130 User Journeys Jobs in Pudukkottai

Role Overview: You are a Senior Data Analyst with expertise in Power BI and a strong foundation in AI/ML concepts. Your main responsibilities include designing and developing advanced dashboards, driving data insights, and applying machine learning techniques to support business decision-making. Additionally, you will collaborate with cross-functional teams, translate business requirements into data-driven solutions, and guide junior analysts with best practices. Key Responsibilities: - Dashboarding & Reporting - Design, develop, and optimize interactive Power BI dashboards and reports for multiple business functions. - Ensure data accuracy, reliability, and user-friendly visualization for decision-making. - Data Analysis & Insights - Perform deep-dive analysis to identify business trends, patterns, and improvement opportunities. - Develop KPIs, metrics, and automated reporting frameworks. - AI / ML Integration - Apply machine learning models (predictive, classification, clustering, etc.) to support business use cases. - Collaborate with data science teams to integrate AI/ML outputs into Power BI reports. - Support experimentation (A/B testing, forecasting, anomaly detection) to improve processes and outcomes. - Collaboration & Leadership - Partner with stakeholders to understand business requirements and translate them into analytical solutions. - Mentor junior analysts in Power BI best practices, data storytelling, and analytical techniques. Qualification Required: - Bachelor's or Master's degree in Data Science, Computer Science, Statistics, Mathematics, or related field. - 5+ years of experience in data analysis and visualization. - Expert-level knowledge in Power BI (DAX, Power Query, data modeling, performance tuning). - Strong SQL skills and experience with relational databases. - Hands-on knowledge of AI/ML techniques (regression, classification, clustering, forecasting). - Experience with Python or R for data analysis and machine learning. - Strong analytical, problem-solving, and storytelling skills. About The Company: The company aims to facilitate professionals in their job search and hiring processes. The TALENTMATE Portal serves as a platform to connect job seekers with potential employers, offering support and guidance throughout the journey.,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems Look no further! Join us in shaping the future of the automotive marketplace! At ACV, we focus on the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates and to support this, we offer industry-leading benefits and wellness programs. **Role Overview:** - Actively and consistently support all efforts to simplify and enhance the customer experience. - Review requirement documentation, ensuring a strong understanding of the request and helping identify gaps. - Design and document test scenarios, verifying with the developers and ensuring your target outcomes are in alignment with theirs. - Test and document change scenarios with exceptional detail orientation and a commitment to achieving completeness and accuracy before approving for production. - Demonstrate thorough testing by properly identifying defects and bugs prior to changes going into production. - Ensure all test scenarios, success and failures, are properly documented in adherence to SOX change process requirements. - Present proficient understanding of scenario conditions and repeat all impacted test scenarios when a bug/defect is identified. Ability to thoroughly document any test scenarios that were not repeated after the discovery. - Complete production smoke testing to ensure migration to production matches the approved change request. - Track and produce analytics of defects caught prior to production versus in production and adjust testing scenarios as appropriate. - Perform additional duties as assigned. **Qualification Required:** - Ability to read, write, speak, and understand English. - Bachelor's degree preferred. - 2+ years of experience in testing & QA. If you are someone who values Trust & Transparency, puts People First, believes in Positive Experiences, practices Calm Persistence, and never settles for mediocrity, then ACV is the place for you. Join us in shaping the future of the automotive marketplace! Apply Now.,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV) has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as True360 and Data Services. ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems, look no further! Join us in shaping the future of the automotive marketplace! At ACV, we focus on the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates and to support this, we offer industry-leading benefits and wellness programs. **Role Overview:** - ACV Auctions is looking for a Senior Engineer to join our NextGen team and work on our SaaS Product, MAX Digital. The position will focus on frontend development & maintenance of Vue2 & Vue3 features & services hosted in AWS and utilizing MongoDB and GraphQL. - The ideal candidate has a strong background and proven track record designing, architecting, and developing enterprise applications in VueJS, a penchant for high-quality code, and a team-minded approach to development. **Key Responsibilities:** - Architect and design features & systems from the ground up - Develop new features written in Vue2 & 3 - Maintain and extend the existing codebase, adapting to pre-existing patterns and tracing the code's path of execution - Plan, Execute, & Lead new feature and refactor projects - Aide team in triage of incoming Customer & Stakeholder reported issues - Enhance and maintain a dedicated and unwavering engineering focus on the current versions of our products utilized by our customers **Qualifications Required:** - Bachelors Degree in computer science or a related technical discipline or equivalent - Experience architecting and designing systems from the ground up - Experience working with a geographically dispersed team across multiple time zones - 5 years+ experience working with VueJS, MongoDB, GraphQL, SQL - Experience integrating 3rd-party APIs - Experience using and integrating with cloud services, specifically: AWS RDS, S3, SQS, SNS, Lambdas, Docker / Containers - Experience working in an Agile environment, and with Agile best practices & ceremonies - Top-notch communication skills If you are looking to be part of a team that values Trust & Transparency, puts People First, believes in Positive Experiences, practices Calm Persistence, and never settles, then apply now to join ACV in shaping the future of the automotive marketplace!,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as True360 and Data Services. ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems, look no further! Join us in shaping the future of the automotive marketplace! At ACV, we focus on the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates and to support this, we offer industry-leading benefits and wellness programs. Role Overview: - Own the end-to-end development of machine learning models and datasets to solve critical business challenges and meet product needs. - Drive innovation by continuously tracking and integrating state-of-the-art advancements of computer vision and deep learning into Monks AI solutions. - Identify and solve key business problems with data-driven, actionable insights. - Deliver high-impact results through meticulous planning, rigorous testing, and smooth deployment of machine learning solutions. - Mentor and support junior team members, cultivating a culture of excellence and collaboration. - Collaborate with product, business, and technical teams to align on priorities, estimate efforts, and adapt to feedback. - Ensure long-term reliability and scalability through robust documentation and testing practices. Qualification Required: - 5+ years of experience in computer vision, data science, or related fields, with a proven track record of delivering impactful results. - Strong foundation in machine learning, computer science, statistical modeling, and data processing pipelines. - Proficiency in Python and SQL for data manipulation and model development. - Solid experience deploying machine learning models into production environments. - A proactive approach to aligning with business needs and driving team-wide innovation. - Strong communication skills to explain technical concepts to non-technical stakeholders. - Fluent in English, enabling effective collaboration across global teams.,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACVs network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems, look no further! Join us in shaping the future of the automotive marketplace! At ACV, we focus on the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates and to support this we offer industry-leading benefits and wellness programs. Role Overview: - As a Senior Backend Software Developer at ACV, you will take ownership of designing, building, and optimizing robust and scalable software solutions. Your expertise and leadership will drive innovation, mentor junior developers, and contribute to the overall technical strategy of the organization. Key Responsibilities: - Software Development - Design, develop, test, and deploy high-quality software solutions in alignment with business requirements. - Write clean, maintainable, and efficient code while adhering to best practices and coding standards. - Debug and resolve complex technical issues in a timely manner. - Technical Leadership - Provide mentorship and technical guidance to junior and mid-level developers. - Lead technical discussions, code reviews, and design sessions. - Stay abreast of emerging technologies and propose innovative solutions to improve systems. - Architecture and Design - Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs. - Architect scalable, secure, and maintainable software systems that meet performance and reliability standards. - Optimize system performance and ensure solutions are future-proof. - Collaboration and Communication - Work closely with cross-functional teams, including product management, UX/UI design, and QA, to deliver on project goals. - Clearly communicate technical concepts and solutions to non-technical stakeholders. - Contribute to and promote a culture of continuous learning and improvement within the team. Qualifications: - BS degree in Computer Science or a related technical discipline or equivalent practical experience. - 8+ years of experience in software development with demonstrated expertise in Golang or equivalent. - Strong understanding of software architecture, design patterns, and development methodologies. - Strong knowledge of Kubernetes and Docker. - Experience with relational and distributed databases, version control systems, automated testing, and CI / CD. - Experience with cloud platforms (e.g., AWS, Azure, GCP). - Experience with Agile or Scrum methodologies is a plus. - Proven ability to lead technical projects from conception to completion. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills, with a collaborative mindset.,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as True360 and Data Services. ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems, look no further! Join us in shaping the future of the automotive marketplace! Role Overview: - **Software Development** - Design, develop, test, and deploy high-quality software solutions in alignment with business requirements. - Write clean, maintainable, and efficient code while adhering to best practices and coding standards. - Debug and resolve complex technical issues in a timely manner. - **Technical Leadership** - Provide mentorship and technical guidance to junior and mid-level developers. - Lead technical discussions, code reviews, and design sessions. - Stay abreast of emerging technologies and propose innovative solutions to improve our systems. - **Architecture and Design** - Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs. - Architect scalable, secure, and maintainable software systems that meet performance and reliability standards. - Optimize system performance and ensure solutions are future-proof. - **Collaboration and Communication** - Work closely with cross-functional teams, including product management, UX/UI design, and QA, to deliver on project goals. - Clearly communicate technical concepts and solutions to non-technical stakeholders. - Contribute to and promote a culture of continuous learning and improvement within the team. Qualification Required: - BS degree in Computer Science or a related technical discipline or equivalent practical experience. - 8+ years of experience in mobile software development with demonstrated expertise in React Native, or equivalent. - Strong understanding of software architecture, design patterns, and development methodologies. - Experience with version control systems, automated testing, and CI / CD. - Experience with Agile or Scrum methodologies is a plus. - Proven ability to lead technical projects from conception to completion. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills, with a collaborative mindset. If you are interested in working with a company that values Trust & Transparency, People First, Positive Experiences, Calm Persistence, and Never Settling, ACV Auctions is the place for you.,

Job Description: If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry, and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as True360 and Data Services. ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems Look no further! Join us in shaping the future of the automotive marketplace! At ACV, we focus on the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates and to support this we offer industry-leading benefits and wellness programs. Who We Are Looking For: ACV Auctions is looking for a Senior Engineer to join our NextGen team and work on our SaaS Product, MAX Digital. The position will focus on backend development & maintenance of NodeJS features & services hosted in AWS and utilizing MongoDB and GraphQL. Key Responsibilities: - Architect and design systems from the ground up - Develop features written in NodeJS for our NextGen SaaS platform - Maintain and extend existing codebase, adapting to pre-existing patterns and tracing the code's path of execution - Plan, Execute, & Lead new feature and refactor projects - Aid team in triage of incoming Customer & Stakeholder reported issues - Enhance and maintain a dedicated and unwavering engineering focus on the current versions of our products utilized by our customers Qualification Required: - Bachelor's Degree in computer science or a related technical discipline or equivalent - Experience architecting and designing systems from the ground up - Experience working with a geographically dispersed team across multiple time-zones - Top-notch communication skills - Experience working in MongoDB - Experience working with GraphQL - Experience working with SQL - Experience integrating 3rd-party APIs - Experience using and integrating with cloud services, specifically: AWS RDS, S3, SQS, SNS, Lambas, Docker / Containers - Experience working in an Agile environment, and with Agile best practices & ceremonies Additional Details: Our Values: - Trust & Transparency - People First - Positive Experiences - Calm Persistence - Never Settling,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. ACV Auctions in Chennai, India are looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. Our global product and technology organization spans product management, engineering, data science, machine learning, DevOps and program leadership. What unites us is a deep sense of customer centricity, calm persistence in solving hard problems, and a shared passion for innovation. If you're looking to grow, lead, and contribute to something larger than yourself, we'd love to have you on this journey. Let's build something extraordinary together. Join us in shaping the future of automotive! At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry-leading benefits and wellness programs. Our software engineering teams operate on a few common principles, working on interesting and challenging problems, enabling autonomy to develop and deploy the best solutions, and being surrounded by great engineers and a warm culture. These tenets allow our engineering teams to have a large business impact and product ownership, which is critical to ACV Auctions" continual growth. If you are a highly skilled and experienced Software Developer, ACV is looking for you to join the dynamic development team. As a Developer, you will take ownership of designing, building, and optimizing robust and scalable software solutions. Your expertise and leadership will drive innovation, mentor junior developers, and contribute to the overall technical strategy of our organization. We value practical software experience in addition to a thorough understanding of computer science fundamentals. The technologies you are familiar with are less important to us than your ability to solve complex software problems, apply software engineering best practices, and work in a collaborative work environment. **Key Responsibilities:** - Design, develop, test, and deploy high-quality software solutions in alignment with business requirements. - Write clean, maintainable, and efficient code while adhering to best practices and coding standards. - Debug and resolve complex technical issues in a timely manner. - Provide mentorship and technical guidance to junior and mid-level developers. - Lead technical discussions, code reviews, and design sessions. - Stay abreast of emerging technologies and propose innovative solutions to improve our systems. - Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs. - Architect scalable, secure, and maintainable software systems that meet performance and reliability standards. - Optimize system performance and ensuring solutions are future-proof. - Work closely with cross-functional teams, including product management, UX/UI design, and QA, to deliver on project goals. - Clearly communicate technical concepts and solutions to non-technical stakeholders. - Contribute to and promote a culture of continuous learning and improvement within the team. **What You Will Need:** - BS degree in Computer Science or a related technical discipline or equivalent practical experience. - 3+ years of experience with programming in at least one of the following: Blazor, C#. React-Native experience is considered a bonus. - Strong understanding of software architecture, design patterns, and development methodologies. - Experience with version control systems, automated testing, and CI / CD. - Experience with Agile or Scrum methodologies is a plus. - Proven ability to lead technical projects from conception to completion. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills, with a collaborative mindset. If you are interested in joining a company that values Trust & Transparency, People First, Positive Experiences, Calm Persistence, and Never Settling, ACV is the place for you. When you apply to a job on this site, the personal data contained in your application will be collected by ACV Auctions Inc. and/or one of its subsidiaries ("ACV Auctions"). By clicking "apply", you hereby provide your consent to ACV Auctions and/or its authorized agents to collect and process your personal data for the purpose of your recruitment at ACV Auctions and processing your job application. ACV Auctions may use services provided by a third-party service provider to help manage its recruitment and hiring process. For more information about how your personal data will be processed by ACV Auctions and any rights you may have, please review ACV Auctions" candidate privacy notice here. If you have any questions about our privacy practices, please contact datasubjectrights@acvauctions.com.,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. ACV Auctions in Chennai, India are looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles in corporate, operations, and product and technology. Our global product and technology organization spans product management, engineering, data science, machine learning, DevOps and program leadership. What unites us is a deep sense of customer centricity, calm persistence in solving hard problems, and a shared passion for innovation. If you're looking to grow, lead, and contribute to something larger than yourself, we'd love to have you on this journey. Let's build something extraordinary together. Join us in shaping the future of automotive! At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs. **Role Overview:** The Team Lead, Customer Success Lead is responsible for providing coaching, training, and mentorship to drive customer success team members to hit and exceed their individual and team goals. This role utilizes processes and procedures to drive team performance through first-level coaching and identifying opportunities for enhancement. The Team Lead, Customer Success collaborates across departments to advocate for customers and contribute to ACV's overall growth strategy. **Key Responsibilities:** - Actively and consistently support all efforts to simplify and enhance the customer experience. - Responsible for the hiring, onboarding and performance management of the Teammates within the department. - Lead, coach and empower the customer success team to be successful in their roles. - Continuously coach and train team members to provide excellent customer service to both internal and external customers. - Constantly work cross-functionally with ACV teammates to build and maintain high quality, genuine relationships to be best positioned to be effective and efficient in resolving customer escalations in a timely manner. - Bridge inner department gaps and promote teamwork across the company. - Oversee and manage escalations for assigned teams accounts. - Foster a positive team culture and participate in team development including, hiring, onboarding, career development and performance management. - Continuously identify opportunities for improvement on the Customer Success Team and address failure points to help improve the team's workflow to create efficiencies. - Act as the voice of the customer internally; as the steward of the customer relationship, work cross functionally with other departments to ensure strong and consistent customer message is embedded in processes. - Artfully influence and nudge both ACV teammates and customers alike to get issues to resolution as quickly and cleanly as possible. - Perform additional duties as assigned. **Qualifications Required:** - High School or GED - required - 4 Year / Bachelors Degree - preferred - 4 year(s) Customer service experience - Progressive supervisory experience preferred. - Ability to read, write, speak and understand English. - Experience leading, supervising, or managing people preferred. - Demonstrated collaboration, time management, influencing, and prioritization skills - Deep knowledge of dealership operations is a plus - Proven negotiation, mediation, decision making, and de-escalation skills. - Ability to remain calm under pressure - Previous experience at ACV or specialized experience from traditional auctions is a plus - Prior leadership experience a plus Please note that this position will support US business hours.,

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data-driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling, and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital, and ACV Capital within its Marketplace Products, as well as True360 and Data Services. ACV Auctions is opening its new India Development Center in Chennai, India, and we're looking for talented individuals to join our team. As we expand our platform, we're offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems, look no further! Join us in shaping the future of the automotive marketplace! At ACV, we focus on the Health, Physical, Financial, Social, and Emotional Wellness of our Teammates and to support this we offer industry-leading benefits and wellness programs. **Key Responsibilities:** - Actively and consistently support all efforts to simplify and enhance the customer experience. - Lead end-to-end full lifecycle recruitment. Serve as a strategic talent advisor through designing and executing recruiting strategies that align with the business. - Act as a subject matter expert, influencer, and problem solver by addressing talent gaps and future talent needs across multiple markets to ensure deliverables. - Attend external recruiting events and job fairs to market ACV's culture and career opportunities. - Build strategic hiring plans to attract extraordinary talent for the execution of successful critical hires. - Recommend ideas and strategies related to recruitment that will contribute to the long-term growth of the company, implementing any new processes to deliver the highest quality results. - Successfully manage, prioritize and close searches against a timeline and leverage metrics to drive deliverables. - Provide exceptional candidate and client experience throughout the talent acquisition process. - Utilize critical thinking skills to create recruitment plans with creative solutions. - Optimize the applicant tracking system (Dayforce), recruiting tools, and platforms to review monthly, quarterly, and ad-hoc recruitment metrics to ensure target time to fill, aging, and other metrics are on track to successful achievement of goals. - Perform additional duties as assigned. **Qualifications Required:** - 4 Year / Bachelors Degree in business, human resources, communications, or a related field required. - 8 years of full lifecycle recruiting with a high degree of integrity, confidentiality, and problem-solving skills. - Ability to read, write, speak, and understand English. - Demonstrated knowledge of Microsoft Office or G-Suite (Excel, Word, etc.). - Serve as a strategic hiring expert with proven relationship-building skills and ability to influence and quickly establish credibility with business leaders and stakeholders. - Experience developing hiring strategies to identify top talent with different sourcing techniques and tools while working with little direct supervision in a collaborative team environment. - Experience managing and prioritizing complex, high-volume searches while delivering outstanding client service and acting as an advocate throughout the interview and hiring process.,