I have been watching many different site of shopping networks but JTV some hosts are bad how the way they talk in front of millions people the way they represent themselves on live tv I noticed some hosts said shenanigan, what the heck & I don't care what you wear I thought that very unprofessional when you are talking on live tv you have to watch what you are saying & be respectful just watch some previous show this week
Be Careful when you purchase from JTV. The camera angles are deceptive. Often times I have returned items because they were much smaller stones than shown on TV. Also, be careful because JTV is really pushing BRASS over sterling silver, not a good choice. Finally, be advised that Tim Mathew's does not respond to your reviews. Though is the President, he is concerned with "His" bottom line. Also be aware, JTV wants to keep the look…lily white. Diversity does not exist now or in the foreseeable future.
To begin, I have been a customer with JTV for more than 25 years. Here of late, I have returned many items as have so many of their customers. The pre-owned pieces account for pages and pages of jewelry in all sizes. A friend of mine told me about "Wish." I was curious and visited the website. To my surprise, I found several pieces that looked exactly like the pieces on JTV for pennies on the dollar. I ordered two rings and they are rhodium over just like JTV. Now one might say but what about the JTV warranty, well paying significantly less for the same piece, if it goes bad I can afford to order it six times over before hitting the JTV price. JTV is no longer my go to. I have slowed purchasing new items, only pre-owned. I ordered BJN601 (Order number 187178205) in a size 5 but needed a 7. JTV could not size it. I took it to my local jeweler and not only had it sized but they warranty their work. I am sure that Tim Matthews will give a response just like in every other review. But here's a thought Tim, why not contact me yourself. JTV needs to plug into their customers. Tim, I would be so willing to have a real conversation about how to improve JTV but, I am quite sure that you are really not seeking to improve JTV because it doesn't personally affect you or your bottom line.
JTV has the merchandise, let's start there. I used to look forward to the Bella Shows, Charles Winston Bella and Moissanite Shows. Here of late, the shows have become stale. All of the female hosts are blonde hair and blue eyes. Even the new hires are blonde hair and blues eyes. The merchandise is looking like that I can order from Wish for pennies on the dollar. But I did find out that with Jewel Safe, which I strongly suggest for every piece, you can order the pre-owned pieces for less money, have them sized to your size, and even return them (if you don't size them), just as you would paying the high prices. Oh, and don't bother writing the CEO or his VPs, you will receive the standard response just as on this site. The shows are now just a joke. The Brilliant Cash given to "New" folk is great but, I have been a customer for more than 20 years and have their JTV Preferred Card and can't seem to periodically get Brillant Cash. I wish JTV would go back to the customer experience provided when customer service seemed to be important. Can we also get hosts that represent JTV Customer Base? Now I will await the standard cut and paste Tim Matthews response to this review.
Screen suddenly freezing after it was working. Support agents seem to be at the pub while providing support. Long gaps between answers, don't have answers or guidance that works. Useless... Don't bother purchasing.
What can I say, got my first Candlelight diamond and been hooked since. JTV is awesome! They have beautiful jewelry and the customer service is wonderful. My experience has been a great one. Thank you JTV 🥰
I love shopping with Jtv they are really a good company to purchase from and customer service is really nice and friendly to talk with when making a purchase or paying a bill,they are my favorite place to shop
Hello Teresa, thank you for leaving this sparkling review! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you! We appreciate you taking the time out of your day to provide such wonderful feedback about your shopping experience! Thanks again for sharing your experiences we appreciate it so much! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
And what's not to love! The largest selection, reasonable prices, great sales, and absolutely great customer service! What's not to love folks? Below I will share a few photographs of which I am very proud and appreciative:
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family! We appreciate you taking the time to write us a review, and share these wonderful photos with us. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I have purchased several pieces of jewelry from JTV and have never been disappointed. From the quality of the jewelry pieces, the delivery process, I have zero complaints. Items always look great and represent exactly what is shown online. My online purchases are always quick, no issues. My pieces are always complimented by people at work and family. Based on my experience, I recommend purchasing from JTV.
Hi Darlene,
Thank you for taking the time out of your day to provide such wonderful feedback about your shopping experience. We appreciate you for sharing your experiences with us! If you need further assistance, you are always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via Chat on JTV.com!
Best regards,
JTV Customer Care
If one is a discerning shopper, great jewelry finds can be found at JTV. I love their Tahitian pearls and Golden South Sea pearls. I have been able to add so many pieces to my jewelry collection with the Stretch Pay option. I love JTV!
Hello Joy! Thank you so much for reaching out to us. We are so glad to hear you love your Tahitian and Golden South Sea Pearls from JTV! We are always eager and happy to bring values such as this to you! We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I've been shopping with JTV for approximately 14 years now! I still own my very first purchase: a 10 carat yellow gold anniversary band with baguettes and rounds, and I've never looked back.
Following I am sharing some highlights of items I am particularly fond of:
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family for so many years now! We appreciate you taking the time to write us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
Everything is falsely advertised. Nothing came as pictured. Sizes different. Customer service is worst ever. They shipped tanzanite bracelet in a plastic baggie with no protection at all. Comes smashed up. Have repeatedly sent emails to the president of jtv and he has never replied. Customer service is a joke.
They asked me to go buy a protection envelope with bubble wrap to send the package back so it didn't get damaged.
I had already told them it came damaged and I wasn't buying Nothing as it was their fault for not having a bubble wrap package when they sent it.
And everything I ordered was on sale the next day or so.
Also they billed me 25.00 plus tax extra money than it was advertised for. Had a 25.00 email saying it was 25.00 off. Used it but they charged me the 25.00 plus tax and wouldn't do anything about it.
DON'T BUY FROM JTV. THEY WILL CHEAT YOU.
David,
We apologize for your experiences with JTV. We take Customer Service very seriously and we would like the opportunity to discuss with you your concerns you have voiced. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.
Best regards,
JTV Customer Care
Host's falsely and deceptively advertise.
Not 3mm is 2mm. Not 20" it's 191/2". Host's say it won't be any cheaper,NEXT DAY IT'S 20.00 LESS.ITS 40.00 LESS IN A WEEK AFTER BUYING. Host's repeatedly say a cross price is 99.00 then change it to 139.00 right on TV. NO REPLIES TO EMAIL'S EVER COME. Contests rigged and they don't answer if they are getting my daily entries or not. The attorney General office consumer protection agency needs to investigate their falsely advertising and changing prices on TV within 3 minutes of stating a lower price. Better off shopping at local stores as they have 90 day returns and if advertised lower within 30 days they refund the difference and if another store has it cheaper they refund the difference plus another 10% off. Paid 186.97 and within the next day it was on sale for 143.30. SO THEY CHEATED ME 42.87 COUNTING REWARDS MONEY. Family and friends have said they returned all their stuff because of the lieing by Host's. Others say they commented to jtv about this and the Host's shut them down and say they can't get it any cheaper anywhere else. THIS IS A LIE AS WELL AS THE SAME THINGS ARE CHEAPER AND MORE BEAUTIFUL IN THE STORES HERE. THEY OWE ME A REFUND OF THE SALE PRICE. THEY OWE ME 42.87. Stop lieing about sizes weights lengths and sending scratched up products. They show AAAA tanzanite and send almost clear stones a light lavender color NOTHING AS SHOWN ON TV. So not a happy customer.
I just got a response to my numerous emails my shipment wasn't received.
If they left off West after my stree address, it won't get delivered.
However, I believe I also gave my P.O. Box number. It should've been delivered by now. I was expecting it on March 4th.
Customer Service said they've not received it back when they'd said there was an issue with my address.
So, please do an investigatation the shipping company you're using. If I didn't get my order, and your company hasn't received it back, there's a problem.
I checked my Post Office and they've never received it.
Thank you,
Martha
Hello Martha, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
I followed Tim M.'s instructions and wrote, again, to customer service with a full explanation, copies of this review and Tim M.'s personal notes to me, along with pictures of the ring in question. I received a letter two days ago saying that a refund was in process. This morning, the credit appeared on my account. I want to clarify that I've bought many items from JTV and have been pleased with prices for what you get. This case was different because it was pure gold and gold should last. I hope this will be the beginning of JTV continuing to handle these things more appropriately.
We're happy we could help, Evelyn! Our customers are our family and we strive to treat them as such, if you ever have a problem again feel free to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter!
I purchased many items over the last years and have not been overly satisfied but then decided on a very expensive item ($400) expecting some quality. Gold rubbed off. Returns took weeks and continued to have the same problem with the item. I bought a 10K gold ring knowing it is stronger and gold is for life. Within 2 months the ring began falling apart because of how thin it was and shards of gold began breaking off. Customer service promised a refund to "stand behind their product" and sent me a shipping label. They sent it back without explanation. I called and was told "sorry" the person who ok'd the return didn't have the authority! "Sorry" " Sorry" "Sorry. They kept my money. I have garbage to show for it.
I ordered a ring and since i only live 30 mins away from JTV... Was hoping that it would be here quickly. Well they put my time sensitive ring on the wrong pallet. It went all around the country and finally came back to me. Which was not in time to be given as a gift. I talked to customer service guy and he basically told me to get over it. Never did he offer to compensate me. Ive had a issue with other companies that offered a discount for the trouble. They should do that before they loose all their customers.
Hello Jus, we sincerely apologize for your experience and want to thank you for bringing this to our attention. Our goal is to provide excellent products and service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at customercare@jtv.com.
After being a loyal customer to this company for many many years the credit card company they work with closed my account for no reason which damaged my credit score, and has ticked me off to the point I will no longer be shopping with them. There was no letter, no explanation, and I had no clue until I placed an order which was confirmed. When my item didn't arrive I attempted to track it an was redirected to a page staying shipment was awaiting payment resolution. Again to there was no contact from the company or credit card company concerning the matter. To top it all off they are still sending me emails trying to bait me to buy the item, and the whole thing is one huge slap in the face. I have several other cards with several other companies I will now be getting my stuff from. Such poor customer service to someone who has spent thousands of dollars with them over the years, and I can't even get a letter or a phone call, and it's unacceptable.
Hello, thank you so for taking the time to provide such valuable feedback. We are so sorry you have been faced with this experience! While JTV is not in control over the actions Synchrony Bank, we appreciate you and are here to help you along the way. Are you able to supply the Phone Number associated with your Account via Private Message, so that we can review?
Just received my prayer box. I love it. You never fail to amaze and impress me. Thank you. It's even more beautiful than I expected. I also am loving the ring I got last week. Gave my daughter one like it for mother's day. We match.
Hello Rita, thank you so much for reaching out and sharing with us that you are happy with your pieces! We strive to make sure everyone has a great experience with us and it brings us joy when we see it coming to fruition. We love having wonderful people like you in our JTV Family and as always you are always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter!
I was charged stretch pay but it showed on my account paid in full it showed it hadn't been shipped yet but I was told it had.I asked to speak to a supervisor they had me on hold then hung up on me. Never sent a confirmation number.I called back and they still wouldn't let me speak to a supervisor and they signed me off my account. They were very rude I have a witness to the amount been charged on the account it NO Supervisor No Confirmation number.Patricia Grey This isn't the only problem I had they sold me a necklace that was supposed to be gold but a magnet stuck to it the bad thing about it is. I had bought two of the sets. I delayed making payments.Because of non gold necklaces. So I believe they changed it to pay in full. I am so disappointed in them I have bought over 20 something Items from them Gold and silver mostly gold and all I got from them is maybe 20 dollars off and that's just the tax so they didn't do much. Done Patricia Grey
Hello Patricia, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to assist you further. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
Every once beautiful, plated rings that i have purchased from JTV have turned black and can not be restored to their original beauty! I wasted a lot of money before I realized that the quality is very poor for the price.
Hello Sandra, we do apologize that your item has tarnished. Tarnishing is a result of oxygen or sulfur coming into contact with sterling silver, and could be caused by chemicals, storage or moisture, among other things. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with your purchase. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. We hope that we can make this right for you, we do apologize again about your experience.
Just look at the photo. They do nothing to help you after you spend over a thousand dollar! Had it fixed twice by 2 different jewelry repair. Spent another $200 after I called them and they did not want to help at all! Both jewelry repair places said poor design won't hold up. And guess what...here we go again. When I called they were willing to help if I sent if off and PAID to have it fixed. $1000 later it is trash!
Hello Parker, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I've been a loyal customer of JTV for 20+ years. Of course there have been things I returned over those years... Heck I've returned items to Kohl's etcetera. They have the greatest customer service folks! Always go above and beyond. The mark up on gemstone jewelry is 500% NORMALLY. They don't have to do this. But hey... Keep doing what you have been and I will continue to collect... More for me!
Hello Nancy, we thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us! We are grateful to have you a part of our JTV family. We are thrilled to know we have customers like you that have been with us for so long! If you need further assistance with product information you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I've been a JTV customer since May 2022. I've had no problems with the jewelry, returns, shipping, or anything else. I do think it's interesting that JTV's management hasn't realized the world population does not consist of only white people. Come on, folks. The world is diverse. JTV should be too.
Hello Vicki, we thank you for providing your review, and want to welcome you to JTV! We certainly appreciate your feedback and value you as part of the JTV family. We are actively searching for potential host candidates from cross the country with the goal of having a diverse array of hosts who appeal to each of our customers. We will continue to work hard to recruit hosts with a variety of backgrounds who our customers can connect with. If you need further assistance you can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Overview
JTV has a rating of 2.4 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JTV most frequently mention customer service, credit card and poor quality. JTV ranks 17th among Diamond sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Lilia,
We are thrilled that you are enjoying your experiences with JTV! Thank you for sharing your feedback with us! Should you need assistance in the future you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via Chat on JTV.com.
Best regards,
JTV Customer Care