaise with Sales, Customer Experience, Product, and Marketing teams to stay aligned on campaigns, messaging, and updates. **Key Skills & Competencies:** - Strong training facilitation and coaching skills for adult learners in telesales/service environments. - Proven experience in setting up and scaling quality assurance processes in high-volume call centers. - Knowledge of sales techniques and customer service best practices. - Familiarity with CRM tools, LMS platforms, dialers, and QA systems. - Analytical skills to interpret performance metrics and derive actionable insights. - Excellent communication, presentation, and stakeholder management skills. **Preferred Qualifications:** - Bachelor's degree in Business, Marketing, Communications, or a related field. - 5+ years of experience in telesales/customer service training and quality management. - Certifications in Training, Coaching, Quality, or Contact Center Management are a plus. **Success Metrics:** - Improvement in agent sales performance and productivity post-training - Higher QA compliance and call quality scores - Increase in conversion rates and customer satisfaction - Reduction in ramp-up time for new hires - Enhanced agent retention and engagement To apply, please write to talent_acquisition@isb.edu. (Note: Any additional details of the company were not included in the provided job description),
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posted 6 days ago

Training & Placement Officer (TPO)

PERSISTENT NETWORKS PVT. LTD.
experience2 to 6 Yrs
location
Bhubaneswar
skills
  • Interpersonal skills
  • Networking skills
  • Training
  • HR
  • Placement coordination
  • Presentation skills
  • Strong communication
  • Organizational skills
  • Counselling skills
  • Mentoring skills
Job Description
As a Training & Placement Officer, your role involves preparing students for industry requirements and facilitating successful placement opportunities with reputed companies. You will be responsible for coordinating training programs, workshops, and industry-focused sessions for students. Additionally, you will build and maintain strong relationships with companies to enhance placement activities. Your key responsibilities include: - Coordinating training programs, workshops, and industry-focused sessions. - Building and maintaining strong relationships with companies for placement activities. - Identifying job opportunities and regularly sharing them with students. - Conducting mock interviews, aptitude tests, and soft-skill training sessions. - Guiding students in resume building, interview preparation, and career planning. - Tracking student progress and maintaining placement records. - Preparing reports for management on training and placement activities. - Collaborating with academic teams to align training with industry needs. - Collaborating with faculty and management for training and placement initiatives. In terms of qualifications and skills required for this role, you should possess: - Bachelor's degree. - Strong communication and interpersonal skills. - Ability to interact confidently with students and corporate professionals. - Knowledge of current industry trends, hiring processes, and job roles. - Good organizational, planning, and networking skills. - Experience in training, HR, or placement coordination (preferred). - Strong industry and corporate connections. - Good presentation, counseling, and mentoring skills. - Ability to work under targets and deadlines. The salary for this position is negotiable based on experience. If you have a passion for preparing students for the industry and enjoy facilitating successful placements, this role in Bhubaneswar, Odisha, could be a great fit for you.,
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posted 6 days ago
experience3 to 7 Yrs
location
Panchkula, Haryana
skills
  • Program Management
  • Curriculum Development
  • Communication
  • Interpersonal Skills
  • Analytical Thinking
  • Training Development
Job Description
Job Description You will be working part-time on-site as a Freelance Leadership Training Program Trainer for BPO Managers in Panchkula. Your main responsibility will be to design and deliver customized leadership training programs for BPO managers. This will involve creating training curriculums, conducting workshops, and guiding participants to enhance their skills for better managerial performance in the BPO industry. Key Responsibilities - Plan and organize leadership training programs tailored to the specific needs of BPO managers - Develop effective training curriculums that address the challenges faced by managers in the BPO sector - Facilitate engaging workshops and interactive sessions to enhance participants" leadership skills - Guide and mentor participants through skill development activities to improve managerial performance Qualifications - Proficient in Program Management and Analytical Thinking - Demonstrated expertise in Training & Development and Curriculum Development - Experience in conducting professional training sessions, particularly for management-level participants - Excellent communication and interpersonal skills to engage effectively with a diverse audience - Background or experience in the BPO sector is advantageous - A bachelor's degree in a relevant field is preferred - Willingness to work on-site in Panchkula,
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posted 6 days ago
experience2 to 6 Yrs
location
Kozhikode, Kerala
skills
  • Sales Training
  • Behavioral Science
  • Persuasion
  • Communication
  • Objection Handling
  • Negotiation Skills
  • Coaching
  • Analytical Skills
  • Interpersonal Skills
  • Sales Psychology
  • Structured Sales Methodologies
  • Client Psychology
Job Description
You will be responsible for designing and conducting comprehensive sales psychology-based training programs for Business Development Executives (BDEs), Team Leaders, and Sales Managers. Your role will involve implementing structured sales frameworks adapted for the education sector, delivering impactful sessions on client psychology, persuasion, communication, and objection handling. Additionally, you will conduct role plays, live simulations, and feedback sessions to enhance negotiation and closing skills. It will be your duty to evaluate training effectiveness and collaborate with leadership to address specific team performance gaps. Your goal will be to ensure measurable improvements in conversion rates, objection handling, and overall sales performance through scientific training interventions. Key Responsibilities: - Design and conduct sales psychology-based training programs for BDEs, Team Leaders, and Sales Managers. - Implement structured sales frameworks adapted for the education sector. - Deliver impactful sessions on client psychology, persuasion, communication, and objection handling. - Conduct role plays, live simulations, and feedback sessions to enhance negotiation and closing skills. - Evaluate training effectiveness and collaborate with leadership to address team performance gaps. - Ensure measurable improvements in conversion rates, objection handling, and overall sales performance through scientific training interventions. Qualifications Required: - Proven experience in corporate sales training, preferably in the education, B2C, or service-based industry. - Deep understanding of sales psychology, persuasion principles, and behavioral frameworks. - Strong facilitation and coaching skills with an engaging training style. - Analytical mindset to assess sales team performance and adapt training accordingly. - Excellent communication, observation, and interpersonal skills. About Eduport: Eduport Academy is a leading education platform committed to transforming academic excellence through innovative teaching and technology-driven learning solutions. The company believes in continuous growth for both students and the team. As part of the expansion, they are seeking a Scientific Sales Trainer to empower the sales force using psychology-backed, structured sales training to achieve higher performance and sustainable results.,
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