J-R Cigar

I have ordered 6 times so far with this company and spent a decent amount each time I order. Every single time the shipping was 1 week and the cigars came fresh and never dried out. They have awesome deals you gotta check them out!

This is just a "heads up" or warning to anyone who orders an out of stock item from J & R (www.jr.com). Be prepared to wait a long, long, long damn time and then tack an extra 5 to 6 weeks onto that before receiving your shipment. And if you see a product that says "in stock soon", the "SOON" could mean "when hell freezes over". When you call to inquire on your order, they'll tell you it'll be 15 more business days just to get you off their back for a couple weeks. You might as well rent a hot air balloon, fly to China, pick up your product directly from there, ride the back of a turtle to get home, and you'll still be a week ahead of J&R's shipment.

As a 30 yrs customers always satisfied with price, selection and customer service. The only thing I miss is the great hilarious comments of original owner in magazine. I've shopped at others and always come back to JR

I place an order and I find a good deal and I get a coupon that saves me 50 usd for each 150 usd order

They ship the order incomplete and they don't send me a message before shipping asking if I want to replace some items because they were not available but they send me a message saying the order was incomplete 2 days after I receive the package, I go to double down on the part of my shipment that was available and I see that they have bumped up the prices by 40%.

I took a chance with them despite the bad reviews online, usually I order from Atlantic or Famous and we even joked with the Customer Rep about the bad reviews online and she told me people get angry at times and they don't give us a chance to resolve it, well I did they didn't get me mad but ı was extremely disappointed.

One bad experience is enough. I will stay away from this seller for always, and I recommend you do the same

Unreliable and shady not to say scam.

The rep was polite and nice over the phone however.

I have shopped on J&R both in their retail stores and online for years. They have some of the best prices around and I trust them just as much as say buy.com or amazon.com. They are based in NYC and if you have not been there before you are really missing out. They have great stuff and if you order online you will always get your stuff. Call them if you have any questions and their CS reps are so much better than your typical internet store as they actually work in NYC and are very familiar with what they sell there. Returns and exchanges are same as in their retail store and they won't stick you with a product that doesn't work. All products come with US warranty and are not grey market goods.

I placed an order for an extended weekend use, paid extra for 2 day air and the order did not make the shipment as expected. J&R neglected to send tracking to me for the order so by the time I inquired it was too late. The customer support was not able to provide a fair resolution to the problem they created.

I wanted to pick up some sticks while travelling to key west from Canada. I looked at local shops first however prices at vendors were high. I was always a fan of jr's reviews and I knew the site had incredible deals and carried practically every option. I had a very short window to receive my order only 3 days until I flew home. I made an error with my order (ordered 2 units of 1 product by mistake) and had to speek with customer service on a Sunday to correct my mistake. Customer service reps were polite and quickly refunded the difference. My order came within 1 buisness day as promised, the order was accurate and the 85 smokes were fresh and in pristine condition. I will order again everytime I visit the states. Wish you guys serviced Canada! Thanks for everything JRcigars. You met my tight window, exceeded my expectations and saved me a bundle, pun intended!

This is a terrible company do not buy from this company. They Will not refund all your money. When you returned something, they steal from the customers. This is awful, never buy from Company. These people are thieves.