Organization / Workplace
Centric ConsultingLocation
Greater Chicago Area United StatesOccupation
Customer Experience Practice Leader at Centric ConsultingIndustry
Design
Website
www.about.me.comAbout
Dynamic and hands-on design and user experience executive with over 20 years of experience and a record of success leading and building highly effective and innovative global design/ux organizations. KEY SUCCESSES 300% growth in team size within 4 years, with high levels of employee engagement, and less than 2% employee attrition year over year. Successfully managed multiple $1M+ projects from sales to delivery to launch, utilizing a unified design thinking led design/development process that led to a 20% increase in client satisfaction scores. Led the creation of a multiple studio design model, including offshore studios in emerging marketing, including China, Argentina and Mexico, w...