Yes, And: Improv to make your museum more collaborative, empathetic, and fun Design Sprints for Awesome Teams: Workshop at Museums & the Web 2017 Design Sprints for Awesome Teams: Running Design Sprints for Rapid Digital Product Development  Building Authentic Connections with Visitors through Design Thinking Catalyzing Change: Tools and Strategies for Digital Transformation (Museums and the Web 2015) How Museums Can Use the Design Thinking Process to Delight and Engage Visitors
AAM 2014 Tech Tutorial: User Testing on a Shoestring
From Post-its to Processes: Using Prototypes to Find Solutions
Conquering Museum Challenges with Design Thinking
Design Thinking for Visitor Engagement: Tackling One Museum's Big Challenge through Human-Centered Design
Beyond the content: Speaker tips for MW 2013
Design Thinking for Museums: From Empathy to Innovation
Redesign the Museum Experience--Without a Museum
Museum Website Best Practices for the 21st Century