Download to read offline
Uploaded byHamika Vijan
Communication love
This document discusses interpersonal communication and counseling. It defines communication and interpersonal communication, and outlines the communication process. It describes the elements of effective communication, including clear messaging and feedback. The document also discusses counseling characteristics like being client-centered. Barriers to communication and tools for effective counseling are presented. Finally, the application of interpersonal communication in healthcare settings is explained through methods like history taking, channeling, counseling, and socio-emotional communication.
Communication love
- 1. Interpersonal Communication and Counseling Presented by Dr. Soad H. Abd El Hamid El Tantawy Lecturer of Gerontological Nursing Faculty of Nursing Mansoura University 02/27/13
- 2. Outlines • Introduction • Definition of communication, Interpersonal communication, counseling • Elements of communication • Types of communications • Communication process • Characteristics of effective communication • Knowledge and skills needed for effective interpersonal communication • Characteristics of effective counseling • Barriers to effective communication Tools for effective counseling • Application of IPC in health care • Methods and Approaches to IPC
- 3. What is Communication? Communication can be defined as the process by which people share ideas, experience, knowledge and feelings through the transmission of symbolic messages. The means of communication are usually spoken or written words, pictures or symbols. But we also give information through body language, gestures, and looks, facial expressions can show how we feel and what we think about an issue or another person.
- 4. What are themost common ways we communicate? es lI mag V isua or d en W Spok Bod y Lan Written Word g ua ge
- 5. Types of Communication DownwardsCommunication : Highly Directive, from Senior to subordinates, to assign duties, give instructions, to inform to offer feed back, approval to highlight problems etc. Upwards Communications : It is non directive in nature from down below, to give feedback, to inform about progress/problems, seeking approvals. Lateral or Horizontal Communication: Among colleagues, peers at same level for information level for information sharing for coordination, to save time.
- 6. HIERARCHY LEVEL Executive Director Manager Vice President A.G.M. Supervisor 1 Supervisor 2 Supervisor 3 Manager Supervisor Horizontal Comm. Forman
- 7. Communication Key Elements •Message •Source(sender) •Channel •Receiver •Filter •Feedback
- 8. The Communication Process Medium Barrier SENDER RECEIVER (encodes) (decodes) Barrier Feedback/Response
- 9. Characteristics of effective communications Effective communication requires the message to be: • Clear and concise • Accurate • Relevant to the needs of the receiver • Timely • Meaningful • Applicable to the situation
- 10. Characteristics of effective communications Effective communication requires the sender to: • Know the subject well • Be interested in the subject • Know the audience members and establish a rapport with them • Speak at the level of the receiver • Choose an appropriate communication channel
- 11. Characteristics of effective communications The channel should be: • Appropriate • Affordable • Appealing
- 12. Characteristics of effective communications The receiver should: • Be aware, interested, and willing to accept the message • Listen attentively • Understand the value of the message • Provide feedback
- 13. Characteristics of effective communicator An effective verbal An effective nonverbal communicator: communicator: • Clarifies • Relaxes • Listens • Opens up • Encourages • Leans toward the other empathically person • Acknowledges • Establishes eye contact • Restates/repeats • Shows appropriate facial expressions
- 14. Interpersonal Communication (IPC) Interpersonal communication is a person to person, two- way, verbal and non verbal interaction that includes the sharing of information and feelings between individuals or in small groups that establish trusting relationships. IPC in health care settings takes place between service providers and their clients and members of the community and is a key element in maximizing access to quality care. IPC includes the process of education, motivation and counseling and starts with understanding the critical role of good client service.
- 15. Education is theprocess of providing factual information and clarification about a topic to an individual or group. Counseling is the act of helping a client to make her or his own decision, by providing unbiased information and asking questions about what the client wants and what the client thinks that he or she can do.
- 16. Counseling is aspecial process. It is a confidential dialogue between a medical provider and a client that helps a client to define his or her feelings and to cope with stress. Usually people need training to be a good counselor. Counseling is different from education, although education can be an important part of counseling. Counseling is NOT solving the client’s problem for him or her or giving advice. In the counseling process, the medical provider avoids taking on the client’s problem or telling him or her how to solve the problem or what decision or action to take.
- 17. Knowledge and skillsneeded for effective interpersonal communication • Adequate knowledge of subject • Ability to paraphrase and area summarize the concerns of • An understanding of one's own individuals and the community. values and willingness to • Ability to observe and interpret withhold judgment about the behavior of other people. other people’s values. • Ability to use language that • Skills in verbal and nonverbal other people understand. communication. • Skills to effectively use support • Ability to show empathy and materials. encourage others. • Confidence • Skills in asking questions and • Flexibility listening. • Tolerance and patience
- 18. Characteristics of effective counseling 1.Client-centered 2.Interactive 3.Private and confident 4.Individualized
- 19. Barriers to communication • Language • Values and beliefs • Sex/gender and age • Economic status • Educational level • Physical barriers • Attitude • Timing • Understanding of message • Trust
- 20. Tools for effectivecounseling 1. Communication skills. 2. Technical information. 3. Understanding the stages of the counseling process.
- 21. Good interpersonal communicationskills include treating clients with respect, asking clear questions, and helping them feel more comfortable talking about their needs. A provider needs to have technical knowledge about their area of expertise. A provider needs to understand the steps involved in counseling.
- 22. Application of IPCin health care 1- History taking: Each intervention begins with a thorough analysis of the existing situation in a given field. 2- Channeling: The objective of channeling is to motivate community to utilize the preventive and curative health services offered. This is carried out through one-to-one communication and group education sessions.
- 23. 3- Counseling: Theobjectives of counseling are: – To share information about the disease and treatment options – To promote compliance through negotiation with the client over positive treatment and behavior changes. – To help clients make informed decisions 4- Dialogue with Patients/clients: the objective of dialogue is to: – Determine what services are needed by the clients and what the best way to provide those services is. – Management of diseases, conditions and rehabilitation of patients and clients when they go to health institutions.
- 24. 5- Overall Socio-EmotionalCommunication: The objectives of effective socio-emotional communication are: • To establish and maintain a positive rapport with the patient throughout the encounter. • To enhance patients to open up and comply. Socio- emotional skills include the ability to use statements to show empathy, concern, positive regards, and to give reassurance.
- 25. Methods and Approachesto IPC • Identify trained personnel • Training of service providers in different departments • Media groups • Pro-approach • Advocacy and community mobilization • Organizational mobilization
- 26. Interpersonal communication canbe in the form of lecture, role play, group discussion, drama, meetings, counseling. In addition, visual aids, such as posters, charts, flyers, pamphlets, and audio visual aids such as, video, films, radio, taped messages. These can be used to reinforce IPC.
- 27. Success for YOU… …inthe new global and diverse workplace requires excellent communication skills!
- 28.
Editor's Notes
- #2 02/27/13 Dr. Soad Hassan