313 Voice Blended Jobs in Chennai

We Are Hiring Voice Process! Location: Chennai (Perungudi) Required Skills:Good English with any one of the following languages:Tamil / Telugu / Malayalam / Hindi Experience:Freshers & Experienced candidates can apply Shift:Rotational Shift & Rotational Week Off Qualification:Graduation (Any Stream) Job Type:Full-time, Permanent Salary: Freshers: 12.5K to 14K (based on interview performance) Experienced: Up to 20,000 (Based on previous CTC) Petrol Allowance:Up to 2,000 per month (Pro-rata basis for one-side travel for candidates coming by bike) Contact:Saran 99528 29540,Sasi 98405 11540,Hemakumar 99529 82540,Abinaya 96001 60540,Lathis 96000 48540,prateep 81481 07540,Vignesh 95002 80540

Job Title: Customer Support Voice Process Location: Chennai Work Mode: Work From Office (5 Days) Shift: Night Shift Experience: Minimum 1 Year Job Description: We are hiring Customer Support Executives (Voice Process) to join our dynamic customer service team in Chennai! If you have strong communication skills, a customer-first attitude, and the ability to handle queries effectively in a fast-paced environment wed love to hear from you! Key Responsibilities: Handle inbound and outbound customer calls in a professional and courteous manner. Take complete ownership of customer issues, complaints, and inquiries, ensuring timely resolution. Maintain customer satisfaction and service quality standards. Demonstrate strong verbal communication and listening skills over the phone. Accurately document customer interactions and feedback. Adapt quickly to process updates, tools, and product changes. Preferred Candidate Profile: Education: HSC / Graduate Experience: Minimum 1 year in a voice process (BPO/BPM preferred) Skills Required: Excellent spoken and written English communication Strong interpersonal and customer service skills Good comprehension and problem-solving ability Other Requirements: Comfortable with Night Shifts Work from Office (Chennai location) Full-time students are not eligible Additional Information: Industry Type: BPM / BPO Department: Customer Success / Service Employment Type: Full-Time, Permanent Role Category: Voice Process Source: Walk-in Interested Candidates: Kindly share your updated CV to priyanka@hr-hyre.com Contact: 9902968612

We have a new hiring requirement and would like your support in sourcing suitable profiles for the same. Please find the details below: Position : Site visit coordinator (voice process) Location: Chennai(manapakkam,gerugampakkam,paddapai,pammal,shollinganallur,perambur,perumbakkam,iyyappanthangal,porur,kundrathur,velacherry) Experience: 1 - 5 Years (Voice Process / Real Estate Preferred)Gender: FemaleWeek Off: Tuesday Notice: immediate to 10 days Key Responsibilities: Coordinate and schedule site visits for potential customers. Handle inbound and outbound calls related to property visits. Explain project details, amenities, and location benefits to clients. Maintain daily visit reports and follow up with customers post-visit. Coordinate with the sales team to ensure a smooth site experience. Manage customer queries with a polite and professional approach. Requirements: Good communication and convincing skills. Prior experience in real estate / customer support preferred. Basic knowledge of MS Office Pleasant personality and customer-centric attitude. Perks & Benefits: Attractive incentives based on performance. Growth opportunities within the organization

You are a talented Conversational Designer with over 5 years of experience, tasked with creating engaging and scalable conversational experiences across various platforms. You will be responsible for gathering technical requirements, designing conversational flows, creating prototypes, and delivering chatbot and virtual assistant experiences. Your role involves contributing to conversational UI, interactions, and visual tone in alignment with brand principles, using data-driven insights to propose content changes, and collaborating with teams to address complex healthcare challenges. Key Responsibilities: - Gather technical and product-specific requirements, design conversational flows, create prototypes, and deliver scalable chatbot and virtual assistant experiences. - Contribute to conversational UI, interactions, and visual tone, ensuring alignment with brand and content principles. - Use data-driven insights to propose content changes balancing user needs, business goals, and expert recommendations. - Collaborate across teams to address complex healthcare challenges using human-centered design thinking and impactful storytelling. - Deliver user needs analyses with clearly defined workflows to inform development and system architecture. - Partner with research and insight teams to assess user behavior and language, uncover hidden needs, and summarize insights for continuous improvement. - Act as a champion of Conversation Design, driving cultural adoption and reimagining customer experiences across multiple channels. Qualifications Required: - Proven experience in conversational design, UX writing, or interaction design, managing multiple projects of varying complexity. - Understanding of natural language technologies, APIs, and conversational tech stacks, with the ability to design within current capabilities and limitations. - Solid knowledge of user experience research and design methodologies. - Experience with conversation design tools, frameworks, and metrics to improve CXD adoption and user outcomes. - Strong organization, self-management, and Agile project execution skills. - Skilled in design thinking exercises and human-centered facilitation methods to solve complex problems. - Excellent verbal and written communication skills, able to present effectively to cross-functional teams and leadership. Company Additional Details: You must be a quick learner, adaptable to new technologies and frameworks, with a strong collaborative mindset and the ability to work across large, diverse teams. You are a talented Conversational Designer with over 5 years of experience, tasked with creating engaging and scalable conversational experiences across various platforms. You will be responsible for gathering technical requirements, designing conversational flows, creating prototypes, and delivering chatbot and virtual assistant experiences. Your role involves contributing to conversational UI, interactions, and visual tone in alignment with brand principles, using data-driven insights to propose content changes, and collaborating with teams to address complex healthcare challenges. Key Responsibilities: - Gather technical and product-specific requirements, design conversational flows, create prototypes, and deliver scalable chatbot and virtual assistant experiences. - Contribute to conversational UI, interactions, and visual tone, ensuring alignment with brand and content principles. - Use data-driven insights to propose content changes balancing user needs, business goals, and expert recommendations. - Collaborate across teams to address complex healthcare challenges using human-centered design thinking and impactful storytelling. - Deliver user needs analyses with clearly defined workflows to inform development and system architecture. - Partner with research and insight teams to assess user behavior and language, uncover hidden needs, and summarize insights for continuous improvement. - Act as a champion of Conversation Design, driving cultural adoption and reimagining customer experiences across multiple channels. Qualifications Required: - Proven experience in conversational design, UX writing, or interaction design, managing multiple projects of varying complexity. - Understanding of natural language technologies, APIs, and conversational tech stacks, with the ability to design within current capabilities and limitations. - Solid knowledge of user experience research and design methodologies. - Experience with conversation design tools, frameworks, and metrics to improve CXD adoption and user outcomes. - Strong organization, self-management, and Agile project execution skills. - Skilled in design thinking exercises and human-centered facilitation methods to solve complex problems. - Excellent verbal and written communication skills, able to present effectively to cross-functional teams and leadership. Company Additional Details: You must be a quick learner, adaptable to new technologies and framework

As a Voice Over Artist with our creative team, you will play a crucial role in providing clear, engaging, and expressive voiceovers for various video projects. Your responsibilities will include interpreting scripts to deliver the appropriate tone, emotion, and pacing, recording high-quality voice tracks in a home studio setup, collaborating with scriptwriters, video editors, and creative leads, ensuring timely delivery of audio files and revisions, and maintaining consistency in voice and pronunciation across projects. - Proven experience as a Voice Over Artist with a demo reel or portfolio is required. - Excellent command of spoken English is essential, and knowledge of other languages is a plus. - Access to a quiet environment and quality recording equipment is necessary. - Strong articulation, voice modulation, and storytelling skills are expected. - Ability to take feedback and adjust performance accordingly is crucial. - Comfortable working remotely and delivering files on schedule is a must. The company offers benefits such as cell phone reimbursement, a flexible schedule, food provision, leave encashment, and the option to work from home. This part-time role requires 15 hours per week and is open to individuals of all ages. Preference is given to candidates fluent in Tamil. Join us in creating impactful audio-visual content as a Voice Over Artist and contribute your talent to our diverse range of projects.,

You will be responsible for handling Hindi voice process in Chennai. Your key responsibilities will include: - Communicating effectively in Hindi - Understanding basic English To qualify for this role, you need to: - Be a graduate (both freshers and experienced candidates are welcome) The company offers benefits such as health insurance, paid sick time, and Provident Fund. The work location is in person.,

As a Lead Trainer Voice and Accent Coach joining our Learning & Development team, you will play a crucial role in enhancing language skills, voice modulation, and accent training for BPO professionals. With your expertise and guidance, you will contribute to the continuous improvement of communication and call handling abilities within the organization. Your responsibilities will include: - Conducting language, voice, and accent training sessions in line with organizational standards - Auditing calls and providing structured feedback to enhance communication and call handling skills - Coaching underperforming individuals and monitoring progress through tailored interventions - Developing and implementing on-floor coaching and feedback strategies - Creating training materials, flyers, and session plans based on call audit insights - Supporting On-the-Job Training (OJT) and production ramp-up by mentoring learners - Maintaining detailed records of audits, feedback, coaching, and training sessions - Collaborating with operations stakeholders to execute and assess training programs - Evaluating trainees and updating supervisors on progress - Conducting interviews to assess language, voice, and accent proficiency in new hires Your qualifications should include: - A strong command of grammar, pronunciation, vocabulary, and spelling - Proficiency in feedback mechanisms and coaching methodologies - Skills in developing session plans and training presentations (PPTs) - Excellent verbal and written communication abilities - Proficiency in MS Office tools - Confidence in delivering sessions to large audiences - Organizational skills, self-motivation, and leadership qualities You are required to have: - Minimum 5 years of experience in international BPO operations - At least 3 years of experience in language, voice, and accent training within an international BPO setting - Minimum 2 years of hands-on experience in international calling - A proven track record of conducting a minimum of 70 training batches - Minimum 1 year of experience in call auditing and coaching with a focus on language and call handling - A graduate degree in any discipline - Certifications in English language teaching (BEC, CELTA, TESOL) would be advantageous Join our team located at Ambattur Industrial Estate, Chennai, and make a significant impact by enhancing the language and communication skills of our BPO professionals.,

Role Overview: As an Email and Chat - semi voice representative, your main responsibility will be handling customer inquiries and requests through email and live chat channels. You will primarily use written communication, but may also be required to handle some voice calls for escalated issues or specific tasks. Your focus will be on providing top-notch support and assistance to customers through various communication channels. Key Responsibilities: - Respond to customer inquiries, resolve issues, and provide information through email and chat support. - Handle customer interactions over the phone, especially for more complex issues or as required. - Maintain detailed records of customer interactions and reported issues. - Identify and escalate any unresolved issues to the appropriate channels. - Maintain clear and professional communication with customers at all times. Qualification Required: - Good written and verbal communication skills. - Ability to handle customer queries efficiently and effectively. - Strong problem-solving skills to address customer issues promptly. - Prior experience in customer service would be a plus. Company Benefits: - Health insurance - Provident Fund - Performance bonus - Yearly bonus Please note that this is a full-time position suitable for freshers. The work schedule may include day shifts as well as rotational shifts. The work location for this role is in person. Role Overview: As an Email and Chat - semi voice representative, your main responsibility will be handling customer inquiries and requests through email and live chat channels. You will primarily use written communication, but may also be required to handle some voice calls for escalated issues or specific tasks. Your focus will be on providing top-notch support and assistance to customers through various communication channels. Key Responsibilities: - Respond to customer inquiries, resolve issues, and provide information through email and chat support. - Handle customer interactions over the phone, especially for more complex issues or as required. - Maintain detailed records of customer interactions and reported issues. - Identify and escalate any unresolved issues to the appropriate channels. - Maintain clear and professional communication with customers at all times. Qualification Required: - Good written and verbal communication skills. - Ability to handle customer queries efficiently and effectively. - Strong problem-solving skills to address customer issues promptly. - Prior experience in customer service would be a plus. Company Benefits: - Health insurance - Provident Fund - Performance bonus - Yearly bonus Please note that this is a full-time position suitable for freshers. The work schedule may include day shifts as well as rotational shifts. The work location for this role is in person.

You will be responsible for providing customer support in both voice and non-voice processes. Your key responsibilities will include: - Assisting customers with their queries and concerns - Providing timely and effective solutions - Ensuring customer satisfaction and retention To qualify for this role, you must meet the following requirements: - Graduation is mandatory - Minimum of 1 year experience in a BPO environment - Ability to work in Velachery location in day shift If you are interested in this full-time position with day shift timings, please contact Hassan HR at 6374461053. The company also offers benefits such as health insurance, life insurance, and provident fund. Additionally, there is a performance bonus available. The educational qualification required for this role is a Bachelor's degree. Please note that the work location is in person.,

As a Team Leader in this BPO (Voice) process, your role will involve: - Leading and managing a team of customer service representatives - Ensuring smooth operations and resolving escalated customer issues efficiently - Providing guidance, coaching, and training to team members - Monitoring team performance and implementing strategies to improve productivity The qualifications required for this position include: - A Degree qualification - Fluency in Hindi, English, Marathi, and Gujarati languages Please note that this position offers a fresher salary ranging from 30k to 40k in hand. The working hours are from Monday to Saturday, 9.30 AM to 6.30 PM at the Perungudi location. If you are interested in this role, you can contact us at 7982865369.,

As a Hindi Helpdesk Support in our Inbound Process Team, you will be responsible for handling customer interactions with professionalism and a problem-solving attitude. You will attend and manage inbound customer calls, accurately log requests and complaints in the CRM system, educate customers about new products, features, and benefits, and ensure adherence to all compliance and quality standards. Additionally, you will identify recurring issues, suggest process improvements, meet monthly targets, stay updated with product knowledge, and work towards achieving defined sales targets. Key Responsibilities: - Attend and manage inbound customer calls to address queries, requests, and complaints. - Accurately log requests and complaints in the CRM system. - Educate customers about new products, features, and benefits; generate potential leads. - Ensure adherence to all compliance and quality standards. - Identify and highlight recurring issues and suggest process improvements. - Meet monthly targets related to quality, efficiency, and accuracy (Scorecard KPIs). - Stay updated with product, process, and system knowledge. - Work towards achieving defined sales targets. Qualifications Required: - Excellent verbal communication skills. - Strong command over both English and Hindi (fluency mandatory). - Ability to understand, capture, and interpret basic customer information. - A customer-centric approach with strong problem-solving abilities. In addition to the above responsibilities and qualifications, we provide Cab Facility from Madhya Kailash for both pick up and drop. The shift details include rotational shifts with no night shifts for women candidates. The eligibility criteria include an age below 32 years and education requirement of any degree. If you are a dynamic individual with the necessary skills and competencies, we encourage you to share your updated resume at 94457 15988. Join our team for a full-time, permanent opportunity in a fresher-friendly work environment.,

As a Customer Support - Voice Process position at Athulya, you will play a vital role in providing exceptional service to our customers. You will be responsible for managing large volumes of incoming phone calls, generating sales leads, and identifying and assessing customers" needs to ensure their satisfaction. Key Responsibilities: - Manage large amounts of incoming phone calls efficiently - Generate sales leads to contribute to the growth of the business - Identify and assess customers" needs to provide prompt and effective solutions Qualifications Required: - Any Degree - 1-3 years of relevant experience - English fluency is a must - Willingness to travel to Chennai branches on a need basis At Athulya, we believe in the power of diversity and inclusivity. Our team members" unique backgrounds and perspectives drive our innovative approach to crafting solutions that benefit all. Treating every candidate with equality and fairness is not just a policy for us; it is our ethos that guides everything we do.,

As a Voice Network Engineer at KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED in Chennai, your role will involve designing, implementing, and maintaining voice and data networks. You will be responsible for managing Voice over IP (VoIP) systems, troubleshooting network issues, ensuring network security, and administering efficient network operations. Your collaboration with IT teams and stakeholders will be crucial to ensure seamless connectivity and communication infrastructure. Key Responsibilities: - Design, implement, and maintain voice and data networks - Manage Voice over IP (VoIP) systems - Troubleshoot network and connectivity issues - Ensure network security - Administer efficient network operations - Collaborate with IT teams and stakeholders for seamless connectivity and communication infrastructure Qualifications: - Expertise in Network Engineering and Network Administration - Proficiency in troubleshooting network and connectivity issues - Experience with Voice over IP (VoIP) systems - Knowledge of Network Security principles and practices - Strong analytical and problem-solving skills - Ability to work on-site in Chennai and collaborate effectively with teams - Bachelors degree in Computer Science, IT, or a related field is preferred - Relevant certifications (e.g., CCNA, CCNP) are advantageous,

We have a new hiring requirement and would like your support in sourcing suitable profiles for the same. Please find the details below: Position : Site visit coordinator (voice process) Location: Chennai(manapakkam,gerugampakkam,paddapai,pammal,shollinganallur,perambur,perumbakkam,iyyappanthangal,porur,kundrathur,velacherry) Experience: 15 Years (Voice Process / Real Estate Preferred)Gender: FemaleWeek Off: Tuesday Key Responsibilities: Coordinate and schedule site visits for potential customers. Handle inbound and outbound calls related to property visits. Explain project details, amenities, and location benefits to clients. Maintain daily visit reports and follow up with customers post-visit. Coordinate with the sales team to ensure a smooth site experience. Manage customer queries with a polite and professional approach. Requirements: Good communication and convincing skills. Prior experience in real estate / customer support preferred. Basic knowledge of MS Office Pleasant personality and customer-centric attitude. Perks & Benefits: Attractive incentives based on performance. Growth opportunities within the organization

Excellent Opportunity for Fresher and Experienced   * Any Graduation / Diploma / HSC are eligible* Arrears Accepted* Salary - Upto 4 Lakhs Per Annum* 2 day off* Night Shift (6pm - 3am)* Free CABCall / whatsapp:Jeevitha - 8925733223 Teena - 9791173799

Customer Support Associate (Email & Chat Support) Experience: 0 - 2 Years Location: Perungudi(Chennai) | Direct Face-to-Face Interview on Thursday, 20th Nov 2025 Job Type: Full-time Job Description We are hiring Customer Support Associates for Email and Chat Support for international customers. The ideal candidate should have strong written and verbal communication skills in English and the ability to handle customer queries professionally. Responsibilities Provide email and chat-based support to international customers Respond to customer queries in a clear, professional, and timely manner Maintain accurate documentation of customer interactions Resolve basic issues or escalate to the relevant team when needed Ensure customer satisfaction through quality service delivery Requirements 02 years of experience in customer support (freshers are welcome) Strong English reading and writing skills Good communication skills Any educational background is acceptable Willingness to attend a direct face-to-face interview Interview Details Date: Thursday, 20th November 2025 Mode: Direct Face-to-Face Rounds: Aptitude Test Manager Round (All rounds will be completed on the same day) Contact Details Call / WhatsApp: Jaya 9390516463 / 8074340999

We are hiring for "Voice Process Executive" for Mnc (It service and BPO Consulting services provider) Working Location: Chennai Domain: Bpo- Inbound and Outbound calling Experience- Fresher to 3 years Working Days- For International Voice Process: 5 days with night shifts (Saturday and sunday off). For Domestic Voice Process: 6 Days with 1 Fixed Sunday off.   Key Responsibilities: Customer Servicing, Outbound or Inbound Calls Queries handling is required. Should be comfortable to handle inbound and outbound calls Coordinating with the concerned teams to maintain the timelines. Converting our existing user base into leads. Keeping a Excel track of converted leads. Providing resolutions to the customer for their issues using multiple tools. Promoting Pre-Sales or Post- sales. Collect customer's feedback & information and report to management. Determining the cause of the problem and explaining the best solution to solve the problem.  Qualification: Fresher or any exp into voice process/Client Servicing Any Graduation Good Communication Skills (English is mandatory) Good Intra- Personal and Leadership skills Self-motivated, goal oriented, desire to deliver results Ability to work well under pressure while maintaining high attention to detail. Excellent in problem solving& Decision making Flexible in working in all shifts as per business requirement Logical& analytical thinking  Company details: It is mnc company, a global provider of consulting and managed services, technology, and technicalsupport, cross channel media and Renewal management to various organizations. With offices in the Brazil, China, Indonesia, Japan, south Korea, Vietnam and India, we creates game- changing customer journeys that help brands grow, across the world and into the future.   Interested candidates kindly reach on: varsha12tiwari@gmail.com 7053013122

You are seeking a dedicated and proactive Network & Voice Operations Engineer to join the team. The ideal candidate should have 2 to 4 years of experience in NOC operations with strong communication skills, a deep understanding of incident management, and foundational knowledge of voice and messaging technologies. This role involves working in a 24/7 operational environment. Key Responsibilities: - Network Operations & Monitoring - Monitor network and system alerts in a 24/7 NOC environment. - Perform initial triage of incidents and escalate as necessary. - Perform health checks and proactive monitoring of network components. - Collaborate with cross-functional teams to resolve operational issues. - Incident Management - Handle and log incidents in ITSM tools. - Communicate incident status and resolution details to stakeholders. - Ensure adherence to SLAs and follow ITIL best practices. - Voice Operations - Support VoIP-based communication systems. - Troubleshoot and manage issues related to SIP, RTP, and SBC. - Analyze call flows and diagnose issues in VoIP environments. - Maintain documentation for voice infrastructure and configurations. Optional Messaging Support (Preferred but Not Mandatory) - Basic understanding of SMS/MMS flows. - Familiarity with SMSC, SMPP, A2P/P2P message routing. Qualifications: - Bachelors degree in Engineering, Computer Science, or related field. - Industry certifications (CCNA, CompTIA Network+, etc.) are a plus.,

As a Customer Contact Comms Associate - Voice at Accenture, you will be part of the Finance Operations vertical, assisting in determining financial outcomes by collecting operational data, conducting analysis, and reconciling transactions. Your primary responsibility will involve Customer Operations - Voice - Help desk role, focusing on ticket resolution, recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests within the defined scope of support. You will be managing unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your team and direct supervisor - Receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute individually as a part of a team with a predetermined, focused scope of work - May require working in rotational shifts **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With expertise across more than 40 industries, we provide Strategy and Consulting, Technology, and Operations services, supported by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 talented individuals work every day to deliver technology-driven solutions and human ingenuity to clients in over 120 countries. Embracing change, we create value and shared success for clients, employees, shareholders, partners, and communities. If you are someone with a commitment to quality, ability to work well in a team, adaptability, and strong written and verbal communication skills, you are the ideal candidate for this role at Accenture. As a Customer Contact Comms Associate - Voice at Accenture, you will be part of the Finance Operations vertical, assisting in determining financial outcomes by collecting operational data, conducting analysis, and reconciling transactions. Your primary responsibility will involve Customer Operations - Voice - Help desk role, focusing on ticket resolution, recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests within the defined scope of support. You will be managing unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. **Key Responsibilities:** - Solve routine problems through precedent and referral to general guidelines - Interact within your team and direct supervisor - Receive detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments - Make decisions that impact your own work - Contribute individually as a part of a team with a predetermined, focused scope of work - May require working in rotational shifts **Qualifications Required:** - Graduation in any field - 1 to 3 years of relevant experience About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud, and security. With expertise across more than 40 industries, we provide Strategy and Consulting, Technology, and Operations services, supported by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 talented individuals work every day to deliver technology-driven solutions and human ingenuity to clients in over 120 countries. Embracing change, we create value and shared success for clients, employees, shareholders, partners, and communities. If you are someone with a commitment to quality, ability to work well in a team, adaptability, and strong written and verbal communication skills, you are the ideal candidate for this role at Accenture.

As a Team lead - Voice and Accent Trainer at HCL Tech, your role involves enhancing the communication skills of the customer support team focusing on the Ireland and UK markets. Your responsibilities include: - Delivering comprehensive Voice & Accent training tailored to Ireland and UK communication styles. - Auditing customer interactions to identify gaps in communication, tone, and language. - Providing constructive feedback and coaching to enhance agent performance including accent neutralization, clarity, pacing, and customer handling etiquette. - Organizing and delivering periodic refresher modules to reinforce learning and address recurring challenges. - Developing and customizing training content relevant to the Ireland and UK audience, incorporating real-call examples and role-plays. - Tracking training effectiveness using assessments and feedback, collaborating with quality teams to align on communication standards. - Working closely with Operations, Quality, and L&D teams to ensure consistent messaging and continuous improvement. Key Skills & Competencies required for this role include: - Excellent understanding of UK and Ireland English (pronunciation, vocabulary, tone, and cultural nuances). - Strong facilitation and coaching skills. - Analytical skills to interpret call audit findings and translate them into actionable training plans. - Empathy and patience in coaching agents at varying levels of proficiency. - Ability to engage and inspire learners in both virtual and in-person environments. - Proficiency in preparing training reports and documentation. - Flexibility to adapt training methods based on learner needs. Qualifications & Experience: - Bachelors degree or equivalent work experience in Training, Communication, English, or a related field. - Prior experience as a Voice & Accent Trainer, preferably supporting the UK and Ireland markets. - Experience in call auditing and providing constructive feedback. - Strong command over British and/or Irish pronunciation patterns and customer service language. Preferred qualifications include exposure to customer service environments, certification in VNA training or related communication skills development, and familiarity with e-learning tools and virtual facilitation platforms.,