58 Voice Services Jobs in Coimbatore

Hiring !! Hiring !! Hiring !! Happie Hiring !! Location: Chennai / Bangalore/ Coimbatore / Kochi Job role: AR Caller / Senior AR Caller Experience: 1 yrs to 4 yrsSalary Max 40k ( based on experience) Walk-In / Virtual interview available Note: immediate joiner or 10 days Notice period contact number: 8660805889WhatsApp number: 6360364989 RegardingStella Abraham HR

Job description     EXPERIENCE: 1Yr to 5Yrs LOCATION: Chennai, Bangalore and Coimbatore Minimum 1+ Years of experience in AR Caller (Voice) Knowledge of Physician Billing / Hospital Billing and Denial Management Responsible for calling Insurance companies (in the US) on behalf of Physicians/Clinics/Hospitals and follow up on outstanding Accounts Receivables. Should be able to convince the insurance company (payers) for payment of their outstanding claims. Sound knowledge in U. S. Healthcare Domain (provider side) and methods for improvement on the same. Should have basic knowledge of the entire Revenue Cycle Management (RCM) Follow up with insurance carriers for claim status. Follow-up with insurance carriers to check status of outstanding claims. Receive payment information if the claims have been processed. Good knowledge in appeals and letters documentation Analyze claims in-case of rejections Ensure deliverables adhere to quality standards Adherence to HIPAA guidelinesContact: Vimala HR - 9629126908 Call / WhatsApp    

Job Summary: Technical support engineer experience  - 2 - 5 Years Location  - Coimbatore / Hyderbad Work from office  We are looking for technically skilled and customer-oriented SME Voice Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential. Key Responsibilities: - Provide technical voice support to B2B (enterprise) customers.- Troubleshoot and resolve issues related to:- SQL, DNS, VPN, Server Support (Windows/Linux)- Networking (TCP/IP, routing, firewalls)- Cloud Services especially Microsoft Azure- Application and system-level issues- Assist with technical configurations and product usage.- Accurately document cases and escalate unresolved issues.- Ensure timely resolution while meeting SLAs and quality standards. Required Skills & Qualifications: - 2.5 to 5 years in technical support (voice-based, B2B preferred) Proficiency in:- SQL, DNS, VPN, Server Support- Networking, Microsoft Azure- Basic understanding of coding/scripting- Strong troubleshooting and communication skills- Ability to work in a 24x7 rotational shift environmentIf interested kindly drop mail to sanjai@vysystems.com 

As a Dialogflow CX Developer at our company, you will play a crucial role in designing, developing, and testing conversational experiences for voice-first channels while also supporting chat-based use cases. Your expertise in voice flow design and NLP will be essential in creating efficient and intuitive Dialogflow CX flows. Here are the specifics of what the role entails: - Design, develop, and test conversational flows using Google Dialogflow CX with a primary focus on voice-based interactions. - Translate conversational requirements into efficient and intuitive Dialogflow CX flows to enhance voice UX. - Collaborate with product managers, designers, and customer teams to refine voice UX and ensure high-quality interactions. - Build and optimize chat flows in Dialogflow CX, if applicable. - Gather feedback from customers, iterate designs, and enhance conversational performance. - Apply NLP concepts to improve intent recognition, entity extraction, and dialogue management. - Integrate Dialogflow CX with backend systems, APIs, and telephony platforms. - Document flow designs and maintain test plans for conversational agents. Key Qualifications for this role include: - 3+ years of hands-on experience developing with Google Dialogflow CX. - Strong understanding of Natural Language Processing (NLP). - Proven experience working on voice-first Dialogflow CX flows. - Ability to design conversational requirements and implement them into Dialogflow CX voice flows. - Knowledge of chat flow development in Dialogflow CX is advantageous. - Familiarity with VoiceXML (VXML) and IVR systems is an added advantage. - Experience in customer-facing roles with strong communication and collaboration skills. - A Bachelor's degree in Computer Science, IT, Electronics & Communication, or equivalent practical experience. In addition to the exciting responsibilities and qualifications, here are some details about what we offer: - Competitive salary and benefits package. - Opportunity to work with cutting-edge conversational AI technologies. - A collaborative, inclusive, and innovation-driven culture. - Flexible work environment with remote-friendly options. - Opportunities for continuous learning, ownership, and career growth.,

As a Junior Sales Associate at KGiS (KG Invicta Service Pvt. Ltd.), located in Coimbatore, your role will involve handling inbound and outbound calls in Malayalam for domestic voice processes. Your primary responsibilities will include resolving customer queries and complaints efficiently, providing accurate information, recording customer details and feedback, and supporting customers with product or service information. Key Responsibilities: - Handle inbound and outbound calls in Malayalam - Resolve customer queries and complaints efficiently - Provide accurate information and maintain service quality - Record customer details and feedback properly - Support customers with product or service information Qualifications Required: - Eligibility: 10th / 12th / Diploma / Any Degree - Language Required: Malayalam (Fluency in speaking is mandatory) Required Skills: - Good communication in Malayalam - Basic computer knowledge - Problem-solving skills - Customer-friendly attitude In addition to competitive salary, as a Junior Sales Associate at KGiS, you will also receive benefits such as Health Insurance, Provident Fund, ESI, Paid Sick Leave, and opportunities for career growth through internal job postings. Training and development support will be provided, and there is a referral bonus program in place. Don't miss the Walk-in Interview at KGiSL Campus, Saravanampatti, Coimbatore, between 11:00 AM to 2:00 PM. You can refer your friends and family for additional benefits in performance appraisal. Work Location: In person For more information, visit www.kginvicta.com or contact the recruiter Sreya S at 94424 49863. Join KGiS as a Junior Sales Associate and kickstart your career with a rewarding opportunity! As a Junior Sales Associate at KGiS (KG Invicta Service Pvt. Ltd.), located in Coimbatore, your role will involve handling inbound and outbound calls in Malayalam for domestic voice processes. Your primary responsibilities will include resolving customer queries and complaints efficiently, providing accurate information, recording customer details and feedback, and supporting customers with product or service information. Key Responsibilities: - Handle inbound and outbound calls in Malayalam - Resolve customer queries and complaints efficiently - Provide accurate information and maintain service quality - Record customer details and feedback properly - Support customers with product or service information Qualifications Required: - Eligibility: 10th / 12th / Diploma / Any Degree - Language Required: Malayalam (Fluency in speaking is mandatory) Required Skills: - Good communication in Malayalam - Basic computer knowledge - Problem-solving skills - Customer-friendly attitude In addition to competitive salary, as a Junior Sales Associate at KGiS, you will also receive benefits such as Health Insurance, Provident Fund, ESI, Paid Sick Leave, and opportunities for career growth through internal job postings. Training and development support will be provided, and there is a referral bonus program in place. Don't miss the Walk-in Interview at KGiSL Campus, Saravanampatti, Coimbatore, between 11:00 AM to 2:00 PM. You can refer your friends and family for additional benefits in performance appraisal. Work Location: In person For more information, visit www.kginvicta.com or contact the recruiter Sreya S at 94424 49863. Join KGiS as a Junior Sales Associate and kickstart your career with a rewarding opportunity!

As a Network Team Lead at Capgemini, you will have the opportunity to lead, mentor, and manage the network team to ensure high performance and collaboration with multiple stakeholders. Your responsibilities will include designing and implementing LAN, WAN, VPN, firewalls, and wireless networks. You will be tasked with implementing and monitoring network security measures to ensure compliance with standards like ISO and GDPR. Additionally, you will oversee troubleshooting and resolution of complex network issues to minimize downtime and lead network-related projects, ensuring timely delivery within budget and scope. It is crucial to have familiarity with cloud security, including AWS/Azure firewalls and cloud-native security tools. Qualifications Required: - 12-18 years of experience in designing, deploying, and managing Network enterprise Datacenter - Proficiency in monitoring and performance optimization utilizing tools like SolarWinds, Wireshark, and Cisco NMS - Ability to design and implement secure network architectures including firewalls, VPNs, IDS/IPS, firewall policies, security roles, and segmentation - Experience working closely with IT leadership, business units, and external vendors to align network strategies with organizational goals - Proficient in performing firewall audits, log analysis, and threat monitoring to mitigate security risks Working at Capgemini, you will have the opportunity to work on next-gen network architectures including SD-WAN, Zero Trust, SASE, and cloud-native networking. You will collaborate with global clients across industries, implementing enterprise-grade solutions using tools like Cisco, Juniper, Fortinet, Palo Alto, and AWS/Azure networking. Clear career progression paths from Network Operations Lead to Geographic Operations Lead are available, allowing you to be part of mission-critical projects that secure and optimize networks for Fortune 500 clients. You will thrive in a diverse, inclusive, and respectful environment that values your voice and ideas, as well as work in agile, cross-functional teams with opportunities to lead and mentor. Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With a diverse team of 340,000 members in over 50 countries, Capgemini is trusted by clients to unlock the value of technology to address their business needs. The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, fueled by market-leading capabilities in AI, generative AI, cloud, and data, combined with deep industry expertise and partner ecosystem.,

As a Trainee Process Consultant - Non-Voice at Sagility, your role is crucial in contributing to the overall team performance and profitability by implementing action plans to enhance and maintain client satisfaction. **Roles & Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the required language for the function/location - Utilize active listening skills - Show passion for learning and improving - Exhibit influencing skills - Ability to comprehend process requirements effectively - Adhere to attendance and punctuality norms - Acquire knowledge & skills related to the process - Process claims, develop projects, and handle calls as per guidelines - Adhere to SLAs, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet Turnaround Time (TAT) requirements **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Drive individual and team efficiency and productivity through effective metric management - Coach, train, and motivate employees, evaluating their performance - Strategically lead and develop a team towards improved performance - Delegate and manage workloads and projects across functions - Problem-solving abilities, conflict handling, anticipation of issues, troubleshooting problems, and implementing creative solutions **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Strong comprehension ability Location: CMB, KCT Tech Park - East India *About Sagility:* The company values team performance and client satisfaction, aiming to improve profitability through effective action plans.,

As a Sales Executive in the Voice Process team at our client's office in Coimbatore, you will play a crucial role in generating sales, establishing customer relationships, and achieving sales targets through outbound and inbound calls. You should be fluent in Tamil, Malayalam, or Telugu to effectively communicate with potential customers. Key Responsibilities: - Make outbound calls to promote products/services to potential customers - Handle inbound customer inquiries and address sales-related issues - Achieve or surpass monthly sales targets and Key Performance Indicators (KPIs) - Cultivate and nurture strong customer relationships - Identify and capitalize on new sales opportunities Qualifications Required: - Proficiency in Tamil, Malayalam, or Telugu languages - Exceptional communication and interpersonal abilities - Strong sales and negotiation aptitude - Capacity to thrive in a fast-paced, goal-oriented environment - 0-3 years of experience in voice process sales (freshers with strong communication skills are encouraged to apply) If you join our team, you can expect: - Competitive salary and lucrative incentives - Opportunities for career advancement and skill development - Comprehensive training and support to enhance your sales proficiency Please note that the job is full-time and permanent, with benefits including health insurance and Provident Fund. The working schedule is during the day shift, and fluency in Tamil is a mandatory requirement. The work location is in person at our client's office in Coimbatore. If you are a driven sales professional proficient in Tamil, Malayalam, or Telugu, and are located in or willing to relocate to Coimbatore, we encourage you to apply now for this exciting opportunity.,

As a Healthcare Associate in the US Healthcare Voice Process team, you will be responsible for handling inbound and outbound calls related to healthcare services, insurance verification, and patient information. Your role will involve verifying patient eligibility, benefits, and insurance coverage details with accuracy, assisting patients, providers, and insurance representatives in resolving queries, and documenting call details accurately in the system. You will need to maintain quality and productivity targets, ensure compliance with HIPAA and company confidentiality policies, and work collaboratively with internal teams to ensure client satisfaction. Key Responsibilities: - Handle inbound and outbound calls related to healthcare services, insurance verification, and patient information. - Verify patient eligibility, benefits, and insurance coverage details with accuracy. - Assist patients, providers, and insurance representatives in resolving queries or discrepancies. - Document call details accurately in the system and follow up on unresolved cases. - Maintain quality and productivity targets as per business standards. - Ensure compliance with HIPAA and company confidentiality policies. - Work collaboratively with internal teams to ensure smooth process flow and client satisfaction. Required Skills and Qualifications: - Any graduate or diploma holder (non-technical or life science background preferred). - Excellent English communication skills both verbal and written. - Willingness to work in US night shifts. - Good listening and problem-solving skills. - Basic knowledge of US healthcare processes such as claims, insurance, RCM, or patient support (preferred but not mandatory). - Ability to handle high call volumes with a professional attitude. Preferred Qualifications: - Prior experience in US Healthcare Voice Process / AR Calling / Medical Billing / Insurance Verification. - Familiarity with healthcare terminologies and EHR systems. In addition to the job role, the company offers attractive salary with performance-based incentives, night shift allowance, cab facility (as per company policy), on-job training, growth opportunities, supportive work culture with regular performance feedback, flexible schedule, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, and provident fund. Please Note: This is a full-time, permanent position suitable for freshers. The work location is in person. As a Healthcare Associate in the US Healthcare Voice Process team, you will be responsible for handling inbound and outbound calls related to healthcare services, insurance verification, and patient information. Your role will involve verifying patient eligibility, benefits, and insurance coverage details with accuracy, assisting patients, providers, and insurance representatives in resolving queries, and documenting call details accurately in the system. You will need to maintain quality and productivity targets, ensure compliance with HIPAA and company confidentiality policies, and work collaboratively with internal teams to ensure client satisfaction. Key Responsibilities: - Handle inbound and outbound calls related to healthcare services, insurance verification, and patient information. - Verify patient eligibility, benefits, and insurance coverage details with accuracy. - Assist patients, providers, and insurance representatives in resolving queries or discrepancies. - Document call details accurately in the system and follow up on unresolved cases. - Maintain quality and productivity targets as per business standards. - Ensure compliance with HIPAA and company confidentiality policies. - Work collaboratively with internal teams to ensure smooth process flow and client satisfaction. Required Skills and Qualifications: - Any graduate or diploma holder (non-technical or life science background preferred). - Excellent English communication skills both verbal and written. - Willingness to work in US night shifts. - Good listening and problem-solving skills. - Basic knowledge of US healthcare processes such as claims, insurance, RCM, or patient support (preferred but not mandatory). - Ability to handle high call volumes with a professional attitude. Preferred Qualifications: - Prior experience in US Healthcare Voice Process / AR Calling / Medical Billing / Insurance Verification. - Familiarity with healthcare terminologies and EHR systems. In addition to the job role, the company offers attractive salary with performance-based incentives, night shift allowance, cab facility (as per company policy), on-job training, growth opportunities, supportive work culture with regular performance feedback, flexible schedule, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, and provident fund. Please Note: This is a full-time, permanent position suitable for freshers. The work location is in person.

As an International Voice Process Executive in the Night Shift at Ramanathapuram, your role involves handling inbound and outbound calls for international clients, providing excellent support, and ensuring a smooth customer experience. If you possess strong communication skills, are open to working night shifts, and can join immediately, we would love to hear from you! Key Responsibilities: - Handle international customer queries via voice calls. - Provide accurate information and solutions in a timely manner. - Ensure high-quality customer service and satisfaction. - Maintain call logs and update customer records as needed. - Follow communication guidelines and standard operating procedures. Qualifications Required: - Bachelor's degree (in any field). - Excellent English communication skills - both verbal and written. - Willingness to work night shifts (US/UK time zones). - Ability to handle pressure and meet performance targets. - Immediate joiners preferred. The company offers health insurance and Provident Fund benefits. The work location is in person at Ramanathapuram. If you are open to commuting or relocating to Coimbatore, Tamil Nadu, before starting work, it would be preferred. Night shift availability is preferred for this full-time position.,

As a Data and Analytics Senior specializing in Snowflake at EY, you will have the opportunity to contribute to solving complex business challenges using data and technology. Your role will involve leading and architecting the migration of data analytics environment from Teradata to Snowflake, developing and deploying big data pipelines in a cloud environment, and optimizing model codes for faster execution. Key Responsibilities: - Lead and Architect migration of data analytics environment from Teradata to Snowflake with a focus on performance and reliability - Develop and deploy big data pipelines in a cloud environment using Snowflake cloud DW - Design, develop, and migrate existing on-prem ETL routines to Cloud Service - Interact with senior leaders to understand their business goals and contribute to the delivery of workstreams - Design and optimize model codes for faster execution Skills and Attributes for Success: - Hands-on experience in data warehousing and ETL - Proficiency in Snowflake development and modeling - Experience in integrating with third-party tools and ETL tools - Familiarity with Snowflake advanced concepts such as setting up resource monitors and performance tuning - Ability to apply object-oriented and functional programming styles to real-world Big Data Engineering problems - Proficiency in developing data pipelines for batch and Real-Time/Stream analytics on structured and unstructured data Qualifications Required: - A computer science graduate or equivalent with 3 - 7 years of industry experience - Working experience in an Agile-based delivery methodology - Excellent communication skills, both written and verbal - Technical expertise in all aspects of Snowflake - Ability to deploy Snowflake following best practices and ensure knowledge transfer to customers Additional Company Details: At EY, you will be part of an inclusive culture that values your unique voice and perspective. You will have the opportunity to work on inspiring projects, receive support and coaching from engaging colleagues, and develop new skills to progress your career in a flexible and challenging environment. EY aims to build a better working world by creating long-term value for clients, people, and society. With diverse teams across over 150 countries, EY leverages data and technology to provide trust through assurance and help clients grow, transform, and operate effectively in today's complex business landscape.,

You are being hired for multiple support roles under premium international clients such as Microsoft, Logitech, Harman, Lenovo, Tesco, and Walmart. You will receive end-to-end interview guidance and pre-training before attending the actual client interview. Immediate joining and closure opportunities are available, so candidates with excellent communication skills who are eligible for freshers with at least 1 year of experience can apply. Rotational shifts and work flexibility as per client process will be required. Limited slots are available for immediate placement. You are being hired for multiple support roles under premium international clients such as Microsoft, Logitech, Harman, Lenovo, Tesco, and Walmart. You will receive end-to-end interview guidance and pre-training before attending the actual client interview. Immediate joining and closure opportunities are available, so candidates with excellent communication skills who are eligible for freshers with at least 1 year of experience can apply. Rotational shifts and work flexibility as per client process will be required. Limited slots are available for immediate placement.

You will be responsible for the following tasks in the Non-Voice Process-Banking Sector: - Knowledge About Banking Industry - Bank Loan Documents Processing - Bank Loan Form KYC Verification - System Knowledge is a must - Flexible towards the working environment - Adaptability towards the work culture - Passion to achieve the Vision & Mission of company Qualification Required: - Any Degree/Diploma - Basic Typing Knowledge - Observation Skill As a fresher in this role, you will be working in day shift if you are a male or female candidate, and night shift if you are a male candidate. You are expected to possess a strong willingness to learn and contribute to the team. The company offers benefits such as PF, ESIC, Bonus, Gratuity, Health insurance, Provident Fund, Work from home, Performance bonus, Shift allowance, Yearly bonus. If interested, you can directly walk into the below mentioned address for the interview: Carmel Building, 4th Floor, No.90, Arts College Road, New KG Car Parking, Coimbatore- 641 018. Contact Person: Ms. Priyanka (HR) Contact No: 7200265429, 0422-4383063 Please note that there are no targets, bonds, or original document requirements for this position. Backlog arrear candidates are also eligible to apply.,

As a part of the KGIS HR Team, we are conducting a walk-in drive for the Voice Process in Malayalam on 30th April 2025. You are invited to connect with us on 9043171019 to express your interest in this opportunity. **Date and Time:** - **Date:** 30th April 2025 - **Time:** 11:30 AM to 12:30 PM **Address:** Opposite to Holiday Residency, KGISL Campus, 365, IT Tower 1, IT Tower, 3rd Floor, Thudiyalur Road, Saravanampatti, Coimbatore - 641035. **Your Point of Contact:** - **Name:** Anaswara - **Designation:** HR Recruiter - **Contact:** +91 9043171019 Feel free to send your updated CV to the provided contact number to schedule your interview. **Job Types:** - Full-time - Permanent **Benefits:** - Health insurance - Provident Fund **Schedule:** - Day shift - Evening shift - Morning shift - Rotational shift - Weekend availability **Additional Information:** - **Work Location:** In person - **Expected Start Date:** 01/05/2025 We are excited to meet you during the walk-in drive and wish you the best for your interview. If you have any queries or concerns, please do not hesitate to reach out. Thank you and looking forward to welcoming you to our team! Warm regards, Anaswara,

Role Overview: You are invited to join our International Voice Process - RCM (Revenue Cycle Management) team as a fresher with excellent communication skills. In this role, you will be responsible for handling end-to-end medical billing and claims processing for US healthcare clients. Key Responsibility: - Excellent English communication skills (verbal & written) - Willingness to work in night shifts (US Shift) - Strong analytical & problem-solving skills - Good typing speed (25-30 WPM) - Ability to learn quickly and adapt to a fast-paced environment - Immediate joiners are highly preferred! - 2-way cab available Qualification Required: - Immediate joiners are highly preferred! Additional Details: You will enjoy the benefits of health insurance and Provident Fund as part of this full-time position. The work schedule is set for Monday to Friday night shifts with the work location being in person. We look forward to welcoming you to our team and working together to deliver exceptional service to our US healthcare clients.,

Your role as a Trainee Process Consultant-Non-Voice at Sagility in Coimbatore involves contributing to the overall team performance and profitability by implementing action plans to improve and maintain client satisfaction. As a Trainee Process Consultant, you will possess basic knowledge of Claims Administration - Non Voice, good reasoning and analytical skills, and the ability to communicate fluently in the required language. Your active listening skills, passion to learn, and influencing skills will be valuable assets in comprehending process requirements well and meeting assigned productivity goals. Adhering to attendance and punctuality norms, understanding and adhering to quality standards, and meeting TAT are essential responsibilities in this role. **Key Responsibilities:** - Possess basic knowledge of Claims Administrations - Non Voice - Demonstrate good reasoning and analytical skills - Communicate fluently in the language required for the function/location - Utilize active listening skills - Demonstrate passion to learn and influencing skills - Comprehend process requirements well - Adhere to attendance and punctuality norms - Acquire knowledge & skills related to the process - Process claims/develop projects/handle calls as per process guidelines - Adhere to SLA, understand Quality & Auditing parameters - Meet assigned productivity goals - Understand and adhere to quality standards - Meet TAT **Qualifications Required:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective metric management - Ability to coach, train, motivate employees, and evaluate their performance - Ability to strategically lead and develop a team towards improved performance - Ability to delegate and manage workloads and projects across functions within the organization - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions **Preferred Skills:** - Proficiency in MS Office - Typing skills & computer skills - Effective communication in English - Good analytical skills - Comprehending ability In this role, you will be based at CMB, KCT Tech Park - East India.,

Job Description:We are looking for a Process Associate to handle customer calls for a US-based process. The candidate should have excellent communication skills and the ability to resolve customer queries efficiently. This is a voice-based process requiring candidates to work in US shift timings. Key Responsibilities: Attend inbound/outbound customer calls from US clients. Provide accurate information and resolve customer queries efficiently. Document all call information according to standard operating procedures. Maintain a high level of customer satisfaction. Follow communication scripts when handling different topics. Escalate unresolved issues to the appropriate departments. Requirements: Excellent verbal communication skills in English. Willingness to work during US shift timings (Night Shift - IST). Minimum qualification: 12th pass / Any graduate. Freshers and experienced candidates can apply. Good listening skills and problem-solving abilities. Prior BPO or voice process experience is a plus.  

ob Title: Technical Support Specialist Location: Chennai Department: International Voice process Reports to: Technical Support Manager / IT Support Lead Employment Type: Full-Time Job Summary We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems. Key Responsibilities   Deliver timely and effective technical support to premium clientele via  multiple communication channels. Maintain high customer satisfaction  ratings and comply with quality standards in the majority of cases.  Diagnose and resolve complex technical issues encompassing web  protocols, networking standards, programming languages , system  administration, email routing/delivery, and email encryption   Analyze system and trace logs and configurations to determine the root  cause of incidents.  Employ command-line interfaces (Windows, Linux) for efficient  troubleshooting and system administration.  Adhere to defined Service Level Objectives (SLOs) for response and  resolution times.  Maintain thorough and accurate documentation of support interactions,  troubleshooting procedures, and resolutions. Manage and resolve  escalations from customers and partners  Collaborate effectively with cross-functional technical teams to escalate  and resolve intricate issues. Participate in on-call rotation to address  critical incidents as required.  Contribute to the creation of knowledge base articles and self-service  resources for end-users.         Your Qualification:   Bachelors degree in Technology / Engineering -Preferable Computer Science  /Computer Applications / Information Technology  5-6 years of experience in working in a Technical customer support  operation resolving complex technical or operational issues  Moderate exposure with scripting/ programming language  and ability to  read and understand scripts(Python, Javascript, HTML), identification of Log  errors, traces and triggers.   Preferable - Relevant technical certifications (e.g., Comp Network+,  Security+, Linux+, Microsoft Certified: Azure Administrator Associate,     

As a potential candidate at Concentrix, you will be part of a dynamic team handling voice, chat, and technical support roles for esteemed client projects like Microsoft, Logitech, Harman, Lenovo, Tesco, and Walmart. Your salary will range from 3.0 LPA to 4.5 LPA, and 01 year of experience is required (Freshers are also eligible). The work location will be at Bangalore Manyata Tech Park or Divyasree Chambers. Key Responsibilities: - Provide support for multiple premium international clients - Receive end-to-end interview guidance and pre-training before client interviews Qualifications Required: - Excellent communication skills - Willingness to work in rotational shifts and adapt to varying client processes If you are looking for immediate job opportunities, Concentrix offers immediate joining and closure opportunities, but keep in mind that there are limited slots available. Join us to be part of a supportive work environment where you can grow and excel in your career.,

Job Description: As a Customer Service Executive in the Malayalam Voice Process team at Coimbatore, your role involves providing exceptional customer service to clients" customers in Kerala via inbound and outbound calls. Your responsibilities include: - Handling inbound and outbound customer calls in Malayalam - Resolving customer queries and issues promptly and professionally - Offering product information and assistance to customers - Achieving or surpassing monthly performance targets and Key Performance Indicators (KPIs) - Recording customer interactions and feedback for reference Qualifications Required: - Proficiency in both Malayalam and English languages - Strong communication and interpersonal skills - Excellent customer service and problem-solving abilities - Capability to thrive in a fast-paced work environment - 0-3 years of experience in voice process (freshers with good communication skills are encouraged to apply) Please note that the company offers benefits including health insurance and Provident Fund. The work schedule consists of day shifts and morning shifts, with the work location being in person. If you are interested, you can share your CV with mail@mayonehr.in.,