- Post Purchase
- International Shipping
- Couriers
- Shops
- Platforms
- Company
Global - Shops
Global online marketplaces such as Amazon, Temu, AliExpress, SHEIN, and Shopee now attract billions of visits every month, connecting shoppers and sellers across every region. With Ship24, you can track orders from the world’s most visited shopping platforms in one place and follow every stage of your cross-border deliveries.
North America - Shops
North America is one of the most mature eCommerce regions, led by giants like The Home Depot, Apple Store, Target, Costco and Best Buy. Shoppers across the United States, Canada and Mexico buy everything from groceries and electronics to home décor online, and with Ship24, you can track parcels from the region’s leading marketplaces and retailers in one place, from dispatch to delivery.
South & Central America - Shops
South & Central America is one of the fastest growing eCommerce regions, led by marketplaces like Mercado Libre, Casas Bahia, and Falabella. With Ship24 you can track parcels from leading shops in Brazil, Mexico, Argentina, Colombia and beyond in one place, following every order from checkout to delivery.
Europe - Shops
Europe is a mature eCommerce market, where shoppers rely on marketplaces like Zalando, bol.com and Cdiscount for everyday purchases. With Ship24, you can track parcels from leading European shops across the EU and the UK in one place, from dispatch to final delivery.
Eastern Europe - Shops
Eastern Europe is a fast-growing eCommerce region, powered by marketplaces like Allegro, Wildberries, and Yandex Market. Shoppers across Poland, Russia, Ukraine and Central Europe buy everything from electronics to fashion online, and with Ship24, you can track parcels from leading Eastern European shops in one place, from order confirmation to delivery.
China - Shops
China is the world’s largest eCommerce market, led by platforms like Taobao, Tmall, JD.com, and Pinduoduo. With Ship24, you can track parcels from major Chinese marketplaces and cross-border platforms in one place, whether you buy from China for domestic delivery or ship orders to customers worldwide.
Asia - Shops
Asia is home to some of the busiest online marketplaces, including Coupang, Qoo10, Meesho, Tokopedia, and Flipkart. With Ship24 you can track orders from leading platforms across India, Korea, Japan and Southeast Asia in one place, from checkout to delivery, so shoppers always know where their parcel is.
Oceania - Shops
Oceania, led by Australia and New Zealand, has a very active online shopping scene, with buyers turning to marketplaces like Catch.com.au, The Iconic, and Trade Me for everything from fashion and electronics to homeware. Track your parcels from leading Oceania shops in one place with Ship24, whether your orders stay local or travel across the region and overseas.
Africa - Shops
Africa’s eCommerce market is growing rapidly, driven by mobile shopping and better logistics across key countries such as Nigeria, Kenya, Egypt and South Africa. Marketplaces like Jumia, Takealot, Konga, and Kilimall connect millions of buyers with local and global brands, and with Ship24, you can track parcels from leading African shops and international platforms delivering to the continent in one place.
Middle East - Shops
The Middle East has become one of the fastest-growing eCommerce regions, with shoppers in the UAE, Saudi Arabia and neighbouring countries buying everything from groceries to fashion online. Marketplaces such as Hepsiburada, MarkaVIP, and Carrefour attract millions of visits each month and give regional brands a wider reach. With Ship24, you can track orders from leading Middle Eastern shops in one place, from shipping confirmation to final delivery.
What is an online marketplace?
An online marketplace is an ecommerce platform that brings products from multiple independent sellers together in one place. Marketplaces commonly provide the storefront, checkout system, payment processing, and buyer support framework, while individual merchants are responsible for selling and dispatching their products. Major examples include Amazon, eBay, AliExpress, Alibaba, Temu, SHEIN, Etsy, Walmart Marketplace, Lazada, and TikTok Shop.
Because products can come from different sellers or warehouses, a single marketplace order may be split into several parcels. Each package can receive its own tracking number and may travel with a different courier.
What is the difference between an online shop and a marketplace?
An online shop is generally operated by a single retailer through its own storefront, while an online marketplace connects shoppers with multiple independent sellers on the same platform.
This distinction can affect ecommerce order tracking. An order from one retailer may be dispatched as a single shipment, while a marketplace purchase containing products from several sellers can generate multiple parcels, tracking numbers, couriers, and shipping routes.
What is ecommerce order tracking?
Ecommerce order tracking shows the progress of a parcel after it has been dispatched by an online shop or marketplace. Tracking information is linked to the tracking number assigned to the shipment and can include carrier scans, transit locations, delivery attempts, customs events, and final delivery.
International shipments may pass through several logistics providers before reaching the recipient. Ship24 tracks shipments across 2,500+ couriers and 3PLs, allowing tracking events from supported carriers to be followed from one tracking page instead of checking each courier website separately.
How do I track an order from an online shop?
To track an online order with Ship24, first find the tracking number provided after the parcel has been shipped. It is usually available in the shipping confirmation email or in the order details section of the shop or marketplace account.
Enter the tracking number on ship24.com to view available shipment information, including the detected courier, latest tracking event, previous scans, and current shipment status. Ship24 can automatically detect the courier associated with many tracking numbers, so manual carrier selection is generally not required.
Can I track multiple orders at the same time?
Yes. Up to 10 tracking numbers can be entered in a single search on the Ship24 tracking page.
Tracking numbers can be added using commas, spaces, or line breaks. Ship24 processes each number separately and displays the corresponding parcel information. This is particularly useful when a marketplace order has been divided into several shipments or when packages are moving through different courier networks.
How many couriers and shops does Ship24 cover?
Ship24 provides tracking across 2,500+ couriers and 3PLs in more than 180 countries. Coverage includes national postal services, international express carriers, regional delivery companies, cross-border logistics providers, and ecommerce logistics networks such as Cainiao, 4PX, and YunExpress.
Automatic courier detection also means shoppers can often start with the tracking number alone, without first identifying which logistics provider is carrying the package.
Is an order number the same as a tracking number?
No. An order number identifies a purchase with the retailer or marketplace, while a tracking number identifies a shipment within a courier or logistics network.
| Detail | Order number | Tracking number |
|---|---|---|
| Issued by | Shop or marketplace | Courier or logistics provider |
| Used for | Purchase details, payment, customer service, and returns | Following the physical shipment during transit |
| Format | Depends on the retailer or marketplace | Depends on the courier and shipping service |
| Can be tracked on Ship24 | No | Yes |
For more detail, see the guide explaining differences between a tracking number and an order number.
Can a package be tracked with an order number?
No. A standard shop or marketplace order number cannot be used for parcel tracking on Ship24 because carriers track shipments using their own tracking numbers.
A seller may display an order reference or internal shipment reference before the parcel enters the courier network. This reference is not necessarily a carrier tracking number. The usable tracking number is normally provided once the shipment has been prepared for dispatch and registered with the logistics provider.
How do I track an order without a tracking number?
If a tracking number is missing, it usually needs to be retrieved from the shop, marketplace, or seller before the parcel can be tracked.
- Check the order details: Open the order history in the shop or marketplace account and look for shipment or delivery information.
- Check the shipping email: Search the inbox and spam folder for a dispatch or shipping confirmation containing the carrier and tracking number.
- Ask the seller: Contact the merchant through the marketplace or shop and request the tracking number assigned to the shipment.
After retrieving the carrier tracking number, enter it on Ship24 to check available tracking events across the shipment route.
Why is order tracking not updating?
Order tracking can temporarily stop updating when the parcel has not received a new carrier scan. This does not always mean that the shipment has stopped moving.
Common reasons include:
- The parcel has not received its first scan. A shipping label may already exist even though the seller has not yet handed the package to the courier. The first physical scan can appear later.
- The shipment is between logistics networks. Cross-border parcels may move between an origin carrier, transport provider, customs facility, and destination courier without a public tracking event at every stage.
- The parcel is being processed by customs. Tracking updates may become less frequent while a shipment is under customs inspection or awaiting clearance.
- The tracking number was entered incorrectly. One incorrect letter or digit can prevent a shipment from being identified. Characters such as the number 0 and the letter O are easy to confuse.
- The courier is experiencing high parcel volumes. Major shopping events and holiday periods can increase the time between scans.
Ship24 refreshes tracking data as shipments progress, so new carrier events can be displayed when they become available from the logistics provider.
What does it mean when a tracking number returns no result?
A tracking number may return no result when the shipment has not yet been registered or scanned by the carrier, or when the number does not correspond to a recognized tracking format.
This often happens shortly after an online seller creates a shipping label. There can be a delay between label creation, physical handover to the courier, and the first tracking scan, particularly for cross-border and economy shipping services.
If the issue continues, check the tracking number for typing errors and confirm with the seller that the correct carrier number was provided. The Ship24 guide to a parcel that cannot be found explains additional causes and troubleshooting steps.
How accurate is Ship24 order tracking?
Ship24 displays shipment events received from courier and logistics data sources and standardizes that information so tracking updates from different carriers can be read in a consistent format.
The amount and frequency of tracking information still depend on the courier handling the parcel. Express carriers may generate scans at many stages of transit, while economy postal services can have longer periods between updates. Delivery estimates can also change as the parcel progresses through the network.
How long does delivery from an online shop take?
Online order delivery times vary according to the shipping service, dispatch country, destination, courier network, and any customs processing required along the route.
Typical delivery ranges are:
- Domestic standard shipping: around 1 to 5 business days
- Domestic express shipping: next day to around 2 business days
- Regional cross-border shipping: around 3 to 10 business days
- International economy shipping from Asia: around 10 to 30 business days
These ranges are general estimates rather than guaranteed delivery times. Once the carrier begins scanning the parcel, the tracking information may provide a more specific estimated delivery date.
Is Ship24 free for tracking online shop orders?
Yes. Shoppers can use the public Ship24 tracking page to track individual online orders without creating an account.
Ship24 also offers paid products for businesses that need shipment tracking at scale, including API access, webhook updates, and business tracking features.
How do I integrate a shop with the Ship24 tracking API?
Ecommerce businesses can connect their systems to the Ship24 tracking API to retrieve tracking data from multiple courier networks through one integration.
A typical setup includes four steps:
- Create a Ship24 account and access the dashboard.
- Select the tracking plan that matches the required shipment or API-call volume.
- Generate an API key for authentication.
- Create shipment trackers through the REST API and configure webhooks to receive tracking updates when new shipment events are available.
Ship24 normalizes tracking statuses across 2,500+ couriers and 3PLs. This allows ecommerce platforms and online stores to work with a common tracking structure even when orders are shipped by different carriers.